Expedia Canada

No Customer Service whatsoever! Customer Service phone number that just sends you around and around and then hangs up on you. I know Covid-19 has made things extremely difficult and I know they're busy but they need to attend to their customers. They ask you to be patient and not to call until it's closer to your travel time, then when you do call, they have changed the rules. They send emails offering the choice of a credit or to continue with your booking - in spite of the worldwide travel advisories - no mention of a refund which is what we are entitled to. I will NEVER EVER use Expedia again.

In January, prior to the Coronavirus outbreak, I booked a round trip flight to San Francisco via Expedia. Last week when the situation became a global epidemic and the Government of Canada advised All Canadians NOT TO TRAVEL UNLESS NECESSARY, I began trying to contact Expedia to get my tickets refunded.

Expedia's site told me to go to ***, the flight provider: they told me to go to the booking company, hence, back to Expedia. I have attempted to call Expedia SEVERAL times and each time I have been HUNG UP ON. I tried emailing: no response. I tried live chatting - it said all agents were busy and then after a very short time it would disconnect me. I tried ***: they told me to call because they had "limited access".

As far as I am concerned, the buck stops with the booking company who took my money for these tickets: Expedia. This is a global health crisis, and I am being told not to travel, and quite frankly, I've heard that some people are getting vouchers or credits valid until December 31 2020; that is NOT ACCEPTABLE in my mind. Nobody, especially not an airline or booking company, can say with any authority whether or not this situation will have calmed down by then.

No Good

Never answer calls

Do not Resolve Issues

Tell you to Call Airlines to Cancel and Airline says you bought through expedia they can only

Expedia walks aways from responsibility

I booked flights and hotels through Expedia to go to Bali with my wife. Due to the coronavirus and the government of Canada warning travelers not to go on any trips, we have been trying to cancel for 7 days even though my flight has already left. *** airlines would not cancel my flight without speaking to Expedia first. Trying to contact Expedia is impossible. You wait on hold for hours each day, just for the line to hang up on you. When I do get through to somebody they do not seem to know how to handle the situation. I have done everything on my end to try and cancel my trip and get my money back even before the trip was due to start. I have proof emails from the hotels in Bali approving a full refund to me and Expedia still wont give me my money!!! I tried to cancel my flights through both *** Airlines and Expedia days before my travel and I could not get through to anyone for 4 DAYS!!! Now Expedia tells me that they will not refund me on flights or hotels unless they talk to the hotels and airline, while I am waiting on hold on the other line. Even though I have proof in writing from hotels to refund me, they will not accept that. It seems like they are taking advantage of people in a crisis situation!!! I just want my money back or a full credit on my account so that my wife and I can travel at a later date. The way things have been going with Expedia and their lack of being able to resolve any customer issues, I may have to get my lawyer and the media involved. Expedia has told me countless times that they would call me back in the line drops. This is NOT true!!!! Would it not just be easier for Expedia agents to attend to someone until the problem gets resolved? Rather than telling a person they can do nothing at this time and make them call back OVER AND OVER AGAIN?????!!!!! I understand how busy they must be but this is not how you handle your customers. Without your customers you have no business ***!! If you treat them well they will book with you in the future. SIMPLE!!!

Bad experience, worst customer service ever.
They never take the phone, never answer your questions. They are very unprofessional.

Expedia has terrible customer service! I was booked for an all inclusive to Jamaica on February 28th. The first flight was cancelled the evening before we were supposed to leave. I called expedia and they told me that we needed to speak directly to the airline. I contacted the airline and they informed me that there were no other flights that could get us to Toronto in time for our connecting flight the following day. The next available flight was 3 days later. They refunded our flight but said that it was not an all inclusive by them and that we would have to call expedia. I called expedia for a second time, 3rd , 4th and 5th time. The second time I was told that it should not be a problem cancelling the all inclusive resort and rescheduling it for 3 days later. Worst case scenario we would have to pay a 1 night penalty at the resort but he was "positive" that this would not happen. The following day I called expedia again only to be told that the resort would charge us the full fee because there were no rooms available in the category that we reserved (premier, which is a basic room). The only way that we could change our dates was if we upgraded 2 levels and paid for an ocean view room at $1753.00 more. I went back and forth with Expedia for 6 hours on that day speaking to supervisors etc. I finally contacted the resort myself because it showed availability online. I was told that there were rooms available and that they were limited. The reservation desk at the resort told me to call expedia and have them send an email directly to her as soon as possible. I called Expedia, waited for 25 minutes on hold again! I was then fast tracked to a manager because I had called them 6 times within 24 hours. I gave him the directions that were given to me by the resort reservations desk. They still tried to tell me that there were no rooms available but that they would call the reservation desk. I firmly told them that I don't care if they want to call but they need to send the email immediately. He put me on hold, sent the email and called them. Before he could get back to me because I was on hold while he was speaking to them I got a confirmation from the reservation desk at the resort confirming the change in dates at no extra charge. He then came back on the phone to tell me the good news!***. I did all the work, racked up long distance phone bills to Jamaica and he felt that they did me a favor. Once I had the confirmation for the resort I booked directly with the airline for our flights. To add insult to injury we also booked a shuttle from the airport to our resort and return through expedia. We could not change the date because it was too late but expedia did refund it($62.33 canadian). They "could not" rebook the shuttle for the correct date so we had to do it upon arrival costing us $70 usd. Once again we were out of pocket. They take no responsibilty. If there is a problem you are on your own to figure it out and the prices that they charge are the same or more expensive than the airlines and resorts!

Expedia - seems like a good service and a cheaper alternative - BUT *** if something goes wrong they are NOT there for you. We booked flights through Expedia, our travel partners booked direct with *** - we all had to cancel due to Coronvirus - they were able to cancel immediatly with *** with refund - took us - many, many hours and lots ot time online to get nowhere with Expedia - *** - NOT worth any discount. Their customer service is TERRIBLE. Tried various ways to connect with them - nothing worked. *** - not worth the hassle is you have to cancel.

I faced difficulty in finalizing booking at ***.com. I called the customer services many times and escalated. However, I did not receive a satisfactory response yet. I figured out the issue myself, and it appears that expedia for some reason block my email address (***@hotmail.com) becasue when I changed this address, I could make bookings normally. Then, I contacted *** to understand why they block my email address and try fixing this issue but with no satisfactory response. Last case number I opened with *** is case E-XXXXXXXX.

I am having really bad experience with Expedia . I think having their call centre out of North America made everything harder for customers because they don't understand well and have no emphathy . They talk like somebody thought them what to say. Anyway my issue was I booked a package through Expedia from Toronto to Cancun by *** . On the booking it shows "According to most updated info 1st checked baggage is free however when I got my e ticket it shows there is a charge for checked baggage . I was told I should check with the airlines but the sticker I gor od clearly indicates to call Expedia if I have questions about luggage etc . When I talked to them
One rep said *** didn't inform
Expedia for the changes but on the other hand supervisor I talked to indicate it is *** charging the fee . Isn't it Expedia's job to inform since they are the one who put all package information to their side and they are the one who sells the package ? I have. Picture of confirmation saying exactly it is free not sure what Expedia really rejects

I would like to file a complaint against Zack N. he made me wait 3 hours for absolutely nothing was always putting the call on hold and was extremely unprofessional with me basically a waste of time speaking with this supervisor she could not assist me properly therefore I feel like I was completely mistreated by the company and by the person in question which is totally unacceptable I would never travel with Expedia again

Very bad after sale service I have called three times to ask for the same question, and each time they told me they will email me in business days about the result It never happened! [redacted]

After the Expedia agent called (~2 weeks prior to my flight) and changed my outbound flight due to inability to make the connecting flight, they provided me with wrong arrival date in email, and I booked hotel and connecting flight that was a day late based on their information.

I almost missed my outbound flight because they didn't cancel the original flight and I was on the phone with customer service for hours and barely made it. And when I got to LAX, to find my connecting flight was was canceled and rescheduled for the next morning, this is not their fault but just to add to the magnitude of this chaos. Expedia apologized and informed me to call back after the trip for reparation.

Got home from vacation. Was on the phone for hours, literary 2 hours of wait time each time. Long series of back and forths to re-explain the situation, although they finally re-admitted to the mistake, they refused to refund my hotel and the missed flight because they were booked on points with their sister company ***. Spent over 20 hours on the phone with people who are genuinely unhelpful and with limited English skills. I suspect their strategy is to frustrate you enough to not call in follow-up.

I booked a trip to Vietnam for March 2020 on May 2019. I'm july, I received a notice that my departure trip was cancelled. I called *** airlines, and they advised they had changed the 1st leg of my departure trip, but Expedia had failed to follow through on the updated booking so the system had auto-cancelled it. I called Expedia, and while initially the refused to claim responsibility they eventually did admit fault and rebooked the trip. They said they would put $50 in my Expedia account for my time and trouble but they never did, and I didn't bother to follow up.

BUT
the major issue can in October when I realized (when on a trip to Bali, booked through Expedia) that I'd not put my middle name on the booking, but it's on my passport. I paid the $100 rebooking fee and was on my way and when I returned I called *** airlines to change my booking to Vietnam 6 months down the road so as not to have any issues on that flight. They explained the $100 fee and that I'd have to go through Expedia as they 'owned' the ticket. Expedia advises I had to cancel ($200) and rebook ($400 more than original price) in order to proceed. After approx 20 hours on hold and 10 days later my trip could be rebooked at no cost but at different flight times meaning a longer duration even though my trip was still in place. Despite *** airlines telling me on 4 occasions that the change was simple and possible, Expedia refused. ***. The issue isn't even resolved yet.
***. They are a travel agency but they are NOT your advocate. Their "discounts" can be had by searching via Expedia and booking direct with an airline or through a reputable local travel agency (who generally don't charge customers for their services). Their rewards program is a joke.

Booking flights with hiding disclosure on additional costs, lacks transparency and listing an airline that is not operating the flight.

. They charge above and beyond what the hotel will charge. We had to rebook out trip due to Huricane Dorian by a few days. The hotel was out of the room we were booked. Expedia quoted us a higher priced room at $100 per night more.We accepted due to not wanting to cancel a long planned and well needed vacation.

Upon landing we spoke to the hotel to see if they could provide any compensation for such a drastic markup only to find out the hotel charged a fraction of the increase for the upgraded room. (35CDN - not 100 CDN per night.)

Expedia essentially has charged a 300% markup on what the hotel would charge and continues to blame the Hotel for any discrepancies, and refuses to provide a refund to the difference citing the hotel again.

We had really bad experience with Expedia!
Had to cancel our return flights from Vancouver to Maui and back.
They say expedia does not charge for cancellation.

We had almost 11000CAD in airlines credits I wanted to use towards new flight.
So I called Expedia to book new flight and use my credits.
wanted to book exact flight, they said I have to pay almost 500CAD in rebooking fees plus price difference. So total came to 800CAD That I had to pay to re-book my flights!
Ridiculos! Oh Yea, and Insurance we purchased through Expedia does not cover this as its sold by 3rd party through Expedia website. So I lost all my money. No any return at all.

On July the 8 I booked a hotel for 3 days dated August 23-24-25 2019. After entering all information required I received a confirmation. The e-mail confirmation stated a reservation for July the 8 instead of the 3 days in August. I phone Expedia right away and explain the the wrong booking and was told the July 8 would be cancel so I could book for August.
On August 15 2019 I receive my credit card bill and on the bill was charges for July the 8 at the amount of $ 110.21. I phone Expedia to fin out why this was not corrected on July the 8 and was inform they would look into it. They e-mail back saying it was too long ago to reverse the charges. On August 20, 2019 I called back to get explanations on the matter and they said they could not find proof of the cancellation. Firs the booking was all wrong then they could not find the cancellation to correct this. I am asking for these charges to be reversed as I do not agree to pay for a booking I did not make.

On September 3, 2018, I purchased a plane ticket on Expedia (Itinerary # XXXXXXXXXXXXX, Confirmation Code: *** departure date: April 26, 2019) for the flight *** from Recife (REC) to Sao Paolo (GRU) at the total cost of C$97.69. However on April 22, 2019, while I was in Brazil, I got an email from ***@service.expedia.ca saying *** had made changes to my flight and that it was important that I called Expedia.ca (reference case number S-XXXXXXXXX). I called Expedia who then told me that *** had cancelled my flight. Since I really needed to be in Sao Paolo to catch my return flight to Vancouver, I had little option but to buy a new flight ticket with Expedia. It was the *** (Itinerary # XXXXXXXXXXXXX, Confirmation Code: ***, departure date: April 26, 2019) from Recife (REC) to Sao Paulo (GRU). The total cost of my new flight was C$367.21. I was travelling with my two friends *** and *** during my entire Brazil trip. On May 11, 2019 @8:23 am PST, *** talked to Expedia CSR *** who told him that Expedia Canada would follow up with *** regarding the cancelled flight and return his call within 24 hours. Since *** didn't hear anything back, he then filed a complaint with Revdex.com. As a courtesy, Expedia gave *** a refund of C$ 367.21 under his itinerary # XXXXXXXXXXXXX. I hereby request that Expedia give me the same refund for my Itinerary # 7429099309958 (i.e. C$367.21). ***, *** and I travelled as a group and all three of us suffered the same inconvenience due to ***'s cancelled flight and had to pay the same extra cost to book the new flight. Thank you very much in anticipation. From *** (cell #

I had booked a vacation with Expedia in April 2018 to New Orleans in November 2018. Unfortunately, my mother in law broke her hip which required that my wife and I cancel our plans. I contacted Expedia on or about October 24 and then again on November 7, 2018 and worked with *** and *** who provided some assistance in revising our plans.
As our intention had been to travel to the US, we elected not to make a claim for our air travel against our insurance, and instead, worked with Expedia to obtain a credit with *** Airlines (*** refers). I was told at this time that my wife and I had a year to re-book. The documentation we received from *** Airlines is silent on this point.
On May 26, 2019 I contacted *** Airlines to re-book and was referred to Expedia. Unfortunately, staff with Expedia could not assist until May 27, 2019 at which time I was advised that our existing credit with *** Airlines had expired on April 30, 2019. I asked to escalate this matter and was told by your staff member my only recourse was to complete the online survey that would follow. I did complete the survey and asked to be contacted about my concern and to date - Expedia has not called!
Sir, at no time was I advised, nor did I receive written instructions that this credit would not be honoured.
Request:
I am sorry to trouble you with this matter; however, Expedia does not appear to have an identified contact to deal with customer concerns.
I would like confirmation of receipt of my concern and my credit restored so we can re-book and please don't refer me to *** Airlines as my last contact with them was that this was a n Expedia issue.

Spending more than 5 hours on three different days, Expedia.ca refused to credit my credit card. They said I agreed to the charge. Sadly, I was unable to understand the person talking to me, if I could understand what they were saying, I would not have made my purchase. I will not be using Expedia.ca in the future. My experience was very bad ..... people said they would call back and did not call back.