Executive Valet Inc.

Complaint: ***
I am rejecting this response because:I just spoke to *** *** at the borough and she has confirmed no one has called for the inspectionI do not appreciate the dishonesty going on hereSomeone needs to call and get this scheduled and my meter replacedEnough is enough
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

July 8, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear Ms***,Our office is in receipt of the above-referenced rebuttal filed by *** ***First of all, we would like to apologize because after receiving Mr***’s rebuttal, we realized we were calling the wrong number in our stated attempts to reach Mr***We regret that error, and wished we could have avoided that so as to reach a resolution more quickly.Now that we were able to use the correct contact details to actually reach out to Mr***, our Director of Sales and Mr*** have conversed several timesAs per their most recent discussion this afternoon, we feel we have reached a resolution that is satisfactory to all parties involved. Mr*** was presented with a few options for how to move forward, and he has selected to keep the terms of his original agreement rather than sign over to a different PPA providerWe have been able to push him into a different fund so that we can proceed with the project close-out and we have the necessary approvals to proceed towards Permission to Operate from the utility company, which we believe we should be able to obtain in the next several weeksAll of the terms of the agreement are intact, including all promotions offered to Mr*** by the PPA providerAdditionally, Trinity Solar is compensating Mr*** for the savings he was not able to produce due to the long period of time between installation and full operation of his system as well as compensation for the added stress and frustration of this unfortunate situationTrinity will be sending Mr*** a check next week as discussed with him today. Finally, regarding the repair issues Mr*** mentioned in his complaint, we are working with our service teams in house to deploy a technician to evaluate, and we will be in touch with the ***s to coordinate that service call. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

We have email correspondence between *** *** and Phil K*** on 1/24/that *** *** was satisfied with the final resolution of monetary compensation (check was mailed last week) and an option for Trinity to remove the solar installation and reinstall at no additional charge to *** *** should he feel that work needs to be completed on the roof in the future.

June 24, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear Ms***,Our office is in receipt of the above-referenced complaint filed by *** ***We understand the customer’s frustration and have been trying to work with the ***s and
***, the PPA provider and system owner of the solar system installed on the ***’s homeAs per the procedures dictated by ***, the System Owner, we had to wait for their approval before moving through the process fully, which is why the inspections were not able to be kept as originally scheduled.We acknowledge that the project timeframe thus far has not been ideal, and we are looking forward to progressing with the full operation of the ***’s solar systemTrinity will continue to work diligently with all parties involved to reach a permanent solution of having the system operating as normal, and we look forward to a long-lasting business relationship with Mr***. Our Director of Sales has been attempting to reach Mr*** to discuss potential resolutions over the phone and learn more about the alleged damage that Mr*** mentions in his Revdex.com complaintWe were not previously made aware of any damage or we would have sent out a service crew as soon as possibleWe have been unable to connect with Mr*** despite a few phone and email attempts. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

October 19, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** ***Our sales manager for the region, Eric W*** got in touch with *** *** today to discuss his experienceTrinity Solar is proud of
our dedication to customer service and we will work to do everything possible to make a situation rightOur business was founded upon and continues to depend up customer referrals, and to date, we have installed nearly 20,solar electric systems for home and business owners across the northeast, most of whom go on to refer other friends and family because of their excellent experience with Trinity SolarWe will have follwith the sales representatives and managers involved before this point to address these concernsTo alleviate the *** concern regarding our lack of management, we have a robust management team for each division and in each territory in which we work as well as regional and corporate managers, directors, and executive management above that local hierarchy.In the meantime, Eric has offered *** *** another proposal to go solar with Trinity SolarThe *** had been pursuing solar through a competitor, but cancelled when the rates were changed on them*** *** said he would discuss the new offer with his wife and he and Eric will be in touch.We look forward to working with *** *** and we appreciate the opportunity to repair our business relationship with him. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

July 16, 2018Revdex.comRe: Complaint ID #: ***To Whom It May Concern:We are in receipt of the above-referenced complaint filed by *** ***. The installation for this customer was completed on 3/14/and the system was turned on 5/8/2018. It seems
that there was an electrical issue causing a breaker to trip and each time this occurred, the system would shut down. Trinity Solar dispatched a service technician first on 6/28/after being notified by the customer that the system wasn’t working on 6/15/18. It was initially believed that the problem was with the meter which is located outside the home, so the customer was not asked to be present. But upon assessment, the meter was working and it was discovered that the envoy (communication box) was not communicating. Assessing that issue required access to the home, so the technician was only able to reset the main breaker from the outside. Of course, it tripped almost right away since the problem inside had not been corrected yet. Trinity Solar’s Service Department spoke with the customer on 6/and explained what had occurred and scheduled to visit again on 7/11. At this visit, the problem breaker was replaced. However, this also failed to be the source of the trip. The customer notified us on 7/that it was off again and the service technician made another visit on 7/and replaced the wiring from the envoy box to the main breaker. He also inspected the roof to confirm there are no pinched wires. Everything was producing normally at the conclusion of this visit.Trinity Solar is hopeful that the problem has been rectified, but will be monitoring the system closely over the next few weeks to make sure it is producing as it should. In the event that any additional issues occur, the Trinity Solar Service Department has flagged the account for priority service. Additionally, approval has been granted to provide $in compensation for lost production time.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this complaint

Trinity Solar's legal team has gotten in touch with *** *** to discuss this complaintOur legal team will work with executive management next week in order to propose a resolution for *** ***, and the legal team will be back in touch with *** *** by the end of next week*** *** indicated
that this plan of action was satisfactory.

August 17, 2017Ms*** ***Service RepresentativeRevdex.comRE: Complaint ID #: ***Dear Ms***,We are in receipt of the above-referenced complaint filed by *** ***The installation for this customer commenced on July 6, after the contract was signed on May 26,
After the first day of installation, we had to arrange for rough inspections, which were completed within a weekTrinity Solar was delayed in getting back to the site immediately thereafter due to an industry-wide shortage in module supply as a result of a recent petition filed by *** and *** *** requesting institute a tariff on imported modules. Although many of our scheduled module shipments were delayed as a result of this industry news, as one of the largest solar installers in the nation, Trinity was able to secure supply from alternate sourcesHowever, it took some time to coordinate additional shipmentsTrinity Solar was aware of the potential for shipping delays, but we wanted to make sure our customers were still progressing towards their solar installationsTherefore, this installation was started so we could be sure the township would have time to perform their rough inspectionAs soon as we received our shipments, we were in touch with our customers to schedule our installations crews to return to site to install the modules. This customer is now fully installed and the next step is to coordinate the final township inspectionsAs soon as we pass the inspections, which will not be possible without a properly installed system that passes operational tests, we will file the final paperwork with the utility companyWe must wait for the utility company to grant permission to operateOnce the system is operation, Trinity Solar will monitor for production so we can always be sure the equipment is performing as expectedDespite the longer than average installation duration, we are confident this customer’s solar system will be granted permission to operate in less time than the industry standard when measuring the time between contract and permission to operate. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: ***
I am rejecting this response because:
Until the necessary repairs are completed and system is installed and operating properly I can not state this matter is or will be resolved Communication with the company has transpired, but follow up communication is still lacking I was supposed to receive a follow up call regarding the status of the inspections but am still waiting response days later Repair persons were supposed to show up at 9:am on selected day, today (11/30), but arrived mins late without communication regarding the arrival delay Repairs are tentatively scheduled for 12/
Regards,
*** ***

To Whom It May Concern:We are in receipt of the above mentioned complaint from *** ***. *** *** signed a Sunnova agreement on 10/4/for a kilowatt system. Her solar system installation was completed on 11/10/and due to extenuating circumstances with the utility company,
the system has not received permission to operate. *** *** is indeed well beyond the average time it takes to get a system turned on, but at no point in the process has Trinity Solar been dishonest with her. Due to the size of the system, the transformer her home is connected to is unable to support the system. Therefore, the utility requested an upgrade that they stated would cost $15,707.00. This request was made by the utility company, not Trinity Solar. Trinity Solar did not ask the customer to pay for upgrades, as her contract is strictly an agreement to purchase the power that the system produces. On the contrary, we began to research other options to accommodate the utility’s requirements. The solution decided upon is a battery bathat will circumvent the need for the upgrades. This solution had to go through a series of approvals before it could be presented to the customer. The battery has now been ordered, but takes a few weeks to come in. Once it arrives, Trinity Solar will schedule to install the battery and continue the process to obtain final permissions to turn the system on. The cost incurred by the additional equipment will be absorbed by Trinity Solar.While the delays encountered during this solar process have been daunting, they were beyond our control. There is communication with *** *** logged in our system, but admittedly there was a span of time during which we were working toward a resolution plan that communication on our part was lacking. Without any information to offer regarding how we could move forward, there was little to communicate. This left *** *** feeling out of the loop and wondering what was to come, so for that we sincerely apologize. One of our Customer Service managers spoke with *** *** on 4/17/and explained the resolution plan in motion, the timeline involved and personally apologized for the lapse in communication that took place. Since it is significantly beyond the typical timeline to be functional, once the system is turned on, an evaluation will be done and appropriate compensation will be made to *** *** for the production loss the delays caused. We will continue to provide regular updates to *** *** through the final phases of the process and hope she is encouraged that once the system is up and running, there are many, many years of savings in store for her.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

June 9, 2017Service RepresentativeRevdex.comRE: Complaint ID #: ***To Whom It May Concern:We are in receipt of the above-referenced complaint filed by *** ** *** This issue has been escalated to our legal department, which has been well aware of this situation and has
been seeking resolution through the consumer’s attorneyWe intend on contacting the attorney in the next few days to discuss a solution. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

October 19, 2016*** *** ***Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** ***The Director of Sales for Trinity Solar, Ken E***, has been in touch directly with *** *** to alleviate his
concerns and resolve this issue*** *** is fully set up through the new Power Purchase Agreement (PPA) Provider, ***Ken has arranged a customer service credit for *** *** and Trinity has also promoted him to our highest referral tier due to the frustrations he experienced during the switch from *** *** *** to ***Now that the contract issues have been sorted out, the final interconnection paperwork has been supplied to the customer’s utility company, and we anticipate *** ***’s solar system to be up and running as soon as possible.We apologize for any frustrations or confusing that were caused during this process, but we are glad that *** and Ken were able to connect to work it outWe look forward to continuing to work with *** *** throughout the term of his solar agreement and helping him spread the benefits of solar energy to his friends and family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

To Whom It May Concern:We are in receipt of the above-mentioned rejection in regards to the complaint submitted by *** *** *** *** ***. As mentioned in the original response, while we did pass final inspections on February 15, 2018, we needed to wait to receive the Certificate of Approval from the township before proceeding to the next stepThe certificate was received on February 27, As acknowledged in the original response, Trinity could normally submit for final approval for Permission to Operate (PTO) from the utility company upon receipt of the Certificate of Approval, but the system owner, IGS Solar, with whom *** *** signed the PPA agreement, required time to receive and review the paperwork as wellIGS Solar is the entity who is purchasing and owns the system and the *** are purchasing the energy the equipment will generate from IGS. Both Trinity Solar and IGS agree that the process has taken longer than expectedAs mentioned in the original response, the *** have been offered compensation from IGS to make up for these delays in the form of a generous $gift card, which should more than cover the lost savings as well as compensate for the frustration experienced. The moment Trinity was cleared by IGS to submit for PTO, the application was sent to the utility companyIt is not permissible to operate the solar system until we receive the utility company’s written approval, which we do believe should be forthcoming based on our observations of their recent approval timelinesHowever, this review and approval process is entirely out of Trinity Solar’s handsThat being said, we are following up with the utility company to see if there is anything else they need to process the approval. While Trinity Solar is absolutely the entity with which *** *** is doing business in that we are the company that engineered and designed the system, installed the system, and will service the system for the life of the systemHowever, there are several other entities with which we must coordinate in order to make the solar installation possible*** *** signed an agreement with IGS, and IGS is the system ownerIGS will bill *** *** for the production of the system at a rate lower than what is currently being paid to the utilityWhile the township, utility company, and state registration program will hardly be involved once the system is up and running, Trinity needs to obtain their approvals throughout the sale and installation processTrinity is here to help make the process as easy, simple, and streamlined as possible for the customer and we regret the delays that *** *** experienced but we think the compensation offered by IGS is fairWe will continue to work hard to get the project to completion, and we trust that we will be able to have a long and positive business relationship with *** *** *** *** as they enjoy the benefits of solar for years to come.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: ***
I am rejecting this response because: Trinity Solar represented themselves as the entity that we were doing business with, not the finance company.The final inspection was done on February 15, but the paperwork was not sent to the electric company until April 23, after we called to get an update and complane to them againAs of today, May 15, 2018, we have not heard from the electric companyWe feel it should not take months to get the solar up and running.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have submitted copies of my utility bills to Gilda M*** for November to present and have not received any reasonOnly excuse is that it is ***s problem not Trinity'sMy bills show an increase in electricity from the local utility rather than a decrease in usageI received an email on November 28th stating tje system was energized November 2016. CONGRATULATIONS! Your system was energized on Monday November 11, However, if you need further assistance, please feel free to contact Patrick at *** *** *** I've also attached an instructional PDF if you would like to know how the system was turned on.To monitor your production online, please go to: *** username:(email address) However, please be advised that it can take up to two billing cycles to be able to get data readings. The state and the leasing company still both need to build a virtual model of your system and register your components. Have a great day!Thank you,Patrick A***|Trinity Solar |CT Office:*** * *** *** * *** ** *** Corporate Office: *** *** *** * *** ** ***E* ***However now Trinity is claiming January 8, as the turn on.As for the damage the insurance representative said they will only pay for what is visible and that there clients insurance does not cover mold if it is present. Explain to me why I should have to make a claim to my insurance company due to the fact that Trinity sub contracted the work to an inferior company that does not have the proper insurance to cover the damages.I have already lost days of work due to tjis issue and assume I will have to miss more to be present while repairs are made Who is covering my lost wages???
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am appalled by the response to my complaint from Trinity Solar and I reject it5/17/is when I received the power purchase agreement in the mailThe terms of this agreement was never disclosed at any point in time prior to this event including the 4/29/session held by the sales associateAlso during the 4/29/session, I was never given any such option to opt in or opt out of receiving any document electronicallyAt the end of the session, the sales associate stated my signature was needed so measurements can be taken of my roof, nothing more and nothing lessOn 4/29/2107, the sales associate never asked for my consent regarding the terms of the power purchase agreement.I never gave consent on 4/29/or at any time thereafter regarding the acceptance of the terms of the power purchase agreement where my signature was fraudulently applied to the power purchase agreement by Trinity Solar on 4/29/The power purchase agreement is null and voidI want this solar installation completely removed from my home at zero costAlso, please reference https://www.docusign.com/features-and-benefits/features in regards to the certification of completion; I also copied for your reference - Every signed DocuSign document comes with a certificate of completion that provides proof of the signing process to all parties of the transactionThis certificate includes information from the audit trail, illustrating who signed, timestamps detailing when and where each person signed, and the completed document itselfIt appears the certification of completion is also null and void and I was not provided proof of the signing process of the transaction.I am sure I am not the first to complain about deceiving, fraudulent and unlawful business practices by Trinity Solar and I'm sure I will not be the lastI foresee a class action lawsuit against Trinity Solar for their deceiving, fraudulent and unlawful business practices
Regards,
*** ***

August 31, 2017MsStephanie WarrenService RepresentativeRevdex.comRE: Complaint ID #: ***
Dear Ms* ***We are in receipt of the above-referenced complaint filed by *** ***The installation for this customer commenced on August 3, after the contract was signed
on June 26, Trinity Solar has been delayed in getting back to the site immediately thereafter due to an industry-wide shortage in module supply as a result of a recent petition filed by *** and *** *** requesting a tariff be instituted on imported modules. Although many of our scheduled module shipments have been delayed as a result of this industry news, as one of the largest solar installers in the nation, Trinity has now been able to secure a panel supply from alternate sourcesHowever, it took some time to coordinate these additional shipmentsTrinity Solar was aware of the potential for shipping delays, but we wanted to make sure our customers were still progressing towards their solar installations Now that the shipments have been received, we are in the process of reaching out to our customers to schedule for our installation crews to return for installation of the solar panels.This customer has been contacted and scheduled for installation completion tomorrow, September 1, The following step will be to coordinate the final township inspectionsAs soon as we pass the inspections, we will file the final paperwork with the utility companyOnce the utility grants permission to operate the system will be turned on Despite the longer than average time to complete the installation, we are confident this customer’s solar system will be granted permission to operate in less time than the industry standard when measuring the time between contract and permission to operate. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint