Expedia Inc

Complaint: [redacted]I am rejecting this response because:
 
I am writing to Expedia.
1-Where were you in the first place I contacted your Customer Relations for times? Why didnt you give me appropriate answers?
2-I never used the email address starting with "spartak" you are talking about. It is not mine. so I can not log in with that address.
3-My Email address is [redacted]@hotmail.com and I never changed my email address.
4-If you are saying that my account is stolen. Why dont you avoid that or retrieve afterwards?
5-From now on I am just waiting Expedia to correct my account mail address back to [redacted]@hotmail.com Of course with the reward balance over 100USD in my account with gold status.
Sincerely,[redacted]
[redacted]

Complaint: [redacted]I am rejecting this response because:
Expedia playing games,per there policy I can change the reservation as long as the plane did not take off, and I called 2 hours before the plane take off to change the reservation and Expedia said ok (in order for us to have one stop in Europ- so we do not have to go through the shining visa in Europ)then they put me on hold for more than 2 hours then they hang up the line ( ofter the plane took off they hang up on me - close the line) then I called again and they keep transfer me from one to one for more than 2hrs then they said sorry we can't change the reservation due to our policy if you need to change it has to be prior to the take off of the plane. That's really make us humiliated by the games they do, my sister has the visa to USA. Please refund us the money because Expedia did not do the right thing. Also I called Alitalia and they said sorry you have to go through your agent Expedia since you book through them and that's has nothing to do with Alitalia. Please do the due diligence and refund us the money, my sister was with 4 years old crying at the air port because of the games Expidia customer service did.Sincerely,[redacted]

Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.
 
Maria is the name of the Avianca airline agent that was given to Expedia on May 9, 2017, regarding the cancellation request. Please note airline agents provide their first names only and are not required to provide their last names.
 
Since the tickets were refunded minus the cancellation fee per the airline policy. Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.
 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

May 4, 2017
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms. [redacted]’s complaint. At this time we are requesting Ms. [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia account. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Corporate Correspondence Team

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service

October 3, 2016
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com...

allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Our records reflect that on August 24, 2016, [redacted] booked roundtrip flights from Medford, Oregon to Cabo San Lucas for travel January 15, 2017, through January 29, 2017.
We understand from Ms. [redacted]’s complaint that she was charged for this booking but, she never provided the credit card number or the three digit security code. Ms. [redacted] says that she received her billing statement she discovered that she was charged. Ms. [redacted] also stated that she contacted our office and was informed that she booked the flights and that we were unable to offer a refund as a result. She is now requesting a refund of $890.40.
We have reviewed Ms. [redacted]’s complaint and confirmed that she contacted our office on September 14, 2016, and stated that she did not book this reservation. We advised that a cancellation would not result in a refund, but she would receive an airline credit equal to the amount paid for each ticket. We advised that as Ms. [redacted] acted on her own behalf as the travel arranger, she agreed to the Terms and Conditions of the booking. Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. American Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Expedia does not have the ability to process a charge without the customer providing their credit card information. The security code is not recorded so we cannot store it for a future purchase. We hope you understand we must adhere to the policies dictated by the airlines.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

April 22, 2015 Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com,Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund for the cancellation penalty charged for her hotel reservations.  We have researched Ms. [redacted] complaint, and as of the response deadline of this complaint, we are unable to obtain the necessary information needed from the hotel to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's websiteWe thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely,[redacted]Tier 3 Customer Service

This issue has been resolved. I think I sent enough messages to Expedia all over the place that they returned my money. Thank you for your help in this. Also know that they were not very easy to work with and the complaints I found for reviews on this company was really bad. I guess this is why I...

contacted you. So glad you are here for other people.

Complaint: [redacted]I am rejecting this response because:
expedia is coming with new reason every time. First they said that price was not lower, then they said flight number was not on the screen shot, now they came up with new thing that it was not showing for two travelers. IN fact in their form I filled it t doesn't state that there should be screens shot for 2 or 3 or more people.it states that proof of prices shold be shown. My screen shot clearly shows flight number, time, destination and price per person.  Not to forget their rep misled me and rather tell me to cancel the flight and to rebook she told me that not only price be adjusted but I will also get $50 back in coupon. 
In Adition, the price drop was not only at American airline but at expedia as well. I still don't understand why the charge on my card came from a Rican airline instead of expefia. American airline wanted to adjust price for me but they couldn't because it was purchased through expedia. Every airline in the USA either refund or adjust price within 24 hours of reservations. If expedia is booking reservations for customers they have to follow the rules of return when it comes to airline. Otherwise people need to book directly from airline to avoid this scam. But I trusted their best price guarantee policy plus their representative and as a result lost extra 200 dollars. I SHOULD RECEIVE 200 DOLLARS BACK PLUS 50 DOLLARS FOR FINDING LOWER PRICE. I REQUESTED ONLY TO GIVE ME BACK 200 DOLLARS AND EVEN AGREED IN FORMS OF COUPONS, BUT I WILL NOT GIVE UP MORE. 
 
 
 
 
 
 
 
WWSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: absolutely not true that any resolution was offered. I was on the phone with the representative for a significant amount of time with the flight attendant also present on the speakerphone. The [redacted] rep did not accept my reservation and said they have no ability to see it in their system. [redacted] was more helpful. While I am glad this got investigated - I think your findings that Expedia is not responsibly is invalid. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  Expedia only responded to what had transpired and put entire responsibility to the airline.  What resolution have they provided in the last response?  1.  Can Expedia show prove of at least having made contact with airline regarding the refund since submission of required documents to airline in March of 2016?  2.  Can Expedia show that they have responded to my 3 follow up emails since end of May 2016 as a courtesy to the customer?     According to Expedia, if Aeroflot never responded to the submission, they will never ever get back to me, hence case dropped?   The problem is Expedia had the case with airline and Expedia assigned a case number (supposedly to assist me but intent was to drop) so I can only go after Expedia for the outcome of the airline's decision.  If Expedia can provide proof on 1 and 2 above, I will rest my case.  Simple enough!   If Expedia would have advised that it would be easier for me to make direct contact with airline, say so.  I do not need to go through an intermediary.  They took the case (which they should as ticket was purchased ) but just dropped it and blame the airline.
Please DO publish this:  The fact of the matter is Expedia has been providing extremely poor customer services as many people on the web had claimed which I agree.  Once they earned your business, they will leave you alone and never care about you again.  So no more Expedia and the word will spread!Sincerely,[redacted]

May 17, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to...

address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mrs. [redacted] (Revdex.com ID number [redacted]) regarding a refund. Our records indicate on May 9, 2017, the customer self-booked a Basic Economy flight reservation using the Expedia.com website. Travel was with United Airlines. We understand from the complaint, the customer is requesting a refund. As Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choice. Each airline has its own specific set of policies and procedures as does each ticket purchased. United Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card), not Expedia. In addition, Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide selection details on several pages for review, including the final payment screen. The customer contacted Expedia on May 1, 2017, requesting to cancel the reservation. The assisting representative advised the customer of the airline’s terms and conditions which the customer agreed to at the time of booking. As the flight booked was a Basic Economy flight, changes or refunds are not permitted. As we must abide by the terms and conditions agreed to at the time of booking, and as the merchant of record was United Airlines, Expedia is unable to offer a refund. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Corporate Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,

October 12, 2015 Revdex.comE.com - Alaska, Oregon & Western Washington/ E.ca - Mid-Western and Central OhioComplaint Department Re: Expedia Case #: O-[redacted]Dear Revdex.com,  Thank you for forwarding the Revdex.com ConsumerRebuttal from our client, [redacted]. We regret to hear that the customerdid not accept our response and/or resolution offered. We have further researched Ms. [redacted] complaint(Revdex.com case number [redacted]) regarding abest price guarantee that was not honored,and after giving the matter our full consideration, we stand by our previousdecision and are unable to accede to Ms. [redacted] request of a refund. In response to the customer’s request for anexplanation as to why the use of [redacted] as a comparison is not allowable, initem eight of the terms and conditions for this promotion, the following rules areprovided: 8.  Comparison Rates Must Be Available to theGeneral Public Online. The Best Price Guarantee applies only to prices bothadvertised and available to the general public on an English-language website.·        For example, this does not include ratesoffered on:·        Membership program websites, corporatediscounts or rates·        Group, charter, rewards program, incentive,meeting, convention, consolidator or interline prices·        Prices obtained via auction or similar process·        Prices available only by using a coupon orother promotion not offered to the general public.  [redacted] falls into the category of a membershipsite that sells coupons for discounts. This type of site is not included in Expedia’s Best PriceGuarantee.  As previously provided, thecomplete terms and conditions can be found at:http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US:  As the company offering the Best Price Guaranteeprogram, Expedia does retain the right to set the terms and conditions of theirpromotion and determine if a particular booking or request qualifies forinclusion.  Each submission is reviewedby our promotion department and the determination is conveyed to the customer.  .   Again, we thank you for allowing us theopportunity to re-address the issues that were brought to our attention andfurther clarify the program terms for our customer. . As this matter has beenresolved, we respectfully request the Revdex.com close this case.   If you have any further questions or concernsregarding this matter, please feel free to contact us.  Sincerely, Roseanne G[redacted]Tier 3 Customer Service

August 27, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding a correction to a flight reservation. Our records show on March 26, 2016, Mr. [redacted] self-booked a flight reservation via booking number [redacted], with a trip start date of September 16, 2016. We understand from Mr. [redacted]’s complaint, he was advised there was no ticket for the person he was traveling with, and instead there were two tickets under the name [redacted]. When the customer contacted Expedia, he was told the correction was made but when he contacted American Airlines they advised the problem had not been corrected. The customer is requesting that the reservation be fixed so that both passengers may travel. Upon researching the customer’s complaint, we can confirm as of August 22, 2016, we contacted the airline and they provided a waiver code since this was a mistake made on their part. The correction has already been made. I have contacted the airline and confirmed both tickets are open and active for each customer. Mr. [redacted] may wish to confirm the ticket by contacting American Airlines directly and providing the ticket number for [redacted], ticket number [redacted]. Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As the correction has been made to the reservation and the issue has been resolved to Mr. [redacted]’s desired outcome, Expedia considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

October 8, 2015 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (Revdex.com ID number [redacted]) regarding a hotel reservation. Our records indicate on September 24, 2015, the customer booked a hotel reservation through Expedia. Accommodations were at the [redacted] Pittsburgh Airport from October 25, 2015, to October 26, 2015, for three rooms which the hotel front desk had agreed to allow park and ride to be included in the reservation. Per a phone call by the customer with the hotel directly, they will not allow the park and ride. We apologize for the miscommunications and for any inconvenience this may have caused. We have provided Mr. [redacted] online Expedia account with a $200 Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for his next qualified reservation, and it is valid until one year from the date of this letter. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Complaint Department
 
 
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
 
Thank you for your response. We have reviewed the documentation/new information provided to further address Ms. [redacted] concerns
 
Expedia will not honor the request for the refund for the customer’s international phone calls into Expedia.
 
The customer has already been refunded for the additional charges for the car rental on January 11, 2017.
 
Expedia request that the Revdex.com consider this issue as closed and we will no longer address this issue any further.
 
We thank you for allowing us to address this matter further.
 
 
Sincerely,
 
Delia K[redacted]
Tier 3 Customer Service

August 2, 2015
 
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #:   O-[redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted], We regret to hear Ms. [redacted] did not accept our response and/or resolution offered.
 
In our correspondence to the Revdex.com on July 23, 2015, the customer was advised the Discover Card Promotion, coupon codes, associated terms and conditions were originally published to a Discover Card member’s only site. These coupon codes were improperly leaked to third party sites without Expedia’s consent and the full terms and conditions of the Promotion and Coupon Codes were not published by those sites.
 
Because the hotel reservation was made in violation of one of more of the restrictions in the Terms and Conditions of this Discover Card Promotion, including but not limited to the condition that a Discover Card would be used for the purchase, the reservation was cancelled.  As a result, Expedia stands by our previous resolution; the hotel reservation will not be refunded or other compensation provided.
 
Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
           
If you have any further questions or concerns regarding this matter, please feel free to contact us.
           
Sincerely,
           
Roseanne G[redacted]
Tier 3 - Customer Service
Expedia, Inc.
Revdex.com Rebuttal – Discover Card

October 1, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions fromyou.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the refund request. Our records show on March 22, 2015, [redacted] self-booked an Expedia.com flight reservation via booking number [redacted], with travel date commencing June 8, 2015. We understand from [redacted]’s complaint he received an email confirmation stating outbound flight was scheduled for 6:15pm. The customer also stated, a day before travel while confirming his flight, it stated outbound was schedule for 11:20am not what was stated on original email. [redacted] is requesting a refund for the rescheduling cost due topossible Expedia error.Upon researching the customer’s complaint, we can confirm as of June 13, 2015, when [redacted] brought this matter to our attention, an email was requested showing original flight information received. We can also confirm, information received was inconclusive therefore a refund could not be processed.Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a courtesy a refund in the amount paid for the flight exchange in the amount of $288.80 was processed back to the original form of payment. As a refund has been given to the customer and the issue has been resolved to [redacted]’s desired outcome, Expedia considers this matter closed.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A[redacted]Tier 3 Customer Service