Expedia Inc

October 31, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms. [redacted]. Expedia, Inc. is once again responding to the consumer complaint from [redacted]) regarding a refund request. As previously stated, Expedia.com serves as a third party intermediary for travel providers such as airlines, and hotels. We are unable to provide credit for something the hotel will not authorize to refund. [redacted] claims her concern is the fact that we were unable to reach someone at the hotel who could approve a refund the day we were contacted by the customers. [redacted] believes the hotel would have provided a refund. While we did reach an agent at the hotel, the hotel initially did not have someone available who could approve a refund. When Expedia was able to get in touch with someone from the hotel, Expedia advocated on the behalf of the customer and the hotel was provided the reason for the room cancelation as a canceled flight. We still did not get approval for a refund for any of the three itineraries. We gladly accepted [redacted]’s comment as feedback however it is up to the hotel on who they have available at any time to authorize agencies of a refund. Expedia has reviewed all of the customer’s concerns in an attempt to resolve the case to the customer’s satisfaction. We have once again determined no refund will be provided to [redacted]. At this time we have no other option than to ask the Revdex.com to close this case. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

November 3, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted]Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on July 16, 2015, the customer booked a package reservation which included a flight and hotel reservation. Accommodations were at the [redacted] [redacted] All Inclusive from August 16, 2015, to August 23, 2015. We understand from the complaint, the customer is requesting a refund due to a hotel credit. Expedia strives to provide the highest level of customer service, and we are sorry for the customer’s recent experience. We regret that the service received was less than satisfactory. At this time, we are requesting [redacted] submit the receipts regarding the additional charges incurred. The customer may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

January 12, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case[redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted]. We regret to hear that she did not accept our response. The itinerary mentioned by Ms. [redacted] was booked by the customer or an authorized party without the assistance of an Expedia representative. There was only one passenger on this itinerary. We have not been able to confirm any of the issues mentioned in the complaint. We ask that Ms. [redacted] contact our office to elaborate with hopes that we will able to identify the booking in question and view the details of the changes that were referenced in the complaint.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

July 24, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request. Our records reflect on May 29, 2016 the customer accessed Expedia.com and self-booked Itinerary # [redacted] for a stay at the Quality Inn, Kanab, Utah to check in June 25, 2016 and checking out June 27, 2016 for a total price of $197.42 to be collected by the hotel upon completion of booking. The customer is reporting that, upon arrival at the hotel they were told they did not have a reservation. A review of Expedia’s notification system shows the hotel was sent the following room request and receipt of the reservation was confirmed by the hotel’s fax system. • 29 MAY 2016 10:47 AM PDT 1 [redacted] Confirmed [redacted] Reserve • Quality In • 815 E Highway 89, Kanab, UT 84741 USA • 25 JUN 2016 - 27 JUN 2016 • Itinerary Number: [redacted] ([redacted]) • Booking ID: [redacted] • 1 Standard Room, 2 Queen Beds, Non Smoking - Advance Purchase Rate We are sorry to learn about the customer’s experience with the Quality Inn Hotel. As you may know, Expedia.com acts only as a third-party intermediary for hotel providers. If one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate action. We encourage them to contact us from the hotel if the accommodations are not satisfactory or there is an issue with their reservation, upon arrival. This enables us to attempt to find a resolution at that time. Expedia shows no record that [redacted] contacted our offices during travel; therefore we were unable to assist with alternate accommodations when they encountered issues. This was a hotel collect itinerary, meaning the Quality Inn was the merchant of record and would be the party to bill the customer. Had they contacted Expedia when they were told by the hotel that they did not have a reservation for them, Expedia’s relocation team would have been able to assist the customer in moving their itinerary to an alternate hotel in the area. As Expedia acted in good faith by notifying the Quality Inn Hotel of the customer’s booking, Expedia was not notified by the hotel that they would not be able to accommodate the customer, and the customer did not contact Expedia from the hotel when they were not provided with a room, Expedia was not given but opportunity to address this problem. Therefore Expedia cannot agree to the customer’s request for compensation in the amount of $500.00. As a courtesy, we have provided the customer’s online Expedia account with a $100.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation Package. The coupon is valid for one year from the date of issue and is immediately accessible within their account. We hope they will allow us the opportunity to improve upon their experience in the future. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Roseanne G[redacted] Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

6, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.  We understand Mr. [redacted] is requesting a refund of a non-refundable hotel booking. On August 6, 2015 we contacted the customer to acknowledge receipt of their Revdex.com complaint and ask for further information to locate his booking.
 
Mr. [redacted] complaint indicates he booked a one night stay at the [redacted] Hotel in Sacramento, California for July 6, 2015, and was not provided the bed type he had expected.  He states he left the hotel and did not use the reservation, however since the hotel is a non-refundable property, he was not provided a refund.  Mr. [redacted] complaint does not provide an itinerary number and regrettably we have been unable to locate his booking under his name or email address. 
 
We are requesting the customer provide the itinerary number, and the email address he booked the reservation under, so we may look into his complaint. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

I am rejecting this because I have saved both confirmation emails and my booking confirmation page and none of them say anything about an additional email or contacting the business to retrieve the key. There is no way customers could have known to do that. Regardless I did speak with someone from Airport Apartments using the contact number at the bottom of my Expedia confirmation (and gave him my confirmation numbers multiple times) and it was a very bizarre experience and it was clear that this company is not reputable. He said there was no reservation for me despite both confirmations and my card payment being processed. I have been using Expedia for years and have never encountered anything like this. Expedia should be liable for businesses it hosts on its site and quite frankly, hosting this listing is unacceptable. It is clear to be that this business has not been properly vetted. I would have never found it without Expedia and, since I paid for something I never received (even after a 45 minute phone call with the "company"), I am pretty sure I was scammed. Following the incident I do not think that Expedia provided adequate customer service and I feel an obligation to move forward with my complaint until Expedia has either removed this listing or sufficiently investigated this business to ensure that no one else is put in the same situation as I was in the future.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, no one never called me back until I made the complaint. thanksSincerely, [redacted]

October 11, 2015 Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding anissue from our customer.  We...

appreciatethe Revdex.com allowing us to address the comments and concerns which have beenbrought to our attention.  Expedia, Inc.is disheartened the customer felt their concerns were not resolved adequatelyby our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted], (Revdex.com case number [redacted]) regarding cruise solicitation calls.  We understand the customer is reportingreceiving calls that appear to be from Expedia regarding cruise sales.   On October 11, 2015 we attempted to contact the customer to acknowledgereceipt of their Revdex.com complaint. Expedia would like to thank Ms. [redacted] for telling us about theseincidents. Expedia takes this very seriously and has been made aware thatactivity known as Phishing is being used to attempt to extract information frompeople.  The callers are using Expedia’sname but the calls are not from Expedia.   If aconsumer thinks a phone call they received is a scam, we would ask them toplease send an email to us and tell us the date and time of the call, the phonenumber that called them, what the caller was requesting, what information thecustomer gave them, and the customer’s contact information, in case we havemore questions. If the consumer has a voicemail from the caller, please attachit to the email. Please email any suspicious call information to [email protected] so we caninvestigate.   We ask that consumers do not give any personal information such asaccount information, credit card numbers or passwords to these callers.  If a customer feels they may have providedany sensitive information, we advise that they inform their bank or credit cardcompany so their accounts can be monitored for suspicious activity.  Consumers can readmore about such activities at the following government site: http://www.consumer.ftc.gov/scam-alerts We thank you for allowing us the opportunity to address the issues thatwere brought to our attention.  If youhave any further questions or concerns regarding this matter, please feel freeto contact us.  Sincerely, Roseanne G[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: Hi, This does not make any sense to me. How can a company who might done business with for years and spent thousands of dollars with failed to try and rectify a situation they created? Like I've mentioned in numerous messages before, I have spent over 10 hours on the phone with you try and resolve this issue with no assistance from your actual team. I have wasted countless hours and been on hold for so long and to only be offered $200  is absolutely ridiculous! My points are still not in my account and there is no timeframe as to when this will happen. This issue happened over two months ago and still not a resolution.  my next step is going to be contacting my lawyer and forced to take this to small claims court for a resolution.
Sincerely,
[redacted]

Revdex.com
May 6, 2016.
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package booking. We understand Mr. [redacted] is requesting a refund of $146.90USD. The customer stated he booked a package reservation via Expedia.com website, after the customer had verified he would receive a 10% discount, in addition to rewards points for being a first time client, booking on Expedia.com. However, the customer stated he did not receive the refund or the points. Per Mr. [redacted], he contacted Expedia.com customer service and was advised his reservation had been purchased into a single use account, which prevented the customer from receiving the promotional benefits. The customer requests to have the 10% discount honored, in addition to the points earned in this purchase. On April 19, 2016, we received receipt of the Revdex.com complaint.
On April 7, 2016, Mr. [redacted] self-booked package reservation via an Expedia.com single use account, itinerary [redacted] with American Airlines and Aria Resort & Casino. Departure is on July 3, 2016 from Boston to Las Vegas. Return is on July 8, 2016 from Las Vegas to Boston. Hotel check-in is also on July 03, 2016 and check-out on July 08, 2016. Package Flight $881.02USD + Hotel $588.05USD = Total amount $1,469.07USD)
Our records indicate on April 8, 2016, the customer contacted Expedia to complaint about the promotion mentioned on paragraph 2. Our agent verified the booking was completed into a single use account. The customer was advised he would not receive the rewards points as he had not met the criteria of Expedia.com Rewards Program; which determines the travelers must be logged into their permanent account and be registered into Expedia.com Rewards Program, in order to receive the points.
In reviewing our records we confirmed Expedia.com did not have a promotion during the time the customer booked the reservation, which would benefit the customer with a 10% discount of the booking. As per the terms and conditions of Expedia.com Rewards Program, the traveler must be logged into a permanent account, in order to receive points for the trips purchased. The points will be released to customer, after the trip is completed, if the customer meets the terms and conditions of Expedia.com Rewards Program; which were accepted by the customer at the time he enrolled the rewards program. Therefore, Expedia will not be able to honor the customer request regarding the reward points, as the reservation is not in compliance to Expedia Rewards Program Terms and Conditions. However, after giving full consideration to Mr. [redacted] complaint, Expedia.com added a $150.00USD travel coupon into the customer’s permanent account, as a one-time courtesy and appreciation for his business.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Misleide B[redacted]
Tier 3 Customer Service

February 10, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Ms. [redacted] (Revdex.com case number [redacted]) regarding a refund request.
 
Regrettably, the customer has not provided an itinerary number and a search of her name and the email address on this complaint do not return any records.  If Ms. [redacted] would like to provide the itinerary number of the travel she is asking to be refunded, we will be happy to research the matter and reply with any resolution we can offer.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted], (Revdex.com case number [redacted]) regarding a refund request.
 
Our records indicate on May 14, 2016 the customer booked itinerary #[redacted] at the Cypress Pointe Resort by Diamond Resorts, Orlando, Florida to arrive on May 23, 2016 and checking out May 31, 2016.  At the time of booking the customer agreed to the hotel’s following stated terms and conditions:
 
Cancellation and Change Policy: Non Refundable
*             The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
*             Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.
 
The customer contacted Expedia asking to cancel their itinerary due to concerns about the Zika Virus.  The hotel would not agree to a cancellation and refund, offering only to allow a reschedule of the dates of stay.  The customer continued to contact Expedia asking for a refund.
 
It should be noted that the Center for Disease Control is currently listing no known cases of the Zika Virus to have been locally acquired in the state of Florida. 
 
Our records further show that on May 20, 2016, a one-time courtesy refund was processed back to the customer’s original form of payment, in the amount of $712.00.  The time it takes for the credit to be available in the customer’s account depends upon how quickly their bank processes refunds. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

May 1, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request. We understand Mr. [redacted] is requesting the refund of a recent hotel stay due to the hotel conditions.
Our records indicate the customer accessed Expedia.com and booked itinerary # [redacted] for a stay at Pacific Shores Inn, San Diego, California checking in on February 25, 2016 and checking out February 26, 2016.  The customer reports that the room was not clean and had no hot water.  Management did not fix the issue when he reported it. He is asking for a refund of his hotel fees.
We are sorry to learn about Mr. [redacted]’s experience with the Pacific Shores Inn.  As you may know, Expedia.com acts only as a third-party intermediary for hotel providers. If one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate action. We encourage customers to contact us from the hotel if the accommodations are not satisfactory, upon arrival. This enables us to attempt to find a resolution at that time.
As Expedia was not contacted during travel, we were unable to assist with vendor or find alternate accommodations when the customer encountered issues.
Expedia made several attempts to advocate on behalf of the customer and secure permission from the vendor to provide a refund.  However the hotel would not agree, claiming no knowledge of the issues. 
Although the hotel will not agree to a refund, as a one-time courtesy, on May 1, 2016 Expedia has provided a oen time refund in the amount of $89.32 back to the customer’s original form of payment.  The amount of time it takes for the credit to be available in the customer’s account depends upon how quickly his bank processes refunds. 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Credit has been issued to my credit card as promised, but I have not received the Expedia Account Credit as detailed.  I will contact the Customer Service Number provided on their web page to follow up on this part of the resolution.  Once this is credited to my account I will confirm the issue closed.
 
Below is an excerpt from Expedia's Response:
Our case notes show this matter was resolved on July 19, 2016 when the customer spoke to an Expedia agent who refunded $400.00 back to the customer’s original form of payment.  The amount of time it takes for the credit to be available in their account depends upon how quickly their bank processes refunds. 
Additionally, as a courtesy, we have provided her online Expedia account with a $100.00 Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel, either as a standalone reservation or in a Vacation Package. The coupon is valid for one year from the date of issue and is immediately accessible within her permanent account under [redacted]@comcast.net. We hope Ms. [redacted] will allow us the opportunity to improve upon her experience in the future.
Sincerely, [redacted]

June 13, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

August 31, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a car reservation. Upon receipt of the Revdex.com submission, we have verified on August 14, 2016, a refund in the amount of $226.26 was processed and on August 29, 2016, a refund in the amount of $127.68 was processed back to Mr. [redacted]’s original form of payment. The time it takes to post the refund to the customer’s account depends on how quickly his credit card company processes refunds. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:First, in Expedia’s reply, the early check-in, baby crib, and fridge, which I requested and confirmed with Expedia agent before my arrival, are based on availability and Expedia misinformed me. But I have to point out that upon my arrival, the baby crib and early check-in are NOT unavailable at that time. The Days Inn Nashville doesn’t provide baby crib and early check-in all the time. This is totally different with amenities based on availability (like first-come-first-serve).Second, I arrived at Days Inn Nashville at 12:15, Oct.21.2015. However, the Days Inn didn’t allow me to check in until 3 pm. After 1 hour phone communication with Expedia agent, Expedia still cannot find me another hotel with acceptable distance, price, and amenities. Because I have to feed my 5-month old baby, in this case, I have to book another hotel by myself. I request a compensation from Expedia since this extra charge is caused by Expedia and this matter wasted me a lot of time and money. Expedia should give me full refund for the original hotel reservation, waive the hotel cancellation fee, and cannot take this as a part of compensation.Third, as for the $50.00 Expedia coupon, when I contacted Expedia for another hotel from Oct.22 to Oct.24, the agent told me I have $50.00 coupon ALREADY existed in my account. I didn’t get any clue about this $50.00 coupon, which is a part of the compensation for this matter I encountered in Nashville. Now, Expedia take this $50.00 as a solution that is definitely unacceptable. Based on above reasons, I cannot agree with Expedia that this matter has been resolved. What I request is as same as that in my original complaint as following: 1. $175.36 reimbursement for the extra expenses that caused by Expedia and Days Inn (Best Western Sunrise Inn and Suites one night cost on Oct.21.2015). 2. $100.00 cash or Expedia credit that applies to my next trip reservation without expiration date as compensate for all troubles and time and efforts I devoted into this matter.I sincerely hope Revdex.com could help customers to protect their rights. Thanks.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I should have guessed that Expedia would only refuse the request for a refund of the "free onboard credit" and not address the unprofessional actions of one of their resolution specialist "managers". There was also no answer as to why every other major website offers the free onboard credit without further paperwork, it's a "free credit" not a rebate, right? This company might be too big to admit their manipulative unethical business practices. But I will make sure to alert as many people as possible of these practices to help other people I know not fall prey to these unethical practices. It's all about the bottom line with Expedia and they still haven't answered my question regarding the unprofessional manager. Please tell me how this will be addressed! Please tell me how a free credit becomes a rebate and you justify it as a business. 
 
Sincerely,[redacted]