March 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for ta [redacted] the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
February 23, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand [redacted] is requesting a refundOn February 16, 2017, we received receipt of the Revdex.com complaint Our records reflect on February 1, 2017, the customer self-booked a hotel reservation at the Hotel Derby Barcelona with two room’s chedate February 26, 2017, check-out March 3, 2017, via itinerary number [redacted] The customer is stating that the site advised they could cancel the reservation within a specific time and would receive a full refund; however the customer was not refunded Upon further researching this matter, we can confirm on February 2, 2017, the customer contacted Expedia to cancel both rooms for the hotel reservationExpedia advised that the reservation was nonrefundable, however would only receive a partial refundThe customer advised that the site advised of a different cancellation policy Expedia contacted the hotel; they would only authorize the refund for the last night of March 2, 2017, as that was refundable Expedia was able to review the customer’s booking session that was made on February 1, During the booking and checkout path on our website, it was disclosed that the dates for February 26, 2017, February 27, 2017, February 28, and March 1, were nonrefundableFor cancellation or changes made after 11:59am local hotel time on February 25, 2017, the hotel would impose a night room and tax fee The customer did contact Expedia on February 2, 2017, to cancel the reservation; however due to the dates that the customer booked were nonrefundable except for the last nightAny cancellations or changes made before February 25, 2017, the customer would receive a refund for the date(s) that were refundable only Since the customer contacted Expedia on February 2, 2017, to cancel both rooms Expedia will process the refund for the last night of March 2, 2017, in the amount of $for each room Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] -***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, ***
October 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer is requesting a refund due to issues experienced during a recent hotel stayOn October 22, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on October 1, 2015, the customer self-booked a hotel reservation, itinerary number [redacted] , using the Expedia.com website The hotel reservation was for The [redacted] in Stowe, Vermont, checkion October 10, 2015, and checking out on October 12, The total cost of this reservation was $We can confirm the customer contacted Expedia on October 16, 2015, seeking a refund of their reservation Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersIf one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us from the hotel if the accommodations are not satisfactory upon arrival; which enables us to attempt to find a resolution at that timeWe have no record of Ms [redacted] contacting us upon her arrival On October 22, 2015, we contacted the hotel on the customer’s behalf and spoke to ***, the hotel’s front desk manager, regarding Ms [redacted] complaintsThe hotel acknowledges the customer’s issues in reference to the property the customer was relocated to due to a boiler malfunction and advised they are currently working with the [redacted] to rectify the matterThe hotel advised as this is an active investigation, currently, no refunds or additional compensation will be authorizedAs result, Expedia is unable to process a refund We regret that our response cannot be more favorable and hope that, despite this recent experience, the customer will continue to use Expedia for future travel arrangements, thereby allowing us the opportunity to restore faith in our company As a gesture of goodwill, Expedia has placed a $Travel Coupon in Ms [redacted] permanent accountThe coupon can be used on any future Expedia Special Rate hotel bookingThe coupon is good for one year form the date of issuance We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
August 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact [redacted] regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand [redacted] is requesting for compensationOn August 2, 2016, we received receipt of the Revdex.com complaint Our records reflect on June 22, 2016, an agent assisted the customer book two package reservationsThe first reservation is for [redacted] Travel was on United Airlines, departing July 28, 2016, from Los Angeles, California to Cancun, Mexico; returning on August 4, 2016, from Cancun, Mexico to Los Angeles, CaliforniaA hotel stay at the Great Parnassus Family Resort-All Inclusive, chedate July 28, 2016, check-out date August 4, Itinerary Number: [redacted] The second reservation is for [redacted] and [redacted] Travel was on United Airlines, departing July 28, 2016, from Los Angeles, California to Cancun, Mexico; returning on August 4, 2016, from Cancun, Mexico to Los Angeles, CaliforniaA hotel stay at the Great Parnassus Family Resort-All Inclusive, chedate July 28, 2016, check-out date August 4, Itinerary Number: [redacted] The customer is stating the agent who assisted them book the reservation entered one of the traveler’s last name incorrectly Upon further researching this matter, we can confirm on June 22, 2016, the customer contacted Expedia, advising that the agent who assisted them book the reservations entered the last name incorrectly for IngridThe customer advised the last name should be [redacted] Expedia advised the customer the best option would be to cancel and rebook the package reservation for itinerary number [redacted] Expedia advised the customer the hotel would be refunded and the timeframe would be up to to business days, and the pending authorization for the airline tickets would fall off up to to 48-hoursThe customer agreed and requested the refund to be expeditedExpedia advised the customer we could not expedite the refund timeframe, the customer understood The customer requested for both package reservations to be canceled and refundedExpedia voided all the airline tickets and refunded the customer for the hotel bookings In reviewing the customer’s account, the customer was refunded on June 22, 2016, in the total amount of $6,Expedia apologize for any inconvenience this may have caused and would like to assure you that your business is important to us Since the customer was refunded in full for both reservationsExpedia cannot honor the request for the compensation Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
June 2, Revdex.comE.com – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel reservation refund request Our records show on April 8, 2015, Mr [redacted] booked an Expedia.com hotel and car package reservation via booking number [redacted] We understand from Mr [redacted] complaint, the quality of the room provided was unsatisfactoryThe customer also stated he had to check-out early due to the request to change rooms was denied by the propertyMr [redacted] is asking for a full refund of the hotel reservationUpon researching the customer’s complaint, we can confirm Mr [redacted] paid a total of $for the hotel and car package reservation, of that amount, $was paid for the hotelAfter further research Expedia can confirm the car reservation was utilized Expedia has processed a refund of $for amount the customer paid for the hotel reservation back to the original form of paymentAs a full refund was given to the customer and the issue has been resolved to Mr [redacted] desired outcome, Expedia considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service
June 29, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] and [redacted] (Revdex.com case number [redacted] ) regarding Spirit Airline baggage rules and fees Our research reflects that when booking a flight on Expedia.com, the customer is provided with pricing and many airline options for their flightWith regard to Spirit Airlines, a live link is provided under the Spirit Airline options (before booking) that says “Flight details and baggage fees” When that link is clicked the following information is provided: Bag fees Estimated baggage fees charged bySpirit Airlines(Please confirm with airline) Carry on: $- $ 1st checked bag: $- $ 2nd checked bag: $- $ How to pay: Spirit Airline (link) Clicking the live link “Spirit Airlines” on the “How to Pay” line will take the customer to Sprit’s website, where a more in depth breakdown of all baggage options and charges is fully explained Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingExpedia.com serves as a third party booking intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners Airlines who offer their service on Expedia.com are the merchant of record and they bill the customer directly As such, any refund due a customer would come from the airline In the case of Spirit, as they do provide the baggage charges on Expedia’s site, along with a link to the full disclosure on their own site, they will not agree to a refund of baggage fees Allowing passengers to determine how many bags, if any, they need to travel with, and charging for them individually, is the way Spirit is able to offer such low flight fares It is the customer’s responsibility to determine if this pricing model works best for them or whether another airline, that includes baggage cost in their flight pricing, is a better option Regrettably, Expedia cannot agree to a refund of the customer’s baggage fees and hope that, despite their recent experience, they will continue to use Expedia for future travel arrangements We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
May 5, Better BusinessBureauAlaska, Oregon &Western Washington Complaint DepartmentComplaint ID: [redacted] Re: Expedia Case # O-*** Dear Better BusinessBureau, Thank you forforwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear the customer did not acceptour response offered In our initialresponse to the Revdex.com Expedia stated that we had communicated with the [redacted] and they show they accommodated the customer atanother of their properties the first night and then at their own resort theremainder of his stay, billing Expedia for all nights We have encouraged the customer to provide receiptsfor his base hotel stay, should the resort’s records be incorrect, and we willbe happy to reimburse him for any out of pocket costs for the first night ofhis stay, excluding resort fees or incidentals Expedia regrets thecustomer did not receive customer service that met his expectations, and whichwas not up to Expedia’s standards In a good faith effort we did providethe customer’s Expedia account with a $future travel coupon, which isavailable to him for a period of one yearExpedia stands by our previous response and will not be offering anyfurther compensation We thank you forallowing us the opportunity to further address the issues that were brought toour attention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerServiceRevdex.com Rebuttal
June 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response By acting as their own travel agent, it is the customer’s responsibility prior to completing the purchase, to review and verify all travel detailsMr [redacted] booked his vacation package on April 29, On May 5, 2016, he contacted our office regarding the errorWe explained that a confirmation email was sent within the same day which included the details of the itinerary for Mr [redacted] to reviewHad Expedia been contacted within 24-hours of the booking, we would have been in a position to void the tickets, issue a full refundAs we were not given that opportunity, regrettably we were unable to refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I actually emailed Expedia directly and they had provided a credit of $and a non flight coupon worth $50, apologizing for the situation and 11+ hours of time to file this complaintHowever, I have yet to receive the refund or coupon I thank you for helping me retrieve a response and I hope they will continue to work on their customer service for cancelled flight, including representatives that can communicate and assist with Expedia's 3rd party vendors (in this situation the skill set of speaking Chinese would have helped) Kindest regards, [redacted] ***
April 24, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case# O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer believes he is entitled to receive the unused residual points redeemed in a recent hotel booking On April 20, 2015, we attempted to contact Mr [redacted] to acknowledge receipt of his Revdex.com complaint but were unable to reach himOur records indicate on April 3, 2015, Mr [redacted] self-booked a hotel reservation on the Expedia website with hotel stay at the [redacted] ***, checking in on June 18, 2015, for one night We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative The cost of the booking was $ The Expedia + Rewards Program is a free rewards program available exclusively to Expedia customersIt allows for customers to earn points by booking on Expedia and redeeming them for use towards hotel and package coupons; US customers can also redeem points on flightsA full description of the Terms and Conditions of Use are provided in the following link: https://www.expedia.com/loyaltyrewards/pages/info-rewards/expediarewards/terms.h...⇄ Redemption for hotel and package coupons starts at a increment of 3,points for a currency value of $Program rules governing the redemption of coupons states as follows.Coupons are non-transferable and single useCannot apply coupons to taxes and fees.No refunds for points redeemed for more than needed for the booking.Coupons are valid up to one year from when the points are redeemed.Coupons cannot be replaced if the customer cancels their bookingIn reviewing Mr [redacted] account, we can confirm the customer redeemed 42,points for a total coupon value of $The total cost of the reservation was $The customer applied the $coupon towards the reservationAs the coupon cannot be applied toward taxes and fees, the customer was charged $Based on the terms and conditions, no refunds for points redeemed for more than what is needed is allowed We regret Mr [redacted] experience was not as we would have hopedAs there are no errors on Expedia’s part, we are unable to honor the request to returned the unused points We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Your response is not accurate at allFirst of all, I did all my diligence and checked on the visa requirement (after talking to an Expedia customer service rep that barely spoke any English) and the visa was not required at the time I purchased the ticketsThe visa requirement took place two weeks before the flight was already scheduled, so how was I supposed to know about these changes? I have no idea what are you talking re: the $Have no idea! We had to purchase two brand new tickets that cost us almost $I did talked to someone while my parents were stuck in [redacted] and tried to see if they can put them on another flight for free, but they said that this is Expedia's fault for non-notification, and that if my parents want to return home t Romania from [redacted] , the ticket will cost $Of course we did not pay the money for them to return to Romania because they were coming to the USSo, this is truly unrelated to the subject here You did not answer that if you don't advise on visa, why your representative assured me that the visa is not required for Canada transit because is on a "neutral territory" , exact her wordsBy you refusing to review the taped conversation shows me that you guys have something to hideI am ok with you listening the tape to prove that you guys gave that info over the phone I tried to call multiple times and talked to "managers" that are poorly trained and barely speaking English, and their solution was to hang up the phone and never call backIs this the service you offer? Didn't you see how many complains you guys have? Doesn't that reflect anything? I need my money refunded, or I will take a step forward from hereIf my problem will not be solved, I will hire a lawyer and take it from thereYou will then be required to relieve the recording that truly incriminates youI am trying to solve the problem in a nice way and all I need is my money backI do have lots of documents (but could not attach them here because there is no option), and I also did not have enough room to describe the entire story Need the problem solved and money back!Sincerely, [redacted] ***
I am rejecting this because I have saved both confirmation emails and my booking confirmation page and none of them say anything about an additional email or contacting the business to retrieve the key. There is no way customers could have known to do that. Regardless I did speak with someone from Airport Apartments using the contact number at the bottom of my Expedia confirmation (and gave him my confirmation numbers multiple times) and it was a very bizarre experience and it was clear that this company is not reputable. He said there was no reservation for me despite both confirmations and my card payment being processed. I have been using Expedia for years and have never encountered anything like this. Expedia should be liable for businesses it hosts on its site and quite frankly, hosting this listing is unacceptable. It is clear to be that this business has not been properly vetted. I would have never found it without Expedia and, since I paid for something I never received (even after a 45 minute phone call with the "company"), I am pretty sure I was scammed. Following the incident I do not think that Expedia provided adequate customer service and I feel an obligation to move forward with my complaint until Expedia has either removed this listing or sufficiently investigated this business to ensure that no one else is put in the same situation as I was in the future.
Complaint: [redacted] I am rejecting this response because:first of all no one ever told Expedia that we were told by the hotel we were getting a full refund. The hotel would not even speak with us as they stated since we booked through Expedia that they had to contact the hotel. Had Expedia contacted the hotel the day of the reservation and maybe explained our situation of unable to get there to due to flight Being canceled I feel maybe the result from the hotel might be different Sincerely, [redacted] **
Complaint: [redacted] I am rejecting this response because: Although Expedia is willing to FINALLY honor the vouchers we were initially promised, we are still upsetWe tried to utilize the promised vouchers two weeks ago to book a flight that would have been covered entirelyWe spoke to Jamal, who was rude, and unwilling to budge in the matterHe said the best he could do was to charge us $for a one-way flight and then refund us $thereafter That being said, because it had taken an addition week to even speak to Jamal, airplane prices went up, and it would have cost us (and take longer to see the cash refund) more to book through Expedia ($270) and be refunded than to book with Southwest using their military discount Had Jamal honored the vouchers in the first place, we would not be in this messIt was very discouraging to talk to someone on the "executive team" that really could not have cared any less about the customer and to keep their corporation's word especially after such a negative experience That being said, I would like a refund for the flight that I had to take through Southwest ($205.60) because Expedia would not honor their voucher, as initially promisedAdditionally, we would like Expedia to keep their promise with the vouchers we were awarded of $ This situation was really as simple as keeping their promise, and honoring the vouchers in the first place, which they did not doNow, we are out an additional $200, and Expedia, in my mind, is a corporation of fraudulent "executives" and liars who refuse to keep their promise -L Sincerely, [redacted]
March 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund On March 11, 2016, we received the Revdex.com complaint Our records reflect on January 16, 2016, the customer self-booked a combinable flight reservation, using Expedia.com Travel was on [redacted] Airlines, departing January 23, 2016, from Newark, New Jersey to Pittsburgh, Pennsylvania; returning on January 25, 2016, from Pittsburgh, Pennsylvania to Newark, New Jersey with United The customer is stating they tried to contacted Expedia within hours after making the booking to cancel the flight, however was not able to speak to an agent The customer is stating they were finally able to contact Expedia, and was advised they would be refunded, however she has not received a refund yet Expedia a serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on January 19, 2016, the customer contacted Expedia, advising they wanted to void their airline tickets Our agent advised the customer the timeframe to void the tickets had already passed and they would need to follow the policy per the airline No further action was taken On January 24, 2016, the customer contacted Expedia, wanting to know the status of her refund Our agent transferred the customer to a supervisor The supervisor advised the customer that her tickets were not canceled, and that our records reflect the airline marked the tickets as a no show The supervisor was able to verify no agents were in the customer’s account until January 24, Expedia followed the policy per the airline, and requested the refund with [redacted] Airlines The supervisor advised the customer that the request for the refund has already be submitted with the airline No further action was taken On March 17, 2016, Expedia contacted [redacted] Airlines on behalf of the customer; they advised the outbound tickets were already refunded to the customer The timeframe will be weeks, which is the standard timeframe for all airlines On that same day, we contacted United; they advised they were unable to view any information on the status for the return tickets United advised the customer can go onto their website and request feedback for the return flight United will send the customer a response within hours We hope the customer understands, without any authorization from the airline, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: there policy states hrs for airfare bookings, there policy on hotel bookings is days prior to stay at hotelI booked a room not an air fare ticketbelow I copied there best price caption from there web page and as you see it clearly states up to two days.Sincerely, [redacted] Best Price Guarantee Protect Your Trip Hurricane Promise No Expedia Fees Find a cheaper flight, vacation package, rental car, cruise or activity within hours of booking and we'll refund the difference, plus give you a $travel coupon for future travel.For hotels, we go even further: If you find a cheaper rate on your hotel reservation up to two days before your check-in, we will refund the difference and give you a $travel coupon for future travel
Complaint: [redacted] I am rejecting this response because: It is not an acceptable feedback after months seriously!!!! The truth is that my flight has been canceled by airline, it is not my problem to process refund, and that's my right to require refund based on truth! Sincerely, [redacted] **
Complaint: [redacted] Hello , I'm beyond sick and can't believe how expedia would like to wash its hands as if nothing happened I'm a hardworking mom who saved her hard earned money my children and I just started feeling better after being food poisoned at the resort w/Lobster that was spoiled and how do I know this we weren't the only ones my daughter given dirty water , fumigation in our room without our consent , no ac for days and ignored sewage back-ups , being ignored in resturants because we wear color coated bracelets I lost two days one trying to get out of the [redacted] of a room I was given with no help from expedia as they promised to move me if anything went wrong sadly after booking I read the reviews expedia promised and reassured me that they stand by the customer and would move me I stayed days in a place like this BTW many more pictures and videos Expedia cancelled my 13year old reservations which expedia admitted they made the mistake yet I ended paying more for my child how would a year stay alone in DR ? I contacted an expedia rep Francisco C [redacted] he claimed he called expedia all week no answer I called TPS blue the Dominican reps in expedia and emailed still nothing I've been back days So expedia blaims the hotel and the hotel blames expedia I have spent a total of hours on hold they day after I got back and hours the day before I also have call records to submit I was promised a refund from expedia for the hotel and travel credit for the future then nothing as usual I was also offered assistance in getting back my cash that the hotel kept for a dep according the hotel they claim expedia messed up then an additional for a day stay btw I have my passport stamped I have pics , emails of being ignored , calls or promised resolutions and nothing till today not a call back This isn't only this is expedia reassuring me that if anything went wrong they would help me by moving me intstead my vacation was ruined I will provide more pictures , phone records expedia has ignored this and as for the receipts and the hotel I sent them and they confirmed recieveing them I'm asking please to do the right thing and honor the promised not to just get out of it and shift me around I have suffered my kids have suffered and why would you have a hotel like this on your site with all these horrible reviews and pictures I am rejecting this response because:Sincerely, [redacted]
March 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for ta [redacted] the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
February 23, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand [redacted] is requesting a refundOn February 16, 2017, we received receipt of the Revdex.com complaint Our records reflect on February 1, 2017, the customer self-booked a hotel reservation at the Hotel Derby Barcelona with two room’s chedate February 26, 2017, check-out March 3, 2017, via itinerary number [redacted] The customer is stating that the site advised they could cancel the reservation within a specific time and would receive a full refund; however the customer was not refunded Upon further researching this matter, we can confirm on February 2, 2017, the customer contacted Expedia to cancel both rooms for the hotel reservationExpedia advised that the reservation was nonrefundable, however would only receive a partial refundThe customer advised that the site advised of a different cancellation policy Expedia contacted the hotel; they would only authorize the refund for the last night of March 2, 2017, as that was refundable Expedia was able to review the customer’s booking session that was made on February 1, During the booking and checkout path on our website, it was disclosed that the dates for February 26, 2017, February 27, 2017, February 28, and March 1, were nonrefundableFor cancellation or changes made after 11:59am local hotel time on February 25, 2017, the hotel would impose a night room and tax fee The customer did contact Expedia on February 2, 2017, to cancel the reservation; however due to the dates that the customer booked were nonrefundable except for the last nightAny cancellations or changes made before February 25, 2017, the customer would receive a refund for the date(s) that were refundable only Since the customer contacted Expedia on February 2, 2017, to cancel both rooms Expedia will process the refund for the last night of March 2, 2017, in the amount of $for each room Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] -***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, ***
October 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer is requesting a refund due to issues experienced during a recent hotel stayOn October 22, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on October 1, 2015, the customer self-booked a hotel reservation, itinerary number [redacted] , using the Expedia.com website The hotel reservation was for The [redacted] in Stowe, Vermont, checkion October 10, 2015, and checking out on October 12, The total cost of this reservation was $We can confirm the customer contacted Expedia on October 16, 2015, seeking a refund of their reservation Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersIf one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us from the hotel if the accommodations are not satisfactory upon arrival; which enables us to attempt to find a resolution at that timeWe have no record of Ms [redacted] contacting us upon her arrival On October 22, 2015, we contacted the hotel on the customer’s behalf and spoke to ***, the hotel’s front desk manager, regarding Ms [redacted] complaintsThe hotel acknowledges the customer’s issues in reference to the property the customer was relocated to due to a boiler malfunction and advised they are currently working with the [redacted] to rectify the matterThe hotel advised as this is an active investigation, currently, no refunds or additional compensation will be authorizedAs result, Expedia is unable to process a refund We regret that our response cannot be more favorable and hope that, despite this recent experience, the customer will continue to use Expedia for future travel arrangements, thereby allowing us the opportunity to restore faith in our company As a gesture of goodwill, Expedia has placed a $Travel Coupon in Ms [redacted] permanent accountThe coupon can be used on any future Expedia Special Rate hotel bookingThe coupon is good for one year form the date of issuance We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
August 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact [redacted] regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand [redacted] is requesting for compensationOn August 2, 2016, we received receipt of the Revdex.com complaint Our records reflect on June 22, 2016, an agent assisted the customer book two package reservationsThe first reservation is for [redacted] Travel was on United Airlines, departing July 28, 2016, from Los Angeles, California to Cancun, Mexico; returning on August 4, 2016, from Cancun, Mexico to Los Angeles, CaliforniaA hotel stay at the Great Parnassus Family Resort-All Inclusive, chedate July 28, 2016, check-out date August 4, Itinerary Number: [redacted] The second reservation is for [redacted] and [redacted] Travel was on United Airlines, departing July 28, 2016, from Los Angeles, California to Cancun, Mexico; returning on August 4, 2016, from Cancun, Mexico to Los Angeles, CaliforniaA hotel stay at the Great Parnassus Family Resort-All Inclusive, chedate July 28, 2016, check-out date August 4, Itinerary Number: [redacted] The customer is stating the agent who assisted them book the reservation entered one of the traveler’s last name incorrectly Upon further researching this matter, we can confirm on June 22, 2016, the customer contacted Expedia, advising that the agent who assisted them book the reservations entered the last name incorrectly for IngridThe customer advised the last name should be [redacted] Expedia advised the customer the best option would be to cancel and rebook the package reservation for itinerary number [redacted] Expedia advised the customer the hotel would be refunded and the timeframe would be up to to business days, and the pending authorization for the airline tickets would fall off up to to 48-hoursThe customer agreed and requested the refund to be expeditedExpedia advised the customer we could not expedite the refund timeframe, the customer understood The customer requested for both package reservations to be canceled and refundedExpedia voided all the airline tickets and refunded the customer for the hotel bookings In reviewing the customer’s account, the customer was refunded on June 22, 2016, in the total amount of $6,Expedia apologize for any inconvenience this may have caused and would like to assure you that your business is important to us Since the customer was refunded in full for both reservationsExpedia cannot honor the request for the compensation Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
June 2, Revdex.comE.com – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O-*** Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel reservation refund request Our records show on April 8, 2015, Mr [redacted] booked an Expedia.com hotel and car package reservation via booking number [redacted] We understand from Mr [redacted] complaint, the quality of the room provided was unsatisfactoryThe customer also stated he had to check-out early due to the request to change rooms was denied by the propertyMr [redacted] is asking for a full refund of the hotel reservationUpon researching the customer’s complaint, we can confirm Mr [redacted] paid a total of $for the hotel and car package reservation, of that amount, $was paid for the hotelAfter further research Expedia can confirm the car reservation was utilized Expedia has processed a refund of $for amount the customer paid for the hotel reservation back to the original form of paymentAs a full refund was given to the customer and the issue has been resolved to Mr [redacted] desired outcome, Expedia considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service
June 29, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] and [redacted] (Revdex.com case number [redacted] ) regarding Spirit Airline baggage rules and fees Our research reflects that when booking a flight on Expedia.com, the customer is provided with pricing and many airline options for their flightWith regard to Spirit Airlines, a live link is provided under the Spirit Airline options (before booking) that says “Flight details and baggage fees” When that link is clicked the following information is provided: Bag fees Estimated baggage fees charged bySpirit Airlines(Please confirm with airline) Carry on: $- $ 1st checked bag: $- $ 2nd checked bag: $- $ How to pay: Spirit Airline (link) Clicking the live link “Spirit Airlines” on the “How to Pay” line will take the customer to Sprit’s website, where a more in depth breakdown of all baggage options and charges is fully explained Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingExpedia.com serves as a third party booking intermediary for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners Airlines who offer their service on Expedia.com are the merchant of record and they bill the customer directly As such, any refund due a customer would come from the airline In the case of Spirit, as they do provide the baggage charges on Expedia’s site, along with a link to the full disclosure on their own site, they will not agree to a refund of baggage fees Allowing passengers to determine how many bags, if any, they need to travel with, and charging for them individually, is the way Spirit is able to offer such low flight fares It is the customer’s responsibility to determine if this pricing model works best for them or whether another airline, that includes baggage cost in their flight pricing, is a better option Regrettably, Expedia cannot agree to a refund of the customer’s baggage fees and hope that, despite their recent experience, they will continue to use Expedia for future travel arrangements We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
May 5, Better BusinessBureauAlaska, Oregon &Western Washington Complaint DepartmentComplaint ID: [redacted] Re: Expedia Case # O-*** Dear Better BusinessBureau, Thank you forforwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear the customer did not acceptour response offered In our initialresponse to the Revdex.com Expedia stated that we had communicated with the [redacted] and they show they accommodated the customer atanother of their properties the first night and then at their own resort theremainder of his stay, billing Expedia for all nights We have encouraged the customer to provide receiptsfor his base hotel stay, should the resort’s records be incorrect, and we willbe happy to reimburse him for any out of pocket costs for the first night ofhis stay, excluding resort fees or incidentals Expedia regrets thecustomer did not receive customer service that met his expectations, and whichwas not up to Expedia’s standards In a good faith effort we did providethe customer’s Expedia account with a $future travel coupon, which isavailable to him for a period of one yearExpedia stands by our previous response and will not be offering anyfurther compensation We thank you forallowing us the opportunity to further address the issues that were brought toour attention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerServiceRevdex.com Rebuttal
June 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response By acting as their own travel agent, it is the customer’s responsibility prior to completing the purchase, to review and verify all travel detailsMr [redacted] booked his vacation package on April 29, On May 5, 2016, he contacted our office regarding the errorWe explained that a confirmation email was sent within the same day which included the details of the itinerary for Mr [redacted] to reviewHad Expedia been contacted within 24-hours of the booking, we would have been in a position to void the tickets, issue a full refundAs we were not given that opportunity, regrettably we were unable to refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I actually emailed Expedia directly and they had provided a credit of $and a non flight coupon worth $50, apologizing for the situation and 11+ hours of time to file this complaintHowever, I have yet to receive the refund or coupon I thank you for helping me retrieve a response and I hope they will continue to work on their customer service for cancelled flight, including representatives that can communicate and assist with Expedia's 3rd party vendors (in this situation the skill set of speaking Chinese would have helped) Kindest regards, [redacted] ***
April 24, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case# O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand the customer believes he is entitled to receive the unused residual points redeemed in a recent hotel booking On April 20, 2015, we attempted to contact Mr [redacted] to acknowledge receipt of his Revdex.com complaint but were unable to reach himOur records indicate on April 3, 2015, Mr [redacted] self-booked a hotel reservation on the Expedia website with hotel stay at the [redacted] ***, checking in on June 18, 2015, for one night We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative The cost of the booking was $ The Expedia + Rewards Program is a free rewards program available exclusively to Expedia customersIt allows for customers to earn points by booking on Expedia and redeeming them for use towards hotel and package coupons; US customers can also redeem points on flightsA full description of the Terms and Conditions of Use are provided in the following link: https://www.expedia.com/loyaltyrewards/pages/info-rewards/expediarewards/terms.h...⇄ Redemption for hotel and package coupons starts at a increment of 3,points for a currency value of $Program rules governing the redemption of coupons states as follows.Coupons are non-transferable and single useCannot apply coupons to taxes and fees.No refunds for points redeemed for more than needed for the booking.Coupons are valid up to one year from when the points are redeemed.Coupons cannot be replaced if the customer cancels their bookingIn reviewing Mr [redacted] account, we can confirm the customer redeemed 42,points for a total coupon value of $The total cost of the reservation was $The customer applied the $coupon towards the reservationAs the coupon cannot be applied toward taxes and fees, the customer was charged $Based on the terms and conditions, no refunds for points redeemed for more than what is needed is allowed We regret Mr [redacted] experience was not as we would have hopedAs there are no errors on Expedia’s part, we are unable to honor the request to returned the unused points We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Your response is not accurate at allFirst of all, I did all my diligence and checked on the visa requirement (after talking to an Expedia customer service rep that barely spoke any English) and the visa was not required at the time I purchased the ticketsThe visa requirement took place two weeks before the flight was already scheduled, so how was I supposed to know about these changes? I have no idea what are you talking re: the $Have no idea! We had to purchase two brand new tickets that cost us almost $I did talked to someone while my parents were stuck in [redacted] and tried to see if they can put them on another flight for free, but they said that this is Expedia's fault for non-notification, and that if my parents want to return home t Romania from [redacted] , the ticket will cost $Of course we did not pay the money for them to return to Romania because they were coming to the USSo, this is truly unrelated to the subject here You did not answer that if you don't advise on visa, why your representative assured me that the visa is not required for Canada transit because is on a "neutral territory" , exact her wordsBy you refusing to review the taped conversation shows me that you guys have something to hideI am ok with you listening the tape to prove that you guys gave that info over the phone I tried to call multiple times and talked to "managers" that are poorly trained and barely speaking English, and their solution was to hang up the phone and never call backIs this the service you offer? Didn't you see how many complains you guys have? Doesn't that reflect anything? I need my money refunded, or I will take a step forward from hereIf my problem will not be solved, I will hire a lawyer and take it from thereYou will then be required to relieve the recording that truly incriminates youI am trying to solve the problem in a nice way and all I need is my money backI do have lots of documents (but could not attach them here because there is no option), and I also did not have enough room to describe the entire story Need the problem solved and money back!Sincerely, [redacted] ***
I am rejecting this because I have saved both confirmation emails and my booking confirmation page and none of them say anything about an additional email or contacting the business to retrieve the key. There is no way customers could have known to do that. Regardless I did speak with someone from Airport Apartments using the contact number at the bottom of my Expedia confirmation (and gave him my confirmation numbers multiple times) and it was a very bizarre experience and it was clear that this company is not reputable. He said there was no reservation for me despite both confirmations and my card payment being processed. I have been using Expedia for years and have never encountered anything like this. Expedia should be liable for businesses it hosts on its site and quite frankly, hosting this listing is unacceptable. It is clear to be that this business has not been properly vetted. I would have never found it without Expedia and, since I paid for something I never received (even after a 45 minute phone call with the "company"), I am pretty sure I was scammed. Following the incident I do not think that Expedia provided adequate customer service and I feel an obligation to move forward with my complaint until Expedia has either removed this listing or sufficiently investigated this business to ensure that no one else is put in the same situation as I was in the future.
Complaint: [redacted] I am rejecting this response because:first of all no one ever told Expedia that we were told by the hotel we were getting a full refund. The hotel would not even speak with us as they stated since we booked through Expedia that they had to contact the hotel. Had Expedia contacted the hotel the day of the reservation and maybe explained our situation of unable to get there to due to flight Being canceled I feel maybe the result from the hotel might be different Sincerely, [redacted] **
Complaint: [redacted] I am rejecting this response because: Although Expedia is willing to FINALLY honor the vouchers we were initially promised, we are still upsetWe tried to utilize the promised vouchers two weeks ago to book a flight that would have been covered entirelyWe spoke to Jamal, who was rude, and unwilling to budge in the matterHe said the best he could do was to charge us $for a one-way flight and then refund us $thereafter That being said, because it had taken an addition week to even speak to Jamal, airplane prices went up, and it would have cost us (and take longer to see the cash refund) more to book through Expedia ($270) and be refunded than to book with Southwest using their military discount Had Jamal honored the vouchers in the first place, we would not be in this messIt was very discouraging to talk to someone on the "executive team" that really could not have cared any less about the customer and to keep their corporation's word especially after such a negative experience That being said, I would like a refund for the flight that I had to take through Southwest ($205.60) because Expedia would not honor their voucher, as initially promisedAdditionally, we would like Expedia to keep their promise with the vouchers we were awarded of $ This situation was really as simple as keeping their promise, and honoring the vouchers in the first place, which they did not doNow, we are out an additional $200, and Expedia, in my mind, is a corporation of fraudulent "executives" and liars who refuse to keep their promise -L Sincerely, [redacted]
March 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund On March 11, 2016, we received the Revdex.com complaint Our records reflect on January 16, 2016, the customer self-booked a combinable flight reservation, using Expedia.com Travel was on [redacted] Airlines, departing January 23, 2016, from Newark, New Jersey to Pittsburgh, Pennsylvania; returning on January 25, 2016, from Pittsburgh, Pennsylvania to Newark, New Jersey with United The customer is stating they tried to contacted Expedia within hours after making the booking to cancel the flight, however was not able to speak to an agent The customer is stating they were finally able to contact Expedia, and was advised they would be refunded, however she has not received a refund yet Expedia a serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on January 19, 2016, the customer contacted Expedia, advising they wanted to void their airline tickets Our agent advised the customer the timeframe to void the tickets had already passed and they would need to follow the policy per the airline No further action was taken On January 24, 2016, the customer contacted Expedia, wanting to know the status of her refund Our agent transferred the customer to a supervisor The supervisor advised the customer that her tickets were not canceled, and that our records reflect the airline marked the tickets as a no show The supervisor was able to verify no agents were in the customer’s account until January 24, Expedia followed the policy per the airline, and requested the refund with [redacted] Airlines The supervisor advised the customer that the request for the refund has already be submitted with the airline No further action was taken On March 17, 2016, Expedia contacted [redacted] Airlines on behalf of the customer; they advised the outbound tickets were already refunded to the customer The timeframe will be weeks, which is the standard timeframe for all airlines On that same day, we contacted United; they advised they were unable to view any information on the status for the return tickets United advised the customer can go onto their website and request feedback for the return flight United will send the customer a response within hours We hope the customer understands, without any authorization from the airline, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: there policy states hrs for airfare bookings, there policy on hotel bookings is days prior to stay at hotelI booked a room not an air fare ticketbelow I copied there best price caption from there web page and as you see it clearly states up to two days.Sincerely, [redacted] Best Price Guarantee Protect Your Trip Hurricane Promise No Expedia Fees Find a cheaper flight, vacation package, rental car, cruise or activity within hours of booking and we'll refund the difference, plus give you a $travel coupon for future travel.For hotels, we go even further: If you find a cheaper rate on your hotel reservation up to two days before your check-in, we will refund the difference and give you a $travel coupon for future travel
Complaint: [redacted] I am rejecting this response because: It is not an acceptable feedback after months seriously!!!! The truth is that my flight has been canceled by airline, it is not my problem to process refund, and that's my right to require refund based on truth! Sincerely, [redacted] **
Complaint: [redacted] Hello , I'm beyond sick and can't believe how expedia would like to wash its hands as if nothing happened I'm a hardworking mom who saved her hard earned money my children and I just started feeling better after being food poisoned at the resort w/Lobster that was spoiled and how do I know this we weren't the only ones my daughter given dirty water , fumigation in our room without our consent , no ac for days and ignored sewage back-ups , being ignored in resturants because we wear color coated bracelets I lost two days one trying to get out of the [redacted] of a room I was given with no help from expedia as they promised to move me if anything went wrong sadly after booking I read the reviews expedia promised and reassured me that they stand by the customer and would move me I stayed days in a place like this BTW many more pictures and videos Expedia cancelled my 13year old reservations which expedia admitted they made the mistake yet I ended paying more for my child how would a year stay alone in DR ? I contacted an expedia rep Francisco C [redacted] he claimed he called expedia all week no answer I called TPS blue the Dominican reps in expedia and emailed still nothing I've been back days So expedia blaims the hotel and the hotel blames expedia I have spent a total of hours on hold they day after I got back and hours the day before I also have call records to submit I was promised a refund from expedia for the hotel and travel credit for the future then nothing as usual I was also offered assistance in getting back my cash that the hotel kept for a dep according the hotel they claim expedia messed up then an additional for a day stay btw I have my passport stamped I have pics , emails of being ignored , calls or promised resolutions and nothing till today not a call back This isn't only this is expedia reassuring me that if anything went wrong they would help me by moving me intstead my vacation was ruined I will provide more pictures , phone records expedia has ignored this and as for the receipts and the hotel I sent them and they confirmed recieveing them I'm asking please to do the right thing and honor the promised not to just get out of it and shift me around I have suffered my kids have suffered and why would you have a hotel like this on your site with all these horrible reviews and pictures I am rejecting this response because:Sincerely, [redacted]