Expedia Inc

August 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Re: Expedia Case #:  [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request for hotel charges.
 
Our records reflect on April 7, 2016 Mr. [redacted] accessed Expedia.com an self-booked a package reservation for a round trip flight departing Minneapolis, Minnesota on June 15, 2016 for Las Vegas, Nevada, returning June 18, 2016.  The reservation also included a stay at the New York, New York Hotel and Casino for corresponding dates. 
 
The customer is upset that the hotel charged additional fees at the time of his stay that were not include in his reservation. 
 
On our website, the hotel posts the following information which is available to all customer’s before finalizing their booking:
 
Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out. .
Breakfast fee: between USD 10 and USD 15 per person (approximately)
Self-parking fee: USD 10.00 per day
Valet parking fee: USD 18.00 per day (in/out privileges)
Cribs (infant beds) are available for an additional fee
Rollaway bed fee: USD 35 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
 
Property Alerts
You'll be asked to pay the following charges at the hotel:
Resort fee: USD 33.60 per accommodation, per night
The hotel resort fee includes:
Fitness center access
Internet access
Phone calls
Additional inclusions
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing When self-booking a reservation, it is the responsibility of the customer to read all terms and conditions, including additional hotel charges such as parking and resort fees that will be charged at the location.  These types of fees are not part of the negotiated room rates, between Expedia and the hotels, and are noted as charged by the hotels at the time of the stay. 
 
Expedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.  Regrettably, the resort fees, charged by most Las Vegas hotels, and many other hotels around the world, are not refundable.
 
Expedia also publishes our Terms of Use http://www.expedia.com/p/info-other/legal.htm on our website and booking on our site constitutes agreement with the terms.
 
One item under our Terms of Use is a Liability Statement which provides the following:
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Expedia, Inc. expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
 
As the New York New York Hotel did provide the resort fee information on our website, Expedia can offer no refund to the customer. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

April 18, 2017
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting to use the flight credit for the requested flight. On April 10, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on May 30, 2016, the customer self-booked a flight reservation for [redacted] and [redacted]. Travel was on Turkish Airlines, departing July 29, 2016, from New York to Istanbul, Turkey; and returning on August 20, 2016, from Istanbul, Turkey to New York, via itinerary number [redacted]. The customer is stating they contacted Expedia to use the flight credit; however the reservation has not been booked.
 
Upon further researching this matter, we can confirm on April 9, 2017, the customer contacted Expedia to use the flight credit. The customer requested the dates departing on June 24, 2017, from New York to Bologna, Italy; and returning on July 23, 2017, from Bologna, Italy to New York. Expedia advised the customer they would be responsible for the airline imposed change fee of $135.00 per person; plus any fare difference. Expedia advised the customer that the total charge for the exchange would be $489.03. The customer understood and agreed.
 
Expedia processed the exchange for the dates and offered the customer as compensation a $200.00 coupon.
 
In reviewing the account the travel is active for June 24, 2017. The customer can view the flight information directly with Turkish Airlines. The airline confirmation number is: [redacted] with the ticket numbers: [redacted] for [redacted] and [redacted] for [redacted].
 
Expedia can confirm that the customer was only charged $489.03 for the exchange. The coupon is active for a future hotel booking. The customer can view the terms and conditions for the coupon.
 
Since the issue was resolved on April 9, 2017, Expedia is unable to honor the request for compensation or refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

January 31, 2017
 
Revdex.com
Expedia – DuPont, WA
Complaint Department
 
Re: Expedia Case #: O-
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund of parking fees.
 
Our records indicate that on November 13, 2016, Mr. [redacted] or an authorized user of his account, booked a two night stay online via Expedia.com at the Sheraton Kona Resort & Spa at Keauhou Bay, checking in on November 25, 2016, and checking out on November 27, 2016, via itinerary [redacted].
 
We understand from Mr. [redacted] complaint that he claims that he was not aware that he would be charged ad additional fee of $15.00 for parking. Mr. [redacted] also claims that per his itinerary he was charged a resort fee in the amount of $26.04 which included self- parking.
 
Upon receipt of Mr. [redacted] complaint, we investigated the issues which were brought to our attention. We are pleased to confirm that as a one-time courtesy, Travelocity processed a refund in the amount of $30.00 on January 31, 2017, back to the original form of payment. The time it takes to receive said refund will depend on Mr. [redacted] credit card company or banking institution. We ask that Mr. [redacted], please allow at least two billing cycles.
 
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: I provided documentation that I used another hotel like request. Can the hotel provide documentation showing I did stay there? This is Ludacris.Sincerely,[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from Mr./Ms. [redacted] (Revdex.com case number [redacted]) regarding their reservations.
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

August 6, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Ms. [redacted] (Revdex.com case number [redacted]) regarding a package reservation.
Our records indicate that on July 20, 2015, the customer booked a package reservation with the assistance of an Expedia representative, itinerary [redacted]. The package includes flights, hotel accommodations, shared roundtrip airport to hotel transportation and travel insurance for two travelers. We understand Ms. [redacted] is requesting that her Best Price Guarantee (“BPG”) claim is honored.
We have verified that Ms. [redacted] submitted a BPG claim associated with this itinerary within 24 hours of booking. Regrettably, as the screenshot provided in support of the claim did not include all necessary information, the claim did not qualify for the guarantee. Ms. [redacted] states that she filled up her BPG claim with the assistance of an Expedia representative and that it was done as advised.
While we were unable to verify the information provided to Ms. [redacted] in assistance with the submission of her BPG claim, Expedia is willing to honor the claim as an offer of good faith. A refund in the amount of $199.59 (the price of the booked package, not including insurance charges, in the total amount of $2949.61, minus the lower price of $2750.02, provided by the customer) was issued on August 6, 2015, back to the original form of payment. The time it takes a refund to post to Ms. [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
In addition, a $50.00 Expedia travel coupon was added to the customer’s online Expedia account. For the terms and conditions of the coupon, kindly use the link provided below –
http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn50.asp
 
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But  I still was not offered the oceanfront room rate when I immediately called back  and mentioned that it was not an oceanfront room that was sent with the confirmation . I should have been offered the oceanfront room at the original rate that was  posted on Expedia site .three days later that same ad was  still posted therefore I thought that was still being left up dishonestly.
Sincerely, [redacted]

August 12, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Rebuttal Response
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding Best Price Guarantee Travel Coupons.  We understand Mr. [redacted] is stating he was approved for, but did not receive two Expedia $50.00 Travel Coupons. 
 
In our earlier response we requested Mr. [redacted] supply additional information to help us locate his itineraries.  After receiving the requested information from the customer, on August 6,2015 Expedia reviewed the information and determined that we would be meeting the customer’s request.  Two travel coupons in the amount of $50.00 each have been added to Mr. [redacted]’s permanent Expedia account and are immediately available for his use. They may be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. The coupon is valid for one year from the date of issue.
 
On August 12, 2015 we attempted to reach the customer to obtain credit card information so we may process a refund totaling $14.78 for the two price match guarantee claims that were previously approved.  The customer was not available by phone and we do not ask for credit card information by email. 
 
We will reach Mr. [redacted] by phone later today or tomorrow to process this refund, which will close this case as he has requested.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

August 5, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a car reservation. The information provided in the customer’s comment was not linked to an account or itinerary. At this time we are requesting the customer please provide an itinerary number and the email address used to make the reservation. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

August 24, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Ms. [redacted] is requesting a refund. On August 17, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on February 7, 2016, the customer self-booked a package reservation. Travel was on United Airlines, departing on August 3, 2016, from Houston, Texas to Akron, Ohio; returning on August 10, 2016, from Akron, Ohio to Houston, Texas. The package includes a hotel stay at the Value Place Akron, check-in date August 3, 2016, check-out date August 10, 2016. The package includes a car rental with Hertz, pick-up date August 3, 2016, drop-off date August 10, 2016. The package also includes car rental insurance. Itinerary Number: [redacted].  The customer is stating they contacted Expedia needing to make changes to the hotel and car rental.  The customer is stating once they arrived to pick up the car rental, the reservation was canceled. The customer is stating they had to purchase a different car rental with a different company.
 
The customer is stating once they arrived to the hotel, the customer reservation was canceled. The customer is stating they had to book directly with the hotel.
 
Upon further researching this issue, we can confirm on June 18, 2016, the customer contacted Expedia needing to make changes to the trip. The customer needed to change the flight dates due to airlines schedule change.
 
The customer requested to change the dates to July 30, 2016, from Houston, Texas to Akron, Ohio; returning on August 15, 2016, from Akron, Ohio to Houston, Texas with United Airlines. The customer advised Expedia will need to change the hotel and the car rental for the same dates.
 
On July 30, 2016 the customer contacted Expedia advising that we canceled the car rental and hotel reservation without the customer’s authorization. The customer advised they already rebooked the rental car with a different company and booked the hotel reservation directly with the hotel.
 
Expedia contacted the hotel; they did confirm the customer had two reservations; however both reservations were canceled by Expedia. The hotel confirmed the customer booked directly with them.  The other hotel reservation was booked by Expedia on July 19, 2016. Itinerary Number: [redacted].
 
On July 30, 2016, Expedia refunded the customer for the car rental in the amount of $297.13 for itinerary number [redacted] and for the hotel reservation in the amount of $331.36 for itinerary number [redacted].
 
On August 24, 2016, Expedia will process a refund for the hotel reservation in the amount of $249.90 and for the car rental insurance in the amount of $72.00 for itinerary number [redacted].
 
We apologize for any inconvenience this may have caused and would like to assure you that your business is important to us.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.   
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

April 4, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID [redacted]) regarding a hotel reservation. Our records indicate on March 15, 2016, the customer booked a hotel reservation at the [redacted] from April 9, 2016, to April 14, 2016. We understand from the complaint, the customer is requesting a refund for her cancelled reservation. Upon receipt of the Revdex.com submission, we have verified on March 20, 2016, Expedia processed a refund in the amount of $2661.60 back to Ms. [redacted] original form of payment. Expedia strives to provide the highest level of customer service, and we are sorry the customer’s recent experience did not live up to that expectation. We regret we were unable to resolve her issue immediately during her first call, and the service she received was less than satisfactory. Despite the customer’s recent experience, we encourage her to continue to use Expedia for her future travel arrangements, thereby allowing us the opportunity to restore faith in our company. We have provided Ms. [redacted] Expedia account with a $100 Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for her next qualified reservation, and it is valid until March 31, 2017. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

March 9, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. Our records indicate that on February 8, 2017, the customer self-booked a flight and car reservation, along with travel insurance for both, through the Expedia.com website. Travel was with Delta Airlines. We understand from the complaint the customer is requesting a refund. As Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choice. Each airline has its own specific set of policies and procedures as does each ticket purchased. Delta Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card), not Expedia. In addition, Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for review, including the final payment screen. The travel Insurance as noted in the Plan Coverage tab, Expedia only covers pre-trip cancellation as follows: We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule if you are prevented from taking your Covered Trip due to your, an Immediate Family Member's, Traveling Companion's, or Business Partner's Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered Trip. The Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip. The customer contacted Expedia on March 5, 2017, via email requesting to change the reservation and/or utilize her insurance. The assisting representative advised the customer of the airline’s terms and condition which the customer agreed to at the time of booking and the terms and conditions regarding the insurance which she had booked. The assisting representative advised the customer that according to the airline’s terms and conditions; the ticket was non-refundable and it is a loss value ticket. Delta Airline’s imposed change fee is $200.00, plus any possible fare difference. As we must abide by the terms and conditions agreed to at the time of booking, Expedia is unable to issue a refund as requested. We thank you for allowing us the opportunity to address the issues which have been brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

September 5, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting cancellation of a non-refundable hotel itinerary.
 
Our records reflect on August 30, 2016 Mr. [redacted] accessed Expedia.com and self-booked Itinerary # [redacted] for a non-refundable stay at the [redacted] Place Denver/Cherry Creek, Glendale, Colorado, to check in October 2, 2016 and checking out October 6, 2016.  The customer states that Expedia “re-directed” his booking to a hotel other than the one he intended to reserve. 
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide their selection details on several pages for their review, including the final payment screen. Expedia does not “re-direct” a customer’s choices or book them into a location they did not choose.  Due to the hotel’s non-refundable terms and conditions Mr. [redacted] agreed to at the time of booking, we were unable to offer a refund for this itinerary without the express permission of the [redacted] Place Hotel.
Our records reflect this matter was resolved on August 30, 2016 when the [redacted] Hotel agreed to allow cancellation without penalty of the customer’s itinerary, and a full refund was processed back to the Mr. [redacted]’s original form of payment.  The time it takes for the credit to be available in his account depends upon how quickly his bank processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] [redacted]

Complaint: [redacted]I am rejecting this response because: clearly it makes no sense, and Expedia is simply throwing up their hands and saying we have nothing to do with this. I do not wish to pursue this complaint any longer because it is a complete waste of time. I have been a customer of Expedia for many years. Their previous statements that they tried to contact me and do not know how to contact me etc. are clearly bogus because they have all my contact information including my phone numbers, email ids, passport numbers and those of my family members. I have purchased numerous flights and hotel nights, and car reservations through them. To be fair, this is the first time that I have had such an experience with Expedia - however, it has left a bad taste. I have taken my business to other vendors, and have secured the hotel reservations in Playa del Carmen I was looking for.
It is really sad to say that I no longer trust Expedia, but that's where I am. 
Sincerely,[redacted]

January 29, 2017
 
Revdex.com
Expedia – DuPont, WA
Complaint Department
 
Re: Expedia Case [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
 
Travelocity is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.
 
We understand from Ms. [redacted] complaint that she cancelled her flight reservation due to unsafe conditions in Mexico and claims that Delta Airlines approved to waive the cancellation fees.
 
We have been unable to locate an Expedia.com account or itinerary with the information provided. In order to properly research this matter and provide an appropriate response we ask that Ms. [redacted] please provide the Expedia.com itinerary number associated with her reservation or the email address used at the time the reservation was made.
 
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
 
 
 
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

August 17, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear she did not accept our response and/or resolution offered.
As previously advised, the customer was provided compensation in the amount of a $200.00 credit towards their new hotel accommodations, a refund in the amount of $37.00, and upgraded hotel accommodation without additional costs to the customer.
At Expedia, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as well. We regret that the customer had a less-than-satisfactory experience when she stayed at the [redacted], and we hope that our relationship with you will not be negatively affected.
We have further researched Ms. [redacted]’s complaint and after giving the matter our full consideration we stand by our previous decision and are unable to render to Ms. [redacted]’s request of a refund.
 
Unfortunately, we feel that no further compensation is due on this occasion, and would again like to offer our apologies for any disappointment caused as a result.
 
Thank you for allowing us to address this matter further.  As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case.
 
                                    
Sincerely,
 
Nicole P[redacted]
Tier 3 Customer Service

August 26, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted]. [redacted] (Revdex.com complaint #[redacted]) regarding an airline ticket refund request. Our records show on October 21, 2015, Ms. [redacted] self-booked an Expedia.com airline reservation via booking number [redacted], with a trip start date of August 05th, 2016. We understand from Ms. [redacted]’s complaint, she was not advised of any schedule changes that occurred on the reservation. Upon arrival at the airport on the trip start date, Ms. [redacted] was informed there had been changes made by the airline to the departing flight. Ms. [redacted] claims she had to purchase new tickets since they still needed to travel the same day. Ms. [redacted] is requesting a refund to cover some of the lost funds due to the unexpected issue We have proceeded to process a full refund of $989.33. This has been documented on the customer’s Expedia account. In the future we do advise that the customer check with the airline or travel agency 48 hours before departure, to check on any schedule changes made by the airline as these are especially common when a reservation is booked 10 months before the travel date. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Ms. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:  I have obtained and attached a copy of the confirmation that Expedia has requested in their response to my complaint 
[redacted]Supporting documentation redacted by Revdex.com staff[redacted]Sincerely,[redacted]