Exclusive Platinum Travel

Exclusive Platinum Travel is nothing but a costly scam. I signed a contract on Feb 2, 2020 contingent on their ending my membership with Bluegreen Travel which after 12 years of membership has become too demanding for our travel capabilities. This service cost an additional $1400. It is now Nov, 30, 2020. The only contact I have had with them is on August 28 I received a call from Brandon Oliver, a rep of theirs who was at first very rude but in the end promised swift action on the removal from Bluegreen. The only reason he called was to complain about my filing a complaint with BBB and get me to remove said complaint which I did based on his promise of quick action. Nothing has happened since. I have received another annual bill from Bluegreen which I will have to pay. When small claims courts are again in session, I plan on suing EPT for the total $7500 spent on this scam. I wanted to check with the attorney they employed to address the problem. They cannot give me any info due to confidentiality...even though I paid $1400. Avoid them like they were nuclear waste unless you want to experience many unnecessary problems.

Company is a scam!
Attended a seminar in Charleston, SC for Exclusive Platinum Travel. Reluctantly agreed to platinum travel membership after being guaranteed in writing of refund if EPT was unable to save us the entire purchase price amount within 5 years and given 2 free weeks by Mike D. Still feeling uneasy about the transaction, I called the office back to cancel and both Mike D and Patrick W guaranteed the legitimacy of the company and that they were not previously TCI as well as their credibility; which is worthless. I was even given what they called a "specialist", that would be assigned to us personally to address any concerns and help us through the process of planning our first trip. Serena Von A from Exclusive Platinum Travel Bookings and support
(800-578-9487 ext XX) worked with us to plan our first trip. However, the rental we wanted was only available on VRBO and she said that if we booked it directly through her, we would receive a $269.00 rebate. That was in March 2020 and in between we had spoken to both Mike D and Patrick W regarding issues getting information and confirmation of the trip that we had paid Serena for scheduling, which we later found out, all the information we were suppose to receive went to her personal email address and not ours. We have never seen the check or heard from her again regarding the rebate or a response to our last email from 8/3/2020. I have tried to reach Mike D via both text and VM at the cell #843-864-9041 he had given to me as well as the office #'s 843-501-0055 which disconnected and 800-210-5783 which is a perpetual VM box. I have also inquired via live chat with Majo S. on the ept. website (https://www.ept-members.com/reservations/) about Patrick W and Mike D who replied that he does not know who they are and told me to call 858-622-2904 to which is also a perpetual voice mail with no response. My last attempt at getting anyone to respond was scheduling a phone appointment with customer support at https://www.ept-members.com/membership/personalconcierge.aspx. I won't hold my breath waiting for them to call either.

I wish to cancel my membership & they will not return my calls now.
When I reached out to them to cancel my membership # XXXXX I left voice messages & when a contracted financier that was a representative called back, he was rude, accusing & verbally offensive. When I emailed them in Charleston SC & finally spoke spoke with the project director & told him what happened & I wished to cancel, he said he would check back with me. That was over a month ago & still have not heard back. I agreed to a fee of $2593, to which I have paid $1264.32 as of this date. When I tried to use their services I didn't receive the discounts they eluded to. I found better deals on my own. I would like to be released from the contract of the $1328.68 left on the finance agreement, but the contracted financier *** threatened to turn me over to a collection agency. He also made accusations of comments & actions that I did not do. He told me that since the covid-19 they halted collections of payments, but my credit card was still being charged monthly. *** the project director, was nice & understanding about my aggravation at the financier and said he would contact the parent company to see what could be done. But that was at the first of June & now it's July, & they still have not returned my call or emails. They are also still charging my credit card monthly charges of $83.04.

Signed a contract and paid $5,623.00 for a travel membership. Was told we would be reimbursed 65% of a trip we had booked before signing up with TSI.
We signed a contract with a rep from TSI named Mike L and purchased a travel membership for $5,623.00 on 6/4/19 in Charleston, SC. Member # ***; As an incentive, Contract states we would receive a 65% rebate on a trip we had already booked with Odysseys Unlimited. We were told that after we took the trip on 10/19, we would need to forward a copy of our itineraries/flight records, etc. to receive the reimbursement. Once we returned from the trip, we forwarded all required documentation. In February of 2020, we received a check for $647 towards the reimbursement. We then received notification that we would receive $2,500 as a final payment soon, which as of 6/16/2020, we have not received. (We were under the impression that we would be receiving 65% of $9,948.) In trying to follow up with Mike Lwas immediately on the defensive and very crass. I asked him to speak calmly and he kept on the defensive. He said that Mike Le should never have given us that particular deal and since he was no longer with TSI, Patrick would not agree to the terms. At this point, we would agree to receiving $2,500 to settle this outstanding case.

EPT promised us one thing, did not deliver, and there is no way to contact them for help.
While on vacation in Charleston SC my husband and I were invited to listen to a vacation club opportunity in return for some vouchers to see Charleston attractions. Already having a time share, our intention was to say no to their program. We explained that we already had a timeshare we were unhappy with and the assured us that they worked with lawyers who could quickly get us out of our other time share. This was all done in Feb. 2020. To date, we have never spoken to their lawyers, all numbers and emails we were given are no longer in order and when we finally did get through on a number on their website, the person we spoke to said we could not speak to a supervisor and that somebody would call us back. We should have been called back a dozen times by now but that hasn't happened. We tried to have our credit card company help us but EPT sent them the papers we signed, excluding the one about having a lawyer get us out of our timeshare. They also said we had used their program because we logged onto their web site. I have logged on to try to get a valid phone number but I have never paid the $199.00 to activate the program, let alone use their services. These people are dishonest and scamming people out of their hard earned money.

This is 100% a scam. Please look into this because this is not an actual company.

On May 6, 2019 my husband and I joined a travel club Exclusive Platinum Travel at 140 E. Bay St, under false pretense and deceptive sale tactics.
On May 6, 2019 my husband & I joined a travel club Exclusive Platinum Travel at 140 E. Bay St, under false pretense & deceptive sales tactics. During the presentation, 1. We were promised a certain service, travel, amusement park ticket discounts, concert ticket discounts, which at the time seem to be something that we would use and be very interested in. We believed what we heard. 2.Our attention was turned to a very large banner advertising an A+ Revdex.com rating & an accreditation with the Revdex.com. We believe what we saw. This ad was a major factor in our decision because The Revdex.com says start with trust. There was pressure for us to sign up before the other couple in the room to receive a discount on the membership, so we did. We paid $2495 for a travel membership. The basis of our complaint is the information that they provided was untrue, and their sales practices are deceptive. We were promised substantial savings for all our travel needs, which we never available and we based our decision on the non-existent Revdex.com affiliation. During the course of the year I called a 3 times to use our "discount travel" 1.for concert tickets, 2.for amusement park tickets and 3. a weekend getaway. On all 3 occasions, when I tried to use the service, there was no availability, the service was not offered or the discounts were no lower than what we found using a simple google search. So what exactly did we pay for? We purchased a service which is unusable. When the pandemic hit in March, I repeatedly called the direct number in SC. But have never receive 1 call back. I then started calling the 1-800 number and have yet to have anyone help me with my questions/concerns. My husband & I have been unemployed for over two months & have had very little money coming in. We simply did not have the money to renew our membership and had no intention of traveling during the pandemic. Also, we were asking for an extension because we were given a money back guarantee, which needed to be used once per year every year in order to qualify. Every time I called the conversation kept looping back to renewal, renewal, renewal. I repeatedly kept stating that we did not have the money during these unprecedented times & were requesting an extension or refund due to the lack of benefits received. I spoke to a very helpful customer service representative who sympathized with my situation.He informed me that there really is "no discount". The discounts can be purchased from the company through just the yearly fee and the initial fee was NOT required. Also, this company often changes its name and moves location. As you can imagine, I was shocked! I then started doing some research and have read dozens of reviews of this company. This company has a C+ rating with Revdex.com & NOT accredited with the Revdex.com. We would like to put this matter behind us. I am respectfully requesting a full refund from this company. We purchased this service, or lack of service, under false pretense and deceptive sales tactics. During the year that I had the product, the service I was promised was unavailable every single time I called. I received zero benefit from the service I purchased, through no fault of my own. I do not wish to do any business with this company. They lied about the savings. They lied about the Revdex.com rating & affiliation. Their customer service is absolutely horrendous. They never return calls. We spent almost $2500 our VERY hard earned money on a product which unavailable & non- existent. I sincerely hope you can help us in this matter. They are using the Revdex.com's good name to bamboozle & swindle money out of hardworking & honest people such as myself & my husband. We would not have purchased this travel service, for any other reason but for the fact that 1. My family & I would save money and 2. It was backed by the Revdex.com. Being that our purchase was under false pretenses deceitful & deceptive sales tactics we are demanding a FULL refund of $2,495.00

Last May, my husband and I joined this so called Travel Service. It is a scam, a farce of a travel service. We was promised plenty of discounts for traveling related services. After joining and arriving home I proceeded to do some research on this company I called to try and retrieve our money back. Spoke with a Patrick W, whom decided to speak extremely nasty with me. Figured I would try and work with them. We eventually got refunded the money we was promised several weeks later. We traveled again in October ,we had to find our own hotels, make our own reservations and then we was again promised a refund on the hotel stays, did not receive that till Nov. as Charlene was either on vacation or was told about about a sick family member. The refund had gotten much smaller. Traveled again in Jan. 2020. Had to make airline flights through a different website, and was lied to about seating on the flight by 2 different people. Again contacted Charlene and received no refund for my hotel stay which I had to do the homework of my stay. Through the year, we priced crisis and I found out I was able to get them at a cheaper price than going through this company. What did I actually pay $4999.00 for? Someone with a local number from this company keeps calling us for a membership fee for the last 2 months. (With the country being in a pandemic). The last call I received from them the gentleman told me he was going to charge a credit card he had on file. I exploded and told him he was no way to charge any credit card. These people are ruthless for money, only they offer nothing in return.
Product_Or_Service: Travel discounts
Account_Number: 42480

I had to give it one star, its not worth any stars. No one answers, no one returns emails, and when you get someone they are rude and hang up. I have tried to book weeks, none available at this time. (not during virus either). I book hotels for weekend, my military discount is cheaper.they promised to refund 110% if you find it cheaper....wrong! They will not refund me any monies.
In 7 months I've saved $3.4 with $1000. worth of aggravation. Don't do it!!!

Joined a vacation club while on vacation in Charleston,SC in Nov. 2019. We believe we were scammed to believe club would actually help us save dollar
On Nov. 8,2019, my sister and I vacationed in Charleston,SC. We were approached to attend a presentation for a vacation club and receive couple gifts in return. I had no intention in buying anything since my husband & I already have 2 timeshares. My sister didn't even stay for it. My mom was with us, so she signed for presentation, since we were told I could not do because my husband was not present. But they still proceeded to sell me the program. My sister,Dina D, came in at end of presentation. We all said no,and I made mistake in saying if I did not have 2 timeshares I might consider. Charlotte K told me, they could get me out of a timeshare with their lawyers. They would guarantee this for us. I know how hard it is to get out of timeshares, so I was curious. We would have liked to dropped one of clubs and try something, ultimately less expensive, then yearly maintenance fees. These fees continue to to go up and we are getting tired of it.
$1300 was being taken out as separate payment to pay for this transaction. I have letter from EPT guaranteeing this release from timeshare. I have been in contact with Legal Support Professionals and sent them information they requested. After a few months, I spoke with Paul Stewart, and he informed me that they had not received payment from EPT. He told me that they would not be able to continue process of helping us get released, unless he received payment. I got in contact with Charlene K at EPT and was told she would forward information and they would contact me. As of April 9,2020 , I have not received a response.
Also, I am still waiting on a $75 voucher from a trip we took in Jan.2020. Also contacted EPT and at first got a response, but have not gotten a check.

We were promised a deep discount on travel (excluding air fare) if we joined WSA. This is not what we have experienced.
On March 24, 2018 we were walking in Charleston when we were invited in to learn more about huge savings on travel. We went in and heard a sales pitch promising discounts ranging from 40% to 75%. We had just taken some trips, so I asked the sales person to quote prices for those trips since I knew what we paid. He did and the quotes were drastically lower than what we paid and what we were going to pay on the next trip. We believed what we heard. There was pressure for us to sign up before the other couple in the room to receive a discount on the membership. So we did. I have tried to use the service. Either there is no availability, or the discounts is NOT significant. I recently contacted WSA to book Dollywood. They quoted $1841.04 for our stay in a Jr. Suite. I called the Resort directly and they quoted $1660.19. WSA was higher and the discount I was promised did not exist. When I've used the service and had a problem, they did not solve it---I had to do that.
We were lied to about the savings we would receive as a member.We are retired and our travel funds are limited. This was supposed to be a way to stretch the budget. In fact, the sales person even used this as part of his pitch.

This travel agency is a scamp operation that lures people to their office to sign a contract with a no refund contract, it changes its name frequently
On 01/24/2020 we inquired about a carriage ride from a business that represented itself as a ticket vendor for Charleston area, it was located across street from Market. First they lured us in via free tickets to attend a sales seminar and we were escorted to the seminar via UBER. We also were paid $50 to attend this presentation. The location was at 140 East Bay St., Charleston, SC. They made a impressive presentation of their travel agency and stated they were rated A+ by Revdex.com, which is completely false. After we fell for their sales tactics and returned to our home the next day, I checked this organization out and found they were operating under a new name "EXCLUSIVE PLATINUM TRAVEL". Apparently, this organization changes its name quite often to avoid being identified as "A Scammer", which they are. They use the Revdex.com rating of "SaveOnResorts", however, none of the documents identify this travel agency as the contracting party.

I am filing a complaint with my credit card company to dispute the charges. However, I suspect that since I agreed to a "no cancellation" contract. This more than likely is an expensive lesson!

On 9/13/19 I was informed by TSI that their company was rated A+ with the Revdex.com
I was told lied to and misled.
On 9/13/19 I was presented with verbal and written statements that TSI is Rated A+ with the Revdex.com and is fully accredited with the Revdex.com. I purchased a travel package with TSI for $ 6593.00 When I went back to my hotel and looked up TSI I found out that they have a C- rating with the Revdex.com and are NOT accredited with the Revdex.com.
The office was closed for the day, When I returned home I sent a letter to TSI in Charleston SC expressing that I wanted to cancel my travel package. I heard nothing back from TSI. My letter was not returned to me, so one would assume they received it. I have tried to call their 800 # only on 2 occasions, only to be sent thru a loop of press this press that , sorry we are not able to take your call.
I feel that I was lied to with regards to the standards of TSI Had I known that they had a poor rating I never would have purchased the travel package.
I was sucked in by promises and lies.
I am asking for help in getting my travel package cancelled and my $ 6593.00 refunded to me.
I have not used their services.

Attended a vacation membership meeting in Charleston, SC that promised 30-60% off on vacations. Not given discounts as promised in presentation
On 10/31/19 my husband & I was approached by *** to attend an Exclusive Platinum meeting for 11/1/19. We had to pay him $20 to guarantee us showing up. He offered us 2 vouchers for a local excursion and also a 30th Anniversary Bonus for a 3 day/2 night vacation & all we have to do is pay the taxes. We have not tried to take the trip yet. When we got to meeting, it showed a good Revdex.com rating and we were told we would save 30-60% off on trips. *** did presentation and talked how much we would save & how his family could not afford to go to Hawaii or other great excursions if it had not been for this company. We were told the Millhouse hotel we stayed at in Charleston would have cost us $80 a night if we a member of the club. We paid $390/night. Since my son graduates this year, we thought a 30%-60% savings would allow for us to reward our son with a nice trip for graduation. The plan started with around a $6000 1 time payment for 4- 7- day trips per year & unlimited trips for less than 7 days. We told *** we only could afford 1-seven day vacation a yr so we paid a total of $3093 on XX-X-XXXX w/$199/yr renewal fee. In December, We looked on EPT-member website that we were given and after comparing the prices with EPT website & the Hotel's websites, some were only a few dollars cheaper & most were more than the hotels own website! I emailed the company XX-XX-XX asking why prices were more & where were the savings presented to us. I asked for a refund & was told "their prices are already based at a discounted price." "They can guarantee me that they provide the best prices to any of my future travel vacations" and "I needed to speak with Concierge Dept". On 12/18, I responded back that on the ept-member.com website there is no discounts. EPT is higher and I want a refund. So I did as they asked...I had a Personal Concierge call me so "we could do a side-by-side comparison to ensure I was receiving the lowest rate when booking with my membership". On 12/19/19., I spoke to the Concierge and after we compared, his price was $2189.79 for the Mirage Volcano room in Vegas. My price on the Mirage website was $2183.70 Taxes & all; He said that was the best price he could give me. I told him I want a refund. I was told I would have to call member services "again". On 12/26/19, I left a message for member services to call me. On 12/27/19 ***(800-210-5783 ext *** called & spoke to ***, my husband. *** explained to him our disappointments on no savings. He told *** to let him check into it and he would put us on a plan that we would normally pay for but he would check to see if he could put us on it & investigate the situation because EPT does save you money. I paid over $3000 for a membership & he said I am not on a plan & normally you have to pay for it???What was the $3000 we paid cover??*** was going to call *** back in 10 minutes....*** did not call back. A lady named *** called (XXX-XXX-XXXX)me & I discussed with her & she had someone email me a quote not for the Hotel I requested. It was booked but she gave me some others and in her email she stated that each room booked would qualify for a $300 rebate after stay was completed.Nothing was ever said in our presentation nor in our signed contract about any rebates.The prices she gave me also may have saved me $10 on one hotel the other 2 quotes were higher than Hotel websites. So much for my 30%-60% savings! on 12/30/19, left message at member services I want a refund. on 12/31 *** finally decides to call back. *** did not understand why we were talking to Conceirge. I told him because we were told to.*** was informed of everything I have stated above & I told him nothing was stated about rebates. If so, I would have never signed up for this scam!He told me it was in my contract. I told him not on paperwork ya gave me.*** is to call me back. Once again it is not 1/11/2020, *** has not called me back. We have contacted our Discover to dispute charge &scam

On February 2019 we paid $$6593.00 for membership with Travel Services International. Our Member Number is XXXXX. We request a refund of $6593.

During the sales presentation representatives stated that we would receive a 50 to 60 percent discount on all of our future travel expenses. Furthermore, they promised that their properties were high-end 5-star properties. We have tried to use this service on numerous occasions, always finding that all other options that we researched provided lower rates, along with higher rated quality properties. We were told that while traveling and looking for a hotel room to just call them while we were on the road and they could immediately reserve a high-end room for substantial savings.Their Project Director specifically said to call him directly day or night and he could handle our request. He stated he might be with a customer and emphasized to leave a message and he would return the call in a timely manner. He has never returned a call. We have never been able to contact a real person initially and were always ask to leave a message. As one example, we needed a hotel room in Kansas City for five nights. The price TSI quoted was the highest of all other quotes we researched, including their own website. The room was a two star rated hotel, while the other sites had four star properties. On researching a summer trip to Orlando for Disney and Universal the TSI quote was higher than almost all other sites quoted. We received e-mails three or four times a week asking us to purchase travel insurance. Then we received a call requesting we pay our annual dues in August.. We questioned why we would pay now when our anniversary date is February. He said we could qualify for a free stay. We informed him that we were very unhappy with the company and not interested. From that point on they discontinued all communication.

We joined a travel club under false pretense and deceptive sales tactics.
The Revdex.com says start with trust. That's what we did when we were first asked to listen to a 20-minute talk by an Expedia company in exchange for carriage ride tickets. We were taken to Exclusive Platinum Travel at 140 E. Bay St. The first thing we noticed was a nearly floor to ceiling banner announcing an A+ Revdex.com rating. This was a major factor in our decision to listen to a presentation by *** about a world wide travel agency/club with video and brochure that guaranteed exclusive 40% to 75% savings on all travel except airline. The presentation continued for an hour or more interspersed with familial personal details such as his wife who works for Boeing and who loves the travel club. We were exhausted and hungry and stated our desire to leave. When we were promised the same 40% to 75% discount at the small four diamond inn where we were staying, we signed up for the "club" for $3,093, a discount from the original price of $6,999. When we realized a few hours later that the brochure with all the "benefits" and promised savings was not in our packet only copies of papers that we signed indicating no rescission and other legalize about our responsibility for damages and that we were not under the influence of drugs, we became alarmed. The next morning, we told management at the inn where we were staying about the "club". They said they do not work with third parties and do not offer deep discounts. We could find nothing on the internet about Exclusive Platinum Travel but later did find many negative comments about Travel Services International at the same address, *** 8*** the same phone number, XXX-XXX-XXXX, and the same salesman's name, ***. We went back to 140 E. Bay Street the next morning and asked for a refund. We then learned that the company offering free tickets for attendance at an Expedia Company presentation was different than the Exclusive Platinum Travel company that took our money and different than a company in California who was the only one who could give a refund. There are multiple companies that result in no accountability and no transparency - a shell game of companies. We were told repeatedly that only *** could authorize a refund. We waited for hours for *** from San Diego, California to call us. We respectfully asked for a refund but got a long speech instead. He said he had to consult with five people above him and would call the following week. *** called the following week and offered (1) the same package for $2,000 or (2) release from the contract for $1,000. We trusted the Revdex.com A+ banner and were completely deceived into signing documents under false pretenses. It is difficult to understand how a respectable company would refuse a refund less than 24 hours later when no service or product was exchanged. We have received no product and no service from this company and request a full refund.

TSI Fraudulently charged my credit card for $6,593 knowing full well they could not deliver on their end of the agreed upon contract obligation.
In July 2019 we were in Charleston. We were solicited to attend a seminar by TSI. We were only interested because we were told they had a special relationship with Viking Cruise Lines with whom we had an existing booking. We made clear that we had no interest in their vacation membership at a cost of $6,593 but were interested in their "special" relationship with Viking if it could save us money. I was clear that any savings would need to be above the $6,593 cost of membership. The salesman agreed and I gave him our Viking confirm booking number. He left us to confirm what he could do. He excitingly told us that he could take over the booking from Viking (which is a lie, they can not) and reduce our cost to $9,816. I reiterated my question, "you can take our $22,000 cruise and do it for $9,816?" He said absolutely, "TSI has a special relationship with Viking". On my calculator with him sitting next to us subtracted $9,816 from $22,000, indicating our savings us $12,184 which would more than offset the membership cost. I reiterated that after paying the $6,593 for the membership fee we would expect to save an additional $5,591. It sounded too good, but they touted their relationship with Viking claiming they had an inventory of rooms on cruises to draw from. Still skeptical I asked for an amendment to the contract on page 2 that states, verbatim:

Taking over Viking Cruise for $9,816
Purchasing membership contingent on us taking over the cruise reservation.

Payment for the membership was contingent on them taking over the Viking booking and providing the savings promised, the salesman agreed and we signed the contract, expecting that my credit card would not be charged until the details had been worked out and confirmed with Viking. My card was immediately charged. I became concerned that I was being scammed but my card had already been charged. I called Viking to confirm that they had a relationship with TSI, they had no records of the company and confirmed that there was no way that any travel agency could provide that steep a discount. I then checked the Revdex.com and found that TSI was not listed and the information they had was all negative. At approximately 10:19 that same night I texted the salesman and expressed my concern, and indicated I was going to dispute the charge. He claimed I was speaking to the wrong people at Viking and that they would meet their commitment and I would be 100% satisfied. We agreed to meet the next day. When we met, he told me it was above his head and I would need to deal with his boss. The boss, a *** is their contract enforcer, he plays good cop/bad cop in one conversation. He yells, threatens and keeps referencing that I signed a contract, he then comes back down to try and sound reasonable and negotiable. At first, he was reassuring and told me they would do what they committed to and one of his Viking "specialists" would contact me and make the arrangements. When I was contacted, the women asked me for my Viking booking number and told me she would be back to me shortly, I never heard from her. Days later Weaver called and informed me that I would be getting $2,694 not the $12,184 I was promised, he suggested that I must be some kind of fool for thinking otherwise. After discussion he offered to sweeten the deal and offered me $3,200. He also told me they wouldn't take over the Viking booking, and it would be easier for me to take the $3,200 and deal with Viking myself. He never mentioned he couldn't pick up the booking and meet his contract obligation. He tried to con me and bully me into accepting significantly less than promised and to sign a doc restricting me from ever complaining. As viewed in the other complaints this is a disreputable company. Their business model is to scam visitors to Charleston and use SC contract law to facilitate their deceptive practices. Not sure why they're allowed to stay in business. I have attached all the relevant support documentation

This Company misrepresents what it is selling. It fraudulently misleads people and bullies them into submission when they complain. They're scammers
On 24th September 2019 my husband and I were visiting Charleston. We went into what we thought was a tourism office to inquire about a walking tour and were pressured into attending a nearby "presentation" which we driven to. We were subjected to a very full-on sales pitch which was presented as a once only offer having been told to bring our passports and credit card. We realize now being very relaxed and probably having sunstroke we did not have our wits about us and signed up to the highly persuasive salesman and woman bombarding us with facts and figures. The next day we returned to the office and said we had changed our minds and wanted to cancel the deal. They were adamant there was no three-day cooling off period, and we had signed away all rights. Not being familiar with US law, I couldn't imagine how that was possible - in all UK deals, there is always a cooling off period. We had several more conversations with them always requesting a full refund of the £5470 we had paid (in US dollars) but to no avail. They were adamant it was non-refundable. I told them I had already called Amex to dispute the charge and they said once Amex saw the paperwork we had signed, they would put the charge through.
At present, the charge is still suspended while Amex investigate.
We are extremely unhappy about this whole matter which ruined our first and now only visit to Charleston - we never want to go back to a city which we feel fleeced us.
We felt very disappointed and let down - and stupid!

TSI represented that they were advertising agents for saveonresorts; however, that and all else they said was false.
We went to a presentation for a Vacation Club supposedly by Saveonresorts.com. When we arrived at the designated office. the name on the door was ''TSI". There was a very large cardboard placard at the front for Saveonresorts.com so when we sat down with the sales rep. we questioned this and they said that TSI only handled the marketing on behalf of Saveonresorts.com but the club was Saveonresorts.com. We had googled saveonresorts.com and they had a A+ Revdex.com rating We were intentionally led by the sales rep at all times to believe that that saveonresorts.com was the company we were dealing with and NOT TSI. We were especially drawn in to purchase as we have a family trip planned next spring and we were promised: (i) we could obtain Disneyland tickets at a substantial discount. (ii) that we could re-book our May 8, 2020 Viking river cruise for half the cost (the manager "***" even showed me what he claimed to be their website showing the lower fare). (iii) that their attorney "***" could definitely get us out of not only ours, but also that of my nephew (who is like a son) at no additional cost (which they stated they do all of the time as an accommodation to their members); and (iv) we would be able to book high end (including Disney Vacation Club properties) on their website for less than we are currently paying for maintenance on our timeshares (none of the foregoing proved to be true). We were rushed to sign the documents and not given time to read what we were signing. We were even shown a piece of paper with the with the A+ Revdex.com rating for salesresorts.com rating which was included in the packet of papers delivered to us (copies of all attached). When we executed the documents, we did not notice that the contract was with TSI and not saveonresorts.com. We are trusting people and believed (as they wanted us to) that we were dealing with saveonresorts.com - a stellar company and not Travel Services International who we later learned has a terrible reputation. When we returned to our hotel room later that same afternoon and read the documents. we were surprised to read that we had contracted with TSI and then horrified when we googled that company and learned of its horrific reputation. We immediately contacted our sales rep, Mike, who was not available. so we spoke to his manager. *** and told him that we wanted to cancel. He said that that was impossible and told us that I was reading the documentation incorrectly. He said that he would have a supervisor contact us. We then contacted Saveonresorts.com by filling in an online contact request. and received a call back from an administrative assistant who told us that saveonresorts merely provides technical assistance to TSI and that TSI had no right to represent that that they were selling saveonresorts.com services and that it was a breach of their contract with TSI to use the Saveonresorts placard. She also told us that they do not deal with Disney. The following day I received a phone call from *** who assured us that our beliefs were wrong, that he would "make us happy". and would call back by Tuesday after he had time to review the documentation. When Mr. did not call by Tuesday, we called him. Mr. convinced us that all promised would be delivered. He promised not only to send an email to us confirming that he would obtain the 9 Disneyland tix we needed at no less than a 20% discount and that TSI would get us out of our timeshares, but also that he would have a "premium" reservations agent call us which would be our personal concierge. That was on Tuesday, September 17th and to date we have not received that email or a call. In the interim. we received a welcome email from TSI and was able to access their website. There are no high-end timeshare resorts (like our Marriott and my nephew's Hyatt, or Disney properties). the discounts are not as represented (you can do better on other on­ line sources) and the cruise fare shown to

I am seeking a refund of $6193 from Travel Services International.
My husband and I purchased a travel plan from Travel Services International on Friday, May 10, 2019. We recognized one day later, that we made a poor decision because my husband was physically unable to use the services. I called a representative on Sunday evening, May 12, at phone number XXX-XXX-XXXX/XXX-XXX-XXXX, but was but reached him by phone so I left a message on his phone that I needed to cancel. *** returned my call and I explain that my husband was ill. That we had come to Charleston only because May 10th was my husband's 75th,and so we had ventured out on the weekend trip in celebration of that occasion.
Mr. Fender put me in touch with a woman, whose name I don't remember. She had me contact a man by the name of *** Once again I explained to *** that my husband was seriously ill. He suffers with: congested heart disease, COPD, kidney disease,diabetic, and take insulin injection 3times a day, high blood pressure, uses oxygen regularly and has a pacemaker. I offered to send *** medical documents from my husband doctors. As of this date my husband admitted into the hospital three times with an average stay of four days each time, and as many times trips to the emergency room for treatment.
Beginning on May 13th up until May 17th I have had several conversation with *** I still have a recording of our conversation and a letter showing my correspondence with *** He led me to believe that there was the possibility that my fund would be retuned to me. He told me that a board meeting would take place in July,2019 and he would get back to me.The last conversation with Weaver was on May 17th.
I also reached out to my credit card company to see if they could help get my funds back, but to no avail. They then suggested I speak directly with a gentleman at Travel services International by the name of *** I call him, no respond, so I text him and he agreed to speak with me on a certain day in September, however, he does not answers him phone when I call. I mailed a letter which explain my concern and my letter was retuned stamped "return to sender".