Expedia Canada Reviews (98)
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I bought return tickets for me and my wife to Mumbai from Vancouver on *** Airways. The travel dates were April 26 to May 9, 2019. The ticket price was CAD $3163.10. Unfortunately *** Airways suspended all their domestic and international flights from April 17, 2019. Expedia.ca (Expedia Canada Corp) did not help me with any kind of rescheduling or providing tickets with other airlines, on the contrary I had to buy very expensive tickets to India in April on short notice, with another airlines. Same while coming back to Vancouver in May.
When I requested a refund for my unused tickets on *** Airways, Expedia asked me to go to *** airways for the refund, which I did. The reply I got from *** Airways was, "We have updated necessary remarks for your agent (which was Expedia.ca) to honor a full refund. We request you to kindly get in touch with your travel portal team or travel agent for a refund".
I again contacted Expedia.CA, and this time they denied again the refund, and were *** to ask me to go to my credit card, bank and ask for my refund. I mean which bank on earth would pay for my unused ticket, bought on some unprofessional travel ticketing site. Today it is June 22 and I have called expedia.ca numerous times and they have not yet given me any refund.
I have talked to many travel agents here in Vancouver area, who have a physical location in malls and around, all of them have confirmed that, they have given a refund to all their *** Airways passengers, who bought *** Airways tickets.
I have given both Expedia.com and Expedia.ca a good business for last 10 years. This is how they treat their loyal customers. Please, to all air travelers I request you all, to buy flight tickets from an agent who has some sort of physical office where you can talk to someone face to face.
I booked a room on Expedia that was confirmed free cancellation as I wasn't sure the trip would happen so made sure I only booked free cancellation. I cancelled it a week
before and on booking sites if you booked a non cancellation hotel you wouldn't get an option to cancel but rather would have to call Expedia. I clicked on cancel my reservation and received a cancellation confirmed email. Great so I thought but then the 500 charge never went back on my credit card so I called and they said I booked a non cancellation booking. This is a *** as if I had I would not have been able to cancel through the booking it would have made me call them to cancel. They tried calling the hotel but hotel won't answer. So the hotel got my money and double booked someone else in my nights. *** Expedia *** advertised this as a free cancellation booking and then wiped their hands of it.
I want my money back as this booking was cancelled with my free cancellation booking
July 5, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number XXXXXXX) regarding a full refund request for her hotel reservation.
Our records indicate that on May 18, 2019, the customer, or an authorized user of the Expedia account, self-booked a refundable "Pay Later" (payment collected directly by the vendor) hotel reservation using Expedia's website, under itinerary XXXXXXXXXXXXX. The hotel stay was to be at *** BC, Canada, for a check-in June 17, 2019 and a check-out on June 20, 2019. The Cancellation and change policy provided to and accepted by Ms. at the time of booking stated:
Free cancellation! Deposits are fully refundable if canceled before 6:00 PM local hotel time, June 3, 2019. Room cancellations made after 6:00 PM local hotel time, June 3, 2019, will not be refunded the deposit amount. Room cancellations made after check-in will be charged for the reminder of the room reservation, and the deposit amount for the room will not be refunded.
On June 10, 2019, Ms. cancelled her reservation online, accepting the hotel's cancelation penalty fee of C$500.25. Additionally, the email cancellation confirmation sent on the same day advised of the cancellation fee of C$500.25.
We can confirm that on June 18, 2019, Ms. contacted Expedia requesting a refund of the cancelled reservation. We verified the cancellation process and advised Ms. that to receive the free cancellation she had to cancel before 6:00 PM on June 3, 2019, per the terms of her booking.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. In addition, at the time of booking Ms. agreed to Expedia's Terms of Use, which expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
While we regret Ms. experience was not as we would have hoped, based on the information provided above we are unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
On Feb XX XXXX I purchased 4 one way tickets from Expedia via *** departing on July XX XXXX. My email from Expedia says that my seats are confirmed. However last week when I logged into *** website to check my seat assignments I discovered that I only had a confirmed flight from Reykjavik to Vancouver, and the connecting flight from Copenhagen to Reykjavik had not been booked by Expedia. I have now spent considerable time on the phone with Expedia on the phone during which they have tried to convince me to take a refund or rebook at a later date on a considerably less desirable itinerary. We are now waitlisted for the flight from Copenhagen to Reykjavik and Expedia says there are no seats available. However when I go onto the *** website it will allow me to book 4 seats on that flight. The price has gone up considerably since the time I purchased my flights in February; I think the issue is that Expedia doesn't want to take ownership for their error and cover the additional cost associated with confirming our flight.
Expedia should get us the confirmed seats on the flight that they sold us at their expense regardless of what that may be.
July 5, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number XXXXXXX). We understand Ms. is requesting for Expedia to confirm their flight on July 14, 2019.
Our records indicate that on February 12, 2019, Ms., or an authorized user of her Expedia account, self-booked a one-way flight reservation for four travelers using Expedia's mobile site, under XXXXXXXXXXXXX. The flight booking was with *** from Copenhagen, Denmark to Vancouver, BC, Canada departing on July 14, 2019, at 2:00 pm with a connecting city in Reykjavik, Iceland. The total cost was CAD 5,125.28.
Upon further review, we can confirm Ms. called on June 16, 2019 as there was a change on their flight schedule. We confirmed that the airline-initiated schedule change caused a misconnection due to the minimum connection time of 30 minutes. The customer agreed to the new flights offered by *** for June 15, 2019, regrettably, later the airline advised that seats are not available on the requested flight.
Expedia serves a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. *** is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this booking. We hope you understand we must adhere to the policies dictated by the vendor.
On July 2, 2019, we reached out to the vendor again to advocate on the customers' behalf. This time *** were able to confirm the flights requested by the customer and their tickets were re-issued successfully. Travel is now confirmed for July 14, 2019, departing from Copenhagen, Denmark to Vancouver, BC, Canada at 2:00 pm, with a connection in Reykjavik, Iceland.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
I booked a trip and a car through expedia itinerary number XXXXXXXXXXXXX.
I was charged by Expedia, *** and *** for the same flight (x3).
I have tried to resolve this with them and continually get a different agent who advises a response will come within 24 hours. The flight took place March 28. I have filed a complaint with the Ombudsman as my credit card and personal information was compromised.
I require a refund to my credit card for the extra charges that were *** billed to my credit card.
June 5, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number XXXXXXX) regarding a flight reservation. We understand Ms. is requesting a refund for the extra charge by ***.
Our records indicate that on March 19, 2019, Ms., or an authorized user of her Expedia account, self-booked a package reservation using Expedia's website under itinerary XXXXXXXXXXXXX. The package included the following:
A roundtrip flight booking with *** for two passengers
The outbound flight is departing from Toronto, ON to Edmonton, AB on March 28, 2019 at 7:00 am.
The inbound flight is departing from Edmonton, AB to Toronto, ON on April 2, 2019 at 5:00 pm
Total cost is CAD1,437.99
A car reservation with *** car company ***, AB for a pick up on March 28, 2019 and drop off on April 2, 2019.
A Travel Protection Cancellation Plan
Upon review of the customer's complaint, we can confirm that Ms. called Expedia stating the incorrect charge on her credit card by the two airlines. *** is the operating carrier and *** is acting as the mediator on behalf of the operating carrier. Ms. advised that she did not give any authority nor approval for *** to charge her credit card. Expedia reached out to the two airlines but unfortunately, they are not finding the duplicate nor extra charges.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. *** and *** are the merchant of record (the entity that received the funds and the company that charged the credit card) on this booking. We hope you understand we must adhere to the policies dictated by the vendor.
In respect to Ms. claim of the extra charge by ***, she was refunded the amount of CAD1,146.12 back to the original form of payment on May 21, 2019 and agreed to the refund timeline of 10 days.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
(The consumer indicated he/she ACCEPTED the response from the business.)
This took almost 2 months and hours of my time to resolve. I was bounced to around to different departments and on hold for hours only to be subsequently hung up on and having to start all over again. *** Finally someone did not talk over me and looked over the documentation and understood what I was talking about. I unfortunately had to file a complaint to the Revdex.com as well as the *** and ***. Full refund received but with a heck of a lot of time and effort.
reserved hotel room at *** hotel for 2 nights. in Vancouver ,BC, on Mar 25 2019. I prepaid the full amt and all was accepted with itin # XXXXXXXXXXXXX being issued. I realised the price was very good but it is what was advertised on their site.There was no further correspondence until April 30 when I received a further email stating room was cancelled, implying that I cancelled it. This was followed by 2nd email stating that my prepaid amt would be refunded after all. I called Expedia and spoke with eventually 4 "managers" and only the last one gave an explanation that they could not honour the contract at that rate. I eventually wrote a complaint to the email provided on their website explaining that all had been agreed to and a confirmation sent out by Expedia on the original date but simply received a generic response that they hope all is well.
I expect no remuneration but I do expect businesses I deal with to own up to and take responsibility for their errors. If this involves honouring an agreed contract then that is what should be done.
May 29, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer concern from Mr. ***, Revdex.com case number XXXXXXX requesting Expedia to live up to their error since his reservation was cancelled and refunded.
Our records indicate, on March 25, 2019, Mr. *** or an authorized user of the Expedia account booked a two night hotel reservation for ***, Vancouver checking in on May 24, 2019 and checking out in May 26, 2019; via XXXXXXXXXXXXX. A confirmation email was emailed on March 25, 2019, it has been opened and reviewed eight times.
Upon receipt of Mr. complaint, we investigated the issues which were brought to our attention. We can confirm on April 24, 2019, Expedia emailed Mr. the following,
"Unfortunately, the booking you made was at an incorrect price that was much lower than the correct rate. You paid $85.68CAD (including taxes and fees) for your booking, whilst the correct rate was $784.24CAD (including taxes and fees). Under our booking terms and conditions, where there is an obvious error in the rates for a hotel, we cannot honor the booking at that rate.
If you would like to go ahead with your booking at the correct rate, we will have to charge you the difference of $1698.56CAD (including taxes and fees). Alternatively, we can cancel free of charge for you.
To enable us to provide you with dedicated support, please reply to this email by Monday, 29th April 19 to advise us of how you would like to proceed. We will respond within 48 hours.
If we do not hear from you by the above date, your booking will be cancelled and refunded."
On April 30, 2019, Expedia spoke with the hotel and confirmed they authorized refunding Mr. for the cancelled reservation. Expedia issued a refund for the reservation as advised in the email to Mr. on April 24, 2019. The refund was for 85.68CAD to *** ending ***. Mr. called because he received an email of cancellation. Our representative checked the case history and billing. Mr. was advised Expedia would not be able to get him a reservation at *** for 85.68CAD. The difference in the rate he booked and the correct price is 1698.56CAD. Mr. was offered the option to cancel and be refunded or to pay the difference of the correct rate by April 29, 2019 or the reservation would be cancelled. The reservation was cancelled since we did not receive any response. Mr. stated he did not get an email in which he was able to respond to and does not feel he should have to take on the consequences of the reservation being cancelled. Our representative advised Mr. of the terms and conditions. Mr. advised he will be putting in a feedback. Mr. was advised of a $200.00CAD coupon for hotels but he did not want to accept until he put his feedback in. Our representative noted his account if he asked for the $200.00 coupon after the feedback is submitted please put on his account. From April 30, 2019 through May 28, 2019, there were numerous emails between Mr. and Expedia about the reservation price increasing, the reservation being cancelled and the feedback Mr. submitted online. Expedia responded that we are not able to honor the price of the reservation and referred to the terms and conditions.
After further review of Mr. Expedia account the $200.00 coupon has be placed onto his account. The coupon is valid for a "pay now hotel" or a Pay now hotel and flight reservation" and is valid until June 30, 2020. The coupon is valid for anyone who is booked while being logged into Mr. account.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any cancellation or refund policies. We hope you understand that we must adhere to the policies dictated by the hotel in this case.
Our Terms of Use further provide:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
Itinerary #XXXXXXXXXXXXX
Ticket No: XXXXXXXXXXXXX / XXXXXXXXXXXXX
In March, 2019, *** bought May 12 return tickets from Vancouver to Singapore and Shanghai through Expedia.ca.
***
We called both the *** and Expedia at least two weeks ago to cancel the tickets. The airline said they would definitely give refund if we can provide medical certificate from hospital and the refund can only be done through Expedia where we bought the tickets.
We sent the medical certificate to both the airline and Expedia.
We called Expedia many times and they gave us various inconsistent responses saying either airline did not reply to their e-mail or the airline refuse to give "exemption code" or the airline refuse to approve refund etc.
Just a few days ago, they said their supervisor would call us in 72 hours, which they didn't. And we called on May 9, reached supervised ***, she said she would send email and call the airline ask us to call next day. And the next day which is today May 10, after 3 hours on the phone - most of the time waiting, we went through the representative and supervisor ***, he said the airline refuse to give approval.
Actually, every time we called the airline, they were pretty sure that they would give refund considering our circumstance.
Now it's just two days away from the flight date, ***
***
Can you please help?
We would provide more information if you need, thanks!
We would like to get full refund if the airline is willing to give back the full amount. Partially refund is ok if Expedia have to charge some fee.
May 27, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. *** c/o Mr. (Revdex.com case number XXXXXXX) regarding a refund request. We understand Ms. *** is requesting a refund in the amount of CAD1,465.00.
Our records indicate that on March 3, 2019, *** or an authorized user of her Expedia account, self-booked a non-refundable flight using Expedia's website under itinerary XXXXXXXXXXXXX with the following details:
o Travel is with *** Airlines on the outbound flight from Vancouver, British Columbia, Canada to Singapore, Singapore on May 12, 2019 at 2:30 am with a connecting flight in Pudong, Shanghai, China
o You were to continue on with *** Airlines departing from Singapore, Singapore to Pudong, Shanghai, China, a direct flight on May 19, 2019.
o Travel is with *** Airlines on the inbound flight from Pudong, Shanghai, China to Vancouver, British Columbia, Canada, a direct flight on May 27, 2019 at 1:30 pm
o Total cost is CAD1,465.00
Upon further review, we can confirm Ms. *** flight itinerary is non-refundable and non-transferrable. The customer first called on April 19, 2019, advising Expedia to cancel the flight reservation due to ***.
We reached out to the vendor, and we were advised that we can cancel the flight reservation and process the refund, but the medical certificate is required to be attached. The airline instructed us not to send the certificate through email. Expedia uses a system that is linked to the airline computer system, however there was no option to attach the medical certificate and as such, we were unable to process the cancellation and the refund.
We called the vendor again, who advised Expedia to send the medical certificate through the airline's website. The customer followed the instruction by uploading the documentation and Mr. called the airline asking for a waiver code, but the customer was advised to call Expedia. On May 11, 2019, the flight itinerary was cancelled.
Furthermore, Expedia called the airline once more and we were advised to send the necessary documentation through an email address provided by the airline. Expedia processed the instructions, but unfortunately, as of this time, we have not heard from the airline.
Expedia serves a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. *** airlines is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on these bookings. We hope you understand we must adhere to the policies dictated by the vendor.
Nonetheless, Expedia called the airline once more and advocated on the customer's behalf indicating that we processed all the airline's requirements, but the refund could not be processed until the medical certificate is received by the vendor. The airline advised to process the refund and Expedia can keep the documentation on our end. Fortunately, the refund was processed on May 20, 2019 back to the original form of payment, and it may take six to eight weeks before the refund is fully processed by the airline.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
(Itinerary #
Extremely bad services.
I had called ***, *** and *** for more than 3 hours without any help
Really my experience with you is very bad.
I believe that I deserve someone will call me back to solve my problem.
Sherif R.
I received a refund for a cancellation so they sent money to expired credit card information that I haven't axis to. They need to change my return method.
Product_Or_Service: Hotel
Order_Number: XXXXXXXXXXXXX
Other (requires explanation) Change method of either credit or refund
May 14, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number XXXXXXX) regarding the request to reprocess the refund to a different form of payment.
Our records indicate that on February 12, 2019, Mr., or an authorized user of his Expedia account, self-booked a refundable, pay now hotel reservation using Expedia's website under itinerary XXXXXXXXXXXXX. The reservation was with the ***, situated at *** for a check in on May 1, 2019 and a check out on May 2, 2019. The cost is $85.23.
Upon review of the complaint, Mr. cancelled the hotel reservation using the Mobile App on April 27, 2019 and we can confirm the refund was processed under the credit card details as noted below:
Name on the credit card: ***
Credit card number: Ending in ***
Card Type: ***
Expiration Date: ***
The same credit card was utilized to purchase this itinerary
While we regret Mr. experience was not as we would have hoped, based on the information provided above, Expedia is not able to fulfill the request to reprocess the refund to another form of payment.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
itinerray in question is.
Itin: XXXXXXXXXXXXX - Case ID : (REQ:S#XXXXXXXX)
I had a credit with *** airlines through expedia. I called in multiple times and was given a date by which I had to book by. The employee over the phone have me a date in april. When I rang back within that.time I was told that the credit had expired. The employee at that time acknowdleged I was misled. Was informed a manager would reach out. Waited 2 weeks that never happened. Now when I ring back im told this never happened. All calls are recorded. ***
Please help.
Looking to have my money refunded.
May 3, 2019
Revdex.com
Expedia - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from *** (Revdex.com complaint # XXXXXXX) regarding a flight reservation refund.
Our records show on March 2, 2019, Mr. self-booked a flight reservation. We understand from Mr. complaint, he was incorrectly advised of a date by which he needed to use a flight credit. The customer requests to be refunded since when he attempted to book, he was advised the flight credit had expired.
Upon researching the customer's complaint, we can confirm that on April 29, 2018, Mr. contacted Expedia Canada and it was found that incorrect information was provided to us by the supplier. Because of this Mr. was advised that he may book a new reservation before May 8, 2019, and then he would be refunded $900CAN on that itinerary. Mr. understood and asked for an email to be sent to him with the same information. The email was sent to him April 29, 2019.
Expedia's goal is to provide an exceptional customer experience. We do regret any inconvenience Mr. encountered in resolving this matter.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Customer Correspondence Team
I purchased a last-minute $2,500 flight ticket for my mother through Expedia. As a student, this was a very large purchase, however, I made it because my grandfather passed away and my mom wanted to go to the funeral, and she couldn't afford to pay the ticket herself. A few days after I purchased the flight, after my mom had already taken the flight there, I was charged the $2,500 again. So now, I have two charges of $2,500 on my debit account and I have a negative balance of (-$1000). I called Expedia, who told me to call the airlines and my bank. My bank said that they could create an investigation, however, I would get my money back in 55 business days. The airline said that they didn't make the charge - Expedia did. Every time I call Expedia after this they ask me to call a few hours later because their supervisor system is "under maintenance." They also said that they only see one charge on their system (not 2) and that I should get my money back in 3 days. However, when I do a quick search online, I see that many people have had the exact same problem. These people claimed to have received their money back many weeks later. Right now I have no money to my name, and I don't know when I will have money again. Every time I call Expedia they say they can't do anything, however, they are the agency I gave my debit card information to. I don't know how I can get my money back in a reasonable time and pay my expenses and bills.
Product_Or_Service: Airline Ticket
Order_Number: XXXXXXXXXXXXX Ticket
Account_Number: itinerary #XXXXXXXXX
Other (requires explanation) I know I will eventually get a refund. However, I want the refund ASAP. Not many weeks or 55 business days later. I also want to know if there is any way Expedia can be reprimanded for this. T
May 1, 2019
Revdex.com
***
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number XXXXXXX regarding a refund for a duplicate charge in the amount of $2500.00.
Our records indicate that on April 10, 2019, Ms. or an authorized user of the Expedia account booked a one-way departing on April 11, 2019 from Toronto, ON to Karachi, Pakistan via itinerary XXXXXXXXXXXXX.
Upon review of your complaint, Expedia has been able to verify on April 16, 2019, Ms. called in stating she was charged twice for a flight. Our representative could only see one charge and one authorization code. The information was given to Ms. and she was advised to call her to bank to dispute the charge. Our representative suggested if the bank denied her dispute to call the airline. Later that day Ms. called back regarding an extra charge/double charged. Our representative called the airline and they advised that the payment was through Expedia and that they cannot check charges. Our representative advised Ms. to call back after 2 hours and sent us a billing statement to investigate. On April 21, 2019, Ms. called to follow up on the refund, trying to see if we received a reply email from the airline as yet, but no email has been received. On April 26, 2019, Ms. called to follow her refund case. Our representative called *** and they advised to contact Expedia. Our representative advised Ms. that *** needs to issue the refund. Ms. advise that she has an email from Expedia for the refund. Our representative contacted *** and they stated that they cannot see the email from their end. *** advised Expedia will have to wait and they were asked how long, and they advised they could not provide that information. have not received an email from Expedia. Our representative resent the email to ***.
After further review of this complaint we can confirm Expedia does not show a duplicate charge. Expedia contacted *** in regard to the duplicate/double charge. *** has asked that Ms. contact them at XXX-XXX-XXXX in regard to the possible duplicate/double charge, they would not advise anything to Expedia about the possible charge. Expedia has reviewed the details of the itinerary and based on the rules of *** the last two segments that were not used cannot be refunded. Since the segments were not taken the ticket is a loss of value and cannot be refunded.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
Expedia.ca booked our trip months ago and 4 days before we were to travel the flights were cancelled. Expedia didnt tell us anything. No email - nothing. We drove 3 hours to the airport only to find they would do NOTHing for us after waiting on hold for hours...We had to book flights ourselves which meant a 10 hour wait for a red eye flight and then a 3 hour layover. We missed critical portions of the wedding (we were part of the wedding party). We called Expedia - they did nothing, they offered us a discount on the next purchase but only if we puprchase flight+hotel+car rental. Technically they did not give us the advertised service of ANY kind which was to book airfare. We had to book our own flights.
We were billed for services we did not receive. We would like all fees refunded.
April 12, 2019
Revdex.com
Central Ontario
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia.ca regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.ca is responding to the consumer complaint from *** (Revdex.com complaint #XXXXXXX) regarding a flight reservation.
Upon researching the customer's complaint, we were not provided with a valid Expedia.ca itinerary number. While the email address was provided, it is not linked to an Expedia account which shows a flight itinerary. We ask that Ms. reviews the full itinerary number or email address used to book the itinerary and respond or contact customer support so that the correct line of business may assist.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Expedia Customer Support
On Jan 22 2019, I booked and paid for a hotel through Expedia.caThe Hotel was the Powder Springs Inn in Revelstoke, BC for the night of Feb 10, 2019When we arrived at the destination on the booked date, we checked in and found the room to be unacceptable due to cleanliness and the possibility of bedbugs. We immediately returned to the reception and advised that we would like a refund and that we were going to stay at another hotel.The employee at reception called the owner or manager and confirmed that they would refund, but stated that I would have to request it via Expedia since that was how I paid.I emailed Expedia that evening and explained the situation and requested the refund.Since that time, I have not received the refund and each time I contact Expedia, they always reply stating that the hotel is not responding to their requests for information.I have insisted that it has been over 1 month now and that my refund should not be denied just because the hotel is ignoring their attempts to make contact.The response I receive from Expedia is always "Kindly be informed that we did not get any reply from the Vendor yet. We will provide with the feedback as soon as possible."
Product_Or_Service: Travel Service
Account_Number: XXXXXXXXXXXXX
Other (requires explanation) Ideally, I would like my refund and for Expedia to have a better process for dealing with vendors that simply ignore their requests for information regarding refunds or complaints.
March 31, 2019
Revdex.com
***
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from *** (Revdex.com case number XXXXXXX) regarding a refund request.
Our records reflect on January 22, 2019 the customer accessed Expedia.com and self-booked itinerary #XXXXXXXXXXXXX for a stay at *** Hotel, Revelstoke, British Colombia, Canada to check in February 10, 2019 and checking out February 11, 2019. Per Mr.' complaint, he is requesting a refund as he found the hotel room to have issues with cleanliness at check in and did not stay.
The terms of this booking, as accepted by the customer at the time the reservation was finalized, states:
Cancellation and change policy
Cancellations or changes made after 6:00 PM local hotel time, February 8, 2019 are subject to a hotel fee equal to 1 night(s) plus taxes and fees.
If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value.
We are sorry to learn about the customer's experience with *** Hotel. Expedia serves as a third-party booking intermediary for hotel providers and does not own or operate any travel related services. As such, we must abide by the terms and conditions, and the decisions of the vendors.
If one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate action. We encourage customers to contact us from the hotel, if the accommodations are not satisfactory, upon arrival. This enables us to attempt to find a resolution at that time. As Expedia was not contacted during travel, we were unable to assist Mr. with alternate accommodations when he encountered issues. While he did send an email that he was not staying at the hotel, had he called Expedia customer service when he decided not to stay, Expedia would have spoken to the hotel at that time, cancelled the reservation, and assisted in relocating the customer.
In attempting to contact the hotel after the fact, Expedia has tried both by phone and email several times, and have been unable to obtain approval from the vendor to refund the customer's funds. By refusing to authorize the refund, the vendor is indicating their intent to retain the customer's payment.
Although the *** Hotel is refusing to provide a refund to the customer, as a one-time courtesy, Expedia has processed a refund on March 31, 2019 in the amount of $109.26 back to the customer's original form of payment. The time it takes for the credit to be available in his account depends upon how quickly his bank processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Tier 3 Corporate Correspondence
I received an email today advising that my refund has been processed.
I have made eight (8) hotel room reservation for 4 families for our San Francisco trip in April 2019 through Expedia.ca on Feb 10, 2019. When we booked the reservation, Expedia website indicated that it was free cancellation and no pre-payment until when we stay in the hotel. After we confirmed all the bookings, we realized the terms and conditions were changed on our booking documents from Expedia. They have pre-charged us for all the room reservation and no refund for cancellation. When I initially contact Expedia, they said it was up to the Hotel to determine the cancellation fee, but when I contacted the hotel, hotel said Expedia is the one charged the pre-payment. Expedia has denied to waive cancellation fee and return our pre-payment.
We would like Expedia.ca to return the pre-payment for all the booking, and we will pay when we stay. Also, one family is unable to attend the trip and we would like to cancel two bookings including Itinerary # XXXXXXXXXXXXX & Itinerary # XXXXXXXXXXXXX without any cancellation fee.
March 13, 2019
Revdex.com
Expedia - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further action from you.
Expedia is responding to the consumer complaint from *** (Revdex.com complaint #XXXXXXXX) regarding the cancellation period shown on several booked itineraries.
On February 10, 2019, Mr. self-booked eight hotel reservations on our website. We understand from Mr. complaint, he believed these were pay-later reservations and that the reservations were all refundable. Mr. is requesting a refund because he claims our site changed the terms he agreed to when he booked. Mr. is requesting a refund for two of the eight reservations and also a refund for the other six reservations and mentions he wants to pay when he arrives at the hotel for check-in in the month of April 2019.
Upon researching the customer's complaint, we can confirm that during the booking process Mr. agreed to book the rooms and were all booked as non-refundable pay-now bookings. This is captured during the booking session on February 10, 2019. I personally reviewed the booking session and have provided a few screenshots of the information provided during and after the booking was completed. The screenshot that was provided to Expedia seems to be from a different booking path.
Our goal is to provide an exceptional customer experience and we ask that customers are extremely careful when selecting the dates and review the date the reservation is in penalty. We do regret any inconvenience Mr. has encountered in resolving this matter. If the customers have any additional questions they may contact Expedia Customer Support.
Sincerely,
***
Expedia Correspondence Team
X-XXX-XXX-XXXX
Thank you for the update.
Expedia mentioned they have provided screen shot of our booking during and after the booking. They have initially refused our refund request due to our screen shoot providing before the booking were not dated and time stamped which we were not released at the time of taking the screen shot. We also understand that after we have submitted our complaint to your organization, Expedia has changed their website setting specially to the hotel we booked, and some other hotels (not all hotels) as non-refundable.
Further they initially claimed that the non-refundable policy was from the hotel and our document provided from Expedia and the hotel confirmed that fund were collected by Expedia and not the hotel. ***. We would like to see the screen shot Expedia mentioned in their response to see what they have manufactured and if they have day and time stamps on them. Please review and kindly provide.
Thanks
March 22, 2019
Revdex.com
Expedia - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further action from you.
Expedia is once again responding to the consumer complaint from *** (Revdex.com complaint #XXXXXXX) regarding the cancellation period shown on several booked itineraries.
We understand from Mr. complaint, he believed the reservations he booked were pay-later reservations and that they were all refundable. Mr. is requesting a refund because he claims our site changed the terms he agreed to when he booked. Mr. is requesting a refund for two of the eight reservations since he will not be using them. Mr. also wants to be refunded for the other six reservations as he mentions he wants to pay for them when he arrives at the hotel for check-in in the month of April 2019.
We would like to inform the Revdex.com that we have again *** screenshots from some of Mr. sessions on Expedia.ca. We have also sent an email to the customer in case they are being removed by our filter. *** these are replays of Mr. bookings made on our site. During the sessions Mr. also selected the "Print" option provided on the browser which included the Cancellation and Changes section. Because of the overwhelming evidence, Expedia will not provide any refund. We remind Mr. that in the future when booking on any site, that he is extremely careful when selecting the type of reservation and check the cancellation/penalty rule. We have also attached the Terms of Use which all customers must accept before completing a booking on our site. Please read carefully.
SUPPLIER RULES AND RESTRICTIONS
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Expedia Companies, the Expedia Affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutesEU2, or otherwise, and even if the Expedia Companies, the Expedia Affiliates and/or their respective suppliers have been advised of the possibility of such damages.
We do regret any inconvenience Ms. has encountered in resolving this matter. At this time we must ask the Revdex.com to close this case. If Mr. has any additional questions he may contact Expedia Customer Support.
Sincerely,
***
Expedia Correspondence Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Expedia has recently provided us the screen shots of our bookings, but they were the screen shots after the bookings. We have provided screen shot that was shown information before / prior to and during the booking. It indicated that it was free cancellation, and pay when you stay as per the *** screen shot we provided. They have only recently changed it on their website to indicate that it is non-refundable after we raised this concern. Also, *** about the funds were taken by the hotel and not Expedia.
If they have records of our screen shot after the bookings and we attempted to cancel the bookings.
They should have records of the screen shots just before and prior to the bookings that were clearly indicating that the booking were not refundable. However, they have not provided that evidence that was different than what we have provided. It is clearly becasue they are unable to prove that they were not misleading us or any other customers.
Thank you again
March 29, 2018
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-XXXXXX
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer rebuttal from ***. Expedia.ca, Inc. is once again responding to the consumer complaint from Mr. (XXXXXXX) regarding a hotel refund inquiry.
We are once again responding to Mr. claims that our system changed the hotel penalty information. We have provided screenshots which show the customer accepted the non-refundable reservation. We remind the Revdex.com that customer provided a screenshot for a different reservation with the same dates. As you may know Expedia is a third-party intermediary for airlines, car rental companies, and hotels. This means the vendor provides Expedia with the terms of a booking such as being refundable or non-refundable reservation. Expedia does not make these terms.
As previously mentioned, when a customer uses our website the customer accepts the Terms of Use. The customer is responsible for accepting the cancelation policy the hotel provided. In this case the hotel's policy mentions it is non-refundable. In the future we suggest the customer either books a refundable hotel reservation or books over the phone with an agent so he may be provided with the terms of the booking. Because of this Expedia will not provide any refund for any itinerary. The Terms of Use that Mr. and the people booking the itineraries accepted are again provided below.
LIABILITY DISCLAIMER
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us by phone.
Sincerely,
***
Expedia Customer Support
I am unclear how Expedia can cancel my whole itinerary, including my departure flight home when I have not missed my departure flight? I was told the whole itinerary is cancelled once you missed your outgoing flight. I am not sure what to file this under for a desired resolution, as I had to book another round trip flight. Is it a billing adjustment or a refund? Below is an up to date booking of the expense for the departure flight I would have been on on Feb 21.
Product_Or_Service: travel
Other (requires explanation) When I looked online for the price of the outgoing flight that the three travellers would have been on it was $1833.31, I feel as though I should legally be entitled to this amount, as technically I have not missed this flight. I hope to resolve this situation. Thanks in advance
March 5, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: O-XXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us to address the comments and concerns brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint of Ms. *** (Revdex.com case number XXXXXXX), regarding a flight reservation.
Our records indicate that on October 16, 2018, Ms. or an authorized user of the Expedia account, self-booked a roundtrip flight for three travelers using Expedia's website, under itinerary XXXXXXXXXXXXX. Travel was with ***, departing on February 11, 2019, and returning on February 21, 2019, from Halifax, NS, Canada to Fort Myers, FL, USA.
After further review we were able to retrieve the confirmation e-mail sent to Ms. on October 16, 2018. This email confirmed the reservation with departure date of February 11, 2019. We do not show the customer contacted Expedia to raise any concerns with this booking prior to February 11, 2019.
On March 5, 2019, Expedia called Ms. for clarification of her complaint. After speaking with her we understood her trip was cancelled by *** as she did not show for the scheduled departure. Per the airline-imposed rules and restrictions of this booking, missing the scheduled departure will result in the loss of its value. We continued with a call to *** to advocate on the customer's behalf by requesting an exception to their nonrefundable policy. While the assisting airline representative could not provide a waiver, she stated Ms. can submit her request via their website. We submitted this request on the airline's website on Ms. behalf, providing her contact information for *** to directly communicate their response.
Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airlines. Additionally, Expedia's Terms of Use, which were agreed to by Ms. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Affiliates. The Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the information provided above, Expedia is unable to honor Ms. refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the above response from Expedia as accurate, but this has still not been resolved to date.
We booked a car through expedia.ca for our trip to Northern Scotland. The car we booked was an automatic and appeared to have five seats, according to Expedia.ca's website. When we arrived in Scotland, we were informed that no automatic car with five seats was available and we were forced to rent a much more expensive car. When we contacted Expedia.ca about it, we were told that they talked to the business and we "had agreed" to rent the more expensive car. We pushed back, saying that we had been forced to do so so that we were not stranded in a foreign country without a vehicle and that we were in this situation because of incorrect advertising on the expedia.ca website. I have been subsequently told that the person dealing with my case is on vacation and have not been contacted.
Product_Or_Service: Car rental reservation
Order_Number: XXXXXXXXXXXXX
Other (requires explanation) We want to receive the difference between the price we reserved on expedia.ca and the price we had to pay at the dealership because of the miscommunication and incorrect information on expedia.ca's website.
February 25, 2019
Revdex.com
Mid-Western and Central Ohio
Complaint Department
RE: Expedia Case # E-XXXXXXXX
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com ("Revdex.com") allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number XXXXXXX) regarding a car reservation.
Our records indicate that on May 31, 2018, Ms., or an authorized user of the Expedia account, self-booked a "Pay Later" car rental reservation using Expedia.ca, itinerary XXXXXXXXXXXXX. The reservation was with *** for an Economy 4/5 Door Car, *** or similar, for a pick up on June 14, 2018, and drop off on June 21, 2018, in Aberdeen, Scotland. The estimated cost of the booking, including only base price, taxes and fees, was CAD346.90. We understand Ms. incurred charges to upgrade to an alternative vehicle in order to accommodate her party and is requesting a refund of the price difference.
Upon further research we can confirm that Expedia communicated with ***'s branch manager who explained the customer raised her concern with the size of the booked ***. The vendor explained the travelers accepted an alternative vehicle, ***, that could better accommodate their group. The manager stated they spoke to "***" who accepted the upgrade with price difference, as the new car was more expensive compared to the one on the original booking. The manager also stated he provided a discount and added an additional driver for free.
By selecting to self-book a reservation, our customers act as their own travel agent and it is their responsibility to verify the reservation details. During the booking process and right before the reservation is completed the booking details are displayed for confirmation. In addition, at the time of booking the customers agree that they have read and accept the applicable Rules and Restrictions of their booking and the Terms of Use of Expedia's website.
While we regret Ms. experience was not as we would have hoped, and any subsequent inconvenience caused, as the "*** or similar" vehicle type was accepted at the time of booking we are unable to honor her refund request.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
I had booked a hotel in Radium for a very important event through Expedia I had heard from a couple of other people about negative experiences they had recently had with Expedia and thought I would just reconfirm our hotel room
So I called the establishment directly to fine that the Hotel had been closed for months and the golf course had no accommodations at all I had to call the *** in Radium to try and find another room, which thankfully they were able to do
When I tried to contact Expedia about it I got NO Response, Ever
ExpediaCar rental re dec cost of car rental was not as expedia advertised,spoke with Expedia customer support on phoneCancelled reservation,She confirmed that it had been cancelled and I would receive a confirmation email within hours, and My refund would be within weeks
Emailed expedia jan explaining that I had not received any refund or communication from them and asked what I should do next? I received an email stating this could not be handled via email and to call expedia customer support
Called expedia customer support jan Was told reservation had not been cancelled and there was no request for a refundasked to speak to a supervisor
Spoke to supervisor "Geoffrey" in Cairo Egypt
He said he cancelled the reservation and put thru the request for refund of $as I waited on the phone, and I should have confirmation email in hoursAnd a full refund within weeks
Jan 7th I sent another email to expedia explaining that I had spoken to their support people and that I was still awaiting some sort of confirmation of the cancellation
Jan th I received another email,exactly the same as the first,that said this could not be resolved via email and to call their customer supportI am feeling like I'm stuck in a loop and I am still waiting
Jan called customer support again was assured that the full refund was in process and I should receive a confirmation email within hours And my refund within two weeks from jan 5thExpedia rep said I should have my full refund by Jan th
Expedia can be okay at times. But in several instances they have not provided refunds for cancellations (even when the reservation has not specified -NON-REFUNDABLE-). After a recent booking issue with *** car rental in Mexico City (airport), I suspect that expedia does not adequately vet/ ensure the credibility of the travel services they list on the website. We had to cancel our car rental reservation due to an exorbitant deposit that was being requested by *** ($1000 USD/$1300 CAD), in which our booking fee was withheld by *** - but it also seems that expedia did little to advocate for us as customers to the company. I would NEVER book with *** car rental again. *** I doubt I will be using expedia.ca again for our family travel plans in future.
Recently I bought a flight ticket to Munich on expedia.ca.
Itinerary #
XXXXXXXXXXXXX
In the receipt, it says C$794.65 when I pay the bill. But it actually charges me C$807.15 on my credit card (*** 519.99 Euros). Then I got the free cancellation in 10 minutes and I only got C$762.64 back. Please tell me where did my money go (807.15-762.64)? There is no information about that I will be charged in Euros at all when I pay the bill. It is on expedia.ca and everything is marked with Canadian dollars. What a terrible experience. I want my money back.
I want my money back. C$(807.15-762.64)
February 1, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.ca regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attention. Expedia.ca is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
Expedia.ca is responding to the consumer complaint from Mr. ***'s, Revdex.com case number XXXXXXX, requesting a refund.
Our records indicate that on January 17, 2019, Mr. or an authorized user his Expedia.ca account booked a one way flight departing May 1, 2019 from Vancouver, BC, Canada to Munich, Germany via itinerary XXXXXXXXXXXXX.
Upon receipt of this complaint we investigated the issues which were brought to our attention. We can confirm on January 22, 2019, Expedia.ca received an email from Mr. advising he had been charged 804CAD, for the flight his itinerary shows is 794.65CAD. Upon cancelling the booking he received 760.00CAD as a refund. Mr. looking for a refund for the correct amount based on what he's been charged. Expedia.ca responded to the email on January 23, 2019, advising Mr. to contact *** as *** requires that travelers to contact them in regards to all requests for booking that were made with Expedia.ca.
After further review of this matter, Expedia.ca was able to verify via the confirmation email that the flight booking was with *** a low cost airline and can only be changed or cancelled by contacting the airline directly at XXX-XXX-XXXX.
Based on the above, Expedia.ca is not able to honor Mr. request for a refund. Mr. will need to contact *** for further assistance. Please accept our apologies for any inconvenience this may have caused. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Expedia Corporate Department
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all *** has zero responsibility here. They charge me 519.99 Euros and when I cancelled the flight they give me 519.99 Euros full refund. But I am using a Canadian credit card, which causes a lot fee. This means in the end even I got full refund back I still lost 60CAD unexpected.
Now here is all Expedia.ca's ***. In their website the ticket is marked in Canadian dollars which is 794.65CAD. I have receipt as a proof. *** I was charged in Euros which cause a lot of extra fee (currency exchange, international transaction ) on my Canadian credit card. So even I got full refund (again in Euros), my refund is deducted again because of all kinds of currency exchange fee.
I believe Expedia.ca are responsible to inform their customers that they will be charged in Euros and warn about the international transaction fee. Again I have receipt from expedia as proof.
February 13, 2019
Revdex.com
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com XXXXXXX consumer rebuttal from Mr. ***. We regret to hear Mr. did not accept our response.
We are again responding to Mr. request for a refund for the difference in what he was charged and what *** refunded him.
Expedia.ca has reviewed the details of the previous cases and we were also able to retrieve Expedia.ca "Terms of Use". The Terms of Use on Expedia.ca are listed as follows:
"Prices and fees for some low-cost flights originating overseas may be in another currency (e.g. EUR), which we will provide an estimate for in the default currency of this Website or selected preferred currency (if applicable). The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. We are not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees."
Expedia.ca is not able to honor Mr. request for refund. We apologize for any inconveniences that may have been experienced on your behalf.
Thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
***
Corporate Correspondence Team
***
They made a mistake on my booking - booked rooms, got confirmation Later got another confirmation that it is one room Spent hours talking to around reps on the phone who knew nothing plus hours on various holds Finally found someone who was able to pull up my ticket but she had to transfer to a different department who would then call me within hrs They did call (about a week later) and left a message with a reference number Called the number they left spent an hour on hold again just to find out that the person on the other end cannot look up that reference number The only flight they see from me is a flight I took years ago Never deal with expedia again!!