September 20, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding unsolicited sales callsWe understand Mr [redacted] is requesting that sales calls be stopped On September 20, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate that the customer is stating he is receiving calls from a company claiming to be Expedia, offering free cruisesThank you for telling us about this incidentExpedia takes this very seriouslyExpedia does not place sales calls such as this and this is a known phishing attempt to gain personal and account information from people We encourage people to give no personal information to anyone identifying themselves as an Expedia representative, in an unsolicited call If any further calls are received, please send an email to ***@expedia.com and tell us the date and time of the call, the phone number that called you, what the caller was requesting, what information you gave them, and your contact information in case we have more questionsIf you have a voicemail from the caller, please attach it to the email You may read more information from Expedia regarding this issue at the following website: http://expedia-english-5.custhelp.com/app/answers/detail/a_id/2433/~/be-on-the-l...⇄ We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:The issue has not been resolved or addressed by Expedia after (four) separate repliesSo far, Expedia has provided (two) responses requesting more time, response addressing a non existent airline reservation (which was never mentioned in my complaint), and response stating reservations had not been cancelled by the customer (me), even though the reservations were in fact cancelled before filing a complaint with the Revdex.com (screenshots of Expedia's site clearly showing the reservations were cancelled were provided during previous communications)To date, Expedia has not deleted my account, nor has it addressed their failure to honor their Best Price Guarantee in regards to the hotel reservations referenced in my original complaint.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I find it unacceptable that Expedia is "willing" to refund the $as a "one time courtesy." As if this is something I'm trying to get for freeIt is unacceptable that a business does not want to take responsibility for their actions and their shady waysAnd won't even apologize!! Sure, I'll take the $dollar refundBut the point of my complaint is to make Expedia accountable for their lies and bad customer service Sincerely, [redacted]
November 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on March 12, 2015, Ms [redacted] booked a one-night stay at the [redacted] from March 13, to March 14, We understand from Ms [redacted] complaint that she booked a double bed reservation, but was issued a room with one bedShe stated that the room was not satisfactory and that the kitchen was unfurnishedMs [redacted] also stated that she contacted Expedia and went through the chain of command but, would like to request a refund We regret to hear that Ms [redacted] experience was not to her satisfactionOn November 25, 2015, we contacted the [redacted] to inquire about a refund on Ms [redacted] behalfWe were advised that there was no record of the customer filing a complaint regarding the condition of her roomWe were also informed that Ms [redacted] had a reservation for a Studio with a king bed and a sofa bedAs a result, a refund was not an option We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia; your response is disappointingI hope that whomever comes into contact with this is able to experience what I did so that you are able to have empathy and more importantly as a (past) customer, accountability Your reps provided some of the worst customer service at the worst time via phone call, while I was being stared at by airport officials and/or Chinese police who refused to allow me to do any of the following: Get a translator (English) Get a flight out of China anywhere (USA/HK/South Korea) Cash Refund (To buy an immediate flight out) No airport or Expedia reps to assist me No offer of a hotel after keeping me from a flight YOUR service booked that the Xiamen airport representatives said is IMPOSSIBLE to have booked and is EXPEDIA's responsibility to book flight schedules that adhere to airline and country policy No reps that could efficiently handle any of my three calls (A ridiculous hour hold time, while airport officials yell at me behind security) No offer to refund the ENTIRE trip, or offer of ANYTHING; future flights, offer of accommodation, words of encouragement even I travel frequently and often, in the past as a former government official for Korea, and now as a trading businessman, and I will never use Expedia's service againMy family, the international company I work for with frequent trips between HK and Korea and USA and China will also never use this service again You have not satisfied my request for a refund, and the fact you are saying I must ask the airlines for a refund is PRECISELY what Korean Air was telling me; go to your awfully represented travel service for a refundSpeaking of principle, I noticed you didn't mention my second call, from whom the representative was rude, and destructive to my safety while I urged him to get me out of ChinaChina is no joke for Americans, and your company is willing to take my money to re-book flights out of China and take a service cut, but aren't willing to take responsibility for making what could have developed into a PR nightmare for your company with a US expat trapped without representation in ChinaI wonder if you or anyone else at Expedia would have been willing and satisfied with the vanilla answer of: "Based off airline policy you may or may not get a refund for one flight, but we'll ignore the fact you had to fly out emergency back to Hong Kong the following day wasting usd on a flight, miss work, and then waste another USD on another flight to get to my destination your poorly organized agency booked me to reach originally for a total of $701usd on a flight I had already purchasedI was also very happy that with no cash, access to food or water, my family and pet waiting for me at home for my safe arrival while I had no phone, airport representation, help from Expedia, access to cash, or the basic need of safety in an international airport, that I was removed from the airport at 10pm because the international airport in Xiamen closes at 10pm after I spent my entire hours rushing back and forth through the airport Expedia booked me into as a layover, and got in a taxi with no cash, not speaking Chinese, and risked getting a hotel that may or may not have had wifi to contact my boss at 1am to get me out of China the following morning at any monetary cost as a temporary visa I was issued after getting flown through China on a layover was due to expire the following day meaning an airport jail and deportation." I will never use your service again, regardless of if you offer a full refund for the entire trip or not If the refund isn't issued, I can promise you this is going to appear on Expedia's social networking sites as a horror story of your poor customer service and assistance If you resolve the issue correctly, I'll stand corrected Sincerely, Former customer [redacted] ***
Complaint: [redacted] I am rejecting this response because: The mistake was made by ExpediaTheir agent admitted they had issues with their websiteI am not a frequent traveler and do not know where TSA draws the line on spelling errors nor was the error something I would immediately noticeI paid Expedia for a service whether it was a direct charge or a commission paid by the airline out of my ticket costI expect them to hold up their endTheir response tells me I cannot count on Expedia to assist me with any travel problems that may result as part of their booking proceduresThis problem was more of an aggravation than a serious issue but similar errors could leave me stranded far from homeI will not use a service I can't count on for help in resolving a problemIf $dollars means more to them than customer satisfaction I will go elsewhere and let all of my traveling friends know how little Expedia cares about them Sincerely, [redacted]
til we can evaluate further April 19, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a Best Price Guarantee We understand Ms [redacted] submitted a request for price matching and has not received an answer We were unable to locate the original submission from Ms [redacted] and attempts to reach her by phone were not successful We have sent her an email and ask her to respond to it with the information she submitted, which would include a screen capture of the lower priced trip she found Once we have that information, which she can email directly back to us or can send through the Revdex.com, we will immediately research this matter and provide a resolution We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHello Revdex.com,Thank you for notify me with complaint # [redacted] I double check with my bank today Jun 11,and the bank conform me with my refund amount has been posted to my account from Expedia All clear now I do thank you very much for every things.I wish to Revdex.com have nice Businesses Sincerely, [redacted]
August 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding vacation package reservationsWe understand the customer is requesting the Best Price Guarantee Our records indicate on June 22, 2015, the customer booking a flight and hotel vacation package – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] departing July 23, 2015, from Denver, Colorado to Las Vegas, Nevada, returning July 26, 2015, for two passengersHotel accommodations were at [redacted] checking in July 23, 2015, for three nights Upon further research we were able to confirm that we have not received the customer’s Best Price Guarantee submissionIn order to better assist the customer’s concerns, we request the customer to submit copies of the screenshots submitted so that we may further review the customer’s submission requestThe customer may submit the screenshot attachments through the Revdex.com’s submission link We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service %
February 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Mr [redacted] is requesting a refund On February 24, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint, however he was not available Our records reflect February 3, 2016, the customer self-book a package reservation using Expedia.com Travel was on Korean Air, departing February 5, 2016, from Seoul, South Korea to Hong Kong; returning on February 9, 2016, from Hong Kong to Seoul, South Korea on Korean Air with a connection in Xiamen, ChinaThe hotel stay was at Maila Hotel, chedate of February 5, 2016, and check-out date of February 9, The customer is stating a flight delay caused him to miss the return flight with Korean Air Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policiesFor international travel, we also advise our customers that it is their responsibility to secure required travel documents We can confirm on February 9, 2016, the customer contacted Expedia stating he had no return flightMr [redacted] had missed his flight due to the time spent clearing immigrationWhile contacting the airline, the call disconnectedWe were unable to reach the customer; however, the airline advised they could not rebooked the customer as the ticket was a codeshare with Cathay PacificIn addition, the airline had notated the record as a customer no show In reviewing our call record, Mr [redacted] did contact us again on February 9, Our agent was able to reconfirm that Korean Air had rebooked him on a departure flight for February 10, 2016, to Seoul, South Korea at 1:30pm The customer requested to be rebooked on an earlier flight as he wanted to leave China quicklyOnce again, we had to contact the airline to determine if fees would be associated with the changeDuring this hold time, the call was again disconnectedWe apologize for the inconvenience the customer encountered regarding these disconnections Mr [redacted] flight record is reflecting the return flight was not usedOn February 23, 2016, Expedia advocated on the customer behalf and contacted Korean AirThe airline stated they would consider a refund for the return flight; however, Expedia would need to submit the request Expedia has complied with the request and submitted the email We hope the customer understands, Expedia must adhere to the airline policyExpedia was not the merchant of record or the company that received the fundsWe will only process a refund should the airline approve the request We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
June 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a Expedia credit On June 1, 2016, we received receipt of the Revdex.com complaint Our records reflect on November 6, 2015, the customer self-booked a flight reservation for [redacted] and [redacted] ***, using Expedia.com Travel was on WOW Air, departing April 20, 2016, from Boston, Massachusetts to Paris, France; returning on April 26, 2016, from Paris, France to Boston, MassachusettsThe customer is stating, once they were at the airport, they were advised they did not have any tickets The customer stated, they contacted Expedia; however, had to buy new tickets with a different airline Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this, we can confirm on April 23, 2016, the customer contacted Expedia by email and advised once they arrived at the airport, the airline advised, they did not have tickets for the flights and they had to buy new tickets with a different airline Expedia replied and advised, contact us directly We found no record of the customer contacting Expedia on April 20, The customer did reply advising, they were already traveling and would not return until April 26, Expedia replied, advising you to contact us directly upon your arrival In reviewing Ms***’s account, the itinerary did advise the customer, the reservation was not confirmed The customer self-booked a low cost carrier Expedia cannot view any information regarding ticket status, changes, or cancellations The customer itinerary does provide the customer with this information The itinerary does advise the customer, they would need to confirm ticket information, changes, or cancellations with the airline directly Since the customer was not charged for the original tickets and Expedia cannot verify why the customer’s tickets were not issued by WOW Air, we hope the customer understands Expedia cannot honor the request for an Expedia credit We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concern However, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered As previously advised, on May 26, 2016, Expedia did advised the customer would have a flight credit for year from the issue date of May 11, 2015, and must be rebooked by May 10, The customer did not contact Expedia in time to rebook the flight credit and the credit has expired Expedia cannot process any refunds as we are not the merchant of record (the entity that received your funds and the company charging the customer’s credit card) Alaska Airlines will not authorize any refund or flight credit on the tickets We cannot honor the request for flight credit or refunds and Expedia considers this matter as closed We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service Tell us why here
Complaint: [redacted] I am rejecting this response because:I have never said that the shuttle didn't pick me up from the airportThat service was fine, but they never picked me up at the hotel, and after waiting 40minutes, I took a taxiAlso, Expedia sent me an email that said they had advocated my case with the driver, and he had denied my refundI have my phone records calling the shuttle service, and they have record of me being on hold from Paris while they called the shuttle company for minutesHow does a shuttle that didn't provide service get to deny my refund? I want my refund! Sincerely, [redacted]
June 22, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr***We regret to hear Mr [redacted] did not accept our response and/or resolution offered.After further investigation and conversation with the hotel they advised that they will not be refunded the customer for the other night of his reservationDue to the hotels error Expedia has agreed to refund the full amount of the reservation The customer should see the refund within 1-billing cyclesIf any of the refunds have not shown on the customers statement we suggest he contact his banking institution.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,Hayden J [redacted] Tier Customer Service
June 22, 2015 RevDex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the RevDex.com allowing us time to... address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (BBB ID number [redacted] ) regarding an Expedia reservation. Upon receipt of the BBB submission, we have verified the customer has submitted this through the channel of the Division of the Consumer Complaint Department. That department is reviewing Mr. [redacted] case and he will receive a response shortly. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S [redacted] Tier 3 Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] concerns As a one-time courtesy, Expedia will refund the amount of $29.00USD for the shuttle service The timeframe for the refund will be to business days We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
June 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 12, 2015, Ms [redacted] booked an Expedia Vacation Package which included a roundtrip flightWe understand from Ms***’s complaint that she canceled the flight and received a credit from Aeromexico valued at $6,Per the confirmation that she received from Expedia, the credit was valid through May 11, We understand from Ms***’s complaint that she contacted Expedia on May 11, 2016, to apply the credit towards the cost of a ticket and was informed that the credit had expiredMs [redacted] states that she has contacted Expedia several times since then and has not been successful in utilizing her creditMs [redacted] provided a copy of the email that she received which stated that she would need call by She is now requesting that Expedia refund the full amount of $6, On June 14, 2016, we contacted the merchant of record Aeromexico to confirm the expiration date of the creditWe were informed the credit expired on March 12, 2016, and was valid on March 11, 2016, when Ms [redacted] attempted to utilize itBased on this information Expedia submitted an internal request for refund approvalThe request was honored minus the $rebooking fee that Aeromexico requires for re-bookingA refund of $5,has been issued to the original form of paymentRefunds like this usually take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refundsWe apologize for the misunderstanding regarding the customer’s airline credit We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Cheonette [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,
June 30, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear [redacted] did not accept our response We understand that Mr [redacted] has submitted a rebuttal to his initial complaint which states that Expedia has not followed through on our resolutionWe revisited the booking and confirmed that on June 8, 2017, we processed a refund of 3,THB to the original form of paymentIf the refund has not been received to Mr***s accountPlease instruct him to contact his bank or credit card company to ensure that they are able to confirm that the funds were released to them If not please instruct Mr [redacted] to call our office and reference case number aboveAt that time we can investigate further Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Initial Business Response / [redacted] (1000, 17, 2016/08/23) */ [redacted] claims she was not told that we were not in network with Medicaid Insurance at the time of serviceSince this could be a possibility, the CEO of Orthopedic Therapy Specialists has adjusted and written off any balance that the patient owedWe apologize for any inconvenience this has caused the patient or to the Revdex.com of Northern Indiana Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/09/08) */ Yes, this case has been resolvedThank you
September 20, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding unsolicited sales callsWe understand Mr [redacted] is requesting that sales calls be stopped On September 20, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaint Our records indicate that the customer is stating he is receiving calls from a company claiming to be Expedia, offering free cruisesThank you for telling us about this incidentExpedia takes this very seriouslyExpedia does not place sales calls such as this and this is a known phishing attempt to gain personal and account information from people We encourage people to give no personal information to anyone identifying themselves as an Expedia representative, in an unsolicited call If any further calls are received, please send an email to ***@expedia.com and tell us the date and time of the call, the phone number that called you, what the caller was requesting, what information you gave them, and your contact information in case we have more questionsIf you have a voicemail from the caller, please attach it to the email You may read more information from Expedia regarding this issue at the following website: http://expedia-english-5.custhelp.com/app/answers/detail/a_id/2433/~/be-on-the-l...⇄ We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:The issue has not been resolved or addressed by Expedia after (four) separate repliesSo far, Expedia has provided (two) responses requesting more time, response addressing a non existent airline reservation (which was never mentioned in my complaint), and response stating reservations had not been cancelled by the customer (me), even though the reservations were in fact cancelled before filing a complaint with the Revdex.com (screenshots of Expedia's site clearly showing the reservations were cancelled were provided during previous communications)To date, Expedia has not deleted my account, nor has it addressed their failure to honor their Best Price Guarantee in regards to the hotel reservations referenced in my original complaint.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I find it unacceptable that Expedia is "willing" to refund the $as a "one time courtesy." As if this is something I'm trying to get for freeIt is unacceptable that a business does not want to take responsibility for their actions and their shady waysAnd won't even apologize!! Sure, I'll take the $dollar refundBut the point of my complaint is to make Expedia accountable for their lies and bad customer service Sincerely, [redacted]
November 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on March 12, 2015, Ms [redacted] booked a one-night stay at the [redacted] from March 13, to March 14, We understand from Ms [redacted] complaint that she booked a double bed reservation, but was issued a room with one bedShe stated that the room was not satisfactory and that the kitchen was unfurnishedMs [redacted] also stated that she contacted Expedia and went through the chain of command but, would like to request a refund We regret to hear that Ms [redacted] experience was not to her satisfactionOn November 25, 2015, we contacted the [redacted] to inquire about a refund on Ms [redacted] behalfWe were advised that there was no record of the customer filing a complaint regarding the condition of her roomWe were also informed that Ms [redacted] had a reservation for a Studio with a king bed and a sofa bedAs a result, a refund was not an option We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia; your response is disappointingI hope that whomever comes into contact with this is able to experience what I did so that you are able to have empathy and more importantly as a (past) customer, accountability Your reps provided some of the worst customer service at the worst time via phone call, while I was being stared at by airport officials and/or Chinese police who refused to allow me to do any of the following: Get a translator (English) Get a flight out of China anywhere (USA/HK/South Korea) Cash Refund (To buy an immediate flight out) No airport or Expedia reps to assist me No offer of a hotel after keeping me from a flight YOUR service booked that the Xiamen airport representatives said is IMPOSSIBLE to have booked and is EXPEDIA's responsibility to book flight schedules that adhere to airline and country policy No reps that could efficiently handle any of my three calls (A ridiculous hour hold time, while airport officials yell at me behind security) No offer to refund the ENTIRE trip, or offer of ANYTHING; future flights, offer of accommodation, words of encouragement even I travel frequently and often, in the past as a former government official for Korea, and now as a trading businessman, and I will never use Expedia's service againMy family, the international company I work for with frequent trips between HK and Korea and USA and China will also never use this service again You have not satisfied my request for a refund, and the fact you are saying I must ask the airlines for a refund is PRECISELY what Korean Air was telling me; go to your awfully represented travel service for a refundSpeaking of principle, I noticed you didn't mention my second call, from whom the representative was rude, and destructive to my safety while I urged him to get me out of ChinaChina is no joke for Americans, and your company is willing to take my money to re-book flights out of China and take a service cut, but aren't willing to take responsibility for making what could have developed into a PR nightmare for your company with a US expat trapped without representation in ChinaI wonder if you or anyone else at Expedia would have been willing and satisfied with the vanilla answer of: "Based off airline policy you may or may not get a refund for one flight, but we'll ignore the fact you had to fly out emergency back to Hong Kong the following day wasting usd on a flight, miss work, and then waste another USD on another flight to get to my destination your poorly organized agency booked me to reach originally for a total of $701usd on a flight I had already purchasedI was also very happy that with no cash, access to food or water, my family and pet waiting for me at home for my safe arrival while I had no phone, airport representation, help from Expedia, access to cash, or the basic need of safety in an international airport, that I was removed from the airport at 10pm because the international airport in Xiamen closes at 10pm after I spent my entire hours rushing back and forth through the airport Expedia booked me into as a layover, and got in a taxi with no cash, not speaking Chinese, and risked getting a hotel that may or may not have had wifi to contact my boss at 1am to get me out of China the following morning at any monetary cost as a temporary visa I was issued after getting flown through China on a layover was due to expire the following day meaning an airport jail and deportation." I will never use your service again, regardless of if you offer a full refund for the entire trip or not If the refund isn't issued, I can promise you this is going to appear on Expedia's social networking sites as a horror story of your poor customer service and assistance If you resolve the issue correctly, I'll stand corrected Sincerely, Former customer [redacted] ***
Complaint: [redacted] I am rejecting this response because: The mistake was made by ExpediaTheir agent admitted they had issues with their websiteI am not a frequent traveler and do not know where TSA draws the line on spelling errors nor was the error something I would immediately noticeI paid Expedia for a service whether it was a direct charge or a commission paid by the airline out of my ticket costI expect them to hold up their endTheir response tells me I cannot count on Expedia to assist me with any travel problems that may result as part of their booking proceduresThis problem was more of an aggravation than a serious issue but similar errors could leave me stranded far from homeI will not use a service I can't count on for help in resolving a problemIf $dollars means more to them than customer satisfaction I will go elsewhere and let all of my traveling friends know how little Expedia cares about them Sincerely, [redacted]
til we can evaluate further April 19, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a Best Price Guarantee We understand Ms [redacted] submitted a request for price matching and has not received an answer We were unable to locate the original submission from Ms [redacted] and attempts to reach her by phone were not successful We have sent her an email and ask her to respond to it with the information she submitted, which would include a screen capture of the lower priced trip she found Once we have that information, which she can email directly back to us or can send through the Revdex.com, we will immediately research this matter and provide a resolution We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHello Revdex.com,Thank you for notify me with complaint # [redacted] I double check with my bank today Jun 11,and the bank conform me with my refund amount has been posted to my account from Expedia All clear now I do thank you very much for every things.I wish to Revdex.com have nice Businesses Sincerely, [redacted]
August 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding vacation package reservationsWe understand the customer is requesting the Best Price Guarantee Our records indicate on June 22, 2015, the customer booking a flight and hotel vacation package – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] departing July 23, 2015, from Denver, Colorado to Las Vegas, Nevada, returning July 26, 2015, for two passengersHotel accommodations were at [redacted] checking in July 23, 2015, for three nights Upon further research we were able to confirm that we have not received the customer’s Best Price Guarantee submissionIn order to better assist the customer’s concerns, we request the customer to submit copies of the screenshots submitted so that we may further review the customer’s submission requestThe customer may submit the screenshot attachments through the Revdex.com’s submission link We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service %
February 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Mr [redacted] is requesting a refund On February 24, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint, however he was not available Our records reflect February 3, 2016, the customer self-book a package reservation using Expedia.com Travel was on Korean Air, departing February 5, 2016, from Seoul, South Korea to Hong Kong; returning on February 9, 2016, from Hong Kong to Seoul, South Korea on Korean Air with a connection in Xiamen, ChinaThe hotel stay was at Maila Hotel, chedate of February 5, 2016, and check-out date of February 9, The customer is stating a flight delay caused him to miss the return flight with Korean Air Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policiesFor international travel, we also advise our customers that it is their responsibility to secure required travel documents We can confirm on February 9, 2016, the customer contacted Expedia stating he had no return flightMr [redacted] had missed his flight due to the time spent clearing immigrationWhile contacting the airline, the call disconnectedWe were unable to reach the customer; however, the airline advised they could not rebooked the customer as the ticket was a codeshare with Cathay PacificIn addition, the airline had notated the record as a customer no show In reviewing our call record, Mr [redacted] did contact us again on February 9, Our agent was able to reconfirm that Korean Air had rebooked him on a departure flight for February 10, 2016, to Seoul, South Korea at 1:30pm The customer requested to be rebooked on an earlier flight as he wanted to leave China quicklyOnce again, we had to contact the airline to determine if fees would be associated with the changeDuring this hold time, the call was again disconnectedWe apologize for the inconvenience the customer encountered regarding these disconnections Mr [redacted] flight record is reflecting the return flight was not usedOn February 23, 2016, Expedia advocated on the customer behalf and contacted Korean AirThe airline stated they would consider a refund for the return flight; however, Expedia would need to submit the request Expedia has complied with the request and submitted the email We hope the customer understands, Expedia must adhere to the airline policyExpedia was not the merchant of record or the company that received the fundsWe will only process a refund should the airline approve the request We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
June 20, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a Expedia credit On June 1, 2016, we received receipt of the Revdex.com complaint Our records reflect on November 6, 2015, the customer self-booked a flight reservation for [redacted] and [redacted] ***, using Expedia.com Travel was on WOW Air, departing April 20, 2016, from Boston, Massachusetts to Paris, France; returning on April 26, 2016, from Paris, France to Boston, MassachusettsThe customer is stating, once they were at the airport, they were advised they did not have any tickets The customer stated, they contacted Expedia; however, had to buy new tickets with a different airline Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this, we can confirm on April 23, 2016, the customer contacted Expedia by email and advised once they arrived at the airport, the airline advised, they did not have tickets for the flights and they had to buy new tickets with a different airline Expedia replied and advised, contact us directly We found no record of the customer contacting Expedia on April 20, The customer did reply advising, they were already traveling and would not return until April 26, Expedia replied, advising you to contact us directly upon your arrival In reviewing Ms***’s account, the itinerary did advise the customer, the reservation was not confirmed The customer self-booked a low cost carrier Expedia cannot view any information regarding ticket status, changes, or cancellations The customer itinerary does provide the customer with this information The itinerary does advise the customer, they would need to confirm ticket information, changes, or cancellations with the airline directly Since the customer was not charged for the original tickets and Expedia cannot verify why the customer’s tickets were not issued by WOW Air, we hope the customer understands Expedia cannot honor the request for an Expedia credit We sincerely regret that we are unable to offer a more satisfactory response or resolution to your concern However, we know that there are some instances when policies associated with the bookings will not allow for a resolution that is more favorable to our customers We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered As previously advised, on May 26, 2016, Expedia did advised the customer would have a flight credit for year from the issue date of May 11, 2015, and must be rebooked by May 10, The customer did not contact Expedia in time to rebook the flight credit and the credit has expired Expedia cannot process any refunds as we are not the merchant of record (the entity that received your funds and the company charging the customer’s credit card) Alaska Airlines will not authorize any refund or flight credit on the tickets We cannot honor the request for flight credit or refunds and Expedia considers this matter as closed We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service Tell us why here
Complaint: [redacted] I am rejecting this response because:I have never said that the shuttle didn't pick me up from the airportThat service was fine, but they never picked me up at the hotel, and after waiting 40minutes, I took a taxiAlso, Expedia sent me an email that said they had advocated my case with the driver, and he had denied my refundI have my phone records calling the shuttle service, and they have record of me being on hold from Paris while they called the shuttle company for minutesHow does a shuttle that didn't provide service get to deny my refund? I want my refund! Sincerely, [redacted]
June 22, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr***We regret to hear Mr [redacted] did not accept our response and/or resolution offered.After further investigation and conversation with the hotel they advised that they will not be refunded the customer for the other night of his reservationDue to the hotels error Expedia has agreed to refund the full amount of the reservation The customer should see the refund within 1-billing cyclesIf any of the refunds have not shown on the customers statement we suggest he contact his banking institution.We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,Hayden J [redacted] Tier Customer Service
June 22, 2015 RevDex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the RevDex.com allowing us time to... address the comments and concerns which have been brought to our attention. Expedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (BBB ID number [redacted] ) regarding an Expedia reservation. Upon receipt of the BBB submission, we have verified the customer has submitted this through the channel of the Division of the Consumer Complaint Department. That department is reviewing Mr. [redacted] case and he will receive a response shortly. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S [redacted] Tier 3 Customer Service
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for your responseWe have reviewed the documentation/new information provided to further address [redacted] concerns As a one-time courtesy, Expedia will refund the amount of $29.00USD for the shuttle service The timeframe for the refund will be to business days We thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
June 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 12, 2015, Ms [redacted] booked an Expedia Vacation Package which included a roundtrip flightWe understand from Ms***’s complaint that she canceled the flight and received a credit from Aeromexico valued at $6,Per the confirmation that she received from Expedia, the credit was valid through May 11, We understand from Ms***’s complaint that she contacted Expedia on May 11, 2016, to apply the credit towards the cost of a ticket and was informed that the credit had expiredMs [redacted] states that she has contacted Expedia several times since then and has not been successful in utilizing her creditMs [redacted] provided a copy of the email that she received which stated that she would need call by She is now requesting that Expedia refund the full amount of $6, On June 14, 2016, we contacted the merchant of record Aeromexico to confirm the expiration date of the creditWe were informed the credit expired on March 12, 2016, and was valid on March 11, 2016, when Ms [redacted] attempted to utilize itBased on this information Expedia submitted an internal request for refund approvalThe request was honored minus the $rebooking fee that Aeromexico requires for re-bookingA refund of $5,has been issued to the original form of paymentRefunds like this usually take 3-business days to post to individual accounts, depending on how quickly her credit card company processes refundsWe apologize for the misunderstanding regarding the customer’s airline credit We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Cheonette [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely,
June 30, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] ***We regret to hear [redacted] did not accept our response We understand that Mr [redacted] has submitted a rebuttal to his initial complaint which states that Expedia has not followed through on our resolutionWe revisited the booking and confirmed that on June 8, 2017, we processed a refund of 3,THB to the original form of paymentIf the refund has not been received to Mr***s accountPlease instruct him to contact his bank or credit card company to ensure that they are able to confirm that the funds were released to them If not please instruct Mr [redacted] to call our office and reference case number aboveAt that time we can investigate further Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Initial Business Response / [redacted] (1000, 17, 2016/08/23) */ [redacted] claims she was not told that we were not in network with Medicaid Insurance at the time of serviceSince this could be a possibility, the CEO of Orthopedic Therapy Specialists has adjusted and written off any balance that the patient owedWe apologize for any inconvenience this has caused the patient or to the Revdex.com of Northern Indiana Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/09/08) */ Yes, this case has been resolvedThank you