Expedia Inc

May 30, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

January 18, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding hotel reservations. We understand the customer is requesting a refund.
Our records indicate on December 24, 2015, the customer booked an Unpublished Rate Hotel booking – itinerary [redacted] – using the self-service tool on the Expedia.com website. Hotel accommodations were selected at the Rodeway Inn at Nevada State Capitol, checking December 25, 2015, for two nights.
On January 18, 2016, as a one-time courtesy, Expedia processed a full refund in the amount of $118.90 back to the customer’s original form of payment. The amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Nicole P[redacted]
Tier 3 Customer Service

December 26, 2017 Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE:  Expedia Case [redacted]Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear that the customer did not accept our response and/or resolution offered.When reviewing the customers reservation we can verify that due to a system error the customers return flight was not booked. On December 5, 2017 the customer called customer service and booked a new departure flight. That flight was refunded $35 for that reservation. Due to this we are unable to offer any compensation for this reservation.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J[redacted]Corporate Customer Service

October 10, 2016 Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time...

to address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted]) regarding a flight reservation. On October 10, 2016, Expedia processed a one-time courtesy refund in the amount of $57.88 back to the customer’s original form of payment This amount represents the total charge indicated on the billing screen. If the customer has additional charges incurred, we request that they submit them through the Revdex.com website and we will review them upon receipt. The time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refunds. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S[redacted] Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
 
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:I still did not get my trip dates changed due to the extra 246.20 that Expedia wants me to pay again to receive the same room quality. My complaint has not been resolved.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because it does not address my core complaint - that Expedia did not notify me at the time I made the reservation that no seat assignments were available that did not require me to pay additional "seat assignment" fees. Perhaps Expedia would like to pay those fees and arrange for us to have assigned seats.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and that the business called me twice for this information on 12/23.  I provided them with the information that I never booked the itinerary they are charging me with so I don't know what was used. It was not booked on my account that I have had for years. They said they would call me at the number I provided if they needed additional information. I have not heard from them again. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

January 3, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Expedia Case #: *-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation date change. We understand Ms. [redacted] has been attempting to change a reservation date for a hotel booking. On January 3, 2016 we contacted the customer to acknowledge receipt of their Revdex.com complaint.
Our records indicate on November 1, 2015 the customer accessed an Expedia Affiliate, Getaroom.com, and booked a reservation at The Sutton Place Hotel Revelstoke Mountain Resort, Revelstoke, British Colombia.
Ms. [redacted]’s complaint states she has been attempting to make a change to the dates of stay and had been unsuccessful in getting the dates adjusted.
In our conversation today with the customer, Ms. [redacted] stated that she had just ended a call with Expedia.  She reports the change she needed had been taken care of, and no further assistance was necessary.  As the customer has been assisted to her satisfaction, we ask that the Revdex.com close the case.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because: When I booked the hotel, expedia said " no need to call and you are booked with a room". But in realty I was offered no room. Now in the response to the complaint says "Since there was no error on Expedia’s part, and the entire hotel stay was utilized in full, no refunds or compensation will be offered from Expedia.com regarding this matter."  Totally wrong. The hotel stay was never given, then how can it be utilized in full. There was an error on Expedia end. You said room was booked and no need to call. But in reality no room was given. This is indeed an error, mistake, misrepresentation, false promise from Expedia end. Also I checked my account (sekhar.[redacted]@gmail.com is the account ID) and I do not see any coupons or voucher amounts as said in the earlier response.Original email from expedia: [redacted] Sat May/23/2015 - Mon May/25/20151 room | 2 nightsBOOKED. Your reservation is booked. No need to call us to reconfirm this reservation. View hotel details [redacted] Piscataway, NJ, 08854 United States of AmericaTel:[redacted], Fax: [redacted]Sincerely,[redacted]

August 3, 2016
 
Revdex.com
Expedia – Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: O-[redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint #[redacted]) regarding the canceled flight reservation refund request
 
Our records show on July 17, 2015, Mr. [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] with travel dates as July 17 to July 22, 2016. We understand from Mr. [redacted] complaint, after realizing two reservations were booked with different return dates, he called to cancel the incorrect one and a customer service agent advised it was completely canceled. The customer also stated, after returning home he noticed the canceled reservation charge on his credit card. Mr. [redacted] is requesting a refund for the flight reservation he was advised was already canceled.
 
Upon researching the customer’s complaint, we can confirm, on August 3, 2016, a refund in the amount of $1,497.36 was processed back to the original form of payment. As usual the credit card company will make the credit available depending on their refund timing policies.
 
Expedia’s goal is to provide an exceptional customer experience. We do regret any inconvenience he has encountered in resolving this matter. As a refund has been given to the customer and the issue has been resolved to Mr. [redacted] desired outcome, Expedia considers this matter closed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel A[redacted]
Tier 3 Customer Service

May 18, 2016 Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservation.
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case. Sincerely, Tier 3 Customer Service

January 30, 2017
 
Revdex.com
Expedia– DuPont, WA
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted]. We regret to hear that Mr. [redacted] did not accept our response.
 
In an effort to resolve this matter, Expedia have consistently remained a liaison between Mr. [redacted] and United Airlines, we have advocated on his behalf to obtain the information Mr. [redacted] has requested. All information that has been provided by United Airlines with regards to Mr. [redacted] refund has been included in our response to the Revdex.com.
 
After further review of Mr. [redacted] complaint and as no new information has been provided, Expedia continues to stand by our original reply. As stated in our previous Revdex.com reply, Expedia cannot process a refund until we have received said refund check from United Airlines.
 
Again, thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
 
 
 
 
 
 
 
 
Sincerely,
 
LaToya J[redacted]
Corporate Customer Service

June 01, 2016 Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted]) regarding the package reservation refund request. Our records show on March 7th, 2016, Mr. [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted], with travel date commencing on March 9th, 2016. The total amount of the booking was $2056.50USD. We understand from Mr. [redacted]’s complaint, he believed he would not be charged a penalty for cancelling the reservation on March 8th, 2016. The cancellation fee is in the amount of $704.25USD. Our cancellation and change policy mentioned that changes or cancellations made after February 24th, 2016 would be subject to a hotel fee equal to the first night's rate plus taxes and fees. Our records indicate the travelers did not contact Expedia for support before or after the cancellation was made. Mr. [redacted] is requesting a refund of the amount of the one night penalty plus taxes and fees. In reviewing the customer’s account, we have confirmed that the reservation was already in penalty when the booking was made. This is a normal process which means that if the reservation is made after February 24th, 2016 then it is already in penalty and subject to a fee if cancelled or changed. We have further researched Mr. [redacted]’s complaint, and after giving the matter our full consideration we are unable to honor Mr. [redacted]’s request. Expedia must abide by the terms and conditions agreed to at the time of booking and as a result, Expedia is unable to issue a refund and considers this matter closed.We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Daniel A[redacted] Tier 3 Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: the point of me reporting the company is because there are 2 things they advertise that are CLEARLY misguided. You advertise best price guaranteed as well as a 24-48 hour difference people would get should the price on your site change in that time frame that the initial flight was booked. When I wrote the company regarding the other price I found that was lower, NOT only did they write me stating all these stipulations as to why I supposedly would not get the credit because of the best price guaranteed, but they went and changed the price to a dollar less than what I TOLD them it was on the other site AND made sure to respond to me AFTER the 48 hour to where I could not get that 24-48 stipulation they had! So clearly they realized they DID NOT have the best price guaranteed regardless to the dumb stipulations they claim as to why I would not get the best price guaranteed. You want to tell me I don't get the credit  then fine but THEN you go and change the price to THAT LOWER PRICE I TOLD YOU about???
That is completely shady and truly unethical because Expedia was completely wrong for that. Its funny how I complain THEN I get numerous emails from them asking about my experience yet they haven't cared in the past few years I HAD been booking with them nor when I called to complain TWICE about anything did they care to make sure their customers were satisfied. Regardless, I will NEVER book another trip with your company and I have several trips planned. I will make sure my account is deleted from Expedia because I want NOTHING to do with false advertising and lying and making up crap when they KNEW they were wrong for what they did. Sincerely,[redacted]

August 31, 2016
 
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an...

issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund. On August 25, 2016, we received receipt of the Revdex.com complaint.
 
Our records reflect on June 5, 2016, the customer self-booked a package reservation for [redacted], [redacted], [redacted], and [redacted].  Travel was on [redacted] Airlines, departing August 11, 2016, from Hartford, Connecticut to Colorado Springs, Colorado; returning on August 16, 2016, from Colorado Springs, Colorado to Hartford, Connecticut.  The package includes a hotel stay at the Super 8 –Colorado Springs Airport, check-in date August 11, 2016, check-out date August 16, 2016.  Itinerary Number: [redacted].  The customer is stating, once they arrived at the hotel, the customer did not have a room.  The customer is also stating, they had to book at a different hotel at a higher amount.
 
Upon further researching this matter, we can confirm on August 10, 2016, the customer contacted Expedia needing to extend the hotel check-out date, due to an airline schedule change.  Expedia contacted the hotel and was advised, they would not authorize any changes to the original reservation.
 
Expedia rebooked the customer at the Super 8 –Colorado Springs Airport, check-in date August 16, 2016, check-out date August 17, 2016.  Itinerary Number: [redacted].  Expedia applied a $200.00 coupon towards the new reservation and the customer was only charged for the taxes and fees in the amount of $12.29.  Expedia advised the customer, we would refund the fees back to them.  The customer understood and agreed.
 
In reviewing the customer’s account, on August 10, 2016, the customer exchanged the airline tickets.  The new dates reflect: departing August 11, 2016, from Hartford, Connecticut to Colorado Springs, Colorado; returning on August 17, 2016, from Colorado Springs, Colorado to Hartford, Connecticut.
 
On August 10, 2016, Expedia processed the refund in the amount of $12.29 for the new hotel reservation.  On August 11, 2016, Expedia processed the refund in the amount of $378.06 for the original hotel reservation.  
 
On August 30, 2016, Expedia contacted the hotel on the customer’s behalf, they advised the customer was marked as a no show for the original reservation on August 11, 2016.  The hotel did not charge for the reservation for itinerary number [redacted].
 
We hope the customer understands since they were already refunded for the original hotel reservation.  Expedia cannot honor the request for the refund for the difference for the new hotel booking.
 
Expedia considers this matter as closed and will no longer address this matter any further.
 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.
Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Tier 3 Customer Service