Complaint: [redacted] I am rejecting this response because: these facts stated here aren't true.We arrived at Union city by 1:pm the hotel claimed we couldn't check in at that time since they "where overbooked by Expedia"Expedia emails clearly stated you room will be there when u get there, late check in its okIn a sence how Expedia represent themselfs is in a sence advertisement, representation and really of no use since I could just have called the particular hotel and booked directedI used Expedia for the sence of security and assurance that everything would go well however Expedia at this point is just passing the blame to other and the other is passing back to ExpediaI have saved all the email from Expedia clearly social media can see how Expedia is behaving towards a matter that could have caused serious life threatening consequencesI'm not only requesting for a refund but also a price match for the hotel that we had to stayWe where never advised to stay until am for a room with a guaranteed that we would have had that room and I wouldn't do that to my guests go Sleeping in the car until 5am serious? That room was paid for months prior of !!! You cannot sell something that belongs to somebody elseI have paid to Expedia I have done business with Expedia and I expect no excuses of third party blah blahWhat is Expedia ready to do to solve this case?Sincerely, [redacted]
November 19, 2015Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a recently flight reservationWe understand the customer is requesting a refund of the ticketsOn November 19, we contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumer.Our records reflect that on October 20, 2015, an agent assisted the customer with booking a flight reservation with ExpediaThe flights operated by American Airlines were scheduled to depart on December 19, and return on January 3, The customer also purchased “Flight Cancelation” InsuranceExpedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs American Airlines was the merchant of record and the company that charged your credit card, we have to abide by their rules and regulationsBased on these fare rules, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the Flight Cancelation Insurance provided for coverage the customer needed to change his travel plans; the trip cancellation insurance would allow the customer to reschedule without penalty for covered reasons.We have confirmed that during the booking of the reservation, the agent did advise Mr [redacted] that as an active military personnel, his ticket would be fully refunded if canceledThe agent then explained that due to Mr [redacted] traveling companion not being involved in the military, her ticket was non-refundableWe apologize for the error that was made.As a one-time courtesy, Expedia will issue a refund for Mr [redacted] ticketsOn November 19, 2015, a refund in the amount of $was processed to the customer’s original form of paymentThe time it takes to post the refund to Mr [redacted] account depends on how quickly his credit card company processes refunds.In regards to Mr [redacted] traveling companion’s ticket [redacted] is our administrator for assistance and can be reached by calling [redacted] .We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Tier Customer Service
November 9, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an inquiry about an advertised offer on Expedia.com’s booking site Ms [redacted] states she was attempting to book flights from Monterey CA to New York, NY she saw a banner advertising free flights if a room was booked but she didn’t feel she was getting that pricing break when she attempted to book a room/flight bundle Special discounts are, at times negotiated with hotels and airlines that allow Expedia to offer this deal When a customer clicks on the promotioal banner ad they are taken to the hotel page and then will see a matching banner above the hotel(s), that are currently making this offer The banner above the hotel will say “book this and save 100% on your flight” Only the hotel(s) with this banner are offering the free flight option A current review of our site shows that the Four Seasons Hotel New York currently has this offer available The Giles hotels the customer mentions do not have this promotion offered at this time Hotels and airline bookings are linked directly to their live inventory sites and they limit the number of of discounted packages available As the discounted inventory sells out,the pricing will no longer reflect the free flight price Expedia’s terms of use expressely states pricing is not guaranteed until booked and payment is accepted Expedia regrets the inconvenience ad confusion this matter caused Ms [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Rosanne G [redacted] Tier Customer Service
December 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on December 3, 2015, Mr [redacted] booked a two-night stay at The Dupont Circle Hotel from December 30, 2015, through January 1, We understand from Mr [redacted] ’s complaint that he took advantage of a mobile application that offered a $discount towards the cost of his bookingMr [redacted] stated that he did not get $off so he contacted Expedia for assistanceHe says that the promotion was not honored and he was given a $coupon that he could use towards a future bookingMr [redacted] is now requesting the $offered in the promotion and a free room upgrade Per our records, this matter was addressed on December 3, The reservation was canceled and rebooked and the $discount was redeemedWe also allowed Mr [redacted] to keep the $coupon for future useRegrettably, we are unable to honor the request of a free upgrade We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have not received the refund from ExpediaTo clear any confusion, in their response, Expedia made reference to a credit card company, however, the payment was made with my Wells Fargo debit cardIt has now been sixteen days, and my bank (Wells Fargo) said the hold up is not the bank processing the refundThey said it is Expedia Sincerely, [redacted] ***
January 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a car rental reservation We understand the customer is requesting a refund of fees charged by NU Car Rentals Our records indicate the customer self-booked a car rental reservation, itinerary number [redacted] , on Expedia’s websiteThe car rental was for a Compact 2/4Door Car rental from NU Car Rentals in [redacted] , [redacted] , picking up on January 7, and dropping off on January 12, The total cost of the reservation was quoted as $111.85, to be collected at the time of pick-upWe can confirm the customer contacted us on January 21, 2016, requesting a refund of $ On January 26, 2016, we contacted Ms [redacted] via phone and advised we were able to resolve the matterExpedia advocated on the customer's behalf to NU Car Rentals and spoke to MrVincent L*, the manager who agreed to refund the customer $that was charged in errorMrL [redacted] stated that if the customer had any further questions or concerns he would be glad to assist if the customer contacted him directly at 760-509-A refund of $will be processed back to the customer’s credit card by NU Car rentalsMrL [redacted] advised a refund receipt will be sent to Ms [redacted] e-mail address on fileThe time it takes for the refund to process depends on how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case Sincerely, Britt M [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: My original complaint included a request for full refunding of the extra rental car prices, in addition to cellular phone usage rates, as I spent upwards of four hours on the phone with various Expedia customer services representatives while using international cell phone towers My initial call to Expedia on 11/20/was to confirm the rate of my rental care during the pick up process as the Hertz rep tried to price gauge me I wanted to confirm that Expedia would in fact reimburse of of any extra fees or prices outside of my initial booking fee, as this was stated in my confirmation email from Expedia at the time of booking Instead of this being a quick call, I was placed on holds of upwards of mins, and called back by several reps with the same information over and over: the customer service agents seemed to be confused about the conversion rate and had an issue with the Portuguese, even though they are an international bookings company Not one customer service agent confirmed that I would receive a reimbursement for the extra rate, and I spent an exorbitant amount of money receiving these calls which led to no resolve Thus, I had to file the initial complaint with the Revdex.com, to reclaim the rental fees and the cell phone fees, attached in the previous message I accepted the car rental reimbursement, though the amount was less than what I paid, and the reasoning was false, because I needed to pay my credit card bills without added interest I am demanding my full refund for the requested cell phone bill and rental car as initially requested, in full Sincerely, [redacted]
Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] , (Revdex.com case number [redacted] ) regarding a refund request Our records reflect the customer purchased shuttle service vouchers through Expedia.com on Itinerary # [redacted] Which were to provide round trip shuttle service for two between the Cancun Airport and his hotel Barceló Maya Colonial in Puerto Juarez, Mexico The vouchers do state there can be an extra charge paid directly to the driver if the hotel falls outside a designated zone Our research shows the customer’s hotel was located within the specified round trip zone and he should not have been charged more by the shuttle service for his return trip Expedia regrets the information provided to the customer by the shuttle vendor, who is an independent contractor and not an Expedia company, was different than what is available on our site As a courtesy on July 19, Expedia has processed a refund of the shuttle fees in the amount of $84.00, back to the customer’s original form of payment The amount of time it takes for the funds to be available in his account depends on how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
October 29, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted]
August 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint Departm***Re: Expedia Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered.Expedia will process a refund as a one-time courtesy for half of the cost for the shuttle reservation in the amount of $No further refunds or compensation will be providedWe thank you for allowing us to address this matter further.Sincerely,Delia K***Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still believe that their company is run like a cottage industry with hit or miss, where depending on who gets you on the phone you may or may not resolve the issue in a professional mannerI was lucky the second time I call Expedia, which was actually to complain with them, and an associate helped me resolve my issue after I spoke with people It was not easy and took me hours on the phone The man who treated me unfairly and hung up the phone on me was Billy R***, who is an embarrassment to Expedia THANK YOU Revdex.com! Sincerely, [redacted]
December 15, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding her recent flight reservationWe understand the customer is requesting refund of the flight reservation.Our records reflect that on December 4, the customer self-booked a package reservation that included roundtrip flight reservationsThe customers departure flights were operated by Spirit Airlines and scheduled to depart from Las Vegas, NV to Chicago, IL on December 11, The customers return flights were scheduled to return on December 13, 2017.When reviewing our documentation we are able to verify that the customer called customer service on December 5, and our agent assisted with booking a return flightThis flight was booked since we confirmed with the airlines that due to a system error the customer did not have a return flightDue to the inconvenience the customer was already was refunded for this return flightWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand the pricing changes all the time Yet when I looked back online it was showing the lower price, why did I have to pay the higher price when it was showing lower onlineI also think I should've gotten an answer faster for the coupon, that also upset meThere was no reason for it to take that long.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have obtained and attached a copy of the confirmation that Expedia has requested in their response to my complaint ***Supporting documentation redacted by Revdex.com staf*Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The refund amount is lower than what I was advised I would be receiving back by different representativesThey advised my refund would be $300+ dollars for this nights stayI want the full amount refunded to me, if we were on a recorded line please check the transcripts and verify the communications I received from the representatives Sincerely, [redacted]
June 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on May 8, 2015, Mrs [redacted] booked a one-way flight from Houston, Texas to StLouis, Missouri, traveling on May 19, We understand from Mrs [redacted] complaint that she arrived at the airport on May 19, 2015, and was informed that her as her ticket could not be locatedShe stated that the ticket had been changed from [redacted] to [redacted] On May 4, 2015, we contacted [redacted] on Mrs [redacted] behalf to inquire about her ticketWe were told that her flight had been delayed over a half hour which would have caused a misconnectionAs a result, they agreed to offer Mrs [redacted] a full refund to her original form of paymentShe can expect her refund to arrive in her account in seven to ten business days per [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
January 29, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an Expedia Price Guarantee price difference Our records indicate that on January 17, 2017, Mr [redacted] or an authorized user of his account purchased a non-refundable, round-trip ticket via Expedia.com, departing on April 6, 2017, from San Diego, California, travelling to Chicago, Illinois, and returning on April 9, 2017, via American Airlines itinerary [redacted] We understand from Mr [redacted] complaint that he found a lower price via United Airlines in the amount of $and is requesting a refund of the difference Upon receipt of Ms [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on January 25, 2017, Mr [redacted] contacted Expedia’s customer service department via email regarding a lower rate he found on United Airlines and requested a refundOur representative advised Mr [redacted] via email that prices are subject to change and are not guaranteed until the purchase is complete After further researching this issue, we can confirm that Mr [redacted] brought this matter to our attention again on January 27, 2017, and requested a refund a refund of the difference in price againOur representative advised Mr [redacted] that Expedia’s Best Price Guarantee must be filed via Expedia.com within hours of the original purchase The following rules and regulations are associated with Expedia’s Best Price Guarantee: · Expedia's Price Guarantee covers flights, hotels, vacation packages, cruises, rental cars, and activities What it meansIf you find a cheaper, identical flight, vacation package, cruise, rental car, or activity within hours of booking, or a cheaper, identical hotel up to days before your standalone hotel chedate, we'll refund the difference and give you a USDExpedia travel coupon Before you submit your claim, answer the following questions: · Did you book your flight, vacation package, cruise, rental car, or activity on Expedia in the last hours? · Standalone hotel bookings only: Is today's date at least days before the chedate? · Are the travel / sail dates the same? · Did you find the lower price on a website in English? · Is the lower price quoted in US dollars? · Is the airline or cruise line the same? · Is the room type or fare class the same? · Is the cancellation policy the same? If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to: Have your itinerary number ready Fill out our Price Guarantee Application Submit your claim Based on the above, Expedia is unable to honor Mr [redacted] refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Revdex.com: Since all of the conversations were recorded by Expedia, they can listen to any and all voice conversations between me and their representative and hear that I was told that JetBlue owns the rights to the flights not Azul AirlinesMe being a customer and Expedia being the lliason between the purchase it was their responsibility to notify me of any additional travel needs such as passport or TOURISTIC vsa which they did not which is offense #1, secondly if JetBlue doesn't own rights to the flights why would their employee tell me that that's is not acceptable because now when I want to change my trip their saying I have to use Azul Airlines which does not service the NYC district of the USASo basically I'm completely out of my money which to me is bogusI just want my money back or them to fund me my money to a new travel destination with no further chargeAny other response isn't helpfulI have days before my travel and I don't have a place to go because my money is practically in limboI want a Expedia credit for all of what I paid to where ever I want, or my money back or somethingTheir employee lied to me and me trusting them because their suppose to be a credible source bow their saying they can't honor what he told meSo what am I to do?I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meSincerely, [redacted]
September 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
Complaint: [redacted] I am rejecting this response because: these facts stated here aren't true.We arrived at Union city by 1:pm the hotel claimed we couldn't check in at that time since they "where overbooked by Expedia"Expedia emails clearly stated you room will be there when u get there, late check in its okIn a sence how Expedia represent themselfs is in a sence advertisement, representation and really of no use since I could just have called the particular hotel and booked directedI used Expedia for the sence of security and assurance that everything would go well however Expedia at this point is just passing the blame to other and the other is passing back to ExpediaI have saved all the email from Expedia clearly social media can see how Expedia is behaving towards a matter that could have caused serious life threatening consequencesI'm not only requesting for a refund but also a price match for the hotel that we had to stayWe where never advised to stay until am for a room with a guaranteed that we would have had that room and I wouldn't do that to my guests go Sleeping in the car until 5am serious? That room was paid for months prior of !!! You cannot sell something that belongs to somebody elseI have paid to Expedia I have done business with Expedia and I expect no excuses of third party blah blahWhat is Expedia ready to do to solve this case?Sincerely, [redacted]
November 19, 2015Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a recently flight reservationWe understand the customer is requesting a refund of the ticketsOn November 19, we contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the consumer.Our records reflect that on October 20, 2015, an agent assisted the customer with booking a flight reservation with ExpediaThe flights operated by American Airlines were scheduled to depart on December 19, and return on January 3, The customer also purchased “Flight Cancelation” InsuranceExpedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs American Airlines was the merchant of record and the company that charged your credit card, we have to abide by their rules and regulationsBased on these fare rules, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the Flight Cancelation Insurance provided for coverage the customer needed to change his travel plans; the trip cancellation insurance would allow the customer to reschedule without penalty for covered reasons.We have confirmed that during the booking of the reservation, the agent did advise Mr [redacted] that as an active military personnel, his ticket would be fully refunded if canceledThe agent then explained that due to Mr [redacted] traveling companion not being involved in the military, her ticket was non-refundableWe apologize for the error that was made.As a one-time courtesy, Expedia will issue a refund for Mr [redacted] ticketsOn November 19, 2015, a refund in the amount of $was processed to the customer’s original form of paymentThe time it takes to post the refund to Mr [redacted] account depends on how quickly his credit card company processes refunds.In regards to Mr [redacted] traveling companion’s ticket [redacted] is our administrator for assistance and can be reached by calling [redacted] .We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Tier Customer Service
November 9, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an inquiry about an advertised offer on Expedia.com’s booking site Ms [redacted] states she was attempting to book flights from Monterey CA to New York, NY she saw a banner advertising free flights if a room was booked but she didn’t feel she was getting that pricing break when she attempted to book a room/flight bundle Special discounts are, at times negotiated with hotels and airlines that allow Expedia to offer this deal When a customer clicks on the promotioal banner ad they are taken to the hotel page and then will see a matching banner above the hotel(s), that are currently making this offer The banner above the hotel will say “book this and save 100% on your flight” Only the hotel(s) with this banner are offering the free flight option A current review of our site shows that the Four Seasons Hotel New York currently has this offer available The Giles hotels the customer mentions do not have this promotion offered at this time Hotels and airline bookings are linked directly to their live inventory sites and they limit the number of of discounted packages available As the discounted inventory sells out,the pricing will no longer reflect the free flight price Expedia’s terms of use expressely states pricing is not guaranteed until booked and payment is accepted Expedia regrets the inconvenience ad confusion this matter caused Ms [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Rosanne G [redacted] Tier Customer Service
December 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on December 3, 2015, Mr [redacted] booked a two-night stay at The Dupont Circle Hotel from December 30, 2015, through January 1, We understand from Mr [redacted] ’s complaint that he took advantage of a mobile application that offered a $discount towards the cost of his bookingMr [redacted] stated that he did not get $off so he contacted Expedia for assistanceHe says that the promotion was not honored and he was given a $coupon that he could use towards a future bookingMr [redacted] is now requesting the $offered in the promotion and a free room upgrade Per our records, this matter was addressed on December 3, The reservation was canceled and rebooked and the $discount was redeemedWe also allowed Mr [redacted] to keep the $coupon for future useRegrettably, we are unable to honor the request of a free upgrade We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have not received the refund from ExpediaTo clear any confusion, in their response, Expedia made reference to a credit card company, however, the payment was made with my Wells Fargo debit cardIt has now been sixteen days, and my bank (Wells Fargo) said the hold up is not the bank processing the refundThey said it is Expedia Sincerely, [redacted] ***
January 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a car rental reservation We understand the customer is requesting a refund of fees charged by NU Car Rentals Our records indicate the customer self-booked a car rental reservation, itinerary number [redacted] , on Expedia’s websiteThe car rental was for a Compact 2/4Door Car rental from NU Car Rentals in [redacted] , [redacted] , picking up on January 7, and dropping off on January 12, The total cost of the reservation was quoted as $111.85, to be collected at the time of pick-upWe can confirm the customer contacted us on January 21, 2016, requesting a refund of $ On January 26, 2016, we contacted Ms [redacted] via phone and advised we were able to resolve the matterExpedia advocated on the customer's behalf to NU Car Rentals and spoke to MrVincent L*, the manager who agreed to refund the customer $that was charged in errorMrL [redacted] stated that if the customer had any further questions or concerns he would be glad to assist if the customer contacted him directly at 760-509-A refund of $will be processed back to the customer’s credit card by NU Car rentalsMrL [redacted] advised a refund receipt will be sent to Ms [redacted] e-mail address on fileThe time it takes for the refund to process depends on how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case Sincerely, Britt M [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: My original complaint included a request for full refunding of the extra rental car prices, in addition to cellular phone usage rates, as I spent upwards of four hours on the phone with various Expedia customer services representatives while using international cell phone towers My initial call to Expedia on 11/20/was to confirm the rate of my rental care during the pick up process as the Hertz rep tried to price gauge me I wanted to confirm that Expedia would in fact reimburse of of any extra fees or prices outside of my initial booking fee, as this was stated in my confirmation email from Expedia at the time of booking Instead of this being a quick call, I was placed on holds of upwards of mins, and called back by several reps with the same information over and over: the customer service agents seemed to be confused about the conversion rate and had an issue with the Portuguese, even though they are an international bookings company Not one customer service agent confirmed that I would receive a reimbursement for the extra rate, and I spent an exorbitant amount of money receiving these calls which led to no resolve Thus, I had to file the initial complaint with the Revdex.com, to reclaim the rental fees and the cell phone fees, attached in the previous message I accepted the car rental reimbursement, though the amount was less than what I paid, and the reasoning was false, because I needed to pay my credit card bills without added interest I am demanding my full refund for the requested cell phone bill and rental car as initially requested, in full Sincerely, [redacted]
Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] , (Revdex.com case number [redacted] ) regarding a refund request Our records reflect the customer purchased shuttle service vouchers through Expedia.com on Itinerary # [redacted] Which were to provide round trip shuttle service for two between the Cancun Airport and his hotel Barceló Maya Colonial in Puerto Juarez, Mexico The vouchers do state there can be an extra charge paid directly to the driver if the hotel falls outside a designated zone Our research shows the customer’s hotel was located within the specified round trip zone and he should not have been charged more by the shuttle service for his return trip Expedia regrets the information provided to the customer by the shuttle vendor, who is an independent contractor and not an Expedia company, was different than what is available on our site As a courtesy on July 19, Expedia has processed a refund of the shuttle fees in the amount of $84.00, back to the customer’s original form of payment The amount of time it takes for the funds to be available in his account depends on how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
October 29, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted]
August 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint Departm***Re: Expedia Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered.Expedia will process a refund as a one-time courtesy for half of the cost for the shuttle reservation in the amount of $No further refunds or compensation will be providedWe thank you for allowing us to address this matter further.Sincerely,Delia K***Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still believe that their company is run like a cottage industry with hit or miss, where depending on who gets you on the phone you may or may not resolve the issue in a professional mannerI was lucky the second time I call Expedia, which was actually to complain with them, and an associate helped me resolve my issue after I spoke with people It was not easy and took me hours on the phone The man who treated me unfairly and hung up the phone on me was Billy R***, who is an embarrassment to Expedia THANK YOU Revdex.com! Sincerely, [redacted]
December 15, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding her recent flight reservationWe understand the customer is requesting refund of the flight reservation.Our records reflect that on December 4, the customer self-booked a package reservation that included roundtrip flight reservationsThe customers departure flights were operated by Spirit Airlines and scheduled to depart from Las Vegas, NV to Chicago, IL on December 11, The customers return flights were scheduled to return on December 13, 2017.When reviewing our documentation we are able to verify that the customer called customer service on December 5, and our agent assisted with booking a return flightThis flight was booked since we confirmed with the airlines that due to a system error the customer did not have a return flightDue to the inconvenience the customer was already was refunded for this return flightWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand the pricing changes all the time Yet when I looked back online it was showing the lower price, why did I have to pay the higher price when it was showing lower onlineI also think I should've gotten an answer faster for the coupon, that also upset meThere was no reason for it to take that long.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have obtained and attached a copy of the confirmation that Expedia has requested in their response to my complaint ***Supporting documentation redacted by Revdex.com staf
*Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The refund amount is lower than what I was advised I would be receiving back by different representativesThey advised my refund would be $300+ dollars for this nights stayI want the full amount refunded to me, if we were on a recorded line please check the transcripts and verify the communications I received from the representatives Sincerely, [redacted]
June 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on May 8, 2015, Mrs [redacted] booked a one-way flight from Houston, Texas to StLouis, Missouri, traveling on May 19, We understand from Mrs [redacted] complaint that she arrived at the airport on May 19, 2015, and was informed that her as her ticket could not be locatedShe stated that the ticket had been changed from [redacted] to [redacted] On May 4, 2015, we contacted [redacted] on Mrs [redacted] behalf to inquire about her ticketWe were told that her flight had been delayed over a half hour which would have caused a misconnectionAs a result, they agreed to offer Mrs [redacted] a full refund to her original form of paymentShe can expect her refund to arrive in her account in seven to ten business days per [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
January 29, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an Expedia Price Guarantee price difference Our records indicate that on January 17, 2017, Mr [redacted] or an authorized user of his account purchased a non-refundable, round-trip ticket via Expedia.com, departing on April 6, 2017, from San Diego, California, travelling to Chicago, Illinois, and returning on April 9, 2017, via American Airlines itinerary [redacted] We understand from Mr [redacted] complaint that he found a lower price via United Airlines in the amount of $and is requesting a refund of the difference Upon receipt of Ms [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on January 25, 2017, Mr [redacted] contacted Expedia’s customer service department via email regarding a lower rate he found on United Airlines and requested a refundOur representative advised Mr [redacted] via email that prices are subject to change and are not guaranteed until the purchase is complete After further researching this issue, we can confirm that Mr [redacted] brought this matter to our attention again on January 27, 2017, and requested a refund a refund of the difference in price againOur representative advised Mr [redacted] that Expedia’s Best Price Guarantee must be filed via Expedia.com within hours of the original purchase The following rules and regulations are associated with Expedia’s Best Price Guarantee: · Expedia's Price Guarantee covers flights, hotels, vacation packages, cruises, rental cars, and activities What it meansIf you find a cheaper, identical flight, vacation package, cruise, rental car, or activity within hours of booking, or a cheaper, identical hotel up to days before your standalone hotel chedate, we'll refund the difference and give you a USDExpedia travel coupon Before you submit your claim, answer the following questions: · Did you book your flight, vacation package, cruise, rental car, or activity on Expedia in the last hours? · Standalone hotel bookings only: Is today's date at least days before the chedate? · Are the travel / sail dates the same? · Did you find the lower price on a website in English? · Is the lower price quoted in US dollars? · Is the airline or cruise line the same? · Is the room type or fare class the same? · Is the cancellation policy the same? If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to: Have your itinerary number ready Fill out our Price Guarantee Application Submit your claim Based on the above, Expedia is unable to honor Mr [redacted] refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Revdex.com: Since all of the conversations were recorded by Expedia, they can listen to any and all voice conversations between me and their representative and hear that I was told that JetBlue owns the rights to the flights not Azul AirlinesMe being a customer and Expedia being the lliason between the purchase it was their responsibility to notify me of any additional travel needs such as passport or TOURISTIC vsa which they did not which is offense #1, secondly if JetBlue doesn't own rights to the flights why would their employee tell me that that's is not acceptable because now when I want to change my trip their saying I have to use Azul Airlines which does not service the NYC district of the USASo basically I'm completely out of my money which to me is bogusI just want my money back or them to fund me my money to a new travel destination with no further chargeAny other response isn't helpfulI have days before my travel and I don't have a place to go because my money is practically in limboI want a Expedia credit for all of what I paid to where ever I want, or my money back or somethingTheir employee lied to me and me trusting them because their suppose to be a credible source bow their saying they can't honor what he told meSo what am I to do?I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meSincerely, [redacted]
September 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %