Expedia Inc

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from Mr./Ms. [redacted] (Revdex.com case number [redacted]) regarding their reservations.
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
Tier 3 Customer Service

February 7, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. The information provided in the customer’s comment was not linked to an account or itinerary. At this time we are requesting the customer please provide an itinerary number and the email address used to make the reservation. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. Sincerely, Lisa S[redacted] Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:the initial agent got the names wrong on the tickets and the wrong hotels and a wrong returning flight. Expedia gave me my money back for the hotel mistake and a $200.00 voucher with them for a hotel. If she could make that mistake why won't they admit to making the name of the ticket mistake. My mistake was not asking for a state side operator who spoke better English. They have continued to lie to me saying it's up to [redacted] to make the correction when [redacted] says the tickets were purchased by a third party(expedia) so it is out of [redacted]s hands and up to expedia
Sincerely,
[redacted]

February 18, 2018Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint she is requesting a refund of the credit of the reservation.Upon further investigation we have deactivated the $100 coupon offered to you and issued a refund of $350.80 to the original form of payment. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Alene W[redacted]Corporate Customer Service

October 14, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding an airline fee refund request. Our records show on May 5, 2016, Ms. [redacted] contacted Expedia to make a change to her flight reservation. We understand from Ms. [redacted]’s complaint she was first charged the correct amount for the exchange, and then a second transaction for the same amount appeared on her statement. Ms. [redacted] contacted Expedia to have this charge reversed since this was a duplicate charge. The fee was not refunded since Expedia was only able to see one transaction charged to the customer. Ms. [redacted] has now provided her statements showing all the transactions. In reviewing the customer’s statements, after her original claim was submitted, we are able to determine that the original fees were charged by the airline. The second or duplicate transaction was charged by Expedia which is the valid fee. We have proceeded to process a refund of the duplicate transaction. The total refund processed is $928.16. This has been documented on the customer’s Expedia account. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Ms. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:  I have obtained and attached a copy of the confirmation that Expedia has requested in their response to my complaint 
[redacted]Supporting documentation redacted by Revdex.com staff[redacted]Sincerely,[redacted]

April 4, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation.  We understand Mr. [redacted] is requesting to receive compensation.  On March 3, 2016 we received the receipt of the Revdex.com complaint.
Our records reflect on February 22, 2016, the customer self-booked a package reservation, using Expedia.com.  Travel is on Spirit Airlines, departing May 14, 2016, from Dallas, Fort Worth Texas to San Jose Del Cabo, Baja California; returning on May 17, 2016, from
San Jose Del Cabo, Baja California to Dallas, Fort Worth Texas.  The hotel stay is at the Pueblo Bunito Sunset Beach Resort & Spa All Inclusive, check-in date May 14, 2016, check-out date May 17, 2016.  Also included is transportation from the San Jose Del Cabo, Baja California airport to the hotel, starting May 14, 2016.  The customer is stating, they were over charged for the package reservation.  The customer received a confirmation email advising a total price of $1,664.35; however his credit card was charged in the amount of $1,684.27.  The customer is stating they would like to be compensated, due to the time spent trying to receive the refund for the difference.  
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
Upon further researching this matter, we can confirm on February 25, 2016, the customer contacted Expedia via email, advising of a discrepancy in the amount they were charged for the package.  The customer advised they confirmed the price in the amount of $1,664.35, before and after purchasing their reservation; however their credit card was charged in the amount of $1,684.27.  The customer advised the difference of $19.92, is a small amount; however did not agree with being charged the extra amount.  The customer requested the refund of the $19.92.  The customer also advised prior to completing the booking, they encountered an error and also sees two pending charges in the amount of $867.15.  The customer requested that Expedia look into to these charges.
On that same day, Expedia replied to the customer’s email [redacted]@yahoo.com, which is the email address that is linked to the customer’s account.  Expedia advised the customer, we use real time bookings and there are times rates and availability are subject to change.  The customer was also advised, reservations are not guaranteed until they are booked and confirmed.  Our agent advised the customer the total package price is $1,684.27, and if they need further assistance to contact Expedia directly.
On February 26, 2016, the customer replied to Expedia, advising our email does not answer his question.  The customer advised our site showed the price of $1,664.35, before and after purchasing the booking.  The customer advised if the price had change, Expedia did not notify him of the price difference.  The customer is requesting the refund for the difference.
We can confirm this led to several emails between the customer and Expedia.  On March 8, 2016, we can verify Expedia was able to confirm the customer’s booking session that was made on February 22, 2016.  Our site did advise and confirm the total package price in the amount of $1,664.35.  On that same day, Expedia contacted the customer, advising Expedia would process the refund of $19.92 back to the customer.  The customer did agree.
On March 31, 2016, in reviewing Mr. [redacted] account, the customer was refunded on March 8, 2016, in the amount of $19.92.  Expedia found no other charges on Mr. [redacted] account.  Expedia strives to provide the highest level of customer service, and we regret that Mr. [redacted] recent experience did not live up to that expectation.  We regret we were unable to resolve the issue immediately during the first contact, and the service received was less than satisfactory.  Since this matter was resolved on March 8, 2016.
As a one-time courtesy, Expedia will the request for compensation, we have added a $25.00 coupon in the customer’s account.  The coupon is valid for 1 year for a hotel booking; the coupon can be used as a package; however the coupon will be applied toward the hotel booking.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.  
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

August 6, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Ms. [redacted] (Revdex.com case number [redacted]) regarding a package reservation.
Our records indicate that on July 20, 2015, the customer booked a package reservation with the assistance of an Expedia representative, itinerary [redacted]. The package includes flights, hotel accommodations, shared roundtrip airport to hotel transportation and travel insurance for two travelers. We understand Ms. [redacted] is requesting that her Best Price Guarantee (“BPG”) claim is honored.
We have verified that Ms. [redacted] submitted a BPG claim associated with this itinerary within 24 hours of booking. Regrettably, as the screenshot provided in support of the claim did not include all necessary information, the claim did not qualify for the guarantee. Ms. [redacted] states that she filled up her BPG claim with the assistance of an Expedia representative and that it was done as advised.
While we were unable to verify the information provided to Ms. [redacted] in assistance with the submission of her BPG claim, Expedia is willing to honor the claim as an offer of good faith. A refund in the amount of $199.59 (the price of the booked package, not including insurance charges, in the total amount of $2949.61, minus the lower price of $2750.02, provided by the customer) was issued on August 6, 2015, back to the original form of payment. The time it takes a refund to post to Ms. [redacted] account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
In addition, a $50.00 Expedia travel coupon was added to the customer’s online Expedia account. For the terms and conditions of the coupon, kindly use the link provided below –
http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn50.asp
 
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

July 4, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely,

Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted], (Revdex.com case number [redacted]) regarding a refund request.
 
Our records reflect the customer purchased shuttle service vouchers through Expedia.com on Itinerary # [redacted]
Which were to provide round trip shuttle service for two between the Cancun Airport and his hotel Barceló Maya Colonial in Puerto Juarez, Mexico.  The vouchers do state there can be an extra charge paid directly to the driver if the hotel falls outside a designated zone.  Our research shows the customer’s hotel was located within the specified round trip zone and he should not have been charged more by the shuttle service for his return trip. 
 
Expedia regrets the information provided to the customer by the shuttle vendor, who is an independent contractor and not an Expedia company, was different than what is available on our site.  As a courtesy on July 19, 2016 Expedia has processed a refund of the shuttle fees in the amount of $84.00, back to the customer’s original form of payment.  The amount of time it takes for the funds to be available in his account depends on how quickly his bank processes refunds.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

January 26, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a car rental reservation.  We understand the customer is requesting a refund of fees charged by NU Car Rentals.
Our records indicate the customer self-booked a car rental reservation, itinerary number [redacted], on Expedia’s website. The car rental was for a Compact 2/4Door Car rental from NU Car Rentals in [redacted], picking up on January 7, 2016 and dropping off on January 12, 2016. The total cost of the reservation was quoted as $111.85, to be collected at the time of pick-up. We can confirm the customer contacted us on January 21, 2016, requesting a refund of $27.50.
On January 26, 2016, we contacted Ms. [redacted] via phone and advised we were able to resolve the matter. Expedia advocated on the customer's behalf to NU Car Rentals and spoke to Mr. Vincent L*, the manager who agreed to refund the customer $27.50 that was charged in error. Mr. L* stated that if the customer had any further questions or concerns he would be glad to assist if the customer contacted him directly at 760-509-6651. A refund of $27.50 will be processed back to the customer’s credit card by NU Car rentals. Mr. L* advised a refund receipt will be sent to Ms. [redacted] e-mail address on file. The time it takes for the refund to process depends on how quickly his bank processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: clearly it makes no sense, and Expedia is simply throwing up their hands and saying we have nothing to do with this. I do not wish to pursue this complaint any longer because it is a complete waste of time. I have been a customer of Expedia for many years. Their previous statements that they tried to contact me and do not know how to contact me etc. are clearly bogus because they have all my contact information including my phone numbers, email ids, passport numbers and those of my family members. I have purchased numerous flights and hotel nights, and car reservations through them. To be fair, this is the first time that I have had such an experience with Expedia - however, it has left a bad taste. I have taken my business to other vendors, and have secured the hotel reservations in Playa del Carmen I was looking for.
It is really sad to say that I no longer trust Expedia, but that's where I am. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I provided documentation that I used another hotel like request. Can the hotel provide documentation showing I did stay there? This is Ludacris.Sincerely,[redacted]

June 21, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that I submitted my complaint before finally reaching someone who was able to help me at the business. 
Sincerely,
[redacted]

August 17, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear she did not accept our response and/or resolution offered.
As previously advised, the customer was provided compensation in the amount of a $200.00 credit towards their new hotel accommodations, a refund in the amount of $37.00, and upgraded hotel accommodation without additional costs to the customer.
At Expedia, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as well. We regret that the customer had a less-than-satisfactory experience when she stayed at the [redacted], and we hope that our relationship with you will not be negatively affected.
We have further researched Ms. [redacted]’s complaint and after giving the matter our full consideration we stand by our previous decision and are unable to render to Ms. [redacted]’s request of a refund.
 
Unfortunately, we feel that no further compensation is due on this occasion, and would again like to offer our apologies for any disappointment caused as a result.
 
Thank you for allowing us to address this matter further.  As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case.
 
                                    
Sincerely,
 
Nicole P[redacted]
Tier 3 Customer Service

May 13, 2015

Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com...

allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation.
Our records indicate on April 27, 2015, the customer booked a hotel reservation using our online self-service tool. Accommodations were at the [redacted] [redacted] – State Beach Area from May 29, 2015, to May 31, 2015. We understand from the complaint, the customer is requesting a refund due to our Best Price Guarantee.
Upon receipt of the Revdex.com submission, we have processed a refund in the amount of $78.40 back to the original form of payment. In addition, the customer’s $50 Expedia Travel Coupon will be added to their account within 6 to 8 weeks after the qualifying travel itinerary has been completed.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.

Sincerely,
[redacted]
Tier 3 Customer Service

April 18, 2017
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting to use the flight credit for the requested flight. On April 10, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on May 30, 2016, the customer self-booked a flight reservation for [redacted] and [redacted]. Travel was on Turkish Airlines, departing July 29, 2016, from New York to Istanbul, Turkey; and returning on August 20, 2016, from Istanbul, Turkey to New York, via itinerary number [redacted]. The customer is stating they contacted Expedia to use the flight credit; however the reservation has not been booked.
 
Upon further researching this matter, we can confirm on April 9, 2017, the customer contacted Expedia to use the flight credit. The customer requested the dates departing on June 24, 2017, from New York to Bologna, Italy; and returning on July 23, 2017, from Bologna, Italy to New York. Expedia advised the customer they would be responsible for the airline imposed change fee of $135.00 per person; plus any fare difference. Expedia advised the customer that the total charge for the exchange would be $489.03. The customer understood and agreed.
 
Expedia processed the exchange for the dates and offered the customer as compensation a $200.00 coupon.
 
In reviewing the account the travel is active for June 24, 2017. The customer can view the flight information directly with Turkish Airlines. The airline confirmation number is: [redacted] with the ticket numbers: [redacted] for [redacted] and [redacted] for [redacted].
 
Expedia can confirm that the customer was only charged $489.03 for the exchange. The coupon is active for a future hotel booking. The customer can view the terms and conditions for the coupon.
 
Since the issue was resolved on April 9, 2017, Expedia is unable to honor the request for compensation or refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

September 7, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on January 22, 2016, Mr. [redacted] booked a roundtrip Philippine Airline flight scheduled for travel July 3, 2016, through August 11, 2016. We understand from Mr. [redacted]’s complaint that his flight was affected by an airline cancellation but, he was not notified. Mr. [redacted] is requesting a refund for the flight as a result. He also expressed dissatisfaction with the customer service that he received from Expedia.
We regret any inconvenience that Mr. [redacted] may have encountered related to this matter. Expedia representatives were able to confirm that the airline canceled the flight and agreed to a refund. We sent emails on Mr. [redacted]’s behalf to obtain a waiver that would allow us to process the refund following our normal process. Per our records we have yet to receive the waiver from the airline.
Though we were not the cause of the flight cancellation, we acknowledge that Mr. [redacted] is due a refund. As such, we have processed a refund of $460.56 to the original form of payment. Refunds like this usually take between 3-7 business days to post.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

February 27, 2018   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: [redacted]   Dear Revdex.com,   Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] Dwyer. We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.   After further review of Mr. [redacted] complaint, we can confirm that on January 27, 2018, Expedia ‘s customer service received an email requesting for his hotel reservation not to be cancelled, however, he stated that he booked a smoking room and was advised by the hotel that their hotel is non-smoking.  Mr. [redacted] inquired as to why Expedia included smoking rooms as an option. Expedia’s customer service department responded on January 28, 2018, advising him that this matter will be investigated. Regrettably, Expedia did not hear from the hotel until February 17, 2018, at which time, our representative was advised that Mr. [redacted] utilized his reservation, and would not approve a refund.   Expedia has made the proper teams aware of the misinformation to be updated on the site and that due to the reservation being utilized in full, no refund will be permitted. However, as a gesture of good faith, Expedia has applied a $50.00 travel coupon to Mr. [redacted] account. The travel coupon is valid for one year from the date of this response, toward any Expedia special rate hotel or vacation package.   Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.   Sincerely,   LaToya J[redacted] Corporate Customer Service