December 15, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request.We understand Mr [redacted] is inquiring about the travel insurance policies offered by Berkley/AON Affinity, one of our travel service partnersOn December 15, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate Mr [redacted] accessed Expedia.com on September 7, to purchase flights for [redacted] and [redacted] , who he states are Italian citizens Mr [redacted] also purchased travel protection insurance at a cost of $ The customer is concerned that he was not aware of the insurance vendor’s stipulation that they only provide coverage for U.Sand Canadian residents This information is available in the FAQ area of Expedia’s website, as the customer had noted, however he apparently didn’t review this information before purchasing the policyMr [redacted] is posing several questions and requests, in relation to this matter; first, Expedia regrets the service he received was less than satisfactory, when speaking with our customer service agents Comments such as his are read by numerous people within Expedia and help shape our policies and practices It is never Expedia's intent to inconvenience our customers and it is disheartening when our clients feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing As Mr [redacted] notes, the terms and conditions our vendor partner has set are in the FAQ area, available to all customers When a customer self-books, acting as their own travel agent, they are responsible for researching all pertinent information about the products they are securing Expedia.com serves as a third party intermediary for travel providers such as hotels, car rental agencies, airlines; and service companies such as Berkley Insurance As such, we must abide by and enforce the terms and conditions set forth by our partners, but we do not set their policyWith regard to offering travel insurance, and limiting who can purchase it, there are many times when among the travelers on one itinerary, there will be some who are eligible to purchase the insurance and others that aren’tIt is the responsibility of the booking party to familiarize themselves with the terms of the Insurance (and any other) vendor As Expedia does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered service or eligible traveler Aon Affinity Berkley Travel is our administrator for assistance and can be reached by calling 1-877-718-In an effort to validate Mr [redacted] concerns, we will escalate this information to a review team for consideration of how we might make this issue more easily understood by our customers We thank him for bringing the issue to our attentionWith regards to his individual itinerary, we have spoken with Berkley/Aon today and they have confirmed that they would not honor the policy purchased for this itinerary if the passengers are not U.Sresidents We have notified Berkley we would be cancelling the policy and refunding the customer On December 15, Expedia processed a refund in the amount of $back to the customer’s original form of payment The amount of time it takes for the credit to be available in his account depends on how quickly his bank processes refunds Expedia truly regrets any concern this matter has caused our customerAs a courtesy, we have also provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue, and is immediately accessible within his accountWe hope Mr [redacted] will allow us the opportunity to improve upon his experience in the future.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G***Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because: This is nothing to lie about so I do not appreciate you insinuating that I am not reporting FACTS! I booked the MOTELS from California, while my husband was travellingHe had not idea where he was going to stay but I said "babe don't worry Expedia will take care of you, once you arrive in the city that you would like to rest in" Now after the fact I realised that was a LIE! The hotels were not sleep-able, my husband did enter the front desk of each and asked if something in writing could be issued to prove that he had complaints and that he could not and would sleep in such filth! Not even a simple apology from Expedia nor did you even offer a credit for future use Check your records, I have used your website MANY of times but have never experienced something such as this You cannot advertise luxury, charge us and then send us to a drug hole, bug infested, non-cleaned Motel and keep our money How about you and ALL your staff go sleep there then we can continue this discussionSome NERVE of you! But just how I have been posting my previous experiences on social media/blogs I will post about ALL of this just as well The world would LOVE to read about this and NOT support your company! Start with the fact that Expedia should not post misleading photos of hotels (advertisement)! if my confirmations are accurate here is what took place! [redacted] - for $is being credited back to our account per a POLITE Expedia Repthat stated how they understood and the hotel agreed that my husband DID NOT stay there, complained and a refund is being issued [redacted] - for $my husband did cheand sleep in this hotelThis is NOT an issue, concern or complaintIf this confirmation was on the previous emails and/or complaints then disregard and note as an error [redacted] - for $after the first hotel appeared to be broken down, nasty, unsafe and HORRIBLE we tried again (or perhaps in revers order but same thing) he could NOT stay at this DUMP One of the MOTEL (MO-NASTY) locations - phone number listed does not even work Also, you stated that I did not try contacting Expedia well I did and could not get anyoneI googled again on the day that I did call but located a different number Also, based on my past experiences I felt confident that Expedia would provide excellent service based on the experience that my husband was having while travelling but I guess I gave Expedia too much creditYOU don't know what customer service is! You are a scam artist/company Beating people out of their money will not get you any whereYou will go out of business SOON (mark my work)!!! My friends and I will no longer support this company and will warn others about how you like to photo misleading photos and steal from consumers! Go suck an EGG!Sincerely, [redacted]
October 11, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on July 19, 2017, Ms [redacted] booked an Expedia Vacation Package which included roundtrip flights from Newark, New Jersey to Montego Bay, Jamaica and a four-night stay at the Holiday Inn Resort from August 5, 2017, through August 9, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] ’s complaint that she is requesting a refund of $2,165.40, because she called on July 20, 2017, and requested to cancel the entire packageAccording to Ms [redacted] , she contacted our office within the voidable period (hours from booking) and was told that she would receive a refund within 5-business daysSince the refund did not appear in her account, she says she disputed the charges with Citi CardShe also contacted our office and spoke to a managerShe claims that she was informed by the manager that the matter was not handled correctly on July 20, 2017, and instructed her to dispute the charges with her credit card company According to our records, we received a call on July 19, 2017, from Ms [redacted] At that time, she inquired about cancelling her package but, did not request it at that timeOn August 2, 2017, we received another call from Ms [redacted] and this time she asked to cancel the package for medical reasonsThe request was processed but, Ms [redacted] 's refund request was not honored because she had missed the void periodHad she called back by July 20, 2017, we would have been able to refund the flights and the hotelOn August 3, 2017, Ms [redacted] contacted our office stating that she called us on July 20, 2017, to cancel the booking within the voidable periodShe asked that we pull the call recordingPer our records, we did not receive a call on July 20, 2017, but we were able to listen to the call recording from July 19, Ms [redacted] asked many questions about the cancellation policy and it was explained to her that she could call back by July 20, 2017, and cancel the entire packageIf canceled by then she would receive a full refundShe did not request to cancel until July 2, We have since noticed however; that when Ms [redacted] called on July 2, 2017, to cancel her package, the hotel portion of her package had not yet reached the penalty phaseAs a result, it was still refundableAs such, on October 11, 2017, we processed a refund of $to the original form of paymentMs [redacted] and her travel companion now have an airline credit valued at $per passengerA $rebooking fee is due at the time of bookingThe airline credits are valid through July 18, Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
August 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 26, 2015, Mr [redacted] booked AN Expedia Vacation Package which included flights, a seven-night stay at the [redacted] and travel insurance We understand that Mr [redacted] canceled the package within 24-hours of bookingAccording to his complaint, he did not receive a full refundHe is now requesting the balance of the refund $ We apologize for the delay in addressing the issues and concerns that have been brought to the attention of our departmentAfter review, we have determined that Mr [redacted] received a refund for the airline tickets and lodging portion of his package, but the travel insurance had yet to be issuedAs such, we have processed a refund of $to the original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly his credit card company processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:First, Alitalia processed the refund on Dec 2016, it had already past weeksThere is no refund.Second, I have used the reference number to contact the bank and they said if Alitalia had process the refund, a single reference number is not enough, they need to provide a formal invoice and refund statement for the record.Third, I booked and paid on Expedia.com and I never directly have any transaction with Alitalia, the contact is between me and Expedia.comExpedia should take fully responsible on this case, Alitalia's problem should not be customer's problem, it should be a problem between Expedia and Alitalia Sincerely, [redacted] ***
July 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 13, 2016, MrF [redacted] booked roundtrip flights for travel May 29, 2016, through July 5, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from MrF [redacted] complaint that he checked his itinerary and noticed that his flights were scheduled for the wrong dateHe intended for his trip to begin on June 30, MrF [redacted] says he contacted Expedia for assistance and was informed that we could do nothing about the matter as this was a self-booking and therefore a customer error On July 7, 2016, we contacted the merchant of record (the company who charged the customer’s credit card), United Airline on MrF [redacted] behalf and were advised that he had been deemed as a no showWe requested that they change the status of the tickets from suspended to open status, to allow the customer utilize the airline credit as the tickets were unusedUnited Airlines honored our request and issued airline credit equal to the value of each ticketWhen MrF [redacted] is ready to use the credits, United Airline requires a rebooking fee of $per passenger and a $ticket reissue fee per passenger Please note that each of the airlines with which we do business, establish their own rules and policiesWe are bound by these rules and policies and must adhere to themWe regret any inconvenience encountered by MrF [redacted] as it relates to this matter, but Expedia made no errors that would warrant a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
September 24, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the car reservation insurance refund request Our records show on March 17, Mr [redacted] self-booked an Expedia.com car reservation via booking number [redacted] , with a pick up date as July 9, 2016, in the amount of $The customer is requesting a refund of the insurance paid to the car vendor due to not being informed at the time of booking Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterA refund in the amount of $was processed back to the original form of paymentAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
May 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms [redacted] ’s complaintAt this time we are requesting Ms [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: that is a total lieWe paid the extra $per day for days for the breakfast on our stayWe were charged on thatWhen we book the hotel and flight,they gave us the option for the breakfast that if we will pay the extra amount per day($17.41),we can get a breakfast on our stayThey said they are not liable for that,they should be liableIt is advertisementRipping us off of our hard earned moneyIf they will not give us the breakfast that they promised us when we book the hotel,just give us our $extra that we payIt is a scam and it must be stopI read a lot of bad reviews and complains about expedia before we book our flight,but we took our chancesAnd it s our biggest regretI want my $back for the breakfast that we're not going to get Sincerely, [redacted]
February 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr***We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationOur records indicate the customer has a permanent account with the email address [redacted] @cox.net that has an itinerary booked March 19, 2015, and January 31, He also has two single use guest accountsIn addition has an account that has been disabledThe customer is currently not enrolled in the Loyalty Program with the email address indicatedAt this time we are requesting the customer please submit any additional information regarding his Expedia points; past email updates or received mailings reflecting Expedia pointsThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com Sincerely, [redacted]
Complaint: [redacted] I am resending this to you because I have never found the coupon Expedia told to give to me referring to this case I looked inside my account , there was no rewards, I think they never sent this to me Can you ask them how can I see this if this really exists? regards [redacted]
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address Ms [redacted] concerns Expedia will not honor the request for the refund for the customer’s international phone calls into Expedia The customer has already been refunded for the additional charges for the car rental on January 11, Expedia request that the Revdex.com consider this issue as closed and we will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough Expedia apparently did not realize this based on their response, they have changed my reservation without any changes to me.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I contacted Egyptair and they said that the information is published on line and it's Expedia responsibilty to advertise thatExpedia pulled the lowest price from Egyptair witout indicating the special offer detail about baggage Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I provided documentation that I used another hotel like requestCan the hotel provide documentation showing I did stay there? This is Ludacris.Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] ***(Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
July 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund of $101.14, as requested, has been deposited into my account by ExpediaThank you Revdex.comI believe this would have not happen without your assistance.Sincerely, [redacted]
December 15, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request.We understand Mr [redacted] is inquiring about the travel insurance policies offered by Berkley/AON Affinity, one of our travel service partnersOn December 15, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint.Our records indicate Mr [redacted] accessed Expedia.com on September 7, to purchase flights for [redacted] and [redacted] , who he states are Italian citizens Mr [redacted] also purchased travel protection insurance at a cost of $ The customer is concerned that he was not aware of the insurance vendor’s stipulation that they only provide coverage for U.Sand Canadian residents This information is available in the FAQ area of Expedia’s website, as the customer had noted, however he apparently didn’t review this information before purchasing the policyMr [redacted] is posing several questions and requests, in relation to this matter; first, Expedia regrets the service he received was less than satisfactory, when speaking with our customer service agents Comments such as his are read by numerous people within Expedia and help shape our policies and practices It is never Expedia's intent to inconvenience our customers and it is disheartening when our clients feel we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing As Mr [redacted] notes, the terms and conditions our vendor partner has set are in the FAQ area, available to all customers When a customer self-books, acting as their own travel agent, they are responsible for researching all pertinent information about the products they are securing Expedia.com serves as a third party intermediary for travel providers such as hotels, car rental agencies, airlines; and service companies such as Berkley Insurance As such, we must abide by and enforce the terms and conditions set forth by our partners, but we do not set their policyWith regard to offering travel insurance, and limiting who can purchase it, there are many times when among the travelers on one itinerary, there will be some who are eligible to purchase the insurance and others that aren’tIt is the responsibility of the booking party to familiarize themselves with the terms of the Insurance (and any other) vendor As Expedia does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered service or eligible traveler Aon Affinity Berkley Travel is our administrator for assistance and can be reached by calling 1-877-718-In an effort to validate Mr [redacted] concerns, we will escalate this information to a review team for consideration of how we might make this issue more easily understood by our customers We thank him for bringing the issue to our attentionWith regards to his individual itinerary, we have spoken with Berkley/Aon today and they have confirmed that they would not honor the policy purchased for this itinerary if the passengers are not U.Sresidents We have notified Berkley we would be cancelling the policy and refunding the customer On December 15, Expedia processed a refund in the amount of $back to the customer’s original form of payment The amount of time it takes for the credit to be available in his account depends on how quickly his bank processes refunds Expedia truly regrets any concern this matter has caused our customerAs a courtesy, we have also provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue, and is immediately accessible within his accountWe hope Mr [redacted] will allow us the opportunity to improve upon his experience in the future.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Roseanne G***Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because: This is nothing to lie about so I do not appreciate you insinuating that I am not reporting FACTS! I booked the MOTELS from California, while my husband was travellingHe had not idea where he was going to stay but I said "babe don't worry Expedia will take care of you, once you arrive in the city that you would like to rest in" Now after the fact I realised that was a LIE! The hotels were not sleep-able, my husband did enter the front desk of each and asked if something in writing could be issued to prove that he had complaints and that he could not and would sleep in such filth! Not even a simple apology from Expedia nor did you even offer a credit for future use Check your records, I have used your website MANY of times but have never experienced something such as this You cannot advertise luxury, charge us and then send us to a drug hole, bug infested, non-cleaned Motel and keep our money How about you and ALL your staff go sleep there then we can continue this discussionSome NERVE of you! But just how I have been posting my previous experiences on social media/blogs I will post about ALL of this just as well The world would LOVE to read about this and NOT support your company! Start with the fact that Expedia should not post misleading photos of hotels (advertisement)! if my confirmations are accurate here is what took place! [redacted] - for $is being credited back to our account per a POLITE Expedia Repthat stated how they understood and the hotel agreed that my husband DID NOT stay there, complained and a refund is being issued [redacted] - for $my husband did cheand sleep in this hotelThis is NOT an issue, concern or complaintIf this confirmation was on the previous emails and/or complaints then disregard and note as an error [redacted] - for $after the first hotel appeared to be broken down, nasty, unsafe and HORRIBLE we tried again (or perhaps in revers order but same thing) he could NOT stay at this DUMP One of the MOTEL (MO-NASTY) locations - phone number listed does not even work Also, you stated that I did not try contacting Expedia well I did and could not get anyoneI googled again on the day that I did call but located a different number Also, based on my past experiences I felt confident that Expedia would provide excellent service based on the experience that my husband was having while travelling but I guess I gave Expedia too much creditYOU don't know what customer service is! You are a scam artist/company Beating people out of their money will not get you any whereYou will go out of business SOON (mark my work)!!! My friends and I will no longer support this company and will warn others about how you like to photo misleading photos and steal from consumers! Go suck an EGG!Sincerely, [redacted]
October 11, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on July 19, 2017, Ms [redacted] booked an Expedia Vacation Package which included roundtrip flights from Newark, New Jersey to Montego Bay, Jamaica and a four-night stay at the Holiday Inn Resort from August 5, 2017, through August 9, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] ’s complaint that she is requesting a refund of $2,165.40, because she called on July 20, 2017, and requested to cancel the entire packageAccording to Ms [redacted] , she contacted our office within the voidable period (hours from booking) and was told that she would receive a refund within 5-business daysSince the refund did not appear in her account, she says she disputed the charges with Citi CardShe also contacted our office and spoke to a managerShe claims that she was informed by the manager that the matter was not handled correctly on July 20, 2017, and instructed her to dispute the charges with her credit card company According to our records, we received a call on July 19, 2017, from Ms [redacted] At that time, she inquired about cancelling her package but, did not request it at that timeOn August 2, 2017, we received another call from Ms [redacted] and this time she asked to cancel the package for medical reasonsThe request was processed but, Ms [redacted] 's refund request was not honored because she had missed the void periodHad she called back by July 20, 2017, we would have been able to refund the flights and the hotelOn August 3, 2017, Ms [redacted] contacted our office stating that she called us on July 20, 2017, to cancel the booking within the voidable periodShe asked that we pull the call recordingPer our records, we did not receive a call on July 20, 2017, but we were able to listen to the call recording from July 19, Ms [redacted] asked many questions about the cancellation policy and it was explained to her that she could call back by July 20, 2017, and cancel the entire packageIf canceled by then she would receive a full refundShe did not request to cancel until July 2, We have since noticed however; that when Ms [redacted] called on July 2, 2017, to cancel her package, the hotel portion of her package had not yet reached the penalty phaseAs a result, it was still refundableAs such, on October 11, 2017, we processed a refund of $to the original form of paymentMs [redacted] and her travel companion now have an airline credit valued at $per passengerA $rebooking fee is due at the time of bookingThe airline credits are valid through July 18, Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
August 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 26, 2015, Mr [redacted] booked AN Expedia Vacation Package which included flights, a seven-night stay at the [redacted] and travel insurance We understand that Mr [redacted] canceled the package within 24-hours of bookingAccording to his complaint, he did not receive a full refundHe is now requesting the balance of the refund $ We apologize for the delay in addressing the issues and concerns that have been brought to the attention of our departmentAfter review, we have determined that Mr [redacted] received a refund for the airline tickets and lodging portion of his package, but the travel insurance had yet to be issuedAs such, we have processed a refund of $to the original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly his credit card company processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:First, Alitalia processed the refund on Dec 2016, it had already past weeksThere is no refund.Second, I have used the reference number to contact the bank and they said if Alitalia had process the refund, a single reference number is not enough, they need to provide a formal invoice and refund statement for the record.Third, I booked and paid on Expedia.com and I never directly have any transaction with Alitalia, the contact is between me and Expedia.comExpedia should take fully responsible on this case, Alitalia's problem should not be customer's problem, it should be a problem between Expedia and Alitalia Sincerely, [redacted] ***
July 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 13, 2016, MrF [redacted] booked roundtrip flights for travel May 29, 2016, through July 5, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from MrF [redacted] complaint that he checked his itinerary and noticed that his flights were scheduled for the wrong dateHe intended for his trip to begin on June 30, MrF [redacted] says he contacted Expedia for assistance and was informed that we could do nothing about the matter as this was a self-booking and therefore a customer error On July 7, 2016, we contacted the merchant of record (the company who charged the customer’s credit card), United Airline on MrF [redacted] behalf and were advised that he had been deemed as a no showWe requested that they change the status of the tickets from suspended to open status, to allow the customer utilize the airline credit as the tickets were unusedUnited Airlines honored our request and issued airline credit equal to the value of each ticketWhen MrF [redacted] is ready to use the credits, United Airline requires a rebooking fee of $per passenger and a $ticket reissue fee per passenger Please note that each of the airlines with which we do business, establish their own rules and policiesWe are bound by these rules and policies and must adhere to themWe regret any inconvenience encountered by MrF [redacted] as it relates to this matter, but Expedia made no errors that would warrant a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
September 24, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the car reservation insurance refund request Our records show on March 17, Mr [redacted] self-booked an Expedia.com car reservation via booking number [redacted] , with a pick up date as July 9, 2016, in the amount of $The customer is requesting a refund of the insurance paid to the car vendor due to not being informed at the time of booking Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterA refund in the amount of $was processed back to the original form of paymentAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
May 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Ms [redacted] ’s complaintAt this time we are requesting Ms [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: that is a total lieWe paid the extra $per day for days for the breakfast on our stayWe were charged on thatWhen we book the hotel and flight,they gave us the option for the breakfast that if we will pay the extra amount per day($17.41),we can get a breakfast on our stayThey said they are not liable for that,they should be liableIt is advertisementRipping us off of our hard earned moneyIf they will not give us the breakfast that they promised us when we book the hotel,just give us our $extra that we payIt is a scam and it must be stopI read a lot of bad reviews and complains about expedia before we book our flight,but we took our chancesAnd it s our biggest regretI want my $back for the breakfast that we're not going to get Sincerely, [redacted]
February 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mr***We regret to hear that he did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationOur records indicate the customer has a permanent account with the email address [redacted] @cox.net that has an itinerary booked March 19, 2015, and January 31, He also has two single use guest accountsIn addition has an account that has been disabledThe customer is currently not enrolled in the Loyalty Program with the email address indicatedAt this time we are requesting the customer please submit any additional information regarding his Expedia points; past email updates or received mailings reflecting Expedia pointsThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com Sincerely, [redacted]
Complaint: [redacted] I am resending this to you because I have never found the coupon Expedia told to give to me referring to this case I looked inside my account , there was no rewards, I think they never sent this to me Can you ask them how can I see this if this really exists? regards [redacted]
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address Ms [redacted] concerns Expedia will not honor the request for the refund for the customer’s international phone calls into Expedia The customer has already been refunded for the additional charges for the car rental on January 11, Expedia request that the Revdex.com consider this issue as closed and we will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough Expedia apparently did not realize this based on their response, they have changed my reservation without any changes to me.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I contacted Egyptair and they said that the information is published on line and it's Expedia responsibilty to advertise thatExpedia pulled the lowest price from Egyptair witout indicating the special offer detail about baggage Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I provided documentation that I used another hotel like requestCan the hotel provide documentation showing I did stay there? This is Ludacris.Sincerely, [redacted]
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] ***(Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
July 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund of $101.14, as requested, has been deposited into my account by ExpediaThank you Revdex.comI believe this would have not happen without your assistance.Sincerely, [redacted]