Expedia Inc

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

March 9, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. Our records indicate that on February 8, 2017, the customer self-booked a flight and car reservation, along with travel insurance for both, through the Expedia.com website. Travel was with Delta Airlines. We understand from the complaint the customer is requesting a refund. As Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choice. Each airline has its own specific set of policies and procedures as does each ticket purchased. Delta Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card), not Expedia. In addition, Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for review, including the final payment screen. The travel Insurance as noted in the Plan Coverage tab, Expedia only covers pre-trip cancellation as follows: We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule if you are prevented from taking your Covered Trip due to your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered Trip. The Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip. The customer contacted Expedia on March 5, 2017, via email requesting to change the reservation and/or utilize her insurance. The assisting representative advised the customer of the airline’s terms and condition which the customer agreed to at the time of booking and the terms and conditions regarding the insurance which she had booked. The assisting representative advised the customer that according to the airline’s terms and conditions; the ticket was non-refundable and it is a loss value ticket. Delta Airline’s imposed change fee is $200.00, plus any possible fare difference. As we must abide by the terms and conditions agreed to at the time of booking, Expedia is unable to issue a refund as requested. We thank you for allowing us the opportunity to address the issues which have been brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But  I still was not offered the oceanfront room rate when I immediately called back  and mentioned that it was not an oceanfront room that was sent with the confirmation . I should have been offered the oceanfront room at the original rate that was  posted on Expedia site .three days later that same ad was  still posted therefore I thought that was still being left up dishonestly.
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] [redacted]

September 23, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on July 8, 2016, the customer self-booked a non-refundable hotel reservation through the Expedia.com website. Accommodations were at the [redacted] from August 19, 2016, to August 21, 2016. We understand from the complaint, the customer is requesting a refund. Please note that Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, and we do not set any policies. We hope the customer understands that we must adhere to the policies dictated by the hotel. Upon receipt of the Revdex.com submission, we have verified that at the time of booking, the customer agreed to the hotel’s terms and conditions which also can be found on the face of their itinerary: Cancellation and Change Policy: Refundable • Cancellations or changes made after 6:00 PM local hotel time, Friday, August 5, 2016 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. • Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation On August 19, 2016, the customer contacted Expedia after the hotel check-in time requesting to cancel the reservation. Although the customer was already in full penalty, the assisting representative advised the customer that she would contact the hotel directly on the customer’s behalf. As the hotel was already closed for the evening, the hotel denied any refund. However upon listening to the call recording between the customer and the Expedia agent, there may have been a misunderstanding. On September 23, 2016, Expedia processed a one-time courtesy refund in the amount of $152.21 back to the customer’s original form of payment. The time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refunds. We apologize for any inconvenience that may have occurred due to the delay. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 12, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

January 29, 2017
 
Revdex.com
Expedia – DuPont, WA
Complaint Department
 
Re: Expedia Case [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
 
Travelocity is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.
 
We understand from Ms. [redacted] complaint that she cancelled her flight reservation due to unsafe conditions in Mexico and claims that Delta Airlines approved to waive the cancellation fees.
 
We have been unable to locate an Expedia.com account or itinerary with the information provided. In order to properly research this matter and provide an appropriate response we ask that Ms. [redacted] please provide the Expedia.com itinerary number associated with her reservation or the email address used at the time the reservation was made.
 
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
 
 
 
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because Expedia is the travel agency that I have bought the tickets through. They claim that they have received acknowledgement of the Jet Blue flight being cancelled. If [redacted] is the company holding the money right now, Expedia should be the intermediary broker for return of the money. It is as simple as them showing [redacted] the Jet Blue cancellation. Expedia states the [redacted] flights went off with delay. I'm sure they did, but I was physically incapable of boarding those flights due to the first part being cancelled. Expedia has me calling the airlines, but there is no cross talk, I keep getting sent in circles. The sole purpose of using Expedia is to act as a flight brokerage agent. They are the party responsible for resolving the issue.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 31, 2017
 
Revdex.com
Expedia – DuPont, WA
Complaint Department
 
Re: Expedia Case #: O-
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund of parking fees.
 
Our records indicate that on November 13, 2016, Mr. [redacted] or an authorized user of his account, booked a two night stay online via Expedia.com at the Sheraton Kona Resort & Spa at Keauhou Bay, checking in on November 25, 2016, and checking out on November 27, 2016, via itinerary [redacted].
 
We understand from Mr. [redacted] complaint that he claims that he was not aware that he would be charged ad additional fee of $15.00 for parking. Mr. [redacted] also claims that per his itinerary he was charged a resort fee in the amount of $26.04 which included self- parking.
 
Upon receipt of Mr. [redacted] complaint, we investigated the issues which were brought to our attention. We are pleased to confirm that as a one-time courtesy, Travelocity processed a refund in the amount of $30.00 on January 31, 2017, back to the original form of payment. The time it takes to receive said refund will depend on Mr. [redacted] credit card company or banking institution. We ask that Mr. [redacted], please allow at least two billing cycles.
 
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I reject this reply - if what you are stating IS true, the Expedia website should state,  "Reserve at Four Seasons Hotel and receive 100% off flight", and NOT "Save 100% off flight" which leads to a click-thru that offers hundreds of different hotels.   This is not clear, and it should be, otherwise it's more on the lines of a 'bait and switch'.   The notice doesn't state which hotel, it just says receive 100% off fight with hotel stay.   
I believe this is falsely advertised, and feel that the offer should be honored.

August 3, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a reservation. We understand the customer is claiming they did not authorize a transaction in the amount of $63.26. We have reported this issue to our transaction processing team for review and assistance. A representative will contact the customer with an update and if any information should become available we will contact them with more information. In addition, another avenue or channel to follow would be with their banking institution or credit card company. They deal with these issues and have specific departments set up to assist customers with these matters. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

August 12, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund.  On August 4, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on May 1, 2016, the customer self-booked a flight reservation for [redacted] and [redacted].  Travel is on American Airlines, departing November 25, 2016, from Fresno, California to Phoenix, Arizona; returning on November 27, 2016, from Phoenix, Arizona to Fresno, California. The customer is stating when they booked the flight reservation; the Expedia site advised them the tickets would be refundable. The customer is stating they contacted Expedia to cancel the reservation; however the tickets are nonrefundable.
 
Upon further researching this matter, we can confirm on August 4, 2016, the customer contacted Expedia, wanting to cancel the flight reservation and receive the refund. Expedia advised the customer the tickets are nonrefundable; however the customer would have an airline credit with America Airlines. The customer would be responsible for the change fees of $ 200.00 per person; plus any fare difference.
 
In reviewing the customer’s account, Expedia can confirm that the tickets are nonrefundable. The customer was sent the itinerary confirmation on May 1, 2016, which does advise the customer the tickets are nonrefundable.
 
Expedia can confirm the tickets are active for travel for November 25, 2016. If the customer does not cancel the tickets before the departure date, American Airlines will consider the tickets as a lost value.
 
If the customer needs to cancel the tickets they can contact Expedia at 1-800-397-3342. The airline credit with American Airlines is valid for 1 year from the issue date of May 1, 2016.  No name changes are allowed.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  
 
This gives Expedia the opportunity to provide an appropriate resolution. There is also a box on our site that clearly displays the 24-hour cancellation relates to flights only.
 
We hope the customer understands, Expedia cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

May 25, 2017 Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case: [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on May 18, 2017, booked a five-night stay at the Econo Lodge & Suites from May 21, 2017, through May 26, 2017. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative for $373.75. The terms agreed to at the time of booking were as follows;Cancellations or changes made after 3:00 PM local hotel time, Sunday, May 21, 2017 or no-shows are subject to a hotel fee equal to 1 night(s) plus taxes and fees.We understand from Mr. [redacted]’s complaint that he canceled his reservation “on time” so that he would not be charged. However; he learned that he had been charged the full $339.00 by the Econo Lodge. Mr. [redacted] stated that Expedia canceled his reservation on our end and neglected to inform the Econo Lodge. Mr. [redacted] contacted both Expedia the Econo Lodge and learned that he was charged for one night and the Econo Lodge processed a partial refund of $271.80. On May 22, 2017, Mr. [redacted] contacted our office and requested to cancel his reservation. As the reservation had entered the penalty phase, we contacted the Econo Lodge on the customer’s behalf. We requested that they process a full refund. Regrettably, our request was denied. Mr. [redacted] asserted that canceled the reservation online prior to entering the penalty phase. We informed him that our records show no cancellation was made online. Please note that each of the hotels with which we do business, establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them. If the refund is not issued within the 3-5 business day time frame that the hotel mentioned, we recommend contacting them directly. If Mr. [redacted] is willing to send a copy of the cancellation email that he received, perhaps we can revisit the issue and submit for a refund of the remaining balance. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Marlon J[redacted]Corporate Correspondence Team

August 26, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted]. [redacted] (Revdex.com complaint #[redacted]) regarding an airline ticket refund request. Our records show on October 21, 2015, Ms. [redacted] self-booked an Expedia.com airline reservation via booking number [redacted], with a trip start date of August 05th, 2016. We understand from Ms. [redacted]’s complaint, she was not advised of any schedule changes that occurred on the reservation. Upon arrival at the airport on the trip start date, Ms. [redacted] was informed there had been changes made by the airline to the departing flight. Ms. [redacted] claims she had to purchase new tickets since they still needed to travel the same day. Ms. [redacted] is requesting a refund to cover some of the lost funds due to the unexpected issue We have proceeded to process a full refund of $989.33. This has been documented on the customer’s Expedia account. In the future we do advise that the customer check with the airline or travel agency 48 hours before departure, to check on any schedule changes made by the airline as these are especially common when a reservation is booked 10 months before the travel date. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Ms. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

April 4, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID [redacted]) regarding a hotel reservation. Our records indicate on March 15, 2016, the customer booked a hotel reservation at the [redacted] from April 9, 2016, to April 14, 2016. We understand from the complaint, the customer is requesting a refund for her cancelled reservation. Upon receipt of the Revdex.com submission, we have verified on March 20, 2016, Expedia processed a refund in the amount of $2661.60 back to Ms. [redacted] original form of payment. Expedia strives to provide the highest level of customer service, and we are sorry the customer’s recent experience did not live up to that expectation. We regret we were unable to resolve her issue immediately during her first call, and the service she received was less than satisfactory. Despite the customer’s recent experience, we encourage her to continue to use Expedia for her future travel arrangements, thereby allowing us the opportunity to restore faith in our company. We have provided Ms. [redacted] Expedia account with a $100 Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for her next qualified reservation, and it is valid until March 31, 2017. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

August 10, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On August 2, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on August 5, 2015, the customer self-booked a package reservation for [redacted], [redacted] and [redacted]. Travel was on United Airlines, departing October 8, 2015, from Angeles, California to Detroit, Michigan; returning on October 12, 2015, from Detroit, Michigan to Angeles, California. A hotel stay at The Westin Southfield Detroit, check-in date October 8, 2015, check-out date October 12, 2015. The package includes a car rental in Detroit, Michigan and car rental insurance. The customer is stating that they were advised by Expedia that they would have an airline credit. The customer is stating they contacted Expedia on two occasions; however the customer was not able to rebook the flight credit.
 
Upon further researching this matter, we can confirm on July 6, 2016, the customer contacted Expedia wanting to rebook using the flight credit. The customer advised that they wanted the new dates for July 20, 2016, from Angeles, California to St. Louis, Missouri; returning on July 24, 2016, from St. Louis, Missouri to Angeles, California. While Expedia was searching for the new flights, the customer’s call dropped. Expedia made two attempts to contact the customer; however they were not available. Expedia did leave a voice message.  
 
On July 21, 2016, the customer contacted Expedia wanting to rebook using the flight credit. While Expedia was searching for the new flights, the customer’s call dropped. Expedia could not contact the customer.
 
In reviewing the customer’s account based on United Airlines the tickets are nonrefundable. The flight credit is valid for 1 year from the issue date of August 5, 2015. The customer had to rebook the flight credit before August 5, 2016.
 
United Airlines has considered the tickets as a lost value. We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concern. However, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers. Expedia cannot honor the request for the refund or airline credit.
 
Expedia considers this matter as closed and will no longer address this matter any further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.   
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

April 21, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on September 16, 2016, Mr. [redacted] booked an [redacted] from April 7, 2017, through April 14, 2017. We understand from Mr. [redacted]’s complaint that the day that Mr. [redacted] was scheduled to pick up his car rental, he was informed that [redacted] does not offer unlimited mileage. Mr. [redacted] states that he was not assisted by Expedia and as a result, he paid substantially more for a new booking. He feels that Expedia should cover the difference of what he paid for the new booking.
On April 21, 2017, we contacted [redacted] and were advised that unlimited mileage is offered based on the pick-up location. The pick-up location selected by Mr. [redacted] was Washington Dulles Airport and per Advantage representative that we spoke to; the booking would have qualified for unlimited miles.
On April 8, 2017, Mr. [redacted] contacted our office and we agreed to cancel the car rental. We offered a travel coupon valued at $50.00, which was accepted by Mr. [redacted]. As such we are unable to offer additional compensation for this matter.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team