Expedia Inc

December 1, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr. [redacted]. We regret to hear that he did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com Case number [redacted]) regarding a hotel collect reservation. As stated on the customer’s Revdex.com rebuttal, regarding the use of his travel coupon, it states: • Once you complete your booking, your coupon will show on the Coupons page under Redeemed and expired coupons. • Coupons cannot be redeemed for Pay Later hotel bookings. • Review the coupon's complete rules and restrictions to see if the coupon is valid for your travel selection. During the booking process, the customer had the option as stated below, which he chose: • Free Cancellation until Wed, Dec 14   Reserve now, pay later   No Expedia booking or credit card fees The following similar screen was shown:
      (see attached)
The customer chose the Pay Later option.
Again, Expedia apologizes for any inconvenience that may have occurred. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

April 24, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on February 15, 2016, Mr. [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Los Angeles, California to Cancun, Mexico and a five-night stay at the Ocean Coral & Turquesa from May 18, 2016, through May 23, 2016. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative.
We understand from Mr. [redacted]’ complaint that he canceled his package on April 15, 2016, and received a refund for the hotel but, he was issued an airline credit for the airfare. He is now requesting that Expedia refund the $285.39 that he paid for the airline ticket.
The services provided by Expedia are that of a third party intermediary, the airline; in this case Aero Mexico, is the merchant of record (i.e. the company who charged the customer’s credit card) and as such accepted the funds for the purchase. The customer will also see the airlines name in the transaction information of her credit card statement. As Aero Mexico was the merchant of record, they are also the party to determine the policy of their tickets. As the tickets were non-refundable, Expedia is unable to honor Mr. [redacted]’ request of a refund. Aero Mexico requires a rebooking fee of $200.00 to apply the credit towards the cost of new flights.
Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

July 28, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate...

the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding pricing on vacation package reservations. We understand the customer is requesting Expedia to honor a previously quoted price seen on the Expedia.com website.
Upon further research, we were able to confirm the itinerary [redacted] the customer provided in the Revdex.com complaint was is not a booked or confirmed vacation package.
The Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the price can change. The change can occur at any time during the booking process; however, Expedia makes every effort to update the pricing of our published inventory as often as possible. We sincerely apologize for any inconvenience this has caused to your travel plans.
 
Regarding the differences in price, we utilize a real-time airline reservations database that contains current ticket prices and availability. The database is updated regularly as fares change and seats are sold. Please be advised that airlines routinely change their prices. In addition, they limit the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer available. Consequently, it is possible that a specific fare that is available when you begin planning your trip will no longer be available when you try to confirm the seats. Airfares are subject to change until you have purchased your tickets and your reservation is confirmed.
 
Expedia strives to offer the most competitive prices to our customers with largest base of inventory available online. Expedia is visited by millions of customers each day, who view and purchase our inventory thus making flight and hotel pricing as well as availability change consistently. The Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the price can change. The change can occur at any time during the booking process; however, Expedia makes every effort to update the pricing of our published inventory as often as possible.
 
We hope that with the information provided, we have addressed all of your concerns and look forward to assisting you further with your future travel needs.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Nicole P[redacted]
Tier 3 Customer Service

September 28, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand the customer is requesting a refund due to our Best Price Guarantee. On September 28, 2015, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint. The customer could not be reached and a voicemail was left. 
Our records indicate on September 9, 2015, the customer self-booked a hotel reservation, itinerary number [redacted], on Expedia website. Hotel stay was at the [redacted], a C-Two Hotel in San Francisco, California, for check-in on September 10, 2015, and check-out on September 17, 2015.  We can confirm the customer contacted us via email on September 9, 2015, regarding the best price guarantee and the claim was denied.
Per the terms & conditions of Expedia’s Best Price Guarantee, for the lower price to be honored, both bookings must match up apples-to-apples (same hotel/dates/room type/booking type & cancellation policy).
After reviewing the screenshot the customer submitted within the Best Price Guarantee claim, all required information (such as the hotel’s cancellation policy and the full price including taxes and fees) is was not provided and therefore do did not qualify. We stand by our previous decision and will not be honoring the customer’s Best Price Guarantee claim.
The full terms and conditions of Expedia’s Best Price Guarantee can be reviewed at any time by clicking: http://www.expedia.com/p/info-other/guarantees#1?mcicid=hp.bpg   
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address Mr. [redacted] concerns
 
As previously advised, on March 1, 2017, Expedia was able to review the customer’s booking session that was made on February 1, 2017.
 
During the booking path on our website, it was disclosed that the vendor may charge the customer for the liability insurance, which may be required in certain locations. The rules and restrictions were provided to the customer before and after the booking was completed.
The emailed confirmation that was sent to the customer did also provide the customer with the information for the requirements for the vendor’s requirements for the insurance.
 
Expedia cannot issue the refund and request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

January 6, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted]. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a car reservation. Our records indicate on November 20, 2016, the customer self-booked a car reservation through the Expedia.com website. We understand from the complaint, the customer is requesting a refund for additional charges incurred. Upon receipt of the Revdex.com submission, we have verified that at the time of booking, the customer was advised on the Expedia website: • Your rental may have mandatory, local insurance requirements that result in additional charges at the time of rental .In addition it states: • By selecting to complete this booking I acknowledge that I have read and accept the Rules & Restrictions Opens in a new window., Terms of Use Opens in a new window. and Privacy Policy Opens in a new window.. Due to the customer agreeing to the terms and conditions at the time of booking, Expedia is unable to provide the refund as requested. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

September 27, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. At this time we are requesting the customer please submit an itinerary number, booking ID number or conformation number in association with his reservation. This information may be found on his hotel receipt or on his credit card statement. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

September 13, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. Our records indicate on September 3 2016, Mr. [redacted] self- booked a flight reservation through the Expedia.com website. Travel is with American Airlines departing October 7, 2016. We understand from the complaint, the customer is requesting assistance due to airline seating. Upon receipt of the Revdex.com submission, we have verified the customer began contacting Expedia on September 5, 2016, regarding his airline seating. The assisting representative advised the customer that each individual airline retains total control over the seat selection and/or seat assignments for all flight reservations. Expedia makes every effort to assign seats and preferences to all of our customers as we do recognize the importance of receiving preferred airline seating. Regrettably, there are times that we are unable to assign seats due to restrictions placed on the reservation by the airline. In these circumstances, seats will only be assigned upon check-in. Customers can contact the airline directly at any time as, and occasionally, the airline will assign seats in advance; however a majority of the time, the airline will advise customers that they need to wait until the day of departure. At this time the representative contacted the airline directly on behalf of the customer and was advised that the customer could request a seat assignment 24 hours before departure with no additional charges however Mr. [redacted] was not satisfied. At the time of booking the Expedia website states: • We will share your seating requests with the airlines, but we cannot guarantee your request will be honored. Be sure to confirm your seat assignment with the airline before you depart Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors. Each airline has its own specific set of policies and procedures as does each ticket purchased. American Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card). We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

November 23, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr. [redacted] . We regret to hear that he did not accept our response and /or resolution offered. Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on November 19, 2016, the customer self-booked a Non-Refundable hotel reservation through the Expedia.com website. Accommodations were at the Super 8 Livingston from December 19, 2016, to December 20, 2016. We understand from the complaint, the customer is stating that the dates of service were incorrect. We firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the purchase path. We provide our users ample time to review the full details of the itinerary before completing the purchase. Expedia was able to capture the customer’s individual step by step booking process and prior to the customer submitting his credit card information to complete the booking, the dates of service were posted as December 19, 2016, to December 20, 2016. In addition, the search results included these dates of service located on the top of the page. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:
regardless of Expedia being a third party they should not garuntee rooms to hotels without first checking the availablilty. They should be sure that rooms are available before taking a persons money and then not being able to issue an immediate refund when they over book. That system makes no sense who wants to book on expedia and then pray and hope the hotel they booked actually has the room for that reservation. Expedias confirmation emails even stated very clearly: NO NEED TO CONFIRM. If they are third party that is saying will say we are booking your room but there is no quarentee then they can not send email confirmations telling the customers not to even worry about calling the hotel. The hotel even told me that expedia does this all the time they book rooms and take peoples money for them without actually confirming the rooms being available and then hold the customers money until they confirm with a hotel manager that the room was infact over booked and they had no availability and you still have to wait 7-10 days to get that money back. I never asked for the $25 gift card or credit. I just noticed it was on there but what does that do for me. How does that fix the fact that I was 7 hours away from home at 2am in the morning and had no where to sleep and then had to travel another 30 mins away from where I needed to be which is more gas money as well and had to pay extra money for a room in another hotel. Expedia is a joke and a fully intend on continuing my complaints and reviews about them anywhere I can. I will never allow family or friends to use them at all. A simple request to fix this injustice was to simply offer me a free stay somewhere else when I had time off. I had to leave my trip early just to go home because I couldnt afford another night due to expedia taking so long for my refund to clear. So if expedia doesnt want to compensate anything then I will continue spreading the word. Thanks for nothing Expedia! $25 dollar credit haha that doesnt even cover the gas or the stress and agony I went through trying to find a new room at 2am in the morning pregnant and 7 hours away from home! Complete nonsense this company is!
Sincerely,
[redacted]

October 27, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand [redacted] is requesting a refund. On October 26, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect October 4, 2016; the customer self-booked a hotel reservation at The [redacted] check-in date October 7, 2016, check-out date October 10, 2016. Itinerary Number: [redacted]. The customer is stating they had to cancel the reservation due to Hurricane Matthew; however the customer was not refunded.
 
Upon further researching this matter, we can confirm on October 13, 2016, the customer contacted Expedia to cancel the hotel reservation due to Hurricane Matthew. Expedia advised the customer the reservation was nonrefundable.
 
Expedia contacted the hotel on the customer’s behalf; they would not authorize the refund.
 
On October 21, 2016, Expedia contacted the hotel; they authorize the refund for one night only. Expedia processed the refund in the amount of $300.00.
 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each vendor has its own specific set of policies and procedures as does each booking purchased.
 
We hope the customer understands Expedia cannot honor any further refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: Expedia had no concern about the "customer" until Revdex.com got involved.  Otherwise I would still be getting the run-around.  As a result of their unconcern to resolve the issue, I have had to pay accumulated interest charges, long hours on the phone waiting for service that I never received; given false information.  Customer service sucks.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: There was a reservation through [redacted] made under my name for June 12, 2015 which I used. The other reservation made through Expedia was not used, because it was for a higher price. Several days prior to the stay, I was unable to cancel the reservation through Expedia, because the physical agent transferred me to an automated system which did not recognize my email: [redacted]@yahoo.com. I also tried cancelling through Expedia online, but my e-mail was also not recognized and no reservation was found.Expedia needs to contact [redacted] again and find the folio #[redacted] for the reservation made through Expedia.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I booked the hotel on the sixth of october after the 5th I never stayed at the hotel so how can you charge me on the 6th if the hotels were supposed to be cancelled on the 5th I was lied to by the expedia staff and if I could have got in contact with the hotel I never would have been charged I understand expedia is a third party but I inserted my card information on your website so expedia should have some responsibility if not then why did they have hotels on there website that could not be booked people use your site to book reservations it was a hurricane and the hotels took advantage of expedia website to get money from people trying to escape hurricane matthew I lost $92 and expedia has no care that my money was taken I work hard for the little money I get and I have a family that needed the money during the hurricaneSincerely,[redacted]

January 31, 2017
 
Revdex.com
Expedia.com – Dallas and Northeast Texas
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding advertising issues.
 
Upon researching the customer’s complaint, we were unable to find a hotel itinerary related to the information stated in the complaint provided by Mr. [redacted]. Please provide the full itinerary number and or other email address used to book the reservation for further research.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Corporate Customer Service

June 19, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Upon receipt of the Revdex.com submission, we have verified this matter has been resolved. On June 3, 2015, the customer booked a hotel reservation utilizing the $100 Travel coupon. We apologize for any inconvenience that may have occurred. If Mr. [redacted] issue has still not been resolved, please feel free to contact us and we will assist in resolving this matter. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

April 23,2015 BetterBusiness Bureau Alaska,Oregon & Western Washington ComplaintDepartment RE: Expedia Case O-[redacted] DearRevdex.com,  Thank you fortaking the time to contact Expedia regarding an issue from our customer. We appreciatethe Revdex.com...

allowing us time to address the comments andconcerns which have been brought to our attention. Expedia, is disheartened thecustomer felt their concerns were not resolved adequately by our company priorto seeking further actions from you. Expedia is responding to the consumercomplaint from Mr. [redacted]Revdex.com case number [redacted]) regarding a hotelreservation.  Our records indicateon April 11, 2015, the customer self-booked a hotel reservation using theExpedia.com website. We understand from the complaint, Mr. [redacted] is requesting we adjust the Expedia Reward Pointsin his account. Upon receiptof the Revdex.com submission, we have verified the customer self-booked hisreservation and it appears no points were utilized.  Account holders can redeem availableExpedia+ rewards points for Expedia coupons.We ask Mr. [redacted] to please access the link below for additional informationregarding his Expedia+ reward points:https://www.expedia.com/loyaltyrewards/pages/info-rewards/expediarewards/...⇄ redemptions We apologizefor any inconvenience that may have occurred and if the customer may have anyfurther questions, he can contact our Customer Service Department at [redacted]Our agents are available 24 hours a day, seven days a week.   We thankyou for allowing us the opportunity to address the issues, brought to ourattention. If you have any further questions or concerns regarding this matter,please feel free to contact us.                                      �...⇄ Sincerely,  [redacted]Tier3 Customer Service

September 6, 2017Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case: [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on March 13, 2017, Mrs. [redacted] booked three roundtrip flights from Denver, Colorado to Bologna, Italy departing on June 3, 2017, through August 16, 2017. We understand that Mrs. [redacted] canceled the fights on June 1, 2017. The merchant of record (the company who charged for the tickets) Air Dolomiti issued an airline credit valued at the cost of each ticket; $4,435.16 each. According to Mrs. [redacted]’s correspondence, she attempted to use the airline credit but, Expedia could not process the request. She stated that Expedia was unsuccessful applying the credits toward Air Dolomiti flights, but she had requested to book with United Airlines or Lufthansa Airlines. As the airline credit was with Air Dolomiti, the rebooked flight also had to be with Air Dolomiti. Mrs. [redacted] states that she booked a different flight due to Expedia’s inability to book her requested flights. After review, our records state that Mrs. [redacted] contacted our office May 29, 2017 to change her flight booked on March 13, 2017. Per our documentation, we were unable to remove on of the passengers off of the original record because she was a child. When we checked to cost of changing the remaining two passenger’s flights, the cost exceeded $4,000.00 in additional costs for each passenger. Mrs. [redacted] purchased flights and chose not to use the credit due to the additional cost. The airline credit with Air Dolomiti is still valid through March 12, 2018.  [redacted] and [redacted] each have an airline credit valued at $4,435.16. A rebooking fee of $450.00 per passenger is due upon rebooking. Any difference in fare will also be passed on to the customer. Please note that Expedia serves as a third party intermediary the airline; in this case Air Dolomiti is the merchant of record (i.e. the company who charged the customer’s credit card) and as such accepted the funds for her purchase. Mrs. [redacted]’s will also see the airlines name in the transaction information of her credit card statement. As Air Dolomiti was the merchant of record, they are also the party to set policy regarding their tickets. We hope that Mrs. [redacted] understands that we are bound by these rules and policies and must adhere to them.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Marlon J[redacted]Corporate Correspondence Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please see attached response.Sincerely, [redacted]
Good afternoon, I am writing to inform you that I have received an...

email regarding the refund requested in  complaint #[redacted] from [redacted]. [redacted] was not the company I complained about, I complained about Expedia because they were the ones who told me they would refund me and provided the poor customer service. I don't know what prompted this refund from [redacted] because last I checked their refund status webpage regarding this issue it said it request declined. However, the email from [redacted] states that I should receive my refund of $211.60 in 1-2 billing cycles. I wanted to update you that I no longer need a refund from Expedia. Though I do hope that my formal Revdex.com complaint is effective in shedding light on the poor customer service regarding this companies refund procedures and customer correspondence regarding refunds. Thank you for all of your assistance in this matter.

August 2, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand [redacted] is requesting to cancel the reservation. On July 28, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on July 22, 2017, the customer self-booked a pay later hotel reservation at the SF008 3 Bedroom Holiday Home by Senstay with a check-in date of August 4, 2017, with a check-out date of August 11, 2017, via itinerary number [redacted]. The customer is stating that they received an email from the hotel claiming that due to an issue with the customer’s original form of payment. The reservation would be canceled. The customer is stating the reservation has not been canceled.
 
Upon further researching this matter, we can confirm on July 28, 2017, the customer contacted Expedia to cancel the reservation. The customer advised that they received an email from the hotel claiming that there was an issue with the original form of payment and that the reservation would be canceled.
 
Based on the hotel policy the reservation is nonrefundable. Expedia contacted the hotel on the customer’s behalf; who authorized the cancellation. Expedia has canceled the reservation per the customer’s and hotel request.
 
Please note that SF008 3 Bedroom Holiday Home by Senstay is the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any policies related to refunds. We hope the customer understand that we must adhere to the policies of the hotel in this case.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service