Expedia Canada

After 2.5 hours on the phone with Expedia Customer service my issue is unresolved and I am incredibly frustrated.

I live with Post Traumatic Stress Disorder and have been gifted a healing retreat in Phoenix Arizona, I live in Toronto Canada. For the retreat I must arrive in Phoenix before noon on June 22nd, and depart after 1:00 pm on June 30th.

After searching many sites I found a round trip flight on Expedia which suited the times and my budget. I had to borrow the money for the flight and had the exact amount in my bank account. I filled out all the required fields and tried to pay with my debit mastercard. The flight could not be booked as there was an error. I tried again, multiple times.

After several tries I googled the number and called customer service at 12:38 am. The gentleman I spoke with said it was likely a security issue with the card and to call the bank. I phoned the bank and was informed there was no issue with the card or payment, that they could see authorizations from Expedia being approved but for $0. And advised I try after 4 am. Curious!!

I called Expedia back and was on the phone for more then an hour before the agent told me it was the U.S. number I had called. Two people took my info and looked at my account and no one thought to tell me until an hour later? I was transferred to the Canadian site and spoke with Mohammed. Mohammed told me there was nothing that could be done to help me as I hadn't called the Canadian number originally. I called the number Canadian Google gave me. He then said the price could not be honored because there was an issue with my card. I informed him again, that I had called the bank, the issue was not my card. He then said, the card had declined because the system was updating. Which seems sketchy to me, decline the card and raise the price $150.

I explained to Mohammed that I had tried the purchase many times and that it didn't seem ethical to decline my card and then raise the price $150. I asked to speak with a manager and got supervisor Noah. His tone left a lot to be desired when he couldn't answer my questions. He then offered me a hotel voucher. I don't need a hotel, nor will I in a year and that doesn't help me with the $150 extra dollars ***. He then said, well if you could book right now and you can't book right now.... And trying might put an extra hold on your card. I explained again that there was no hold on my card, I had called the bank. He claimed he didn't say that. When I repeated his exact words back to him he said, "I am sorry you understood that." This is quite a cavalier attitude for someone in customer service.

So now I have lost the flight at the price I could afford, I had only borrowed $579.70, the exact amount of the flight I was purchasing. I do not have $702.78, the new price ***. I originally called customer service at 12:38 am and got off the phone at 2:26 am with an unresolved issue, a bad taste in my mouth for the ethics of Expedia's business practices and rude customer service.

Very terrible company to deal with ... get ready for extra fees!

Very bad after sale service. I have called three times to ask for the same question, and each time they told me they will email me in 3 business days about the result. It never happened! [redacted]

I booked a hotel, The *** at the Grand Dunnes in Myrtle Beach through Expedia.ca

Expedia charged me CAD 1108.42 as per the breakdown below:
Room price: C$1,108.42
4 nights: C$245.23 avg./night
14/03/2018: C$214.42
15/03/2018: C$214.42
16/03/2018: C$276.04
17/03/2018: C$276.04
Taxes: C$127.50

Total: C$1,108.42
Collected by Expedia

when I look at the taxes that the hotel provided me as per their invoice there is only USD 9$ charged. I asked Expedia to clarify what they collecting these taxes for and they said they do not have a breakdown of the taxes charged.

as well the rate the hotel provided an invoice for was lower than the booked rate however Expedia customer service said they do not refund the money. to me this seems like an appropriation or funds and based on the invoice the hotel charged me Expedia is keeping about 231 Cad dollars to itself.

I booked through EXPEDIA.CA but when I called in to manage some details, they told me that I booked through TDEXPEDIA....which I did not. But anyway I called TDEXPEDIA and was on wait for 1 HOUR for them to tell me that they cannot view it and that it is EXPEDIA.CA...

So I called EXPEDIA,CA for the 2nd time and just for them to tell me that it is for sure with TDEXPEDIA. They are of no help. They hardly know english. It doesn't seem like they care at all about the situation...just wanting to get off the phone with you right away.

Even now as I type this review, I'm on hold with TDEXPEDIA and hopefully they can help me ..or probably tell me to call EXPEDIA.CA back.

Horrible website...will not book with them in the future even if they are cheaper...it is not worth it.

I had booked flights with Expedia.ca on 11 Sep 2017 for a roundtrip from Halifax to Miami on 11 - 23 March.
When I logged onto the site to print tickets the other day I noted by initial leg from Halifax to Boston was missing.I called on 7 Mar and spoke to *** for more than 90min (call ref XXXXXXXXXXXX). he stated that Expedia was unable to assist and that I would need to deal with *** Airlines, whose flight was removed from sponsorship by *** (the actual flight operator). I then called *** directly and had to secure the only available flights at a cost of more than $1,400 Canadian. *** informed me that Expedia could indeed fix the booking by changing it to interline and not code share. I then called back Expedia at 2233hrs AST and spoke with ***. I first asked for the phone conversation reference and he refused saying he was not allowed to provide that info (unlike ***). I was on the phone for more than 90 min with no resolution. I asked *** to use the interline option and he said he could not. he inquired with his supervisor twice to see what could be done and in the end could only offer to cancel the *** flight and put me towards an insurance broker. In the end I informed him that I simply wanted to be covered for my losses ($1400), even in Expedia credits if need be. They said they could not do that. In the end I expressed my dissatisfaction in the method they claim to inform of failed bookings. Every email I received from them stated "our reservation is booked and confirmed. There is no need to call us to reconfirm this reservation". The one subject with a different topic on 26 Nov titled "Flight change for ***" was only changing the times of flight by a few minutes. I explained something like this should have been 100% confirmed with the customer, as they have my phone number on reference. In the end they stated they could do nothing for me and I am now out $1,400 CAD. Any assistance you could provide to cover my losses would be appreciated.

Thank You

Changed a flight time at a critical moment for us ... I needed to talk with them to find out if we could get our money back so we could book another flight while such was available. Despite waiting on line an excessive period of time did not get to speak with an Expedia representative. We have used Expedia quite often but now will try out *** Travel.

I have been using Expedia since 2001

I had $250 Coupon on Expedia.com and $200 with Expedia.ca There was no reminder send to me that it is going to expire or no one informed me that if I don't use it within certain time then I will lose it.
I contacted customer service department via *** messenger as well as email and both time No one helped me to get it back.

Recently I use Expedia to book few hotels in Italy and Dubai and I had some issues with couple of hotels which I was hoping would be resolved by Expedia Customer Service but even after complaining no one helped me and at the end I felt like they don't care of my business and also looks like they don't scan merchants/hotels providing on their websites properly.

I called Expedia support when faced with a delayed connecting flight (the airline refused to help because I had booked ticket via Expedia). Spent a good amount of time and money (international roaming) talking to the Expedia support. After a couple of calls, they sent me an e-mail confirmation saying that my connecting flight (and the subsequent international flight) had been rescheduled to the next morning. This was a small town airport that completely shuts down at night. So, I had to spent the night outside the airport - hungry and bitten by mosquitoes, but hopeful of catching my flight in the morning.

In the morning, the airline's boarding agents told me that my name was not on the list of passengers. I called Expedia, and they told me that my connecting flight ticket had already been marked as "used", and the e-mail confirmation that I had received from Expedia was an "agent error". They told me that I'd need to pay up to book a new ticket for the connecting flight (which I did at the airline's counter, after paying $112 -- thankfully, a ticket was available). I recounted my *** experience in their customer survey: Forget about refunding the money I spent on booking a new ticket -- they did not even sent an automated e-mail response.

Never Ever again! Booked flights for a family vacation including kids in school, exams etc. several months ago. After trying to move these flights by 2 days, not hours the Best solution they offered was a refund - to be processed in in 6 to 8 weeks with no further compensation! They're blaming Caribbean Airlines, so just to be safe I'll stick with more reputable airlines going forward. Who an agent booked with isn't my concern Expedia took my money and won't give it back for 6-8 weeks! So we need to find the money for replacement flights at much higher rates, and won't receive the refund for the botched tickets until we're back from the trip. Suggestion to anyone reading this; book with a bricks and mortar travel agent who will stand behind their services.

I travel frequently and often make use of third party booking apps (***, ***, ***) and have found them to be quite useful. My recent experience with a car rental booked with Expedia makes me wary of using that particular service again. I reserved a car for pick up in Dublin and declined the insurance as my travel credit card covers me in such an instance. Upon arrival to the *** pick up desk I was informed by the attendant that Ireland is one of four countries to require a signed copy of the policy with my CC number specifically. I am certain I would have been able to obtain said doc giving advanced warning but was unable to reach my bank due to the time of day in Canada (and it would have been a long and painful process to do standing in arrivals, incurring massive phone charges after a trans-Atlantic flight). The cost to add insurance brought my bill from 70 euros up to 450 euros. This all would have been avoided had Expedia issued a clear notice of this policy to me in advance. Thankfully the very helpful attendant allowed me to disregard my Expedia booking and make a separate "on-the-spot" for which I was charged significantly less. ***.

long story short. Do not buy the Cancellation coverage or the medical coverage provided by Expedia.ca. It has nothing to do with Expedia.ca and Expedia.ca will not do anything to support their customers. I have talked to them for 2 days with more than 4 expedia.ca tele-agents, including the manage. Regardless the $68CAD (CANCELLATION and MEDICAL) insurance coverage I bought along the flight, I still got charged the $200CAD cancellation fee. That's ridiculous! However, they have something good to talk about. All the staffs I have talked to are very nice but the computer system is very lacking communication. If a staff has missed the note you spoke to them, there might be chances that they might think you were lying to them and what you have requested and they have agreed to will not be in the system and they will argue with you at that point.

. After booking my flight long in advance they change my flights completely and after phoning and waiting on the line for hours they said that there was nothing else available

my husband and I booked through expedia.ca for a long awaited trip to vegas. We were told we would receive 50% off our airfare. Well low and behold *** charged us full price for the flights when I contacted expedia I was given the run around needless to say that we will not be booking through them again.

Here is a summary of what happened.

I searched for Hotels and found one whose price appealed to me. I decided to book it. I was informed of the price breakdown on the screen showing a room rate of $53 CAD a night and $4 in taxes. This gave me a total of $692 CAD. I accepted this rate and got a screen confirmation of the transaction. I then used the Print tab to print a receipt for my records. A few minutes later I received an email confirmation that the charge is $893 and not $692. I tried to explain this to the customer services agent at Expedia with no success. This happened on the 12th of November 2017.

Currently trying to book a flight from Windsor to Peru. I input my dates, select a specific flight and input all traveler information correctly. When I get to the part of inputting my credit card it is saying an error has occurred and to try back later. 2+ hours of trying, calling my credit card to make sure it's not on my end I call them and I am advised the flight is likely sold out or no longer available. Okay, but you are STILL advertising it on your website.

Booked a car rental from them for next January. Then within 24 hours I found the same car from the same rental company, everything the same. I filed a price guarantee and they declined it because they said the guarantee does not apply to cars, I went back to the car rental site and they have removed the guarantee from the car rental site. But it still says rhis in their price guarantee page
( Price Guarantee. Expedia.ca's Price Guarantee applies to flight, hotel, vacation package, and car rental bookings made with Expedia.ca either via the Expedia.ca website (including via a mobile device) or by telephone via Expedia.ca's call centre.)
Dirty way of not wanting to honor their policy

Problem:
*** had cancelled the flight 1 day before travel
Solution Attempt #1:
Me: I called Expedia to get a flight resolution sorted
Expedia: 2 options were given to me, get on a flight 2 days later or get a refund
Me: A flight 2 days later is not an appropriate solution to a flight being cancelled
Expedia: Reconfirming I only had 2 options
Me: Agreed to a refund as I was told there was no way I was getting a flight on the same day, before ending the first call I got *** information and immediately called them after getting off the phone with Expedia. It was unacceptable to me that I was now going to have to book a flight one day before it left as the prices were going to be 2x what I had originally paid. This was *** problem to fix - not my financial burden!
Solution Attempt #2:
Me: Called ***, explained to them that my flight was cancelled and I needed a resolution of a same day alternative flight.
***: Immediately looked at an alternative company to rebook a same day flight, found a *** that same day, but then realized that I took the refund from Expedia and they were unable to reschedule my flight. Told me call Expedia back
Solutions Attempt #3 & #4:
Me: Called Expedia back, escalated the call to a Supervisor... explained the situation that had I known I should have called *** first I would not have taken the refund that has now left me with no flight and the financial burden of paying 2x the original flight cost to rebook on my own. I was repeatedly told that this was my problem as I took the refund and there was nothing they could do! Absolutely appalling and disgusting customer service to leave a customer in this situation. I would have never taken the refund had I known there was an alternative option to get the flight rebook and sorted out with *** directly. I was completely misinformed and misguided. I called back a second time in desperation of trying to get this sorted as I did not have an additional $1000 dollars to rebook my flight. Conversation with Expedia resulting in the same customer blaming tactics. Icing on the cake, I was informed that my refund was going to take 8 WEEKS! I will NEVER use Expedia again!