Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:First, Alitalia processed the refund on Dec 2016, it had already past weeksThere is no refund.Second, I have used the reference number to contact the bank and they said if Alitalia had process the refund, a single reference number is not enough, they need to provide a formal invoice and refund statement for the record.Third, I booked and paid on Expedia.com and I never directly have any transaction with Alitalia, the contact is between me and Expedia.comExpedia should take fully responsible on this case, Alitalia's problem should not be customer's problem, it should be a problem between Expedia and Alitalia Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: that is a total lieWe paid the extra $per day for days for the breakfast on our stayWe were charged on thatWhen we book the hotel and flight,they gave us the option for the breakfast that if we will pay the extra amount per day($17.41),we can get a breakfast on our stayThey said they are not liable for that,they should be liableIt is advertisementRipping us off of our hard earned moneyIf they will not give us the breakfast that they promised us when we book the hotel,just give us our $extra that we payIt is a scam and it must be stopI read a lot of bad reviews and complains about expedia before we book our flight,but we took our chancesAnd it s our biggest regretI want my $back for the breakfast that we're not going to get Sincerely, [redacted]
July 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 13, 2016, MrF [redacted] booked roundtrip flights for travel May 29, 2016, through July 5, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from MrF [redacted] complaint that he checked his itinerary and noticed that his flights were scheduled for the wrong dateHe intended for his trip to begin on June 30, MrF [redacted] says he contacted Expedia for assistance and was informed that we could do nothing about the matter as this was a self-booking and therefore a customer error On July 7, 2016, we contacted the merchant of record (the company who charged the customer’s credit card), United Airline on MrF [redacted] behalf and were advised that he had been deemed as a no showWe requested that they change the status of the tickets from suspended to open status, to allow the customer utilize the airline credit as the tickets were unusedUnited Airlines honored our request and issued airline credit equal to the value of each ticketWhen MrF [redacted] is ready to use the credits, United Airline requires a rebooking fee of $per passenger and a $ticket reissue fee per passenger Please note that each of the airlines with which we do business, establish their own rules and policiesWe are bound by these rules and policies and must adhere to themWe regret any inconvenience encountered by MrF [redacted] as it relates to this matter, but Expedia made no errors that would warrant a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address Ms [redacted] concerns Expedia will not honor the request for the refund for the customer’s international phone calls into Expedia The customer has already been refunded for the additional charges for the car rental on January 11, Expedia request that the Revdex.com consider this issue as closed and we will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough Expedia apparently did not realize this based on their response, they have changed my reservation without any changes to me.Sincerely, [redacted] ***
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] ***(Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
July 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am resending this to you because I have never found the coupon Expedia told to give to me referring to this case I looked inside my account , there was no rewards, I think they never sent this to me Can you ask them how can I see this if this really exists? regards [redacted]
Complaint: [redacted] I am rejecting this response because: I contacted Egyptair and they said that the information is published on line and it's Expedia responsibilty to advertise thatExpedia pulled the lowest price from Egyptair witout indicating the special offer detail about baggage Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I provided documentation that I used another hotel like requestCan the hotel provide documentation showing I did stay there? This is Ludacris.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was told that the insurance was mandatory or I couldn't rent the car, that is called lyingI brought my personal car insurance to show them because I didn't want any other insuranceCan I include Dollar rental in this complaint or can I file a new complaint with Dollar rental? My wife was witness to this Sincerely, [redacted] ***
July 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Mrs [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 7, 2015, Mrs [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Newark, NJ to San Luis Obispo, CA, departing on June 2, 2015, and returning on June 8, On the same day Mrs [redacted] contacted Expedia and voided the itineraryWe understand she is requesting a full refund of the booking in the amount of $ With reservations voided within hours of purchase, the amount authorized for the purchase gets released instead of posted as a chargeExpedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] was the operating carrier and merchant of record (the entity receiving the funds and the company charging the credit card)We hope you understand we must adhere to the policies dictated by the airlines We have verified Mrs [redacted] contacted Expedia several times in regards of this issueOn June 15, 2015, the assisting representative contacted [redacted] on the customer’s behalf and was advised that the airline does not see a charge for this booking on their sideThe airline representative suggested that if the amount was not reversed in the customer’s account she should apply for a dispute with her credit card company While we regret Mrs [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, charges for this reservation were not collected by ExpediaDue to the information provided above Expedia is unable to provide a refund of this booking We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
February 24, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refundOn February 17, 2017, we received receipt of the Revdex.com complaint Our records reflect on February 15, 2017, the customer self-booked a one-way flight reservationTravel was on American Airlines, departing June 11, 2017, from Kansas City, Missouri to San Diego, California, via itinerary number [redacted] The customer is stating they canceled the flight within the 24-hour cancellation; however the customer has not received the refund Upon further researching this matter, we can confirm on February 15, 2017, the customer self-canceled the flight reservationWe found no record that the customer contacted Expedia regarding the refund Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia The pending authorization would have fallen off up to to hoursExpedia request that the customer contact their credit card company or bank to confirm that the amount was removed If the amount was not removed and still showing as a confirmed charged, Expedia request that the customer provide a letter head from their credit card company or bank stating that the charge was not removed We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
May 8, Revdex.comExpedia – DuPont, WAComplaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] * [redacted] (Revdex.com case number [redacted] ) regarding a refund We have been unable to locate Mr [redacted] ’s Expedia.com account with the information providedIn order to properly research this matter and provide an appropriate response we ask that Mr [redacted] please provide the itinerary number associated with the reservation in question or the email address used at the time the reservation was madeAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
May 5, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O- [redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight refund We understand Mr [redacted] is requesting Expedia to submit a request to the airline to process a tax-only refund On April 24, 2015, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaint Our records indicate on October 23, 2014, the customer self-booked flights on the Expedia.com website for travel on December 21, 2014, from Vienna, Austria to Dresden, Germany We have confirmed the reservation was purchased by Mr [redacted] or an authorized user on the account, without the assistance of an Expedia representative The fare rules associated with the ticket purchased online state: Fare rules and restrictions We have not received information regarding the rules or restrictions for this flightWhen you purchase your ticket, you agree to the following rules and restrictions Please assume that the fare is non-refundable and any change or cancellation will result in full forfeiture of the value of the ticket with no refund or credit availableRules and restrictions as imposed by the airline(s) will be applicable to your fare should you need to change or cancel your flight(s)Airline tickets are non-transferableSome flights do not qualify for frequent flyer mileage accrual Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines, and are subject to the rules and restrictions of those providers We regret any inconvenience that this may cause, however, we are unable to submit the refund to the airline as requested in order to apply for the unused taxes associated with the unused ticket based on the airline’s fare rules for travel purchased on a US-based website On December 2, 2014, Mr [redacted] contacted us regarding a change of plans; we explained to Mr [redacted] the fare rules for his flight did not allow any changes to be made and explained the fully restricted rules associated with his airline ticket On April 10, 2015, we were contacted by the customer with a request to process a refund for the unused taxes We explained to Mr [redacted] we are unable to provide the refund based on the non-refundability of the ticket Additionally, the call was escalated to our corporate office at which time we restated US regulations and were unable to submit a refund request On April 14, 2015, the customer escalated the call to our corporate customer service department at which time we restated the rules for the flight as well as the tariffs that govern tax refunds for unused flights in the European market vsflight refunds for US-based reservations This was escalated further to a supervisor as a one-time courtesy, and on April 28, 2015, we provided the customer with a refund of the $in unused taxes The time that it takes for the refund to update in the customer’s account depends on how quickly the credit card company processes these requests We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOur records indicate on August 2, 2016, the customer self-booked a non-refundable hotel reservation through the Expedia.com websiteAccommodations were at the Hotel Murano, a Provenance Hotel from August 15, 2016, to August 16, We understand from the complaint, the customer is requesting a refundUpon receipt of the Revdex.com submission, we have verified the customer contacted Expedia requesting a refund claiming she booked a refundable roomThe assisting representative advised the customer that at the time of booking, they had agreed to the hotel’s terms and conditions which also can be found on the face of her itinerary: • Cancellation and Change Policy: Non Refundable The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservationThe assisting representative then contacted the hotel directly on behalf of the customer, and the hotel advised that they could cancel the reservation however they could not process a refund based on the hotel’s policiesExpedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsWe do not have the authority to override or to change the hotel’s policiesWe firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the booking pathWe provide our users ample time to review the full details of the itinerary before completing the purchaseWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund of $101.14, as requested, has been deposited into my account by ExpediaThank you Revdex.comI believe this would have not happen without your assistance.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Attached is a copy of my bank statement with all the credited funds to the account related to the check card that was used ending in [redacted] between September and all of NovemberThere was no refund processed back to the account from Expedia or [redacted] AirwaysLet me know if you have or need any additional information regarding this matterThank youSincerely, [redacted]
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered As previously advised, on January 16, 2017, the customer did not contact Expedia during the tripThe customer decided to self-book another car rental reservation at the current price The customer was not charged for the original reservationIf the customer would like compensation, he may contact Payless or go to their website Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernHowever, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers Expedia considers this matter as closed and will no longer address this matter any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:First, Alitalia processed the refund on Dec 2016, it had already past weeksThere is no refund.Second, I have used the reference number to contact the bank and they said if Alitalia had process the refund, a single reference number is not enough, they need to provide a formal invoice and refund statement for the record.Third, I booked and paid on Expedia.com and I never directly have any transaction with Alitalia, the contact is between me and Expedia.comExpedia should take fully responsible on this case, Alitalia's problem should not be customer's problem, it should be a problem between Expedia and Alitalia Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: that is a total lieWe paid the extra $per day for days for the breakfast on our stayWe were charged on thatWhen we book the hotel and flight,they gave us the option for the breakfast that if we will pay the extra amount per day($17.41),we can get a breakfast on our stayThey said they are not liable for that,they should be liableIt is advertisementRipping us off of our hard earned moneyIf they will not give us the breakfast that they promised us when we book the hotel,just give us our $extra that we payIt is a scam and it must be stopI read a lot of bad reviews and complains about expedia before we book our flight,but we took our chancesAnd it s our biggest regretI want my $back for the breakfast that we're not going to get Sincerely, [redacted]
July 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 13, 2016, MrF [redacted] booked roundtrip flights for travel May 29, 2016, through July 5, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from MrF [redacted] complaint that he checked his itinerary and noticed that his flights were scheduled for the wrong dateHe intended for his trip to begin on June 30, MrF [redacted] says he contacted Expedia for assistance and was informed that we could do nothing about the matter as this was a self-booking and therefore a customer error On July 7, 2016, we contacted the merchant of record (the company who charged the customer’s credit card), United Airline on MrF [redacted] behalf and were advised that he had been deemed as a no showWe requested that they change the status of the tickets from suspended to open status, to allow the customer utilize the airline credit as the tickets were unusedUnited Airlines honored our request and issued airline credit equal to the value of each ticketWhen MrF [redacted] is ready to use the credits, United Airline requires a rebooking fee of $per passenger and a $ticket reissue fee per passenger Please note that each of the airlines with which we do business, establish their own rules and policiesWe are bound by these rules and policies and must adhere to themWe regret any inconvenience encountered by MrF [redacted] as it relates to this matter, but Expedia made no errors that would warrant a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address Ms [redacted] concerns Expedia will not honor the request for the refund for the customer’s international phone calls into Expedia The customer has already been refunded for the additional charges for the car rental on January 11, Expedia request that the Revdex.com consider this issue as closed and we will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough Expedia apparently did not realize this based on their response, they have changed my reservation without any changes to me.Sincerely, [redacted] ***
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] ***(Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
July 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am resending this to you because I have never found the coupon Expedia told to give to me referring to this case I looked inside my account , there was no rewards, I think they never sent this to me Can you ask them how can I see this if this really exists? regards [redacted]
Complaint: [redacted] I am rejecting this response because: I contacted Egyptair and they said that the information is published on line and it's Expedia responsibilty to advertise thatExpedia pulled the lowest price from Egyptair witout indicating the special offer detail about baggage Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I provided documentation that I used another hotel like requestCan the hotel provide documentation showing I did stay there? This is Ludacris.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I was told that the insurance was mandatory or I couldn't rent the car, that is called lyingI brought my personal car insurance to show them because I didn't want any other insuranceCan I include Dollar rental in this complaint or can I file a new complaint with Dollar rental? My wife was witness to this Sincerely, [redacted] ***
July 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Mrs [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 7, 2015, Mrs [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Newark, NJ to San Luis Obispo, CA, departing on June 2, 2015, and returning on June 8, On the same day Mrs [redacted] contacted Expedia and voided the itineraryWe understand she is requesting a full refund of the booking in the amount of $ With reservations voided within hours of purchase, the amount authorized for the purchase gets released instead of posted as a chargeExpedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] was the operating carrier and merchant of record (the entity receiving the funds and the company charging the credit card)We hope you understand we must adhere to the policies dictated by the airlines We have verified Mrs [redacted] contacted Expedia several times in regards of this issueOn June 15, 2015, the assisting representative contacted [redacted] on the customer’s behalf and was advised that the airline does not see a charge for this booking on their sideThe airline representative suggested that if the amount was not reversed in the customer’s account she should apply for a dispute with her credit card company While we regret Mrs [redacted] experience was not as we would have hoped, and any subsequent inconvenience caused, charges for this reservation were not collected by ExpediaDue to the information provided above Expedia is unable to provide a refund of this booking We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
February 24, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refundOn February 17, 2017, we received receipt of the Revdex.com complaint Our records reflect on February 15, 2017, the customer self-booked a one-way flight reservationTravel was on American Airlines, departing June 11, 2017, from Kansas City, Missouri to San Diego, California, via itinerary number [redacted] The customer is stating they canceled the flight within the 24-hour cancellation; however the customer has not received the refund Upon further researching this matter, we can confirm on February 15, 2017, the customer self-canceled the flight reservationWe found no record that the customer contacted Expedia regarding the refund Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia The pending authorization would have fallen off up to to hoursExpedia request that the customer contact their credit card company or bank to confirm that the amount was removed If the amount was not removed and still showing as a confirmed charged, Expedia request that the customer provide a letter head from their credit card company or bank stating that the charge was not removed We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
May 8, Revdex.comExpedia – DuPont, WAComplaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] * [redacted] (Revdex.com case number [redacted] ) regarding a refund We have been unable to locate Mr [redacted] ’s Expedia.com account with the information providedIn order to properly research this matter and provide an appropriate response we ask that Mr [redacted] please provide the itinerary number associated with the reservation in question or the email address used at the time the reservation was madeAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
May 5, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O- [redacted] Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight refund We understand Mr [redacted] is requesting Expedia to submit a request to the airline to process a tax-only refund On April 24, 2015, we contacted Mr [redacted] to acknowledge receipt of his Revdex.com complaint Our records indicate on October 23, 2014, the customer self-booked flights on the Expedia.com website for travel on December 21, 2014, from Vienna, Austria to Dresden, Germany We have confirmed the reservation was purchased by Mr [redacted] or an authorized user on the account, without the assistance of an Expedia representative The fare rules associated with the ticket purchased online state: Fare rules and restrictions We have not received information regarding the rules or restrictions for this flightWhen you purchase your ticket, you agree to the following rules and restrictions Please assume that the fare is non-refundable and any change or cancellation will result in full forfeiture of the value of the ticket with no refund or credit availableRules and restrictions as imposed by the airline(s) will be applicable to your fare should you need to change or cancel your flight(s)Airline tickets are non-transferableSome flights do not qualify for frequent flyer mileage accrual Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines, and are subject to the rules and restrictions of those providers We regret any inconvenience that this may cause, however, we are unable to submit the refund to the airline as requested in order to apply for the unused taxes associated with the unused ticket based on the airline’s fare rules for travel purchased on a US-based website On December 2, 2014, Mr [redacted] contacted us regarding a change of plans; we explained to Mr [redacted] the fare rules for his flight did not allow any changes to be made and explained the fully restricted rules associated with his airline ticket On April 10, 2015, we were contacted by the customer with a request to process a refund for the unused taxes We explained to Mr [redacted] we are unable to provide the refund based on the non-refundability of the ticket Additionally, the call was escalated to our corporate office at which time we restated US regulations and were unable to submit a refund request On April 14, 2015, the customer escalated the call to our corporate customer service department at which time we restated the rules for the flight as well as the tariffs that govern tax refunds for unused flights in the European market vsflight refunds for US-based reservations This was escalated further to a supervisor as a one-time courtesy, and on April 28, 2015, we provided the customer with a refund of the $in unused taxes The time that it takes for the refund to update in the customer’s account depends on how quickly the credit card company processes these requests We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOur records indicate on August 2, 2016, the customer self-booked a non-refundable hotel reservation through the Expedia.com websiteAccommodations were at the Hotel Murano, a Provenance Hotel from August 15, 2016, to August 16, We understand from the complaint, the customer is requesting a refundUpon receipt of the Revdex.com submission, we have verified the customer contacted Expedia requesting a refund claiming she booked a refundable roomThe assisting representative advised the customer that at the time of booking, they had agreed to the hotel’s terms and conditions which also can be found on the face of her itinerary: • Cancellation and Change Policy: Non Refundable The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservationThe assisting representative then contacted the hotel directly on behalf of the customer, and the hotel advised that they could cancel the reservation however they could not process a refund based on the hotel’s policiesExpedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsWe do not have the authority to override or to change the hotel’s policiesWe firmly believe that our website is equipped with recapping the details of the itinerary twice throughout the booking pathWe provide our users ample time to review the full details of the itinerary before completing the purchaseWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund of $101.14, as requested, has been deposited into my account by ExpediaThank you Revdex.comI believe this would have not happen without your assistance.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Attached is a copy of my bank statement with all the credited funds to the account related to the check card that was used ending in [redacted] between September and all of NovemberThere was no refund processed back to the account from Expedia or [redacted] AirwaysLet me know if you have or need any additional information regarding this matterThank youSincerely, [redacted]
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered As previously advised, on January 16, 2017, the customer did not contact Expedia during the tripThe customer decided to self-book another car rental reservation at the current price The customer was not charged for the original reservationIf the customer would like compensation, he may contact Payless or go to their website Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe sincerely regret that we are unable to offer a more satisfactory response or resolution to your concernHowever, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers Expedia considers this matter as closed and will no longer address this matter any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service