Experian BIS Commercial Relations

:::::: ExperianJanuary 21, 2016Revdex.com Serving San Diego, Orange and Imperial Counties Viewridge Ave., #200San Diego, CA 92123RE [redacted] Complaint ID [redacted] Dear Better EUsiness Eureau.Our office recently received your correspondence of January 20, regarding the above mentioned business complaintOur mission is to assist consumers with credit report issues.Our research indicates that the business was provided with a renewal option of their existing contract with Experian Business Information SolutionsThe pricing was not acceptable to the business so approval was obtained to submit a revised quote which was then submitted to the businessThe Experian Account Executive did not hear back from the business and per the original contract, the contract went into automatic renewalThe contract allows Experian Business Information Solutions to renew the contract automatically if a day cancellation notice is not receivedExperian Business Information Solutions is not in breach of the Contract.Additional concerns regarding this complaint will need to be directed towards the Account Executive, [redacted] at Experian - Business Information Solutions [redacted] can be reached at [redacted] .Thank you for allowing me to assist youPlease contact me directly if you have any questions.Sincerely, [redacted] Senior Regulatory Affairs Associate Consumer Affairs Special Services [redacted]

Revdex.com of San Diego January 9, Viewridge Ave # San Diego, CA 92123- Re: [redacted] * [redacted] – [redacted] , INC [redacted] , CO Complaint ID [redacted] Thank you for contacting us on behalf of [redacted] , INC regarding their Experian Business Credit Report The request indicated that they wanted additional information on your credit score Credit Scores are calculated based upon the information displaying on your business credit reportPlease access www.businesscreditfacts.com for a more detailed description of what can impact the credit score Experian strives to provide accurate business credit reports and we use feedback we receive to improve our procedures and processes Sincerely Commercial Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was in contact with [redacted] by phone and had informed her that we were still not happy with the proposal the cost was still high, she was working to see what other options she may be able to add to make it cost effective for us I feel that since I was in contact with her by phone and she knew we were not happy with the cost, she should have not allowed the auto renewal to take affect I understand that this is there policy, but if a member is in contact with their customer rep then it should not happen also, since this time I have been kicked out of the web site and have no access to it, and have not for several months.I still am requesting that a full refund be issued for this charge Regards, [redacted]

Hi - According to our records, the contact information they are disputing is not displaying on the report Thanks,Experian Commercial Relations

Re: [redacted] , Case# [redacted] We have completed our investigationThe account in question has been verified as accurate, contact information has been emailed and mailed to the business directly Thank you! Experian - Commercial Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received an updated credit report as Experian's response claimsAlso, the association has not been late on any payments to any vendors for yearsUnless the report I have not actually received actually corrects the low credit score, this doesn't address the issues I have Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our business report was updated, but there are still items that we dispute Experian is still refusing to disclose what trade-lines are delinquent and what company is reporting them as delinquent We can not address or correct these reporting errors with knowing what companies to contact Again, this is effecting our day to day business operations We need immediate assistance, not just a simple email every other week We need the Revdex.com to be proactive in bringing this issue to a conclusion Regards, [redacted] ***

[redacted] ***ATTN: [redacted] Dear Business Principal/Executive:This letter is in response to your inquiry regarding your commercial credit report dated February 22, Your request was logged as case # [redacted] and is now closed.We have completed the appropriate updates as a result of our investigationShould you have additional items or questions, please submit a new dispute referencing your now closed caseCredit Scores are calculated based upon the information displaying on your credit reportPlease visit www.businesscreditfacts.com for a more detailed description of what can impact the credit scoreYour vendors have been researched and the Data Acquisition Department will be contacting any companies not already reporting to ask them to report Please note: while it is a best practice for businesses to report their business credit customers, it is not required (companies may choose not to report) We will not be able to provide updates on the reporting status of your requested vendors because of confidentiality restrictions However, you can assist the process by also contacting your vendors about reporting to Experian New data will not display immediately as the setup process, programming, validation, and audits can take several weeksAs an Experian Business Credit Advantage member, you may review your company's business credit report online at www.smartbusinessreports.com.If you need further assistance, please feel free to contact us at one of the following:Email: [email protected]:ExperianPO BOX 5001Costa Mesa, CA 92626Attn : Commercial RelationsPhone: 888-211-0728Sincerely,Experian Commercial Relations

Hello, Thank you for contacting us regarding your Experian Business Credit profileWe will begin our investigation shortly and assure you that we will make every effort tocomplete a detailed investigationWhen appropriate, we will make the necessary updates to your Business Credit profileWe will inform you of the resolution at the end of the processMost of our investigations are completed within a month However, more complex casesmay require additional timeThank you for your patience while we complete the research necessary to resolve your disputeYou may check the status of this inquiry by contacting us at [redacted] Sincerely, Experian [redacted] Relations Want to learn more about business credit, get answers to common questions or requestbasic business updates online? Visit [redacted]

[redacted] ***ATTN: Revdex.comThis letter is in response to the complaint number [redacted] , we have shared the information of the inquiries with the businessthanks, Commercial Relations

Dear [redacted] , [redacted] [redacted] ** This letter is in response to your inquiry dated March 27, regarding the commercial credit report for [redacted] ** Your request was logged as [redacted] and is now closedExperian's Credit Ranking Score, is determined through a statistically derived algorithm that determines risk based on multiple factors Experian's proprietary model for business credit scores looks at over modeling variables to derive the business credit ranking score, so there are other factors beyond what is displayed on the business credit report that can cause a score to slightly change or shift.Our correspondence to [redacted] dated March 22, provided access code [redacted] The complimentary business credit report is accessible online and viewable for just one-time only, so please print a copy of your report at the time of viewing itSincerely, Experian Commercial Relations

ATTN: Revdex.com Revdex.com of San Diego, Orange & Imperial Counties Viewridge Ave Suite San Diego, CA Attn: [redacted] Dear [redacted] Re: Complaint ID # Thank you for contacting us on behalf of Risk Management Inc., regarding their concerns about their Experian Business Credit Report We have responded to the business with the following information: Updates to key business facts and business profile data have been completedWhen we are unable to verify the accuracy of the information provided, we may remove it from the reportOur review included the following data elements: Industry Classification (SIC Codes) – We are unable to update as requested, due to our commercial credit reports will only display a digit SIC code If the appropriate 4-digit code is provided, then we will update the report accordingly If you require further assistance, please contact us at: [email protected] Sincerely, Experian Commercial Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Thank you for correcting the Names & Titles However, our several requests to correct our SIC codes have fallen on deaf ears again Please have Experian correct our SIC Codes as follow: [redacted] Nutritionist and [redacted] Environmental Consultant Thank you] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Our business received a generic response indicating Experian resolved the matter to Experian's satisfaction but our business was not provide any further details nor a copy of the corrected Experian Business Credit report for our business to substantiate their claims Experian has indicated our business MUST PURCHASE A COPY of their Experian Business Credit Report on our company and if there are any issues open up a new Business Dispute.THIS IS UNACCEPTABLE Our company has been most patient and professional and has asked for Experian's assistance and they have been excrutiatingly slow and difficult We have recorded all phone conversations with Experian and have all their responses by email and U.SMail and we have contacted an attorney regarding this matter, the damage to our company and the undetermined status it remains in.One would think that Experian both has a responsibility to report accurate information and would be willing to assist our company and receive our company's assistance verifying that the information Experian reports is accurate.We will not be satisfied until our company receives a Complimentary Copy of our Experian Business Credit Report for BIN# [redacted] and is able to determine that Experian is reporting accurate information regarding our company! Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Experian's main database may be correct to the general public though we would have to pay a fee just to see that. However, the Experian Report available for free through nav.com is still incorrect. See *** *** Hence, we would appreciate Experian correcting this report also and sending us a free copy of our Experian Report, as provided directly through Experian.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The answer given is just more of their double talkI do not need to know their formulaI just need to know how my rating could drop from a rating of on 9/1/to a rating of on 9/8/when our financial situation did not change
In view of the fact that Experian does not provide customer *** of any kind, we have cancelled our membership in Smart Business ReportsWe have joined *** & *** which provides much more detail and ***Our rating with *** is It costs more, but it is well worth it*** is a more well respected report than Experian
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Experian Business Credit's inaccurate business and trade reporting is affecting *** & *** ***' ability to conduct day to day business operations Waiting for Experian to correct these inaccuracies in a period of days or more is unacceptable *** & *** *** needs to be able to conduct business in a professional and timely manner without the "UNWANTED INTRUSION" of Experian Business Credit Experian Business Credit has a staff of customer service representatives that are unwilling to assist or correct their mistakes Their reporting of inaccurate information is unprofessional and uncalled for
Regards,
*** ***

Hello, here is the Response that we sent to the business owner in regard of the most recent case submitted DATE : April 26, 2017CASE# : ***Buysines name: KILDA GROUP LLCBusiness address: RITCHIE HIGHWAY SUITE 211, SEVERNA PARK, MD 21146This letter is in response to your inquiry dated April 13, regarding the commercial credit report for KILDA GROUP LLC, SEVERNA PARK, MDYour request was logged as case #*** and is now closed.We have completed the following actions as a result of our investigationShould you have additional items or questions, please submit a new dispute referencing your now closed case.Based on your request, we have carefully reviewed the contents of your report and have verified that all the information was reported under your company name(s) and address(es).Experian does not have a self-listing feature at this timeWe recommend that you visit Experian's www.BusinessCreditFacts.com website and read about building active creditIn particular, please read: "What steps can I take to establish a business credit report and score?" for more information on establishing a credit profile.Experian collects and stores information from creditors and selected public record agencies on an ongoing basisWe do not reflect credit or public record information if it has not been reported to us by a creditor or a public record office or vendorTo make sure your credit history is complete, please contact your creditors and ask them to start contributing to the Experian Business Credit Database.Credit Scores are calculated based upon the information displaying on your credit reportPlease visit www.businesscreditfacts.com for a more detailed description of what can impact the credit score.Updates to key business facts and business profile data have been completedIf we are unable to verify the accuracy of the information provided, we may remove it from the reportSpecifically, Experian presents Sales figures only if a supporting tax return or audited financial statement is providedOur review included the following data elements:Phone NumberIndustry ClassificationBusiness Size data (Sales or Employees)ContactsYear Business StartedAs an Experian Business Credit Advantage member, you may review your company's business credit report online at www.smartbusinessreports.com. If you require further assistance, please contact us at [email protected],Experian Commercial Relations

This letter is in response to your inquiry regarding the commercial credit report for *** *** *** *** *** *** *** *** *** *** ** *** dated February 21, 2017. Your request was logged as case # ***-** and is now closedWe have completed the following actions as a
result of our investigation. We strongly recommend reviewing the updated credit report. Should you have additional items or questions, please submit a new dispute referencing your now closed caseThe financial information was removed as documentation provided was a compilation report not audited financials. The Score is driven by data reported on a business. Information on their report is limited and there are no active accounts being reported on this businessThis business is a Business Credit Advantage member and has unlimited access to their report. We have also referred them to www.BusinesCreditFacts.com to learn more about business credit scores