Executive Valet Inc.

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Revdex.com:A correction: the complaint was about multiple visits to my home appx in total and not just the one time visit The company never called before any of those visits, I want to be sure 100% that this never happens again The business has been in recent contact and I am satisfied with their response so far.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

September 23, 2016*** *** ***Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by Michael B***Upon receiving this complaint, we immediately started investigating this issueTrinity Solar has an
organization-wide referral program for all of our customers that starts at $per referral providedWe fulfill these referral payments, as is evidenced by *** *** having received the five checks in the amounts of $each from Trinity SolarTrinity actually recently instituted an improved referral program where the first three referrals result in $each to the referrer, the next three referrals result in $each to the referrer, and anyone who refers seven or more new customers to Trinity will receive $1,per referralAs *** *** correctly points out that he referred five people, his last two checks should have actually been for $eachWe are rectifying that and getting him the additional $owed to him now to get him on the proper referral tier.Regarding the separate referral agreement made with Tom A*** *** ***’s sales representative, Trinity was not made privy to this agreement at all, so unfortunately, there was no way we could have fulfilled that expectationMrA*** is no longer with the companyOur director of sales, Ken E***, has been in touch with *** *** to discuss this and get more information about the agreementWe are awaiting some feedback from *** *** in terms of something he might have in writing between *** *** and MrA***, and we are working with *** *** to better understand this agreementIt is Trinity’s intention to fulfill whatever terms of the agreement MrA*** made, despite MrA*** no longer being with the companyTrinity’s discussions so far with *** *** have been very amicable, and we expect to resolve this complaint expediently.We look forward to continuing to work with *** *** and any other friends or family he wishes to refer to TrinityPlease feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

November 10, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***Dear *** ***
We are in receipt of the above-referenced complaint filed by *** *** *** signed an agreement with *** for an estimated monthly cost of $per month for the first year of
solar energy productionThat $89.00, however, was contingent upon *** *** signing up for *** automated paymentsIf *** *** is receiving a bill for $103.00, we can only assume that *** *** did not take advantage of the discounted rate for using *** and is instead paying by check for the solar energy. *** *** system seems to be producing as expectedSince July, the system has produced 2,kwh’s, which is roughly 42% of the total estimated annual production in just four monthsThis is in line with what we expected. Regarding the bills *** *** is receiving from PSE&G, our corporate office is in receipt of an excerpt of a bill from PSE&G for the Abrams’ September usageThis is a marked reduction in the kilowatt hours being billed for in September as opposed to September 2015, and it does seem as though PSE&G is conducting actual meter readings (which would reflect net usage after solar production) rather than estimates (which might not)Jason Kupperblatt, the Operations Manager for Trinity in this area, has been in touch with *** *** and is working with him to better understand the billsWe are happy to dispatch a service crew if it seems like the system is underproducing and therefore *** *** needs more power from the utility, but as described above, that does not seem to be the caseThere is a chance that usage is increased from when we were looking at *** ***’ usage in 2015.Regarding the overall delays that occurred from installation to getting the system turned on, this was due to difficulties with inspections as a new requirement was being enforcedTrinity had to comply with the new requirements, but that was an unforeseen change that we had to react toThe delays were atypical for us, and since we experienced such difficulties, we are now using a different inspection companyJason K*** had also explained this to *** *** at the time, and Jason felt that while *** *** was frustrated, the customer trusted Jason and the Trinity team to keep moving forward, which we didIn order to help alleviate these frustrations, Trinity is also processing a payment to *** *** in the amount of five hundred dollars ($500.00) to help compensate for the lost solar savings he would have experienced on our timeframes. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. We have been working with Trinity over the past few weeks to resolve the issue and they were very helpful and were able to answer our questions and address our concerns. The system that we had installed does appear to be working now as we had expected. We will continue to work with Trinity to monitor the system and ensure this is true moving forward
Regards,
*** ***

I am rejecting responseDue to the lies in this email and it is very well written. I am going to have my lawyer contact the legal number. I just want to express how unrealistic trinity is with the lies and smoking mirrors that they show
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
There was a misunderstanding conveyed to me by Sunnova “the owner of the system” that there was an active work order in place from November for Trinity to do the needed maintenance or repairs to the system and were waiting for them to act and that I should call them.Trinity actually did the work in November and closed that work order and informed Sunnova, who didnt process that informationSo when we called Sunnova with informing them that there still was a problem, they didnt issue a new work order think there was still one in place
Regards,
*** ***

April 5, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear *** ***Our office is in receipt of the above-referenced complaint filed by *** *** Trinity Solar has spoken with this customer to address all of the issues cited in the complaint
We have reached a resolution and the customer has indicated that they are satisfied.Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

December 22, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***Dear We are in receipt of the above-referenced complaint filed by *** *** *** *** signed his contract on June 29, with Trinity Solar sales representative, Ed P*** Trinity Solar filed all of the
local permit, utility company and state rebate applications as well as the paperwork for the financing *** *** was using for his solar purchaseBefore the applications could be started, we had to arrange for an on-site visit for a technician to measure the home and gather all of the necessary site data for the layout and engineering documents required to obtain approvalsThis process takes time, and it is not unusual for it to take about sixty days in the *** *** region in which *** *** is locatedThe installation commenced on August 31, and was finished mid-September. After the installation, Trinity files the close-out paperwork with all of the aforementioned agencies, a process which also takes timeFinal Permission to Operation was granted by the utility company on November 28, 2016, which is well within the average timeframe to accomplish all of the close-outs. Unfortunately, Ed P*** the sales representative who initiated the relationship with *** ***, resigned from Trinity at the end of November, which would explain why those calls were not being returned. The Trinity Solar family members pride ourselves on our customer service and providing a top tier customer experience as we help people go solarWe have consistently been a top-rate business by the Revdex.com and our business is founded on customer referrals, so we take our customer service very seriouslyWe handle everything for the customer from start to finish and do our best to communicate throughout the process. In an effort to satisfy *** *** and resolve this complaint, Direct of Sales, Phil K*** from our corporate office is reaching out to *** *** to discuss this situation and work out some compensation for the amount of time it took to get from contract signing to the system being up and runningPhil has left a message for *** ***, but has yet to hear back from himWe look forward to connecting so we can ensure the customer is satisfied. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

September 8, 2017 Service RepresentativeRevdex.comRE: *** *** Complaint ID #: *** To Whom It May Concern: We are in receipt of the above-referenced complaint filed by *** ***The
Senior Vice President of Sales from Trinity Solar has contacted this client to discuss the communication concerns expressed in the complaint The situation was then brought to the attention of the Trinity Solar Project Concierge Management, and a Senior Team Manager additionally reached out to the customerThe customer specifically expressed frustration regarding Trinity Solar’s last site visit to the property, as his request to be notified prior to any visits was missed The customer graciously accepted the offered apology and now understands that the visit was made to satisfy the finance partner’s request for additional shade information The new information has been submitted to the finance partner and has been confirmed sufficient The Senior Team Manager will stay in communication with the customer to ensure his satisfaction and an improved Trinity Solar experience. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

September 8, 2017Ms*** *** ***VP of ArbitrationRevdex.comRE: Complaint ID #: ***Dear Ms***,We are in receipt of the second rejection of our response to the complaint originally filed by *** ***As stated in our previous responses, we had been waiting on the township to approve the paperwork necessary for inspections to be scheduled. Final inspections were not scheduled because the township first needed to approve the revised plans that Trinity Solar submitted on 8/11/ The permitting department has followwith the township on 9/6/17, also speaking with *** ***, who advised that when she spoke with the customer, the inquiry was regarding whether the final inspection had been scheduled *** had not realized at the time of the call that Trinity was waiting for the plan approval in order to schedule *** looked into the situation for us and saw that the plans had been approved on 8/22, but that Trinity had not yet been notified Trinity picked up the plans on 9/7/and is in the process of confirming a final inspection date with the township now Depending on the township’s availability, we are hopeful that the inspection will be scheduled for some time next week. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Please see the attached clean copy of Trinity Heating & Air, IncDBA Trinity Solar's response to the customer's rejection with respect to Compliant ID: Pasted below for your convenience is a text version of that response, but there might be some formatting errors in the text version, for which we apologize, and therefore we would ask if you would please refer to the pdf attachment instead of to the following text version. March 1, 2017 VIA Revdex.com COMPLAINT HUB PORTALMsStephanie WarrenService RepresentativeRevdex.comRE: Complaint ID: 11962726; Customer: Jeffrey L***; Response to Customer’s RejectionDear MsWarren: Please accept this correspondence as the response by Trinity Heating & Air, IncDBA Trinity Solar (the “Company”) to the rejection (the “Rejection”) submitted by the above-captioned customer (the “Customer”), dated February 15, 2017. The Company has continued investigating the Customer’s complaints and has had many phone conversations with the Customer since the Rejection. The Company remains willing to assist the Customer and desires to resolve the Customer’s issues, but the Customer is unhappy with the Company and is now taking the position that he wants the Company to remove the solar photovoltaic generation system installed at the Customer’s site (the “System”) from the Customer’s roof. The allegations in the Rejection, and the Company’s attempts since the Rejection to resolve the Customer’s complaints, are addressed below.The Customer’s first allegation is that the Customer “submitted copies of [his] utility bills to Gilda M*** for November to present and [has] not received any reason. Only excuse is that it is ***s [sic] problem not Trinity’s. [The Customer’s] bills show an increase in electricity from the local utility rather than a decrease in usage.” The Company hereby confirms that it has the Customer’s electric utility bills and has analyzed same. Said analysis is difficult because the System has not been operational long and only during winter months, including periods of time during which there was snow cover. In addition, actual household usage (regardless of whether sourced from the local utility or solar) can fluctuate. All that being said, the System’s production for the two full months for which data is currently available is relatively low, but that is not unexpected for this time of year, and in any event, there is no indication that the System is not functioning properly. Production at a point in time is not the appropriate metric for determining whether a solar system is functioning, and based upon the indicators that are appropriate, the Company is comfortable that the System is functioning properly. Electricity production must be measured on an annualized basis, as discussed below. With respect to the allegation that the Company told the Customer that the production issue is not the Company’s problem, the Company denies saying that and has always been eager to assist the Customer with his complaints. That being said, there is some conceptual validity to the Customer’s reference here to *** *** (“***”). As described in the Company’s response to the Customer’s initial complaint (the “Response”), dated February 14, 2017, the Customer does not have any contract with the Company but instead entered into a Solar Lease Agreement (the “Agreement”) with ***. Pursuant to the Agreement, *** provides the Customer a guarantee with respect to the minimum electricity that will be produced by the System. As detailed in the Response, that production must be measured on an annualized basis, because solar systems generate far less electricity at the Customer’s latitude during the short, snowy days of the winter as compared to the long, sunnier days of summer, including because there is more shade during months when the sun tracks lower across the sky. On an annualized basis, the System was designed to offset approximately 99% of the electricity the Customer would otherwise purchase from the local utility in its first year of operation, based upon the Customer’s historical usage, and *** financially guarantees that the System will actually produce at least 95% of the estimated production. Specifically, *** guarantees to the Customer that, as of the first anniversary of the System’s operation, the System will have produced at least 15,kWh of electricity, and if the actual production is less than that guaranteed amount, *** will pay the Customer a refund by subtracting the actual production from the guaranteed production and multiplying the result by $0.13/kWh. The Company denies the second allegation, that “now Trinity is claiming January 8, as the turn on.” As documented in the Response as well as in the Rejection itself, the System was turnin November. In the third allegation, the Customer states, “As for the damage the insurance representative said they will only pay for what is visible and that there [sic] clients [sic] insurance does not cover mold if it is present.” The Company has not been made privy to all communications involving the insurance representatives (“***”) of the subcontractor, Regional Solar Installations (“RSI”), and does not have access to RSI’s actual *** policy and exclusions thereto. What the Company can certify is that, pursuant to the Master Services Agreement between the Company and RSI, RSI was required to “procure, carry and maintain on all of its operations such insurance as will protect it from claims for . . property damage,” specifically including, “as a minimum, the following insurance covering its activities . . General Liability: (1) $1,000,Each Occurrence Combined Single Limit (A) Bodily Injury and Property Damage) [sic] (2) $2,000,General Aggregate . . Umbrella Liability: (1) $1,000,Each Occurrence (2) $2,000,Aggregate.” Although the Company cannot conclusively speak to the entirety of what *** might have said to the Customer, insurance companies are quite used to responding to property damage claims and follow a detailed procedure. As quoted above, the Customer’s complaints are that *** might: (i) “only pay for what is visible” and (ii) “not cover mold if it is present.” Respectfully, these complaints do not seem particularly compelling: if visible means real, then of course an insurance company will only address actual damage, and if there is no mold present, there is no reason to object to a resolution in its entirety over a concern that is solely academic. Indeed, based upon the scant information that *** was willing to share with the Company, RSI’s insurance is not deficient as alleged by the Customer. First, although *** has only offered to pay now for damage described by the Customer as “visible,” which damage by way of fact is minimal and consists of little more than a few water spots on the ceiling, *** specifically informed the Customer that *** would issue a supplemental payment if a re-inspection upon performance of the repairs indicated that other damage exists that is currently unknown. Therefore, the Customer’s concerns are untimely at best. Second, in addition to providing the Customer the offer of payment, which the Customer rejected, *** offered to recommend several preferred contractors who could perform the work, which offer the Customer also rejected, insisting that only his particular contractor perform the work. Therefore, in order to consider the Customer’s assertion that more should be paid to his contractor, *** requested an itemized estimate breaking down the contractor’s supposed costs by line item. Instead, the Customer merely provided the correspondence enclosed herewith as Exhibit A, which is not itemized but instead summarily proffers that the material cost is $1,without at all addressing how the balance of the $6,estimate is comprised, other than sales tax. Such a deficient document is not useful or acceptable to an insurance company, and *** has opined that the so-called estimate is inflated, including without limitation because it states the work would take a week when it should not take more than a couple days. Needless to say, the Company denies the Customer’s demands to the extent same are undocumented and unreasonable. In the fourth allegation, the Customer states, “Explain to me why I [sic] should have to make a claim to my insurance company due to the fact that Trinity sub contracted [sic] the work to an inferior company that does not have the proper insurance to cover the damages.” As addressed above, the facts to this point do not support a unilateral determination that RSI’s insurance coverage is actually deficient. To the contrary, the Company’s insurance carrier, having investigated the file, is currently declining to participate in the claim submitted directly by the Company, having determined that RSI’s insurance coverage is the appropriate policy to respond to the Customer’s issue. Therefore, the answer to the Customer’s question with respect to why the Customer should submit a claim to the Customer’s homeowners’ insurance carrier is really for the Customer to say: it is the Customer who finds ***’s response and offer of payment dissatisfying, so if the Customer wants the damage addressed quickly without having to deal with RSI or the Company or their respective insurance representatives, the Customer ought to consider submitting the homeowners claim directly. The Customer’s homeowners carrier would likely subrogate ultimate financial liability to *** anyway. Indeed, the Customer did not need to make a claim at all. Even though the Company did not cause the Customer’s issues, the Company offered to perform all the repairs at no cost to the Customer, but the Customer rejected and continues to reject the Company’s offer. In the fifth allegation, the Customer alleges, “I have already lost days of work due to tjis [sic] issue and assume I will have to miss more to be present while repairs are made,” and asks who will pay him for his “lost wages.” Notably, *** has already agreed to pay the Customer for his meals during the repair work, but as stated above, the Customer rejects ***’s offer. As stated in the Response, the Company defers to the insurance process, which is the standard method for addressing issues like the primary one referenced in the Complaint, upon which the Customer’s request for compensation is based. Nonetheless, the Company maintains no opposition to continuing to communicate with the Customer should the Customer desire to discuss resolution of the Customer’s concerns. Such resolution might prove difficult, however, in light of the Customer’s latest communication to uninstall the System from his roof. After all, as described in the Response, the System is owned by *** and is therefore not the Company’s to remove or otherwise interfere with. If the Customer is willing to be flexible on that position and reengage the Company in its efforts to mutually resolve the underlying issue(s), the Company is pleased at that possibility and invites the Customer to continue his conversations with Phil Kelly, the Company’s Director of Sales and Operations, who can be reached at (732) 780-3779, extension 9132.Everything stated within this correspondence is without prejudice to any rights, remedies, claims, defenses or anything else available to the Company and/or ***, which is wholly separate from the Company. This correspondence is not intended, and shall not be construed, as an admission that the Company, *** or any other party has violated any federal, state or local law, ordinance or regulation or committed any wrong whatsoever against the Customer or otherwise. Very truly yours, William ConditVice President, Operations EnclosureNote: Exhibit A is visible in the pdf attachment hereto

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

September 9, 2015Service RepresentativeRevdex.com RE: Complaint ID #: ***Our office is in receipt of the above-referenced complaint filed by *** *** We are working diligently to resolve *** *** issueWe have recorded several points of contact with the
customer over the last several weeks regarding the production issue, and we have dispatched a few technicians to the site to inspect the system. The most recent site visit occurred yesterday, 9/8/We had a field technician on site all day and identified the problem with one row under producingAfter consulting and troubleshooting with the manufacturer of the inverters, *** our technician made repairs in accordance with the manufacturer suggestionsThe system is currently operating normallyWe are awaiting a new part which will be installed as soon as we receive it from the manufacturer to ensure continual production as expected for the life of the system. We apologize for any inconvenience or frustration caused for the customerAt Trinity Solar, we pride ourselves on providing an optimal experience for the customer and making solar simple and affordableWe are righting this situation and hope this repairs any damage to our relationship with the *** family. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

To Whom It May Concern:We are in receipt of the above-mentioned complaint submitted by *** *** The Power Purchase Agreement (PPA) between *** *** and IGS Solar (the owner of the system of *** ***’ property) was DocuSigned by *** *** on 4/29/at 12:09pm after ***
*** viewed in-session, as evidenced by the attached history and certificate from DocuSignWhen viewing in session, the viewer is given an option to receive a copy of the document electronically*** *** must have opted out of this optionThe certificate verifies that Trinity Solar did not apply a signature as *** *** alleges in her complaintWe value honesty and integrity and take any accusation of misleading or mistreating a customer very seriously so we verified this with DocuSign directly. We apologize if *** *** never received a copy of the PPA after opting out from the automatic delivery from DocuSign directlyTrinity has worked to implement a new welcome call script and email template to ensure that we address with each customer the fact that they should have received a copy of their agreement, and if they did not, our staff will send one at that time as soon as we receive and process their signed agreement at the beginning of the process. We are not sure what “bait and switch” or “lies” *** *** is referencingThis customer’s solar system has been up and running for almost a full yearOther than a system communication issue that occurred in November which was resolved at that time, we do not believe we have received any calls or concerns from *** ***The reason she was contacted in the last few weeks to sign additional documentation, is because IGS Solar noticed that the name on the title of the property is spelled *** and the name on the PPA that was signed is spelled *** Their team likes to have the name on the PPA exactly match the name on title, so we were reaching out on behalf of the system owner (IGS) to make that correction or provide documentation to prove that the title contains a misspellingWe apologize if asking for an amendment at this point raised a red flag for the customer, as that was not our intent at all. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

We are in receipt of the above-referenced complaint filed by *** * *** The installation of the solar system for this customer commenced on April 7, and was completed on April 8, 2016. Several months later, the customer contacted us reporting a roof leak. On September 1, 2016,
a Trinity Solar technician was on site and met with the customer’s roofer. Initially, both the customer and roofer believed the leak was due to the solar system. However, upon further examination, removal of some of the solar panels and testing the water tightness of the system installation by heavily spraying the area beneath the solar with a hose, it was determined and agreed upon by all parties that the leak was not due to the solar system. The source of the leak was shingle seams that had not been staggered enough and nails beneath the shingles that were partially popped up in the plywood. Our technician advised the customer that Trinity Solar will remove the panels on the small roof where the leak exists so that the roofer can replace that area of the roof. Our standard cost for system removal is around $750, but varies depending on the system size. In this case, we will extend that service free of charge to the customer with the agreement that the customer signs a waiver releasing Trinity Solar of responsibility for any roof issues or leaks, currently existing, both known and unknownAny remaining period of the roof penetration warranty shall remain in place for rook leaks and damages actually caused by the installation of the solar systemWe will be reaching out to the customer to advise them of our intentions to waive the system removal fee. We believe this solution will be acceptable to the customer as it meets their desired settlement statement and we will work with them to coordinate the removal so they can commence with replacing the flawed area of their roof. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint: ***
The process took much longer then it should haveThere was a total lack of commication with meThe delay cost me higher electric billsI know other people that used this company for solar after me and where turned on before meI upset because of delays, lack to respond to meI'm happy the system is now runningHow will the future look, will there be delays if the system has an issue? I want money for the electric bills months.
Regards,
*** ***

May 13, 2016Ms* *** ***Service RepresentativeRevdex.com RE: Complaint ID #: ***Dear *** ***Our office is in receipt of the above-referenced complaint filed by *** *** We understand the customer’s frustration and have been working with *** *** and *** ***
*** the PPA provider and system owner of the solar system installed on the ***s home.We were able to successfully escalate *** ***’s case directly to the president of *** *** *** and they have been able to work with their funds to expedite *** ***’s processingWe are now able to request Permission to Operate from the utility companyWe submitted our application immediately upon receiving word from *** *** that we were cleared to do soWe will continue to follow up as appropriate, but we expect to get approval from the utility company shortly.Our customer care team has stayed in touch with *** *** throughout this process, and our latest conversations have indicated that *** *** is satisfiedWe look forward to getting Permission to Operate so the system can be up and running and saving them money for years to come!Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

October 19, 2016Service RepresentativeRevdex.comRE: Complaint ID #: ***We are in receipt of the above-referenced complaint filed by *** *** *** assertion that the appropriate options to purchase the system or prepay the agreement were not disclosed is not accurateThe Agreement, which *** *** signs clearly states in Part II, Section (a) (i) that “You have the option to purchase the System at the following times during the Initial Term: Upon the fifth (5th) anniversary of the In-Service Date…” In the next section, Section (a) that “At any time during the Initial Term, you can prepay this agreement in full.” It is clear that *** *** can only purchase the system after five years, but he can prepay the rest of his monthly payments in accordance with Section at any timeIn addition to this information being available within the body of the agreement, it is called out in Part I where some main points of the agreement are summarized up front and right by the signature blockPart I states that “The only way to end the Agreement early is if you sell your home or if you purchase the System as described in Part II, Section of the Agreement.” In addition to signing this agreement, *** *** had to complete a verbal validation call with Clean Power Finance (CPF), the System Owner and Agreement provider, where he had to verbally indicate his understanding of the terms of the agreement. Regarding the issue of snow removal, Trinity Solar has no obligation to provide maintenance on the system after installationThe Solar Provider has an obligation listed in Part II, Section (b) to “maintain the System in good operation condition at our cost and expense,” but Trinity is the installer, not the Solar Provider. Finally, regarding the fact that *** *** has stopped making his monthly solar payment as per his Solar Power Agreement and would like to have a late fee waived is not a matter for Trinity Solar to addressAs per Part II, Section (b) (ii) of the Solar Power Agreement, “if you fail to make any payment when due, we will impose a late fee of $(or such lower amount as required by law) on any payment we do not receive in full within five (5) days after the due date;” That is a part of the agreement between *** *** and Clean Power Finance through Kilowatt Systems, LLC and does not pertain to Trinity Solar. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

July 18, 2016Ms*** ***Service RepresentativeRevdex.com RE: Complaint ID #* ***Dear *** ***We are in receipt of the above-referenced complaint filed by *** ***Since the submission of the complaint, this installation has been granted Permission to Operate by
*** so the customer should now be satisfied with a fully operational solar electric system producing electric savings for years to come.That being said, due to the timeframe for the customer to receive Permission to Operate, Trinity Solar will be sending *** *** a check in the disputed amount of $to reimburse *** *** for her most recent payment that was made either right before or around the time her system received Permission to Operate. Please feel free to contact our office with any additional questions and please confirm in writing that this response is sufficient to close the Revdex.com’s investigation of this Complaint

Complaint:
I am rejecting this response because:
By law I have the right to choose who does the work on my homeI am being forced by *** to either accept a check for the amount they feel is good with no mention of covering additional damage if found or having to use of their contractors who all have poor reviews / ratings from what I have foundAnd Trinity is insisting that their construction crew is the only they are willing to have do the workNo one has formally said that either the indurance or Trinity will cover loss use of propery while repairs ate performedNo one has said they will cover lost wages due to the fact I will have to take a week off of work while repairs are being made. I contracted with Trinity not RSIIf they decided to sub contract the work out it is their problem, not mineThey are who I signed the contract with they need take responsibility for the damage
Regards,
Jeffrey L***