Executive Valet Inc.

Complaint: ***
I am rejecting this response because: reimbursement for the first payment has not been madeI have called to times to inquire about the payment and have had no response.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I spoke to Trinity and I'm trying to set up a meeting to share the evidence that I have with them As long as this request is granted and they follow through with their word and honor MrA***'s agreement then I will consider the matter closed.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:What a Joke, Your Reach out called "once" I missed the call and returned that call times and all I have got is his Voice MailHe has never returned my callsJust what I expected!!! You came out and took the same pictures of the Meters and new work done times saying you didn't have the PicturesIt took the salesman to come and take the Pictures before you said you had the correct PicturesYou needed the Permit, No Called and told me you where coming out for the permitNo one called and told me you failed to get the permitAgain it took me calling the salesman to complain before something happenedThen you had the wrong Meter another delay!!! Once the Meter was finally changed the system was not workingI called *** and they told me business before you would contact mewell eight business days passed without contactI contacted *** again and they resent the Letter for service and sent me an email of the Original email set to you for serviceYou claimed to never have received that emailafter four my days I once again called the salesman who came out and saw they system was not workingHe called a Tech and got the system running while on the phoneTrinity has dropped the ball so many times they system should have been up and running a long time agoYou have failed to call be back to resolve the issue, after I have called you back*** is not the issue here Trinity and there AWFUL customer service is the issueYou have failed on almost everything you have done! People choose a different company! If your think about SOLAR!!
Regards,
*** ***

September 9, 2015Service RepresentativeRevdex.com RE: Complaint ID #: ***Our office is in receipt of the above-referenced complaint filed by *** *** We are working diligently to resolve *** *** issueOur corporate sales manager met with *** *** son
late last week to discuss a solutionTrinity Solar commenced the installation, but the modules were located on a different roof plane than originally discussedTrinity Solar has offered to complete the installation as is, and compensate the homeowners for the difference in productionThis solution was agreeable to the homeowner as the compensation provides for a better return upfront and the system can be completed and up and running sooner. An addendum is currently being drawn up for the change in system design which will be sent to the homeowner for signature and we can settle the final payment and compensation details. We apologize for any inconvenience or frustration caused for the customerAt Trinity Solar, we pride ourselves on providing an optimal experience for the customer and making solar simple and affordableWe are righting this situation and hope this repairs any damage to our relationship with the *** family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

November 23, 2015Service RepresentativeRevdex.comRE:Complaint ID #: ***Our office is in receipt of the above-referenced rejection filed by *** ** *** ? In reviewing the rejection, we want to make sure *** *** is satisfied with Trinity’s serviceWe regret that *** *** feels that the front-end of the process may have been a bit rocky and that after it took a little longer than usual to receive permission to operation from the utility that the system was not immediately operationalHowever, we are glad that he has an excellent relationship with his salesperson, Chris P***, who was able to help resolve any service issues that may have existedWe count on our sales team to maintain ongoing relationships with our customers as a solar system comes with modules that have a 25-year warranty, and we expect to be there for the customer for the warranty duration and beyond? The sales manager had reached out to the customer, and they did not connect*** *** placed returned calls, and the two were not able to connectThe regional manager reached out again last Friday, and will be calling again todayWe absolutely want to make sure all of Mr*** concerns are addressed.Since October 23, the system has been up and running and generating savings for the customerIn speaking with Chris P***, we learned that *** *** even posted a positive review on *** and was thrilled to share his low electric billWe always love to see that from our customers!Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me? We have received our refund todayI want to thank you for your help and sorry I had to go this way but with your help everything is now resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I called today and left a message for the number I was left with no response of course because why would Trinity ever follow up with there customers? Once again the "wonderful customer service" Trinity provides shines throughWhich of course is not true st all? This is not acceptable
Regards,
*** ***

December 9, 2015Service RepresentativeRevdex.comRE:Complaint ID #: ***Our office is in receipt of the above-referenced complaint filed by *** ***? We have been in touch with the customerDespite working through manufacturer warranty issues on the customer’s behalf with
the manufacturer of the defective inverter, Trinity Solar has agreed to pull an inverter from our stock to replace *** ***’s bad inverterWe will be performing the replacement on December 15, at no charge to *** *** *** has agreed with our customer service representatives that his complaint will be resolved with this inverter replacement.? Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The customer reps at Trinity told me to call their partners to place the blame on them, on why my solar system was not working for the period of July thru 26, I first called *** ***, and they agreed it was Trinity Solar's responsibility to monitor my solar system, as stated in my contract with ***They told me it was up to Trinity, not ***, to monitor my systemTrinity then suggested that I call ***, which is the company that supplies the monitoring ? hardware and software for Trinity, to put the blame on *** for not reporting to Trinity, that my system was not working*** told me that it is up to Trinity to monitor their customers solar systems*** said that they supply Trinity with the software and hardware, but it is up to Trinity to establish an alarm system to let Trinity know if my system is not working*** also told me that Trinity contacts *** for troubleshooting situations, NOT to keep track of systems that are not workingAlso, when Trinity finally sent out a service rep to get my system up and running again, he said Trinity definitely should have been alerted the same day when the system was down, and would of known on their end, that something was wrong.So, unless *** and *** are lying to me, or their customer service reps our giving me information, they both said the blame is on Trinity to monitor the systemHowever, I talked to several different customer service reps for both *** and ***, and I doubt that all of them would give me informationEither way, ? Trinity is my MAIN CONTRACTOR, and therefore is responsible for any problems with their productAlso, in my contract with Trinity, it says that they will monitor my system for the next years, ? for any problems with the system working.I'm really annoyed that I had a brand new product, that I had to pay ? for myself , with my 1st monthly payment to my loan to ***I want to be financially compensated for the lost KW money I would have earned from the sunTrinity needs to be responsible, and not put the blame on their partners and subcontractors.? ? ? ? ?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Our solar system is now up and running as of May 21, but I still disagree with Trinity's reasoning that ? it took eight months to get all the necessary approvals when their salesman said we would be running in mid December of 2017.? We are now up and running and that resolves the problem
Regards,
*** ***

November 9, 2017To Whom It May Concern:We are in receipt of the above-referenced complaint filed by *** ***The installation for this customer commenced on June 16, after the contract was signed on May 16, Trinity Solar was delayed in getting back to the site immediately
thereafter due to an industry-wide shortage in module supply as a result of a recent petition filed by *** *** *** ***? requesting a tariff be instituted on imported modules.? Although many of our scheduled module shipments were delayed as a result of this industry news, as one of the largest solar installers in the nation, Trinity was able to secure a panel supply from alternate sourcesHowever, it took some time to coordinate the additional shipmentsTrinity Solar was aware of the potential for shipping delays, but we wanted to make sure our customers were still progressing towards their solar installations.? Once the shipments were received, we began the process of reaching out to our customers to schedule for our installation crews to return for installation of the solar panels.? We understand that the delay was frustrating for our customers, as it was for us.? While there are many account entries recording various calls both made and received through the months of May, June, August and recently on October between *** *** and her company ***, there is a lag in the communication during the delayed installation.? We had little control over when the panels would be available to us, so with lack of information to offer, perhaps *** *** felt neglected, and for that we apologize.? The installation was completed on August 26, 2017.Upon completion of the installation, updated drawings were made to accommodate the panel change that was made in response to the shortage.? We are required by law to submit these changes to the township for their approval, which was done on September 7, 2017.? There was a lapse in communication through the month of September as well, as we were waiting for the approval to take our next step.? On October 27th, we followed up with the township and they requested an additional change to the final plan draft, which was provided to them on October 30.? The final township approval was received yesterday, November 8, and we are now in the process of coordinating the final township inspections.? As soon as we pass the inspections, we will file the final paperwork with the utility companyOnce the utility grants permission to operate, the system will be turned on.? Despite the delays in getting the system turned on, we are nearing the finish line and have confidence that the long term solar savings coming soon will help relieve any frustrations experienced in the process.? A senior company representative will be reaching out to the customer shortly to assist her with any questions she has during the final phase of her solar process.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

The check was put in the mail on Tuesday, 7/19/It is check# ***, and the customer should expect to receive it any day now.?

February 3, 2016Revdex.com RE: Complaint ID #: ***Our office is in receipt of the above-referenced rejection of our response to a complaint filed by *** ***We apologize for the inordinate delay and human error that affected *** *** receipt of the referral
paymentsThe checks were mailed on January 22, We show that both checks have been cashed.? Trinity Solar has always generated the majority of our business based on cus***er referrals, and the success of our company depends on providing excellent service and keeping our wordWe are proud of the growth we have experienced in recent years, and we strive to keep our processes as short and efficient as possible even with the added volumeAdmittedly, we still have improvements that need to be made.? We hope that we can repair any damage that may have been done to our relationship with the *** and that they feel comfortable continuing to refer their network so all of their friends and family can experience the benefits of solar energyThe *** will be duly rewarded for any and all referrals they can provide, and we will work to quicken our processing times to alleviate the frustration that generated this complaint.? Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Please see the attached clean copy of Trinity Heating & Air, IncDBA Trinity Solar's response to this Complaint, ID ? ***? Pasted below for your convenience is a text version of that response, but there might be some formatting errors in the text version, for which we apologize,
and therefore we would ask if you would please refer to the pdf attachment instead of to the following text version.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? February 14, 2017? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? VIA Revdex.com COMPLAINT HUB PORTALService RepresentativeRevdex.comRE:? Complaint ID:? ***;? Customer:? *** ***Dear *** ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Please accept this correspondence as the response by Trinity Heating & Air, IncDBA Trinity Solar (the “Company”) to the complaint (the “Complaint”) submitted by the above-captioned customer (the “Customer”), dated January 30, 2017.? The Company has been aware of the Customer’s primary issue and has been working to ensure that the Customer obtains a successful resolution thereto.? In response to the Complaint, the Company now reiterates its desire to have that issue resolved, and although the Company denies wrongdoing with respect to the other, ancillary issues raised in the Complaint, the Company nonetheless will continue investigating same and is open to pursuing an amicable resolution with the Customer.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The Customer obtained a solar generation system (the “System”) at his[1] home pursuant to a Solar Lease Agreement (the “Agreement”) with *** *** (“***”), a publicly-traded company separate from the Company.? *** is a *** Home Improvement Contractor and Electrical Unlimited Contractor offering solar solutions to customers interested in electricity cost savings but not interested in purchasing and owning solar assets.? *** and its assigns own the System and paid the Company to physically install it.? In turn, the Company engaged a subcontractor, Regional Solar Installations (“RSI”) to perform work relative to the installation of the System.? In the course of its work RSI made penetrations through the Customer’s roof in furtherance of attaching the System thereto.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Several months after the installation, the Customer complained of a water leak, and the Company found interior damage at the Customer’s home.? The Company had an insurance claim filed through RSI’s insurance carrier.? That claim is number *** with *** and has been assigned to *** *** *** *** *** for processing.? The Company’s understanding is that RSI’s insurance carrier performed an investigation and provided a cost estimate for the repairs that was significantly below the Customer’s expectations.? Although the Company is an additional insured pursuant to RSI’s policy and entitled to indemnification by RSI pursuant to the subcontractor agreement, the Company has also submitted a claim directly to the Company’s own carrier, H*** *** *** claim number ***? The Company also suggests that the Customer submit a claim to the Customer’s homeowners’ insurance carrier.? The three insurance carriers??"RSI’s, the Company’s and the Customer’s??"should be able to process the claims related to the Customer’s water damage and then, after the Customer has been taken care of, subrogate the ultimate financial responsibilities amongst themselves, presumably resulting in RSI’s insurance carrier being responsible.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Therefore, the Company contends that continuing to process the water damage claim through insurance, which is the current course of action that remains ongoing, is the most expeditious and thorough way to resolve the water damage issue, which the Company considers to be the primary issue raised in the Complaint.? Although the insurance process should resolve this most significant issue, the Company will now address the other, ancillary issues referenced in the Complaint.? ? ? ? ? ? ? ? ? First, the Customer states that he called the Company to report the leak issue, did not receive a return phone call for five days and then called again on January 24, 2017.? The Company has reviewed its records and finds that the first communication it received related to this matter was from *** on January 24, 2017.? Admittedly, in that communication, *** told the Company that *** believed it had previously issued a dispatch to the Company about the matter on January 20, 2017, which dispatch the Company did not receive.? Based upon this information, it does appear the Customer contacted *** to report the issue on January 20, 2017, and then contacted *** again to follow up on January 24, 2017.? Regrettably, there seems to have been a technical glitch that prevented the Company from receiving the original message that *** believed it had relayed on January 20, 2017.? Nevertheless, as the Customer states in the Complaint, the Company “sent a team out ot [sic] that night” to address the issue as soon as the Company first learned of it.? The cause of the technical glitch between *** and the Company is undetermined, but it is clear the Company acted expeditiously once it found out about the Customer’s issue.? ? ? ? ? ? ? ? ? Indeed, the Complaint references some of the efforts taken by the Company to address the Customer’s problems and records the Company’s desire to have the problem remediated as quickly as possible.? The Complaint implies that delays were encountered as a result of the processes undertaken by RSI and/or RSI’s insurance carrier, but it is clear that the Company instructed RSI to be responsive and that the Company was as responsive as it could be within its control.? The Company encountered obstacles outside of its control, including for example RSI’s insurance adjuster refusing to communicate directly with the Company and demanding to interact only with the Customer himself, but the Company, and especially the Company’s *** General Manager, Michael AM*** and *** Installation Field Manager, Jorge C***, continued working diligently to assist the Customer.? ? ? ? ? ? ? ? ? The Complaint next raises a claim that the Customer was required to pay *** for a period of time during which the System was not turned on.? The Company denies that claim.? That claim is predicated on the allegation that “[the Company] informed [the Customer] that [the Company’s] record [sic] show the system was [sic] energized until January 8, 2017.”? It is unclear to what alleged communication the Complaint refers, but quite to the contrary of this allegation, the Company e-mailed the Customer on November 28, 2016, informing the Customer that the System was energized on November 11, 2016, and instructing the Customer how to access and monitor the System’s electricity production, to which e-mail the Customer replied on December 14, 2016.? A true and correct copy of that e-mail correspondence is enclosed herewith as Exhibit? A.? The System has been operating since early November, and in accordance with the Agreement, *** began invoicing the Customer for the System lease payments when the System was turned on.? Therefore, ***’s billing was appropriate and warrants no adjustment.? ? ? ? ? ? ? ? ? The Complaint then continues by stating that the Customer has “seen no energy decrease in [the Customer’s] local utility bill.”? The Company is happy to review the Customer’s electric bills and could then appropriately respond to that claim.? However, there are a few possible explanations that could be explored.? First, electric bills generally pertain to past activity, and to the extent that the bills in question reflect activity prior to the System’s operation and/or estimated billing based upon past usage, they will not accurately account for the System’s production.? Second, it is important to remember that the System offsets the amount of electricity that would otherwise be purchased from the standard utility but does not impact overall household electricity usage, which of course can fluctuate (e.g., if there are electric heaters, etc.).? Third, based upon the monitoring data reviewed by the Company, there were several periods of low System production, but that is not necessarily atypical during the months in question.? Short days and, if applicable, snow cover affect daily System production.? The System will generate much more electricity during the long, sunny days of the summer, for example.? In the Agreement, *** represents to the Customer that the System was designed to initially offset approximately 99% of the electricity the Customer would otherwise purchase form the standard utility, based upon historical usage.? Indeed, the Agreement even affords the Customer a guarantee of the minimum electricity that will be produced by the System.? The guarantee entitles the Customer to compensation if the actual System production falls short.? Therefore, the Customer should expect much higher production after the winter, which in total will offset the majority of the electricity that the Customer would otherwise have had to purchase from the standard utility on an annualized basis.? ? ? ? ? ? ? ? ? The Complaint then states that the Customer is dissatisfied with the perceived unresponsiveness of the Customer’s sales representative, William S***.? The Company apologizes for that perception and will investigate the claim fully, but the sales representative would have deferred to the Company’s response team who were actively handling the Customer’s concerns and communicating frequently with the Customer.? The Complaint then states that the Customer was “told that this system would still provide energy during local power outages.”? Unfortunately, there must have been a misunderstanding, and the Company must deny this claim.? The Company has installed nearly 20,solar generation systems throughout the northeastern United States and has never once installed, or even offered to install, a system that would continue operating during a power outage.? The systems installed by the Company require electricity from the standard utility in order to operate.? As such, utility line workers, firefighters and first responders working “upstream” from a Company-installed system during a power outage are safe from electrical charges that could otherwise be fed back into the utility grid by live solar panels.? It would not be possible or permissible to install or modify the type of solar generation system located at the Customer’s home such that it could provide electricity during a power outage.? Indeed, the program pursuant to which the Customer is leasing the System from *** does not pertain to or permit such technology.? In order to physically and legally accommodate such a request, the System would have to be entirely redesigned and engineered using vastly different equipment, including an expensive battery backup system.? The Company does not offer such equipment or system designs.? ? ? ? ? ? ? ? ? In conclusion, in light of the foregoing analysis, the Company remains optimistic that the Customer’s issues can be largely resolved.? With respect to the primary issue of “[r]epair of the roof and ceiling as promised,” the Company believes the several insurance claims filed will achieve this end and will continue assisting to facilitate same.? With respect to refunding lease payments billed, the Company’s analysis determines the bills were accurate and rightful and that no refund is warranted, and in any event the Company has no control over *** and is not a party to the Agreement.? With respect to the request to “[i]nstall the disconnect switch as promised to allow the production of energy during a local power outage,” the Company denies the making of any such promise, which would have been wholly inconsistent with the specifications in the Agreement, the design documentation approved and agreed to by the Customer and the very program pursuant to which the Customer leases the System from *** in conjunction with the State of ***’s solar energy program.? Finally, with respect to the request to “[c]ompensate for lost time from work [and c]ompensate for trouble,” the Company defers to the insurance process that is the standard method for addressing issues like the primary one referenced in the Complaint giving rise to the Customer’s request for compensation.? Nonetheless, the Company maintains no opposition to continuing to communicate with the Customer should the Customer desire to discuss amicable resolution of the Customer’s concerns.? If the Customer wishes to discuss these matters more specifically, the Customer may contact Phil Kelly, the Company’s Director of Sales and Operations, at (732) *** *** ***? ? ? ? ? ? ? ? ? Everything stated within this correspondence is without prejudice to any rights, remedies, claims, defenses or anything else available to the Company and/or ***, which is wholly separate from the Company.? This correspondence is not intended, and shall not be construed, as an admission that the Company, *** or any other party has violated any federal, state or local law, ordinance or regulation or committed any wrong whatsoever against the Customer or otherwise.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Very truly yours,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? William C***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Vice President, Operations Enclosure Note: ? Exhibit A is visible in the pdf attachment hereto [1] For purposes of this response, the Customer is referred to as *** ***, who filed the Complaint, although *** *** signed the documents pertaining to the solar installation

Complaint: ***
I am rejecting this response because:They did not even address my concernsat this point, the broken panel has been replacedMy system is still non-operationalI have lost the benefit of the system for the entire summerI also lost any benefit of referral fees since they did not bother to update me on the situation at any time until I inquired, any solar company offers incentives, and now I cannot legitimately refer anyone hereI have not received any S-RecsThe system is not operationalI want it removed, with an independent roof inspection at their cost, or operational with a discount
Regards,
*** ***

November 25, 2015Service RepresentativeRevdex.comRE:Complaint ID #: ***Our office is in receipt of the above-referenced rejection filed by *** *** ? Representatives from our installation and customer services teams have been in touch with *** ***We are
scheduled to complete all necessary repair work as well as take the next steps for wrapping up the solar installation starting first thing on Monday, November 30, and a follappointment pre-scheduled for Thursday, December 3, All issues will be addressed at that timeIf additional work is still needed, we will work diligently to satisfy all of the customer’s complaints.We pride ourselves on our dedicated customer service, and truly want to establish long-term relationships with our clients as their solar installations will be up and running for the next 25+ yearsWe regret if any damage has been done to our relationship thus far with *** ***, but we will work tirelessly to repair any broken trust and prove to *** *** why Trinity Solar is one of the leading installation companies in the nation.? Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: ***
I am rejecting this response because:This email did not address my complaint against their salesman Paulson A*** Mr..A*** was very dishonest in his dealings with my wife and myselfHis claims that we would be paying $monthly to PSEG was the reason that we signed with Trinity Solar? He is a dishonest person whose lies just to get a sales commission is deplorable.?
Regards,
*** ***

October 19, 2016*** *** ***Service RepresentativeRevdex.comRE: Complaint ID #: *** *** ***
We are in receipt of the above-referenced complaint filed by *** *** *** *** We do have record of multiple contacts between Trinity and the customer as well
as Trinity and the Solar System Owner, *** *** sent the customer a form to sign regarding the removal and reinstallation, and since *** has now received this back from the customer, Trinity Solar can proceed with the removal and subsequent reinstallation of the equipmentThe work is scheduled to commence on Monday, October 24, We have been in touch with the customer to go over this resolution.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

July 16, 2018Revdex.comRe:? Complaint ID#* ***To Whom It May Concern:We are in receipt of the above-referenced complaint filed by *** ***? The installation of this project was completed on 10/19/and the system commissioned on 11/23/2016.? Frank A*** was the
Sales Consultant and he is no longer employed with Trinity Solar.? Trinity Solar Sales Consultants are trained to discuss tax credit as a potential benefit of going solar, but it is company policy that tax advice never be given.? These solar tax credits, like all other tax credits, can only be used to offset tax liability with the IRS, it is not a rebate or grantThat means it can offset taxes owed or potential taxes already paid, leading to a refundOnly the customer and her tax professional would know her personal tax situation and when and how she would be able to utilize these creditsWe advise our clients to verify their personal situation with their own tax professional.? While this customer may not have done so, and may not have been able to take advantage of them this year, it is untrue to say that she was lied to or does not qualify for themThese credits may be carried forward for several years and she could still discuss with her tax professional or accountant how to take advantage of them.? MrsReed signed an agreement with Trinity to purchase a system from Trinity for a specific price, with no guarantee of any incentives, and further signed loan documents detailing her requirements to make a principle reduction payment within months to avoid a change in payment and interest rate.One of our Regional Sales Managers has been trying to contact *** *** since 7/12/2018, but they have not been able to connect with one another as of yet.? He will continue to reach out until he is able to speak with *** *** and offer any assistance he is able.? Trinity Solar’s mission is to help individuals save money while taking an active role in improving their community by going solar.? We are hopeful that over time, the savings produced by the solar system will prove beneficial, despite any miscommunication that may have occurred at the time of purchase.? We do appreciate her business and would be willing to offer any advisory assistance to her or her tax professional, but are not able to financially compensate her for something we did not guarantee and she could and may still receive in the future.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this complaint