August 17, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] *** We regret to hear she did not accept our response and/or resolution offered As previously advised, the customer was provided compensation in the amount of a $credit towards their new hotel accommodations, a refund in the amount of $37.00, and upgraded hotel accommodation without additional costs to the customer At Expedia, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as wellWe regret that the customer had a less-than-satisfactory experience when she stayed at the [redacted] , and we hope that our relationship with you will not be negatively affected We have further researched Ms***’s complaint and after giving the matter our full consideration we stand by our previous decision and are unable to render to Ms***’s request of a refund Unfortunately, we feel that no further compensation is due on this occasion, and would again like to offer our apologies for any disappointment caused as a result Thank you for allowing us to address this matter further As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case Sincerely, Nicole P [redacted] Tier Customer Service
April 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on March 5, 2017, Mrs [redacted] booked an Expedia Vacation Package which included roundtrip flights from Atlanta, Georgia to London, England and a five-night stay at the [redacted] from April 6, 2017, through April 11, We understand from Mrs [redacted] ’s complaint that she was not pleased with the room that she was issued by the [redacted] hotel so she contacted Expedia immediately but, nothing was done for herShe stated that neither Expedia nor the [redacted] was accommodating and the staff at the hotel was rude to herMrs [redacted] ended up booking another room at the [redacted] that she paid for out of pocketShe is requesting a refund for the vacation package and cab fareShe would also like an apology for the hours she says was spent on the phone with Expedia We regret to hear that Mrs [redacted] ’s vacation experience was not to her satisfactionAll information found on our website is maintained by the individual propertyWe solely rely on the information they provide usAccording to our records, we were contacted on April 11, 2017, the day of check outOur representatives made several attempts to obtain a refund or partial refund from the [redacted] on the customer’s behalfRegrettably, our attempts were unsuccessful Expedia.com acts only as a third party intermediary for hotels and has no control over the hotel, any of the employees or customersHowever, if one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Mrs [redacted] to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the fact Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
December 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Unfortunately we were unable to locate Ms [redacted] account or itinerary with the information providedAt this time we are requesting Ms [redacted] please provide the email address associated to the itineraries mentionedThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
July 2, July 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case ID # [redacted] ) regarding a flight reservationAt the time of the phone call from Ms [redacted] , the assisting representative was unable to locate the same flights at the same charge the customer was seeing on the Expedia.com websiteThe Expedia website works from a live airline inventory systemAs airlines routinely change their prices, changes can occur at any time during the booking processIn addition, Expedia is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice however the actual cost of the airline ticket is charged by the carrier directly, not ExpediaAlthough the customer was able to see a different charge on her end, prior to entering her credit card information the site would have advised Ms [redacted] of the price increase as it was updating the informationOn June 3, the customer was offered a $Travel Coupon as compensation at which time the customer agreedThe Travel Coupon was provided to Ms [redacted] Expedia’s accountPlease accept our apologies in regards to the hold times and/or disconnections you experienced while attempting to contact our Customer Support departmentWe regret any inconvenience that may have occurred however Expedia will not be offering and further compensationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
December 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOur records indicate on July 7, 2015, the customer self-booked a hotel using the Expedia.com websiteAccommodations were at the [redacted] Hotel and Casino from December 4, 2015, to December 7, We understand from the complaint the customer is requesting compensationUpon receipt of the Revdex.com submission, we verified on December 3, 2015, the customer contacted Expedia due to a phone call with the customer and the hotel directly stating she had no reservationHowever, according to Expedia documentation, [redacted] Hotel and Casino confirmed the reservation as shown below: • JUL 06:PM PDT • [redacted] @mgmresorts.com • Confirmed • Reservations • Reserve We apologize for any inconvenience that may have occurredSince there was no error on Expedia’s part, and the entire hotel stay was utilized in full, no refunds or compensation will be offered from Expedia.com regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S.Tier Customer Service
August 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand [redacted] is requesting a refund and for a hotel booking to be correctedOn July 31, 2016, we received receipt of the Revdex.com complaint Our records reflect on April 25, 2016, the customer self-booked a package reservationTravel was on InterJet Airlines, departing July 31, 2016, from Mexico City, Mexico to Oaxaca, Mexico; returning on August 8, 2016, from Oaxaca, Mexico to Mexico City, MexicoA hotel stay at the Suites Colbri, chedate July 31, 2016, check-out date August 8, The package also includes the Package Protection PlanItinerary Number: [redacted] The customer is stating was advised by Expedia would have an airline credit with InterJetThe customer is stating they would be refunded for the change fees due to the customer purchased the Package Protection PlanThe customer is stating they have not been refunded for the change fee and Expedia booked the customer at the incorrect hotel Upon further researching this matter, on July 13, 2016, the customer sent a copy of the changed flight with InterJet Airlines by emailInterJet charged the customer $for the exchange On July 16, 2016, an agent assisted the customer book a package reservationTravel is on Alitalia Airlines, departing December 12, 2016, from Rome, Italy to Athens, Greece; returning on December 25, 2016, from Athens, Greece to Rome, ItalyA hotel stay at the Nefeli Hotel, chedate December 12, 2016, check-out date December 25, Itinerary Number: [redacted] On July 17, 2016, the customer contacted Expedia, advising that the agent who assisted them booked the incorrect hotelExpedia contacted the hotel; however the hotel manager was not available In reviewing the customer’s account, Expedia was able to contact the Nefeli Hotel; they did authorize to cancel and to submit the refund back to the customer On August 9, 2016, Expedia processed the refund for the exchange fee of $and for the hotel booking $in the total amount of $The timeframe for the refund will be up to to business days We apologize for any inconvenience this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia states that "due to the dates that the customer booked were nonrefundable except for the last nightAny cancellations or changes made before February 25, 2017, the customer would receive a refund for the date(s) that were refundable only"As shown in the attached screenshot, Expedia claim prominently, on screens that make up the short booking process that the relevant booking, at the Clift was "free"It keeps showing that "You can cancel free of charge up until February 25"Only at the very end of the process and in a much smaller type/format, is reference made to conditioned cancellation by hotelUse of the term "free" in the context of cancellation is therefore clearly not accurate, or at least should be clearly qualified at the point at which it is displayed prominentlyOn this basis, I feel that the Expedia booking flow was deceptive and misleadingAs I stated in my original complaint,I would not have made the booking if it had been made clear to me at the time that cancellation was subject to a charge Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I never authorized the credit card authorization Bottom line I was unaware that I was dealing with Expedia until I called in and asked for a corporate phone number The first agent I spoke with stated she had called the Super and they were fine with cancellation and refund, but that HER MANAGER didn't authorize the refund because of the cancellation policy This is what upset me the most When I asked to speak with the supervisor or manager, he stated to me his hands were tied Expedia just stole from me, for holding a reservation for mins, with no offer of changing days or a different place to stay This was even stated to the manager, that I travel up to 1-times a month on business and or for pleasure So a refund or a credit towards another stay somewhere, would be niceMaybe I would not feel like I have had money stolen from me Sincerely, [redacted] ***
June 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case [redacted] ) regarding a hotel reservation We understand Ms [redacted] is stating an error occurred while booking the reservation resulting in the incorrect travel date On June 9, 2015, we contacted Ms [redacted] to acknowledge receipt of her Revdex.com complaint, and to reconfirm the itinerary number associated with the issue as it was not provided in the original informationExpedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and are subject to the rules and restrictions of those providers The policy provided by the hotel and provided on the Expedia website at the time of the booking stated: Cancellation or Change Policy The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedNo refunds will be issued for late cheor early check-outStay extensions require a new reservation We can confirm Ms [redacted] did contact Expedia on April 30, 2015, to request a cancellation for a full refund At the time, we were unable to reach the hotel approver for an authorization to process the customer’s request An email was sent to Ms [redacted] stating the same In researching further, our investigation was unable to identify any error occurred on the Expedia website at the time of the bookingOn June 9, 2015, in an effort to resolve the issue to the customer’s satisfaction, we contacted the hotel to advocate further and the hotel management provided Expedia with an approval to issue the refund We contacted Ms [redacted] to deliver the resolution and restated that the refund would be issued to the original payment used at the time of the booking, which Ms [redacted] accepted The time that it takes for the refund to post to the customer’s account depends on how quickly the credit card company processes these requestsWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I've received emails from Expedia on 1/and 1/requesting that I mail a hard copy of my receipt to their Las Vegas office Also, the message I received through Revdex.com states the $certificate has been added to my Expedia accountThe statement by the Expedia rep through Revdex.com is in the past tense, but checking my account today, the $is AWOL I assume it will be added at a future date I have written to the corporate office about the mishandling of this entire affair Someone in authority needs to know that the primary function of Expedia customer service is to invent ways to deny a customers Best Price Guarantee claim If you think I overstate, just Google Expedia complaints There are innumerable complaints just like mine I'm grateful to Revdex.com for assisting me Sincerely, [redacted]
August 27, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the refund and exchange issues Our records show on April 19, 2016, Mr [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] with travel dates as August to September 19, We understand from Mr [redacted] s complaint, wrong information was provided by a customer service agent regarding the exchange policy and is requesting compensation Upon researching the customer’s complaint, we can confirm, on August 20, 2016, a refund in the amount of $for the residual amount of the ticket after being exchanged was processed back to the original form of paymentAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: this information is not trueExpedia did not advise us that the reservation was non refundableI did not authorize expedia nor it's rental listing to use my credit card through their paypalAlso I did NOT check in at that property at all, there was no property to check in at!! Expedia.com is trying to cover up for their scam listings instead of taking responsabilityI did not request any vouchers from expedia and I don't want the $voucher you offered me--I mentiones that to several supervisors at expedia Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The Expedia agent clearly is clearly lying We were billed on Aug (see refin the attached files) for $for them "correcting" the change we asked for on Aug 8th and for which we had already been billed on Aug 8th for $(see ref6) Then, when we found that when doing amending the error Expedia had lowered our class from Premium to Economy, we had to pay [redacted] $on Sep 8th Expedia has overcharged us for one change to a Premium economy return, failed to act responsibly and is outrageously lying about the facts I am expecting the full refund of the $1,from Expedia If they made a partial refund, they need to refund the balance They should call or email with an apology for ruining a vacation, causing extreme stress to me and my family, hanging up the phone at their corporate office ( a man called Billy hung up on me) and being dishonest in presenting the factsSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:CHANGES: ANY TIME:CHARGE USD FOR REISSUE/REVALIDATION.AFTER DEPARTURE-THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATETHE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE NEW FARE MAY BE EQUAL OR HIGHERWHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIEDThe response to my request for change of itinerary from Expedia is not conformant with their stated policyI did not purchase the original on a discount price and so the new fare should be reflective of the 'normal' priceI understand that there could be some adjustment (up/down) on price plus the fineBut the response that I have used up all the money on the outbound flight is not acceptable Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing which I want to mention here is that expedia whould have never done that, had I not filed the complaint to Revdex.comSo, thanks to Revdex.com.See attached chain of email where they were just wasting my time, back and forth!Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:This isn't a resolution It is a request for further documentation The extra information should be available to Expedia.com since that's where I made the reservation and I find it pretty odd that they don't have this information However, the information is easily provided I was charged $the first time for Itinerary # [redacted] That itinerary was then cancelled I was then charged $TWO TIMES on Itinerary # [redacted] I previously sent a copy of my bank statement showing that $was taken out three times and now this information shows the itineraries that the $were charged to The third charge was supposed to be refunded as compensation for the unauthorized cancellation of the first $charged on Itinerary # [redacted] To add to the craziness, I never got to use the third insurance because Dollar would not rent me the car My trip began on November 23, November 23rd is my birthday and I didn't notice that my license expired on November 24th Dollar said they couldn't rent me the car because my license would expire during the trip So I renewed my license online and obtained notice from [redacted] Department of Transportation stating that my license renewal had been paid Dollar would not accep this and would not rent me the car I reserved Avis, however, did rent to me so this is Dollar's rule not mine Either way, the $for insurance was never used Sincerely, [redacted]
Revdex.com April 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel booking We understand Mr [redacted] is currently requesting a refund of $24.94USD and two coupons of $50.00USD The customer stated that on March 28, 2016, he contacted Expedia.com customer service while he was searching for hotel bookings, and the agent quoted two rooms at the Hotel Rio Suites, for a total of $172.48USD Per the customer, he advised the agent he located the same room type at Rio All Suites, for a total of $128.94USD via the website bookit.com According to the customer, he accepted to book the reservation with the agent on the phone, as the agent verified the rates and advised she could book the reservation via Expedia.com and process a price match as well as a $50.00USD coupon per room However, it has two weeks have past and the customer did not receive the refund or the coupons promised In addition, the customer complains about the long holds and that the agents were not helpful when calling into Expedia.com customer service to complain about the refund delay On April 12, 2016, we received receipt of the Revdex.com complaint On March 28, 2016, assisted by an agent the customer booked a hotel reservation via Expedia.com, itinerary [redacted] with Rio All-Suite Hotel & Casino, for a total of $172.48USD Chewas on April 5, Check-out was on April 6, Our records indicate April 11, 2016; the customer contacted the Expedia.com customer service department to request a refund of the difference in rate and two coupons of $50.00USD The customer acknowledged the agent, who booked the reservation, and advised Mr [redacted] she would submit a price match claim and the customer would receive the refund of the difference in rate, as well as two coupons of $50.00USD However, when the call was escalated to a supervisor, the agent could not hear the customer on the other side After the agent advised the caller, they could not be heard, the call was disconnected In reviewing the customer’s account, we have confirmed there was a service error in Mr [redacted] reservation The Best Price Guaranteed program applies only to customers who purchase an Expedia booking and locate a lower rate within hours of the purchase If customer meets the criteria of the program, Expedia.com will honor a price match and provide the guest a coupon of $50.00USD per booking The agent, who made the reservation, promised the customer a refund for the difference in rate in addition to two coupons of $50.00USD; however, the agent did not submit the claim as promised Expedia has honored Mr [redacted] request and processed a refund of $24.94USD regarding the hotel price matchThe refund will reflect on the customer’s original form of payment within 3-business days In addition, two coupons of $50.00USD were added to Mr [redacted] account Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr [redacted] has received did not reflect thisThe feedback that Mr [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
July 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 12, 2015, Ms [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Washington, DC to Prague, Czech Republic, departing on April 10, 2015, and returning on April 20, We understand Ms [redacted] cancelled her reservation and was advised by the airline that she can utilize the airline ticket credit for future useMs [redacted] states she was not satisfied with the customer service provided by Expedia when contacting us for assistance with booking a new reservation with her airline credit We have verified that on July 14, 2015, Ms [redacted] contacted Expedia to utilize her airline creditThe assisting representatives checked the status of her ticket and advised her that the ticket was refundedExpedia is unable to provide airline credit for tickets that have been previously refunded On July 29, 2015, Expedia contacted [redacted] on the customer’s behalf to verify the status of the ticketWe were advised that the ticket was refunded on June 5, 2015, directly by the airlineThe airline’s representative did not provide Expedia with any additional information regarding the refundAs the ticket was refunded, Expedia is unable to provide Ms [redacted] with airline credit for future use Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand we must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
August 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because Expedia is the travel agency that I have bought the tickets throughThey claim that they have received acknowledgement of the Jet Blue flight being cancelledIf [redacted] is the company holding the money right now, Expedia should be the intermediary broker for return of the moneyIt is as simple as them showing [redacted] the Jet Blue cancellationExpedia states the [redacted] flights went off with delayI'm sure they did, but I was physically incapable of boarding those flights due to the first part being cancelledExpedia has me calling the airlines, but there is no cross talk, I keep getting sent in circlesThe sole purpose of using Expedia is to act as a flight brokerage agentThey are the party responsible for resolving the issue.Sincerely, [redacted]
August 17, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] *** We regret to hear she did not accept our response and/or resolution offered As previously advised, the customer was provided compensation in the amount of a $credit towards their new hotel accommodations, a refund in the amount of $37.00, and upgraded hotel accommodation without additional costs to the customer At Expedia, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as wellWe regret that the customer had a less-than-satisfactory experience when she stayed at the [redacted] , and we hope that our relationship with you will not be negatively affected We have further researched Ms***’s complaint and after giving the matter our full consideration we stand by our previous decision and are unable to render to Ms***’s request of a refund Unfortunately, we feel that no further compensation is due on this occasion, and would again like to offer our apologies for any disappointment caused as a result Thank you for allowing us to address this matter further As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case Sincerely, Nicole P [redacted] Tier Customer Service
April 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on March 5, 2017, Mrs [redacted] booked an Expedia Vacation Package which included roundtrip flights from Atlanta, Georgia to London, England and a five-night stay at the [redacted] from April 6, 2017, through April 11, We understand from Mrs [redacted] ’s complaint that she was not pleased with the room that she was issued by the [redacted] hotel so she contacted Expedia immediately but, nothing was done for herShe stated that neither Expedia nor the [redacted] was accommodating and the staff at the hotel was rude to herMrs [redacted] ended up booking another room at the [redacted] that she paid for out of pocketShe is requesting a refund for the vacation package and cab fareShe would also like an apology for the hours she says was spent on the phone with Expedia We regret to hear that Mrs [redacted] ’s vacation experience was not to her satisfactionAll information found on our website is maintained by the individual propertyWe solely rely on the information they provide usAccording to our records, we were contacted on April 11, 2017, the day of check outOur representatives made several attempts to obtain a refund or partial refund from the [redacted] on the customer’s behalfRegrettably, our attempts were unsuccessful Expedia.com acts only as a third party intermediary for hotels and has no control over the hotel, any of the employees or customersHowever, if one of our customers has an unsatisfactory experience during their trip, we try to assist our customers to resolve any issues they encounterMoving forward we encourage Mrs [redacted] to contact our customer service team from the hotel if the accommodations are not satisfactory upon arrivalThis enables us to attempt to find a resolution at that time, rather than after the fact Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
December 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Unfortunately we were unable to locate Ms [redacted] account or itinerary with the information providedAt this time we are requesting Ms [redacted] please provide the email address associated to the itineraries mentionedThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
July 2, July 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case ID # [redacted] ) regarding a flight reservationAt the time of the phone call from Ms [redacted] , the assisting representative was unable to locate the same flights at the same charge the customer was seeing on the Expedia.com websiteThe Expedia website works from a live airline inventory systemAs airlines routinely change their prices, changes can occur at any time during the booking processIn addition, Expedia is an online travel website, we give the customer the capability to choose the dates, flights, and airlines of their choice however the actual cost of the airline ticket is charged by the carrier directly, not ExpediaAlthough the customer was able to see a different charge on her end, prior to entering her credit card information the site would have advised Ms [redacted] of the price increase as it was updating the informationOn June 3, the customer was offered a $Travel Coupon as compensation at which time the customer agreedThe Travel Coupon was provided to Ms [redacted] Expedia’s accountPlease accept our apologies in regards to the hold times and/or disconnections you experienced while attempting to contact our Customer Support departmentWe regret any inconvenience that may have occurred however Expedia will not be offering and further compensationWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
December 10, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOur records indicate on July 7, 2015, the customer self-booked a hotel using the Expedia.com websiteAccommodations were at the [redacted] Hotel and Casino from December 4, 2015, to December 7, We understand from the complaint the customer is requesting compensationUpon receipt of the Revdex.com submission, we verified on December 3, 2015, the customer contacted Expedia due to a phone call with the customer and the hotel directly stating she had no reservationHowever, according to Expedia documentation, [redacted] Hotel and Casino confirmed the reservation as shown below: • JUL 06:PM PDT • [redacted] @mgmresorts.com • Confirmed • Reservations • Reserve We apologize for any inconvenience that may have occurredSince there was no error on Expedia’s part, and the entire hotel stay was utilized in full, no refunds or compensation will be offered from Expedia.com regarding this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S.Tier Customer Service
August 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand [redacted] is requesting a refund and for a hotel booking to be correctedOn July 31, 2016, we received receipt of the Revdex.com complaint Our records reflect on April 25, 2016, the customer self-booked a package reservationTravel was on InterJet Airlines, departing July 31, 2016, from Mexico City, Mexico to Oaxaca, Mexico; returning on August 8, 2016, from Oaxaca, Mexico to Mexico City, MexicoA hotel stay at the Suites Colbri, chedate July 31, 2016, check-out date August 8, The package also includes the Package Protection PlanItinerary Number: [redacted] The customer is stating was advised by Expedia would have an airline credit with InterJetThe customer is stating they would be refunded for the change fees due to the customer purchased the Package Protection PlanThe customer is stating they have not been refunded for the change fee and Expedia booked the customer at the incorrect hotel Upon further researching this matter, on July 13, 2016, the customer sent a copy of the changed flight with InterJet Airlines by emailInterJet charged the customer $for the exchange On July 16, 2016, an agent assisted the customer book a package reservationTravel is on Alitalia Airlines, departing December 12, 2016, from Rome, Italy to Athens, Greece; returning on December 25, 2016, from Athens, Greece to Rome, ItalyA hotel stay at the Nefeli Hotel, chedate December 12, 2016, check-out date December 25, Itinerary Number: [redacted] On July 17, 2016, the customer contacted Expedia, advising that the agent who assisted them booked the incorrect hotelExpedia contacted the hotel; however the hotel manager was not available In reviewing the customer’s account, Expedia was able to contact the Nefeli Hotel; they did authorize to cancel and to submit the refund back to the customer On August 9, 2016, Expedia processed the refund for the exchange fee of $and for the hotel booking $in the total amount of $The timeframe for the refund will be up to to business days We apologize for any inconvenience this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia states that "due to the dates that the customer booked were nonrefundable except for the last nightAny cancellations or changes made before February 25, 2017, the customer would receive a refund for the date(s) that were refundable only"As shown in the attached screenshot, Expedia claim prominently, on screens that make up the short booking process that the relevant booking, at the Clift was "free"It keeps showing that "You can cancel free of charge up until February 25"Only at the very end of the process and in a much smaller type/format, is reference made to conditioned cancellation by hotelUse of the term "free" in the context of cancellation is therefore clearly not accurate, or at least should be clearly qualified at the point at which it is displayed prominentlyOn this basis, I feel that the Expedia booking flow was deceptive and misleadingAs I stated in my original complaint,I would not have made the booking if it had been made clear to me at the time that cancellation was subject to a charge Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I never authorized the credit card authorization Bottom line I was unaware that I was dealing with Expedia until I called in and asked for a corporate phone number The first agent I spoke with stated she had called the Super and they were fine with cancellation and refund, but that HER MANAGER didn't authorize the refund because of the cancellation policy This is what upset me the most When I asked to speak with the supervisor or manager, he stated to me his hands were tied Expedia just stole from me, for holding a reservation for mins, with no offer of changing days or a different place to stay This was even stated to the manager, that I travel up to 1-times a month on business and or for pleasure So a refund or a credit towards another stay somewhere, would be niceMaybe I would not feel like I have had money stolen from me Sincerely, [redacted] ***
June 10, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case [redacted] ) regarding a hotel reservation We understand Ms [redacted] is stating an error occurred while booking the reservation resulting in the incorrect travel date On June 9, 2015, we contacted Ms [redacted] to acknowledge receipt of her Revdex.com complaint, and to reconfirm the itinerary number associated with the issue as it was not provided in the original informationExpedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and are subject to the rules and restrictions of those providers The policy provided by the hotel and provided on the Expedia website at the time of the booking stated: Cancellation or Change Policy The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedNo refunds will be issued for late cheor early check-outStay extensions require a new reservation We can confirm Ms [redacted] did contact Expedia on April 30, 2015, to request a cancellation for a full refund At the time, we were unable to reach the hotel approver for an authorization to process the customer’s request An email was sent to Ms [redacted] stating the same In researching further, our investigation was unable to identify any error occurred on the Expedia website at the time of the bookingOn June 9, 2015, in an effort to resolve the issue to the customer’s satisfaction, we contacted the hotel to advocate further and the hotel management provided Expedia with an approval to issue the refund We contacted Ms [redacted] to deliver the resolution and restated that the refund would be issued to the original payment used at the time of the booking, which Ms [redacted] accepted The time that it takes for the refund to post to the customer’s account depends on how quickly the credit card company processes these requestsWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I've received emails from Expedia on 1/and 1/requesting that I mail a hard copy of my receipt to their Las Vegas office Also, the message I received through Revdex.com states the $certificate has been added to my Expedia accountThe statement by the Expedia rep through Revdex.com is in the past tense, but checking my account today, the $is AWOL I assume it will be added at a future date I have written to the corporate office about the mishandling of this entire affair Someone in authority needs to know that the primary function of Expedia customer service is to invent ways to deny a customers Best Price Guarantee claim If you think I overstate, just Google Expedia complaints There are innumerable complaints just like mine I'm grateful to Revdex.com for assisting me Sincerely, [redacted]
August 27, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the refund and exchange issues Our records show on April 19, 2016, Mr [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] with travel dates as August to September 19, We understand from Mr [redacted] s complaint, wrong information was provided by a customer service agent regarding the exchange policy and is requesting compensation Upon researching the customer’s complaint, we can confirm, on August 20, 2016, a refund in the amount of $for the residual amount of the ticket after being exchanged was processed back to the original form of paymentAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: this information is not trueExpedia did not advise us that the reservation was non refundableI did not authorize expedia nor it's rental listing to use my credit card through their paypalAlso I did NOT check in at that property at all, there was no property to check in at!! Expedia.com is trying to cover up for their scam listings instead of taking responsabilityI did not request any vouchers from expedia and I don't want the $voucher you offered me--I mentiones that to several supervisors at expedia Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The Expedia agent clearly is clearly lying We were billed on Aug (see refin the attached files) for $for them "correcting" the change we asked for on Aug 8th and for which we had already been billed on Aug 8th for $(see ref6) Then, when we found that when doing amending the error Expedia had lowered our class from Premium to Economy, we had to pay [redacted] $on Sep 8th Expedia has overcharged us for one change to a Premium economy return, failed to act responsibly and is outrageously lying about the facts I am expecting the full refund of the $1,from Expedia If they made a partial refund, they need to refund the balance They should call or email with an apology for ruining a vacation, causing extreme stress to me and my family, hanging up the phone at their corporate office ( a man called Billy hung up on me) and being dishonest in presenting the factsSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:CHANGES: ANY TIME:CHARGE USD FOR REISSUE/REVALIDATION.AFTER DEPARTURE-THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATETHE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE NEW FARE MAY BE EQUAL OR HIGHERWHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIEDThe response to my request for change of itinerary from Expedia is not conformant with their stated policyI did not purchase the original on a discount price and so the new fare should be reflective of the 'normal' priceI understand that there could be some adjustment (up/down) on price plus the fineBut the response that I have used up all the money on the outbound flight is not acceptable Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing which I want to mention here is that expedia whould have never done that, had I not filed the complaint to Revdex.comSo, thanks to Revdex.com.See attached chain of email where they were just wasting my time, back and forth!Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:This isn't a resolution It is a request for further documentation The extra information should be available to Expedia.com since that's where I made the reservation and I find it pretty odd that they don't have this information However, the information is easily provided I was charged $the first time for Itinerary # [redacted] That itinerary was then cancelled I was then charged $TWO TIMES on Itinerary # [redacted] I previously sent a copy of my bank statement showing that $was taken out three times and now this information shows the itineraries that the $were charged to The third charge was supposed to be refunded as compensation for the unauthorized cancellation of the first $charged on Itinerary # [redacted] To add to the craziness, I never got to use the third insurance because Dollar would not rent me the car My trip began on November 23, November 23rd is my birthday and I didn't notice that my license expired on November 24th Dollar said they couldn't rent me the car because my license would expire during the trip So I renewed my license online and obtained notice from [redacted] Department of Transportation stating that my license renewal had been paid Dollar would not accep this and would not rent me the car I reserved Avis, however, did rent to me so this is Dollar's rule not mine Either way, the $for insurance was never used Sincerely, [redacted]
Revdex.com April 22, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel booking We understand Mr [redacted] is currently requesting a refund of $24.94USD and two coupons of $50.00USD The customer stated that on March 28, 2016, he contacted Expedia.com customer service while he was searching for hotel bookings, and the agent quoted two rooms at the Hotel Rio Suites, for a total of $172.48USD Per the customer, he advised the agent he located the same room type at Rio All Suites, for a total of $128.94USD via the website bookit.com According to the customer, he accepted to book the reservation with the agent on the phone, as the agent verified the rates and advised she could book the reservation via Expedia.com and process a price match as well as a $50.00USD coupon per room However, it has two weeks have past and the customer did not receive the refund or the coupons promised In addition, the customer complains about the long holds and that the agents were not helpful when calling into Expedia.com customer service to complain about the refund delay On April 12, 2016, we received receipt of the Revdex.com complaint On March 28, 2016, assisted by an agent the customer booked a hotel reservation via Expedia.com, itinerary [redacted] with Rio All-Suite Hotel & Casino, for a total of $172.48USD Chewas on April 5, Check-out was on April 6, Our records indicate April 11, 2016; the customer contacted the Expedia.com customer service department to request a refund of the difference in rate and two coupons of $50.00USD The customer acknowledged the agent, who booked the reservation, and advised Mr [redacted] she would submit a price match claim and the customer would receive the refund of the difference in rate, as well as two coupons of $50.00USD However, when the call was escalated to a supervisor, the agent could not hear the customer on the other side After the agent advised the caller, they could not be heard, the call was disconnected In reviewing the customer’s account, we have confirmed there was a service error in Mr [redacted] reservation The Best Price Guaranteed program applies only to customers who purchase an Expedia booking and locate a lower rate within hours of the purchase If customer meets the criteria of the program, Expedia.com will honor a price match and provide the guest a coupon of $50.00USD per booking The agent, who made the reservation, promised the customer a refund for the difference in rate in addition to two coupons of $50.00USD; however, the agent did not submit the claim as promised Expedia has honored Mr [redacted] request and processed a refund of $24.94USD regarding the hotel price matchThe refund will reflect on the customer’s original form of payment within 3-business days In addition, two coupons of $50.00USD were added to Mr [redacted] account Expedia is committed to providing an excellent standard of service to our customers However, there are times when we are unable to reach all of their expectations We apologize that the customer service Mr [redacted] has received did not reflect thisThe feedback that Mr [redacted] has provided to us will be helpful in looking at our customer service and gauging our customer’s satisfaction and perceptions For your assurance, we are forwarding this to the appropriate department to take into consideration in our continuous effort to provide better service to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
July 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 12, 2015, Ms [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Washington, DC to Prague, Czech Republic, departing on April 10, 2015, and returning on April 20, We understand Ms [redacted] cancelled her reservation and was advised by the airline that she can utilize the airline ticket credit for future useMs [redacted] states she was not satisfied with the customer service provided by Expedia when contacting us for assistance with booking a new reservation with her airline credit We have verified that on July 14, 2015, Ms [redacted] contacted Expedia to utilize her airline creditThe assisting representatives checked the status of her ticket and advised her that the ticket was refundedExpedia is unable to provide airline credit for tickets that have been previously refunded On July 29, 2015, Expedia contacted [redacted] on the customer’s behalf to verify the status of the ticketWe were advised that the ticket was refunded on June 5, 2015, directly by the airlineThe airline’s representative did not provide Expedia with any additional information regarding the refundAs the ticket was refunded, Expedia is unable to provide Ms [redacted] with airline credit for future use Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand we must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
August 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because Expedia is the travel agency that I have bought the tickets throughThey claim that they have received acknowledgement of the Jet Blue flight being cancelledIf [redacted] is the company holding the money right now, Expedia should be the intermediary broker for return of the moneyIt is as simple as them showing [redacted] the Jet Blue cancellationExpedia states the [redacted] flights went off with delayI'm sure they did, but I was physically incapable of boarding those flights due to the first part being cancelledExpedia has me calling the airlines, but there is no cross talk, I keep getting sent in circlesThe sole purpose of using Expedia is to act as a flight brokerage agentThey are the party responsible for resolving the issue.Sincerely, [redacted]