Expedia Inc

June 23, 2015 Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-[redacted]Itinerary# [redacted]  Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Inc. isresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted])regarding a refund request.  Weunderstand Mr. [redacted] is requesting a refund of additional charges levied by theairlines for his infant daughter.. On June 23, 2015 we contacted the customerto acknowledge receipt of their Revdex.com complaint.`Our records indicateon April 3, 2015 the customer accessed Expedia.com and made a packagereservation for flights and resort reservations departing from Kansas City,Missouri on May 15, 2015, staying at the [redacted]in Puerto Aventuras, Cancun and returning on May 16, 2015 to Kansas City,Missouri.   Mr [redacted] is reportingthat while his itinerary charges show all taxes and fees were included, hisinfant daughter, who was listed on the itinerary and was to fly free in aparents lap, was charged an additional $142.50 at the airport for taxes andfees.  Expedia made several attempts toadvocate with [redacted] on the customer’s behalf, but they have not agreed torefund the additional cost.   Expedia regrets anyinconvenience this issue has caused our valued customer.  As a goodwill gesture, on June 23, 2015Expedia has processed a refund of $142.50 back to the customer’s original formof payment.  The time it takes for thiscredit to be available in his account depends upon how quickly his bankprocesses refunds.   We thank you forallowing us the opportunity to address the issues that were brought to ourattention.  If you have any furtherquestions or concerns regarding this matter, please feel free to contact us.  Sincerely, [redacted]Tier 3 CustomerService

June 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is stating an error occurred while booking the reservation resulting in the incorrect travel date.   On June 9, 2015, we contacted Ms. [redacted] to acknowledge receipt of her Revdex.com complaint, and to reconfirm the itinerary number associated with the issue as it was not provided in the original information. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and are subject to the rules and restrictions of those providers.  The policy provided by the hotel and provided on the Expedia website at the time of the booking stated: Cancellation or Change Policy The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. No refunds will be issued for late check-in or early check-out. Stay extensions require a new reservation.  We can confirm Ms. [redacted] did contact Expedia on April 30, 2015, to request a cancellation for a full refund.  At the time, we were unable to reach the hotel approver for an authorization to process the customer’s request.  An email was sent to Ms. [redacted] stating the same.  In researching further, our investigation was unable to identify any error occurred on the Expedia website at the time of the booking. On June 9, 2015, in an effort to resolve the issue to the customer’s satisfaction, we contacted the hotel to advocate further and the hotel management provided Expedia with an approval to issue the refund.  We contacted Ms. [redacted] to deliver the resolution and restated that the refund would be issued to the original payment used at the time of the booking, which Ms. [redacted] accepted.  The time that it takes for the refund to post to the customer’s account depends on how quickly the credit card company processes these requests. We thank you for allowing us to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

November 10, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case *-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mrs. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on March 19, 2015, Mrs. [redacted] self-booked a flight reservation for two travelers using Expedia’s website, itinerary [redacted]. Travel was with [redacted] from Detroit, MI to San Juan, Puerto Rico, departing on September 13, 2015, and returning on September 20, 2015. We understand Mrs. [redacted] is requesting compensation for the inconvenience caused by the airline initiated schedule changes affecting her itinerary.
We have verified that on March 22, 2015, [redacted] changed the departure time of Mrs. [redacted] outbound flight from 9:30 AM to 6:20 AM. Upon receipt of this schedule change, Expedia sent an e-mail to the e-mail address associated with the booking, notifying Mrs. [redacted] of the change.
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly. However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when, or how often, airline initiated schedule changes occur. We cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
Only the airlines can make changes to flights. These changes are not related to the type of ticket purchased or the company it was purchased from. Airlines rarely tell Expedia why they make a change. Schedule changes are often due to routing adjustments, severe weather, or staffing or maintenance issues.
While we regret Mrs. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, as it is the travelers’ responsibility to verify their flight details with the airline within 48-24 hours of travel, and arrive and check-in for their flight in an adequate amount of time prior to their scheduled departure, Expedia is unable to honor the customer’s request for compensation.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]

Complaint: [redacted]I am rejecting this response because:
I have sent all the documents and I have attached it  to this thread as well. You will see in the "Balloon Request" that I requested, in advance, to decorate my Junior Suite with balloons. In "ex2" you will also see and can verify with the hotel that that is a Deluxe Suite they decorated instead. That proves before I got to the hotel, before I even saw the room & realized they did not have ocean views, that they upgraded me out of their kindness and not due to the negligence of Expedia. I have cross referenced the hotel's website with Expedia's. There is no mention of an ocean view room within a Junior Suite room and the fact that it is still on Expedia's website, even after I complained that it does not exist, continues to prove Expedia's negligence.  You continue to mention that I stayed there all four nights as if I had a choice. I called Expedia & requested them to transfer me to a hotel that offered what was falsely advertised and that lead to a series of transfers that ended up with me getting hung up on. Once again, in a different country, with no transportation, where was I going to go especially since the company that I booked through offered no assistance? Do what you will with that information, after this I will be proceeding forward with my other options. Sincerely,[redacted]

August 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: The WEB Site for Expedia was conveniently "unavailable" or I would have used it on the day the transactions were being made.  If I had been communicating in writing to Expedia there is no chance for miscommunication, and non of this would be happening now.  Both my wife and I agree, we THOUGHT we heard, in very hard to understand, "English" that there were no NON Stop flights available.   This was found to be untrue, and the agent of Expedia booked based on their own experiences and flight knowledge.  They were unfamiliar with Delta.  This trip was supposed to be a vacation, however it has turned in to a nightmare.  I realize Expedia is a global company, but trying to get connected to someone in the United States to assist is next to impossible.  I nor anyone within my family, and as many as my veteran friends I can reach out to on social media will ever use them again.  There are numerous complaints on line, on the WEB, detailing the questionable ethics of this company.  I did not go to Revdex.com to begin my complaint, as EXPEDIA states, I have numerous records via my phone and my AT&T bill indicating the many, many calls that always ended up in not being switched to the U.S. except twice, then only to hear nothing favorable or promising.  I do implore you Revdex.com to further assist me, knowing full well of many numerous complaints to the Revdex.com in the past regarding this company from many others.  They are a matter of record.  For Expedia to state that they listened and determined is insufficient.  Their poor ethics should negate any statement regarding their findings. Sincerely,
[redacted]

July 31, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Our records reflect on July 20, 2016 the customer accessed Expedia.com and self-booked Itinerary #[redacted] for a stay at the American Plover Hotel in Plover, Wisconsin to check in on July 23, 2016 and checking out on July 24, 2016.  The room chosen by Mr. [redacted] was noted as having 1 queen bed.  The hotel’s information provides that children can be accommodated free in a room and that roll away beds can be reserved for $10.00 per night.  A review of the itinerary emailed to him does show the room accommodates two guests. 
 
While we regret the customer’s room did not meet their expectations, Expedia.com acts only as a third party booking intermediary.  Room descriptions are provided by the vendors and Expedia’s terms of use, agreed to by customers who choose to utilize our website, states the following:
 
TERMS OF USE For Expedia Website
 
https://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability
 
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Expedia, Inc. expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
 
As the vendor did provide the room booked, and it was fully utilized, they will not agree to a refund.  Expedia must abide by the stated terms and conditions of the vendors who advertise on our site.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted]’s concerns.
 
On July 25, 2016, Expedia contacted United Airlines; they advised the correct ticket number for [redacted] is [redacted].  The other ticket number [redacted] is not valid and the customer was not charged.
 
United Airlines advised, to make sure the customer prints out the correct ticket number 3 ending [redacted].
 
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: I have already stated in my complaint that I contacted the hotel and was told to call Expedia. Asking me to call the hotel again will only lead to me being once again directed to call Expedia, which will not help resolve the issue. Both parties conveyed to me that there would not be an additional charge for changing the reservation dates. The hotel's understanding was that my payment to Expedia covered the stay. If my transaction was changed so that Expedia would not pay the hotel for the stay, that would implicate an additional charge which I did not authorize. Both companies were not on the same page and misrepresented the changes made to my reservation. I would like Expedia to either issue me a refund or contact [redacted] to request them to issue me a refund.
Sincerely,[redacted]

August 25, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the hotel refund request. Our records show on July 22, 2016, Mr. [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted], with a check-in date as July 23, 2016. The full amount the customer’s paid for the reservation was $258.02USD. We understand from Mr. [redacted]’s complaint, spa amenities at the hotel were not available during the scheduled reservation dates. Mr. [redacted] mentioned this was one of the main reasons they booked at this specific hotel. Mr. [redacted] is requesting a partial refund of the amount the hotel charged for this reservation. Upon researching the customer’s complaint, we can confirm amenities were not available. The customer’s never contacted Expedia by phone. The hotel will no longer approve a refund. As a courtesy to Mr. [redacted] we have proceeded to process a partial refund of $138.93 for the reservation. The amount refunded is the higher amount charged for one of the two nights. This has been documented on the customer’s account. In the future we suggest that the customer contact Expedia so that we may inquire with the hotel and attempt to find a solution. Expedia’s goal is to provide an excepti[redacted] customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted] concerns.
 
 
We have reviewed our records and could not locate an email regarding the dispute of the Best Price Guarantee denial. However, as we appreciate the customer’s continued business, Expedia has processed a refund in the amount of $93.00 for the difference claimed in the Best Price Guarantee submission. The refund will reflect on the customer’s statement within five to seven business days from today’s date.  The customer will not receive the $50.00 coupon, as the customer account is only a single use account and per the terms and conditions of the program, the account does not qualify for the coupon.
 
 
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.
 
Expedia found no calls from the customer on October 4, 2016, regarding the hotel reservation.
 
Expedia has already contacted the hotel; they advised the will only authorize the refund for one night only. Expedia refunded the customer on October 21, 2016, in the amount of $300.00
 
Based on the hotel reservation was a nonrefundable; which the customer did agree to at the time of the booking.
 
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

January 4, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund. On December 26, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on December 23, 2016, the customer self-booked a hotel reservation at the [redacted] check-in date January 1, 2017, check-out date January 6, 2017. The customer is stating they submitted a Best Price Guarantee claim; however the customer did not qualify for the refund for the difference.
 
Upon further researching this matter, we can confirm on December 24, 2016, the customer submitted the Best Price Guarantee with an attachment. Expedia advised the customer that the room type the customer booked was nonrefundable and the room type on their attachment was refundable. Expedia advised the customer that the room types must match to qualify for the refund. Expedia confirmed the room type for the nonrefundable room; however the current price was higher than what the customer paid.
 
The customer replies to Expedia with another attachment for the Best Price Guarantee. Expedia replies to the customer the attachment did not reflect the total cost for the room, including the taxes and fees. Expedia advised the customer we could not honor the refund request.
On December 26, 2016, the customer contacted Expedia regarding the Best Price Guarantee. Expedia offered the customer as an exception to apply the $50.00 coupon onto the customer’s account. The customer did agree.
 
Expedia has reviewed the customer’s Best Price Guarantee claim that was sent on December 24, 2016. The original cost of the reservation was $277.57 and the original Best Price Guarantee claim the total price was $263.26.
 
Expedia will issue a refund for the difference of $14.31, as a one-time courtesy.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

August 11, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service<

Complaint: [redacted]I am rejecting this response because:
I am NOT disputing the charges for additional driver and GPS Unit that we agreed to upon arrival at Enterprise Leasing in Dublin.  What I am trying to resolve is the difference in the other overcharges that we cannot get the support of Expedia to help resolve.  I've included the original lease agreement in the amount of $246.16 as well as the documentation from their Customer Service Department via email.
According to our agreement, the car was to be picked up in Dublin and dropped off at Shannon Airport with no additional charges.  We were told at the time of pick-up by Enterprise Leasing that there is an additional charge of $100 Euro or we couldn't take the car.  We disputed this charge and they said we could work this out with Expedia.  I have NEVER received an itemized bill for all of the charges, but my credit card bill came in at $502.03 USD   
Upon return from Ireland and in calling Expedia Customer Service, I was told that there was NOT a one way charge, this was included in our original rental agreement.  I can't get anyone to give me a straight story as to what the charges are since I have never received an itemized receipt which I am entitled to.  In both of my calls to Expedia Customer Service, they contacted Enterprise Leasing on my behalf and told me I would receive an itemized receipt via email and as of today, 9/20/2016, I haven't. 
 
 
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Expedia is lying and they have offered nothing in the way of a solution. They are flat out lying. The email they are referring to clearly states that the entire credit is mine - I have included a copy of it here. There is no link to anything except a link to rebook a flight. This is the only email they sent me. Additionally, it is their representative's responsibility to explain the terms verbally to me over the phone and he did not. They owe me this money and that is the only acceptable resolution. Sincerely,[redacted]

August 30, 2016 Revdex.com Expedia.com – Dallas and Northeast Texas Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service issues. Upon researching Ms. [redacted]’s complaint, we were unable to find the itinerary number the customer provided. Further research shows, contact information provided is linked to multiple account but no itinerary searches or customer service contact details were found. Please provide more information such as full itinerary number, other email address used to book the reservation, or any case # given when you first contacted customer support for further research. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

August 6, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. Upon receipt of the Revdex.com submission, we were able to verify on June 4, 2015, the customer attempted to book a flight reservation. Please accept our apologies in regards to the difficulties they may have encountered. We regret any inconvenience that may have occurred and would like to assure Mr. [redacted] that his business is important to us. As Expedia.com is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice though the actual cost of the airline ticket is charged by the carrier directly, not Expedia. The Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the availability will change. The change can occur at any time during the booking process; so it may appear that flights are available however at the time the credit card information is entered, the updates or changes would appear. We have given the matter our full consideration, however, as Expedia is not the merchant of record, we are unable to provide the refund requested. Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

February 15, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mr. [redacted] did not accept our response.
Mr. [redacted] stated in his rebuttal that he “never acknowledged that the flights were not booked” as stated in our response, however, our records reflect that Mr. [redacted] was informed that he saved an itinerary on our site but, never actually purchased it. This was acknowledged by Mr. [redacted] when he was offered the flight numbers from the saved itinerary for the purpose of booking the same flights through the airline. We do not see any error by Expedia and as a result, we are unable to honor Mr. [redacted]s’s request of a refund.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

June 4, 2015 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Our records reflect that on May 8, 2015, Mrs. [redacted] booked a one-way flight from Houston, Texas to St. Louis, Missouri, traveling on May 19, 2015. We understand from Mrs. [redacted] complaint that she arrived at the airport on May 19, 2015, and was informed that her as her ticket could not be located. She stated that the ticket had been changed from [redacted] to [redacted]. On May 4, 2015, we contacted [redacted] on Mrs. [redacted] behalf to inquire about her ticket. We were told that her flight had been delayed over a half hour which would have caused a misconnection. As a result, they agreed to offer Mrs. [redacted] a full refund to her original form of payment. She can expect her refund to arrive in her account in seven to ten business days per [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service