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Expedia Inc Reviews (2550)

October 22, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted].
 
On October 20, 2017 Expedia reached out to [redacted] by phone and conveyed that we had spoken with the resort in search of a solution to her issue.  The resort advised that they have corrected the information on Expedia’s website to show their rooms do not have separate bedrooms.
 
In an attempt to assist the customer, Expedia offered to purchase a second room for [redacted].  The resort was able to accommodate this request for the first four nights, October 18, 2017 through October 22, 2017, but they did not have availability for the last night of her original stay. 
 
We spoke to [redacted] and offered to purchase the room for the four nights available, with the agreement that if the resort had a cancellation for the last night, she could pay for that night and Expedia would reimburse her upon her return and submission of the receipt.  [redacted] was agreeable to this and stated that if no room became available on the last night, she would move into the original room with her travel companions for the one night. 
 
On October 20, 2017 Expedia created Itinerary [redacted] for [redacted] and paid the vendor for an October 18, 2017 through October 22, 2017 reservation at the La Zebra Colibri Boutique Hotel in Tulum, MX. and provided the information to [redacted].  She has advised that she will respond to the Revdex.com upon her return, that this matter has been successfully resolved.
 
We apologize to the customer for the inconvenience this situation has caused. Thank you for allowing us to address this matter further. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Roseanne G[redacted]
 
Tier 3 – Customer Service
Expedia, Inc.

October 22, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the canceled flight reservation refund request.  Our records show on July 17, 2015, Mr. [redacted] self-booked an Expedia.com flight reservation via booking number [redacted], with a departing date of August 28, 2015 and a return date of September 3, 2015. We understand from Mr. [redacted]’s complaint, the flight reservation was canceled due to personal reasons and he was advised a credit will be provided by the airline for future travel. The customer also stated, when trying to re-book his flight, the airline advised credit was per passenger only. Mr. [redacted] is requesting compensation or a full refund of the amount paid for the flight reservation due to misinformation provided by Expedia when reservation was canceled.Upon researching the customer’s complaint, on October 12, 2015, Mr. [redacted] brought this matter to our attention. The customer was advised the airline’s cancelation policy, provided to him at the time of booking, applied to each ticket. Further research confirms, via the actual booking process, Mr. [redacted] was advised “tickets are non-refundable and non-transferable.” The customer was also provided a link to view the complete airline rules and policies for changes and cancelations before payment was made. Mr. [redacted] was advised to contact the airline to request for credit to be combined so it can be utilized by one passenger but option was not accepted.Expedia makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasing. Expedia.com only acts as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions set by that particular vendor. Based on the information provided above, we are unable to honor Mr. [redacted]’s request for a refund or compensation.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: Expedia absolutely charged us or they wouldn't have offered us a refund (proof per my attachment). The $200 charge appears on our credit card statement identically to the charge from Expedia in October for our tickets. We demand to be treated fairly and at a minimum refunded OUR $200 that Expedia illegally charges us.Sincerely,[redacted]

August 17, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from...

our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding the customer’s Expedia account.  We understand Mr. [redacted] is requesting a credit.  On August 9, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect the customer has not recently booked any reservations. The last date the customer booked a reservation using Expedia.com was in September 2015. In reviewing the customer’s account, the customer does have 2532 in available points. The points will expire if no additional reservations are booked by April 22, 2017.
 
If the customer has forgotten their password, Expedia can provide the steps on how the customer can reset their password:
Go to the Expedia.com website and click on Sign in.
Click the Forgot your password.
The website will ask the customer to enter their email address [redacted]gmail.com; which is linked to the customer’s account.
Click the Reset My Password, the customer will be emailed instructions on how to reset their password.
 
Please note for security safeguards, resetting the password will remove any credit card information that is stored in the customer’s account.
 
We hope the customer understands Expedia cannot honor the request to add any credits or points to the customer’s account.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

June 30, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on May 18, 2015, the customer self-booked a hotel reservation using the Expedia.com website. Accommodations were at the [redacted], a [redacted] May 20, 2015, to May 21, 2015. The customer is requesting a refund. Upon receipt of the Revdex.com submission, we have verified on May 23, 2015, the customer contacted Expedia via e-mail stating his hotel does not have a pool as indicated on the Expedia website. Expedia replied to Mr. [redacted] e-mail stating the hotel advised that they do have a pool and to contact us via phone. According to the hotel information at the time of booking and which can be found on the customer’s confirmed itinerary he received at the completion of his booking, a pool is located in the same building connected to their lobby at the [redacted]. Expedia relies on our hotel vendors to provide up-to-date and accurate information so we may post this information on our website for our valued customers. We apologize for any inconvenience this may have caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:
I finally received a refund from U-Save therefore this issue has been resolved.However, I will say that I am still not happy with Expedia and do not consider them a trustworthy company. I do not believe that I would have received this refund if I hadn't followed up with Revdex.com and with my bank. When I was fighting the charge on my own, they did not help me.Thanks,[redacted]

August 4, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from...

our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand is Mr. [redacted] is requesting Expedia to correct the room type.  On July 28, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on July 3, 2016, the customer self-booked a package reservation for [redacted]. [redacted] and [redacted]. [redacted]. Travel on American Airlines, departing January 22, 2017, from Charlotte, North Carolina to George Town, Bahamas; returning on January 29, 2017, from George Town, Bahamas to Charlotte, North Carolina.  The package included a hotel stay at Sandals Emerald Bay Great Exuma-All Inclusive, check-in date January 22, 2017, check-out date January 29, 2017.  The customer is stating they encountered an error; they selected the Royal Estate Two Story One bedroom Beach Butler Villa Suite with Pool.  The customer is stating, once they completed the reservation the room type changed to the Beach House Luxury Club Level Room.
 
Upon further researching this issue, we can confirm on July 4, 2016, the customer contacted Expedia, advising they selected Royal Estate Two Story One bedroom Beach Butler Villa Suite with Pool; however once the booking was completed the room type changed to the Beach House Luxury Club Level Room.  The customer wanted to change the room type.  Expedia advised the customer, we could change the room type; however, they would need to pay the fare difference.  The customer declined.
 
Expedia was able to review the customer’s booking session that was made on July 3, 2016.  The customer selected the Beach House Luxury Club Level Room and completed the reservation with that room type.  The customer did not select the Royal Estate Two Story One bedroom Beach Butler Villa Suite with Pool.
 
Expedia can provide the customer with two options: The first option is to change the room type; however, the customer will be responsible for any increase in price.  The second option, the customer can cancel and receive the refund for the hotel booking.  The customer can rebook the correct room type at the current rate online.  The customer has to cancel the hotel booking before December 22, 2016, if not the reservation will be nonrefundable.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers.  As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.  Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation.  This gives Expedia the opportunity to provide an appropriate resolution.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: The geniuses at Expedia can't realize that now the dates have passed for what I paid for. Their solution of just refunding my money would not have allowed me to go on the tours. In addition to a refund I will seek compensation for further damages caused by Expedia's negligence and fail to act. I am also demanding interest for the time the money was stolen from me. I continue to be dissatisfied by Expedia's lack of initiative in resolving this issue. I had to file a complaint to get a genuine response. Actions will have consequences.

Complaint: [redacted]I am rejecting this response because the Expedia account of the details are not correct.  I did not cancel anything on 10/13/16. I booked and cancelled on the same day, 10/4/16.  Expedia should pull the agent's call recording from the evening of 10/4/2017 at 5:21 PM Eastern.  Once they listen to the call they will see the agent contacted the [redacted] while I was on the line and spoke to a manager.  The agent then reported back to me the [redacted] would penalize me one day for the cancellation and I would be refunded $513.99. She further stated the refund could take 5 - 7 business days to post.  I'm deeply saddened and disturbed  that Expedia would allow such a deceptive practice by an agents.  I'm requesting the extra $213.99 to bring the total refund to $513.99 as was told to me by the Expedia agent on 10/4.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Your response is not accurate at all. First of all, I did all my diligence and checked on the visa requirement (after talking to an Expedia customer service rep that barely spoke any English) and the visa was not required at the time I purchased the tickets. The visa requirement took place two weeks before the flight was already scheduled, so how was I supposed to know about these changes?
I have no idea what are you talking re: the $139. Have no idea! We had to purchase two brand new tickets that cost us almost $3000. I did talked to someone while my parents were stuck in [redacted] and tried to see if they can put them on another flight for free, but they said that this is Expedia's fault for non-notification, and that if my parents want to return home t Romania from [redacted] , the ticket will cost $139. Of course we did not pay the money for them to return to Romania because they were coming to the US. So, this is truly unrelated to the subject here.
You did not answer that if you don't advise on visa, why your representative assured me that the visa is not required for Canada transit because is on a "neutral territory" , exact her words. By you refusing to review the taped conversation shows me that you guys have something to hide. I am ok with you listening the tape to prove that you guys gave that info over the phone.
I tried to call multiple times and talked to "managers" that are poorly trained and barely speaking English, and their solution was to hang up the phone and never call back. Is this the service you offer? Didn't you see how many complains you guys have? Doesn't that reflect anything?
I need my money refunded, or I will take a step forward from here. If my problem will not be solved, I will hire a lawyer and take it from there. You will then be required to relieve the recording that truly incriminates you. I am trying to solve the problem in a nice way and all I need is my money back. I do have lots of documents (but could not attach them here because there is no option), and I also did not have enough room to describe the entire story.
Need the problem solved and money back!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: They are looking at two different bookings, this is ridiculous I just want my flight to be good in two weeks Sincerely,[redacted]

January 18, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]  
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a coupon replacement request. We understand the Customer is asking for a redeemed coupon to be replaces. On January 18, 2016 we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.
Our records indicate on January 4, 2016 the customer booked a non-refundable itinerary # [redacted] for a stay at the Westin Hotel, Pasadena, California to arrive on January 8, 2016 and checking out January 10, 2016.  Our records further indicate the customer contacted Expedia on January 5, 2016 and spoke with an Expedia agent whose notes state the customer asked for her itinerary to be cancelled due to weather conditions.  Expedia agents do not cancel a reservation, without a customer requesting this to be done, as there would be no reason we would want to cancel an itinerary unless we understood that was the customer’s wishes.  Our agent’s notes indicate he understood this to be what the customer was asking him to do.  If there was a miscommunication in that conversation, then Expedia regrets the customer’s wishes were not clearly understood.
Because the customer feels the reservation was cancelled in error, an exception has been made, as a courtesy, and the $100.00 Expedia Travel Coupon she applied, when booking the reservation, was added back to her Expedia account.  It is currently available for her use.  However, the terms and conditions of the travel coupon program contain the following conditions:
This coupon will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelled. If travel dates are changed after the use of the coupon, then the coupon will not apply to the changed travel schedule. There is no residual value and no credit will be issued if purchase amount is less than the coupon amount. Customer is responsible for the cost of the booking above the value of the redeemed coupon.
Terms and conditions of this coupon are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia, Inc.
The full terms of Expedia Travel Coupon program can be accessed through the following link:
http://www.expedia.com/daily/promos/advocate/ugc/termsugccpn100.asp
The customer has been informed previously that there will be no further travel coupons awarded to her, as she has been identified as someone who has used the program in a way not intended by Expedia.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

December 25, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Unfortunately we were unable to locate Ms. [redacted] account or itinerary with the information provided. At this time we are requesting Ms. [redacted] please provide the email address associated to the itineraries mentioned. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

January 27, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for your response. We have reviewed the documentation/new information Ms. [redacted] provided to further address her concerns.
The customer booked two one-way ticket, both Frontier Airlines and Spirit Airlines were the merchant of records, and the companies that charged the customer’s credit card. Both airlines are Low Cost Carriers and based on their fare rules, which the customer agreed to at the time of booking, stated changes and cancellations must be made directly with the airline. We hope you understand we have to abide by their rules and regulations.
Expedia works with a live flight inventory that is constantly updated with each airline availability. In reviewing the transaction history for the Spirit Airlines flight segment, it appears the system was updating prices thus the tickets were returned as unconfirmed. However, the system did update the same day and confirmed the tickets on October, 29, 2015. We have no record of the customer being advised until Ms. [redacted] contacted us on January 4, 2016. At that time the Spirit Airline flights was outside the 24-hour courtesy window. While the Frontier Airline tickets were confirmed, Ms. [redacted] should have contacted them directly if she wanted to cancel.
Our goal is to provide and or exceed excellent customer service. We apologize if the service received was less than satisfactory. As Ms. [redacted] was not advised the Spirit Airlines flight was confirmed, we will honor a refund request for those tickets only. As the customer was charged directly by the airlines, we ask that she provide us a copy of her bank statement that reflect these charges. Upon receipt, we will review for refund consideration. The bank statement can be submitted via the Revdex.com complaint system.
We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

June 22, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted]) regarding a car reservation refund request. Our records show on November 20, 2015, Ms. [redacted] self-booked an Expedia.com package reservation which included a car rental via booking number [redacted], with a vehicle pick up date of May 27, 2016 in the amount of $230.09 for the car rental alone. We understand from Mr. [redacted]’s complaint, she was not aware that a credit card was necessary to pick up the vehicle at the car rental location. The customer is requesting a refund of the additional amount billed by the car rental company due to Expedia not providing information regarding needing a credit card. Upon researching the customer’s complaint, we can confirm as of June 9, 2016, when Ms. [redacted] brought this matter to our attention via social media, the case was researched and as a courtesy a refund in the amount of $117.00 was processed back to the original form of payment. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience she has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Ms. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

November 9, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID # [redacted]) regarding a hotel reservation. Upon receipt of the Revdex.com submission, we have verified this issue was resolved on October 28, 2015. A full refund in the amount of $139.12 was processed back to the customer’s original form of payment. The time it takes to post the refund to Ms. [redacted] account depends on how quickly her credit card company processes refunds. Please accept our apologies in regards to the customer’s recent experience with the Expedia Customer Service Center. We regret any inconvenience that may have occurred and would like to assure Ms. [redacted] that her business is important to us. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I agree to the compensation agreement
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: after they offered me $50; I asked for an additional compensation and they rejected.  I just won't do any business with this company any more.
Sincerely,
[redacted]

November 24, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention
Expedia is responding to the consumer complaint from [redacted] B [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...
Sincerely,
Tier 3 Customer Service

July 26, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia,...

Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.  We understand Mr. [redacted] is inquiring about a Best Price Guarantee offer.
 
Our records indicate on July 10, 2015 the customer accessed Expedia.com to book a hotel reservation at the [redacted] [redacted] in Baltimore, Maryland arriving on July 16, 2015 and checking out July 17, 2015. 
 
The customer contacted Expedia on July 13, 2015 asking for a refund due to our Best Price Guarantee and was told we would be unable to agree to his request because he had not followed the procedure of submitting a request form online within 24 hours for review. 
 
At your request, we have reviewed Mr. [redacted] case again; however we are still unable to provide a refund for his reservation.   This request does not meet the terms and conditions set forth in our Best Price Guarantee.  Under the Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website within 24-hrs of the booking.  The price match request must be submitted online within 24 hours of the original booking. The lower priced itinerary needs to meet specific requirements to qualify. The following link to the Expedia Best Price Guarantee Terms and Conditions are provided on the website and can be accessed through the following link, for the customer’s review:[redacted]
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service

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