Expedia Inc

Complaint: [redacted]I am rejecting this response because:
I find it unacceptable that Expedia is "willing" to refund the $29 as a "one time courtesy." As if this is something I'm trying to get for free. It is unacceptable that a business does not want to take responsibility for their actions and their shady ways. And won't even apologize!! Sure, I'll take the $29 dollar refund. But the point of my complaint is to make Expedia accountable for their lies and bad customer service. 
Sincerely,[redacted]

January 28, 2018 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint she is requesting a refund of the credit of the reservation.Our records indicate on August 31, 2017 the customer self-booked a package with a roundtrip flight on Expedia site. The customers flights are operated by United Airlines are scheduled to depart from St. Louis to Denver on October 27, 2017 and returning on October 29, 2017. The customer dud not purchase insurance.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies. The flights merchant of record is United Airlines, and the companies that charged the customer’s credit card. We hope Ms. [redacted] understands we have to abide by their rules and regulations. Based on the fare rules the customer agreed to at the time of booking, her ticket was non-refundable non-transferable and no changes were allowed. The customer purchased a basic economy fare ticket. Via her confirmation email she was advised of the terms and conditions below. We can confirm that on August 31, 2017 the customer was sent a confirmation email that stated the following:Restrictions include: Voluntary ticket changes or refunds are not permitted except as stated in the United 24-hour flexible booking policy 3Due to the information provided to the customer at the time of booking we are unable to offer any refunds as this flight was non-changeable.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

January 25, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding duplicate flight bookings resulting in two charges. 
Our records indicate this complaint is currently being handled by Expedia’s Tier 3 Customer Service Department and Mr. [redacted] will be contacted shortly with a resolution. The customer may use Case # [redacted] when contacting Expedia with any further questions
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

August 6, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Better Business...

Bureau allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Ms. [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.
Our records indicate that on June 5, 2014, the customer self-booked a flight reservation for two travelers using Expedia’s website, itinerary [redacted]. Travel was with [redacted] from San Francisco, CA to Manila, Philippines, departing on October 29, 2014. Prior to travel departure the customer contacted Expedia and cancelled the ticket for one of the travelers, [redacted], receiving an airline credit for future use in the amount of $1009.50. Ms. [redacted] states she was advised by Expedia that she has until October 29, 2015, to utilize this credit. Upon contacting Expedia in July 2015, Ms. [redacted] was advised that [redacted] will not allow the credit to be used as it had already expired. We understand Ms. [redacted] is requesting a refund of the airline credit, minus the airline imposed penalty fee of $200.00, as she is no longer able to utilize the credit towards a new booking.
We have verified that at the time of cancellation Expedia contacted the airline to verify the ticket credit validity and was provided the same information forwarded to the customer. However, when contacted again to utilize the credit, Expedia was advised that the credit value was lost. Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card). We hope you understand we must adhere to the policies dictated by the airlines.
As Ms. [redacted] was advised she has until October 29, 2015, to rebook, but the airline credit could no longer be utilized, Expedia issued a refund in the amount of $809.50 ($1009.50 ticket credit minus the airline imposed penalty fee of $200.00) as a courtesy exception. The time it takes a refund to post to Ms. [redacted]’ account depends on how quickly her credit card company processes refunds, generally within 3-7 business days.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Lidiya N[redacted]
Tier 3 Customer Service

February 15, 2017
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from Mr. [redacted] (Revdex.com case number [redacted]) regarding a request for a refund.
 
Regrettably, with the information provided, Expedia is unable to locate any itinerary that matches the complaint.
 
If Mr. [redacted] would like to supply the Expedia Itinerary number(s) involved with this issue, and the email used to make his bookings, we will be happy to research this matter fully and respond with our findings. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: even the small fee charged by Expedia was not yet returned. That is not a "third party" charge.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have never acknowledged that the flights were not booked as stated in Expedias response and would like to hear or see the proof of this acknowledgement.
If no proof is given I will take the steps needed to refund the $500.00.
Sincerely,[redacted]

October 23, 2017
 
Revdex.com
Expedia.com – Dallas and Northeast Texas
Complaint Department
 
Re: Expedia Case #: O-145175
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.
 
Expedia.com is responding to the consumer complaint from Volkan Yetmisbir (Revdex.com complaint #12426256) regarding the customer service issues.
 
After further researching Mr. Yetmisbir’s complaint, we are unable to pinpoint or find the exact recording as well as a supervisor contact case related to the information provided on the complaint.
 
At this time, we are requesting Mr. Yetmisbir submit the itinerary number and or the email address used to book the reservation related to a $447.60 charge.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel Anderson
Corporation Customer Service

March 14, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on July 29, 2016, Mr. [redacted] booked a six-night stay at the Dar Al Taqwa Hotel from June 18, 2017, through June 24, 2017. We understand from Mr. [redacted]’s complaint that he received a confirmation for this booking but, in early March of 2017, he received an email from the property that an error had been made regarding pricing and the new rate would be substantially higher than his original quote. Mr. [redacted] stated that he had contacted our office to address and had been informed that Expedia would honor the original price, but that he has not heard back from Expedia since. He is requesting that Expedia honor the original price and cover the increase.
Our records confirm that Expedia had reached out to the Dar Al Taqwa Hotel in early March and they advised that they were going to cancel the reservation because of a technical error that caused an incorrect rate to be generated. They advised us that they were not willing to honor the original price.
After further review, we sent an email to Mr. [redacted] on March 6, 2017, advising that we listened to the call between him and our representative and concluded that no error had been made on our end. During the call, we confirmed that our representative informed that he would be contacting our liaison to determine what could be done, but did not agree to honor the price.
On Expedia.com, there are two types of hotels: those for which the customer pays Expedia directly, and those for which the customer pays the hotel directly.  For this booking the hotel was to collect from the customer upon arrival. Please note that each of the companies with which we do business, establish their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

December 7, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted], (Revdex.com case number [redacted]) regarding a request to change or cancel a flight.
 
Our records reflect on December 3, 2016 the customer accessed Expedia.com and self-booked an Expedia Bargain Fare round trip flight departing Boston, MA on Autust 22, 2017 for Seattle, WA and returning August 29, 2017.  The customer contacted Expedia asking to change the flight dates or cancel it for a refund.  Expedia agents provided the details that the fare rules for this type of flight do not allow us to make any changes to the ticket once it is purchased. 
EBF flights are specially-discounted fares negotiated directly with the airlines. Airlines make these low fares available conditioned on the fact that they are non-changeable, non-cancellable, and non-refundable. The rules and regulations associated with the EBF fare were fully disclosed and displayed to the customer during the checkout path on our website, which included the following on the final payment and booking screen:
·         Expedia Bargain Fare flights are negotiated directly with a name-brand airline to offer savings exclusively to Expedia customers. Once you complete your purchase the airline and exact flight details will be revealed in your itinerary.
·         Tickets are nonrefundable, nontransferable and cannot be canceled or changed.
·         Flights do not qualify for upgrades and are ineligible for frequent flyer miles.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As an intermediary, Expedia is not subject to Department of Transportation’s 24-hour refund rule. Delta Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. We hope you understand we must adhere to the policies dictated by the airline.
Based on the above, we cannot offer any other options or compensation related to your booking. We thank you for allowing us the opportunity to address the issues that have been brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Corporate Customer Service

June 11, 2015
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case O-[redacted]
 
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from Ms. [redacted].  We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.
As mentioned in our previous response, Expedia communicated with the hotel on behalf of the customer and a refund was not authorized by the hotel’s representative. Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We hope you understand we must adhere to the policies dictated by the hotel.
Upon further research we have verified that a notification of the hotel’s upcoming construction was not received by Expedia prior to the customer’s stay. While we regret Ms. [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, we are unable to honor her request for a refund.
We thank you for allowing us the opportunity to address the issues, brought to our attention. As no new information has been provided about the issue, we respectfully request the Revdex.com close this case.
 
 
 
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

July 7, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on June 17, 2016, Ms. [redacted] booked two itineraries. The first was a roundtrip flight for [redacted] traveling from June 28, 2016, through July 10, 2016. The other was for [redacted] traveling June 29, 0216, through July 3, 2016. We have confirmed the flights were purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative
We understand from Ms. [redacted] her son’s flight from a different itinerary not booked with Expedia was delayed, causing her to have to book another flight for him the following day. She is requesting a refund for the Expedia booking. She also mentioned receiving conflicting information from Expedia.
We have reviewed the complaint submitted By Ms. [redacted] and it is clear that the issue began with a flight delay that was not related to an Expedia booking. The tickets purchased by Ms. [redacted] are non-refundable; however, if Mr. [redacted] was unable to use his flights, he will be able to use an airline credit from South African Airways. The credit is available for up to a year from the date of purchase. The airline requires a rebooking fee of $250.00 when the credit is used.
We see no activity within the account from the date of purchase and no errors by Expedia that would allow us to refund this booking.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

June 15, 2015 Revdex.comAlaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from ourcustomer. We appreciate the Revdex.com allowing us to address...

the comments and concernswhich have been brought to our attention. Expedia, Inc. is disheartened thecustomer felt their concerns were not resolved adequately by our company priorto seeking further actions from you.Our records reflect that on April 22, 2015, Ms. [redacted] booked roundtrip flights fromHartford, Connecticut, to Liberia departing August 22, 2015, and returning onAugust 28, 2015. We understand from Ms. [redacted] complaint that her flight was affected by anairline schedule change. The merchant of record [redacted] Airlines (the party whocharged the customer’s credit card) offered two options to replace the originalflights. One option would allow the travelers to still arrive in Liberia onAugust 22, 2015, but with a 13 hour layover in Atlanta, Georgia. With the otheroption the travelers would not arrive in Liberia until 10:00pm on August 23,2015. Ms. [redacted] accepted the change with the 13 hour layover in Atlanta, Georgia. Ms.[redacted] explains that she is aware that schedule changes are initiated by [redacted]Airlines, but she is requesting that Expedia cover the cost of an overnight stayin Atlanta, Georgia because she was unhappy with the level of customer serviceshe received from our representatives. We apologize for any lack of service that Ms. [redacted] received while trying to addressher situation. It is never Expedia's intent to mislead or to causeinconvenience to our clients. Please be advised that Expedia does not have adirect control over the flight schedules of the airlines especially regardinginvoluntary schedule changes. While we understand Ms. [redacted] concerns, we do not see any error by Expedia and as aresult, we are unable to honor her request of a refund. However, in discussingthis matter with our Customer Service Department, Expedia, as an offer ofgoodwill, we would like to offer a $100.00 Expedia Travel Coupon that can beredeemed toward the future purchase of an Expedia Special Rate Hotel either asa standalone reservation or in a Vacation Package. The coupon is valid for oneyear from the date of issue and is immediately accessible within Ms. [redacted]account.We thank you for allowing us the opportunity to address the issues that werebrought to our attention. If you have any further questions or concernsregarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: there was nowhere during my purchase a hint or the information about that the ticket cannot be cancelled. It states on the Expedia homepage that Air Berlin tickets can be cancelled for a fee ranching from 150-200 USD.Sincerely,[redacted]

December 23, 2015
                         
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Expedia Case O-[redacted]
Dear Better...

Business Bureau,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. We understand the customer is requesting a refund of an airline ticket.
Our records indicate on October 29, 2015, the customer self-booked a round trip flight reservation for two travelers using Expedia.com website. The flight was operated by [redacted] and scheduled to depart on December 26, 2015, from [redacted], ** to [redacted], ** and returning on December 27, 2015.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers. As American [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules, the tickets were non-refundable with a change penalty fee of $200 per passenger would be charged. In addition, the customer is responsible for any difference in fare.
Our records reflect that on November 12, 2015, Ms. [redacted] contacted Expedia requesting to change her flights as they were booked incorrectly. Our agent assisted the customer with changing the flight reservation We can confirmed that during the call to change the return dates, the agent did advise Ms. [redacted] of the fare rules and that she would be charged  $1812.15 per person to change the flight reservation. Ms. [redacted] agreed to the changes and provided authorization to charge her credit card for the additional charges. As the tickets are non-refunable, we are unable to provide a refund of the reservation.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Hayden J[redacted]
Tier 3 Customer Service

November 24, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us...

time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com Case number [redacted]) regarding a hotel collect reservation. Our records indicate on November 10, 2016, the customer self-booked a “Hotel Collect” reservation (amount to be charged directly by the hotel, not Expedia – Expedia received no funds) through the Expedia.com website. Accommodations were at the Quality Inn & Suites from November 25, 2016, to November 27, 2016. We understand from the complaint, the customer is requesting a refund. Expedia apologizes for any confusion regarding the Travel Coupon and any inconvenience that may have occurred. According to the Terms and Conditions of the coupon: This coupon code discount applies only to stand-alone hotel bookings (not a hotel booking in combination with any other product or offering such as flight + hotel or flight + hotel + car) made online at www.expedia.com that are prepaid at the time of booking (subject to the restrictions set out in the Terms and Conditions below) However the reservation that the customer attempted to apply the coupon to was a Hotel Collect booking in which the customer would pay upon arrival at the hotel, thus not being able to utilize the coupon. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

August 21, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

February 13, 2018   Revdex.com Expedia – DuPont, WA Complaint Department   Re: Expedia Case #: [redacted]   Dear Revdex.com,   Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.   Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a missing hotel reservation.   Our records indicate that on November 17, 2017, Mr. [redacted] or an authorized user of the account, booked a seven night stay online via Expedia.com, at the Westin Princeville Ocean Resort Villas, checking in on December 31, 2017, and checking out on January 7, 218, under itinerary [redacted].   We understand from Mr. [redacted]’s complaint, that upon arrival he was informed that the hotel cancelled his reservation on December 28, 2017, due to overbooking and he is requesting refund in the amount of $1700.00 and replacement tickets for two travelers from LAX-HI.   Upon receipt of Mr. [redacted]’s complaint, we investigated the issues which were brought to our attention. We can confirm that on December 31, 2017, Mr. [redacted] contacted Expedia’s customer service department for assistance with his hotel reservation. Mr. [redacted] informed our representative that the hotel cancelled his reservation as a result of overbooking. At that time, our representative reached out to the hotel and advocated on behalf of Mr. [redacted] why his reservation was cancelled. Our representative was advised by the hotel that they would accommodate Mr. [redacted] for the night of December 31, 2017, as the hotel is overbooked. Our representative then transferred Mr. [redacted] to our lodging operations department to be relocated at no additional cost.   Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providers, in this case, the Westin Princeville Ocean Resort Villas,.   Further, our Terms of Use provide:   The carriers, hotels and other suppliers providing travel or other services on the Services are independent contractors and not agents or employees of the Expedia Companies. The Expedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.   Based on the above, Travelocity is unable to honor Mr. [redacted]’s refund request or his request to provide airfare for two, however, as a gesture of good faith we have applied an Expedia travel coupon in the amount of $100.00 to his Expedia.com account. The coupon is valid for one year from the date of this response and good toward any Expedia special rate hotel or vacation package.     Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.     Sincerely,     LaToya J[redacted] Corporate Customer Service

October 12, 2015
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted]. We appreciate the customer providing additional information that will assist us in resolving his issue.
On October 12, 2015, we contacted Mr. [redacted] via phone and were able to resolve the matter. A refund of $64.93 was processed back to the customer’s credit card. A refund receipt was sent to his e-mail address on file. The time it takes for the refund to post depends on how quickly his bank processes refunds.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case.
Sincerely,
Britt M[redacted]
Tier 3 Customer Service