Exclusive Painting

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe came to an agreed upon solution.
Regards,
*** ***

The phone * *** that the customer requested to be put on DO NOT CALL was done immediately upon request - We have blocked this number from our database. If there are other numbers that they wish us to block, they need to advise us. We have complied with their
request

The merchandise that was sold to CVE was gone over in detail with the purchaser prior to shipment. It is company policy to make contact on separate occasions prior to shipping. We got a phone call from *** asking for information on the invoice and shipment. I
personally take my lunch @ 1pm, so it stands to reason that I couldn’t take her call at 1:pm, and during the short summer season there is limited staff due to summer vacations and family leave. I also personally responded to her, and was only able to leave a detailed voicemail, and left my full contact information. The company has been placed on DO NOT CALL as requested. The merchandise is being returned as requested, and the invoice balance is zero to reflect this

We have reached out to the customer and satisfied all requests. As for delay in response time it was due to a time zone difference and all line of communication are open and amicable

Goods that were purchased in are not eligible for return or refund. This material was out of our possession for over days when *** *** first requested to return and refund. Our return policy is industry standard at days We have cross checked with national companies such as ***, ***, *** *** and *** ***. The most generous return window is days. We try to be flexible and did arrange for the prepaid return of all material ordered in 2017. However, the material in question is past the reasonable amount of time that a return would be satisfactory by all industry standards. This material has a shelf life, making the option to resell it impossible. We have complied with all reasonable requests. We continue to stress that all orders were made by *** *** the Parts Manager for *** ***. All quantities and prices were reviewed and a new specific purchase order was issued for the shipments in questionFurthermore, all packing slips, invoices and packaging had this information on them, and the goods were accepted and paid for without question or issue

They sent us a Return Authorization label, after offering for us to keep the product if we would pull the Revdex.com complaint. My boss said NO and had them send the RA. They were nice about it, but he is still yelling SCAM!I guess you can close it. They sent an RA, so my boss is
satisfied. Thanks!!!

We reached out to offer goods ---the person we contacted stated they didn’t want anything; we marked the account as such and that was it Nothing was entered or shipped. We do not ship billable merchandise unless the customer agrees to it. The notes are in the file that
they do not wish to purchase. This was already established at the point of contact. They have also been placed on a do not call list

We reached out to *** *** to apologize for not handling their initial customer service call to their satisfaction. We informed him that in order to resolve this matter we would cancel the balance on their account. As of October 23, there is zero outstanding
balance. Complainant indicated that he was satisfied with the resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer was NEVER asked a restock fee- they read other complaints and copycatted -- this seems to be occurring-- whereas the actual contact person is not involved, and a 3rd party reads complaints and just rephrases them even if they don't pertain to their account -- we have spoke with
this customer , who actually assured me they would contact the Revdex.com and retract == we have complied with all requests and not committed the offenses that were stated

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As discussed, US Standard is always available to assist if there questionswith a shipment. Prepaid FedEx ground label will be sent to you shortly,and account balance will reflect zero. I do not know where themiscommunication occurred, and we do apologize for any inconvenience
thishas caused. I have taken the liberty of putting the phone number on a DONOT CALL list as well. I believe this takes care of all matters at hand,and I respectfully request that you share our compliance with theappropriate persons. We received a letter from the Revdex.com without even knowingthere was a problem. Had we been given the opportunity, we would havehelped you in the identical manner without the letter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have reviewed our call logs, and only ONE call was made from US Standard to the number from the person who complained. We have now put that number on our do not call list, as requestedWe have identified the rep who left the message and have asked them to cease as well. There has been
use of an independent marketing firm that does offer a t-shirt or a hat as a matter of generating leads. They have also been informed. We apologize for the inconvenience this has caused

Invoice was cancelled 11/9/when we spoke to *** ***. We also informed him at that time that we would add all known numbers to “do not call” and asked if he needed to add any other numbers We offered prepaid FedEx return labels

When the office called us on Thursday afternoon 12/the sales rep had already gone for day/weekend. I apologize that you were not addressed in a timely manner; the person who was to assist you was physically not here We will take steps in the future to advise a customer if
their response time may have a delay for this reason. I have tried calling the main number as well as the cell we have on file and have left messages to assistWe have a day return policy and the customer called us in a timely manner, so we are processing the return at our cost and cancelling the invoice

Complaint: ***
I am rejecting this response because: There was no communication with US Standard Products in regards to authorizing the shipment of these goods nor the pricing. Also US Products is incorrect in that we did not choose to have these shipped as their response to you mentions. We returned the box to our local foffice stating that this package was refused. Also, the returned product has to be in their warehouse, and I believe they just need to look around. This package was returned well before Hurricane Irma. Our employee does not order supplies, and would never have taken the liberty to order such supplies at such an high cost! (i.e., $a can for citrus spray air freshener?!) I am very confused also as on the same date of the correspondence between Revdex.com's email, I received a phone call from *** *** (she provided me with a telephone number to contact her ###-###-####; our caller ID states the phone call came from ###-###-####!). In her conversation with me she mentioned we have an outstanding invoice no*** in the amount of $778.56. I did not of course mention anything that I filed a complaint with Revdex.com, but asked her how we would go about getting this cleared from our account. Alison E*** mentioned that we need to fax over a copy of a "Proof of Return" from Fed Ex to their fax ###-###-####. However, after my conversation with her and in my conversation with our employee, our employee indicated that when he did drop off the package to FedEx, they mentioned they do not provide any receipts for proof of return. I tend to think that U.SStandard KNOWS FedEx does not provide these proof of return receipts, and is just another scheme of theirs. This is why I do not accept this as a resolution, as I cannot be certain US Standard will give us a credit. Until I receive a credit invoice in WRITING from U.SStandard in the amount of $0.00, will I be satisfied.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have yet to receive proof that the order was really placed by the individual they state it was placed byI have also spoken to said individual (who also happens to be a family member of mine) and they have told me that they have not spoken to anyone at US Standard and placed any orders for our company since the first time this scam was pulled a few years ago with a shipment of safety goggles
Regards,
*** ***

We have listened to the call in question. The rep identifies herself from ” USSP, US Standard Products”, not the US Post Office (USPS) as mentioned in the complaint. No goods were offered for sale. As requested in the correspondence, we have placed their number on a Do
Not Call list