Expedia.com

May 26, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***

Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a flight reservation.Our records reflect a round-trip fare with *** Airlines Group from Boston,
MA to Rio de Janeiro, Brazil on April 1, 2020, and returning April 12, 2020 for
one adult. We understand Mr. is
requesting a refund for the flights due to a cancellation following the
Covid-19 pandemic.On March 25,
2020, *** cancelled flight operations to the outbound portion. Unfortunately
*** is not offering refunds for the customers flight, however the airlines
policy allows to re-book for new travel to be completed by April 1, 2021. ***
will allow change of date, flight, or route when traveling from and to the
original destinations without fees or fare difference. If customer decides to
change the outbound and destination locations, *** will waive change fees,
while fare difference will apply. All flights are subject to availability when re-booking. Mr. may call Expedia when ready to re-book new travel and to
re-issue new tickets.We understand that the customer is
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what Mr. was looking for, but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team

May 27, 2020

Revdex.comAlaska, Oregon & Western WashingtonComplaint
Department Re: Expedia Case #: ***

Dear Revdex.com,

Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention.

Expedia is responding to the consumer complaint
from Mr. *** or an authorized user of the Expedia account self-booked three multiple destination
flights on Bottom of Form Bottom of
Form, Revdex.com case number *** regarding a future
credit/voucher. We understand that Mr. would
like a future credit/voucher to be able to use on a future trip.

Our records indicate on January 5, 2020, Mr.
*** or an authorized user of the Expedia account self-booked three multiple destination
flights on *** departing
on June 14, 2020 from Singapore, Singapore to Zurich, Switzerland and returning on June 29, 2020 from Paris,
France to Singapore, Singapore via ***

We can confirm from March 31,
2020 through April 29, 2020, there were numerous email communications
from customer to Expedia trying to get assistance with cases that were
previously created. The customer wanted to cancel the reservation. Expedia replied to the first email and asked
the customer to call us. Our second email apologized because of the COVID19
outbreak and asked the customer to call us for assistance.

After further
review on May 27, 2020, Expedia has been able to confirm in *** system that
they changed the confirmed flight status on two segments of the itinerary on April
29, 2020 and April 30, 2020 to unconfirmed. Expedia can also confirm that we have sent a cancelled confirmation email
to the customer’s Expedia account, which asked to call us at *** or
+*** The customer was advised on
May 2, 2020 that *** was not refunding the reservation but advised of the future
flight credit. ***’s COVID19 policy
protects the value
of the ticket as a future travel credit. Their rules state new travel dates
need to be booked by 30Sep20 for travel outbound by 31Aug21. No change fee will
be charged.

We
understand that you are dissatisfied with receiving a credit with an airline
vs. a full refund. We’ve worked incredibly hard to work with our partners to
provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes.
We recognize that an airline credit may not be what you were looking for but
know that these are extraordinary circumstances that travel partners are trying
to work through and Expedia Group must follow the airline policies.

Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines, and is subject to the rules
and restrictions of those providers. *** were the operating carrier and merchant of
record (the entity that received the funds and the company that charged the
credit card) on this itinerary. In addition, at the time of completing his
booking on our website, Mr. agreed to our Terms of Use, which
expressly provide:

Supplier
Rules and Restrictions:Additional
terms and conditions will apply to your reservation and purchase of
travel-related goods and services that you select. Please read these additional
terms and conditions carefully. If you have purchased an airfare, please ensure
you read the full terms and conditions of carriage issued by the Supplier,
which can be found on the Supplier’s website. You agree to abide by the terms
and conditions of purchase imposed by any supplier with whom you elect to deal,
including, but not limited to, payment of all amounts when due and compliance
with the supplier's rules and restrictions regarding availability and use of
fares, products, or services. Airfare is only guaranteed once the purchase has
been completed and the tickets have been issued. Airlines and other travel
suppliers may change their prices without notice. We reserve the right to
cancel your booking if full payment is not received in a timely fashionOur Terms of Use further provide:The
carriers, hotels and other suppliers providing travel or other services on this
Website are independent contractors and not agents or employees of Expedia.
Expedia is not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any personal
injuries, death, property damage, or other damages or expenses resulting there
from. Expedia has no liability and will make no refund in the event of any
delay, cancellation, overbooking, strike, force majeure or other causes beyond
their direct control, and they have no responsibility for any additional
expenses, omissions, delays, re-routing or acts of any government or authority.

We
thank you for allowing us the opportunity to address the issue that was brought
to our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us.

Sincerely, Di-Di *** Corporate Correspondence
Team

May 25, 2020

Revdex.comAlaska, Oregon & Western WashingtonComplaint Department

Re: Expedia Case #: ***

Dear Revdex.com,

Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.

Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding multiple flight reservations.

Our records show on October 10, 2019, Mr. or an authorized Expedia account user self-booked a flight reservation on Expedia’s website under itinerary ***. Travel was with ***, traveling from Johannesburg, South Africa to Zanzibar, Tanzania departing on March 31, 2020, for a total of $1,252.40. We understand Mr. is seeking compensation from Expedia based on his inability to take each trip related to the Coronavirus pandemic.

Our records show on October 21, 2020, Mr. or an authorized Expedia account user self-booked a flight reservation on Expedia’s website under itinerary ***. Travel was with *** via ***, traveling from Johannesburg, South Africa to Cape Town, South Africa departing on March 23, 2020 and returning on March 25, 2020, for a total of $532.

On March 16, 2020, Mr. contacted Expedia to cancel the flight and to obtain a full refund due to the Coronavirus travel disruptions. Regrettably, *** did not have a flexibility policy available to waive their cancellation fees. Therefore, we provided Mr. with the total cost to cancel/process a refund for his flight reserved under itinerary ***. In accordance with, *** being the merchant of record (the entity that charged Mr.’s credit card) on that itinerary. It may take up to 10 weeks for Mr. to receive the refund of $970.40.

Between April 25, 2020 and May 18, 2020, Mr. contacted Expedia to obtain a refund for the ***, cancellation fee. However, the extraordinary circumstances of the Coronavirus has caused certain airlines to provide travelers with a cash refund (only) if their flight has been cancelled or significantly delayed by them without an alternative option. At Expedia, we do follow the rules of our suppliers, so any credit, refund or change is at the discretion of the travel supplier outside of their policies. Furthermore, Expedia is the entity that assists in the distribution of travel products to travelers, therefore, we must follow the airlines directives.

On March 18, 2020, Mr.’s cancel application was pulled directly from our website and processed, under itinerary ***. In addition, we contacted *** to request a full refund and additional information pertaining to the carriers ticket terms. Regrettably, *** advised the following restrictions, a cancellation is allowed in form of a travel voucher which can only be used at a later stage, a refund itself cannot be processed. We do not set ***’s policies and we must abide by our suppliers' ticket terms. In addition, *** is the merchant of record (the entity that charged Mr.’s credit card) on that flight reservation.

See the exact cancellation policies, that were provided to Mr., prior to him agreeing to book each flight reservation:

*** policy: Tickets are refundable, anytime charge, ZAR 1000.00, for cancellations*** cancellation policy: Tickets are non-refundable, anytime charge, ZAR 350.00, for changes

Moreover, Mr. agreed to Expedia’s Terms of Use, which expressly states:

The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.On May 25, 2020, we sent a refund request via email to both *** and *** on behalf of Mr.. In regards to the unprecedented times we are unable to provide an exact date that either airline will respond to our refund inquiries. Once a response is received we will contact Mr. directly.

We have continued to serve Mr. to the best of our ability as we are committed to serving the needs of our customers, while also maintaining the various policies of our travel suppliers. Due to the information provided above, we are unable to honor Mr.’s refund request.

We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Melanie ***Corporate Correspondence Team

June 3, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com, Thank you for your reply. We regret to hear that Mr. wasn’t satisfied with our response and/or resolution offered. We appreciate the Revdex.com allowing us to address the comments and concerns brought to our attention.Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding multiple flight reservations.

We reviewed Mr. response, due to the voluntary cancel request, under itinerary ***. The airline *** stated that because the Coronavirus lock down did not occur until March 27, 2020. The flight reservation flew as originally scheduled according to ***, therefore, the airline advised that a full refund is not authorized. Between our recorded conversation history that transpired with Mr..

We consistently informed Mr., that *** permits either a travel voucher for the full ticket value or refund of $132, for the taxes. Although, we do understand Mr. dissatisfaction in receiving a credit vs a full refund. Expedia acts only as an agent for *** and *** products and we do not have any control over any airlines ticket terms.

On March 18, 2020, Mr. contacted Expedia to cancel the flight reservation booked under ***. Prior to canceling the *** flight we informed Mr. theirs no available airline waiver and should we proceed with the cancellation, fees will be applied. In addition, waiver eligibility is determined by ***. Furthermore, we cannot alter a process against a set of tickets once accepted/completed. Furthermore, Mr. agreed to the tickets terms and we proceeded forward with the cancel fees. We can confirm Mr. is scheduled to receive the refund of $970.40.

Between May 25, 2020 and June 3, 2020, we contacted both *** and *** to request a refund. The airline *** reiterated, that Mr. is eligible for a tax refund or a travel voucher. The terms of the travel voucher are, *** will allow the credit for rebooking until 21OCT2020 for travel latest 25MAR2021. A fare difference, if any may apply, however the pentaly fee will be waived. Regrettably, we didn’t receive a response from ***, we kindly recommend that Mr. contact *** directly at 1 (800) ***.

We are unable to process a refund for the penalty fees against a status of refunded. Additionally, Expedia is not the merchant of record on either flight reservation. Due to the information provided above, we are unable to honor Mr.’s refund request.

We thank you for allowing us the opportunity to address the issue that was brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Melanie ***Corporate Correspondence Team

May 25, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.Expedia is responding to the consumer complaint from Ms. *** (Revdex.com case number ***) regarding a vacation package.Our records show on March 2, 2020, Ms. or an authorized Expedia account user self-booked a package using Expedia’s website, under itinerary ***. Travel was with *** and *** Airlines, traveling from Seattle, WA to Washington, DC departing on March 23, 2020 and returning on March 27, 2020. The package included a hotel with a stay at ***, Washington, DC for a check in on March 23, 2020, and a check out on March 27, 2020, for a total of $650.60. We understand Ms. is seeking a refund for the hotel portion of the reservation, based on the Coronavirus travel disruption. On March 16, 2020, Ms. utilized our website services, to cancel the *** Airlines flight reservation, which made the value of $138.40, eligible for a future travel credit. Then on April 1, 2020, Expedia processed the cancel application for the *** Airlines flight. The (cancel) application is listed on our website, we are able to confirm that Ms. completed that request. Therefore, Expedia issued Ms. a future travel credit for the value of $163.40, for the *** Airlines flight. On May 25, 2020, we reviewed *** Airlines Coronavirus flexibility policy on their website, validating that *** Airlines is not permitting a refund but a penalty fee waiver until, December 31, 2020. Travel must commence within (12 months) from the original ticket issue date. In addition, on May 25, 2020, we reviewed *** Airlines Coronavirus flexibility policy on their website, validating that *** Airlines is not permitting a refund but a penalty fee waiver until, December 31, 2020. These flexibility policies are based upon *** and *** Airlines non-refundable restrictions. Furthermore, Ms. may visit *** and *** Airlines website to review their credit terms valued at both $138.40 and $163.40, using the following addresses:https://www.***.com*** https://www.***Kindly note, that *** and *** Airlines are the merchants of record (the entities that charged Ms.’s credit card) for the flight on this itinerary. Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Expedia does not own or operate any airline and we have no control over when, or how often, travel disruptions occur. We cannot provide a refund unless approved by the airline and must adhere to the airline’s policy.See the exact cancellation policies, that were provided to Ms., prior to her agreeing to book the package reservation:*** Airlines cancellation policy: Tickets are nonrefundable*** Airlines cancellation policy: Tickets are nonrefundable*** cancellation policy: The room type and rate selected are non-refundable.Should you change or cancel this reservation for any reason, your payment will not be refunded.NOTE: The Travel Credits are subjected to a possible cost difference at the time of use.Moreover, Ms. agreed to Expedia’s Terms of Use, which expressly states:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. On May 25, 2020, we then advocated on Ms.’s behalf by contacting the *** to request a refund based on their non-refundable restrictions. The *** had a flexibility policy in place caused by the Coronavirus pandemic. Therefore, we were able to obtain the exception needed to process a refund of $348.80, for the cancelled hotel stay. Due to our current delays in processing refunds, back to a customer’s original form of payment. It may take up to 30 days, for Ms. to receive the refund. In conclusion, Expedia sent Ms. two emails with the option to use the future travel credits separately, however if should she need assistance in applying those credits towards a future flight she may contact Expedia at (877*** We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Melanie ***Corporate Correspondence Team

May 24,
2020Revdex.com Alaska,
Oregon & Western Washington Complaint
DepartmentRE: Expedia
Case ***Dear Revdex.com, Thank you
for contacting Expedia regarding the complaint from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns brought to our
attention. Expedia is disheartened the customer felt their concerns were not
resolved adequately by our company prior to seeking further actions from you. Expedia
is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel. We understand *** is requesting a refund.Our
records indicate *** or a person authorized for the Expedia account, self-booked
a one night stay with the ***, for check in on June
29, 2020. It was nonrefundable. It was then canceled on April 25, 2020 via the
customer’s account. We have no records of contact prior to cancelation or since
then.The hotel
is currently closed due tot eh pandemic but is expected to re-open on June 1,
2020. We have contacted them via email to see if they may provide a waiver of
the penalty. If a waiver is provided we will pass it on to the customer.We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team

June 7, 2020Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case ***Dear Revdex.com, Thank you for contacting Expedia regarding the additional comments
from our customer. Expedia is responding to the consumer complaint, Revdex.com case
number ***.We previously advised that the hotel was closed due to the
pandemic at the time of our last response and we were waiting for them to reply
back via email. This was necessary because we had not received word that the
reservation was not used until after the stay was completed. We were required
to confirm the status of the reservation with the hotel as well as their
approval for the refund.A current review of the records shows the hotel reservation
was refunded in full on May 25, 2020 to the original form of payment. Refund
timing varies based on the processing time of the credit card company. An
automated refund receipt was emailed to the account holders email address on
file. The itinerary may also be viewed online with the itinerary number and
email address.We thank you for allowing us the opportunity to address the
issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team

June 6, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. Our records reflect two rooms at the Holiday Inn
*** for two nights checking in March 18, 2020 on
itinerary ***. And one night checking on March 30, 2020 on
itinerary *** And Hotel
Booking Protection with Travel Guard for each itinerary. We understand Mr. is requesting a refund for both
itineraries due to the cancellation of his conference due to Covid-19.The room
types selected are non-refundable and cannot be cancelled without a penalty
equal to the full amount purchased. Expedia has advocated refunds for each room
and was approved for a full refund with no penalty imposed. We have
processed two separate refunds for $278.11 and $132.76 to the original form of
payment used. Refunds may take up to 30 business days to reflect due to the
unprecedented volume of travel disruption caused by the Covid-19 pandemic. Unfortunately
Expedia is unable to process a refund for the hotel booking protection per
Expedia Groups policy. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team

May 25, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. Our records indicate Ms. or someone with account access self-booked
a two night stay at the *** by ***, checking in
January 24 in a Luxury apartment, 1 king bed with sofa bed for four
adults. And the hotel protection with ***. We
understand Ms. is requesting a refund .On January
16 at 7:22 P.M, Ms. received an email confirming her hotel stay for
itinerary ***.
The email has been reviewed four times since receiving it, and was booked as
non-refundable in case of cancellation. Per documentation, Expedia was
contacted on January 18th to inquire on cancelling the hotel reservation
as Ms. acknowledged she would be working on the days the booking was confirmed
for. On January 19, an email was sent to Ms. advising the hotel had been
cancelled, and the property will not be charging a penalty.On January 17 at 8:44 A.M,
Ms. received an email confirming itinerary ***, which has
been reviewed a total of six times after receiving it. The reservation booked
is non-refundable if cancelled. We have advocated a refund request with the
hotel, unfortunately they have denied the request after making an exception for
itinerary ***. Based on the information provided, Expedia will not be able to
provide a refund for $268.59.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team

May 25,
2020Revdex.com Alaska,
Oregon & Western Washington Complaint
DepartmentRE: Expedia
Case ***Dear Revdex.com, Thank you
for contacting Expedia regarding the complaint from our customer. We appreciate
the Revdex.com allowing us to address the comments and concerns brought to our
attention. Expedia is disheartened the customer felt their concerns were not
resolved adequately by our company prior to seeking further actions from you. Expedia
is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding hotels. We understand *** is requesting a refund.***
*** or a person authorized for the Expedia account, booked two
itineraries. Both itineraries had hotel reservations, which had a rate that was
nonrefundable and with changes not allowed. Itinerary
*** had one night with the *** in ***, Mexico,
for check in on April 4, 2020. The hotel authorized a refund and it was
processed on March 22, 2020.Itinerary
*** had two rooms for one night with the ***, in Mexico
City, Mexico for check in on April 10, 2020. The hotel offered a credit that
can be used towards a future booking with them. The coupon is available in the customer’s
account. The information on the website advised that hotels may provide a
credit, or a refund in lieu of a credit, at their digression, where customers
request cancelation. In this case a credit was what could be provided.We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Denise ***Corporate Correspondence Team

June 5, 2020

Revdex.com Alaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***

Dear Revdex.com, Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.

Expedia is responding to the consumer complaint
from Mr.
***, Revdex.com
case number *** regarding a refund. We understand that Mr. would like a refund in place of
the credit he has been given.Our records indicate on July
27, 2019, Mr. or an
authorized user of the Expedia account self-booked two round trip flights on
*** Airline departing on January 28, 2020 from Portland, OR to Ko Samui, Thailand and returning on March 31,
2020, along with the Flight Protection Plan via ***.

We can confirm on April 21,
2020, the customer in to get the seats assigned. Our representative was unable to select the
seats online and called the airline. The
airline advised that the customer will get complimentary seat selection after
check in. The customer was advised, and
he stated he will call the airlines directly.

After
further review on June
5, 2020 – Expedia reviewed the details of the account and reservation, there
are no notes or documentation on the account in regard to the customer
inquiring on a refund for the return portion. Expedia reviewed *** Airlines record and can confirm ***
Airline unconfirmed the return flight on March 24, 2020. Expedia
emailed *** Airlines asking them for their policy in this situation. We understand that you are
dissatisfied with receiving a credit with an airline vs. a full refund. We’ve
worked incredibly hard to work with our partners to provide travelers with as
much flexibility as possible due to COVID-19, particularly for flights that are
ordinarily non-refundable or limit changes. We recognize that an airline credit
may not be what you were looking for but know that these are extraordinary
circumstances that travel partners are trying to work through and Expedia Group
must follow the airline policies.Please note that Expedia serves as a
third-party intermediary with travel providers such as hotels, car rental
agencies and airlines, and is subject to the rules and restrictions of those
providers. *** Airlines was the
operating carrier and merchant of record (the entity that received the funds
and the company that charged the credit card) on this itinerary. In
addition, at the time of completing his booking on our website, Mr. agreed to our Terms of Use, which expressly provide:Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and
purchase of travel-related goods and services that you select. Please read
these additional terms and conditions carefully. If you have purchased an
airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when due and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers providing travel or other
services on this Website are independent contractors and not agents or
employees of Expedia. Expedia is not liable for the acts, errors, omissions,
representations, warranties, breaches or negligence of any such suppliers or
for any personal injuries, death, property damage, or other damages or expenses
resulting there from. Expedia has no liability and will make no refund in the
event of any delay, cancellation, overbooking, strike, force majeure or other
causes beyond their direct control, and they have no responsibility for any
additional expenses, omissions, delays, re-routing or acts of any government or
authority.Based on the above
we are not able to honor a refund request. We thank you for allowing us the opportunity to address the issue that was
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely, Di-Di *** Corporate Correspondence Team

May 24, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a packaged reservation. Our records reflect a one-way fare with *** Airlines departing La
Paz, Bolivia to Lima, Peru on May 19, 2020 for one adult. And a
two night stay at the *** Hotel in a classic suite. We understand Mr. is requesting a refund due to the
Covid-19 pandemic.On March 27, 2020, *** changed the schedule of the flights
adding a stop in Bogota, Colombia. The change allows for a future
travel credit, or a refund. Mr. may complete new travel before October
30, 2020 with *** without any change fees or fare difference. If new dates
are not yet decided, the customer has the option to complete new travel by June
30, 2021 without change fees, while fare difference may apply. Expedia has advocated
a refund request with ***, however the request must be made by Mr.
through ***’s website by following: https://***

The airlines noted refund requests have an expected wait time of three months
due to the Covid-19 situation. Mr. may call Expedia if he would like to
utilize the future travel credit, or can apply for the refund online through
*** directly.The
hotel reservation was booked as non-refundable, however Expedia has advocated a
refund request with the *** Hotel, and was advised no penalty
will be charged. Expedia has processed a refund for $235.63. Refunds may take
up to 30 business days to reflect to the original form of payment. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team

May 24, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case #'s ***, *** Dear Revdex.com, Thank you for ta*** the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged reservation, as well as a stand-alone hotel reservation. Our records reflect a round-trip fare with *** Airways
departing New
York, NY to Los Angeles, CA on July 17, 2020, returning July 26, 2020 for three
adults. And an Economy 2/4Door car reservation with *** on
itinerary ***.
And a four night stay at the *** in a two Queen Bed, non Smo*** room for three adults on itinerary
*** We understand Ms. is requesting to
inquire on obtaining a full refund for both itineraries.On April
19, 2020, the car reservation with *** had been refunded in full
for $531.64 online by Ms., or someone with account access. Our records
also show that the flights with *** are now refunded by the airlines.On May 17, 2020, Ms. or someone with account access called
Expedia to inquire about a refund for the *** We advocated a refund request to the hotel via email. An update
informed that their Covid-19 cancellation policy only covers reservations up to
June 30th with no penalty. An email was sent to the customer on May 17 advising
to stay the reservation as it is, and to wait for the property to release a
possible update on Covid-19 flex policies. We recommend Ms. contact our
service desk closer to the check in date for further assistance with the refund
request.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team

May 24, 2020Revdex.com Alaska,
Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***

Dear Revdex.com, Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer
complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a round-trip fare
with Air *** departing Atlanta, GA
to Athens, Greece on April 24, 2020, returning May 3, 2020 for two adults. We understand Ms. is requesting a
refund in lieu of future travel credit with Air ***.On April 2, 2020, the airlines
cancelled flight ***. Air *** has extended future travel credit for Ms.
*** to complete new travel by April 2, 2022. Upon re-booking, change fees will be waived by the airlines, while fare difference
may apply and any residual value of the ticket will be lost. When Ms.
is ready to re-book new travel she must call Expedia to re-issue new tickets.We understand that the customer is dissatisfied with receiving a credit
with an airline vs. a full refund. We’ve worked incredibly hard to work with
our partners to provide travelers with as much flexibility as possible due to
COVID-19, particularly for flights that are ordinarily non-refundable or limit
changes. We recognize that an airline credit may not be what Ms. was
looking for, but know that these are extraordinary circumstances that travel
partners are trying to work through and Expedia Group must follow the airline
policies.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any
further questions or concerns regarding this matter, please feel free to
contact us.Sincerely,Michael ***Corporate Correspondence Team

May 24, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Ms. *** (Revdex.com case
number ***) regarding her flight reservation. Our
records indicate that on May 12, 2019, the customer, or an authorized user of
the Expedia, self-booked a flight with *** Airlines for two passengers on the
Expedia Mobile Site, under itinerary ***. The roundtrip flight was from
Chicago, IL, USA, to Copenhagen, Denmark, departing on March 26, 2020, and
returning on March 31, 2020. Ms. paid $755.46 for the booking. We
understand the customer is requesting a full refund of the flight.Upon
review, in April 2020, we spoke with *** Airlines to obtain their authorization
for a refund, which they granted. However, when we attempted to process it on
our end, we found that the airline has closed the ability for travel agencies
to process refunds. We spoke with the airline again and were advised to send a
refund request for a process directly to the airline via email. We did as
instructed multiple times but haven’t received a response. On May
24, 2020, the airline provided us with a
new email address for refunds. On May 24, 2020, we sent a new refund request to
*** Airlines and are waiting for their response. We apologize for the inconvenience
and we want to assure Ms. that we are working tirelessly to have this
issue resolved as soon as possible. We will follow up with the customer as soon
as we hear from the airline, and in the meantime, we’ll keep her updated. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use,
which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses, omissions,
delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team

May 23, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer
complaint from Ms. *** (Revdex.com
case number ***) regarding her flight reservation. Our
records indicate that on March 9, 2020, the customer, or an authorized user of
the Expedia account, self-booked a roundtrip flight with *** for four
passengers on the Expedia’s mobile site, under itinerary ***. The
customer paid $1,971.20 for the flight and an additional $140.00 for a Travel
Protection Cancellation Plan with ***. We understand Ms. is
requesting a full refund of the flight.Per
the flight’s normal policy, it can be changed or cancelled for a $100.00 fee
per passenger for a travel credit with the airline. Due to ***’s most
recent COVID-19 travel advisory, change/cancellation fees can be waived and the
customer’s flight can be cancelled for a full credit with the airline. The airline doesn’t
allow refunds unless a flight was nonoperational or cancelled by the airline
without alternative options. The customer's flight isn’t eligible for a refund. Before
we cancel the flight, we require the customer’s authorization to proceed with cancellation
of the flight booking for a full credit with ***. The customer may also
self-cancel it online on ***’s website for a full credit with the airline.
Please be advised that the flight is currently active and won’t be cancelled
until we receive the customer’s confirmation to proceed with the cancellation. In
the meantime, as a courtesy, we are offering to cancel the Travel Protection
Cancellation Plan for a full refund of $140.00. By accepting this offer, the
customer understands she will not be able to use this insurance plan in the
future. We are asking Ms. to advise us whether she would like to keep the
plan or accept our offer and cancel it for a full refund of $140.00. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Ms. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team

June 7, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer
complaint from Mr. *** (Revdex.com case number ***) regarding his package
reservation. We understand the customer is requesting a full refund of the
booking due to COVID-19 using his Travel Package Protection Plan with
Travelguard. Expedia is a third party and we don’t
have access to Travelguard claims. We cannot create a new claim nor can we view
or edit existing claims. The customer needs to continue communicating with
Travelguard directly in regards to his refund request. Travelguard will review Mr.
***’s claim and will inform the customer of a
resolution directly. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Mr. accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence
Team

June 6, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number *** regarding his hotel reservation. We
understand the customer is requesting a refund of the booking.Upon research, we are unable to locate an itinerary associated with Mr.’s
complaint. We respectfully request that Mr. provides us with the
itinerary number he is referring to. The requested information will enable us
to appropriately address the customer’s concerns. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Gayana *** Corporate Correspondence Team

May 21, 2020

Revdex.comAlaska, Oregon
& Western WashingtonComplaint Department Re: Expedia Case #: ***

Dear Revdex.com,

Thank you for taking
the time to contact Expedia regarding an issue from our customer. We appreciate
the Revdex.com (“Revdex.com”) allowing us time to address the comments and
concerns brought to our attention.

Expedia is responding
to the consumer complaint from Ms. *** Bottom of Form Bottom of Form, Revdex.com case number *** regarding a refund. We understand that Ms. would like to cancel the reservation and receive a full refund.

Our records indicate on March 3, 2020, an Expedia agent booked *** for a two night stay at
*** Hotel, checking in on May 29, 2020 and checking out on May 31, 2020
via ***.After further review on May 18, 2020,
Expedia reviewed of the reservation and was able to confirm there have not been
any calls or complaints noted on the Expedia account in regards to the
reservation since it was created. Expedia
contacted the hotel and sent them an email asking if they will refund the
reservation in full if cancelled. Expedia reviewed the policy listed on the confirmation email and it
states, if the reservation is cancelled a one night penalty would apply. Please note that Expedia serves as a
third-party intermediary with travel providers such as hotels, car rental
agencies and airlines, and is subject to the rules and restrictions of those
providers. We do not own or operate any hotels, nor do we set any
cancellation or refund policies. We hope you understand that
we must adhere to the policies dictated by the hotel in this case.

In addition, at the time of completing her
booking on our website, our Terms of Use,
which expressly provide:Supplier Rules and Restrictions:Additional terms and conditions will apply to your reservation and purchase
of travel-related goods and services that you select. Please read these
additional terms and conditions carefully. In particular, if you have purchased
an airfare, please ensure you read the full terms and conditions of carriage
issued by the Supplier, which can be found on the Supplier’s website. You agree
to abide by the terms and conditions of purchase imposed by any supplier with
whom you elect to deal, including, but not limited to, payment of all amounts
when *** and compliance with the supplier's rules and restrictions regarding
availability and use of fares, products, or services. Airfare is only
guaranteed once the purchase has been completed and the tickets have been
issued. Airlines and other travel suppliers may change their prices without
notice. We reserve the right to cancel your booking if full payment is not
received in a timely fashionOur Terms
of Use further provide:The carriers, hotels and other suppliers providing travel or other
services on this Website are independent contractors and not agents or
employees of Expedia. Expedia is not liable for the acts, errors, omissions,
representations, warranties, breaches or negligence of any such suppliers or
for any personal injuries, death, property damage, or other damages or expenses
resulting there from. Expedia has no liability and will make no refund in the
event of any delay, cancellation, overbooking, strike, force majeure or other
causes beyond their direct control, and they have no responsibility for any
additional expenses, omissions, delays, re-routing or acts of any government or
authority.Based on the above we are not able to honor your
request for a refund. We thank you for
allowing us the opportunity to address the issue that was brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.

Sincerely, Di-Di *** Corporate Correspondence Team