Expedia Inc

April 27, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on October 31, 2017, Ms. [redacted] booked a 14- night stay at Sunset Vistas Two Bedroom Beachfront Suites from February 27, 2017, through March 13, 2017.
We understand from Ms. [redacted] that she requested a room with a gulf view but, says that she was told that non were available. Ms. [redacted] stated that she agreed to a unit with a full gulf view at a higher cost as a result. She feels that Expedia has overcharged her and is requesting refund of $1,000.00. . Ms. [redacted] also wants the rewards points earned for this booking added to her account.
On March 14, 2017, Ms. [redacted] contacted our office because she did not feel that she received the room that she paid for. We contacted the property on her behalf to inquire what room was issued. After review, they confirmed that Ms. [redacted] booked a room with a gulf view and a balcony. We were informed that the customer received the type of room that she paid for and that no refund would be issued. Ms. [redacted] also received 11,608 bonus points for this booking including 1,410 bonus points.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

June 22, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Ms. [redacted] (Revdex.com case ID # [redacted]) regarding a flight reservation. Upon receipt of the Revdex.com submission, we have verified this issue was resolved on June 3, 2015. The customer agreed to a $200 Travel Coupon which was provided to Ms. [redacted] account. We apologize for any inconvenience this delay may have caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Hello
 
An Update since a responded via your Revdex.com platform earlier this evening.
 
1) please know I was never asking for a refund- but a flight voucher- much like any client who is involuntarily bumped off a flight
 
2) I called Expedia- I spoke with Rodrego [redacted]- corporate call center manager
 
Case # [redacted]
I explained the whole story (twice)- how Expedia changed the flight- the agent's name and time.
 
After some convincing, he offered a $200 coupon to my account which I can use for future travel.
 
I did not accept the response through the Revdex.com from Expedia- I DO accept Rodrego's solution for the $200.
 
 
I thank you [redacted] for your service... at this point with the $200 coupon- good through 10-31- 17- I do considered this resolved.
 
Have a good daySincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I've already contacted [redacted] and I pre booked the hotel and new airline tickets and I'm not paying for a vacation I'm not even going to take. I've already made travel arrangements with [redacted] and a hotel, so I cannot see how they can charge me.,Sincerely,[redacted]

January 30, 2017
 
Revdex.com
Expedia– DuPont, WA
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought, to our attention. Expedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund.
 
Our records indicate that on April 29, 2016, Mr. [redacted] or an authorized user of his account purchased two non-refundable, round-trip tickets online via Expedia.com, departing on July 2, 2016, from Los Angeles, California, travelling to Cancun, Mexico, and returning on July 6, 2016, via Dynamic Airways itinerary [redacted].
 
We understand from Mr. [redacted] complaint that Expedia cancelled his reservation and promised a full refund. Mr. [redacted] claims that he has not received his refund as of yet and is now requesting said refund.
 
Upon receipt of Ms. [redacted] complaint, we investigated the issues which were brought to our attention. We can confirm that on July 1, 2016, Mr. [redacted] contacted Expedia’s customer service to get assistance with his reservation because his flights were changed twice by Dynamic Airways and he wanted to cancel his reservation and receive a full refund. At that time, our representative contacted Dynamic Airways to see if they would allow a full refund. Our representative was advised that Mr. [redacted] return flight was cancelled due to Dynamic Airways no longer flying to Cancun, Mexico and that Mr. [redacted] will receive a full refund.
 
After further researching this matter, we are pleased to confirm that Dynamic Airways processed a refund in the amount of $504.20 for both cancelled tickets on January 25, 2017, back to the original form of payment ending in [redacted]. The time it takes Mr. [redacted] to receive said funds will depend on his credit card company or banking institution. We ask that Mr. [redacted], please allow at least two billing cycles.
 
Based on the above, Expedia is unable to honor Mr. [redacted] refund request, as Dynamic Airways has refunded him in full. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

October 25, 2016
 
 
Revdex.com
Alaska, Oregon, & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand [redacted] is requesting to change the flight times or a refund. On October 24, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on October 23, 2016, the customer self-booked a flight reservation. Travel is on Delta Airlines, departing November 17, 2016, from St. Louis, Missouri to Bozeman, Montana; returning on November 24, 2016, from Bozeman, Montana to St. Louis, Missouri. Itinerary number: [redacted]. The customer is stating they encountered an error while booking the flight reservation. The customer is stating they entered a specific flight times; however the flight time are different.
 
Upon further researching this matter, we have no record the customer contacted Expedia.
 
Expedia was able to review the customer’s booking session that was made on October 23, 2016. The customer selected the Expedia Bargain Fare and our site did advised the customer that the flights are schedule to depart sometime between 6am and 10pm. Exact flight detail will be available in the customer’s itinerary after the booking.
 
Our site did advise the customer that the ticket was nonrefundable, non-transferable and cannot be canceled or changed.
 
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies.
 
Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation. This gives Expedia the opportunity to provide an appropriate resolution.
 
Delta Airlines is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia.
 
Expedia must adhere to the airline policy. Expedia cannot honor the request to change or refund the ticket.
 
Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

September 14, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on August 22, 2016, Mr. [redacted] booked a three-night stay at the Wingate by Wyndham from August 23, 2016, through August 26, 2016. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative. As such, the customer agreed to the following upon booking;
Cancellation and Change Policy: Non Refundable
The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.
Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.
We understand from Mr. [redacted]’ complaint that he requested to cancel the booking soon after. He says that he was informed by Expedia that he would receive a full refund and that he had until 6:00pm to cancel on the day of check in, but has not received a refund.
On August 23, 2016, Mr. [redacted] contacted our office requesting to cancel the booking without penalty. Our representative reviewed the hotel’s cancellation policy and informed Mr. [redacted] that the reservation was non-refundable and we would need approval from the property in order to refund.
Between August 23, 2016, and September 1, 2016, Expedia representative contacted the Wingate by Wyndham four times on Mr. [redacted]’ behalf attempting to persuade them to make an exception and refund his booking. Each time our requests were denied. In an effort to resolve this matter, Expedia has consistently remained a liaison between the customer and the property but, have had no successful in obtaining refund approval. Please note that each of the vendors with which we do business, establishes their own rules and policies for cancelling reservations. We are bound by these rules and policies and must adhere to them.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: the response from Expedia is not quite reasonable. In the response, it is said that "As stated on Expedia.com, Unpublished Rate Hotelsbookings are final and cannot be changed or refunded. Furthermore, when booking an unpublished rate hotel, no option is given to select amenities such as room type since the customer will not know the hotel name, the types of room available or amenities offered until after it is booked" . It is not true because when I did the booking, it did showed the option for customer to choose as room type ( Smoking/ Nonsmoking , queen bed, king bed, or 2 seperated single beds) . Also, it let customers to choose how many people would stay in the room. Please find the proof - the attached file for the confirm that I got after sucesfully booking. It did showed I booked all 3 NON-smoking rooms. LAstly, the smoking/non-smoking room is just the basic requirement for the guest to choose before making decision to stay or not. Moreover, I am a pregnant women ( Please find the attached file for a doctor note) and all the family  members were all seniors, kids, and the elderly. I am that risk to book the smoking room for the whole family to get the chance to expose the smoke. Also, the behaviors of Maria ( customer associtate ) and Nicole ( Manager , Employee ID: [redacted]) were un-professional. At first, they both tried to blame that I booked Smoking Rooms until I told them I had my confirmation on hand.In fact, I request for the refund because it was not my fault. I did know that the policy of booking from the unpublished rate hotel booking are finals / can't refund/ exchange. In my case, I did not request for any reason that I changed my mind to cancel the booking. I ask for the money back because Expedia did not do as their confirmation for the customer. If the policy is not allowed to refund, in my case I request for the compensation of the equal amount credit.Sincerely,[redacted]

September 1, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service
 %3

Re: Expedia Case: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the...

customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on March 17, 2016, Ms. [redacted] booked an Expedia Vacation Package which included roundtrip flights from San Francisco, California to Las Vegas, Nevada and a two-night stay at the Venetian Resort Hotel and Casino from April 2, 2016, through April 4, 2016. We understand from Ms. [redacted] complaint that she is seeking a refund of $394.40. According to the complaint, Ms. [redacted] canceled the package a couple of hours after booking. She stated that she that she received a refund for the hotel but, has not been refunded for the airfare. After review, we can confirm that the package was voided on the same days as the booking itself. A refund was issued for the hotel by Expedia and the merchant of record (the company who charged the customer’s credit card) Virgin America is responsible for issuing the refund for the airfare. Ms. [redacted] contacted our office on May 24, 2016, stating that she had not received the refund. We asked that she provide a billing statement and she agreed. We have not received the statement yet, but upon receipt we will be happy to advocate on her behalf to ensure that she receives her refund. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Marlon J[redacted]Tier 3 Customer Service

April 14, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Expedia does not own or operate any hotels, nor do we set any cancellation or refund policies. However on April 14, 2017, Expedia processed a courtesy refund in the amount of $156.16 back to the customer’s original form of payment. This amount represents the outstanding refund due. On December 4, 2016, the customer was originally refunded $111.50. The time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refunds. We apologize for any inconvenience this delay may have caused. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

September 13, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding an airline reservation. Our records show on March 30, 2016, Mr. [redacted] self-booked a package reservation which included flight and hotel. We understand from Mr. [redacted] complaint, he was not informed that the flights he booked in March of 2016 were actually cancelled months later. Mr. [redacted] contacted the airline and that is how he was made aware that the reservation had been cancelled. The customer is requesting new flights without having to pay more than the amount he originally paid for flights. Upon researching the customer’s complaint, we can confirm that on September 09, 2016, Mr. [redacted] contacted Expedia and was provided with a flight booking at the current price plus a refund of $400.00 back to his card. The refund of the $400.00 was processed on the same day. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience Mr. [redacted] encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted] desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: They made the mistake and I was  suppose to call with in 48 hours but I never received anything a conformation or a receipt???? how can I fix it if I didn't receive either?  they should pay the airlines for their mistake not me.. at the time I did call they stated I would receive a full refund for my rental car and I have yet to receive that. the amount I was charged was not only for plane tickets it was also for a rental car that was also on wrong dates. so I also had to cancel this and they did state I would receive this refund. This is taking advantage of the consumer I had that amount taken out of my bank and I don't even have a receipt for what I paid for??? how is that possible and why is it taking almost 3 months to refund my rental car money. Something is not right here. Even the supervisor I talk to said the agent I talk to when originally made the reservations was not suppose to hang up with me until I got the conformation. she did hang up and I never received anything. Why would I reserve a car to return it before I even fly out and why would I reserve plane tickets a week later than the hotels I booked?????Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
As previously advised, on November 28, 2016, the customer was not charged for any reservation. If the customer is showing a confirmed charged on their billing statement, Expedia request that the customer provide a letter head from the credit card company or bank. The customer can send the information via the Revdex.com link.
 
If there are no confirmed charges on the customer’s account, Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
My issue is that the rep from Expedia, Delia K[redacted], keeps misunderstanding the point I have been trying to make.  I never claimed there were any posted charges to any of the paym[redacted] methods that were attempting to be used for the purchase of these airlines tickets.   What I have been stating from the beginning has been that due to these website issues that were going on in the final purchasing process, their paym[redacted] processor kept making authorizations on the credit cards in question, examples of which have been provided in PDF form.    This caused my card to have unavailable funds due to these repeated authorizations, as well as having the same situation occur for my mother-in-law, whose credit card(s) I was trying to use to book these reservations.    One card, the Discover card ending in [redacted], had so many authorized posted to it that it used up all available credit and made it unusable for multiple days until all of these authorizations fell off the cards in question.  This caused a bit of an inconvenience for my mother-in-law, as that card is her primary credit card.  Ms K[redacted] statements about $1 authorizations are also incorrect, as I never had seen any authorizations for that amount at any time. 
 
Again, I've never claimed that there were posted charges that need to be credited.  The issue is that Ms K[redacted] is being obtuse about these authorizations that caused an inconvenience across multiple credit cards due to their website system and credit card processing system having such issues.  I had requested an apology for the issue and some assurance that the issue would not re-occur, though since Ms K[redacted] cannot understand the point I was trying to make, I do not expect to get what I'm asking for, which would the claim closed and unresolved.   If they do respond with an apology and an assurance that the issue would not re-occur again, then I would consider the complaint closed and resolved. 
 
---- [redacted] (cell) Sincerely,[redacted]

July 11, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-[redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight booking.  We understand the customer is requesting information regarding the insurance waiver, and is seeking compensation for time spent attempting to clarify this information.  On July 10, 2015, we attempted to contact Ms. [redacted] to acknowledge receipt of her Revdex.com complaint but were unable to reach her. Our records indicate on June 7, 2015, [redacted] or an authorized user in the account self-booked a flight on Expedia.com for travel on July 1, 2015; returning July 13, 2015.  Flights were with [redacted] departing from John F. Kennedy Airport to Stockholm, Sweden.  In addition to the flights, the customer purchased the Expedia Stress Free Flight Protection insurance. On June 26, 2015, we were contacted by Ms. [redacted] with questions regarding her booking such as the policy number for the insurance.  Our customer service agent provided Ms. [redacted] her itinerary number to first locate the booking online which is necessary in order to locate the information requested.  During the call, the customer requested to speak with the agent’s supervisor; while transferring the call the customer was disconnected.  Our agent attempted to contact the customer after the call was ended, but were unable to reach her. The Expedia itinerary is accessible online by entering the itinerary number and the email address that was used to book the flights.  Once the itinerary is opened, the hyperlink to open up the insurance details is available at the bottom of the page.  The customer will be able to review:·         The policy number·         The Plan Coverage·         What’s Not Covered·         Claim Instructions with BerkleyCare·         Terms of Coverage·         Definitions; and·         FAQ Baggage Fee information is provided during the booking process, and is available online by accessing the itinerary confirmation.  Expedia publishes the most current information regarding baggage fees, if any; however, if the information is not made available we recommend contacting the airline directly.  Expedia does not bill for any fee associated with checked baggage, meals, or other items which will be charged direct by the airline at the time of service. While we understand the customer’s experience with our customer service department was not as we would have hoped, we are unable to offer the customer a refund or compensation.   We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Millicent F[redacted]Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from Mrs. [redacted]  (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
                                        ...⇄
Sincerely,
Hayden J[redacted]
Tier 3 Customer Service

April 5, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com...

allowing us to address the comm[redacted]s and concerns which have been brought to our att[redacted]ion.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Mr. [redacted] is requesting a refund.  On March 9, 2016, we received the receipt of the Revdex.com complaint.
Our records reflect on February 16, 2016, the customer self-booked a multi flight reservation, using Expedia.com.  Travel was on United, departing on March 4, 2016, from Las Vegas, Nevada to San Francisco, California; returning on March 7, 2016, from San Francisco, California to Las Vegas, Nevada; then departing, on March 8, 2016, from Las Vegas, Nevada to Baltimore, Maryland.  The package also included travel protection.  The customer is stating, they never authorized Expedia to cancel their flight reservation.
Upon further researching this matter, we can confirm on March 3, 2016, the customer contacted Expedia, requesting to change the flight dates.  Our agent advised the customer, the change fee would be $200.00 per person.  The customer declined to process the exchange and no further action was taken.
In reviewing Mr. [redacted] account, we can confirm on March 5, 2016, his flight reservation was canceled; however, Expedia is unable to verify if the customer self-canceled or if an Expedia agent canceled the flight.  On April 5, 2016, Expedia contacted [redacted] on the customer’s behalf, they advised the tickets were canceled on March 5, 2016; however, they were unable to verify who canceled the tickets.  The airline advised, the tickets are valid for rebooking with a flight credit.
As a one-time courtesy, Expedia will process the refund in the amount of $373.60, back to the customer’s credit card.  The standard timeframe for refunds is 5 to 7 business days.
We do apologize for any inconvenience this may have caused and would like to assure you that your business is important to us.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

July 7, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on June 16, 2015, Mr. [redacted] booked a two-night stay at the [redacted] from June 17, 2015, though June 19, 2015. According to Mr. [redacted], the place that he booked did not exist. He says the property manager provided an alternative location that was nothing like the one he had booked. As a result, he did not utilize the reservation and booked his stay at the [redacted]. Mr. [redacted] also expressed dissatisfaction with Expedia for the level or customer service that he received. Mr. [redacted] is requesting a refund for both bookings.
We regret to hear that Mr. [redacted]’s vacation experience was not to his satisfaction. As you may know, Expedia acts as an independent agent for reservations for airlines, car rental companies, and hotels. However, if an Expedia member has an unsatisfactory experience with travel booked through Expedia, we want to take appropriate action to ensure another member doesn’t have a similar experience. We apologize for any lack of service that Mr. [redacted] experienced when he counted our office for assistance.
Upon review, we have confirmed that on June 25, 2015, Expedia issued a full refund of $1050.21 to Mr. [redacted]’s original form of payment for his booking at the [redacted]. Regrettably, our attempts to obtain a refund for Mr. [redacted] from the [redacted] were unsuccessful.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

Revdex.com:
Hello, thank you for your help. The receipt for the new hotel is attached. To be clear, I am accepting Expedia's response as a reasonable next step (asking for the receipt), NOT as the final resolution. Also, just to be clear, I do not doubt that the refund was given for the hotels I won't be using - my complaint is about how I now must pay a higher rate for lesser accommodations (one bedroom rather than two). Thank you to Expedia for your response and to Revdex.com for your mediation of this matter. 
Sincerely,
[redacted]

April 6, 2016 Revdex.com E.com - Alaska, Oregon & Western [redacted] Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] ( Revdex.com case number [redacted]) regarding their reservation. As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service