I canceled my car rental with expedia because of the coronavirus.I canceled the car rental insurance on 3/21/2020 approximate amount of 70.00.Today is 4/5/2020 and still havent recieved my refund.I cant get through via phone to customer service and the recording tells you to use there online service.When I go online,expedia removed the Itinerary icon on there homepage to review any information.Also,under support,track refund,expedia got rid of that feature.Also,under chat with customer agent,you cant speak to anyone and your talking to a automated chat robot.When asked to put in Itinerary number,it tells you invalid.When it asks you to put in zip code related to your travel,it says invalid.I understand the coronavirus epidemic and what is has caused,but it seems like expedia refund services and web services are invalid.It seems like expedia is making it hard to get your refund and check on status on there website by removing icons to make hard for customers.When booking a trip,Expedia takes your hard earned money fast but make it hard to get refunds or navigate on there website/account.Not happy with Expedia and there services.Ive been trying to get a hold of Expedia since 3/21/2020
Expedia.com Response
• Apr 07, 2020
April 7, 2020Revdex.com Alaska, Oregon & Western Washington RE: *** Case # ***
Dear Revdex.com, Thank you for taking the time to contact *** regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. *** is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. We have attempted to research the car insurance issue experienced by ***; however we have been unable to locate his *** profile. At this time we kindly ask for the email address and/or company name associated with the itinerary so that we may begin our research and provide a resolution. We apologize for any inconvenience encountered.We thank you for allowing us the opportunity to address the issue brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dawn ***Corporate Customer Service
Customer Response
• Apr 07, 2020
Complaint: ***
I am rejecting this response because:
Sincerely,
***
My email that I used was *** but it was under my credit card.Also,you did not address why the itinerary icon was removed from expedia homepage to resolve any issues
Expedia.com Response
• May 06, 2020
May 6, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a car reservation. Our records reflect a six day car rental for a Midsize SUV with *** picking up on April 5, 2020. And a Collision
Damage Plan with ***. We
understand is requesting a refund.On March
21, 2020 a cancellation was made for the Collision Damage Plan and a refund initiated for
$70.00. On April 5, the refund was processed by Expedia. A cancellation was not
confirmed for the car rental, however a refund has been confirmed/processed by *** for $233.65.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Hello,
I am writing due to my frustration with the customer service, or should I say lack there of customer service with Expedia. When I initially booked my flight I purchased the insurance policy, which explained I would get a full refund if I chose to cancel. When I found out that I needed to cancel my trip I followed the appropriate protocol (per the directions of the Expedia website) and submitted a claim. When I received notification of my cancellation I was shocked and annoyed to see that I had not been fully refunded but only credited.
I have tried several times to call and chat with someone at Expedia and it is nearly impossible to do unless my trip is within 72 hours of the call. This is not only ridiculous but terrible customer service. They have not only failed to uphold the original protection that I have purchased but are neglecting to maintain efficiency within their business and only creating more work for their employees.
Expedia.com Response
• May 03, 2020
May 3, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Casandra
*** (Revdex.com case number ***) regarding a flight reservation on itinerary *** Our records reflect a round trip fare with *** departing Rochester,
NY to Fort Lauderdale, FL on April 16, 2020, returning April 19, 2020. And a Cancellation
Plan with Travel-guard. We
understand Ms. is requesting a refund instead of the flights using
insurance.*** is only allowing future travel credit for customers valid
to re-book through January 4, 2021. *** will be waiving any change fees, while fare difference may apply.
The insurance premium purchased will
only apply if the customer has any of the covered reasons as disclosed in the
Terms and Conditions of the policy. Expedia is unable to provide what can or
cannot be covered and suggest Ms. request more information from Travel-guard. They can be reached at 1-855-***We
understand that the customer is dissatisfied with receiving a credit with an
airline vs. a full refund. We’ve worked incredibly hard to work with our
partners to provide travelers with as much flexibility as possible due to
COVID-19, particularly for flights that are ordinarily non-refundable or limit
changes. We recognize that an airline credit may not be what Ms. was
looking for, but know that these are extraordinary circumstances that travel
partners are trying to work through and Expedia Group must follow the airline
policies. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked two flights for two people (4 one-way tickets) through expedia.com. Due to COVID-19, and changes/cancelations to my flights, I need a refund. I have spent the last three days calling the airlines (*** and ***) and Expedia desperately trying to get my money back - the airlines say I need to call Expedia. I have tried calling Expedia numerous times, sometimes staying on hold as long as 5 or 6 hours before being disconnected. I am unable to contact them regarding my flight, and cannot reach customer service.
Expedia.com Response
• May 03, 2020
May 3, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from *** (Revdex.com
case number ***) regarding a flight
reservation. Our records reflect a combined one-way fare with ***
and *** Airlines departing Newark, NJ to New
Orleans, LA on April 12, 2020, and returning April 17, 2020. We understand Ms.
*** is requesting a refund due to Covid-19.
On
April 12, an Expedia corporate representative processed a refund of $296.80 and
$256.80 for a total of $558.21.
No
further action taken as Ms.’s request as been fulfilled.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
We booked round trip flights on 10/5/19 using Expedia for our trip leaving on June 16,2020 from Newark to Venice and then a return flight July 2, 2020 from Rome to Newark. Our flight got cancelled leaving on June 16,2020 and we were never notified. I had to go to the airline and check our booking. The flight leaving on July 2, 2020 is still currently not cancelled. We obviously don't need to keep that flight as we don't have a flight to Europe since ours got cancelled. Our itinerary number is ***. It has been impossible to contact them on their website as there is no email address. The virtual assistant is unable to assist us. Expedia will only help you if your flight is leaving in 72 hours. At this point our June 16 flight is cancelled and so we would have to wait until end of June to contact them about the July 2 flight. We have 2,378.97 tied up with this. We would like a refund asap so we can have the money we need at this time. I am not sure how else to get this resolved in a timely manner. Any help you can give us is much appreciated. Our goal is to get refunded.
Expedia.com Response
• May 04, 2020
May 4, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number *** regarding flight reservation. Our records reflect
a multi-city fare with *** Airways departing Newark,
NJ to Venice, Italy on June 16, 2020 and Rome, Italy to Newark, NJ on July 2,
2020. We understand Ms. is requesting a refund of the flights due to
a cancellation from the airline.On April 25, 2020, all three tickets
were refunded back to the customer due to a schedule change by *** Airways.
No alternate flight was offered which allowed for a full refund. Refunds are initiated
by Expedia and processed by the airlines which may take up to two billing cycles or more, dependent on *** Airways
and the credit card company.No further action has been taken as Ms.’s request has
been fulfilled.We thank you for
allowing us the opportunity to address the issues brought to our attention. If
you have any further questions or concerns regarding this matter, please feel
free to contact us.Sincerely,Michael *** Corporate
Correspondence Team
I have recently booked a trip to Paris trough Expedia for May 1-8, 2020; the package included a *** Airlines flight as well as a hotel stay. Due to the worlds circumstances of COVID-19, I found it inappropriate to travel at that time, and hence would like to cancel the trip. Unfortunately, over the past week I have tried contacting Expedia to voice my concerns and they have simply been impossible to contact. From being denied a phone call due to my trip not being within the next 72 hours, and getting no response or confirmation to the forms I was directed to fill out to cancel my plan, I am frustrated with having my thousands of dollars in deposits held up by a company in a fearful time like now. Taking matters in my own hand I have reached out to the *** to see if they can refund me, but they have an automated response saying that they are currently closed due to COVID-19. What is worse is that I then went to Expedia’s website to electronically cancel the hotel and I was notified that I would not receive a refund for my thousand dollar deposit, which seems rather predatorial considering that the hotel is fully closed. I moved on to calling *** Airlines directly, and their response was that they could not take any action since the trip was booked through Expedia and then directed me to the Revdex.com to bring up this complaint.
Expedia.com Response
• May 07, 2020
May 7, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address
the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a package reservation. We understand Mr. *** is
requesting for a full refund of his reservation due to the Coronavirus outbreak.
Our records indicate that on February 21, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a package reservation using Expedia’s website,
under itinerary *** for two travelers. Departure on *** Airlines for May 1, 2020 from Fort Lauderdale, Florida to Paris, France returning on May 8, 2020
with stay at the *** and added Travel Protection Vacation Waiver.
Upon review we verified that Mr.’s full refund has been processed on April 15, 2020 and April 17, 2020; for the total amount of $2727.56. The time it takes the
refund to post to her account varies, depending on the time it takes the airline and your credit card company to process refunds. While we regret that Mr.’s experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
Customer Response
• May 07, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However, please note that to date, I have not received those funds back- I the desperation after filing this claim with you, I also alerted my bank. In addition on 4/15 and on 4/17 I received emails from them each advising of a partial refund both totaling the amount in question-While having the emails is and sounds good to date I still have not received those funds back. On 5/2 I received an email from expedia directing me to this non functional website http://*** with phone number 1-800-*** I also phoned them, apparently they are a collections agency for expedia, and they said they have no records on my name, phone number or expedias intinerary- Now, why in the world would expedia try and collect moneys from me, again- They have my moneys. Today my bank said that they sent correspondence to expedia who is supposed to respond within 45 days and that date will expire 6/2. After all this, no services rendered, no moneys- Still expedia is non responsive to my calls. Today I was on the phone 1:52 minutes bounced around from extension to extension. This is a consumer nightmare and the worse is that Ive used expedia for all my pst family trips- Is it fare to use them again- I can provide bank statements showing no refunds.
Terribly disappointed and thankful for your efforts to collect my funds
If I could leave zero stars, I would. Absolutely the worst experience of my life. Due to COVID19, I had to cancel my package deal a few days before we had to leave and despite the fact that I was told that Expedia was only helping those who were leaving in 48, I got disconnected every time I called. I had to call through the airline and cancel a few hours before my flight because of how horrible Expedia’s customer service was. Then, I tried calling for 2 weeks and was continuously disconnected. My friend who booked everything through *** was given a refund and helped within one day meanwhile it’s been 3 weeks and everytime I’m on hold I’m disconnected. A functional website such as Expedia should not be having these issues, especially during emergency times. I would never recommend Expedia ever again. Go with *** for people that care.
VRBO is an Expedia Company. I booked a vacation rental via VRBO. We were unable to stay due to COVID-19. The property owner agreed to refund the entire amount. VRBO claimed they would send a refund in five to seven business days but it has now been over two weeks and no refund has been processed. Do not do business with Expedia.
Expedia.com continues to allow you to book flights during pandemic. I booked 2 flights one for next year 2021. When airline canceled flight they ask you to contact Expedia for refund. Expedia won't let calls connect unless you enter a flight confirmation number and your flight is within 72 hours. Meaning I'd have to wait a year to be able to connect and get refund. Then on second flight they charged my bank account 7 times for one flight and again no calls can go through unless flight is within 72 hours.
Expedia.com Response
• May 02, 2020
May 2, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact
Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from Ms. *** (Revdex.com
case number ***) regarding her flight reservation. We understand the
customer is requesting a refund of the booking.Upon research, we are unable to locate an itinerary associated with Ms.’s
complaint. We respectfully request that Ms. provides us with the itinerary
number the customer is referring to. The requested information will enable us
to appropriately address the customer’s concerns. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Gayana *** Corporate Correspondence Team
I’ve been attempting to file a complaint against two specific Expedia employees, both of whom work in the Credit Card Dispute Resolution department. These employees levelled financial threats against me as a result of a credit card dispute I initiated against an airline I booked through Expedia. This has been an ongoing process for the last 7 weeks, since early February.
I was directed by Expedia Corporate Customer Care to file a complaint on their website, and I did so. I subsequently received an email from a different Corporate Care Agent, saying that the case was too complicated to file over text and that it must be resolved by telephone. I was directed to call their customer service number, provide my case number, and request an immediate escalation to Tier 3 Corporate Customer Care.
I called the number this agent provided and after spending the majority of a 3 hour phone call on hold, I was told that they could not file the complaint and that I would have to directly contact the two agents against whom I am trying to file a complaint in order to move forward. I was initially advised by Expedia Corporate Customer Care, back in February, to not contact the two employees in question as they were thought to be scammers posing as Expedia employees. No records of them or their department were found at that time.
I am currently outside of the United States and can not afford to spend money on three hour international phone calls that go nowhere. I requested that Expedia call me, as they have done on multiple occasions in the past regarding this matter, and I was told that it would be impossible for them to do so. This is clearly untrue.
Expedia.com Response
• May 04, 2020
May 4, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect
a one-way fare from with *** from Seoul,
South Korea to Dublin, Ireland on March 4, 2020. We understand Mr. is requesting a call from Expedia to
formally file a complaint on two Expedia employees.At Expedia,
we take customer complaints and feedback seriously, and strive to provide our
customers with a great experience and humbly apologize for the treatment Mr. received. Please
know the proper channel will be notified and handled accordingly. An attempt was
made to reach the customer via telephone, however the call went to voicemail. We
thank Mr. for bringing this to our attention and have added a $200
travel coupon to the account for the inconveniences. The coupon is good for a
pay-now hotel reservation, and will expire June 30, 2021.We thank you for
allowing us the opportunity to address the issues brought to our attention. If
you have any further questions or concerns regarding this matter, please feel
free to contact us.Sincerely,Michael *** Corporate
Correspondence Team
My Expedia Itinerary # is ***.
On Mar 15, I booked a flight on Expedia’s website for the 03/21/2020 flight, from Los Angeles to Beijing, transiting in Taipei, and I got an email from Expedia sending me this itinerary, but no ticket number. At this time, the website showed that the ticket is processing.
I changed my plan on Mar 18, canceled this flight through the guidance of the website, the website showed that “the reservation is cancelled”, though no confirmation was sent to my email, which made me unsatisfied and a little worried. I contacted the bank of my credit card, they confirmed that the payment was made successfully. No information about my refund was sent from Expedia.
Similar experience with others, I tried all the methods, tried to contact them for 3 weeks, but it’s really hard to catch them. I called them, waiting for hours with no response; called them with another 2 numbers, they hung me up; called with another number, they are having technical problems; talked with them online, only robots replied. I don’t understand why no email ways to resolve these problems.
I finally found a way to contact them – submitting a request by selecting a workable topic on their website, though at first they didn’t want to reply. Then the most magical thing happened.
Expedia told me the payment was not made yet, the ticket and ticket number were not processed, I have cancelled it successfully and will receive a full refund. So I confirmed with my bank again that the payment was made, Expedia then asked me to talk with ***, where my ticket is from. How can I confirm with *** when I have booked the flight through an agency with no ticket number?
Fortunately, after I checked my payment carefully I found the ticket number stated with the payment on my bills. I confirmed with ***, they said my flight was not cancelled.
Totally different from what I have seen and heard from Expedia.
Expedia.com Response
• May 04, 2020
May 4, 2020 Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. , Revdex.com case number *** regarding a refund. We understand that Ms. is requesting a refund for her cancelled flight and some form of compensation.
Our records indicate on March 15, 2020, Ms. or an authorized user of the account self-booked a one-way flight with *** Airways departing on March 11, 2020 from Los Angeles, CA, USA to Beijing, China via ***.
After further review on May 4, 2020, Expedia was able to verify there are no notes or documentation on the Expedia account in regard to the flight being cancelled. Expedia was able to verify the flight was cancelled by *** Airways on March 19, 2020 and no notification was forwarded to Expedia. Expedia submitted a refund script to *** Airways on April 15, 2020. *** Airways will process the refund to the customer’s original form of payment. Expedia call *** Airways and their voice mail advised that they are refunding flights to Taiwan.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** Airways was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia is not able to honor the refund request or compensation. The refund will be processed by *** Airways and based on the pandemic Expedia is not offering compensation. Expedia is not able to offer a timeline for the *** Airways refund. If Ms. has questions, we’d recommend contacting them directly.We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Customer Response
• May 05, 2020
Complaint: ***
I am rejecting this response because:
Expedia's reply confuses me, I wonder if they really saw what I was talking about.To simplify, I booked a March 19 flight, I then cancelled it, the fee was deducted from my bank account while all the information on Expedia and Expedia's employees themselves told me the ticket was not issued (so the money shouldn't be deducted). I called the bank, called Expedia, called *** with efforts only to figure out what on earth have happened. The fact I have found, after communication with the above parties, is that the flight was booked and ticket issued successfully (though Expedia didn't provide me with any ticket number from beginning to the end, and kept telling me the ticket wasn't issued) but canceled unsuccessfully (though I did cancel it through Expedia with Expedia now shows that it is "canceled").The only difference according to Expedia's reply on May 4, is that they held the ticket was canceled successfully.Well, wordless. I do understand Expedia is suffering under the current situation, after all, who is not? Just dislike the tone of the email from them filled with a sense that they did nothing wrong. First, Expedia booked a ticket without ever telling me the ticket number, actually they can't even find the number themselves (they didn't even believe they have booked it), I have to ask find it out and tell them, hey here is the ticket you have booked for me, surprise; second, I canceled the ticket by Expedia, which Expedia shows succeeded but *** said not. More importantly, all the stuff has nothing to do with the COVID-19, just something is wrong with Expedia's COMMON service, which made me suffer.Yes, *** said they are refunding me, though I am not sure if and when I will get that refund, that's the only comforting news I have heard throughout the transaction. But, if Expedia really thinks they did nothing wrong, their service is wonderful, brave confidence, no apologize, I admire. And by the way, how could a person book a March 11 flight on Mar 15, as stated in Expedia's reply? Sorry, but such kind of mistakes just remind me of your previous service.
I purchased 4 flights to NYC from Expedia with the 24 hour full refund guarantee. I called back the next day to cancel well within 24 hours to obtain a full refund and it was impossible to reach them. I have time stamped photos as well as video evidence that there was no reasonable way to cancel my reservation. This was entirely the fault of Expedia and I spent hours trying to reach them to no avail. I tried the app, website, twitter, chat, and phone and none of them worked. When I finally reached them 2 days ago the accepted no responsibility and kept me on hold waiting to speak to a manager for over 2 hours and then disconnected. They have stated I had the responsibility to cancel within 24 hours and because I did not I would have to work through the airlines. This is not acceptable and I am asking for a full refund for all fees, etc that I cannot recoup from the airlines. I do not want credits or vouchers.
Expedia.com Response
• May 04, 2020
May 4, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case number ***)
regarding his flight reservation. Our
records indicate that on March 11, 2020, the customer, or an authorized user of
the Expedia account, self-booked a nonrefundable roundtrip flight for four
passengers on the Expedia’s mobile site, under itinerary ***. The
booking included an outbound flight with *** Airlines from Charlotte, NC, to
New York, NY, departing on April 4, 2020, and a returning flight with ***
Airlines from Newark, NJ, to Charlotte, NC, departing on April 7, 2020. The
customer paid $337.20 in total for both flights. We understand Mr. is requesting a full
refund of his flights. Upon
review, the customer contacted Expedia on April 2, 2020, and advised our agent
he tried to void the flights within 24 hours from booking, but his attempts
were unsuccessful. Upon further review, the customer self-cancelled both flights
online via Expedia’s mobile app on April 4, 2020. Due to the nonrefundable policy
of both flights, the customer didn’t receive a refund of the booking. On
May 4, 2020, using Expedia’s internal tools, we were able to confirm that the
customer tried to cancel his flights within 24 hours from booking, but
cancellations didn’t go through. On May
4, 2020, we issued a full refund of $337.20 back to the customer’s original
form of payment. It may take up to 30 business days for the refund to process,
depending on Mr.’ financial institution. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use,
which expressly state:
The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
I am trying to get refunds on my travel due to my state's governor restricting travel for 70+ days. I need to be able to get my money back because I cannot travel and will face $1k fine and 90 days in jail. Nobody's helped and it's been day two or three of trying to seek refunds.
Customer Response
• Apr 21, 2020
Company said they processed refunds and refunds still have yet to appear on my credit card.
I wish to receive my refunds
Expedia.com Response
• May 04, 2020
May 4, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact
Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a refund status of one of his bookings. We respectfully request that Mr. provides us with the itinerary
number he is referring to. The requested information will enable us to
appropriately address the customer’s concerns. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Gayana *** Corporate Correspondence Team
My flight to Thailand was canceled due to Covid-19. I purchased two hotels though Expedia.com with travel insurance and once I began to cancel my hotels, Expedia.com was not able to cancel one of my hotels so I was charged $412.31. I have reached out to Expedia.com multiple times (before my hotel booking date and after) to have them review the charge, but it was not accomplished.
Expedia.com Response
• May 04, 2020
May 4, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a hotel reservation. We understand Mr.
*** is requesting for a full refund of his hotel reservation due to the Coronavirus outbreak.
Our records indicate that on December 2, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a hotel reservation using Expedia’s
website, under itinerary *** for one traveler. Staying at the ***, with added Travel Protection Hotel Booking Protection Plus.
We acted as a liaison with the hotel on Mr.’s behalf for the refund request. Unfortunately, the hotel has denied the approval. Mr. was approve to
exchange the dates on the reservation until As you may know, Expedia acts as an independent agent for reservations for airlines, car rental companies, and
hotels. When you purchased a reservation through Expedia.com, Expedia acts as the agent between the client and the vendor. The vendor provides the rules
and restrictions of the reservation and we have no authority to circumvent or to override those policies. While we regret that the experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team
Customer Response
• May 04, 2020
Complaint: ***
I am rejecting this response because: I purchased travel insurance with Expedia.com ($22) that insured I would received a full refund for the amount of the booked hotel when I tried to cancel. Due to a website issue on Expedia.com I was not able to cancel the hotel myself and was instructed to open a case with Expedia.com Customer Service. Once the case was open, I followed up many times to confirm the hotel was canceled and received no confirmation of the canceled hotel. I have attached the email communication with Expedia.com Customer Service.
Sincerely
Expedia.com Response
• May 11, 2020
May 11, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: *** Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. *** (Revdex.com case number ***). We regret to hear
Mr. did not accept our response and/or resolution offered.
When researching this matter we were able to receive the property response via email to only allow an exchange until
November 2020; not a refund. As you may know, Expedia acts as an independent agent for reservations for airlines, car
rental companies, and hotels. When you purchased a reservation through Expedia.com, Expedia acts as the agent
between the client and the vendor. The vendor provides the rules and restrictions of the reservation and we have no
authority to circumvent or to override those policies.
While we regret that Mr.’s experience was not as we would have hoped. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
Customer Response
• May 12, 2020
Complaint: ***
I am rejecting this response because: Hello, I would like you to explain why travel insurance can be purchased through Expedia.com if the travel insurance doesn't ensure a refund if the trip is going to be canceled? Your Customer Service team should have handled the cancelation in time, but you failed to and now I am paying the price for your lack of professionalism.
I have been very patient with your company in regards to this manner and I expect your company to take responsibility for mishandling this situation.
Sincerely,
***
*** ALL SUPPORTING DOCUMENTATION REDACTED BY Revdex.com
Terrible service, will never use them again. Have been told by *** that there are multiple notes in the reservation itself stating that we are entitled to a full refund. Even gave me the line numbers and verbiage. I then get told by expedia that they want to give me a travel voucher. May be a gimmick to keep their business up?!, but it is a Federal DOT (Department of Transportation) law that if an airline cancels a flight, you are entitled to 100% refund ( not some credit that forces you to use their service again ). No wonder you have to wait for 3 hours to speak to someone, they don't take care of the problems the first time. They are getting repeat calls I'm sure. Users of expedia beware. Skip these guys, go straight to the vendor.
I booked a flight to see my daughter graduate the army but due to virus state of emergency I had to cancel the flight. I purchased flight protection and was given a credit. I need a cash refund will not be traveling.
Expedia.com Response
• May 01, 2020
May 1, 2020Revdex.com Alaska,
Oregon & Western WashingtonComplaint
DepartmentRE: Expedia Case # ***Dear
Revdex.com, Thank you
for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com (“Revdex.com”) allowing us time to address the
comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from ***
*** (Revdex.com case
number ***)
regarding a flight reservation on itinerary ***.Our records reflect a combined one-way fare
with *** and *** Airlines. We understand Mr. is
requesting a refund for the unused flights.
***
Airlines is extending future travel credit to customers. New tickets
must be reissued/commence by March 2, 2022. Change fees are waived by ***
Airlines, however fare difference may apply.
***
Airlines is extending future travel credit as well and is allowing change fees
to be waived when new travel is completed by December 31, 2021. New travel must
commence by March 2, 2021. Fare difference may apply at time of re-booking. Mr.
*** must call Expedia to when ready to re-book new travel with *** and
*** Airlines.
We understand that Mr. is dissatisfied with receiving a credit
with an airline vs. a full refund. We’ve worked incredibly hard to work with
our partners to provide travelers with as much flexibility as possible due to
COVID-19, particularly for flights that are ordinarily non-refundable or limit
changes. We recognize that an airline credit may not be what the customer is
looking for, but know that these are extraordinary circumstances that travel
partners are trying to work through and Expedia Group must follow the airline
policies.
We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Michael
***Corporate
Correspondence Team
I paid for a reservation thru Expedia on March 17 for The *** in *** Lawrenceville Nj for March 18-22. I went to the hotel on March 18 to check in and was refused a room at my price because they couldn't find my reservation. I showed the front desk my reservations number and still couldn't find it, they wanted to give me a room for double price , I stated I wold goto another hotel. I try to call the following day but was on hold for over an hour, idid not want to ruin my short vacation by staying on hold, and consider this not that important to what was happening in the world> When I got back home I try to call and was hung up on 7 times, was told to email receipt to email that was bounce back to me I had a supervisor finally call me back saying the hotel refuse to give the money back so they can't refund me my mone. iwas on hold for a manger for over 50 mins and was hung up on. I was told by expedia it was the hotel fault, iwas told byt he ***it was Expedia fault
Expedia.com Response
• May 02, 2020
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a hotel reservation. Our records reflect a four night stay at ***
*** – *** checking on March 18, 2020. We
understand Mr. is requesting a refund as the hotel did not show an itinerary
on record during customers check-in.On April
3, 2020, an Expedia corporate representative processed a refund of $239.77 due
to hotel error. On April 9, the refund processed was stopped by Expedia as we
encountered a dispute of the original charge. We are
unable to process any further refunds at this time as Mr. will receive
the funds from his financial institution.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
NYC is on lockdown there for can not travel there I called ahead of time from my trip to cancel and get refund they said they did it I called hotel , hotel says they can refund me bc Expedia never called for refund! I called Expedia back to get me my refund they keep hanging up on me and having me on hold for hours upon hours and no one helps or even hears me out . I got an email later saying hotel denied my refund bc I was a “no show” and my COVID-19 reasoning was not a good reason . I called again and still on hold hours upon hours and no one so I called hotel again and they stated it’s marked no show bc Expedia never called to her refund if they had them they would’ve issued it , I have been calling them still and nothing when I get an agent they just throw me pack in the hold queue saying the are going to check my trips notes but never get back on phone. Now I have no choice but to complain bc I feel like they are ripping me off and not even trying to help me get my
Money back especially in these times where money is essential to me
Expedia.com Response
• May 02, 2020
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a packaged itinerary. Our records reflect a round-trip fare with *** Airlines departing Houston,
TX to Newark, NJ on March 17, 2020, returning March 21, 2020. And a
four night stay at ***. We understand Ms. is requesting a refund as she was unable
to travel due to the Covid-19 pandemic.Expedia
is unable to modify, exchange or refund Ms. for the *** Airlines
flights as this is a low cost carrier that limits Expedia the ability to do so.
Ms. must call *** to make any modifications or to request for a refund. The
hotel portion was booked as non-refundable that cannot be changed or cancelled
without penalties of the full amount paid. On March 9, Ms. or someone
with account access called our customer support line and spoke with an Expedia
representative to request a change of dates to May 26 through May 30. No one
was available that day to approve the change so the request was sent to an
offline team to follow up. We spoke to
*** from reservations on March 17 who advised they did not have the
inventory for the dates requested. An email was sent to the customer with said
information on March 17 and April 1. To further advocate for the customer, an
email was sent to the hotel for a refund request.An Expedia
representative will contact Ms. directly with any updates from the
***. Refunds are not a guarantee and subject to hotel approval.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Due to the current national emergency in both the US and the State of California I cannot risk traveling and risking my health. Expedia is denying me a refund for an international flight and recommending calling 72 hrs before the departure date. Given that the traveling is a risk to my health there is no reason to deny my refund.
Expedia.com Response
• May 02, 2020
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight itinerary. Our records reflect a one-way fare with *** departing Reykjavik,
Iceland to Minneapolis, MN on April 30, 2020 ticketed for ***. We
understand Mr. is requesting a refund or credit for the unused flight.*** is providing future travel credit to customers. The credit request has been
processed by Expedia and will be valid for one year from the date it will be
issued. Mr. will receive an email when the credit is issued.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Itinerary # *** was booked on March 16 2020, for a trip to Mexico, then covid travel warnings started. Of course I didn't want to get trapped in Mexico! Tried to cancel, was on hold for 5 hours! Have tried Daily, still no response, hotel in Mexico contacted me and states expedia must refund.
I have documented all contact if needed. Just want my money back! 2,159.04
K will continue trying to call. But has been useless.
Expedia.com Response
• May 02, 2020
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged itinerary. Our records reflect a round-trip fare with *** Airlines departing Miami,
FL to Cancun, Quintana Roo, Mexico on March 17, 2020, returning March 24, 2020. And a
seven night stay at The ***, Cancun for two adults checking in
on March 17, 2020. We understand Mr.
*** is requesting a full refund of the itinerary due to the Covid-19 Pandemic.The
*** reservation was not cancelled before travel and must be approved by
the hotel for a refund request. Unfortunately the property is closed, however
an email was given to request refunds. An email was sent to the property and an
Expedia representative will contact Mr. directly when the property responds.*** Airlines has extended their future travel credit for
customers. Any
ticket purchased on or before April 7, 2020, for travel between March 1, 2020
through September 30, 2020, will not incur a change fee prior to travel.
Customers must pay any fare difference, if applicable, at time of ticketing of
the new fare. New travel must be completed by December 31, 2021, and changes to
origin and destination cities are allowed.We
understand that Mr. is requesting a full refund rather than receiving a
credit with an airline. We’ve worked incredibly hard to work with our partners
to provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes. We
recognize that an airline credit may not be what the customer is looking for,
but know that these are extraordinary circumstances that travel partners are
trying to work through and Expedia Group must follow the airline policies.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• May 02, 2020
Complaint: ***
I am rejecting this response because: it was literally purchased less than 24 hours before the announcement about the covid virus was disrupting everything. I tried for literally 5 hours on hold with expedia numerous times. Got no where.
due to covid 19 we had to change our trip this was done two weeks ago I was informed we had a 264.96 refund coming and a 65.00 refund coming.. it has been over two weeks with no refund reference number
Expedia.com Response
• May 02, 2020
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. Our records reflect a four night stay at ***
*** by *** on *** We understand Mr. is requesting a refund for $264.96
and $65.00.
A refund has been processed for $264.96 on April 6, 2020 on
itinerary ***,
and the amount of $65,00 was processed same day to itinerary ***.
Mr.
has confirmed both of these refunds with Expedia.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.
Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• May 02, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I canceled my car rental with expedia because of the coronavirus.I canceled the car rental insurance on 3/21/2020 approximate amount of 70.00.Today is 4/5/2020 and still havent recieved my refund.I cant get through via phone to customer service and the recording tells you to use there online service.When I go online,expedia removed the Itinerary icon on there homepage to review any information.Also,under support,track refund,expedia got rid of that feature.Also,under chat with customer agent,you cant speak to anyone and your talking to a automated chat robot.When asked to put in Itinerary number,it tells you invalid.When it asks you to put in zip code related to your travel,it says invalid.I understand the coronavirus epidemic and what is has caused,but it seems like expedia refund services and web services are invalid.It seems like expedia is making it hard to get your refund and check on status on there website by removing icons to make hard for customers.When booking a trip,Expedia takes your hard earned money fast but make it hard to get refunds or navigate on there website/account.Not happy with Expedia and there services.Ive been trying to get a hold of Expedia since 3/21/2020
April 7, 2020Revdex.com Alaska, Oregon & Western Washington RE: *** Case # ***
Dear Revdex.com, Thank you for taking the time to contact *** regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. *** is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. We have attempted to research the car insurance issue experienced by ***; however we have been unable to locate his *** profile. At this time we kindly ask for the email address and/or company name associated with the itinerary so that we may begin our research and provide a resolution. We apologize for any inconvenience encountered.We thank you for allowing us the opportunity to address the issue brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dawn ***Corporate Customer Service
Complaint: ***
I am rejecting this response because:
Sincerely,
***
My email that I used was *** but it was under my credit card.Also,you did not address why the itinerary icon was removed from expedia homepage to resolve any issues
May 6, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a car reservation. Our records reflect a six day car rental for a Midsize SUV with *** picking up on April 5, 2020. And a Collision
Damage Plan with ***. We
understand is requesting a refund.On March
21, 2020 a cancellation was made for the Collision Damage Plan and a refund initiated for
$70.00. On April 5, the refund was processed by Expedia. A cancellation was not
confirmed for the car rental, however a refund has been confirmed/processed by *** for $233.65.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Hello,
I am writing due to my frustration with the customer service, or should I say lack there of customer service with Expedia. When I initially booked my flight I purchased the insurance policy, which explained I would get a full refund if I chose to cancel. When I found out that I needed to cancel my trip I followed the appropriate protocol (per the directions of the Expedia website) and submitted a claim. When I received notification of my cancellation I was shocked and annoyed to see that I had not been fully refunded but only credited.
I have tried several times to call and chat with someone at Expedia and it is nearly impossible to do unless my trip is within 72 hours of the call. This is not only ridiculous but terrible customer service. They have not only failed to uphold the original protection that I have purchased but are neglecting to maintain efficiency within their business and only creating more work for their employees.
May 3, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Casandra
*** (Revdex.com case number ***) regarding a flight reservation on itinerary *** Our records reflect a round trip fare with *** departing Rochester,
NY to Fort Lauderdale, FL on April 16, 2020, returning April 19, 2020. And a Cancellation
Plan with Travel-guard. We
understand Ms. is requesting a refund instead of the flights using
insurance.*** is only allowing future travel credit for customers valid
to re-book through January 4, 2021. *** will be waiving any change fees, while fare difference may apply.
The insurance premium purchased will
only apply if the customer has any of the covered reasons as disclosed in the
Terms and Conditions of the policy. Expedia is unable to provide what can or
cannot be covered and suggest Ms. request more information from Travel-guard. They can be reached at 1-855-***We
understand that the customer is dissatisfied with receiving a credit with an
airline vs. a full refund. We’ve worked incredibly hard to work with our
partners to provide travelers with as much flexibility as possible due to
COVID-19, particularly for flights that are ordinarily non-refundable or limit
changes. We recognize that an airline credit may not be what Ms. was
looking for, but know that these are extraordinary circumstances that travel
partners are trying to work through and Expedia Group must follow the airline
policies. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I booked two flights for two people (4 one-way tickets) through expedia.com. Due to COVID-19, and changes/cancelations to my flights, I need a refund. I have spent the last three days calling the airlines (*** and ***) and Expedia desperately trying to get my money back - the airlines say I need to call Expedia. I have tried calling Expedia numerous times, sometimes staying on hold as long as 5 or 6 hours before being disconnected. I am unable to contact them regarding my flight, and cannot reach customer service.
May 3, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from *** (Revdex.com
case number ***) regarding a flight
reservation. Our records reflect a combined one-way fare with ***
and *** Airlines departing Newark, NJ to New
Orleans, LA on April 12, 2020, and returning April 17, 2020. We understand Ms.
*** is requesting a refund due to Covid-19.
On
April 12, an Expedia corporate representative processed a refund of $296.80 and
$256.80 for a total of $558.21.
No
further action taken as Ms.’s request as been fulfilled.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
We booked round trip flights on 10/5/19 using Expedia for our trip leaving on June 16,2020 from Newark to Venice and then a return flight July 2, 2020 from Rome to Newark. Our flight got cancelled leaving on June 16,2020 and we were never notified. I had to go to the airline and check our booking. The flight leaving on July 2, 2020 is still currently not cancelled. We obviously don't need to keep that flight as we don't have a flight to Europe since ours got cancelled. Our itinerary number is ***. It has been impossible to contact them on their website as there is no email address. The virtual assistant is unable to assist us. Expedia will only help you if your flight is leaving in 72 hours. At this point our June 16 flight is cancelled and so we would have to wait until end of June to contact them about the July 2 flight. We have 2,378.97 tied up with this. We would like a refund asap so we can have the money we need at this time. I am not sure how else to get this resolved in a timely manner. Any help you can give us is much appreciated. Our goal is to get refunded.
May 4, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from *** (Revdex.com case number *** regarding flight reservation. Our records reflect
a multi-city fare with *** Airways departing Newark,
NJ to Venice, Italy on June 16, 2020 and Rome, Italy to Newark, NJ on July 2,
2020. We understand Ms. is requesting a refund of the flights due to
a cancellation from the airline.On April 25, 2020, all three tickets
were refunded back to the customer due to a schedule change by *** Airways.
No alternate flight was offered which allowed for a full refund. Refunds are initiated
by Expedia and processed by the airlines which may take up to two billing cycles or more, dependent on *** Airways
and the credit card company.No further action has been taken as Ms.’s request has
been fulfilled.We thank you for
allowing us the opportunity to address the issues brought to our attention. If
you have any further questions or concerns regarding this matter, please feel
free to contact us.Sincerely,Michael *** Corporate
Correspondence Team
I have recently booked a trip to Paris trough Expedia for May 1-8, 2020; the package included a *** Airlines flight as well as a hotel stay. Due to the worlds circumstances of COVID-19, I found it inappropriate to travel at that time, and hence would like to cancel the trip. Unfortunately, over the past week I have tried contacting Expedia to voice my concerns and they have simply been impossible to contact. From being denied a phone call due to my trip not being within the next 72 hours, and getting no response or confirmation to the forms I was directed to fill out to cancel my plan, I am frustrated with having my thousands of dollars in deposits held up by a company in a fearful time like now. Taking matters in my own hand I have reached out to the *** to see if they can refund me, but they have an automated response saying that they are currently closed due to COVID-19. What is worse is that I then went to Expedia’s website to electronically cancel the hotel and I was notified that I would not receive a refund for my thousand dollar deposit, which seems rather predatorial considering that the hotel is fully closed. I moved on to calling *** Airlines directly, and their response was that they could not take any action since the trip was booked through Expedia and then directed me to the Revdex.com to bring up this complaint.
May 7, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address
the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a package reservation. We understand Mr. *** is
requesting for a full refund of his reservation due to the Coronavirus outbreak.
Our records indicate that on February 21, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a package reservation using Expedia’s website,
under itinerary *** for two travelers. Departure on *** Airlines for May 1, 2020 from Fort Lauderdale, Florida to Paris, France returning on May 8, 2020
with stay at the *** and added Travel Protection Vacation Waiver.
Upon review we verified that Mr.’s full refund has been processed on April 15, 2020 and April 17, 2020; for the total amount of $2727.56. The time it takes the
refund to post to her account varies, depending on the time it takes the airline and your credit card company to process refunds. While we regret that Mr.’s experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However, please note that to date, I have not received those funds back- I the desperation after filing this claim with you, I also alerted my bank. In addition on 4/15 and on 4/17 I received emails from them each advising of a partial refund both totaling the amount in question-While having the emails is and sounds good to date I still have not received those funds back. On 5/2 I received an email from expedia directing me to this non functional website http://*** with phone number 1-800-*** I also phoned them, apparently they are a collections agency for expedia, and they said they have no records on my name, phone number or expedias intinerary- Now, why in the world would expedia try and collect moneys from me, again- They have my moneys. Today my bank said that they sent correspondence to expedia who is supposed to respond within 45 days and that date will expire 6/2. After all this, no services rendered, no moneys- Still expedia is non responsive to my calls. Today I was on the phone 1:52 minutes bounced around from extension to extension. This is a consumer nightmare and the worse is that Ive used expedia for all my pst family trips- Is it fare to use them again- I can provide bank statements showing no refunds.
Terribly disappointed and thankful for your efforts to collect my funds
Sincerely
***
Sincerely
If I could leave zero stars, I would. Absolutely the worst experience of my life. Due to COVID19, I had to cancel my package deal a few days before we had to leave and despite the fact that I was told that Expedia was only helping those who were leaving in 48, I got disconnected every time I called. I had to call through the airline and cancel a few hours before my flight because of how horrible Expedia’s customer service was. Then, I tried calling for 2 weeks and was continuously disconnected. My friend who booked everything through *** was given a refund and helped within one day meanwhile it’s been 3 weeks and everytime I’m on hold I’m disconnected. A functional website such as Expedia should not be having these issues, especially during emergency times. I would never recommend Expedia ever again. Go with *** for people that care.
VRBO is an Expedia Company. I booked a vacation rental via VRBO. We were unable to stay due to COVID-19. The property owner agreed to refund the entire amount. VRBO claimed they would send a refund in five to seven business days but it has now been over two weeks and no refund has been processed. Do not do business with Expedia.
Expedia.com continues to allow you to book flights during pandemic. I booked 2 flights one for next year 2021. When airline canceled flight they ask you to contact Expedia for refund. Expedia won't let calls connect unless you enter a flight confirmation number and your flight is within 72 hours. Meaning I'd have to wait a year to be able to connect and get refund. Then on second flight they charged my bank account 7 times for one flight and again no calls can go through unless flight is within 72 hours.
May 2, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact
Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from Ms. *** (Revdex.com
case number ***) regarding her flight reservation. We understand the
customer is requesting a refund of the booking.Upon research, we are unable to locate an itinerary associated with Ms.’s
complaint. We respectfully request that Ms. provides us with the itinerary
number the customer is referring to. The requested information will enable us
to appropriately address the customer’s concerns. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Gayana *** Corporate Correspondence Team
I’ve been attempting to file a complaint against two specific Expedia employees, both of whom work in the Credit Card Dispute Resolution department. These employees levelled financial threats against me as a result of a credit card dispute I initiated against an airline I booked through Expedia. This has been an ongoing process for the last 7 weeks, since early February.
I was directed by Expedia Corporate Customer Care to file a complaint on their website, and I did so. I subsequently received an email from a different Corporate Care Agent, saying that the case was too complicated to file over text and that it must be resolved by telephone. I was directed to call their customer service number, provide my case number, and request an immediate escalation to Tier 3 Corporate Customer Care.
I called the number this agent provided and after spending the majority of a 3 hour phone call on hold, I was told that they could not file the complaint and that I would have to directly contact the two agents against whom I am trying to file a complaint in order to move forward. I was initially advised by Expedia Corporate Customer Care, back in February, to not contact the two employees in question as they were thought to be scammers posing as Expedia employees. No records of them or their department were found at that time.
I am currently outside of the United States and can not afford to spend money on three hour international phone calls that go nowhere. I requested that Expedia call me, as they have done on multiple occasions in the past regarding this matter, and I was told that it would be impossible for them to do so. This is clearly untrue.
May 4, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect
a one-way fare from with *** from Seoul,
South Korea to Dublin, Ireland on March 4, 2020. We understand Mr. is requesting a call from Expedia to
formally file a complaint on two Expedia employees.At Expedia,
we take customer complaints and feedback seriously, and strive to provide our
customers with a great experience and humbly apologize for the treatment Mr. received. Please
know the proper channel will be notified and handled accordingly. An attempt was
made to reach the customer via telephone, however the call went to voicemail. We
thank Mr. for bringing this to our attention and have added a $200
travel coupon to the account for the inconveniences. The coupon is good for a
pay-now hotel reservation, and will expire June 30, 2021.We thank you for
allowing us the opportunity to address the issues brought to our attention. If
you have any further questions or concerns regarding this matter, please feel
free to contact us.Sincerely,Michael *** Corporate
Correspondence Team
My Expedia Itinerary # is ***.
On Mar 15, I booked a flight on Expedia’s website for the 03/21/2020 flight, from Los Angeles to Beijing, transiting in Taipei, and I got an email from Expedia sending me this itinerary, but no ticket number. At this time, the website showed that the ticket is processing.
I changed my plan on Mar 18, canceled this flight through the guidance of the website, the website showed that “the reservation is cancelled”, though no confirmation was sent to my email, which made me unsatisfied and a little worried. I contacted the bank of my credit card, they confirmed that the payment was made successfully. No information about my refund was sent from Expedia.
Similar experience with others, I tried all the methods, tried to contact them for 3 weeks, but it’s really hard to catch them. I called them, waiting for hours with no response; called them with another 2 numbers, they hung me up; called with another number, they are having technical problems; talked with them online, only robots replied. I don’t understand why no email ways to resolve these problems.
I finally found a way to contact them – submitting a request by selecting a workable topic on their website, though at first they didn’t want to reply. Then the most magical thing happened.
Expedia told me the payment was not made yet, the ticket and ticket number were not processed, I have cancelled it successfully and will receive a full refund. So I confirmed with my bank again that the payment was made, Expedia then asked me to talk with ***, where my ticket is from. How can I confirm with *** when I have booked the flight through an agency with no ticket number?
Fortunately, after I checked my payment carefully I found the ticket number stated with the payment on my bills. I confirmed with ***, they said my flight was not cancelled.
Totally different from what I have seen and heard from Expedia.
May 4, 2020 Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. , Revdex.com case number *** regarding a refund. We understand that Ms. is requesting a refund for her cancelled flight and some form of compensation.
Our records indicate on March 15, 2020, Ms. or an authorized user of the account self-booked a one-way flight with *** Airways departing on March 11, 2020 from Los Angeles, CA, USA to Beijing, China via ***.
After further review on May 4, 2020, Expedia was able to verify there are no notes or documentation on the Expedia account in regard to the flight being cancelled. Expedia was able to verify the flight was cancelled by *** Airways on March 19, 2020 and no notification was forwarded to Expedia. Expedia submitted a refund script to *** Airways on April 15, 2020. *** Airways will process the refund to the customer’s original form of payment. Expedia call *** Airways and their voice mail advised that they are refunding flights to Taiwan.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** Airways was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia is not able to honor the refund request or compensation. The refund will be processed by *** Airways and based on the pandemic Expedia is not offering compensation. Expedia is not able to offer a timeline for the *** Airways refund. If Ms. has questions, we’d recommend contacting them directly.We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
Expedia's reply confuses me, I wonder if they really saw what I was talking about.To simplify, I booked a March 19 flight, I then cancelled it, the fee was deducted from my bank account while all the information on Expedia and Expedia's employees themselves told me the ticket was not issued (so the money shouldn't be deducted). I called the bank, called Expedia, called *** with efforts only to figure out what on earth have happened. The fact I have found, after communication with the above parties, is that the flight was booked and ticket issued successfully (though Expedia didn't provide me with any ticket number from beginning to the end, and kept telling me the ticket wasn't issued) but canceled unsuccessfully (though I did cancel it through Expedia with Expedia now shows that it is "canceled").The only difference according to Expedia's reply on May 4, is that they held the ticket was canceled successfully.Well, wordless. I do understand Expedia is suffering under the current situation, after all, who is not? Just dislike the tone of the email from them filled with a sense that they did nothing wrong. First, Expedia booked a ticket without ever telling me the ticket number, actually they can't even find the number themselves (they didn't even believe they have booked it), I have to ask find it out and tell them, hey here is the ticket you have booked for me, surprise; second, I canceled the ticket by Expedia, which Expedia shows succeeded but *** said not. More importantly, all the stuff has nothing to do with the COVID-19, just something is wrong with Expedia's COMMON service, which made me suffer.Yes, *** said they are refunding me, though I am not sure if and when I will get that refund, that's the only comforting news I have heard throughout the transaction. But, if Expedia really thinks they did nothing wrong, their service is wonderful, brave confidence, no apologize, I admire. And by the way, how could a person book a March 11 flight on Mar 15, as stated in Expedia's reply? Sorry, but such kind of mistakes just remind me of your previous service.
Sincerely
I purchased 4 flights to NYC from Expedia with the 24 hour full refund guarantee. I called back the next day to cancel well within 24 hours to obtain a full refund and it was impossible to reach them. I have time stamped photos as well as video evidence that there was no reasonable way to cancel my reservation. This was entirely the fault of Expedia and I spent hours trying to reach them to no avail. I tried the app, website, twitter, chat, and phone and none of them worked. When I finally reached them 2 days ago the accepted no responsibility and kept me on hold waiting to speak to a manager for over 2 hours and then disconnected. They have stated I had the responsibility to cancel within 24 hours and because I did not I would have to work through the airlines. This is not acceptable and I am asking for a full refund for all fees, etc that I cannot recoup from the airlines. I do not want credits or vouchers.
May 4, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from Mr. *** (Revdex.com case number ***)
regarding his flight reservation. Our
records indicate that on March 11, 2020, the customer, or an authorized user of
the Expedia account, self-booked a nonrefundable roundtrip flight for four
passengers on the Expedia’s mobile site, under itinerary ***. The
booking included an outbound flight with *** Airlines from Charlotte, NC, to
New York, NY, departing on April 4, 2020, and a returning flight with ***
Airlines from Newark, NJ, to Charlotte, NC, departing on April 7, 2020. The
customer paid $337.20 in total for both flights. We understand Mr. is requesting a full
refund of his flights. Upon
review, the customer contacted Expedia on April 2, 2020, and advised our agent
he tried to void the flights within 24 hours from booking, but his attempts
were unsuccessful. Upon further review, the customer self-cancelled both flights
online via Expedia’s mobile app on April 4, 2020. Due to the nonrefundable policy
of both flights, the customer didn’t receive a refund of the booking. On
May 4, 2020, using Expedia’s internal tools, we were able to confirm that the
customer tried to cancel his flights within 24 hours from booking, but
cancellations didn’t go through. On May
4, 2020, we issued a full refund of $337.20 back to the customer’s original
form of payment. It may take up to 30 business days for the refund to process,
depending on Mr.’ financial institution. Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use,
which expressly state:
The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
I am trying to get refunds on my travel due to my state's governor restricting travel for 70+ days. I need to be able to get my money back because I cannot travel and will face $1k fine and 90 days in jail. Nobody's helped and it's been day two or three of trying to seek refunds.
Company said they processed refunds and refunds still have yet to appear on my credit card.
I wish to receive my refunds
May 4, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact
Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a refund status of one of his bookings. We respectfully request that Mr. provides us with the itinerary
number he is referring to. The requested information will enable us to
appropriately address the customer’s concerns. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Gayana *** Corporate Correspondence Team
My flight to Thailand was canceled due to Covid-19. I purchased two hotels though Expedia.com with travel insurance and once I began to cancel my hotels, Expedia.com was not able to cancel one of my hotels so I was charged $412.31. I have reached out to Expedia.com multiple times (before my hotel booking date and after) to have them review the charge, but it was not accomplished.
May 4, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to
address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a hotel reservation. We understand Mr.
*** is requesting for a full refund of his hotel reservation due to the Coronavirus outbreak.
Our records indicate that on December 2, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a hotel reservation using Expedia’s
website, under itinerary *** for one traveler. Staying at the ***, with added Travel Protection Hotel Booking Protection Plus.
We acted as a liaison with the hotel on Mr.’s behalf for the refund request. Unfortunately, the hotel has denied the approval. Mr. was approve to
exchange the dates on the reservation until As you may know, Expedia acts as an independent agent for reservations for airlines, car rental companies, and
hotels. When you purchased a reservation through Expedia.com, Expedia acts as the agent between the client and the vendor. The vendor provides the rules
and restrictions of the reservation and we have no authority to circumvent or to override those policies. While we regret that the experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Dez ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: I purchased travel insurance with Expedia.com ($22) that insured I would received a full refund for the amount of the booked hotel when I tried to cancel. Due to a website issue on Expedia.com I was not able to cancel the hotel myself and was instructed to open a case with Expedia.com Customer Service. Once the case was open, I followed up many times to confirm the hotel was canceled and received no confirmation of the canceled hotel. I have attached the email communication with Expedia.com Customer Service.
Sincerely
May 11, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: *** Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mr. *** (Revdex.com case number ***). We regret to hear
Mr. did not accept our response and/or resolution offered.
When researching this matter we were able to receive the property response via email to only allow an exchange until
November 2020; not a refund. As you may know, Expedia acts as an independent agent for reservations for airlines, car
rental companies, and hotels. When you purchased a reservation through Expedia.com, Expedia acts as the agent
between the client and the vendor. The vendor provides the rules and restrictions of the reservation and we have no
authority to circumvent or to override those policies.
While we regret that Mr.’s experience was not as we would have hoped. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this
matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: Hello, I would like you to explain why travel insurance can be purchased through Expedia.com if the travel insurance doesn't ensure a refund if the trip is going to be canceled? Your Customer Service team should have handled the cancelation in time, but you failed to and now I am paying the price for your lack of professionalism.
I have been very patient with your company in regards to this manner and I expect your company to take responsibility for mishandling this situation.
Sincerely,
***
*** ALL SUPPORTING DOCUMENTATION REDACTED BY Revdex.com
Terrible service, will never use them again. Have been told by *** that there are multiple notes in the reservation itself stating that we are entitled to a full refund. Even gave me the line numbers and verbiage. I then get told by expedia that they want to give me a travel voucher. May be a gimmick to keep their business up?!, but it is a Federal DOT (Department of Transportation) law that if an airline cancels a flight, you are entitled to 100% refund ( not some credit that forces you to use their service again ). No wonder you have to wait for 3 hours to speak to someone, they don't take care of the problems the first time. They are getting repeat calls I'm sure. Users of expedia beware. Skip these guys, go straight to the vendor.
I booked a flight to see my daughter graduate the army but due to virus state of emergency I had to cancel the flight. I purchased flight protection and was given a credit. I need a cash refund will not be traveling.
May 1, 2020Revdex.com Alaska,
Oregon & Western WashingtonComplaint
DepartmentRE: Expedia Case # ***Dear
Revdex.com, Thank you
for taking the time to contact Expedia regarding an issue from our customer. We
appreciate the Revdex.com (“Revdex.com”) allowing us time to address the
comments and concerns brought to our attention. Expedia is
responding to the consumer complaint from ***
*** (Revdex.com case
number ***)
regarding a flight reservation on itinerary ***.Our records reflect a combined one-way fare
with *** and *** Airlines. We understand Mr. is
requesting a refund for the unused flights.
***
Airlines is extending future travel credit to customers. New tickets
must be reissued/commence by March 2, 2022. Change fees are waived by ***
Airlines, however fare difference may apply.
***
Airlines is extending future travel credit as well and is allowing change fees
to be waived when new travel is completed by December 31, 2021. New travel must
commence by March 2, 2021. Fare difference may apply at time of re-booking. Mr.
*** must call Expedia to when ready to re-book new travel with *** and
*** Airlines.
We understand that Mr. is dissatisfied with receiving a credit
with an airline vs. a full refund. We’ve worked incredibly hard to work with
our partners to provide travelers with as much flexibility as possible due to
COVID-19, particularly for flights that are ordinarily non-refundable or limit
changes. We recognize that an airline credit may not be what the customer is
looking for, but know that these are extraordinary circumstances that travel
partners are trying to work through and Expedia Group must follow the airline
policies.
We thank
you for allowing us the opportunity to address the issues brought to our
attention. If you have any further questions or concerns regarding this matter,
please feel free to contact us.Sincerely,Michael
***Corporate
Correspondence Team
I paid for a reservation thru Expedia on March 17 for The *** in *** Lawrenceville Nj for March 18-22. I went to the hotel on March 18 to check in and was refused a room at my price because they couldn't find my reservation. I showed the front desk my reservations number and still couldn't find it, they wanted to give me a room for double price , I stated I wold goto another hotel. I try to call the following day but was on hold for over an hour, idid not want to ruin my short vacation by staying on hold, and consider this not that important to what was happening in the world> When I got back home I try to call and was hung up on 7 times, was told to email receipt to email that was bounce back to me I had a supervisor finally call me back saying the hotel refuse to give the money back so they can't refund me my mone. iwas on hold for a manger for over 50 mins and was hung up on. I was told by expedia it was the hotel fault, iwas told byt he ***it was Expedia fault
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a hotel reservation. Our records reflect a four night stay at ***
*** – *** checking on March 18, 2020. We
understand Mr. is requesting a refund as the hotel did not show an itinerary
on record during customers check-in.On April
3, 2020, an Expedia corporate representative processed a refund of $239.77 due
to hotel error. On April 9, the refund processed was stopped by Expedia as we
encountered a dispute of the original charge. We are
unable to process any further refunds at this time as Mr. will receive
the funds from his financial institution.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
NYC is on lockdown there for can not travel there I called ahead of time from my trip to cancel and get refund they said they did it I called hotel , hotel says they can refund me bc Expedia never called for refund! I called Expedia back to get me my refund they keep hanging up on me and having me on hold for hours upon hours and no one helps or even hears me out . I got an email later saying hotel denied my refund bc I was a “no show” and my COVID-19 reasoning was not a good reason . I called again and still on hold hours upon hours and no one so I called hotel again and they stated it’s marked no show bc Expedia never called to her refund if they had them they would’ve issued it , I have been calling them still and nothing when I get an agent they just throw me pack in the hold queue saying the are going to check my trips notes but never get back on phone. Now I have no choice but to complain bc I feel like they are ripping me off and not even trying to help me get my
Money back especially in these times where money is essential to me
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a packaged itinerary. Our records reflect a round-trip fare with *** Airlines departing Houston,
TX to Newark, NJ on March 17, 2020, returning March 21, 2020. And a
four night stay at ***. We understand Ms. is requesting a refund as she was unable
to travel due to the Covid-19 pandemic.Expedia
is unable to modify, exchange or refund Ms. for the *** Airlines
flights as this is a low cost carrier that limits Expedia the ability to do so.
Ms. must call *** to make any modifications or to request for a refund. The
hotel portion was booked as non-refundable that cannot be changed or cancelled
without penalties of the full amount paid. On March 9, Ms. or someone
with account access called our customer support line and spoke with an Expedia
representative to request a change of dates to May 26 through May 30. No one
was available that day to approve the change so the request was sent to an
offline team to follow up. We spoke to
*** from reservations on March 17 who advised they did not have the
inventory for the dates requested. An email was sent to the customer with said
information on March 17 and April 1. To further advocate for the customer, an
email was sent to the hotel for a refund request.An Expedia
representative will contact Ms. directly with any updates from the
***. Refunds are not a guarantee and subject to hotel approval.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Due to the current national emergency in both the US and the State of California I cannot risk traveling and risking my health. Expedia is denying me a refund for an international flight and recommending calling 72 hrs before the departure date. Given that the traveling is a risk to my health there is no reason to deny my refund.
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight itinerary. Our records reflect a one-way fare with *** departing Reykjavik,
Iceland to Minneapolis, MN on April 30, 2020 ticketed for ***. We
understand Mr. is requesting a refund or credit for the unused flight.*** is providing future travel credit to customers. The credit request has been
processed by Expedia and will be valid for one year from the date it will be
issued. Mr. will receive an email when the credit is issued.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Itinerary # *** was booked on March 16 2020, for a trip to Mexico, then covid travel warnings started. Of course I didn't want to get trapped in Mexico! Tried to cancel, was on hold for 5 hours! Have tried Daily, still no response, hotel in Mexico contacted me and states expedia must refund.
I have documented all contact if needed. Just want my money back! 2,159.04
K will continue trying to call. But has been useless.
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a packaged itinerary. Our records reflect a round-trip fare with *** Airlines departing Miami,
FL to Cancun, Quintana Roo, Mexico on March 17, 2020, returning March 24, 2020. And a
seven night stay at The ***, Cancun for two adults checking in
on March 17, 2020. We understand Mr.
*** is requesting a full refund of the itinerary due to the Covid-19 Pandemic.The
*** reservation was not cancelled before travel and must be approved by
the hotel for a refund request. Unfortunately the property is closed, however
an email was given to request refunds. An email was sent to the property and an
Expedia representative will contact Mr. directly when the property responds.*** Airlines has extended their future travel credit for
customers. Any
ticket purchased on or before April 7, 2020, for travel between March 1, 2020
through September 30, 2020, will not incur a change fee prior to travel.
Customers must pay any fare difference, if applicable, at time of ticketing of
the new fare. New travel must be completed by December 31, 2021, and changes to
origin and destination cities are allowed.We
understand that Mr. is requesting a full refund rather than receiving a
credit with an airline. We’ve worked incredibly hard to work with our partners
to provide travelers with as much flexibility as possible due to COVID-19,
particularly for flights that are ordinarily non-refundable or limit changes. We
recognize that an airline credit may not be what the customer is looking for,
but know that these are extraordinary circumstances that travel partners are
trying to work through and Expedia Group must follow the airline policies.We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Complaint: ***
I am rejecting this response because: it was literally purchased less than 24 hours before the announcement about the covid virus was disrupting everything. I tried for literally 5 hours on hold with expedia numerous times. Got no where.
Not accepting anything but a full refund.
Sincerely
due to covid 19 we had to change our trip this was done two weeks ago I was informed we had a 264.96 refund coming and a 65.00 refund coming.. it has been over two weeks with no refund reference number
May 2, 2020Revdex.com Alaska, Oregon & Western WashingtonComplaint DepartmentRE: Expedia Case # ***Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***)
regarding a hotel reservation. Our records reflect a four night stay at ***
*** by *** on *** We understand Mr. is requesting a refund for $264.96
and $65.00.
A refund has been processed for $264.96 on April 6, 2020 on
itinerary ***,
and the amount of $65,00 was processed same day to itinerary ***.
Mr.
has confirmed both of these refunds with Expedia.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.
Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely