Expedia Inc

April 12, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Mrs. [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation that was not honored.
 
Our records reflect on February 8, 2017 Ms. [redacted] accessed Expedia.com and self-booked itinerary #[redacted] for a hotel collect reservation for a one night at the [redacted], Port Canaveral – Cocoa Beach Florida to check in April 1. 2017 and checking out April 2, 2017.  An electronic fax is automatically transferred to the vendor upon completion of an online booking.  Expedia regrets that the customer was not provided a room and the inconvenience she and her family experienced. 
 
Expedia acts only as a third party booking intermediary for travel vendors, who are independent contractors.  Expedia makes every effort to ensure our customer’s reservations are honored by the vendors, however we do have information on our website always encouraging our customers to confirm their reservation with the vendor before leaving on their trip, as a precaution.  This allows time to contact Expedia if a vendor has overbooked or otherwise cannot meet the reservation. 
 
We are sorry that our customer had this experience and that we were unable to locate any available rooms in the area for them.  As a courtesy, we have provided Ms. [redacted]’ online Expedia account with a $200.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. The coupon is valid for one year from the date of issue and is immediately accessible within your account. By accessing her account and using the live link associated with the coupon, Ms. [redacted] will find the terms of use for the coupon and the expiration date.  We hope she will allow us the opportunity to improve upon her experience in the future
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

April 18, 2017 Revdex.comExpedia – DuPont, WAComplaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.  Our records indicate that on March 7, 2017, Ms. [redacted] booked a seven day car rental online via Expedia.com with [redacted] car rental, picking up on March 15, 2017, and returning on March 22, 2017, itinerary [redacted]. We understand from Ms. [redacted]’s complaint she claims that she returned the car a day early and was overcharged in the amount of $302.33 and requesting a refund.  Upon receipt of Ms. [redacted]’s complaint, we investigated the issues which were brought to our attention. We can confirm that on March 7, 2017, Ms. [redacted] contacted Expedia’s customer service department to get assistance with receiving a refund in the amount of $302.70 for being overcharged. At that time, our representative advised Ms. [redacted] that [redacted]’s billing department was closed.  After further researching this matter, we can confirm that on April 17, 2017, Expedia received an invoice showing that Ms. [redacted] was refunded for an early return fee in the amount of $25.00. Per [redacted] rental car there will be no refunds for early returns. This information was conveyed to Ms. Wrobelwski on March 18, 2017, via email.  Based on the above, Expedia is unable to honor Ms. [redacted]’s refund request. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.    Sincerely, LaToya J[redacted]Corporate Customer Service

August 11, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding her reservation.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service<

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by...

our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting a refund.
Upon further research, we are unable to locate an Expedia account related to Mr. [redacted] complaint. We respectfully request that Mr. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address Mr. [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

May 27, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 1, 2016, Mr. [redacted] booked a roundtrip flight from Birmingham, Alabama to Miami; travel was scheduled for May 8, 2016, through May 14, 2016.
We understand from Mr. [redacted]’s complaint that he selected the first class option for his flight but, ended up with an economy seat. Mr. [redacted] feels that his was an error on Expedia’s part and stated that he was promised a refund.
We have reviewed Mr. [redacted]’s complaint and the documentation regarding this matter. There is no record that a refund was offered or that a refund was issued. At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stay. While we do not view this complaint as something Expedia is responsible for, because we value Mr. [redacted] as a customer and regret the experience he reports, we have undertaken an exception to resolve his complaint. We have provided Mr. [redacted]’s online Expedia account with a $200.00 Expedia Travel Coupon valid towards the future purchase of a stand-alone flight reservation, either as a stand-alone booking or in a vacation package. The coupon will appear in the booking path for his next qualified reservation, and it is valid until one year from the date of this letter. 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
This is nothing to lie about so I do not appreciate you insinuating that I am not reporting FACTS!  I booked the MOTELS from California, while my husband was travelling. He had not idea where he was going to stay but I said "babe don't worry Expedia will take care of you, once you arrive in the city that you would like to rest in" Now after the fact I realised that was a LIE!
The hotels were not sleep-able, my husband did enter the front desk of each and asked if something in writing could be issued to prove that he had complaints and that he could not and would sleep in such filth!  Not even a simple apology from Expedia nor did you even offer a credit for future use.  Check your records, I have used your website MANY of times but have never experienced something such as this. 
You cannot advertise luxury, charge us and then send us to a drug hole, bug infested, non-cleaned Motel and keep our money.  How about you and ALL your staff go sleep there then we can continue this discussion. Some NERVE of you!  But just how I have been posting my previous experiences on social media/blogs I will post about ALL of this just as well.  The world would LOVE to read about this and NOT support your company!
Start with the fact that Expedia should not post misleading photos of hotels (false advertisement)! 
if my confirmations are accurate here is what took place!
[redacted] - for $32.52 is being credited back to our account per a POLITE Expedia Rep. that stated how they understood and the hotel agreed that my husband DID NOT stay there, complained and a refund is being issued. 
[redacted] - for $63.44 my husband did check-in and sleep in this hotel. This is NOT an issue, concern or complaint. If this confirmation was on the previous emails and/or complaints then disregard and note as an error. 
[redacted] - for $42.67 after the first hotel appeared to be broken down, nasty, unsafe and HORRIBLE we tried again (or perhaps in revers order but same thing) he could NOT stay at this DUMP.  
One of the MOTEL (MO-NASTY) locations - phone number listed does not even work.
Also, you stated that I did not try contacting Expedia well I did and could not get anyone. I googled again on the day that I did call but located a different number.  Also, based on my past experiences I felt confident that Expedia would provide excellent service based on the experience that my husband was having while travelling but I guess I gave Expedia too much credit. YOU don't know what customer service is!  You are a scam artist/company.  Beating people out of their money will not get you any where. You will go out of business SOON (mark my work)!!!  
My friends and I will no longer support this company and will warn others about how you like to photo misleading photos and steal from consumers!
Go suck an EGG!Sincerely,[redacted]

April 21, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,

Complaint: [redacted]I am rejecting this response because:
Dear Revdex.com,Thank you for responding. I see that Expedia.com is not wanting to have a refund to me. But this very irresponsible because the past three months I've been talking to them for the refund problem. Sure that the hotel wouldn't want to have a refund to me because they weren't contacting with the hotel since the beginning of the complaint. And now we can see that there are any other ways to contact the hotel. That is a lie to us, customers that they can't reach the hotel. They are not supposed to lie to me and to trying to fix it since the beginning.thank you for taking your time with me.Than you! Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Given Expedia's refusal to deal with my issue and the false advertising that Expedia continues to do up to this day. I will be filing a complaint with the State Attorney's office in Washington State.Sincerely,
[redacted]

June 8, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On May 21, 2016, we received the receipt of the Revdex.com complaint.
 
Our records reflect on February 10, 2016, the customer self-booked a flight reservation using Expedia.com.  Travel was on China Eastern Airlines, departing May 6, 2016, from Los Angles, California to Osaka Itami, Japan; returning on May 18, 2016, from Osaka Kansai, Japan to Los Angles, California. The customer is stating was unaware of an airline schedule change on the return flight and had missed the flight.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  China Eastern Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when or how often an airline initiated schedule change occurs.  Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
 
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
 
Upon further researching this matter, we can confirm on May 18, 2016, the customer contacted Expedia, advising she did not receive any notification of the airline schedule change for the return flight. The customer advised us that she was at the airport; however the flight was leaving in a few minutes. Our agent contacted the airline; they advised they could not allow the customer to board the flight as the customer did not check-in on time. The airline did not have another flight for the customer.
 
Our agent advised the customer Eastern China cannot assisted the customer, we offered to rebook the customer; however the customer would have to pay for the new booking. The customer declined.
 
On May 19, 2016, the customer contacted Expedia, advising she did not receive any confirmation of the airline schedule change. The customer advised that the return date was booked for May 19, 2016 and not May 18, 2016. Our agent advised the customer, self-booked the dates for departing May 6, 2016 and returning on May 18, 2016. The customer advised that she only received part of the itinerary, our agent did advised the customer found no calls from the customer until May 18, 2016.
 
Our agent advised Expedia could only book a one-way flight back to Los Angles, California; however the customer would be responsible for the cost. The customer declined.
 
On June 8, 2016, Expedia contacted the airline, on the customer’s behalf; they advised the customer arrived on May 18, 2016; however was late to check-in and was marked as a no show. The airline advised the ticket does not have any value on it. China Eastern advised the schedule change was for the return flight; however was only a time change.
 
In reviewing Ms. [redacted]’s account on March 1, 2016, Expedia did  send the customer an automated email regarding the airline schedule change for the return flight.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Expedia does advised our customers to reconfirm their international flight reservation at least 72 hours prior to departure by contacting the airline directly, which is located on the customer itinerary. We hope the customer understands Expedia cannot honor the request for the refund on the return flight or for the new flight or for international phone calls.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

February 15, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted]. We regret to hear that the customer did not accept our response.
 
We have further researched Mr. [redacted]’s complaint (Revdex.com case number [redacted]) regarding a request that Expedia refund the penalties and fees he was assessed by vendors for missing and canceling reserved travel services.   After giving the matter our full consideration, we stand by our previous decision and are unable to accede to Mr. [redacted]’s request of a refund.
 
Mr. [redacted]’s original reservation was self-booked and he chose a hotel with stated terms that made the reservation 100% non-refundable as of the date of arrival.  As he arrived late and missed his flights, he was not able to check into the hotel on his arrival date and per the terms provided to him while booking, and again on his emailed itinerary, the hotel exercised their terms, cancelled the booking as a no-show, charged a 100% penalty, and closed out the reservation.  The customer agreed to the vendor’s terms by completing his reservation.
. 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention.   Expedia has stated our positon several times and has nothing further to add.  We respectfully request that the Revdex.com close this complaint.
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service
Expedia, Inc.

July 25, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund.  On July 12, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on January 25, 2016, the customer self-booked a combinable one-way flight reservation for [redacted] and [redacted] using Expedia.com.  Travel was on SATA Air Acores/SATA International Airlines; departing July 21, 2016, from Oakland, California to Terceria, Portugal; returning on August 4, 2016, from Terceria, Portugal to Oakland, California with Azores Airlines.  The customer is stating, they contacted Expedia due to an airline schedule change to cancel the flight reservation.  The customer is stating they have not been refunded.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  SATA Air Acores/SATA International Airlines and Azores Airlines were the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when or how often an airline initiated schedule change occurs.  Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
 
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
 
Upon further researching this matter, we can confirm on June 25, 2016, the customer contacted Expedia, requesting to change the outbound flight reservation for [redacted] to July 29, 2016, and to cancel the flight reservation for [redacted].  The customer requested to be refunded for [redacted]’s ticket, due to the airline schedule change.  Expedia contacted the airline; however, they were not available.
In reviewing the customer’s account on July 13, 2106, the ticket for [redacted] was refunded in full.  The ticket for [redacted], was refunded for the return flight, because the outbound flight was used.
 
SATA Air Acores/SATA International Airlines and Azores Airlines will process the refund back to the customer’s original form of payment.  The timeframe for the refund can take up to 8-weeks, which is the standard timeframe for all airlines.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

August 29, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting to be relocated to a different hotel. On August 28, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect May 30, 2017; an agent assisted the customer book a package reservation. Travel is on American Airlines, departing September 19, 2017, from Phoenix, Arizona to Barcelona, Spain; and returning on September 29, 2017, from Barcelona, Spain to Phoenix, Arizona. The package includes a hotel stay at the Two Hotel Barcelona by Axel-Adults only, via itinerary number [redacted]. The customer is stating that Expedia did not disclose that the hotel advertises for gays.
 
Upon further researching this matter, we can confirm on July 28, 2017, the customer contacted Expedia complaining about the hotel. The customer advised that they were not disclosed that the hotel advertises for gays. The customer requested to cancel and receive the refund. Expedia contacted the hotel because it is nonrefundable, the hotel would not authorize the cancellation or refund. The hotel advised that all guest are welcome at the hotel.
 
In reviewing the account, the package reservation is active for travel on September 19, 2017. The flight is nonrefundable; the customer is responsible for the airline impose change fee of $300.00 per person; plus any fare difference. If the customer would like to be relocated to a different hotel, Expedia can assist the customer; however it would be at the customer’s own expense.
 
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any policies related to refunds. We hope the customer understand that we must adhere to the policies of the hotel in this case. Our customers do have the capability to view hotels reviews online before purchasing the reservation.
 
Our website does provide information that they hotel is affiliated with international gay, lesbian, bisexual and transgender guests. Expedia is not required to provide this information.
 
Based on the above, Expedia is unable to honor the relocation or refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:it is UNTRUE! The hotel heard VERY LOUD AND CLEAR complaints from me, and they are scam artists that deserve to never do business again because not only is the hotel disgusting, they are dirty liars. thanks a lot! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: there policy states 24 hrs for airfare bookings, there policy on hotel bookings is 2 days prior to stay at hotel. I booked a room not an air fare ticket. below I copied  there best price caption from there web page and as you see it clearly states up to two days.Sincerely,[redacted]Best Price Guarantee Protect Your Trip Hurricane Promise No Expedia Fees Find a cheaper flight, vacation package, rental car, cruise or activity within 24 hours of booking and we'll refund the difference, plus give you a $50 travel coupon for future travel.For hotels, we go even further: If you find a cheaper rate on your hotel reservation up to two days before your check-in, we will refund the difference and give you a $50 travel coupon for future travel.

June 29, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] and [redacted] (Revdex.com case number [redacted]) regarding Spirit Airline baggage rules and fees.
 
Our research reflects that when booking a flight on Expedia.com, the customer is provided with pricing and many airline options for their flight. With regard to Spirit Airlines, a live link is provided under the Spirit Airline options (before booking) that says “Flight details and baggage fees”.  When that link is clicked the following information is provided:
 
Bag fees
Estimated baggage fees charged bySpirit Airlines(Please confirm with airline)
Carry on:
$31.00 - $100.00
1st checked bag:
$26.00 - $100.00
2nd checked bag:
$36.00 - $100.00
How to pay:
Spirit Airline (link)
 
Clicking the live link “Spirit Airlines” on the “How to Pay” line will take the customer to Sprit’s website, where a more in depth breakdown of all baggage options and charges is fully explained. 
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. . Expedia.com serves as a third party booking intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners.
 
Airlines who offer their service on Expedia.com are the merchant of record and they bill the customer directly.  As such, any refund due a customer would come from the airline.  In the case of Spirit, as they do provide the baggage charges on Expedia’s site, along with a link to the full disclosure on their own site, they will not agree to a refund of baggage fees.  Allowing passengers to determine how many bags, if any, they need to travel with, and charging for them individually, is the way Spirit is able to offer such low flight fares.  It is the customer’s responsibility to determine if this pricing model works best for them or whether another airline, that includes baggage cost in their flight pricing, is a better option.
 
Regrettably, Expedia cannot agree to a refund of the customer’s baggage fees and hope that, despite their recent experience, they will continue to use Expedia for future travel arrangements.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:  I NEVER chose the option for pre-paid seating and when I called to inquire about the price difference I was NEVER told by Expedia that this was the reason.  The just simply told me "the pricing is what was available"  I know they record their calls, ask to listen to call.  I was never told this, this is a lie.  And I never indicated when ordering the tickets on line that I wanted to pay for my seats, why would I do that.Sincerely,[redacted]

April 4, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case ID [redacted]) regarding phone calls. Expedia appreciates the customer reaching out to us regarding phone calls that they have recently received. We have confirmed that these phone calls were neither generated nor authorized by Expedia. We have identified these incidences as telephone phishing scams targeting residents. Our information security team has indicated that there has been no data breach by Expedia as the phone calls are targeting residents in general – not just Expedia customers. In fact, many of the complaints we are receiving are from non-Expedia customers. This scam is using the Expedia name in an illegal manner. We can assure Ms. [redacted] that Expedia has reported this fraudulent activity to law enforcement. We suggest she does the same and visits the following website to report the incident as well - • Federal Trade Commission (http://www.consumer.ftc.gov/articles/0341-file-complaint-ftc#Types) If Ms. [redacted] responded to the call by providing credit/debit or other financial account information, we strongly encourage her to contact her issuing bank for further guidance. We at Expedia recognize the significant level of trust required to book travel with us. As such, we are glad to report that this incident is not a breach of privacy on our part, but for more information on how we protect the private information of our customers please visit our Privacy Policy page at http://www.expedia.ca/daily/enc4105/service/privacy.asp. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

May 27, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms. [redacted]’s complaint.  At this time we are requesting Ms. [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia account. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service