Due to Covid-19, I have had to cancel a trip. I have in writing from two separate hotels that they would refund the money previously collected in booking due to the pandemic. Expedia requires cancellations go through them. Upon cancelling, Expedia has not refunded the money, or been available to contact a customer service representative. Calling the company, or requesting a call back ends in Expedia hanging up the call before a customer service representative is reached.
Expedia.com Response
• Apr 29, 2020
April 29, 2020
Revdex.com
Central Ontario
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.com is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding a hotel reservation.
Upon researching the complaint the customer did not provide an itinerary number. While the email address is linked to an Expedia account, there is no mention of the itinerary the customer mentions he received authorization from the hotel. We ask that the customer provide further information on who authorized a refund at the hotel.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please contact Expedia at 1-800-***. For immediate attention and to confirm the itinerary number you may contact Expedia by phone since our wait times are now much lower.
Is was on vacation with my daughter's I booked a Room for 5 days ] I called ahead like I was asked to do to make sure I had no problems checking in they said call if I had problems I got to the Room at 2 o'clock in the morning there was problems and expedient would not answer the phone they still have not answered the phone and I had to pay out of pocket for 5 nights
Expedia.com Response
• Apr 28, 2020
April 28, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer complaint from Ms. ***. Expedia, Inc. is responding to the consumer complaint from Ms. (***) regarding a hotel refund request.
On March 3, 2020, the customer self-booked a hotel reservation for four nights via itinerary number ***. The total amount paid for the reservation was $201.21. We understand from Ms. complaint when she arrived at the hotel she was not allowed to check-in. Ms. is requesting a full refund and an unmentioned amount she claims to have lost due to not being able to check-in.
Expedia has reviewed all of the customer’s concerns. We contacted the hotel regarding the customers claims, the hotel agents mentioned they show Ms. made multiple reservations, however she arrived at the hotel after 2AM and was considered a no-show. The hotel did not authorized a refund. We have determined no refund will be provided since Ms. accepted the terms before completing the booking.
As you may know, Expedia.com acts as a third party intermediary for airlines, car rental companies, and hotels. We are unable to change rules imposed by the hotel. Furthermore, when using our website the customer accepts the Terms of Use which mentions the information below. I have posted a portion of the Terms of Use below.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.
LIABILITY DISCLAIMER
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us by phone.
I purchased a round trip flight from San Antonio To Guadalajara Mar 9 - Mar 24 for my husband. I tried to get in contact with expedia multiple times prior to the 24th as well as the actual airline *** I was on the line for many hours and at certain points it disconnected, I did not have an opportunity to talk to anybody. I was trying to see if I could get a refund or some credit due to the COVID19 situation as the president proceeded to close the borders I had to buy my husband a sooner flight from a different airline to ensure his safety. I took every measure I could to try to contact expedia and the airline ***, and I would just like my money back for half of the amount that I paid (the one ticket from Guadalajara to SAT). I ultimately gave up since I tried calling so many times but I didn't know I could file a complaint until today. Thank you.
Expedia.com Response
• Apr 28, 2020
April 28, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. *** , Revdex.com case number *** regarding a refund. We understand that Mrs. is requesting a full refund or credit for the return flight.
Our records indicate on February 14, 2020, Mrs. or an authorized user of the account self-booked a round trip flight on *** departing on March 9, 2020 from San Antonio, TX to Guadalajara, Jalisco, Mexico and returning on March 24, 2020, via ***
After further review on April 27, 2020, Expedia has been able to verify there is no documentation of calls or notations on the Expedia account. Expedia was able to verify the outbound flight was used. Expedia contacted *** and they advised their COVID19 policy allows a change with no change fee charge. If there is a fare difference the customer would be responsible. The date and routing can be changed and new travel must be booked and completed by February 14, 2021
Mrs. will need to contact Expedia Customer Service Department at 877-*** to exchange the ticket.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mrs. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia will be able to exchange the ticket but is not able to honor the refund request. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Impossible to contact and don't care about travelers. I spent over 17 hours on hold trying to get through to them yesterday. They finally called me (twice) only to put me on hold both times for over 3 hours. Both times I finally gave up as I realized I had gone to the back of the queue. I got off the phone at 2 am after being put on a transfer to an agent who purportedly could help me get a refund--three hours and they never picked up. My flight back was cancelled by the airline so it was evidently not possible for the rep to help me. Clearly I went to the back of the queue each time, like everybody else in this position--when they finally answer, they try to transfer you (and I'm polite and understand the reps have to deal with this awful situation and this terrible company). You end up back on hold listening to their awful music selections and their stupid messages (yes, we know to get a boarding pass before boarding). The reps were nice but not able to do anything, which seems to be by design so they won't have to refund anybody.
My flight is tomorrow. I have to cancel--my work event was cancelled as a result of COVID-19 and I'm in a state where only the most essential travel is allowed, so there's no point in the trip and it looks like they want me to swallow my loss, I'm insured but the insurer needs me to cancel with them, not online as it could void the policy. How am I supposed to do that when Expedia won't help and just wants to waste customers' time?
I don't want vouchers as I won't use them. I want my money back. Expedia should have an easy link to cancel with full refunds. Instead they waste hours of our time after firing a ton of staff earlier this year to increase their profits. Their systems are not fit for purpose.
I will never use them again. If my money isn't returned, I will join whatever class action suit is levied against them, sue them in small claims court or call my bank for a chargeback. They are by design impossible to contact--I've refreshed the online chat hundreds of times, The wait is so long to speak to anybody (over five hours and counting) that my phone battery died and I'm burning through my minutes. This is not my full time job.
They are committing business suicide as none of their customers will ever use them again after their terrible job handling this. Even their marketing department have failed and stopped bothering with social media complaints. Fail at every level. Never again.
I booked a hotel room for Friday 3/13/2020 through Expedia. That Thrusday is when everything started to be cancelled due to corona virus. I called the hotel thrus and they told me I had to contact Expedia. I called and finally got through. Talked to somebody, they said they would take care of it and put me on hold to contact the hotel. He said if we get disconnected he would call me back. After being on hold for 2 minutes we got disconnected. I tried calling back that night (all night) and the next day and expedia's lines were down. I didn't know what to do, so I cancelled my reservation on expedia. I got through after that about 10 tries after I cancelled myself. Lady said she couldn't help me after I cancelled myself. Explained to her what happened and it was not my fault. I asked to talk to the supervisor. Supervisor said there systems were down. I told him he could pull the call, he couldn't help me. Also, his attitude was not appreciated. I am seeking a refund. Itinerary # ***. Refund requested of 161.29
Expedia.com Response
• Apr 28, 2020
April 28, 2020Revdex.com Alaska, Oregon & Western WashingtonDear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a hotel reservation. Our records reflect a one night stay at *** for three adults. We
understand Mr. is requesting a refund due to the Covid-19 travel advisories.
On
February 29, 2020 Mr. or someone with account access, purchased accommodations
at the *** while selecting a non-refundable room which cannot be
changed or cancelled without a full penalty of $161.29 imposed. Expedia has
advocated the refund request to *** and was advised they will make an exception
due to the current global pandemic.
A refund
has been processed in the amount of $161.29 to the original form of payment
used. Expedia's refund timing may take up to 30 business days to see reflect.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I had a travel booking to Rome, Italy from 20 March-23 March. However, I been attempting to contact Expedia everyday since 26Feb to cancel our trip due to the US European Command and the government of Italy declaring travel restrictions. We received an email from the CEO of Expedia which states we could cancel our itenarary free of charge. I am only asking that Expedia give us credit so we can book a later trip when COVID19 crisis is over. I've been on hold for hours every day since 26FEB. Expedia has made it nearly impossible for consumers to get refunded, reschedule trip, or receive a credit. The CEO acknowledges exactly what's happening and to blame partners is completely immoral. Expedia needs to have a better way of dealing with this situation. I guarantee Expedia will respond with the same generic message as others received on Revdex.com. I'm empathetic of the world pandemic and corporations receiving a backlog but send a simple email the consumer can fill out (1. enter itinerary number 2. receive refund 3. receive store credit). Why put the consumer through heartache of being put on hold. Also, the site isn't allowing allowing nonrefundable options for some booking and stated we need to call (2-3 hour wait).
Expedia.com Response
• Apr 27, 2020
April 27, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. ***, Revdex.com case number *** regarding a request to for a credit. We understand that Mrs. is requesting a credit for future use. Our records indicate on February 10, 2020, Ms. or an authorized user of the account self-booked four roundtrip flights on *** departing on March 20, 2020 from Frankfurt, Germany to Rome, Italy and returning on March 23, 2020, with a three night hotel stay at *** via ***.
We can confirm on there have not been any calls documented on the Expedia account regarding cancelling the reservation.
After further review on April 27, 2020, Expedia has been able to verify in the airline system the itinerary was cancelled by *** on March 17, 2020. Expedia contacted *** and the *** agent advised the flight was cancelled on March 17, 2020 and can be fully refunded. She advised that *** is not giving waiver codes currently for refunds. Stated we will have to contact them back in 14 business days since they are not processing refunds because of the overload of refund request due COVID19. A voucher could be issued but would valid for 12 months from the date of issue for travel date. Contacted the hotel and they are closed but asked that we email them a request. Emailed the hotel asking of they will authorize Expedia to issue a refund for the reservation to due COVID19.
Ms. will need to contact Expedia back after 14 business days. Expedia will contact *** for a waiver code as they advised, hopefully by then the hotel as replied to our email.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Customer Response
• Apr 27, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The reason there is no documented recording of me calling is because simply could not get an agent on the line. I waited up to 1hr each time. However, I am so happy to see an Expedia agent doing her due diligence in helping those who purchased through Expedia. To know that my concerns aren’t falling on deaf ears is great to see. Thank you DIDI!!!
We have received a message from the hotel that they have shutdown the hotel for 12 weeks and both of our reservations are canceled for a full refund without any penalty . The reservations number are Itinerary # *** and *** each for 3 rooms. When I try to cancel the reservations it tells me that I will not receive any refunds.
I have tried multiple times to contact Expedia in various ways. No response whatsoever
Can you please help us receive a full refunds for both reservations. Thank you.
Expedia.com Response
• Apr 25, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding hotel reservations on itineraries ***
and ***. Our records reflect a total of six rooms at ***. We understand Mr. is requesting a
refund for all six rooms due to the closure of the property.
On April
11, 2020, Mr. or someone with account access processed a cancellation online
via mobile device. *** applied a waiver for a complete refund
of all six rooms for the customer without penalty. A refund has been processed
for a total of $4282.38. Please not refunds may take up to 30 business days to
reflect back to the original form of payment.
No further
action has been taken as Mr.’s needs have been fulfilled.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Apr 25, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I had purchased 2 tickets for my parents to fly on April 1 from Bolivia to Miami, but my mom, who is 80 years old contracted dengue. Due to this, I knew her immune system would be compromised and before the COVID 19 got out of hand I called the airline to find out what were my options. The airline at the time told me I could get a full refund or change the dates, the only thing I would have to pay was the difference if the tickets changed price. However, they said I would have to go through Expedia because I had booked with them. I have been trying to speak with someone from Expedia for the past month and no person will answer. I went to their pages when they had the option to cancel the bookings due to COVID19 and tried to do it that way, they asked for reservation number and ticket number, but when it got to the airline, they did not have *** in their drop down menu and I had to pick one, so I picked another *** airline. I got an email from Expedia apologizing because they are unable to answer calls and blah blah. I am 4 days away from the trip and still not able to speak with someone to address this issue. The point is, that on their answering service, it says there will be no refunds, only credit, yet had I been served at the time I initiated the process, the airline was going to give me a full refund due to their waiver. I am upset because with this COVID19 emergency, which we know will linger for a long time, will not risking my parents life to have them fly ever again!!! so I need the full refund as it would have been 3.5 weeks ago. I can't do this with an automated system with the push of a button as they intend everyone to do.
Expedia.com Response
• Apr 27, 2020
April 27, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** regarding a refund. We understand that Ms. is requesting a refund of $920.86.
Our records indicate on February 4, 2020, Ms. or an authorized user of the account self-booked two one way flights on *** departing on April 1, 2020 from Santa Cruz, Bolivia to Miami, FL and returning on April 17, 2020, via ***
We can confirm on March 30, 2020, the customer called to cancel the reservation due to the virus situation. Our representative checked for a COVID policy and could not locate one. Our representative advised the customer based on the fare rule of the airline the ticket was non-refundable. Our representative advised the customer to contact the airline and file a complaint or file a complaint on their website.
After further review on April 24, 2020, Expedia has been able to verify in the airline system the itinerary was cancelled on March 23, 2020. There was a refund processed April 9, 2020 for $460.43 for each ticket to card ending *** The refund should appear within the next two billing cycles.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** Airlines was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
I booked flights for 3 passengers from 3/20/2020-3/23/2020 that were refundable tickets. Due to COVID-19 pandemic, I was unable to travel as planned as I am a healthcare provider and was banned from travel by my employer. I tried for 3 days to contact Expedia via live chat, email, and phone. Live chat said "we are too busy, try again later". Via telephone, I was disconnected after 1 hour on hold three separate times. No response to the email I sent.
The planned trip is now over, none of us were safe to travel. I am seeking to get either refund (preferred) or credit (acceptable) of the price paid. I tried very hard to contact them and was unable to reach them prior to my travel date.
Expedia.com Response
• Apr 27, 2020
April 27, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We
understand Mr. is requesting a full refund or a future travel credit due to the Coronavirus outbreak.
Our records indicate that on March 13, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a flight reservation
using Expedia’s website, under itinerary *** for three travelers. Departure on *** Airlines from Chicago, Illinois returning
Orlando, Florida on March 20, 2020 and returning on March 22, 2020.
Upon reviewing this matter, we show Mr. departure flight is cancelled with a future travel credit as the flight is non-refundable and
changes were permitted. Due to *** Airlines travel advisory they are now waiving change fees and providing greater flexibility to travel,
which must be completed by December 31, 2021.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject
to the rules and restrictions of those providers. Expedia does not own or operate any flights. Additionally, Expedia’s Terms of Use, which were
agreed to by Mr. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that his experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
Customer Response
• Apr 27, 2020
Complaint: ***
I am rejecting this response because:
There is no information about how to get these credits. Are they for Expedia or ***? What is the voucher number? Is there a contract information for Expedia? This is a poor response to my question. Also, FYI, I am MRS *** not Mr.
Sincerely
Expedia.com Response
• Apr 29, 2020
April 29, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mrs. *** (Revdex.com case number ***). We regret to hear Mrs. did not accept our
response and/or resolution offered.
A flight credit is the actual value of your tickets $86.80 total for three passengers $260.40 that can go toward the purchase of a new flight. The passengers are
responsible for any fare difference towards the new flight. However, any exchange fee penalty will be waived as a one time exception due to *** Airlines
travel advisory. Please contact our Customer Service Department when ready to book a new flight.
As you may know, Expedia acts as an independent agent for reservations for airlines, car rental companies, and hotels. Please note that Expedia is bound by
the rules and restrictions of the airlines and we cannot override those policies.
While we regret that Mrs.’s experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought
to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
I had scheduled a flight for two individuals for a vacation to Los Cabos in Mexico departing March 28th, 2020 through Expedia. I cancelled my trip due to COVID-19 governmental recommendations regarding flights to Mexico.. I called Expedia but couldn't get through to them. I then tried to cancel on-line and the message I received from Expedia is that I must talk directly with the Airline, ***. *** will not refund my ticket and will not talk to me over the phone. I paid a premium to have Expedia book the tickets and they should be responsible for taking care of this issue since they sold me the tickets. I also paid for travel protection which in this case should have some type of effect since Mexico is closing the border.
Again, I booked the *** Airlines flights through Expedia for two individuals - *** and ***. The Flight code for departure is *** (March 28th) and the return code is *** (April 4th). The Expedia account is under ***. *** will not accept my calls but since I booked through Expedia, I believe they should be the organization to refund my tickets or at least broker the refund with ***. The onus of the problem should be on Expedia.
Expedia.com Response
• Apr 27, 2020
April 27, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We
understand Mr. requesting to cancel his reservation with a full refund due to the COVID-19.
Our records indicate that on September 9, 2019, Mr. ***, or an authorized user of his Expedia account, self-booked a flight reservation
using Expedia’s website, under itinerary *** for two travelers. Departure on *** Airlines from Tijuana, Baja California to San
***, Baja California on March 28, 2020 and returning on April 4, 2020. With added Travel Protection Flight Protection Plan.
Upon reviewing this matter, we show Mr. flight was cancelled by *** Airlines. In order to provide a refund request, Mr. needs to
contact *** directly. We have no way of assisting with a refund as this is under *** Airlines authority.
We are pleased to confirm that we processed a refund for your Travel Protection Flight Protection Plan in the amount of $44.00.The time it takes
the refund to post to your account varies, depending on the time it takes the airline and your credit card company to process refunds.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject
to the rules and restrictions of those providers. Expedia does not own or operate any flights.
While we regret that his experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
I booked a trip though Expedia.com, my itinerary included a round-trip flight and a hotel stay for 3 nights on a foreign country.
Expedia.com claims on their website: "We follow the policies of our travel partners. Any cancellations, credits for future use, or fees are at their discretion. We cannot waive their policies or fees."
Due to COVID-19 situation I contacted the airline (*** Airlines) and my hotel to verify if I will have any penalties if I cancel my itinerary on Expedia.
My hotel agreed to refund 95% of the reservation cost and the airline company told me I will not have a refund, but I will get credits for reuse on my Expedia account. After 14 days I did't have the hotel refund issued, or the *** credits.
Expedia.com Response
• Apr 27, 2020
April 27, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package
reservation. We understand Mr. is requesting 95% of his hotel refund and a future travel credit due to the Coronavirus outbreak.
Our records indicate that on March 13, 2020, Mr., or an authorized user of his Expedia account, self-booked a package reservation
using Expedia’s website, under itinerary *** for two travelers. Departure on *** Airlines from Miami, Florida to St. John’s,
Antigua on March 14, 2020 and returning on March 17, 2020. With stay at the ***-All Inclusive-couples only.
Upon reviewing this matter, we show Mr. flight was cancelled with a future travel credit as the flight is non-refundable and changes
were permitted. Due to *** Airlines travel advisory they are now waiving change fees and providing greater flexibility to travel, which
must be completed by December 31, 2021.
We reached out to the property to request for a refund however, we are still awaiting a response. We will notify the customer via email once we
receive a response.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject
to the rules and restrictions of those providers. Expedia does not own or operate any flights. Additionally, Expedia’s Terms of Use, which were
agreed to by Mr. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that his experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
I have booked an *** flight for my parents from India to Dallas, USA on Mar 31. But the flight schedule has been changed multiple times over last few weeks. And I don't like them to travel with new flight schedule. Expedia sent me an email if I accept the changes. And I have replied that I don't accept the changes and they mentioned that they will contact me within 5 business days. But they haven't so far. And I wanted to call them and find out. But due to COVID-19 situation, they mentioned that I should contact them only if the travel date is within 72 hours. I have been trying to contact them through phone and chat for last 4 hours, but no response so far.
I have already talked to *** and they are willing to refund. Since I booked through Expedia, Expedia has to initiate the process.
Expedia.com Response
• Apr 25, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case
number ***) regarding a flight reservation for itinerary ***. Our records reflect a round-trip fare with *** departing Bengaluru,
India (***) to Dallas (***) on March 30, 2020, and returning September 23, 2020. We understand Mr. is requesting a refund due to a schedule
change admitted by the airlines.
On March
25, 2020, *** changed the departure time for flight *** departing at
8:55 P.M. on March 30 to *** departing at 4:30 A.M on March 31. On March 28 a
request for refund has been submitted via email to ***. An Expedia
representative has been working on the record with *** to obtain a waiver
for refund. Mr. has been contacted via email with updates, with the latest
update on April 25 advising the customer Expedia has filled a form ***
requested for a complete refund. Expedia is currently waiting for a reply from
the airlines for the next steps. Please be aware all requests are subject to
approval by ***.
We ask Mr.
*** to wait for an email reply by an Expedia representative as we are working
with *** to obtain the requested refund.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Expedia is not allowing people who don’t travel within 72 hours to contact them. That does not help someone who has covid-19 and unable to hold enough air in their lungs to talk. They refuse to reply to any email or social media message. Unable to contact them by phone. They are refusing customer service to paying customers who want a refund.
Expedia.com Response
• Apr 26, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight reservation on itinerary ***.
Our records reflect a round-trip fare with *** Airways
departing Sydney,
NSW, Australia (***) to Port Lincoln, SA, Australia (***) on May 3, 2020, returning
May 5, 2020. And a Flight Protection Plan. We understand Mr. is requesting a refund due to the
Covid-19 pandemic.
On April
6, 2020, *** Airways cancelled flights departing from Sydney making the
flight eligible for a refund according to the airlines policy.
A refund
request has been submitted on behalf of Mr.. If approved, allow up to
two billing cycles to reflect back to the original form of payment. An Expedia
representative will update the customer on the refund process via email.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
My girlfriend and I were traveling to Costa Rica on the 29th of March 2020. Itinerary number ***. We purchased travel insurance along with our flights. I have been on hold for over 12 hours between two seperate phone calls and have not received a response. I have received no response via email, and no response via live chat. There are no methods of contacting expeida which is unacceptable. If I wish to cancel my trip I am only be offered a flight credit that expires after 12 months. I purchased travel insurance to secure the cost of this trip and now I am not be offered a method to receive a refund. I'm filing this complaint before I go to small claims court to provide a last chance for expeida to return the money we spent. Maybe expedia will be more receptive to the Revdex.com. This is simple however, Costa Rica has closed its borders to foreigners. The *** has been made inaccessible due to the natural disaster of the corona virus. The following is a quote from the trip insurance purchased. "the Insured’s or Traveling Companion’s Primary Residence is made Uninhabitable, or the
Destination is made Uninhabitable or Inaccessible, by Natural Disaster."
Expedia.com Response
• Apr 26, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight reservation for itinerary ***. Our records reflect a combined one-way fare with *** and
*** Airlines departing Boston (***) to San Jose, Costa Rica (***) on March
29, 2020, returning April 3, 2020. And a Flight Protection Plan. We understand Mr. is requesting a complete refund due to
the Covid-19 pandemic.
On March
24, 2020 *** Airlines processed a cancellation to the flights making it
eligible for refund as per airlines policies. *** Airlines
processed a refund for both tickets on April 22, 2020 for $757.52 initiated by
customer request.
Expedia initiated the refund for the *** Airlines portion for
the amount of $394.10 and will be processed by *** Airlines. Refunds may
take up to two billing cycles to reflect to the original form of payment. A
refund for the Flight
Protection Plan has been processed by Expedia for $74.00 and may take up to 30
business days to reflect to the original credit card used.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I bought four airline tickets from Detroit to Grand Cayman and return, through Expedia. The Detroit to Grand Cayman flight was a *** flight, the return flight was a *** Airlines flight. Both airlines have cancelled my flights , I have been trying to contact Expedia for days, and I was on the phone for four hours straight without any response when I contacted them on March 28th 2020, my flight was scheduled for March 31st. Since these airlines cancelled these flights, ( I did not) I should be getting a refund, but nobody from Expedia is answering the phone. Please help . Thank you.
Expedia.com Response
• Apr 27, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a
flight reservation. Our records reflect a combined one-way fare with *** and
*** Airlines departing Detroit (***) to George Town, Cayman Islands (***)
on March 31, 2020, and return on April 5, 2020. We
understand Mr. is requesting a refund due to the cancellation of the
flights.
On March
19, *** processed a schedule change to the outbound departure from 6:15
A.M to 6:30 P.M. Expedia was advised by the airlines that they are no longer offering
refunds for schedule changes starting March 19. *** is offering airline
credit valid for 2 years from the date the flight was cancelled. The customer
may re-book travel up to March 19, 2022.
On March
14, a cancellation of the flights with *** Airlines was initiated by the
customer by calling in to their customer support line. Expedia was advised no
refund would be possible as no schedule change was present. The airlines is
offering flight credit and new travel must be completed by December 31, 2021.
The customer must call Expedia when ready to reschedule new flights.
As Expedia is bound by the policies of each respected airlines, a refund will
not be possible due to the information provided.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I made my flight reservations and then afterward the airlines changed the flight dates. I canceled because I could not fly on those 2 different dates. No one was available in customer service to help me over the phone, so I had to cancel. Every time I called the phone just hung up on me. The system is refusing to refund my money and I had to make other flight arrangements with a different airline. They said due to the corona virus there was no customer service available
Expedia.com Response
• Apr 27, 2020
April 27, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from *** (Revdex.com case number ***)
regarding their flight reservation. Our
records indicate that on March 23, 2020, the customer, or an authorized user of
the Expedia account, self-booked a one way flight for one passengers on Expedia’s
mobile site, under itinerary ***. Later on that date, an
airline-initiated schedule change occurred and on March 26, 2020, the customer
cancelled the flight. We understand the customer is requesting a full refund of
the flight.Upon
review, the customer booked a nonrefundable flight. We were able to use the airline’s
updated due to COVID-19 flexibility policy, and on April 27, 2020, we issued a
full refund of the flight in the amount of $596.00 back to the original form of
payment. Please note, it normally takes up to two billing cycles for refunds to
process. However, due to COVID-19, processing times are longer than usual and it
may take up to eight weeks.Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking *** accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
I booked a flight today 3/26/20 online at expedia.com for $112.00. The flight is less than a week away and with all of the shelter laws I wanted to purchase insurance in case I have to cancel. I received an error but it told me I had 24 hours to cancel or make changes so I completed the purchase. All day I have been attempting to purchase insurance for the flight. I called the toll free number and was on hold for 57 minutes before I was hung up on. I tried again on the link provided to "protect my trip" but I continue getting an error. I have a limited amount of time at which point I will not be able to receive a refund.
Expedia.com Response
• Apr 23, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a combined one way fare with Delta and American
Airlines departing Los Angeles (***) to San Francisco (***). We understand Mr. is
requesting an opportunity to purchase insurance on his purchased airfare.
On March 27,
2020, Mr. or someone with account access voided the flights
online via the Expedia website. The customer has since been refunded in the
amount of $111.80.
We are
truly sorry it was difficult to reach an Expedia representative who could have
helped Mr. purchase travel insurance. A hotel voucher has been added
to Mr.’s account in the amount of $50 for the inconveniences that occurred.
The coupon is valid for pay now hotel bookings valid until May 31, 2021.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Apr 23, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Expedia will not provide refund for my canceled flights has promised.
First, at the first of March, Expedia notified me that my airline had changed my flight schedule for a trip over Easter, and ask to me to accept or decline the change. I declined, and received email I would be notified--which never occurred. I repeatedly tried calling Expedia, but received message saying could not accept calls unless travel was within 72-hours.
Next, I received Expedia app notice that I could cancel my flight for a refund if it was COVID-19 related, which in this case was, as reason for trip was no longer applicable (wedding postponed). However, I received an email saying I was being issued an airline credit, but as it was a non-refundable ticket, that there would be a $200 change fee--which both were contrary to the initial notice.
Still cannot get a hold of Expedia.
Expedia.com Response
• Apr 24, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a round -trip fare with *** Airlines
departing Albuquerque
(***) to Des Moines (***) on April 10, 2020, and returning April 12, 2020. We understand Mr. is requesting an Expedia
representative to call him to get a full-refund or full-credit for future
travel.
On March
7, 2020, *** Airlines cancelled the outbound portion of the itinerary due to
a schedule change. The new departure time *** offered was to depart
Albuquerque at 2:05 P.M. rather than 6:00 P.M. Unfortunately these changes do
not qualify for a refund as per *** Airlines policy of six hours or more. Mr.
*** does qualify for future travel credit valid until February 12, 2022.
Change fees will be waived by *** while fare difference may apply.
Mr. was contacted to discuss the validity of his ticket
and a direct email was sent to him with said information as well.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Apr 25, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I purchased a vacation package through Expedia including: flights, transportation to and from airport, hotel, along with the travel waiver in February. Due to the COVID 19 virus we had to reconsider our travel. We followed Expedia’s instructions as to wait until 72 hours before our travel( which was today). Normally I would handle this online through canceling, however in order to use the travel waiver I need to call customer service and speak to an agent. I also would like to speak with someone to rebook the trip at a later date instead of canceling. Incompletely understand the havoc that COVID 19 has caused and the unforeseen hardship on travel sites and customers. I have been on hold for a total for 14 hours today without connecting with customer service. Despite the hardship, 14 hours with being disconnected at 2 hours and again at 12 hours is extremely frustrating and unreasonable.
Expedia.com Response
• Apr 24, 2020
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a packaged reservation. Our records reflect a five night stay at the *** - All Inclusive for two adults. A combined
one-way fare with *** and *** departing Minneapolis (***) to Cancun, Quintana Roo, Mexico
(***) on March 29, 2020 and returning April 3, 2020. And a
shuttle service from the airport to the hotel with ***
Mexico We understand Ms. is
requesting a call from Expedia to change her travel dates to a later time.
On March 27,
2020, Ms. or someone with account access called the Expedia customer
support line to inquire About changes and or refund options. An Expedia
representative assisted the customer with cancelling/refunding the hotel and
shuttle service. A change to the flights were made to depart on October 10,2020,
and returning October 15.
No further
action has been taken as Ms.’s needs were fulfilled.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Customer Response
• Apr 24, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Looking to cancel a trip that was scheduled for April 1, 2020. The package (Itinerary # ***) consisting of resort and flight fare was made through ***, which was shown to be a subsidiary of Expedia in their terms and services. I have been on hold for over 4 hours to try to speak an agent at *** because my reservation cannot be found on Expedia and therefore I cannot even connect to an agent there. I cannot cancel the flights on the airline website because the booking was made through the third party. The supervisor I have been emailing has essentially stopped responding. It's really unprofessional and shady - I almost don't believe that anybody is even working. The situation is so confusing, I'm not sure what else to do at this point to try and get my money back.
Expedia.com Response
• Apr 25, 2020
April 25, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact
Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding their package
reservation. We understand the customer is requesting a full refund of the
booking due to COVID-19.The
customer, or an authorized user of the *** US account, self-booked a package
for two passengers on the *** site, under itinerary ***. The reservation included an
inbound flight with *** Airlines, a returning flight with *** Air
Lines, and a refundable Junior Suite (***) with *** All
Inclusive, Playa del Carmen, Mexico, for April 2-5, 2020. Upon
review, on March 17, 2020, the customer self-cancelled the hotel portion of the
booking for a full refund in the amount of $796.85.On
March 24, 2020, *** Airlines cancelled the customer’s flight from New
York, NY, USA, to Cancun, Quintana Roo, Mexico, due to COVID-19 and issued a
full refund in the amount of $611.20 back to the customer’s original form of
payment. Upon
further review, on April 17, 2020, *** Air Lines issued a full refund of the
returning flight from Cancun, Quintana Roo, Mexico, to New York, NY, USA, in
the amount of $957.02 back to the customer’s original form of payment. No
further action is required as the customer was refunded for the package in
full. Should the customer have questions about refund processing times, they
will need to contact the issuing airline or their bank for more information. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence
Team
Customer Response
• Apr 25, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Due to Covid-19, I have had to cancel a trip. I have in writing from two separate hotels that they would refund the money previously collected in booking due to the pandemic. Expedia requires cancellations go through them. Upon cancelling, Expedia has not refunded the money, or been available to contact a customer service representative. Calling the company, or requesting a call back ends in Expedia hanging up the call before a customer service representative is reached.
April 29, 2020
Revdex.com
Central Ontario
Complaint Department
Re: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Expedia, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Expedia.com is responding to the consumer complaint from *** (Revdex.com complaint #***) regarding a hotel reservation.
Upon researching the complaint the customer did not provide an itinerary number. While the email address is linked to an Expedia account, there is no mention of the itinerary the customer mentions he received authorization from the hotel. We ask that the customer provide further information on who authorized a refund at the hotel.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please contact Expedia at 1-800-***. For immediate attention and to confirm the itinerary number you may contact Expedia by phone since our wait times are now much lower.
Sincerely,
Daniel *** Corporate Correspondence Team
Is was on vacation with my daughter's I booked a Room for 5 days ] I called ahead like I was asked to do to make sure I had no problems checking in they said call if I had problems I got to the Room at 2 o'clock in the morning there was problems and expedient would not answer the phone they still have not answered the phone and I had to pay out of pocket for 5 nights
April 28, 2020
Revdex.com
Alaska, Oregon & Western Washington
Complaint Department
RE: Expedia Case ***
Dear Revdex.com,
Thank you for forwarding the Revdex.com Consumer complaint from Ms. ***. Expedia, Inc. is responding to the consumer complaint from Ms. (***) regarding a hotel refund request.
On March 3, 2020, the customer self-booked a hotel reservation for four nights via itinerary number ***. The total amount paid for the reservation was $201.21. We understand from Ms. complaint when she arrived at the hotel she was not allowed to check-in. Ms. is requesting a full refund and an unmentioned amount she claims to have lost due to not being able to check-in.
Expedia has reviewed all of the customer’s concerns. We contacted the hotel regarding the customers claims, the hotel agents mentioned they show Ms. made multiple reservations, however she arrived at the hotel after 2AM and was considered a no-show. The hotel did not authorized a refund. We have determined no refund will be provided since Ms. accepted the terms before completing the booking.
As you may know, Expedia.com acts as a third party intermediary for airlines, car rental companies, and hotels. We are unable to change rules imposed by the hotel. Furthermore, when using our website the customer accepts the Terms of Use which mentions the information below. I have posted a portion of the Terms of Use below.
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.
LIABILITY DISCLAIMER
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us by phone.
Sincerely,
Daniel *** Customer Correspondence Team
I purchased a round trip flight from San Antonio To Guadalajara Mar 9 - Mar 24 for my husband. I tried to get in contact with expedia multiple times prior to the 24th as well as the actual airline *** I was on the line for many hours and at certain points it disconnected, I did not have an opportunity to talk to anybody. I was trying to see if I could get a refund or some credit due to the COVID19 situation as the president proceeded to close the borders I had to buy my husband a sooner flight from a different airline to ensure his safety. I took every measure I could to try to contact expedia and the airline ***, and I would just like my money back for half of the amount that I paid (the one ticket from Guadalajara to SAT). I ultimately gave up since I tried calling so many times but I didn't know I could file a complaint until today. Thank you.
April 28, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. *** , Revdex.com case number *** regarding a refund. We understand that Mrs. is requesting a full refund or credit for the return flight.
Our records indicate on February 14, 2020, Mrs. or an authorized user of the account self-booked a round trip flight on *** departing on March 9, 2020 from San Antonio, TX to Guadalajara, Jalisco, Mexico and returning on March 24, 2020, via ***
After further review on April 27, 2020, Expedia has been able to verify there is no documentation of calls or notations on the Expedia account. Expedia was able to verify the outbound flight was used. Expedia contacted *** and they advised their COVID19 policy allows a change with no change fee charge. If there is a fare difference the customer would be responsible. The date and routing can be changed and new travel must be booked and completed by February 14, 2021
Mrs. will need to contact Expedia Customer Service Department at 877-*** to exchange the ticket.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mrs. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Based on the above Expedia will be able to exchange the ticket but is not able to honor the refund request. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Impossible to contact and don't care about travelers. I spent over 17 hours on hold trying to get through to them yesterday. They finally called me (twice) only to put me on hold both times for over 3 hours. Both times I finally gave up as I realized I had gone to the back of the queue. I got off the phone at 2 am after being put on a transfer to an agent who purportedly could help me get a refund--three hours and they never picked up. My flight back was cancelled by the airline so it was evidently not possible for the rep to help me. Clearly I went to the back of the queue each time, like everybody else in this position--when they finally answer, they try to transfer you (and I'm polite and understand the reps have to deal with this awful situation and this terrible company). You end up back on hold listening to their awful music selections and their stupid messages (yes, we know to get a boarding pass before boarding). The reps were nice but not able to do anything, which seems to be by design so they won't have to refund anybody.
My flight is tomorrow. I have to cancel--my work event was cancelled as a result of COVID-19 and I'm in a state where only the most essential travel is allowed, so there's no point in the trip and it looks like they want me to swallow my loss, I'm insured but the insurer needs me to cancel with them, not online as it could void the policy. How am I supposed to do that when Expedia won't help and just wants to waste customers' time?
I don't want vouchers as I won't use them. I want my money back. Expedia should have an easy link to cancel with full refunds. Instead they waste hours of our time after firing a ton of staff earlier this year to increase their profits. Their systems are not fit for purpose.
I will never use them again. If my money isn't returned, I will join whatever class action suit is levied against them, sue them in small claims court or call my bank for a chargeback. They are by design impossible to contact--I've refreshed the online chat hundreds of times, The wait is so long to speak to anybody (over five hours and counting) that my phone battery died and I'm burning through my minutes. This is not my full time job.
They are committing business suicide as none of their customers will ever use them again after their terrible job handling this. Even their marketing department have failed and stopped bothering with social media complaints. Fail at every level. Never again.
I booked a hotel room for Friday 3/13/2020 through Expedia. That Thrusday is when everything started to be cancelled due to corona virus. I called the hotel thrus and they told me I had to contact Expedia. I called and finally got through. Talked to somebody, they said they would take care of it and put me on hold to contact the hotel. He said if we get disconnected he would call me back. After being on hold for 2 minutes we got disconnected. I tried calling back that night (all night) and the next day and expedia's lines were down. I didn't know what to do, so I cancelled my reservation on expedia. I got through after that about 10 tries after I cancelled myself. Lady said she couldn't help me after I cancelled myself. Explained to her what happened and it was not my fault. I asked to talk to the supervisor. Supervisor said there systems were down. I told him he could pull the call, he couldn't help me. Also, his attitude was not appreciated. I am seeking a refund. Itinerary # ***. Refund requested of 161.29
April 28, 2020Revdex.com Alaska, Oregon & Western WashingtonDear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a hotel reservation. Our records reflect a one night stay at *** for three adults. We
understand Mr. is requesting a refund due to the Covid-19 travel advisories.
On
February 29, 2020 Mr. or someone with account access, purchased accommodations
at the *** while selecting a non-refundable room which cannot be
changed or cancelled without a full penalty of $161.29 imposed. Expedia has
advocated the refund request to *** and was advised they will make an exception
due to the current global pandemic.
A refund
has been processed in the amount of $161.29 to the original form of payment
used. Expedia's refund timing may take up to 30 business days to see reflect.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I had a travel booking to Rome, Italy from 20 March-23 March. However, I been attempting to contact Expedia everyday since 26Feb to cancel our trip due to the US European Command and the government of Italy declaring travel restrictions. We received an email from the CEO of Expedia which states we could cancel our itenarary free of charge. I am only asking that Expedia give us credit so we can book a later trip when COVID19 crisis is over. I've been on hold for hours every day since 26FEB. Expedia has made it nearly impossible for consumers to get refunded, reschedule trip, or receive a credit. The CEO acknowledges exactly what's happening and to blame partners is completely immoral. Expedia needs to have a better way of dealing with this situation. I guarantee Expedia will respond with the same generic message as others received on Revdex.com. I'm empathetic of the world pandemic and corporations receiving a backlog but send a simple email the consumer can fill out (1. enter itinerary number 2. receive refund 3. receive store credit). Why put the consumer through heartache of being put on hold. Also, the site isn't allowing allowing nonrefundable options for some booking and stated we need to call (2-3 hour wait).
April 27, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mrs. ***, Revdex.com case number *** regarding a request to for a credit. We understand that Mrs. is requesting a credit for future use. Our records indicate on February 10, 2020, Ms. or an authorized user of the account self-booked four roundtrip flights on *** departing on March 20, 2020 from Frankfurt, Germany to Rome, Italy and returning on March 23, 2020, with a three night hotel stay at *** via ***.
We can confirm on there have not been any calls documented on the Expedia account regarding cancelling the reservation.
After further review on April 27, 2020, Expedia has been able to verify in the airline system the itinerary was cancelled by *** on March 17, 2020. Expedia contacted *** and the *** agent advised the flight was cancelled on March 17, 2020 and can be fully refunded. She advised that *** is not giving waiver codes currently for refunds. Stated we will have to contact them back in 14 business days since they are not processing refunds because of the overload of refund request due COVID19. A voucher could be issued but would valid for 12 months from the date of issue for travel date. Contacted the hotel and they are closed but asked that we email them a request. Emailed the hotel asking of they will authorize Expedia to issue a refund for the reservation to due COVID19.
Ms. will need to contact Expedia back after 14 business days. Expedia will contact *** for a waiver code as they advised, hopefully by then the hotel as replied to our email.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Mr. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. The reason there is no documented recording of me calling is because simply could not get an agent on the line. I waited up to 1hr each time. However, I am so happy to see an Expedia agent doing her due diligence in helping those who purchased through Expedia. To know that my concerns aren’t falling on deaf ears is great to see. Thank you DIDI!!!
Sincerely
We have received a message from the hotel that they have shutdown the hotel for 12 weeks and both of our reservations are canceled for a full refund without any penalty . The reservations number are Itinerary # *** and *** each for 3 rooms. When I try to cancel the reservations it tells me that I will not receive any refunds.
I have tried multiple times to contact Expedia in various ways. No response whatsoever
Can you please help us receive a full refunds for both reservations. Thank you.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding hotel reservations on itineraries ***
and ***. Our records reflect a total of six rooms at ***. We understand Mr. is requesting a
refund for all six rooms due to the closure of the property.
On April
11, 2020, Mr. or someone with account access processed a cancellation online
via mobile device. *** applied a waiver for a complete refund
of all six rooms for the customer without penalty. A refund has been processed
for a total of $4282.38. Please not refunds may take up to 30 business days to
reflect back to the original form of payment.
No further
action has been taken as Mr.’s needs have been fulfilled.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I had purchased 2 tickets for my parents to fly on April 1 from Bolivia to Miami, but my mom, who is 80 years old contracted dengue. Due to this, I knew her immune system would be compromised and before the COVID 19 got out of hand I called the airline to find out what were my options. The airline at the time told me I could get a full refund or change the dates, the only thing I would have to pay was the difference if the tickets changed price. However, they said I would have to go through Expedia because I had booked with them. I have been trying to speak with someone from Expedia for the past month and no person will answer. I went to their pages when they had the option to cancel the bookings due to COVID19 and tried to do it that way, they asked for reservation number and ticket number, but when it got to the airline, they did not have *** in their drop down menu and I had to pick one, so I picked another *** airline. I got an email from Expedia apologizing because they are unable to answer calls and blah blah. I am 4 days away from the trip and still not able to speak with someone to address this issue. The point is, that on their answering service, it says there will be no refunds, only credit, yet had I been served at the time I initiated the process, the airline was going to give me a full refund due to their waiver. I am upset because with this COVID19 emergency, which we know will linger for a long time, will not risking my parents life to have them fly ever again!!! so I need the full refund as it would have been 3.5 weeks ago. I can't do this with an automated system with the push of a button as they intend everyone to do.
April 27, 2020
Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Ms. ***, Revdex.com case number *** regarding a refund. We understand that Ms. is requesting a refund of $920.86.
Our records indicate on February 4, 2020, Ms. or an authorized user of the account self-booked two one way flights on *** departing on April 1, 2020 from Santa Cruz, Bolivia to Miami, FL and returning on April 17, 2020, via ***
We can confirm on March 30, 2020, the customer called to cancel the reservation due to the virus situation. Our representative checked for a COVID policy and could not locate one. Our representative advised the customer based on the fare rule of the airline the ticket was non-refundable. Our representative advised the customer to contact the airline and file a complaint or file a complaint on their website.
After further review on April 24, 2020, Expedia has been able to verify in the airline system the itinerary was cancelled on March 23, 2020. There was a refund processed April 9, 2020 for $460.43 for each ticket to card ending *** The refund should appear within the next two billing cycles.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and is subject to the rules and restrictions of those providers. *** Airlines was the operating carriers and merchants of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Additionally, at the time of booking Ms. accepted Expedia’s Terms of Use, which expressly state:
SUPPLIER RULES AND RESTRICTIONSAdditional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the travel supplier, which can be found on the supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.Our Terms of Use further provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Di-Di ***Corporate Correspondence Team
I booked flights for 3 passengers from 3/20/2020-3/23/2020 that were refundable tickets. Due to COVID-19 pandemic, I was unable to travel as planned as I am a healthcare provider and was banned from travel by my employer. I tried for 3 days to contact Expedia via live chat, email, and phone. Live chat said "we are too busy, try again later". Via telephone, I was disconnected after 1 hour on hold three separate times. No response to the email I sent.
The planned trip is now over, none of us were safe to travel. I am seeking to get either refund (preferred) or credit (acceptable) of the price paid. I tried very hard to contact them and was unable to reach them prior to my travel date.
April 27, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We
understand Mr. is requesting a full refund or a future travel credit due to the Coronavirus outbreak.
Our records indicate that on March 13, 2020, Mr. ***, or an authorized user of his Expedia account, self-booked a flight reservation
using Expedia’s website, under itinerary *** for three travelers. Departure on *** Airlines from Chicago, Illinois returning
Orlando, Florida on March 20, 2020 and returning on March 22, 2020.
Upon reviewing this matter, we show Mr. departure flight is cancelled with a future travel credit as the flight is non-refundable and
changes were permitted. Due to *** Airlines travel advisory they are now waiving change fees and providing greater flexibility to travel,
which must be completed by December 31, 2021.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject
to the rules and restrictions of those providers. Expedia does not own or operate any flights. Additionally, Expedia’s Terms of Use, which were
agreed to by Mr. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that his experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
Complaint: ***
I am rejecting this response because:
There is no information about how to get these credits. Are they for Expedia or ***? What is the voucher number? Is there a contract information for Expedia? This is a poor response to my question. Also, FYI, I am MRS *** not Mr.
Sincerely
April 29, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for forwarding the consumer rebuttal from Mrs. *** (Revdex.com case number ***). We regret to hear Mrs. did not accept our
response and/or resolution offered.
A flight credit is the actual value of your tickets $86.80 total for three passengers $260.40 that can go toward the purchase of a new flight. The passengers are
responsible for any fare difference towards the new flight. However, any exchange fee penalty will be waived as a one time exception due to *** Airlines
travel advisory. Please contact our Customer Service Department when ready to book a new flight.
As you may know, Expedia acts as an independent agent for reservations for airlines, car rental companies, and hotels. Please note that Expedia is bound by
the rules and restrictions of the airlines and we cannot override those policies.
While we regret that Mrs.’s experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues brought
to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
I had scheduled a flight for two individuals for a vacation to Los Cabos in Mexico departing March 28th, 2020 through Expedia. I cancelled my trip due to COVID-19 governmental recommendations regarding flights to Mexico.. I called Expedia but couldn't get through to them. I then tried to cancel on-line and the message I received from Expedia is that I must talk directly with the Airline, ***. *** will not refund my ticket and will not talk to me over the phone. I paid a premium to have Expedia book the tickets and they should be responsible for taking care of this issue since they sold me the tickets. I also paid for travel protection which in this case should have some type of effect since Mexico is closing the border.
Again, I booked the *** Airlines flights through Expedia for two individuals - *** and ***. The Flight code for departure is *** (March 28th) and the return code is *** (April 4th). The Expedia account is under ***. *** will not accept my calls but since I booked through Expedia, I believe they should be the organization to refund my tickets or at least broker the refund with ***. The onus of the problem should be on Expedia.
April 27, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a flight reservation. We
understand Mr. requesting to cancel his reservation with a full refund due to the COVID-19.
Our records indicate that on September 9, 2019, Mr. ***, or an authorized user of his Expedia account, self-booked a flight reservation
using Expedia’s website, under itinerary *** for two travelers. Departure on *** Airlines from Tijuana, Baja California to San
***, Baja California on March 28, 2020 and returning on April 4, 2020. With added Travel Protection Flight Protection Plan.
Upon reviewing this matter, we show Mr. flight was cancelled by *** Airlines. In order to provide a refund request, Mr. needs to
contact *** directly. We have no way of assisting with a refund as this is under *** Airlines authority.
We are pleased to confirm that we processed a refund for your Travel Protection Flight Protection Plan in the amount of $44.00.The time it takes
the refund to post to your account varies, depending on the time it takes the airline and your credit card company to process refunds.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject
to the rules and restrictions of those providers. Expedia does not own or operate any flights.
While we regret that his experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Dez ***
Corporate Correspondence Team
I booked a trip though Expedia.com, my itinerary included a round-trip flight and a hotel stay for 3 nights on a foreign country.
Expedia.com claims on their website: "We follow the policies of our travel partners. Any cancellations, credits for future use, or fees are at their discretion. We cannot waive their policies or fees."
Due to COVID-19 situation I contacted the airline (*** Airlines) and my hotel to verify if I will have any penalties if I cancel my itinerary on Expedia.
My hotel agreed to refund 95% of the reservation cost and the airline company told me I will not have a refund, but I will get credits for reuse on my Expedia account. After 14 days I did't have the hotel refund issued, or the *** credits.
April 27, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from Mr. *** (Revdex.com case number ***) regarding a package
reservation. We understand Mr. is requesting 95% of his hotel refund and a future travel credit due to the Coronavirus outbreak.
Our records indicate that on March 13, 2020, Mr., or an authorized user of his Expedia account, self-booked a package reservation
using Expedia’s website, under itinerary *** for two travelers. Departure on *** Airlines from Miami, Florida to St. John’s,
Antigua on March 14, 2020 and returning on March 17, 2020. With stay at the ***-All Inclusive-couples only.
Upon reviewing this matter, we show Mr. flight was cancelled with a future travel credit as the flight is non-refundable and changes
were permitted. Due to *** Airlines travel advisory they are now waiving change fees and providing greater flexibility to travel, which
must be completed by December 31, 2021.
We reached out to the property to request for a refund however, we are still awaiting a response. We will notify the customer via email once we
receive a response.
Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject
to the rules and restrictions of those providers. Expedia does not own or operate any flights. Additionally, Expedia’s Terms of Use, which were
agreed to by Mr. at the time of booking, expressly state:
The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia Partners. The Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.While we regret that his experience was not as we would have hoped. We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,
Dez ***
Corporate Correspondence Team
I have booked an *** flight for my parents from India to Dallas, USA on Mar 31. But the flight schedule has been changed multiple times over last few weeks. And I don't like them to travel with new flight schedule. Expedia sent me an email if I accept the changes. And I have replied that I don't accept the changes and they mentioned that they will contact me within 5 business days. But they haven't so far. And I wanted to call them and find out. But due to COVID-19 situation, they mentioned that I should contact them only if the travel date is within 72 hours. I have been trying to contact them through phone and chat for last 4 hours, but no response so far.
I have already talked to *** and they are willing to refund. Since I booked through Expedia, Expedia has to initiate the process.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case
number ***) regarding a flight reservation for itinerary ***. Our records reflect a round-trip fare with *** departing Bengaluru,
India (***) to Dallas (***) on March 30, 2020, and returning September 23, 2020. We understand Mr. is requesting a refund due to a schedule
change admitted by the airlines.
On March
25, 2020, *** changed the departure time for flight *** departing at
8:55 P.M. on March 30 to *** departing at 4:30 A.M on March 31. On March 28 a
request for refund has been submitted via email to ***. An Expedia
representative has been working on the record with *** to obtain a waiver
for refund. Mr. has been contacted via email with updates, with the latest
update on April 25 advising the customer Expedia has filled a form ***
requested for a complete refund. Expedia is currently waiting for a reply from
the airlines for the next steps. Please be aware all requests are subject to
approval by ***.
We ask Mr.
*** to wait for an email reply by an Expedia representative as we are working
with *** to obtain the requested refund.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Expedia is not allowing people who don’t travel within 72 hours to contact them. That does not help someone who has covid-19 and unable to hold enough air in their lungs to talk. They refuse to reply to any email or social media message. Unable to contact them by phone. They are refusing customer service to paying customers who want a refund.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight reservation on itinerary ***.
Our records reflect a round-trip fare with *** Airways
departing Sydney,
NSW, Australia (***) to Port Lincoln, SA, Australia (***) on May 3, 2020, returning
May 5, 2020. And a Flight Protection Plan. We understand Mr. is requesting a refund due to the
Covid-19 pandemic.
On April
6, 2020, *** Airways cancelled flights departing from Sydney making the
flight eligible for a refund according to the airlines policy.
A refund
request has been submitted on behalf of Mr.. If approved, allow up to
two billing cycles to reflect back to the original form of payment. An Expedia
representative will update the customer on the refund process via email.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
My girlfriend and I were traveling to Costa Rica on the 29th of March 2020. Itinerary number ***. We purchased travel insurance along with our flights. I have been on hold for over 12 hours between two seperate phone calls and have not received a response. I have received no response via email, and no response via live chat. There are no methods of contacting expeida which is unacceptable. If I wish to cancel my trip I am only be offered a flight credit that expires after 12 months. I purchased travel insurance to secure the cost of this trip and now I am not be offered a method to receive a refund. I'm filing this complaint before I go to small claims court to provide a last chance for expeida to return the money we spent. Maybe expedia will be more receptive to the Revdex.com. This is simple however, Costa Rica has closed its borders to foreigners. The *** has been made inaccessible due to the natural disaster of the corona virus. The following is a quote from the trip insurance purchased. "the Insured’s or Traveling Companion’s Primary Residence is made Uninhabitable, or the
Destination is made Uninhabitable or Inaccessible, by Natural Disaster."
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight reservation for itinerary ***. Our records reflect a combined one-way fare with *** and
*** Airlines departing Boston (***) to San Jose, Costa Rica (***) on March
29, 2020, returning April 3, 2020. And a Flight Protection Plan. We understand Mr. is requesting a complete refund due to
the Covid-19 pandemic.
On March
24, 2020 *** Airlines processed a cancellation to the flights making it
eligible for refund as per airlines policies. *** Airlines
processed a refund for both tickets on April 22, 2020 for $757.52 initiated by
customer request.
Expedia initiated the refund for the *** Airlines portion for
the amount of $394.10 and will be processed by *** Airlines. Refunds may
take up to two billing cycles to reflect to the original form of payment. A
refund for the Flight
Protection Plan has been processed by Expedia for $74.00 and may take up to 30
business days to reflect to the original credit card used.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I bought four airline tickets from Detroit to Grand Cayman and return, through Expedia. The Detroit to Grand Cayman flight was a *** flight, the return flight was a *** Airlines flight. Both airlines have cancelled my flights , I have been trying to contact Expedia for days, and I was on the phone for four hours straight without any response when I contacted them on March 28th 2020, my flight was scheduled for March 31st. Since these airlines cancelled these flights, ( I did not) I should be getting a refund, but nobody from Expedia is answering the phone. Please help . Thank you.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a
flight reservation. Our records reflect a combined one-way fare with *** and
*** Airlines departing Detroit (***) to George Town, Cayman Islands (***)
on March 31, 2020, and return on April 5, 2020. We
understand Mr. is requesting a refund due to the cancellation of the
flights.
On March
19, *** processed a schedule change to the outbound departure from 6:15
A.M to 6:30 P.M. Expedia was advised by the airlines that they are no longer offering
refunds for schedule changes starting March 19. *** is offering airline
credit valid for 2 years from the date the flight was cancelled. The customer
may re-book travel up to March 19, 2022.
On March
14, a cancellation of the flights with *** Airlines was initiated by the
customer by calling in to their customer support line. Expedia was advised no
refund would be possible as no schedule change was present. The airlines is
offering flight credit and new travel must be completed by December 31, 2021.
The customer must call Expedia when ready to reschedule new flights.
As Expedia is bound by the policies of each respected airlines, a refund will
not be possible due to the information provided.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
I made my flight reservations and then afterward the airlines changed the flight dates. I canceled because I could not fly on those 2 different dates. No one was available in customer service to help me over the phone, so I had to cancel. Every time I called the phone just hung up on me. The system is refusing to refund my money and I had to make other flight arrangements with a different airline. They said due to the corona virus there was no customer service available
April 27, 2020Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact Expedia
regarding an issue from our customer. We appreciate the Revdex.com
(“Revdex.com”) allowing us time to address the comments and concerns brought to our
attention. Expedia is responding to the consumer complaint
from *** (Revdex.com case number ***)
regarding their flight reservation. Our
records indicate that on March 23, 2020, the customer, or an authorized user of
the Expedia account, self-booked a one way flight for one passengers on Expedia’s
mobile site, under itinerary ***. Later on that date, an
airline-initiated schedule change occurred and on March 26, 2020, the customer
cancelled the flight. We understand the customer is requesting a full refund of
the flight.Upon
review, the customer booked a nonrefundable flight. We were able to use the airline’s
updated due to COVID-19 flexibility policy, and on April 27, 2020, we issued a
full refund of the flight in the amount of $596.00 back to the original form of
payment. Please note, it normally takes up to two billing cycles for refunds to
process. However, due to COVID-19, processing times are longer than usual and it
may take up to eight weeks.Please
note that Expedia serves as a third-party intermediary with travel providers
such as hotels, car rental agencies and airlines
and is subject to the rules and restrictions of those providers. We hope you
understand we must follow the terms and conditions as dictated by the vendors.
Additionally, at the time of booking *** accepted Expedia’s Terms of
Use, which expressly state:The carriers, hotels and other suppliers
providing travel or other services on this Website are independent contractors
and not agents or employees of the Expedia Companies or the Expedia Affiliates.
The Expedia Companies and the Expedia Affiliates are not liable for the acts,
errors, omissions, representations, warranties, breaches or negligence of any
such suppliers or for any personal injuries, death, property damage, or other
damages or expenses resulting there from. The Expedia Companies and the Expedia
Affiliates have no liability and will make no refund in the event of any delay,
cancellation, overbooking, strike, force majeure or other causes beyond their
direct control, and they have no responsibility for any additional expenses,
omissions, delays, re-routing or acts of any government or authority.We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence Team
I booked a flight today 3/26/20 online at expedia.com for $112.00. The flight is less than a week away and with all of the shelter laws I wanted to purchase insurance in case I have to cancel. I received an error but it told me I had 24 hours to cancel or make changes so I completed the purchase. All day I have been attempting to purchase insurance for the flight. I called the toll free number and was on hold for 57 minutes before I was hung up on. I tried again on the link provided to "protect my trip" but I continue getting an error. I have a limited amount of time at which point I will not be able to receive a refund.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention.
Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a combined one way fare with Delta and American
Airlines departing Los Angeles (***) to San Francisco (***). We understand Mr. is
requesting an opportunity to purchase insurance on his purchased airfare.
On March 27,
2020, Mr. or someone with account access voided the flights
online via the Expedia website. The customer has since been refunded in the
amount of $111.80.
We are
truly sorry it was difficult to reach an Expedia representative who could have
helped Mr. purchase travel insurance. A hotel voucher has been added
to Mr.’s account in the amount of $50 for the inconveniences that occurred.
The coupon is valid for pay now hotel bookings valid until May 31, 2021.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Expedia will not provide refund for my canceled flights has promised.
First, at the first of March, Expedia notified me that my airline had changed my flight schedule for a trip over Easter, and ask to me to accept or decline the change. I declined, and received email I would be notified--which never occurred. I repeatedly tried calling Expedia, but received message saying could not accept calls unless travel was within 72-hours.
Next, I received Expedia app notice that I could cancel my flight for a refund if it was COVID-19 related, which in this case was, as reason for trip was no longer applicable (wedding postponed). However, I received an email saying I was being issued an airline credit, but as it was a non-refundable ticket, that there would be a $200 change fee--which both were contrary to the initial notice.
Still cannot get a hold of Expedia.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an
issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding a flight reservation. Our records reflect a round -trip fare with *** Airlines
departing Albuquerque
(***) to Des Moines (***) on April 10, 2020, and returning April 12, 2020. We understand Mr. is requesting an Expedia
representative to call him to get a full-refund or full-credit for future
travel.
On March
7, 2020, *** Airlines cancelled the outbound portion of the itinerary due to
a schedule change. The new departure time *** offered was to depart
Albuquerque at 2:05 P.M. rather than 6:00 P.M. Unfortunately these changes do
not qualify for a refund as per *** Airlines policy of six hours or more. Mr.
*** does qualify for future travel credit valid until February 12, 2022.
Change fees will be waived by *** while fare difference may apply.
Mr. was contacted to discuss the validity of his ticket
and a direct email was sent to him with said information as well.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased a vacation package through Expedia including: flights, transportation to and from airport, hotel, along with the travel waiver in February. Due to the COVID 19 virus we had to reconsider our travel. We followed Expedia’s instructions as to wait until 72 hours before our travel( which was today). Normally I would handle this online through canceling, however in order to use the travel waiver I need to call customer service and speak to an agent. I also would like to speak with someone to rebook the trip at a later date instead of canceling. Incompletely understand the havoc that COVID 19 has caused and the unforeseen hardship on travel sites and customers. I have been on hold for a total for 14 hours today without connecting with customer service. Despite the hardship, 14 hours with being disconnected at 2 hours and again at 12 hours is extremely frustrating and unreasonable.
Dear Revdex.com, Thank you for taking the time to contact Expedia regarding
an issue from our customer. We appreciate the Revdex.com (“Revdex.com”)
allowing us time to address the comments and concerns brought to our attention. Expedia is responding to the consumer complaint from ***
*** (Revdex.com case number ***) regarding a packaged reservation. Our records reflect a five night stay at the *** - All Inclusive for two adults. A combined
one-way fare with *** and *** departing Minneapolis (***) to Cancun, Quintana Roo, Mexico
(***) on March 29, 2020 and returning April 3, 2020. And a
shuttle service from the airport to the hotel with ***
Mexico We understand Ms. is
requesting a call from Expedia to change her travel dates to a later time.
On March 27,
2020, Ms. or someone with account access called the Expedia customer
support line to inquire About changes and or refund options. An Expedia
representative assisted the customer with cancelling/refunding the hotel and
shuttle service. A change to the flights were made to depart on October 10,2020,
and returning October 15.
No further
action has been taken as Ms.’s needs were fulfilled.
We thank you for allowing us the opportunity to address the issues
brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us.Sincerely,Michael ***Corporate Correspondence Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Looking to cancel a trip that was scheduled for April 1, 2020. The package (Itinerary # ***) consisting of resort and flight fare was made through ***, which was shown to be a subsidiary of Expedia in their terms and services. I have been on hold for over 4 hours to try to speak an agent at *** because my reservation cannot be found on Expedia and therefore I cannot even connect to an agent there. I cannot cancel the flights on the airline website because the booking was made through the third party. The supervisor I have been emailing has essentially stopped responding. It's really unprofessional and shady - I almost don't believe that anybody is even working. The situation is so confusing, I'm not sure what else to do at this point to try and get my money back.
April 25, 2020Revdex.comAlaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: ***Dear Revdex.com,Thank you for taking the time to contact
Expedia regarding an issue from our customer. We appreciate the Revdex.com (“Revdex.com”) allowing us time to address the comments and concerns brought to
our attention. Expedia is responding to the consumer complaint from *** (Revdex.com case number ***) regarding their package
reservation. We understand the customer is requesting a full refund of the
booking due to COVID-19.The
customer, or an authorized user of the *** US account, self-booked a package
for two passengers on the *** site, under itinerary ***. The reservation included an
inbound flight with *** Airlines, a returning flight with *** Air
Lines, and a refundable Junior Suite (***) with *** All
Inclusive, Playa del Carmen, Mexico, for April 2-5, 2020. Upon
review, on March 17, 2020, the customer self-cancelled the hotel portion of the
booking for a full refund in the amount of $796.85.On
March 24, 2020, *** Airlines cancelled the customer’s flight from New
York, NY, USA, to Cancun, Quintana Roo, Mexico, due to COVID-19 and issued a
full refund in the amount of $611.20 back to the customer’s original form of
payment. Upon
further review, on April 17, 2020, *** Air Lines issued a full refund of the
returning flight from Cancun, Quintana Roo, Mexico, to New York, NY, USA, in
the amount of $957.02 back to the customer’s original form of payment. No
further action is required as the customer was refunded for the package in
full. Should the customer have questions about refund processing times, they
will need to contact the issuing airline or their bank for more information. We thank you for allowing us the
opportunity to address the issues brought to our attention. If you have any further questions or concerns
regarding this matter, please feel free to contact us. Sincerely,Gayana *** Corporate Correspondence
Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely