Expedia Inc

May 22, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request.
Our records indicate that the customer does have many itineraries booked through Expedia.com and also has lodged many complaints that have resulted in travel coupons being awarded.  Her letter does not provide the itinerary she is referring to and we will need that information to determine which booking we are looking into and what resolution we might be able to offer her. 
As our phone agent stated, our corporate team is a call out location so we cannot provide a number for her to contact us directly but if she will respond to this letter with the itinerary number, we will look into this matter right away.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Roseanne G[redacted]
Tier 3 Corporate Customer Service

April 14, 2016
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE:  Expedia Case [redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint for Mr. [redacted] (Revdex.com case number [redacted]) regarding package bookings.
Our records indicate that on March 14, 2016, and March 17, 2016, Mr. [redacted] created package reservations with the assistance of Expedia representatives, itineraries [redacted] and [redacted]. Both reservations were cancelled and refunded in full within 24 hours of booking. Mr. [redacted] states in his complaint that he was not satisfied with the customer service provided by Expedia when creating his reservations due to a price increase incurred during his booking process.
We apologize that the lower price that Mr. [redacted] attempted to purchase his selected package for became unavailable.  We understand that this situation can be very frustrating, and we’re sorry that he was inconvenienced.  Like all online travel companies, Expedia works from live inventory.  This means that all travel agencies and the vendors themselves book from the same inventory pool.  Occasionally, more than one customer may be searching for the same flights/hotel on any number of websites. Once a flight/hotel is purchased, the vendor updates their inventory and this may make the product unavailable for others to purchase for the same lower price.
Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Regrettably, we are unable to guarantee a price until a purchase has been completed and paid for in full.
We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Lidiya N[redacted]
Tier 3 Customer Service

February 17, 2017
 
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #: O-[redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our...

customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand [redacted] is requesting a refund. On February 13, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on November 17, 2016, the customer self-booked a pay later hotel reservation at the Servirents at Doral check-in date January 23, 2017, check-out date January 26, 2017, via itinerary number [redacted]. The customer is stating that the cancellation policy states if the customer cancels the reservation the hotel will only imposed a 1 night cancellation fee. The customer is stating that the hotel has charged for the full amount of the reservation.
 
Upon further researching this matter, we can confirm on January 23, 2017, the customer contacted Expedia requesting to cancel the reservation. Expedia advised the customer that the reservation was nonrefundable. Expedia contacted the hotel; however they were not available.
 
The customer request to rebook them at a different hotel, Expedia offered to refund $200.00 for the original reservation. Expedia offered as compensation two $200.00 coupons due to the new reservation was higher. The customer agreed.
 
In reviewing the customer’s account the hotel did reply to Expedia advising that they will not authorize the refund. Expedia did contact the customer via email advising that the hotel would not allow the refund.
 
Expedia can confirm that the customer needed to cancel the booking before January 19, 2017, to avoid the hotel imposed cancellation fee. Any cancellations or changes after January 19, 2017, the hotel will impose a 1 night; plus taxes charge. After the check-in the reservation is nonrefundable.
 
During the booking and checkout path on our website, it was disclosed to the customer the cancellation/change policy for the hotel.
 
Servirents at Doral was the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia.
 
Since the customer was refunded and compensated on January 23, 2017, Expedia will not honor the request for the refund or compensation. The customer did use one coupon and the other is still active for use for a hotel reservation.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

September 11, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier 3 Customer Service

Hello Revdex.com,I am pleased to provide assistance with case #[redacted].  Below are the findings and resolution to the case:Customer Complaint:The customer states he booked a hotel room at [redacted] on February 4, 2015. The reservation was placed in a room type that allowed for...

cancellation prior to 3:00 PM local hotel time, on Friday,February 06, 2015. When the customer attempted to cancel this reservation, he was unable to complete the cancellation process and was instead advised tocontact various numbers or was repeatedly transferred.  The customer is requesting a refund for the unused reservation in the amount of $468.64. Findings:According to our records, Mr. [redacted] placed a reservation through [redacted].com, a company with which Expedia does business through the Expedia Affiliate Network. The reservation was placed for a Standard Room, 1 King for check-in on February 9, 2015 through check-out February 11, 2015. The cancellation policy agreed to at the time of booking states:  ·     Cancellations or changes made after 3:00 PM local hotel time, Friday, February 06, 2015 are subject to a hotel fee equal to 1 night(s) plus taxes and fees.  ·     Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation. Resolution:As a courtesy, we have contacted [redacted].com regarding Mr. [redacted] concerns. [redacted] has advised they have issued a full refund in the amount of $468.64 to Mr. [redacted]card which was used at the time of booking.  This refund will process within 24 hours and will return to the form of payment used at the time of booking within 3-10 days or on the next billing cycle.Thank you for bringing this matter to our attention and allowing us a chance for resolution.Regards,[redacted]Customer Relations Specialist

June 8, 2016
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a refund request for a hotel reservation.
 
Our records reflect on May 17, 2016 the customer accessed Expedia.com and self-booked itinerary # [redacted] for a stay at the Sandpiper Inn, Virginia Beach, VA to check in on May 20, 2016 and checking out May 24, 2016.  Ms. [redacted] chose to use the Expedia Unpublished Hotel option for additional savings during her booking.
 
Ms. [redacted] is asking for a full refund of her booking as she states she was unaware the booking was non-refundable at purchase, feels the star rating was not correct, and believes her price was not discounted. 
 
To address the concerns brought by the customer;
 
Expedia’s terms and conditions, published on our website, provides in part the following and customers are also advised not to proceed with booking on our site if they do not agree to the terms of use.
 
TERMS of USE for Expedia Website
https://www.expedia.com/p/info-other/legal.htm
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability
 
With regard to the type of booking the customer chose to make, our website terms of use state the following:
·         EXPEDIA UNPUBLISHED RATE RESERVATIONS
·         When available, Expedia, Inc.'s subsidiary, Hotwire, Inc., may offer additional, discounted hotel booking options on the Website. These hotels, called Expedia Unpublished Rate hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. Room type will be determined by the hotel based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available.
 
 
With regard to star ratings;
 
Expedia star ratings are based on several factors, including our own rating, customer review ratings, and factor in an aggregate of other well respected rating services. Star ratings vary from site to site and also, because they are somewhat customer review driven, they can fluctuate constantly. A current search for the Sandpiper Hotel in Virginia Beach, VA is currently at a 2.3 star rating on Expedia but currently goes as high as 3.9 on Priceline, shows a 3.4 star rating on Google, 3.8 on Orbitz, 4 Stars on Senior Advisor, 3.9 on Booking Buddy, and 3.5 on Yelp.  While individually our Expedia rating may be slightly lower than 2.5, it is within the range this discount program incorporates.  If the customer is uncomfortable with the “averaging” of ratings it may be best to book using our named hotels, so she has the ability to read reviews and select a hotel that she feels is appropriate for her. 
 
Finally, the issue of pricing also has many variables.  Unpublished rates are stated as being “up to 40% off”. They are not guaranteed to be $40 % off of any set base price.  Expedia uses real-time reservation databases for our travel products.  These databases link to our vendor partner’s companies and contain up to the moment prices and availability.  Information on the databases is updated constantly by vendors, as pricing changes and travel related items are sold to our customers and customers who are accessing the same pool of products independently or through other travel companies.  Vendors also limit the amount of their product available at different discounted pricing levels.  Dates, days of the week, and booking levels, as well as other travel industry factors influence the vendor’s pricing.  We offer what the vendor agrees to at the moment when the customer finalizes their booking.  A current search shows the lowest per night price for the Sandpiper Inn to be at $110.00 per night.  The customer paid a base price of $75.00 per night on a weekend booking.  The price was provided and agreed to by the customer, in the final summary screen, just before the payment information was entered, as were the non-refundable terms of the reservation. 
 
While it is never Expedia’s intention to inconvenience any customer, and we regret Ms. [redacted] was not pleased with the results of her booking through our unpublished rate program, the vendor will not agree to a refund for this reservation and we do not feel there was an error on the part of Expedia.  We cannot provide a refund for this itinerary. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Roseanne G[redacted]
Tier 3 Customer Service
Hotwire Powered by Expedia.com

Re: Expedia Case: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr. [redacted] complaint.  At this time we are requesting Mr. [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia account. This information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Marlon J[redacted]
Tier 3 Customer Service

June 7, 2016
 
 
Revdex.com
Alaska, Oregon & Western Washington
 
Complaint Department
Re: Expedia Case #: [redacted]
 
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation.  We understand Ms. [redacted] is requesting a refund.  On May 19, 2016, we received the receipt of the Revdex.com complaint.
 
Our records reflect on March 21, 2016, the customer self-booked a hotel reservation at the Sleep Inn, check-in date March 21, 2016, check-out date March 22, 2016. The customer is stating once she checked into the hotel the room was not clean. The customer is stating she decided not to stay at the hotel and had advised the hotel. The customer is stating that they were advised by the hotel once Expedia contacts them they would allow the refund.
 
Upon further researching this matter, we can confirm on March 21, 2016, the customer contacted Expedia, advising that they had checked out of the hotel due to the room was not clean. The customer was advised to contact Expedia and the hotel would allow the refund back to the customer. Our agent contacted the hotel, they were advised the manger was not in until the next morning. Our agent advised the customer Expedia would need to contact the hotel and speak with the manger in regards to the refund request. The customer understood.
 
On March 30, 2016, the customer contacted Expedia, inquiring about her refund. Our agent contacted the hotel, they advised the customer used the room and would not authorize the refund. Our agent advised the customer. No further action was taken.
 
On June 7, 2016, Expedia contacted the hotel on the customer’s behalf; they advised there was no information in regards to the customer complaint. The hotel advised, since the customer was already inside the cancellation window the hotel will not authorize the refund.
 
Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors.  Each vendor has its own specific set of policies and procedures as does each reservation purchased. Expedia strives to provide the highest level of customer service. We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concern. However, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers. We hope the customer understands, Expedia must adhere to the vendor policy.
 
We cannot honor the request for the refund.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Delia K[redacted]
Tier 3 Customer Service

Complaint: [redacted]I am rejecting this response because:The account is listed under email address [redacted]. The account is locked by "The Transaction Team" whoever that is. Please re investigate. This has nothing to do with a booking. I cant not book because the account is locked. The account has over $100 in usable stay points now as they stall. I WANT MY ACCOUNT UNLOCKED SO I MAY USE MY POINTS!!!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because I am not requesting a refund. I am requesting the opportunity to rebook my tickets. I was in touch with Expedia in September, about 2 months before the flight and was told I could rebook the tickets minus a rebooking fee, with certain restrictions such as one leg of the flight must be on a [redacted] flight. why would I be told this one day, and now the company states there's no record of it. How could I possibly fabricate this? Seeing as Expedia has about $2000 of my money and I have nothing to show for it, I really demand that they honor what was originally stated, where I would be able to rebook my tickets. Sncerely, [redacted]
Sincerely,
[redacted]

Revdex.com
 
May 23, 2016
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Re: Expedia Case #: [redacted]
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia, Inc. is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is currently requesting a refund of $247.00USD, as the customer rejected the response provided by Expedia.com regarding the minimum connection time of the flights booked in the itinerary [redacted].  Ms. [redacted] stated, Expedia.com should be responsible for this issue, as the airline stated Expedia.com sold the flights, which the connection time was invalid.  On May 18, 2016, we received the receipt of the Revdex.com complaint.
 
On May 16, 2016, we contacted the airline in order to provide the best response to the customer and assist her with the refund request.  In reviewing the customer’s account, we have confirmed with Frontier Airlines, Ms. [redacted] was a no-show on April 28, 2016.  Per the airline’s records, the customer did not complain about the connection time, which was valid as the flights were confirmed by the carrier.  Expedia.com works with a live system, which the airlines use to carry their flights availability.  Once an airline sends the flights to Expedia.com, and a customer books a reservation, the flights chosen by the traveler are sent back to the airline to be confirmed and the tickets issued.  Whether there is a connection issue, it is the carrier’s responsibility to notify Expedia.com, as the flights were carried into our system by the carriers.
 
Our records indicate Frontier Airlines confirmed the booking, and issued the ticket of Ms. [redacted]’s reservation on their end.  It is important to mention that once the flights are chosen by the passenger via the Expedia.com website, Frontier Airlines takes over the booking, and not even the ticket numbers are sent back to Expedia.com, as per Frontier Airline’s policy.
 
Expedia.com has a team dedicated and qualified to handle all airline booking issues that are reported by the carriers to Expedia.com Management Team. We have no records indicating the carrier notified Expedia.com regarding a flight been uploaded into Expedia.com system and ticketed by Frontier Airlines with invalid connection time, if the carrier had verify such issue it  is Frontier Airlines responsibility to notify the travelers, as they have total control over the reservation and the flights operated by the carrier. We hope Ms. [redacted] understands Exedia.com is not responsible for the connection time of the flights she had booked, as the availability and connection time of the flights are determined by the carriers.
 
As we previously advised, per the carrier’s policy, Expedia has no approval to process a refund of the unused segment.  The carrier advised, in order to request any refund, Ms. [redacted] must contact the airline directly, via the airline’s website.  Ms. [redacted] must file a complaint with Frontier Airlines’ customer relations department.  Per the carrier, Ms. [redacted]’s request will be reviewed by Frontier Airlines; per the airline’s policy the customer will get a reply within 24 to 48 hours via e-mail.
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
Misleide B[redacted]
Tier 3 Customer Service

February 24, 2017
 
Revdex.com
Alaska, Oregon, & Western Washington
Complaint Department
Re: Expedia Case #[redacted]
 
Dear Revdex.com,
 
 
Thank you for taking the time to contact Expedia regarding an issue from our customer.  We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation.  We understand Ms. [redacted] is requesting a refund. On February 17, 2017, we received receipt of the Revdex.com complaint.
 
Our records reflect on February 15, 2017, the customer self-booked a one-way flight reservation. Travel was on American Airlines, departing June 11, 2017, from Kansas City, Missouri to San Diego, California, via itinerary number [redacted]. The customer is stating they canceled the flight within the 24-hour cancellation; however the customer has not received the refund.
 
Upon further researching this matter, we can confirm on February 15, 2017, the customer self-canceled the flight reservation. We found no record that the customer contacted Expedia regarding the refund.
 
Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers.  When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is valid. This is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is different. Although the credit card authorization is attempted on our website, they are not charges from Expedia.
The pending authorization would have fallen off up to 24 to 48 hours. Expedia request that the customer contact their credit card company or bank to confirm that the amount was removed.
 
If the amount was not removed and still showing as a confirmed charged, Expedia request that the customer provide a letter head from their credit card company or bank stating that the charge was not removed.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, but not necessarily satisfactory. I do not believe that Expedia understands that the error was entirely their responsibility and a significant oversight on its part, but appreciate the $100 voucher gesture. In the future, I recommend that Expedia better train its employees to proactively handle errors on their end so that they can competently accommodate guests without hassle. Sincerely, [redacted]

We have reviewed the below request and found that Ms. ** cancelled the flight reservation and were advised that full refund will be processed for the booking. Unfortunately, refund was not processed due to an error.
 
We have already processed the refund for SG$ 298.30 to the original form of payment and the customer is notified with refund timeframe of 5-7 working days.
 
 
Thanks,
Prabind K[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

This is in reference to complaint no. [redacted] (status closed). I originally complained against Expedia with Revdex.com a few months back since they refused to cooperate with me and refund me the amount of $2467.30. On April 29th, Marlon J[redacted], on behalf of Expedia's Corporate Correspondence Team, replied as shown below: "Please offer our apologies in regards to the misunderstanding with Ms. [redacted]’s reservation. We regret any inconvenience that may have occurred and would like to assure her that every reservation is important to us. The vacation package was canceled and refund offered. After further review, we processed a refund of $2,467.30, to the original form of payment on April 29, 2017. Please inform Ms. [redacted] that the refund will appear in her account in about 3-7 business days." As a result, I thought the matter was resolved since Bank of America has granted me credit for said amount. The complaint was closed shortly thereafter. However, on June 15, 2016, I was notified by Bank of America claiming that Expedia refuses to refund the remaining $667.30, and that Bank of America only received a refund for $1,800. Based on what had transpired, we know that Expedia is maliciously and intentionally misled me, the consumer, and all the other entities involved in this process. The company has reneged on its promise to grant me the full refund of $2467.30 by withholding $667.30. This matter should have been resolved amicably between me and Expedia and definitely should not have taken three months. I will never, ever, ever, do business with Expedia again. I wish everyone knows about the company's shady practices! [redacted]I hereby demand a refund of Expedia for $667.30.

September 25, 2015
 
Revdex.com
E.com - Alaska, Oregon & Western Washington
Complaint Department
 
Dear Revdex.com,
 
Thank you for taking the time to contact Expedia, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing...

us to address the comments and concerns which have been brought to our attention
 
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a reservation booked on Expedia.com.
 
As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate reply. We respectfully request additional time from the Revdex.com as further research is needed for this case.
                                        ...⇄
Sincerely,
 
Tier 3 Customer Service
 %3

Complaint: [redacted]I am rejecting this response because: I purchased the tickets from Expedia, I am expecting get the refund from Expedia too.  
 
My friends traveled with us, Mrs. [redacted], Revdex.com ID# [redacted], got the full refund $512.40 for two people.  I do not see why We had to go thru LAN Air.  My mom [redacted] filed another Revdex.com claim also.  So for both of us, we should get $512.40, not just the TAXES.  When 4 of us were at Buenos Aries Airport, Lan Air agent who gave us the official flight cancellation letter told us that Expedia will refund us.
Sincerely,[redacted]

Thank you for taking the time to contact Expedia regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Expedia is disheartened the customer felt their concerns were not resolved adequately by...

our company prior to seeking further actions from you.
Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight.  We understand [redacted] is requesting a refund.
Upon further research, we are unable to locate an Expedia account related to [redacted] complaint. We respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address [redacted] concerns.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Delia K[redacted]
Corporate Customer Service

Complaint: [redacted]I am rejecting this response because: 
hello dear rep at Revdex.com they still continue to play games BECAUSE MY CASE IS NOT A REFUND IS A DAMAGES CREATED BY EXPIDIA BECAUSE THEY NEVER BOOKT MY RESERVATION CORRECTLY ,their for I had no choice ,so I  booked another reservation with fanjet vacation and the damages was a deference I had to pay to fanjet ,and if expedia gave proper and correct reservation but expidia they did mess up my booking .the email I provided to expedia is ,,,[redacted]@yahoo.com ,my phone number is [redacted]Sincerely,[redacted]