I phoned numerous times Expedia.com to get the refund for the cancelled Expedia Itinerary ***, which consists of three flight reservations and a hotel reservation. I succeeded only once to get hold of an Expedia customer representative and she assured me that Expedia will refund me. More than one month passed, and Expedia has not provided yet the refund for the hotel. I mentioned that this cancellation of this travel is due to the Covid-19 pandemic, which forced airports, country borders, hotels,..., to be closed. We did not want to cancel this reservation. Therefore, a full refund was requested for hotel because of these extenuating circumstances. Expedia assigned the case # *** for the hotel reservation of this itinerary ***. My credit card was charged by Expedia with the amount of $1,731.82 for this hotel (lodging) that I did not occur. It seems that Expedia.com is not cooperating at all to refund the cancelled hotel reservation in Itinerary ***. Expedia.com is also not answering to phone calls or emails. There is no way to communicate effectively with Expedia.com.
The situation applies to receive the refund for the cancelled Expedia itinerary ***. Many weeks passed and I have not received yet the refund for the hotel reservation included in the Expedia itinerary ***. Also, I have to cancel the Expedia itineraries: *** and ***, and receive back the refunds for these two itineraries too. Unfortunately, Expedia is not collaborating at all. It is impossible to talk with a representative of Expedia.com to resolve these issues. I am looking for a full refund for all these cancelled Expedia itineraries.
Thank you for your kind assistance in these matters. I look forward to your reply and a resolution to my problem before proceeding further with other legal procedures to resolve these issues.
Expedia.com Response
• Jun 10, 2020
June 10, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case
number ***) regarding a refund for four itineraries.
Our records indicate on January 3, 2020, Mr. or
an authorized user of the Expedia account, self-booked three round trip flights
on *** Airways, departing on March 27, 2020, from Doha, ***, to Victoria,
Seychelles, returning on April 2, 2020, with a six night stay at ***
*** Resort via ***.
We can confirm on March 22, 2020, per *** Airways record the flight reservation was
cancelled online by the customer. On April 21, 2020, per *** Airways record the flight
reservation has been refunded for $1010.50 to card ending ***. The refund is being issued by *** Airways
and since the original charge was charge by them, they’ll determine the refund
timeline. If you have questions, we’d recommend contacting them directly.
On May 9, 2020, the customer called to get a refund for hotel reservation. Our representative reviewed the previous
cases and verified the hotel authorized Expedia to process the refund. On May 23, 2020, Expedia processed a refund of
$1731.82 for the non-refundable hotel reservation. Transaction reference code is ***
After further review on June 10,
2020, Expedia reviewed the details of the account and reservation. The
flight reservation was canceled online by the customer on March 22, 2020, a
refund has been issued by *** Airways for $1030.50 for each ticket to card
ending ***. May 23, 2020 the hotel
reservation was cancelled ad a refund of
$1731,82 was issued.
Our records indicate on January 31, 2020, Mr. or
an authorized user of the Expedia account, self-booked a four night stay at *** checking in on June 6, 2020 and checking out on
June 10, 2020,via ***. We can confirm on April 20, 2020, the hotel reservation was cancelled. On May
5, 2020, a refund was processed for the cancelled hotel reservation for
$1,038.60. The reference code is *** for the refund and
the refund should appear back on the card within 30 days from the processing
date.After further review on June 10, 2020, Expedia verified
the hotel reservation has been cancelled and a refund of $1,038.60 has been
issued.
Our records indicate on December 7, 2019, Mr. or an authorized user of the Expedia account, self-booked a five night stay
at *** Hotel checking in on June 25, 2020 and checking out on June 30,
2020,via ***.
We can confirm on May 9, 2020, the customer
called to cancel the hotel
reservation and requested to receive a refund due to COVID19. On May 15, 2020, a refund was issued for $649.47 and 9,7230
Expedia points were returned to the Expedia account.
After
further review on June
10, 2020, Expedia verified the hotel reservation has been cancelled and a
refund of 649.47 and 9,7230 Expedia
points were returned to the Expedia account.
Our records indicate on December 7, 2019, Mr. or an authorized user of
the Expedia account, self-booked two five night stay at *** Hotel checking
in on June 25, 2020 and checking out on June 30, 2020,via ***.
We can confirm on May 9, 2020, the customer called to cancel the hotel reservation and requested to receive a
refund due to COVID19.
On May 15, 2020,a refund was issued $1107.85 was issued for itinerary ***.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mr.
agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Customer Response
• Jun 11, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Thank you very much for your assistance and excellent support. All my concerns have been satisfactorily resolved. Thanks again for your support.
Expedia does not release refund of $471.10 provided by *** Airlines for tickets purchased through Expedia, on canceled flight. Details:
1) 17 Jan 2020: I purchase 2 tickets from Expedia.com for travel on 17 Jan 2020 via *** Airlines flight 21, Chicago to Seattle. Transaction details:
--Charged to: *** accnt ending ***
--Total cost: 482.18
--Expedia itinerary ***
--Expedia booking ***
--*** Airlines confirmation code ***
--*** Air tickets *** (passenger ***) and *** (passenger ***)
2) 17 Jan 2020: *** Airlines cancels flight 21, due to snowstorm in Chicago
3) 18 Jan 2020: Via email, I request refund from Expedia
4) 18 Jan 2020: Expedia instructs me via email to request refund directly from *** Airlines, which will send the refund to Expedia
5) 20 Jan 2020: Via email, I submit refund request to *** Airlines
6) 23 Jan 2020: *** Airlines Customer Service (800-654-5669) confirms approval of my request (as case ID) and will send a refund of $471.10 (total charges less taxes and fees) to Expedia
7) 25 Jan 2020: *** Airlines sends refund of $471.10 to Expedia.com
8) 4 Apr 2020: *** Airlines Customer Service confirms via telephone (800-654-5669) that refund of $471.10 was sent to Expedia on 25 Jan 2020
I have repeatedly contacted Expedia Customer Service with this information. Currently Expedia phone Customer Service (866-310-5768) only accepts requests for new travel bookings during May 2020. Expedia Customer Service online replies to all my email inquiries with nonsensical messages, such as this from 27 Apr 2020:
Dear Expedia Customer,
Thank you for sending the documents for your refund request. We have checked with *** AIRLINES for their refund policy and as per their policy they need passenger to directly send the request to them. As we see you have already sent a request to *** AIRLINES, we would suggest you to wait for their reply.
Expedia.com Response
• Jun 13, 2020
June 13, 2020Revdex.com***, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer
complaint from Mr. *** (Revdex.com case number ***) regarding his
flight reservation. Our
records indicate that on January 17, 2020, the customer, or an authorized user
of the Expedia, self-booked a nonrefundable flight with *** Airlines for two
passengers on Expedia’s website, under itinerary ***. The flight was
from Chicago, IL, to Seattle, WA, departing on January 17, 2020. Mr. paid
$482.18 for the flight. We understand the customer is requesting a full refund
of the flight due extenuating circumstances. On
June 13, 2020, we issued a full refund of the flight in the amount of $482.18
back to the customer’s original form of payment. It may take up to 30 days for
the refund to process, depending on Mr.’s financial institution. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses, omissions,
delays, re-routing or acts of any government or authority.
We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
Customer Response
• Jun 14, 2020
Dear Revdex.com:
Thank you very much for your attention to my complaint and for
forwarding the response that you received from Expedia.com.
HOWEVER, my credit card account has ALREADY received a chargeback (on May 20,
2020) for the disputed amount. Please note that this chargeback did NOT result from ANY action
taken by Expedia.com. Instead, it was done by the creditcard issuer
(***), which investigated my complaint and determined
that a credit was due. The only correspondence that I have ever received
from Expedia.com consisted of repetitive, and sometimes contradictory,
email messages instructing me to file a request for refund with the
merchant, *** Airlines, that provided the product/service sold by
Expedia.com. As noted in my complaint, I filed the request and ***
Airlines sent the refund to Expedia.com months ago.
Yesterday (12 June 2020) I received an email from Expedia.com indicating that it would send a refund of the disputed amount. I have asked Expedia.com to cancel this duplicate refund.As a consumer, all I can conclude is that Expedia.com is a
deliberately "bad actor." While researching the refund process online, I
found numerous reports of similar problems in requesting refunds from
Expedia.com. "Buyer beware," as the proverb says. I will never again do
any business with Expedia.com or any company in the Expedia Group.Again, thank you, and all staff at Revdex.com for investigating my complaint and for all your work during these
difficult times,yours
On 4/15/20 I cancelled Hotel confirmation number: *** associated with Expedia itinerary # *** without fees or penalties due to the COVID-19 pandemic. Expedia sent me a confirmation email on the same day stating that a full refund in the amount of $699.19 would be issued back to my credit card. To date, fourteen days later, I have still not received the refund in the amount of $699.19. from Expedia.
The delay is unreasonable and unacceptable. There is no reason for Expedia to withhold my money for this amount of time. Therefore, I am demanding this refund in the amount of $699.19 be issued back to my original method of payment, my credit card ending in ***, immediately.
Expedia.com Response
• Jun 10, 2020
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case
number ***)
regarding a hotel reservation. Our records reflect a five night stay at ***
*** checking in on May 4, 2020 for two adults. We understand Me. *** is requesting the refund of the hotel room
be expedited.On April
15, the refund of $699.19 was initiated by the customer through Expedia. On
April 30, the refund batched out and was processed by the customers credit card
company on May 5. We apologize
for the delay as we have been experiencing an unprecedented volume of requests
due to the Covid-19 pandemic. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Jun 10, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
We purchased round trip tickets from Expedia.com on July 17, 2019. This was for travel between Newark NJ and Rome Italy. Travel was scheduled to begin on May 9, 2020, with return on May 24, 2020 The airlines, *** & , canceled our flights. We have multiple emails, (10+) including attempt's at phone conversations requesting a refund from Expedia. We have spent countless hours on hold with Expedia, only to be hung up on? We have spoken directly to the airlines, they state that, we are entitled to a refund. And will provide refund as course of business, ck to Expedia. And have provided Expedia, with the airline link of the carrier, outlining their refund policy, and how to process the refund. We have also provided Expedia with links to the US Department of Transportation web site, stating that, for a canceled flight we are entitled to a refund. Expedia, continues to deny our refund requests. We are repeatedly "run around" and "given excuses" that "they are just following airline policy". This is not accurate, as stated by the airlines and the US DOT consumer protection web site. We are entitled to a full refund. Your assistance is greatly appreciated in helping us secure our rightly due refund.
Expedia.com Response
• Jun 10, 2020
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airways
departing Newark,
NJ to Rome, Italy on May 9, 2020, and returning May 24, 2020 for two adults. We understand Mr. is requesting a refund due to the cancelled
flights.On May 16,
Expedia initiated the refund for both passengers in the amount of $945.86. The refund
will be completed by *** Airways and may be delayed due to the unprecedented
volume of requests the airline is receiving.No further
action has been taken as Mr.’s
request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Jun 10, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
My wife and I booked a flight from Maui to Honolulu on *** Airlines through Expedia for April 7th. Due to Covid-19, we were not able to make the trip. The airline sent us a letter saying they would authorize a full refund, but we needed to go thru Expedia since that is how we booked our trip. We sent Expedia the letter.....spent a couple hours with their customer service on the phone, and Expedia still refuses to refund our money....only offering a "credit" which we will never use.
Expedia.com Response
• Jun 11, 2020
June 11, 2020Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time
to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package reservation. We understand
Mr. is requesting to a full refund instead of a travel credit due to the COVID-19.
Our records indicate that on February 1, 2020, Mr., or an authorized user of his Expedia account, self-booked a package reservation using
Expedia’s website, under itinerary *** for a total of two travelers. Departure on *** Airways from Kapalua, HI, United States, NY, USA to
Honolulu, HI United States on April 7,2020. Travel with a car rental at the ***.
We acted on Mr.’s behalf and reached out to *** Airways to request for a refund, we will send him an update via email, as soon as we
receive a response. At this point, we will follow our normal policy which the airline travel credits are good for one year from the original cancellation date,
with a waiver of penalty fees.
While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Dez ***Corporate Correspondence Team
Customer Response
• Jun 12, 2020
Complaint: ***
I am rejecting this response because: We already sent Expedia the airlines approval for refund. They are using delay tactics.
Sincerely
Customer Response
• Jun 12, 2020
From: Revdex.com NorthwestTo: Mr. ***Subject:Message received from the business about your complaintThis complaint requires action on your part. After reading this message - click here to view your options.Revdex.com remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at Revdex.com.org/coronavirus. Some of the sources of information Revdex.com relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Revdex.com information and Business Profiles reflect the most current information available to us. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.This message originally read on 4/14/2020***
***Dear ***:This message is in regard to your complaint submitted on 4/5/2020 against *** Airlines. Your complaint was assigned IDRevdex.com has received a message from the business regarding your complaint. Please review this information below and provide Revdex.com with a written rebuttal. All responses will be copied to the business for their review.THE TEXT OF YOUR RESPONSE MAY BE PUBLICLY POSTED ON Revdex.com'S WEBSITE. PLEASE DO NOT INCLUDE ANY PERSONALLY IDENTIFIABLE INFORMATION IN YOUR RESPONSE. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your response to remove personally identifiable information and inappropriate language.Please provide your response within 7 calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely,Resolutions Specialist Resolutions SpecialistMESSAGE FROM BUSINESS:Under the circumstances *** airlines will authorize a refund for Mr. to the original form of payment. Our records show that Mr. purchased his trip with *** Airlines from Expedia travel, he will need to contact Expedia and request a refund from Expedia which *** Airlines will authorize.
After spending 1 1/2 hours on the phone with Expedia today, I was told that the “airline refused to refund” our money. I am frustrated, because from the attachment above that we received from the Revdex.com it says we will get our money back. Please refund our money. Do not ask me to go thru Expedia……that was a joke.
Expedia.com Response
• Jun 21, 2020
June 21, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. (Revdex.com case number ***). We regret to hear Mr. did not accept our response and/or
resolution offered.
We acted on Mr.’s behalf and reached out to *** Airways to request for a refund, we was advised that the tickets will not be refunded. However, due to the
COVID-19 crisis they have approved for a travel credit good for one year. Travel must be rebooked by April 7, 2021 with a waiver of exchange fees.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of
those providers. Expedia does not own or operate any airlines or hotels, we must abide by their policy.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you
have any further questions or concerns regarding this matter, please feel free to contact us. Thank you,
My flight ticket to India (Fri March 13-23rd) was cancelled due to covid-related issues - 1 - India had suspended all OCI and tourist visas which my husband and I were using. I had called Expedia LOADS of times and had gotten nowhere with a flight refund. EVery time I had spoken with them, I lost connection and there was no way to contact them back other than going back and waiting for hours on end. It is the END of April now and I still have not received a refund for my *** flight booked through Expedia. I have called over and over again and cannot get anyone on the phone to help me. Their customer service has been terrible - they put me on hold and then it gets disconnected for the sheer amount of time or I get cut off immediately because of whatever technical difficulties they have and their call back doesn't seem to make it all the way through. The call comes from a *** number that I am not able to answer for some reason and it doesn't allow me to call the number back. I have wasted a week's worth of hours plus some on this issue. I just want my flight ticket's money back.
Expedia.com Response
• Jun 10, 2020
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number *** regarding a flight reservation. Our records reflect a multi-city fare with *** departing Chicago, IL
to Chennai, India on March 13, 2020, and returning from Bengaluru, India on March
23, 2020 for two adults. We
understand Ms. is requesting a refund.The ticket
status for both passengers show it has been previously refunded. The customers
request has been fulfilled. No further action has been taken.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I made a reservation for *** Anchorage International Airport, Alaska. The reservation was non refundable, but I purchased an additional $9.00 hotel cancellation policy. Especially with Covid19, I cannot travel to Alaska due to their restrictions on persons entering the state. I spoke with the hotel, and they are willing to move my reservation to 2021, when I can travel, if Expedia will not honor the hotel cancellation. I have tried every possible way of contacting Expedia about this, and there is no way to contact them. The hotel says I must make the reservation change through Expedia. You would think that they would have this type of option to email them or their virtual assistant would have a selection for postpone trip or change dates, but there is nothing available. I would not want to ever travel with Expedia again now that I have found that they are impossible to actually contact a real person.
Expedia.com Response
• Jun 10, 2020
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a hotel reservation.Our records reflect a one night stay at the ***
*** Anchorage International Airport checking in June 8, 2020 for two adults. And the
Hotel Cancellation plan through ***. We
understand Ms. is requesting a change of dates, or the refund using the
hotel protection plan.The
reservation booked is non-refundable and cannot be cancelled or changed without
a penalty equal to the full amount paid imposed. The room-type selected is pay-later,
meaning the hotel collects payment in full for the reservation. We are unable
to process any changes to the reservation as the booking was not cancelled
before the scheduled check-in date. Expedia advocated a refund request with the
hotel and was advised the customer will be put in queue for refund in full of
the $208.49. The hotel did not provide an estimated time of when the refund will
be processed due to the unprecedented volume of requests they are receiving. Expedia
and the hotel kindly ask the customer to allow extra time for the refund to be
processed. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I receiving an email from Expedia notifying me that my September trip was abruptly cancelled by the airlines. I contacted the airlines and they said only Expedia can help with rescheduling. I called Expedia, and was unable to speak to a representative because my trip is not within 30 days. I understand call volumes are extremely high due to COVID19, however, I think it is poor customer service to not allow me to speak to someone. This is our anniversary trip and we have been planning it for over a year. I would like the option to wait on hold and to get help than to not get help at all. My trip should not be devalued because it is scheduled farther out.
Expedia.com Response
• Jun 11, 2020
June 11, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mrs. *** (Revdex.com case number ***) regarding a refund
for the *** flights.
Our records indicate on February 21, 2020, Mrs. or an authorized user of the Expedia account, self-booked two round trip
flights on *** Airlines, departing on September 6, 2020, from Phoenix, AZ,
to Reykjavik, Iceland, returning on September 12, 2020, with a one night stay
at Hótel ***. Along with the Travel Protection Plan via *** We can confirm on March 11, 2020, the customer called in with a question
about the protection. There are no
details notes on the account other than the inquiry.
After
further review on June
11, 2020, Expedia verified the *** Airlines reservation was requested
to be cancelled by the customer via electronic communication on April 28,
2020. *** Airlines COVID19 policy
allows the tickets (future travel credit of $489.45 each) to be exchanged and
the exchanged fee will be waived. The
new ticket must be exchanged/booked and traveled on by February 19, 2021. The hotel reservation that was booked is non-refundable
and there has not been a request to cancel. The customer states in complaint she would like to still travel. Mrs. needs to contact our Customer
Service Department at 877-227-7481 when she is ready to exchange the ticket.
We
understand that you are dissatisfied with receiving a credit with an airline
vs. a full refund. We’ve worked incredibly hard to work with our partners to
provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes.
We recognize that an airline credit may not be what you were looking for but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mrs.
*** agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above we are not able to honor the
refund request. We thank you for
allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Absolutely THE WORST! I received an email that my flight has been cancelled (due to Covid pandemic). Which means I am entitled to a full refund. I contacted Expedia to request my refund. I initially spoke with Jacquiline and later asked for her supervisor (Cindy). They claimed I was not entitled to a refund. That the flight was not cancelled just changed. Even though the email I received clearly said it was CANCELLED. They blamed the airline. Said the airline refused to give refund. That I could only get a credit or re-book the flight. According to DOT "U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the *** States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. " So either the airline is in violation, or Expedia is lying. Even though I booked through Expedia and paid through Expedia, Expedia REFUSED to help me. They will take your money, but will not advocate for you or do right by you.
After being on the chat/phone with Expedia for almost 3 hours, I contacted the airline directly. Within 20 minutes, my refund request was processed. (Refund pending). The information given to me by Expedia was FALSE. THEY LIED.
Expedia gave false information against an airline which could have resulted in a complaint against the airline with DOT. I have done business with Expedia for YEARS. My business with them ends today.
Expedia.com Response
• Jun 11, 2020
June 11, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case
number ***) regarding a refund for the *** flights.
Our records indicate on January 18, 2020, Ms. or
an authorized user of the Expedia account, self-booked a round trip flights on ***
Airlines, departing on May 12, 2020, from Raleigh,
NC, to Washington, DC, returning on May 27, 2020 along with the
Cancellation Plan via ***
We can confirm on April 29, 2020, the customer called and wanted to get a refund instead of a credit.
On May 5, 1020, Expedia emailed the customer and advised that we would be issuing a refund
for the flight.
After further review on June 11, 2020, Expedia
verified the email that was sent to the customer on May 5, 2020 advised that we
would issue a refund for the flight. The
*** flight status is open and not refunded. A refund of $186.80 has been issued for the flight to the original card
that was charged. The refund will appear within the next 30 days. The *** Airline record
has been documented that no other refund of flight or exchange should be
performed on the record since the refund has been issued. The *** Airline ticket are of no value.
Please accept our apologies for any inconvenience
that may have been caused. We thank you
for allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Unable to connect with Expedia.com about a refund or change in reservation. Phone service is just a ring around
.4 is #
Expedia.com Response
• Jun 11, 2020
June 11, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number ***) regarding a refund for
the *** Airlines.
Our records indicate on January 29, 2020, Ms. or
an authorized user of the Expedia account, self-booked a round trip flights on ***
Airlines, departing on April 9, 2020, from New York, NY, USA, to London, England, UK, returning on April 19, 2020 along with the Flight
Protection Plan via ***
After further review on June 11, 2020, Expedia
verified the account, there are no notes on the account in regard to cancelling. The *** Airlines record was cancelled
online by the customer on March 28, 2020. An email was sent to the email
address on file advising of the cancellation and future flight credit. The future travel credit is $532.34. *** Airline COVID19 policy states any ticket issued on/before
June 30, 2020 with original travel date between March 1, 2020 through September
30, 2020 or unused tickets expiring March 1, 2020 thru September 30, 2020 New
travel needs to be completed by 31-Dec-21. We
understand that you are dissatisfied with receiving a credit with an airline
vs. a full refund. We’ve worked incredibly hard to work with our partners to
provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes.
We recognize that an airline credit may not be what you were looking for but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. *** Airlines were the operating carrier
and merchant of record (the entity that received the funds and the company that
charged the credit card) on this itinerary. In addition, at the time of
completing his booking on our website, Ms. agreed to our Terms
of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
I had booked my plane tickets for my vacation a year ago. I understand that covid-19 has upended travel but it was not my choice to cancel my flight with expedia. When I called expedia they said they are only able to provide a voucher to be used with in a year. I explained to them that due to my job (Nuclear power plant security officer) I am not able to book another flight with in a year. I further explained that since I can't take vacation to use the flight voucher I will lose all that money and that they were basically robbing me of my money.
They (expedia) continued to say that it was the policy of *** Airlines on the reason why they can't refund my flight. I then called *** Airlines and they stated that since I booked through expedia "all refunds must be handled through them".
So basically expedia is refusing to issue me a refund only a credit due to covid-19(robbing me of my money since I am un able to use my voucher with in a year). Furthermore not extending the voucher time frame in order for me to use it. This is unacceptable as a veteran and a tax pay to be basically robbed is wrong and Expedia needs to be held accountable.
Expedia.com Response
• Jun 10, 2020
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airlines
departing Charlottesville,
VA to Oranjestad, Aruba on May 25, 2020, and returning May 30, 2020 for two
adults. We understand Mr. is requesting a
refund due to the cancelled flights.On June 2,
*** Airlines issued a refund for all passengers in the amount of 1437.70. No further
action taken as Mr.’s refund request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
This is regarding my flight Tickets From Boston on 9 April 2020. As we all know because of COVID-19 all flights canceled since March 31 from Boston. I requested many time on phone/e-mail but Expedia not refunding my tickets money. As per Expedia I contacted to *** airways also but as per them only Expedia can refund as I booked my flights via Expedia. Now I am totally frustrated after so many calls but Expedia not refunding my tickets. Looking for your help in this.
Expedia.com Response
• Jun 09, 2020
June 9, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case
number ***)
regarding a flight reservation. Our records reflect a round-trip fare with ***
Airways departing Boston, MA to Delhi, India on April 9, 2020, and returning
May 27, 2020 for one adult. We
understand Mr. is requesting a refund.On May 17,
Expedia initiated a refund for the ticket in the amount of $793.25 and will be processed
by *** Airways. Refunds may be delayed due to the unprecedented volume of requests
the airlines are receiving.No further
action taken as Mr.’s request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Jun 09, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
We booked a trip last year for a 7 week Mediterranean cruise with expedia. This also included round trip airfares. The airlines has cancelled our flight and said we would get a credit which has not happened yet. We still plan on going on that cruise, but now we are stuck using that same airlines and waiting around for a credit that may or may not come and now getting the ticket at much higher prices at the same airline. I have tried multiple times to call, email and do chat on their website but unless you are within 3 days of traveling, you cannot get a hold of anyone. I don’t want to spend another $1600 plus for more airlines ticket. I would like the airlines to refund the money but can’t go through them as I bought from expedia. I already had this happen to a trip I had at the end of May...the airline cancelled the flight and I had no recourse except to cancel the whole trip because I couldn’t get a hold of anyone. I hope that refund is coming. Bottom line, I want either the money returned in full or help rebooking my flights to Europe so I can make my cruise without paying even higher prices.
Customer Response
• May 08, 2020
Case *** has been addressed by the business to satisfaction and the case is closed as resolved
We purchased 3 round trip tickets to Italy leaving April 17,2020. All travel to Italy was cancelled. *** Airline contacted us to get our refund through Expedia. I contacted Expedia no less than 3 times, being placed on hold for over 3 hours total and have gotten no less than 3 different scenarios as to the refund. Which includes being hung up on after waiting for over an hour to speak to the right person. I was told they would contact me within 72 hours and have yet to receive a call back.
Expedia.com Response
• Jun 07, 2020
June 7, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airlines
departing Minneapolis,
MN to Rome, Italy on April 17, 2020, and returning April 25, 2020 for three
adults. We understand Ms. is requesting a refund due to cancelled flights.Starting
March 15, *** cancelled flight operations to the outbound and inbound
flights without providing alternative flight options making the tickets valid
for a full refund following the flex policies in place by the airline. Expedia
has initiated the refund on our end and will be processed by *** for
$1141.94 per passenger. Refund time-frame varies depending on the airline and
customers financial institution. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Jun 08, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as the “refund” they are talking about is getting back our money and the refund does not mean “tickets” to be used at a later date.
I booked a flight to go back home and visit family in the ***s and it was canceled due to covid 19 out breaks here in usa and in ***s. Its not anyones fault in general. But Expidia want to give me credits for future flight. I want a full credit card refund. In my eyes if US is bailing out airlines and business, then why would I allow someone to offer me credits. Ill still have to pay the credit card for its service and expidia holds my money while this hard ship is hitting every americans pocket book. if I get a refund I could use this money to keep my family a float.
Expedia.com Response
• Jun 12, 2020
June 12, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airlines
departing San
Antonio, TX to Manila, ***s on May 16, 2020, and returning May 24, 2020
for one adult. We understand Ms. is
requesting a refund for the flights.***
Airlines has extended future travel credit to the customer. Ms. may
re-book new travel to be completed by November 30, 2020. Change fees will be
waived by waived by the airlines, while fare difference may apply. The customer
also has the option to convert the ticket value to an airline voucher valid for
one year with a 10% incentive. The request to convert the ticket into a voucher
must be made before November 30, 2020. When Ms. is ready to re-book new travel, she must call Expedia to re-issue new tickets. Expedia
has advocated a refund request with *** airlines, however refunds are
not a guarantee and subject to approval. An Expedia representative will contact
the customer directly when we receive an update from the airline.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked a flight through Expedia on *** Airlines. *** cancelled the flight. *** informed me I am entitled to a refund but must work through Expedia. I have been unable to contact Expedia despite repeated attempts via phone and email. ( I was able to get through this morning but the call disconnected). *** says they will confirm that I am entitled to a refund if Expedia will call *** at 855-*** I have chosen not to include the itinerary number as I believe this is personally identifiable information.
Expedia.com Response
• Jun 09, 2020
June 9, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a round-trip fare with *** Air departing Denver, CO
to McCook, NE, United States on March 12, 2020, and returning March 18, 2020
for one adult. We understand Ms. is
requesting a refund for the cancelled flight.On May 30,
Expedia initiated a refund for the ticket following the airlines policies. The
refund will be processed by *** air directly and may be delayed due to the
unprecedented volume of travel disruptions. No further
action taken as Ms.’s request has been fulfilled. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
In September 2019, we booked a round trip flight on Expedia.com from US to Japan for 4 passengers, with our flight to depart from the US at the end of March - Itinerary# *** for a total of $4,759.12. The level 4 travel alert was issued by the US due to COVID-19 and of course we were unable to travel internationally. I tried contacting Expedia 10 days ahead of our scheduled flight, and was instructed to call 7 days before. I then called 7 days before our flight, and then was instructed to call 72 hours before our flight. I called 72 hours before our flight, and was on hold for an hour and then it hung up on me. I even tried using the “Chat Now” feature, but it’s just a bot, and couldn’t get through to anyone that way. So, I was not able to talk to an Expedia agent as I kept getting the runaround. Additionally, we received an email on 3/13/20 from Expedia saying that one of our flights had changed, and it asked if we agreed with the changes. WE DID NOT ACCEPT THE CHANGES. So, since the level 4 travel alert was issued, we had no choice but to cancel the trip altogether. I have been trying to get a hold of Expedia as we did not receive a refund, but received a travel credit, and the credit and travel needs to be completed by September 2020. How can we reschedule a trip 5 months out from now when the COVID-19 pandemic hasn’t even been resolved? I am so disappointed in Expedia as we have booked with them 30+ times in 2 years, and we can’t even get a hold of their customer service agent to get a refund. I hope that the Revdex.com can help us obtain a refund as this situation was out of our control, we did not accept the new flight changes, and I can’t even get a hold of Expedia to discuss the matter further with them. This is not good customer service on Expedia’s part and if we cannot get a refund from Expedia, we will no longer be using their services.
Expedia.com Response
• Jun 09, 2020
June 9, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case
number ***)
regarding a flight reservation. Our records reflect a multi-destination fare with ***
Airways departing on Boise, ID to Tokyo, Japan (NRT) on March 25, 2020, and
returning from Tokyo, Japan (HND) on April 5, 2020 for four adults. We understand Mr. is requesting a refund.***
Airways flex policies for Covid-19 allows for refunds. Expedia initiated the
refund request on June 9, and will be processed by the airlines. Refunds may be
delayed due to the unprecedented volume of requests the airlines are receiving.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
On January 3rd of 2020 we booked a flight with Expedia.com from Dallas to Atlanta through *** Airlines for Jan 27th. This flight also included a rental car. We have a receipt from Expedia saying that the total for our trip should be $491.49, the itinerary number is ***. Expedia took out the amount of $257.89 from our account for the flight, and they must have given our payment info to *** (because we didn't) and *** took money from our account for the same flight at $233.60 on the same day Expedia charged us, and then *** car rental took out $278.47. Expedia should NOT have given our payment info out to *** and ***. What we got charged total and what we paid out to all 3 companies was 769.96. This is crazy, and it needs to be resolved. I've tried contacting Expedia's customer service so many times now and I can't get ahold of anyone.
Expedia.com Response
• Jun 10, 2020
June 10, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case number ***) regarding a refund for an
additional flight reservation.
Our records indicate on January 3, 2020, Mr. or an
authorized user of the Expedia account, self-booked two round trip flights on
***, departing on January 27, 2020, from Dallas, TX, to Atlanta, GA, returning on January 31, 2020,with a four day ***
rental car, the Cancellation Plan and the Collision Damage Plan via ***.
We can confirm on June 10, 2020, Expedia
reviewed the details of the account and reservation. There are no notes, calls
or complaints on the Expedia account in regard to being charged twice for flights.
Expedia confirmed the confirmation itinerary was first reviewed on January 3,
2020 and reviewed eight times. The
reservation was created for $491.49, $233.60 was for the *** flights and was
charged by ***, $257.89 was for the *** rental car, and the Cancellation Plan and Collision
Damage Plan which was charged by Expedia. Expedia has no additional
reservation or charges for any other amount and suggest Mr. address the merchant
of record or contact his financial institution regarding the charge, as our
charge was valid based on his travels.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mr.
agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Purchased vacation package through Expedia which cant happen due to Covid travel restrictions. *** is offering changes or refunds but bc expedia "owns" the reservation, any changes have to be made through them. You cant rebook on their website, you have to talk to an agent.. but because my travel is more than 72 hours away, you cant speak to an agent, the phone hangs up on you. So there is no way to resolve your issue. Same with the hotel... but bc the hotel piece was booked as "non refundable" the only option is to change the date... also something you can only do with an agent... which you cannot talk to. I spoke to the hotel directly since expedias "rules" say that any charges or refunds are at the discretion of the hotel... the manager said "we understand and due to the current crisis, we are not charging for cancellations. Well, when you click to cancel on expedia.com, it says "this is non refundable and you will receive $0 refund."
So... again, ther eis no way to discuss the issue with expedia.... all their messaging refers you to their website where you can do NOTHING, and how they are holding over $3000 of my money in limbo. If I could move my vacation to other dates using their website, I would and all this would be no big deal, but now I have no trip and no way to use the money I paid to book elsewhere. (and I bought trip insurance on top of this which is essentially useless so thats additional money stolen from me.)
Expedia.com Response
• Jun 10, 2020
June 10, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case number ***) regarding a refund for the hotel
reservation.
Our records indicate on January 8, 2020, Mr. or an
authorized user of the Expedia account, self-booked three round trip flights on
***, departing on July 15, 2020, from Cincinnati, OH, to Lisbon, Portugal,
returning on July 26, 2020, along with two rooms/three night stay at *** along with the Vacation Waiver via ***
We can confirm on June 2, 2020, our
Social Media Team cancelled the hotel and issued two refunds for $463.65 to
*** card ending ***. The refunds will appear on the card within 30 days from
the date of processing.
After further review on June 10,
2020, Expedia reviewed the details of the account and reservation. The hotel was cancelled on June 2, 2020 and
two refunds were issued for $463.65. The refund will appear within 30 days from
the processing date back on the original card that was charged. The *** flights were cancelled on April 27,
2020 online by the customer with a future travel credit of $861.65 for each
ticket. The customer needs to contact our Customer
Service Department at 877-227-7481 to exchange the tickets and use the credits.
We understand that you are
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what you were looking for but know that these are extraordinary
circumstances that travel partners are trying to work through and Expedia Group
must follow the airline policies.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mr. Bird
agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been issued.
Airlines and other travel suppliers may change their prices without notice. We
reserve the right to cancel your booking if full payment is not received in a
timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
I booked an all-inclusive package through expedia.com (itinerary number ***). I paid an extra guest fee of $984.00 and was billed on august 1st, 2019 for total amount including extra guest fee. When I arrived at the property in Mexico, I was charged an additional $1,572 by the resort property. They claimed at checkin that the fee had not been charged (they called expedia while I was on the line but would NOT let me talk to them). Since I was in a bind and foreign country, I paid the extra guest fee and am looking for my reimbursement from expedia. I have contacted them multiple times in the past month but cannot get through to anyone via phone, email, virtual chat, etc. i'm at a loss for how to recoup the $984.
Expedia.com Response
• Jun 09, 2020
June 9, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number ***) regarding a refund for a
guest charge.
Our records indicate on July 31, 2020, Ms. or an
authorized user of the Expedia account, self-booked a a hotel room at ***
Hotel *** - All Inclusive, checking in on March 15, 2020 and
checking out on March 21, 2020, along with the Hotel Booking Protection Plus via ***.
After
further review on June 9, 2020, there are no notes or documentation on the
account in regards to being overcharged by the property at time of check in.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Ms. agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We wait an email response from the property
regarding the charge for an additional guest. We thank you for allowing us the opportunity to address the issue that
was brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Dear Sir/Madam:
I phoned numerous times Expedia.com to get the refund for the cancelled Expedia Itinerary ***, which consists of three flight reservations and a hotel reservation. I succeeded only once to get hold of an Expedia customer representative and she assured me that Expedia will refund me. More than one month passed, and Expedia has not provided yet the refund for the hotel. I mentioned that this cancellation of this travel is due to the Covid-19 pandemic, which forced airports, country borders, hotels,..., to be closed. We did not want to cancel this reservation. Therefore, a full refund was requested for hotel because of these extenuating circumstances. Expedia assigned the case # *** for the hotel reservation of this itinerary ***. My credit card was charged by Expedia with the amount of $1,731.82 for this hotel (lodging) that I did not occur. It seems that Expedia.com is not cooperating at all to refund the cancelled hotel reservation in Itinerary ***. Expedia.com is also not answering to phone calls or emails. There is no way to communicate effectively with Expedia.com.
The situation applies to receive the refund for the cancelled Expedia itinerary ***. Many weeks passed and I have not received yet the refund for the hotel reservation included in the Expedia itinerary ***. Also, I have to cancel the Expedia itineraries: *** and ***, and receive back the refunds for these two itineraries too. Unfortunately, Expedia is not collaborating at all. It is impossible to talk with a representative of Expedia.com to resolve these issues. I am looking for a full refund for all these cancelled Expedia itineraries.
Thank you for your kind assistance in these matters. I look forward to your reply and a resolution to my problem before proceeding further with other legal procedures to resolve these issues.
June 10, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case
number ***) regarding a refund for four itineraries.
Our records indicate on January 3, 2020, Mr. or
an authorized user of the Expedia account, self-booked three round trip flights
on *** Airways, departing on March 27, 2020, from Doha, ***, to Victoria,
Seychelles, returning on April 2, 2020, with a six night stay at ***
*** Resort via ***.
We can confirm on March 22, 2020, per *** Airways record the flight reservation was
cancelled online by the customer. On April 21, 2020, per *** Airways record the flight
reservation has been refunded for $1010.50 to card ending ***. The refund is being issued by *** Airways
and since the original charge was charge by them, they’ll determine the refund
timeline. If you have questions, we’d recommend contacting them directly.
On May 9, 2020, the customer called to get a refund for hotel reservation. Our representative reviewed the previous
cases and verified the hotel authorized Expedia to process the refund. On May 23, 2020, Expedia processed a refund of
$1731.82 for the non-refundable hotel reservation. Transaction reference code is ***
After further review on June 10,
2020, Expedia reviewed the details of the account and reservation. The
flight reservation was canceled online by the customer on March 22, 2020, a
refund has been issued by *** Airways for $1030.50 for each ticket to card
ending ***. May 23, 2020 the hotel
reservation was cancelled ad a refund of
$1731,82 was issued.
Our records indicate on January 31, 2020, Mr. or
an authorized user of the Expedia account, self-booked a four night stay at *** checking in on June 6, 2020 and checking out on
June 10, 2020,via ***. We can confirm on April 20, 2020, the hotel reservation was cancelled. On May
5, 2020, a refund was processed for the cancelled hotel reservation for
$1,038.60. The reference code is *** for the refund and
the refund should appear back on the card within 30 days from the processing
date.After further review on June 10, 2020, Expedia verified
the hotel reservation has been cancelled and a refund of $1,038.60 has been
issued.
Our records indicate on December 7, 2019, Mr. or an authorized user of the Expedia account, self-booked a five night stay
at *** Hotel checking in on June 25, 2020 and checking out on June 30,
2020,via ***.
We can confirm on May 9, 2020, the customer
called to cancel the hotel
reservation and requested to receive a refund due to COVID19. On May 15, 2020, a refund was issued for $649.47 and 9,7230
Expedia points were returned to the Expedia account.
After
further review on June
10, 2020, Expedia verified the hotel reservation has been cancelled and a
refund of 649.47 and 9,7230 Expedia
points were returned to the Expedia account.
Our records indicate on December 7, 2019, Mr. or an authorized user of
the Expedia account, self-booked two five night stay at *** Hotel checking
in on June 25, 2020 and checking out on June 30, 2020,via ***.
We can confirm on May 9, 2020, the customer called to cancel the hotel reservation and requested to receive a
refund due to COVID19.
On May 15, 2020,a refund was issued $1107.85 was issued for itinerary ***.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mr.
agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Thank you very much for your assistance and excellent support. All my concerns have been satisfactorily resolved. Thanks again for your support.
Sincerely
Expedia does not release refund of $471.10 provided by *** Airlines for tickets purchased through Expedia, on canceled flight. Details:
1) 17 Jan 2020: I purchase 2 tickets from Expedia.com for travel on 17 Jan 2020 via *** Airlines flight 21, Chicago to Seattle. Transaction details:
--Charged to: *** accnt ending ***
--Total cost: 482.18
--Expedia itinerary ***
--Expedia booking ***
--*** Airlines confirmation code ***
--*** Air tickets *** (passenger ***) and *** (passenger ***)
2) 17 Jan 2020: *** Airlines cancels flight 21, due to snowstorm in Chicago
3) 18 Jan 2020: Via email, I request refund from Expedia
4) 18 Jan 2020: Expedia instructs me via email to request refund directly from *** Airlines, which will send the refund to Expedia
5) 20 Jan 2020: Via email, I submit refund request to *** Airlines
6) 23 Jan 2020: *** Airlines Customer Service (800-654-5669) confirms approval of my request (as case ID) and will send a refund of $471.10 (total charges less taxes and fees) to Expedia
7) 25 Jan 2020: *** Airlines sends refund of $471.10 to Expedia.com
8) 4 Apr 2020: *** Airlines Customer Service confirms via telephone (800-654-5669) that refund of $471.10 was sent to Expedia on 25 Jan 2020
I have repeatedly contacted Expedia Customer Service with this information. Currently Expedia phone Customer Service (866-310-5768) only accepts requests for new travel bookings during May 2020. Expedia Customer Service online replies to all my email inquiries with nonsensical messages, such as this from 27 Apr 2020:
Dear Expedia Customer,
Thank you for sending the documents for your refund request. We have checked with *** AIRLINES for their refund policy and as per their policy they need passenger to directly send the request to them. As we see you have already sent a request to *** AIRLINES, we would suggest you to wait for their reply.
June 13, 2020Revdex.com***, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer
complaint from Mr. *** (Revdex.com case number ***) regarding his
flight reservation. Our
records indicate that on January 17, 2020, the customer, or an authorized user
of the Expedia, self-booked a nonrefundable flight with *** Airlines for two
passengers on Expedia’s website, under itinerary ***. The flight was
from Chicago, IL, to Seattle, WA, departing on January 17, 2020. Mr. paid
$482.18 for the flight. We understand the customer is requesting a full refund
of the flight due extenuating circumstances. On
June 13, 2020, we issued a full refund of the flight in the amount of $482.18
back to the customer’s original form of payment. It may take up to 30 days for
the refund to process, depending on Mr.’s financial institution. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses, omissions,
delays, re-routing or acts of any government or authority.
We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
Dear Revdex.com:
Thank you very much for your attention to my complaint and for
forwarding the response that you received from Expedia.com.
HOWEVER, my credit card account has ALREADY received a chargeback (on May 20,
2020) for the disputed amount. Please note that this chargeback did NOT result from ANY action
taken by Expedia.com. Instead, it was done by the creditcard issuer
(***), which investigated my complaint and determined
that a credit was due. The only correspondence that I have ever received
from Expedia.com consisted of repetitive, and sometimes contradictory,
email messages instructing me to file a request for refund with the
merchant, *** Airlines, that provided the product/service sold by
Expedia.com. As noted in my complaint, I filed the request and ***
Airlines sent the refund to Expedia.com months ago.
Yesterday (12 June 2020) I received an email from Expedia.com indicating that it would send a refund of the disputed amount. I have asked Expedia.com to cancel this duplicate refund.As a consumer, all I can conclude is that Expedia.com is a
deliberately "bad actor." While researching the refund process online, I
found numerous reports of similar problems in requesting refunds from
Expedia.com. "Buyer beware," as the proverb says. I will never again do
any business with Expedia.com or any company in the Expedia Group.Again, thank you, and all staff at Revdex.com for investigating my complaint and for all your work during these
difficult times,yours
On 4/15/20 I cancelled Hotel confirmation number: *** associated with Expedia itinerary # *** without fees or penalties due to the COVID-19 pandemic. Expedia sent me a confirmation email on the same day stating that a full refund in the amount of $699.19 would be issued back to my credit card. To date, fourteen days later, I have still not received the refund in the amount of $699.19. from Expedia.
The delay is unreasonable and unacceptable. There is no reason for Expedia to withhold my money for this amount of time. Therefore, I am demanding this refund in the amount of $699.19 be issued back to my original method of payment, my credit card ending in ***, immediately.
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case
number ***)
regarding a hotel reservation. Our records reflect a five night stay at ***
*** checking in on May 4, 2020 for two adults. We understand Me. *** is requesting the refund of the hotel room
be expedited.On April
15, the refund of $699.19 was initiated by the customer through Expedia. On
April 30, the refund batched out and was processed by the customers credit card
company on May 5. We apologize
for the delay as we have been experiencing an unprecedented volume of requests
due to the Covid-19 pandemic. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We purchased round trip tickets from Expedia.com on July 17, 2019. This was for travel between Newark NJ and Rome Italy. Travel was scheduled to begin on May 9, 2020, with return on May 24, 2020 The airlines, *** & , canceled our flights. We have multiple emails, (10+) including attempt's at phone conversations requesting a refund from Expedia. We have spent countless hours on hold with Expedia, only to be hung up on? We have spoken directly to the airlines, they state that, we are entitled to a refund. And will provide refund as course of business, ck to Expedia. And have provided Expedia, with the airline link of the carrier, outlining their refund policy, and how to process the refund. We have also provided Expedia with links to the US Department of Transportation web site, stating that, for a canceled flight we are entitled to a refund. Expedia, continues to deny our refund requests. We are repeatedly "run around" and "given excuses" that "they are just following airline policy". This is not accurate, as stated by the airlines and the US DOT consumer protection web site. We are entitled to a full refund. Your assistance is greatly appreciated in helping us secure our rightly due refund.
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airways
departing Newark,
NJ to Rome, Italy on May 9, 2020, and returning May 24, 2020 for two adults. We understand Mr. is requesting a refund due to the cancelled
flights.On May 16,
Expedia initiated the refund for both passengers in the amount of $945.86. The refund
will be completed by *** Airways and may be delayed due to the unprecedented
volume of requests the airline is receiving.No further
action has been taken as Mr.’s
request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My wife and I booked a flight from Maui to Honolulu on *** Airlines through Expedia for April 7th. Due to Covid-19, we were not able to make the trip. The airline sent us a letter saying they would authorize a full refund, but we needed to go thru Expedia since that is how we booked our trip. We sent Expedia the letter.....spent a couple hours with their customer service on the phone, and Expedia still refuses to refund our money....only offering a "credit" which we will never use.
June 11, 2020Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time
to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package reservation. We understand
Mr. is requesting to a full refund instead of a travel credit due to the COVID-19.
Our records indicate that on February 1, 2020, Mr., or an authorized user of his Expedia account, self-booked a package reservation using
Expedia’s website, under itinerary *** for a total of two travelers. Departure on *** Airways from Kapalua, HI, United States, NY, USA to
Honolulu, HI United States on April 7,2020. Travel with a car rental at the ***.
We acted on Mr.’s behalf and reached out to *** Airways to request for a refund, we will send him an update via email, as soon as we
receive a response. At this point, we will follow our normal policy which the airline travel credits are good for one year from the original cancellation date,
with a waiver of penalty fees.
While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,Dez ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: We already sent Expedia the airlines approval for refund. They are using delay tactics.
Sincerely
From: Revdex.com NorthwestTo: Mr. ***Subject:Message received from the business about your complaintThis complaint requires action on your part. After reading this message - click here to view your options.Revdex.com remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at Revdex.com.org/coronavirus. Some of the sources of information Revdex.com relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Revdex.com information and Business Profiles reflect the most current information available to us. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.This message originally read on 4/14/2020***
***Dear ***:This message is in regard to your complaint submitted on 4/5/2020 against *** Airlines. Your complaint was assigned IDRevdex.com has received a message from the business regarding your complaint. Please review this information below and provide Revdex.com with a written rebuttal. All responses will be copied to the business for their review.THE TEXT OF YOUR RESPONSE MAY BE PUBLICLY POSTED ON Revdex.com'S WEBSITE. PLEASE DO NOT INCLUDE ANY PERSONALLY IDENTIFIABLE INFORMATION IN YOUR RESPONSE. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your response to remove personally identifiable information and inappropriate language.Please provide your response within 7 calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely,Resolutions Specialist Resolutions SpecialistMESSAGE FROM BUSINESS:Under the circumstances *** airlines will authorize a refund for Mr. to the original form of payment. Our records show that Mr. purchased his trip with *** Airlines from Expedia travel, he will need to contact Expedia and request a refund from Expedia which *** Airlines will authorize.
After spending 1 1/2 hours on the phone with Expedia today, I was told that the “airline refused to refund” our money. I am frustrated, because from the attachment above that we received from the Revdex.com it says we will get our money back. Please refund our money. Do not ask me to go thru Expedia……that was a joke.
June 21, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. (Revdex.com case number ***). We regret to hear Mr. did not accept our response and/or
resolution offered.
We acted on Mr.’s behalf and reached out to *** Airways to request for a refund, we was advised that the tickets will not be refunded. However, due to the
COVID-19 crisis they have approved for a travel credit good for one year. Travel must be rebooked by April 7, 2021 with a waiver of exchange fees.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of
those providers. Expedia does not own or operate any airlines or hotels, we must abide by their policy.While we regret that your experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our attention. If you
have any further questions or concerns regarding this matter, please feel free to contact us. Thank you,
Dez ***
Corporate Correspondence Team
My flight ticket to India (Fri March 13-23rd) was cancelled due to covid-related issues - 1 - India had suspended all OCI and tourist visas which my husband and I were using. I had called Expedia LOADS of times and had gotten nowhere with a flight refund. EVery time I had spoken with them, I lost connection and there was no way to contact them back other than going back and waiting for hours on end. It is the END of April now and I still have not received a refund for my *** flight booked through Expedia. I have called over and over again and cannot get anyone on the phone to help me. Their customer service has been terrible - they put me on hold and then it gets disconnected for the sheer amount of time or I get cut off immediately because of whatever technical difficulties they have and their call back doesn't seem to make it all the way through. The call comes from a *** number that I am not able to answer for some reason and it doesn't allow me to call the number back. I have wasted a week's worth of hours plus some on this issue. I just want my flight ticket's money back.
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number *** regarding a flight reservation. Our records reflect a multi-city fare with *** departing Chicago, IL
to Chennai, India on March 13, 2020, and returning from Bengaluru, India on March
23, 2020 for two adults. We
understand Ms. is requesting a refund.The ticket
status for both passengers show it has been previously refunded. The customers
request has been fulfilled. No further action has been taken.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I made a reservation for *** Anchorage International Airport, Alaska. The reservation was non refundable, but I purchased an additional $9.00 hotel cancellation policy. Especially with Covid19, I cannot travel to Alaska due to their restrictions on persons entering the state. I spoke with the hotel, and they are willing to move my reservation to 2021, when I can travel, if Expedia will not honor the hotel cancellation. I have tried every possible way of contacting Expedia about this, and there is no way to contact them. The hotel says I must make the reservation change through Expedia. You would think that they would have this type of option to email them or their virtual assistant would have a selection for postpone trip or change dates, but there is nothing available. I would not want to ever travel with Expedia again now that I have found that they are impossible to actually contact a real person.
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a hotel reservation.Our records reflect a one night stay at the ***
*** Anchorage International Airport checking in June 8, 2020 for two adults. And the
Hotel Cancellation plan through ***. We
understand Ms. is requesting a change of dates, or the refund using the
hotel protection plan.The
reservation booked is non-refundable and cannot be cancelled or changed without
a penalty equal to the full amount paid imposed. The room-type selected is pay-later,
meaning the hotel collects payment in full for the reservation. We are unable
to process any changes to the reservation as the booking was not cancelled
before the scheduled check-in date. Expedia advocated a refund request with the
hotel and was advised the customer will be put in queue for refund in full of
the $208.49. The hotel did not provide an estimated time of when the refund will
be processed due to the unprecedented volume of requests they are receiving. Expedia
and the hotel kindly ask the customer to allow extra time for the refund to be
processed. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I receiving an email from Expedia notifying me that my September trip was abruptly cancelled by the airlines. I contacted the airlines and they said only Expedia can help with rescheduling. I called Expedia, and was unable to speak to a representative because my trip is not within 30 days. I understand call volumes are extremely high due to COVID19, however, I think it is poor customer service to not allow me to speak to someone. This is our anniversary trip and we have been planning it for over a year. I would like the option to wait on hold and to get help than to not get help at all. My trip should not be devalued because it is scheduled farther out.
June 11, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mrs. *** (Revdex.com case number ***) regarding a refund
for the *** flights.
Our records indicate on February 21, 2020, Mrs. or an authorized user of the Expedia account, self-booked two round trip
flights on *** Airlines, departing on September 6, 2020, from Phoenix, AZ,
to Reykjavik, Iceland, returning on September 12, 2020, with a one night stay
at Hótel ***. Along with the Travel Protection Plan via *** We can confirm on March 11, 2020, the customer called in with a question
about the protection. There are no
details notes on the account other than the inquiry.
After
further review on June
11, 2020, Expedia verified the *** Airlines reservation was requested
to be cancelled by the customer via electronic communication on April 28,
2020. *** Airlines COVID19 policy
allows the tickets (future travel credit of $489.45 each) to be exchanged and
the exchanged fee will be waived. The
new ticket must be exchanged/booked and traveled on by February 19, 2021. The hotel reservation that was booked is non-refundable
and there has not been a request to cancel. The customer states in complaint she would like to still travel. Mrs. needs to contact our Customer
Service Department at 877-227-7481 when she is ready to exchange the ticket.
We
understand that you are dissatisfied with receiving a credit with an airline
vs. a full refund. We’ve worked incredibly hard to work with our partners to
provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes.
We recognize that an airline credit may not be what you were looking for but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mrs.
*** agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
Based on the above we are not able to honor the
refund request. We thank you for
allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Absolutely THE WORST! I received an email that my flight has been cancelled (due to Covid pandemic). Which means I am entitled to a full refund. I contacted Expedia to request my refund. I initially spoke with Jacquiline and later asked for her supervisor (Cindy). They claimed I was not entitled to a refund. That the flight was not cancelled just changed. Even though the email I received clearly said it was CANCELLED. They blamed the airline. Said the airline refused to give refund. That I could only get a credit or re-book the flight. According to DOT "U.S. and foreign airlines remain obligated to provide a prompt refund to passengers for flights to, within, or from the *** States when the carrier cancels the passenger’s scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. " So either the airline is in violation, or Expedia is lying. Even though I booked through Expedia and paid through Expedia, Expedia REFUSED to help me. They will take your money, but will not advocate for you or do right by you.
After being on the chat/phone with Expedia for almost 3 hours, I contacted the airline directly. Within 20 minutes, my refund request was processed. (Refund pending). The information given to me by Expedia was FALSE. THEY LIED.
Expedia gave false information against an airline which could have resulted in a complaint against the airline with DOT. I have done business with Expedia for YEARS. My business with them ends today.
June 11, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case
number ***) regarding a refund for the *** flights.
Our records indicate on January 18, 2020, Ms. or
an authorized user of the Expedia account, self-booked a round trip flights on ***
Airlines, departing on May 12, 2020, from Raleigh,
NC, to Washington, DC, returning on May 27, 2020 along with the
Cancellation Plan via ***
We can confirm on April 29, 2020, the customer called and wanted to get a refund instead of a credit.
On May 5, 1020, Expedia emailed the customer and advised that we would be issuing a refund
for the flight.
After further review on June 11, 2020, Expedia
verified the email that was sent to the customer on May 5, 2020 advised that we
would issue a refund for the flight. The
*** flight status is open and not refunded. A refund of $186.80 has been issued for the flight to the original card
that was charged. The refund will appear within the next 30 days. The *** Airline record
has been documented that no other refund of flight or exchange should be
performed on the record since the refund has been issued. The *** Airline ticket are of no value.
Please accept our apologies for any inconvenience
that may have been caused. We thank you
for allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Unable to connect with Expedia.com about a refund or change in reservation. Phone service is just a ring around
.4 is #
June 11, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number ***) regarding a refund for
the *** Airlines.
Our records indicate on January 29, 2020, Ms. or
an authorized user of the Expedia account, self-booked a round trip flights on ***
Airlines, departing on April 9, 2020, from New York, NY, USA, to London, England, UK, returning on April 19, 2020 along with the Flight
Protection Plan via ***
After further review on June 11, 2020, Expedia
verified the account, there are no notes on the account in regard to cancelling. The *** Airlines record was cancelled
online by the customer on March 28, 2020. An email was sent to the email
address on file advising of the cancellation and future flight credit. The future travel credit is $532.34. *** Airline COVID19 policy states any ticket issued on/before
June 30, 2020 with original travel date between March 1, 2020 through September
30, 2020 or unused tickets expiring March 1, 2020 thru September 30, 2020 New
travel needs to be completed by 31-Dec-21. We
understand that you are dissatisfied with receiving a credit with an airline
vs. a full refund. We’ve worked incredibly hard to work with our partners to
provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes.
We recognize that an airline credit may not be what you were looking for but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. *** Airlines were the operating carrier
and merchant of record (the entity that received the funds and the company that
charged the credit card) on this itinerary. In addition, at the time of
completing his booking on our website, Ms. agreed to our Terms
of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Not refunding my purchase of airline tickets.
I had booked my plane tickets for my vacation a year ago. I understand that covid-19 has upended travel but it was not my choice to cancel my flight with expedia. When I called expedia they said they are only able to provide a voucher to be used with in a year. I explained to them that due to my job (Nuclear power plant security officer) I am not able to book another flight with in a year. I further explained that since I can't take vacation to use the flight voucher I will lose all that money and that they were basically robbing me of my money.
They (expedia) continued to say that it was the policy of *** Airlines on the reason why they can't refund my flight. I then called *** Airlines and they stated that since I booked through expedia "all refunds must be handled through them".
So basically expedia is refusing to issue me a refund only a credit due to covid-19(robbing me of my money since I am un able to use my voucher with in a year). Furthermore not extending the voucher time frame in order for me to use it. This is unacceptable as a veteran and a tax pay to be basically robbed is wrong and Expedia needs to be held accountable.
June 10, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airlines
departing Charlottesville,
VA to Oranjestad, Aruba on May 25, 2020, and returning May 30, 2020 for two
adults. We understand Mr. is requesting a
refund due to the cancelled flights.On June 2,
*** Airlines issued a refund for all passengers in the amount of 1437.70. No further
action taken as Mr.’s refund request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
This is regarding my flight Tickets From Boston on 9 April 2020. As we all know because of COVID-19 all flights canceled since March 31 from Boston. I requested many time on phone/e-mail but Expedia not refunding my tickets money. As per Expedia I contacted to *** airways also but as per them only Expedia can refund as I booked my flights via Expedia. Now I am totally frustrated after so many calls but Expedia not refunding my tickets. Looking for your help in this.
June 9, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case
number ***)
regarding a flight reservation. Our records reflect a round-trip fare with ***
Airways departing Boston, MA to Delhi, India on April 9, 2020, and returning
May 27, 2020 for one adult. We
understand Mr. is requesting a refund.On May 17,
Expedia initiated a refund for the ticket in the amount of $793.25 and will be processed
by *** Airways. Refunds may be delayed due to the unprecedented volume of requests
the airlines are receiving.No further
action taken as Mr.’s request has been fulfilled.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We booked a trip last year for a 7 week Mediterranean cruise with expedia. This also included round trip airfares. The airlines has cancelled our flight and said we would get a credit which has not happened yet. We still plan on going on that cruise, but now we are stuck using that same airlines and waiting around for a credit that may or may not come and now getting the ticket at much higher prices at the same airline. I have tried multiple times to call, email and do chat on their website but unless you are within 3 days of traveling, you cannot get a hold of anyone. I don’t want to spend another $1600 plus for more airlines ticket. I would like the airlines to refund the money but can’t go through them as I bought from expedia. I already had this happen to a trip I had at the end of May...the airline cancelled the flight and I had no recourse except to cancel the whole trip because I couldn’t get a hold of anyone. I hope that refund is coming. Bottom line, I want either the money returned in full or help rebooking my flights to Europe so I can make my cruise without paying even higher prices.
Case *** has been addressed by the business to satisfaction and the case is closed as resolved
*** Transcribed by Revdex.com
We purchased 3 round trip tickets to Italy leaving April 17,2020. All travel to Italy was cancelled. *** Airline contacted us to get our refund through Expedia. I contacted Expedia no less than 3 times, being placed on hold for over 3 hours total and have gotten no less than 3 different scenarios as to the refund. Which includes being hung up on after waiting for over an hour to speak to the right person. I was told they would contact me within 72 hours and have yet to receive a call back.
June 7, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airlines
departing Minneapolis,
MN to Rome, Italy on April 17, 2020, and returning April 25, 2020 for three
adults. We understand Ms. is requesting a refund due to cancelled flights.Starting
March 15, *** cancelled flight operations to the outbound and inbound
flights without providing alternative flight options making the tickets valid
for a full refund following the flex policies in place by the airline. Expedia
has initiated the refund on our end and will be processed by *** for
$1141.94 per passenger. Refund time-frame varies depending on the airline and
customers financial institution. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as the “refund” they are talking about is getting back our money and the refund does not mean “tickets” to be used at a later date.
Sincerely
I booked a flight to go back home and visit family in the ***s and it was canceled due to covid 19 out breaks here in usa and in ***s. Its not anyones fault in general. But Expidia want to give me credits for future flight. I want a full credit card refund. In my eyes if US is bailing out airlines and business, then why would I allow someone to offer me credits. Ill still have to pay the credit card for its service and expidia holds my money while this hard ship is hitting every americans pocket book. if I get a refund I could use this money to keep my family a float.
June 12, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # *** Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a flight reservation. Our records reflect a round-trip fare with *** Airlines
departing San
Antonio, TX to Manila, ***s on May 16, 2020, and returning May 24, 2020
for one adult. We understand Ms. is
requesting a refund for the flights.***
Airlines has extended future travel credit to the customer. Ms. may
re-book new travel to be completed by November 30, 2020. Change fees will be
waived by waived by the airlines, while fare difference may apply. The customer
also has the option to convert the ticket value to an airline voucher valid for
one year with a 10% incentive. The request to convert the ticket into a voucher
must be made before November 30, 2020. When Ms. is ready to re-book new travel, she must call Expedia to re-issue new tickets. Expedia
has advocated a refund request with *** airlines, however refunds are
not a guarantee and subject to approval. An Expedia representative will contact
the customer directly when we receive an update from the airline.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked a flight through Expedia on *** Airlines. *** cancelled the flight. *** informed me I am entitled to a refund but must work through Expedia. I have been unable to contact Expedia despite repeated attempts via phone and email. ( I was able to get through this morning but the call disconnected). *** says they will confirm that I am entitled to a refund if Expedia will call *** at 855-*** I have chosen not to include the itinerary number as I believe this is personally identifiable information.
June 9, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a round-trip fare with *** Air departing Denver, CO
to McCook, NE, United States on March 12, 2020, and returning March 18, 2020
for one adult. We understand Ms. is
requesting a refund for the cancelled flight.On May 30,
Expedia initiated a refund for the ticket following the airlines policies. The
refund will be processed by *** air directly and may be delayed due to the
unprecedented volume of travel disruptions. No further
action taken as Ms.’s request has been fulfilled. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
In September 2019, we booked a round trip flight on Expedia.com from US to Japan for 4 passengers, with our flight to depart from the US at the end of March - Itinerary# *** for a total of $4,759.12. The level 4 travel alert was issued by the US due to COVID-19 and of course we were unable to travel internationally. I tried contacting Expedia 10 days ahead of our scheduled flight, and was instructed to call 7 days before. I then called 7 days before our flight, and then was instructed to call 72 hours before our flight. I called 72 hours before our flight, and was on hold for an hour and then it hung up on me. I even tried using the “Chat Now” feature, but it’s just a bot, and couldn’t get through to anyone that way. So, I was not able to talk to an Expedia agent as I kept getting the runaround. Additionally, we received an email on 3/13/20 from Expedia saying that one of our flights had changed, and it asked if we agreed with the changes. WE DID NOT ACCEPT THE CHANGES. So, since the level 4 travel alert was issued, we had no choice but to cancel the trip altogether. I have been trying to get a hold of Expedia as we did not receive a refund, but received a travel credit, and the credit and travel needs to be completed by September 2020. How can we reschedule a trip 5 months out from now when the COVID-19 pandemic hasn’t even been resolved? I am so disappointed in Expedia as we have booked with them 30+ times in 2 years, and we can’t even get a hold of their customer service agent to get a refund. I hope that the Revdex.com can help us obtain a refund as this situation was out of our control, we did not accept the new flight changes, and I can’t even get a hold of Expedia to discuss the matter further with them. This is not good customer service on Expedia’s part and if we cannot get a refund from Expedia, we will no longer be using their services.
June 9, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case
number ***)
regarding a flight reservation. Our records reflect a multi-destination fare with ***
Airways departing on Boise, ID to Tokyo, Japan (NRT) on March 25, 2020, and
returning from Tokyo, Japan (HND) on April 5, 2020 for four adults. We understand Mr. is requesting a refund.***
Airways flex policies for Covid-19 allows for refunds. Expedia initiated the
refund request on June 9, and will be processed by the airlines. Refunds may be
delayed due to the unprecedented volume of requests the airlines are receiving.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
On January 3rd of 2020 we booked a flight with Expedia.com from Dallas to Atlanta through *** Airlines for Jan 27th. This flight also included a rental car. We have a receipt from Expedia saying that the total for our trip should be $491.49, the itinerary number is ***. Expedia took out the amount of $257.89 from our account for the flight, and they must have given our payment info to *** (because we didn't) and *** took money from our account for the same flight at $233.60 on the same day Expedia charged us, and then *** car rental took out $278.47. Expedia should NOT have given our payment info out to *** and ***. What we got charged total and what we paid out to all 3 companies was 769.96. This is crazy, and it needs to be resolved. I've tried contacting Expedia's customer service so many times now and I can't get ahold of anyone.
June 10, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case number ***) regarding a refund for an
additional flight reservation.
Our records indicate on January 3, 2020, Mr. or an
authorized user of the Expedia account, self-booked two round trip flights on
***, departing on January 27, 2020, from Dallas, TX, to Atlanta, GA, returning on January 31, 2020,with a four day ***
rental car, the Cancellation Plan and the Collision Damage Plan via ***.
We can confirm on June 10, 2020, Expedia
reviewed the details of the account and reservation. There are no notes, calls
or complaints on the Expedia account in regard to being charged twice for flights.
Expedia confirmed the confirmation itinerary was first reviewed on January 3,
2020 and reviewed eight times. The
reservation was created for $491.49, $233.60 was for the *** flights and was
charged by ***, $257.89 was for the *** rental car, and the Cancellation Plan and Collision
Damage Plan which was charged by Expedia. Expedia has no additional
reservation or charges for any other amount and suggest Mr. address the merchant
of record or contact his financial institution regarding the charge, as our
charge was valid based on his travels.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mr.
agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
Purchased vacation package through Expedia which cant happen due to Covid travel restrictions. *** is offering changes or refunds but bc expedia "owns" the reservation, any changes have to be made through them. You cant rebook on their website, you have to talk to an agent.. but because my travel is more than 72 hours away, you cant speak to an agent, the phone hangs up on you. So there is no way to resolve your issue. Same with the hotel... but bc the hotel piece was booked as "non refundable" the only option is to change the date... also something you can only do with an agent... which you cannot talk to. I spoke to the hotel directly since expedias "rules" say that any charges or refunds are at the discretion of the hotel... the manager said "we understand and due to the current crisis, we are not charging for cancellations. Well, when you click to cancel on expedia.com, it says "this is non refundable and you will receive $0 refund."
So... again, ther eis no way to discuss the issue with expedia.... all their messaging refers you to their website where you can do NOTHING, and how they are holding over $3000 of my money in limbo. If I could move my vacation to other dates using their website, I would and all this would be no big deal, but now I have no trip and no way to use the money I paid to book elsewhere. (and I bought trip insurance on top of this which is essentially useless so thats additional money stolen from me.)
June 10, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case number ***) regarding a refund for the hotel
reservation.
Our records indicate on January 8, 2020, Mr. or an
authorized user of the Expedia account, self-booked three round trip flights on
***, departing on July 15, 2020, from Cincinnati, OH, to Lisbon, Portugal,
returning on July 26, 2020, along with two rooms/three night stay at *** along with the Vacation Waiver via ***
We can confirm on June 2, 2020, our
Social Media Team cancelled the hotel and issued two refunds for $463.65 to
*** card ending ***. The refunds will appear on the card within 30 days from
the date of processing.
After further review on June 10,
2020, Expedia reviewed the details of the account and reservation. The hotel was cancelled on June 2, 2020 and
two refunds were issued for $463.65. The refund will appear within 30 days from
the processing date back on the original card that was charged. The *** flights were cancelled on April 27,
2020 online by the customer with a future travel credit of $861.65 for each
ticket. The customer needs to contact our Customer
Service Department at 877-227-7481 to exchange the tickets and use the credits.
We understand that you are
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what you were looking for but know that these are extraordinary
circumstances that travel partners are trying to work through and Expedia Group
must follow the airline policies.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Mr. Bird
agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been issued.
Airlines and other travel suppliers may change their prices without notice. We
reserve the right to cancel your booking if full payment is not received in a
timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We thank you for allowing us the opportunity to
address the issue that was brought to our attention. If you have any further
questions or concerns regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team
I booked an all-inclusive package through expedia.com (itinerary number ***). I paid an extra guest fee of $984.00 and was billed on august 1st, 2019 for total amount including extra guest fee. When I arrived at the property in Mexico, I was charged an additional $1,572 by the resort property. They claimed at checkin that the fee had not been charged (they called expedia while I was on the line but would NOT let me talk to them). Since I was in a bind and foreign country, I paid the extra guest fee and am looking for my reimbursement from expedia. I have contacted them multiple times in the past month but cannot get through to anyone via phone, email, virtual chat, etc. i'm at a loss for how to recoup the $984.
June 9, 2020
Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #***
Dear Revdex.com,
Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.
Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case number ***) regarding a refund for a
guest charge.
Our records indicate on July 31, 2020, Ms. or an
authorized user of the Expedia account, self-booked a a hotel room at ***
Hotel *** - All Inclusive, checking in on March 15, 2020 and
checking out on March 21, 2020, along with the Hotel Booking Protection Plus via ***.
After
further review on June 9, 2020, there are no notes or documentation on the
account in regards to being overcharged by the property at time of check in.
Please note that Expedia serves as a third-party
intermediary with travel providers such hotels, car rental agencies and
airlines, and is subject to the rules and restrictions of those providers. In
addition, at the time of completing his booking on our website, Ms. agreed to our Terms of Use, which expressly provide:
Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of Expedia. Expedia is not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. Expedia has no liability and will
make no refund in the event of any delay, cancellation, overbooking, strike,
force majeure or other causes beyond their direct control, and they have no
responsibility for any additional expenses, omissions, delays, re-routing or
acts of any government or authority.
We wait an email response from the property
regarding the charge for an additional guest. We thank you for allowing us the opportunity to address the issue that
was brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.
Sincerely, Di-Di *** Corporate Correspondence Team