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Expedia Inc Reviews (2550)

May 27, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms. [redacted]’s complaint.  At this time we are requesting Ms. [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia account. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

August 11, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding her reservation.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...
Sincerely,
 
Tier 3 Customer Service<

April 12, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Mrs. [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation that was not honored.
 
Our records reflect on February 8, 2017 Ms. [redacted] accessed Expedia.com and self-booked itinerary #[redacted] for a hotel collect reservation for a one night at the [redacted], Port Canaveral – Cocoa Beach Florida to check in April 1. 2017 and checking out April 2, 2017.  An electronic fax is automatically transferred to the vendor upon completion of an online booking.  Expedia regrets that the customer was not provided a room and the inconvenience she and her family experienced. 
 
Expedia acts only as a third party booking intermediary for travel vendors, who are independent contractors.  Expedia makes every effort to ensure our customer’s reservations are honored by the vendors, however we do have information on our website always encouraging our customers to confirm their reservation with the vendor before leaving on their trip, as a precaution.  This allows time to contact Expedia if a vendor has overbooked or otherwise cannot meet the reservation. 
 
We are sorry that our customer had this experience and that we were unable to locate any available rooms in the area for them.  As a courtesy, we have provided Ms. [redacted]’ online Expedia account with a $200.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. The coupon is valid for one year from the date of issue and is immediately accessible within your account. By accessing her account and using the live link associated with the coupon, Ms. [redacted] will find the terms of use for the coupon and the expiration date.  We hope she will allow us the opportunity to improve upon her experience in the future
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

August 30, 2016 Revdex.com Expedia.com – Dallas and Northeast Texas Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the customer service issues. Upon researching Ms. [redacted]’s complaint, we were unable to find the itinerary number the customer provided. Further research shows, contact information provided is linked to multiple account but no itinerary searches or customer service contact details were found. Please provide more information such as full itinerary number, other email address used to book the reservation, or any case # given when you first contacted customer support for further research. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: Expedia should take the responsibility and accept the fact that they failed to inform the customer about cancellation. They should have sent a notification email/text or call to the customer to prevent this incident and not let the customer to complete the first leg of the trip. I'm requesting a refund for the amount of the first leg of the flight or the hotel accommodation cost ($488.91) Sincerely,[redacted]

June 23, 2015 Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-[redacted]Itinerary# [redacted]  Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from you. Expedia, Inc. isresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted])regarding a refund request.  Weunderstand Mr. [redacted] is requesting a refund of additional charges levied by theairlines for his infant daughter.. On June 23, 2015 we contacted the customerto acknowledge receipt of their Revdex.com complaint.`Our records indicateon April 3, 2015 the customer accessed Expedia.com and made a packagereservation for flights and resort reservations departing from Kansas City,Missouri on May 15, 2015, staying at the [redacted]in Puerto Aventuras, Cancun and returning on May 16, 2015 to Kansas City,Missouri.   Mr [redacted] is reportingthat while his itinerary charges show all taxes and fees were included, hisinfant daughter, who was listed on the itinerary and was to fly free in aparents lap, was charged an additional $142.50 at the airport for taxes andfees.  Expedia made several attempts toadvocate with [redacted] on the customer’s behalf, but they have not agreed torefund the additional cost.   Expedia regrets anyinconvenience this issue has caused our valued customer.  As a goodwill gesture, on June 23, 2015Expedia has processed a refund of $142.50 back to the customer’s original formof payment.  The time it takes for thiscredit to be available in his account depends upon how quickly his bankprocesses refunds.   We thank you forallowing us the opportunity to address the issues that were brought to ourattention.  If you have any furtherquestions or concerns regarding this matter, please feel free to contact us.  Sincerely, [redacted]Tier 3 CustomerService

January 4, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund. On December 26, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on December 23, 2016, the customer self-booked a hotel reservation at the [redacted] check-in date January 1, 2017, check-out date January 6, 2017. The customer is stating they submitted a Best Price Guarantee claim; however the customer did not qualify for the refund for the difference.
 
Upon further researching this matter, we can confirm on December 24, 2016, the customer submitted the Best Price Guarantee with an attachment. Expedia advised the customer that the room type the customer booked was nonrefundable and the room type on their attachment was refundable. Expedia advised the customer that the room types must match to qualify for the refund. Expedia confirmed the room type for the nonrefundable room; however the current price was higher than what the customer paid.
 
The customer replies to Expedia with another attachment for the Best Price Guarantee. Expedia replies to the customer the attachment did not reflect the total cost for the room, including the taxes and fees. Expedia advised the customer we could not honor the refund request.
On December 26, 2016, the customer contacted Expedia regarding the Best Price Guarantee. Expedia offered the customer as an exception to apply the $50.00 coupon onto the customer’s account. The customer did agree.
 
Expedia has reviewed the customer’s Best Price Guarantee claim that was sent on December 24, 2016. The original cost of the reservation was $277.57 and the original Best Price Guarantee claim the total price was $263.26.
 
Expedia will issue a refund for the difference of $14.31, as a one-time courtesy.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
Thank you for your response. We have reviewed the documentation/new information provided to further address [redacted] concerns.
 
 
We have reviewed our records and could not locate an email regarding the dispute of the Best Price Guarantee denial. However, as we appreciate the customer’s continued business, Expedia has processed a refund in the amount of $93.00 for the difference claimed in the Best Price Guarantee submission. The refund will reflect on the customer’s statement within five to seven business days from today’s date.  The customer will not receive the $50.00 coupon, as the customer account is only a single use account and per the terms and conditions of the program, the account does not qualify for the coupon.
 
 
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

May 27, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on May 1, 2016, Mr. [redacted] booked a roundtrip flight from Birmingham, Alabama to Miami; travel was scheduled for May 8, 2016, through May 14, 2016.
We understand from Mr. [redacted]’s complaint that he selected the first class option for his flight but, ended up with an economy seat. Mr. [redacted] feels that his was an error on Expedia’s part and stated that he was promised a refund.
We have reviewed Mr. [redacted]’s complaint and the documentation regarding this matter. There is no record that a refund was offered or that a refund was issued. At Expedia, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stay. While we do not view this complaint as something Expedia is responsible for, because we value Mr. [redacted] as a customer and regret the experience he reports, we have undertaken an exception to resolve his complaint. We have provided Mr. [redacted]’s online Expedia account with a $200.00 Expedia Travel Coupon valid towards the future purchase of a stand-alone flight reservation, either as a stand-alone booking or in a vacation package. The coupon will appear in the booking path for his next qualified reservation, and it is valid until one year from the date of this letter. 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:
Expedia is lying and they have offered nothing in the way of a solution. They are flat out lying. The email they are referring to clearly states that the entire credit is mine - I have included a copy of it here. There is no link to anything except a link to rebook a flight. This is the only email they sent me. Additionally, it is their representative's responsibility to explain the terms verbally to me over the phone and he did not. They owe me this money and that is the only acceptable resolution. Sincerely,[redacted]

August 6, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. Upon receipt of the Revdex.com submission, we were able to verify on June 4, 2015, the customer attempted to book a flight reservation. Please accept our apologies in regards to the difficulties they may have encountered. We regret any inconvenience that may have occurred and would like to assure Mr. [redacted] that his business is important to us. As Expedia.com is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice though the actual cost of the airline ticket is charged by the carrier directly, not Expedia. The Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the availability will change. The change can occur at any time during the booking process; so it may appear that flights are available however at the time the credit card information is entered, the updates or changes would appear. We have given the matter our full consideration, however, as Expedia is not the merchant of record, we are unable to provide the refund requested. Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

July 31, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Our records reflect on July 20, 2016 the customer accessed Expedia.com and self-booked Itinerary #[redacted] for a stay at the American Plover Hotel in Plover, Wisconsin to check in on July 23, 2016 and checking out on July 24, 2016.  The room chosen by Mr. [redacted] was noted as having 1 queen bed.  The hotel’s information provides that children can be accommodated free in a room and that roll away beds can be reserved for $10.00 per night.  A review of the itinerary emailed to him does show the room accommodates two guests. 
 
While we regret the customer’s room did not meet their expectations, Expedia.com acts only as a third party booking intermediary.  Room descriptions are provided by the vendors and Expedia’s terms of use, agreed to by customers who choose to utilize our website, states the following:
 
TERMS OF USE For Expedia Website
 
https://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability
 
LIABILITY DISCLAIMER
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the Expedia Companies and Expedia Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Expedia, Inc. expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
 
As the vendor did provide the room booked, and it was fully utilized, they will not agree to a refund.  Expedia must abide by the stated terms and conditions of the vendors who advertise on our site.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
Given Expedia's refusal to deal with my issue and the false advertising that Expedia continues to do up to this day. I will be filing a complaint with the State Attorney's office in Washington State.Sincerely,
[redacted]

July 25, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue...

from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund.  On July 12, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on January 25, 2016, the customer self-booked a combinable one-way flight reservation for [redacted] and [redacted] using Expedia.com.  Travel was on SATA Air Acores/SATA International Airlines; departing July 21, 2016, from Oakland, California to Terceria, Portugal; returning on August 4, 2016, from Terceria, Portugal to Oakland, California with Azores Airlines.  The customer is stating, they contacted Expedia due to an airline schedule change to cancel the flight reservation.  The customer is stating they have not been refunded.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  SATA Air Acores/SATA International Airlines and Azores Airlines were the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when or how often an airline initiated schedule change occurs.  Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
 
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
 
Upon further researching this matter, we can confirm on June 25, 2016, the customer contacted Expedia, requesting to change the outbound flight reservation for [redacted] to July 29, 2016, and to cancel the flight reservation for [redacted].  The customer requested to be refunded for [redacted]’s ticket, due to the airline schedule change.  Expedia contacted the airline; however, they were not available.
In reviewing the customer’s account on July 13, 2106, the ticket for [redacted] was refunded in full.  The ticket for [redacted], was refunded for the return flight, because the outbound flight was used.
 
SATA Air Acores/SATA International Airlines and Azores Airlines will process the refund back to the customer’s original form of payment.  The timeframe for the refund can take up to 8-weeks, which is the standard timeframe for all airlines.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

April 4, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case ID [redacted]) regarding phone calls. Expedia appreciates the customer reaching out to us regarding phone calls that they have recently received. We have confirmed that these phone calls were neither generated nor authorized by Expedia. We have identified these incidences as telephone phishing scams targeting residents. Our information security team has indicated that there has been no data breach by Expedia as the phone calls are targeting residents in general – not just Expedia customers. In fact, many of the complaints we are receiving are from non-Expedia customers. This scam is using the Expedia name in an illegal manner. We can assure Ms. [redacted] that Expedia has reported this fraudulent activity to law enforcement. We suggest she does the same and visits the following website to report the incident as well - • Federal Trade Commission (http://www.consumer.ftc.gov/articles/0341-file-complaint-ftc#Types) If Ms. [redacted] responded to the call by providing credit/debit or other financial account information, we strongly encourage her to contact her issuing bank for further guidance. We at Expedia recognize the significant level of trust required to book travel with us. As such, we are glad to report that this incident is not a breach of privacy on our part, but for more information on how we protect the private information of our customers please visit our Privacy Policy page at http://www.expedia.ca/daily/enc4105/service/privacy.asp. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

August 29, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Mr. [redacted] is requesting to be relocated to a different hotel. On August 28, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect May 30, 2017; an agent assisted the customer book a package reservation. Travel is on American Airlines, departing September 19, 2017, from Phoenix, Arizona to Barcelona, Spain; and returning on September 29, 2017, from Barcelona, Spain to Phoenix, Arizona. The package includes a hotel stay at the Two Hotel Barcelona by Axel-Adults only, via itinerary number [redacted]. The customer is stating that Expedia did not disclose that the hotel advertises for gays.
 
Upon further researching this matter, we can confirm on July 28, 2017, the customer contacted Expedia complaining about the hotel. The customer advised that they were not disclosed that the hotel advertises for gays. The customer requested to cancel and receive the refund. Expedia contacted the hotel because it is nonrefundable, the hotel would not authorize the cancellation or refund. The hotel advised that all guest are welcome at the hotel.
 
In reviewing the account, the package reservation is active for travel on September 19, 2017. The flight is nonrefundable; the customer is responsible for the airline impose change fee of $300.00 per person; plus any fare difference. If the customer would like to be relocated to a different hotel, Expedia can assist the customer; however it would be at the customer’s own expense.
 
Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. We do not own or operate any hotels, nor do we set any policies related to refunds. We hope the customer understand that we must adhere to the policies of the hotel in this case. Our customers do have the capability to view hotels reviews online before purchasing the reservation.
 
Our website does provide information that they hotel is affiliated with international gay, lesbian, bisexual and transgender guests. Expedia is not required to provide this information.
 
Based on the above, Expedia is unable to honor the relocation or refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because:
Dear Revdex.com,Thank you for responding. I see that Expedia.com is not wanting to have a refund to me. But this very irresponsible because the past three months I've been talking to them for the refund problem. Sure that the hotel wouldn't want to have a refund to me because they weren't contacting with the hotel since the beginning of the complaint. And now we can see that there are any other ways to contact the hotel. That is a lie to us, customers that they can't reach the hotel. They are not supposed to lie to me and to trying to fix it since the beginning.thank you for taking your time with me.Than you! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I am NOT disputing the charges for additional driver and GPS Unit that we agreed to upon arrival at Enterprise Leasing in Dublin.  What I am trying to resolve is the difference in the other overcharges that we cannot get the support of Expedia to help resolve.  I've included the original lease agreement in the amount of $246.16 as well as the documentation from their Customer Service Department via email.
According to our agreement, the car was to be picked up in Dublin and dropped off at Shannon Airport with no additional charges.  We were told at the time of pick-up by Enterprise Leasing that there is an additional charge of $100 Euro or we couldn't take the car.  We disputed this charge and they said we could work this out with Expedia.  I have NEVER received an itemized bill for all of the charges, but my credit card bill came in at $502.03 USD   
Upon return from Ireland and in calling Expedia Customer Service, I was told that there was NOT a one way charge, this was included in our original rental agreement.  I can't get anyone to give me a straight story as to what the charges are since I have never received an itemized receipt which I am entitled to.  In both of my calls to Expedia Customer Service, they contacted Enterprise Leasing on my behalf and told me I would receive an itemized receipt via email and as of today, 9/20/2016, I haven't. 
 
 
 
 
 
Sincerely,[redacted]

June 8, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On May 21, 2016, we received the receipt of the Revdex.com complaint.
 
Our records reflect on February 10, 2016, the customer self-booked a flight reservation using Expedia.com.  Travel was on China Eastern Airlines, departing May 6, 2016, from Los Angles, California to Osaka Itami, Japan; returning on May 18, 2016, from Osaka Kansai, Japan to Los Angles, California. The customer is stating was unaware of an airline schedule change on the return flight and had missed the flight.
 
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  China Eastern Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia has no control over when or how often an airline initiated schedule change occurs.  Expedia cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
 
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
 
Upon further researching this matter, we can confirm on May 18, 2016, the customer contacted Expedia, advising she did not receive any notification of the airline schedule change for the return flight. The customer advised us that she was at the airport; however the flight was leaving in a few minutes. Our agent contacted the airline; they advised they could not allow the customer to board the flight as the customer did not check-in on time. The airline did not have another flight for the customer.
 
Our agent advised the customer Eastern China cannot assisted the customer, we offered to rebook the customer; however the customer would have to pay for the new booking. The customer declined.
 
On May 19, 2016, the customer contacted Expedia, advising she did not receive any confirmation of the airline schedule change. The customer advised that the return date was booked for May 19, 2016 and not May 18, 2016. Our agent advised the customer, self-booked the dates for departing May 6, 2016 and returning on May 18, 2016. The customer advised that she only received part of the itinerary, our agent did advised the customer found no calls from the customer until May 18, 2016.
 
Our agent advised Expedia could only book a one-way flight back to Los Angles, California; however the customer would be responsible for the cost. The customer declined.
 
On June 8, 2016, Expedia contacted the airline, on the customer’s behalf; they advised the customer arrived on May 18, 2016; however was late to check-in and was marked as a no show. The airline advised the ticket does not have any value on it. China Eastern advised the schedule change was for the return flight; however was only a time change.
 
In reviewing Ms. [redacted]’s account on March 1, 2016, Expedia did  send the customer an automated email regarding the airline schedule change for the return flight.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
Expedia does advised our customers to reconfirm their international flight reservation at least 72 hours prior to departure by contacting the airline directly, which is located on the customer itinerary. We hope the customer understands Expedia cannot honor the request for the refund on the return flight or for the new flight or for international phone calls.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

September 10, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding a hotel reservation refund request. 
 
Our records show on September 6, 2016, Ms. [redacted] self-booked an Opaque hotel reservation via itinerary #[redacted] with a check-in date as September 9, 2016, for a total of $99.41. We understand from Ms. [redacted]’ complaint, due to a possible site error the wrong type of property was given after the reservation was booked. The customer also stated after contacting customer support, no proper resolution was provided. Ms. [redacted] is requesting a full refund due to a site error.
 
Upon researching the customer’s complaint, we can confirm on September 8, 2016, when Ms. [redacted] brought this matter to our attention, a $99.41 refund was processed back to the original form of payment.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience she has encountered in resolving this matter. As compensation was already provided, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Tier 3 Customer Service

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