Exclusive Platinum Travel

This company has totally failed to provide the service it promised. It has consistently and repeatedly failed to respond to communications.
Member No. XXXXX. Membership fee paid $4000. Purchase and Contract Date: 9/7/2018.
My wife and I were persuaded to join TSI whilst visiting Charleston, SC. As U.K. citizens, we were assured that there would be a significant number of available vacation sites in the U.K. and Europe. This was not true.
We were also promised 5 star luxury at motel prices. This also was not true.
After a year's membership, we have been unable to take a single vacation.
We were promised 4 free weekly stay condo weeks as a final inducement to sign up. we have now been told this was a "miscommunication" and that no free weeks were available - clearly a case of misrepresentation.
Communication with TSI has been extremely frustrating. We have used live chat to talk with the Concierge Dept., on at least 25 occasions, but they have been unable / unwilling to connect us to Member Services. When telephoning Member Services directly, on over 30 occasions, we get a recorded message. We have never been able to speak to a Member Services agent in person.
Agents from Concierge Services have been sympathetic to our concerns, but have not been physically able to connect us with member Services.
I wrote a detailed letter to the Charleston office, which received neither an acknowledgement nor a response. In July, I sent a second copy of this letter by recorded delivery. I have proof that the letter was received, but still no contact from TSI.
I then contacted the renewals dept., who understood exactly why we did not wish to renew our agreement for a second year, but also could not contact Member Services.
I firmly believe that the membership of TSI which we were sold was in no way the product we have received. The service from TSI has been non-existent and the inability to contact Member Services in person has been inexcusable.
I am left with the belief that TSI is a major scam operation and that I am entitled to a full refund of my subscription.
I requested this in my letter to the company, but have had no response.
It would appear that the company is obstructive in every way when it comes to communication with Member Services.

We joined a travel club that supposedly gave 40 - 60% discounts on travel options; however, no such discounts existed.
After reading the 22 other complaints against TSI, we realized that their experiences mirrored ours. We attended a meeting on April 6, 2019. When the salesman mentioned Viking deep discounts, Irish castles for a pittance, week long resort stays for $300. and having just obtained a 4 star hotel room in Charleston on the busiest weekend there, we decided to join. We paid $6593. by credit card that day and received membership #XXXXX. When we returned home, we happened to see a Viking add for a Rhine River Cruise. I called TSI and got an e-mail with a quote of $4500. each. When my wife called Viking to confirm our savings, *** said the amount was $2999. each including air fare and even gave us a $400. credit for onboard spending. Then, my wife checked accommodations for Ireland, England and Scotland for the year and no accommodations were on the website. She called *** from TSI and demanded a refund for false advertising. When two weeks elapsed and we heard nothing, I called ***. He said you didn't hear from us because your wife wanted a refund. He also asked why we called Viking even though he and the salesman said they dealt with Viking all the time. When my wife asked *** if they have ever heard of TSI, she said no. We even contacted our bank to refute the charges and, thus far, their only response was pointing out that the contract is not subject to any right of rescission. Since nothing stated by the salesman nor reinforced by either *** or *** was true, we are assuming that this is a scam and we should not be held to a fraudulent contract. We have been misled by this company and find it interesting that 22 other complaints have been filed against a company which has only been operational for two years. Obviously, this figure doesn't include other people who have been scammed and have neglected to file a complaint.

They represent falsehoods. This company is a SCAM. I found out 2 hours after their presentation and called to cancel immediately. They refused.
This company has a banner in their lobby and in their presentation stating they are ACCREDITED with the Revdex.com". It is a LIE. Their company they sell for is but this location Charleston is NOT. We relied on that information as a safety net only to find out all the complaints and NON ACCREDITATION with the Revdex.com. Sit through their lying presentation. You will see it yourself. They also imply they represent DISNEY and other large travel and vacation companies. They do not. I called Disney Customer Service to confirm this and they said they have had several calls regarding this company.

TSI International provides misleading, untrue claims of the discount services it provides, and gives no recourse for those seeking a refund.
While we were vacationing in Charleston SC, we were lured into viewing a presentation by TSI International with a promise of a hundred bucks. First, they indicated it would be a short presentation, which should have indicated a problem. It was several hours. But man, they presented themselves well, as Revdex.com accredited and promised savings of 40-60% off regular price on luxurious vacation spots. There were unbelievable deals they offered! Being that we wanted to be able to travel as a family, we felt drawn into the pitch because we have always wanted to take vacations as a family. Specifically we were looking at Disney, and they indicated we could do Disney at severely discounted rates. We paid this company $6593 on 9/14/17. When we got home, we looked over the information, and had second thoughts about it. After looking closer at the agreement we signed, we felt we were legally stuck. Nevertheless, we reached out to the sales people within 90 days and *** said he couldn't do anything but they would have to take it up to the "next level" and were going to discuss at their next meeting to see if they could "approve" of a refund. Of course they would not budge and were uncooperative. We felt stuck in this bait and switch game they played. We were devastated. We tried to see if we could use the service at all, since they wouldn't work with us on a refund. We used the service to hopefully get some benefit. We booked a few hotels with the service, but at no serious savings. Our membership has now lapsed because we have not needed any services. That is until now, we are looking at planning a trip. And because our membership has lapsed, we would have to reenroll to the tune of $200 to even SEE if they could offer us a deal. How ludicrous! I cannot even view the supposed "savings" they offer on their website. This company should be exposed for what it is. They are operating as a bait and switch company, preying on peoples desires to travel, preying on their heartstrings and misleading them. A scam!

Our account with them is #XXXXX, and we dealt with *** and *** is the person who got us to come into the office, and *** was the sales agent. Thank you for your attention to this matter.

Pressured sale from TSI August 2018. After we purchased the travel program we tried to use it - properties we travel to are not included as promised
Pressure purchase - price was dropped when we said we were not prepared to make a decision at that moment - promised us that the types of properties we normally stay at would be included - not true - reviews of their properties are very poor - have asked for a refund - they have been calling us and emailing us to join for another year. We want our membership fees back -

Services for discount travel..misrepresentation of services..as a senior citizen I feel I was taken advantage of
Same complaints as everyone else!
Member No XXXXX, purchased 3/11/2019
Rep: ***
Pmt Amt: $4,593 on credit card(s)

They sold us a product under false representation.
Claming to be Accredited Revdex.com and a rating of A+, which they are not.
May 8 2019
We sat through a demonstration on saving money on traveling expenses. Travel Services International (TSI) told us that they were an Accredited business with Revdex.com and their rating is an A+ (there were several advertisements in the sales office - presentation stating this). They are selling a product that would give us significant discounts on traveling. They repeated the fact that they were Revdex.com accredited and have an A+ rating throughout their demonstration. The next morning, I found out that they were not Accredited business Revdex.com and their rating is a "D- ", as of May 9, 2019, now their rating is an "F" (07/01/19.) I called them within 24 hours of the purchase to cancel, because of the information they told us was a lie and expected a full refund. They told us they would have to call us back; they needed approval from the head office for the refund, but they never called back. They have a history for not calling back, check all the complaints that are against them for not calling back. When they did not call back that is when call *** Credit Card to start a claim (May 11, 2019).
06/21/19
*** informed us that TSI claims that we never called to cancel this purchase, but they lied. I have documentation of the phones call (date & time) that happen on May 9, 2019 to cancel and requested a full refund. *** is requesting additional information from me to process with this claim, in which I will glanding give them.
07/02/19 In closing
Travel Service International lied about their business creditability. I do not understand how this business is still up and running. What does it take for the Charleston's authority to close this business? How does Visa, Master Card, etc. due business with TSI, isn't there some kind of compliance that is required to do business with the public?

I signed up for a discount travel service, they told me I would be able to get 40% to %60 off travel. When I went to use it they couldn't do it.
I joined TSI on May 15 2019,(member number XXXXX) at the time of the sale of the contract the sellers said that they would be able to get deep discounts from 40% to 60% on hotels specifically the two hotels I travel to each year. The Aruba Hilton they guaranteed me a price of $250 to $325 a night in January of 2020. They also said the Marriott at Corrando Island they could get rooms for $135 a night. When I went to book Aruba on May 27,2019 from January 23 to January 29,2020 they couldn't do it. They offered me a room for $1016 a night. I paid TSI $5,593 dollars by credit card for this discount service, I feel like this is bait and switch I went on their website and couldn't get any discounts comparably to what they told me. I can get a better deal at X-XXX-XX Aruba, for a room on those dates.*** the sales representative mislead me when he sold me this service contract. I feel that these people defrauded me and I wish to get my $5593 refunded to me. Because if they can't get me a discount for my room in Aruba on the Club Floor in the Tower for close to what they said that they could. I don't feel that they will be able to hold up their side of this contract.

We were sold a product which promised significant savings and after investigation it does not.
We were pulled off the street in Charleston, SC on Feb. 5, 2019 and offered gifts for attending their presentation the next day Feb. 6, 2019. We went to the presentation and were impressed by the advertised Revdex.com accreditation and savings offered. I asked if we could delay purchase and come back at a later date, but was told the offer was good for that day only. We started to leave and they came back with an offer that gave us 13 weeks per year for nearly half what was originally offered. Mike the presenter was very persuasive and we were told there was no risk as there is a 5 year money back guarantee, so we signed up. After returning home I got on the TSI site to look for rooms in the cities we visit most often and discovered there were really no savings, I've gotten better deals through AAA and Trivago. My husband called and was directed to *** who said he would call back in 24 hrs., after 72 hrs. my husband called *** back and was told we had signed a contract. After more investigation we found they had lied about their Revdex.com accreditation. My husband called back again and *** returned that call in a few days. My husband said we have a money back guarantee and want a refund. The representative *** used a curse word and just kept talking over my husband stating we had signed a contract. I got on the line and he did the same thing not letting me speak and speaking over me stating over and over we had signed a contract, this was May 3 and he was supposed to get back with us and we've heard nothing. I feel their lies and misrepresentation have invalidated any contract we signed. We have not and will not use their service and just want our $4543.00 we paid back.

The prices promised through this club's membership were greatly falsified. This is NOT what they promised I would be buying into.
In march, my girlfriend and I too a vacation to Charleston. On the way into town, we stopped at a welcome center. There they offered us a couple tours to listen to a presentation. We figured why not, a couple hours to get a couple tours, so we signed up.

We went to the presentation the next morning, and sat through the video. During the video, we were told about annual passes to Disney World (Platinum) being available for $221. This is about a fourth of the usual cost, and since we live right by Disney, of interest to us.

They finished the video and came to talk to us individually, wherein we asked about some more prices: cruises for $199 for both of us, balcony cabins, $225 for 2 planes tickets and a car rental for a week in Wisconsin dells (from Orlando) in early may, a round trip flight for one to the manila and a week in the manila hotel for a week.

Based on these prices, we thought it would be worth it to join. We were told it would take three days for membership to go through and gain access to the website.

When I went to try and book these promised rates, they were at least four times the quoted rate. I called up and was told 'you signed a contract' - yes, I did, based on prices quoted in the presentation. This is the worst type of bait and switch. They blatantly lied about rates and I want the membership fee back.

There are many more people who have had the same experience based on the Revdex.com website, I just wish I had checked here before attending the presentation.

Have contacted them for a refund as the product savings is a LIE and keep getting the run around.
Date of purchase was l11/23/2018.
Have since stayed at various places and was offered "was not a discount". I was offered the same price as the one available

False presentation of product they are selling. Not Revdex.com accredidated and no Revdex.com, A+ rating even though their signs boast of both.
On December 18, 2018, we were lured into TSI by promises of free activities. While there *** pitched a discounted travel plan. They repeated the fact that they were Revdex.com accredited and had an A+ rating. They gave us examples of unbelievably cheap travel if we purchased their product. This was only available if we signed today for the discounted rate. They gave examples like go to Hawaii with 14 people for $6,200.00 including round trip airfair and our accomadations. Also, they said we could get Alaska for 2 people airfair and accomadations with 5 day cruise and 5 day inland for 2,200.00. We told them it sounded to good to be true. They claimed that they cut out the middle man, payed for no advertisement, and that these prices were available anytime we wanted up to 10 times per year. We signed the contract (member number XXXXX)for $7,593.00. After researching this company on line that evening, with all the Revdex.com complaints we decided that we should cancel. Less than 24 hours after the contract was signed we returned to TSI at 140 East Bay Street, Charleston, South Carolina where Charlene Kovach accepted the letter and told us she could not grant the refund but *** could do it when he got back. We called on 12/14/18 twice to check on refund. At 5:09 pm we received a phone call from *** where he called us a liar and tried to talk us out of cancelling the contract. At that point he told us that a refund had to go through the main office and that he would call them in the morning to set up the cancellation. That call never came. On 12/18/18 I called them back to find out about my refund. *** returned the call at 11:55 am. He said we had no good reason to cancel the contract and offered me $1,000 refund to nullify the contract. I told him, "NO, I expect a full refund." He said we have to talk to someone at the main office and that they would be calling me. Again that call never came. This company lured us in, lied to us about the product, and after the contract is signed fraudulantly inform you there is no right of rescenssion in the state of South Carolina.

Visited them in August 2018, was told to expect significant discounts on travel. That is not the case.
We purchased this in August 2018 after seeing the "benefits" of what they said they could do for us. We are frequent cruisers and they told us they could save us alot of money using them to book our cruises and any kind of vacations we would like to take. After looking on line at cruises and comparing to the price they could give us, we reached out and spoke with *** who told us he would have someone else call us and give us a better price and if it wasn't significant he would refund us our money no questions. Well after waiting a few days, we received emails about the pricing. Yes it looked good on paper until we realized that they took advantage of the same thing we could which was a President's Day Sale. At that time my husband reached back out to *** and told him that they savings wasn't what in the ballpark that he was told. *** was very rude to my husband and when my husband explained that he had seen some complaints on the Revdex.com and he had thought about placing one, *** told my husband that he could have that complaint gone in a day and that it wouldn't matter. We only want what is fair and honest. I also saw in the lobby of this facility that it was backed by the Revdex.com, which is not a true statement.

in Charleston,SC 2-18-18 I Was approached by a sales rep for TSI while I was walking on the st. I watched a film and sales pitch for discount travel.
I purchased a discount travel plan from TSI with a fee of 3,593.00 with my visa card. after speaking with the sales rep Mike, I was lead to believe this was a wise investment. I am a senior citizen and I am retired. I noticed many other seniors at the meeting as well. I have read many similar complaints on line. The prices they advertise on line for hotels, don't match what they tell you when you try to book. they say those prices we advertise chg daily, yet it still is listed online. I have yet to be able to book a trio a yr latter, do to they're dishonesty. I believe this is a scam called bate and switch. I have tried to call and have talked to management several times, with no results. its very frustrating to get anywhere. They refuse to reimburse me my money. they continue to send me additional cost for yearly fees. I have not responded because it isn't what I purchased. I hope you can step in and help me get my money back. thank you

Misrepresentation of Benefits by Travel Services International.
On July 11, 2018, my wife and I listened to a presentation by TSI while in Charleston, SC. They claimed at the beginning, that they were Revdex.com accredited, which we later discovered was not true.
Following the presentation, TSI employee, *** sat at our table to answer questions. I concluded the package would be of no benefit to us, as we do not take cruises or visit resorts. Our travels include hotels or VRBOs on trips to visit family.
*** wanted to prove what they could do for us. After supposedly calling corporate, he returned with figures on a yellow sheet of paper, showing the cost to us of an 8 week stay in a 2 bed/2 bath VRBO in Hendersonville, NC from June 15 - August 15, 2019. One set of figures showed our cost, using our 4 condo-weeks benefit. The other was using the platinum benefits, (the membership we were considering was platinum).
Both of these figures were considerable less that we were paying for a VRBO in Hendersonville at that time. With this information, I concluded that over a 3 year span, we could recoup the $6,593 cost for the TSI membership. We were also told that the 4 condo weeks, included in the membership could be broken up and used for hotel rooms.
Since that time, after booking some hotel rooms and a VRBO in Hendersonville for 2019, we discovered that *** had misrepresented what the benefits could be used for, and also grossly distorted the proposed figure for the VRBO in 2019. Our actual cost will be over 2 1/2 times what he quoted.
For a $6,593 membership fee, all they can do for us is a small discount on hotel rooms, and even that we have been unable to verify. When my wife questioned the legitimacy of the business in an email, she received an extremely rude phone call from supervisor, ***, who said he was greatly offended, that he could end the call at any time, and if there was any more negative comments or questions about TSI, he would hang up on her.
Thank you for your time

Misleading and false sales presentation promised travel services and discounts that we are unable to obtain.
We attended a 90 minute presentation given by Travel Services International (TSI) on behalf of the travel club Save on Resorts. The presentation described substantial savings on hotels, cruises, tours and weekly timeshares that could not be found elsewhere, cruises and tours discounted by 40-60% off, hotel prices reduced 30-50% or more, and weekly timeshares with amazingly low prices. Unfortunately we fell for the sales pitch.

We received our membership logon information six days after becoming members. After using the website and speaking with several vacation specialists, we found that in reality cruise prices reflected the prices found on the cruise lines and other travel websites, hotel prices were the same as what we could find on our own using other travel websites and low timeshare prices were only available off season, not for the dates we were actually interested in.

After using the tsimembers.com website and speaking with several personal vacation specialists we have concluded that the substantial discounts and membership benefits described to us cannot be readily obtained and TSI engaged in deceptive and misleading practices during the sales presentation.

We requested membership cancellation and a refund from TSI and were contacted by a representative of Save on Resorts a week later. We were told that we hadn't used the website in a manner that allowed us to see the full savings that were available and that we could not get a refund without first booking travel with them and proving that we unable to save money. He also provided a VIP phone number and found a discounted price for a cruise that we had earlier tried to find on their website. After speaking with him, we tried using the website again and were still unable to find significant savings for the trips we want to take. We also found numerous consumer complaints about Save on Resorts & TSI. At this point, we do not trust TSI or Save on Resorts and wish to cancel the membership and obtain a refund with your help!

Membership Number XXXXX
Purchase date: 10/27/2018
Price paid: $4,593.00
Save on Resorts rep:

Does not deliver discounts offered; difficult to contact other than a sales person for issue resolution; locked in to billing without permission.
My husband and I were convinced partly by their claim to be Revdex.com approved to purchase their 50% travel discount package in Oct 2017. After one year we have been offered no discounts that we did not find ourselves; in fact, their leads take us to the standard travel discount sites. It is impossible to get hold of a customer service representative and the sales people offer one option and then do not respond to further calls. We had only one successful interaction among multiple attempts. It has been frustrating and we felt robbed of money we would not have paid for this lousy service. When I recently had to renew for another year or lose the initial investment, I reluctantly did renew, throwing good money after bad, after trying to get a conversation with a customer service rep. But then I received an email stating I had been locked into automatic renewal every year with that card, something not proposed or agreed to. I entered into this expensive contract in good faith that they would save me money and they are simply taking more. This and all emails have a "no reply" so I feel trapped.

My wife and I attended a presentation in Charleston, SC. Very skeptical going in but decided to purchase with TSI. After booking our trip to Disney with the kids and seeing the savings we are very happy we became members.

Company presents themselves as reputable and accredited by the Revdex.com when in fact they are not.
Sales pitch promises discounted rates that will save you 40-85% off regular price and promotes themselves as accredited by the Revdex.com when in fact they are not. After further research the sales and destinations they promise aren't in fact available or are higher than what you can in fact book on your own without their membership. There is also no contact information given for the company outside of a name and phone number for the associate you work with. Buyer beware!

James had strong commission breath. Very disrespectful and rude to my wife after we said no. Definitely a high pressure sale for 7 grand right now. Might be worth it and probably give people a few days to think it over probably bring more sales. We were on vacation and not going to give up our reserve credit card.