Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on November 24, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on December 22, 2016.  A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits were discontinued, effective January 2, 2017.  You now have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued a refund totaling $21.95 on May 9, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.We apologize for any misunderstanding or inconvenience.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
Thank you for your help. They have indeed given me my credit!

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.Our records indicate that you enrolled with CreditReport.comTM on October 23, 2014, and followed by a request to cancel the membership on November 11, 2014. ...

Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on December 4, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.*Monitoring with Experian® begins within 48 hours of enrollment in your trial. Monitoring with Equifax® and Transunion® takes approximately 4 days to begin, though in some cases cannot be initiated during your trial period. You may cancel your trial membership any time within 9 days of enrollment without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 23, 2015, and followed by a request to cancel the membership on June 1, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on June 3, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on September 17, 2014, and followed by a request to cancel the membership on September 25, 2014. A welcome email...

notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Upon date of enrollment, the following disclosure was displayed on our website:
Important information:
When you order your $1 Credit Report & FREE Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time he took to send us his comments and suggestions. We value the input from our customers; it is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 3, 2015, and followed by a request to cancel the membership on July 7, 2015. Email notifications were sent to the...

email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 plus $00.80 sales tax for a total of $22.75 on July 8, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 Credit Report and FICO® Score, you will begin your 7-day trial membership in Experian Credit Tracker?. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  In addition I would like to state that I originally signed up for the membership in November 2015 and have an email from Experian acknowledging my cancelling that membership on November 12, 2015.  After that it was miraculously reinstated on December 1, 2015 (which I DID NOT do).  Thank you for refunding the money your company erroneously took from my credit account.  
Regards,
[redacted]

Thank you for the opportunity to respond to your concerns.The referenced advertisement for a FICO(R) Score for $1 is a trial offer for our credit monitoring membership, Experian Credit Tracker?.  We apologize for any misunderstanding or inconvenience; however ConsumerInfo.com(R) and Experian Credit TrackerSM are not affiliated with the annual free credit report program.   Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  These terms are displayed on the landing page of our website, and also on the order form, where your credit card information is entered.A full refund has been issued, an amount totaling 237.59.If you believe that the order was fraudulently placed with us, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.We do understand and acknowledge your frustration. We trust that this explanation has gone some way to clarifying our standpoint in this matter.

Thank you for your recent request to remove your personal information from our files.
Unfortunately, we are not able to delete your entire online account and profile at this time. We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to...

verify permissible purpose under the Fair Credit Reporting Act.
In addition, pursuant to Federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years. Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.
We did, upon your request, cancel your account, contact information, billing information, and financial information from our active database.
Thank you for your understanding in this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on August 20, 2015, and followed by a request to cancel the membership on September 23, 2015. A welcome email...

notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on September 25, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Credit score calculated based on FICO Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8, or another type of credit score altogether. Learn More.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding Experian Credit TrackerSM.Our records indicate that a membership was ordered with Experian Credit TrackerSM on February 13, 2016, and followed by a request to cancel the membership on February 22, 2016.  A Welcome email notification...

was sent to the email address provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on February 24, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 7, 2015, and followed by a request to cancel the membership on July 20, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.
At the time of cancellation, a one month courtesy refund was issued for $21.95 to the credit card on file. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $21.95 on July 25, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We also provide the following disclosure on the payment page before your order was submitted and your credit card was charged:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
It is unfortunate that you had such an adverse experience while dealing with Experian Credit Tracker?, we vigilantly strive to provide the highest standards of customer care and satisfaction.
We value the input from our customers and appreciate the time you took to send us your comments and suggestions. We assure you that we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.

We do understand and acknowledge your frustration. We trust that this explanation has gone some way to clarifying our standpoint on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I accept the amount of $253.61 but would like to point out to Experian it is still $87.80 short.  The unauthorized charges taken from my account amounted to $366.40.Experian credited my account $24.99 and after filing a complaint with the Revdex.com, an additional $253.61, however, there still remains $87.80 in unauthorized debits from my account which I am entitled to additionally receive.  I will then be satisfied with the result.I will wait for the business to perform this action and will then consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I needed a quick credit check and so I agreed to the $1.00 charge,  I did not read the fine print which obligated me to an additional charge , when every credit agency offers a free comprehensive credit check annually.I feel that this is a form of bait and switch advertising and awfully deceptive.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 8, 2015, and followed by a request to cancel the membership on June 29, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on July 1, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We apologize for any inconvenience or misunderstanding. Experian Credit TrackerSM is not affiliated with the annual free credit report program. Under Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to www.annualcreditreport.com.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with freecreditscore.comTM. Our records indicate that you enrolled with freecreditscore.comTM on January 30, 2015, and followed by a request to cancel the membership on February 13, 2015.  A welcome email notification...

was sent to the email address you provided at the time of enrollment. Like many merchants, we run an authorization to check the validity of the card information provided to us before providing services, so it may be that your bank temporarily listed the $1.00(dollar) authorization as a debit.  It was not a billing, however, and would have dropped off the account automatically within a few days. Customer satisfaction is our priority, as a courtesy we have issued a refund of the membership fee of $12.99 on February 13, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.   We would like an opportunity to clarify any confusion you may have regarding the trial period associated with the product. Day 1 of your 7-day trial period in freecreditscore.comTM  began on January 30, 2015 the day you completed your enrollment and viewed your credit report. Your trial period expired on February 5, 2015 after you had an opportunity to try out the product for 7 days. Consequently, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee on February 6, 2015. Our records indicate that on February 13, 2015 you contacted us to cancel your membership, thru this Revdex.com complaint, which is after your trial in the product ended.     At this time we would like to express our regret that your experience with freecreditscore.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:   IMPORTANT INFORMATION When you order your free credit score here, you will begin your 7-day trial membership in freecreditscore.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $12.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concerns
regarding CreditReport.comTM.After doing a detailed search
with the information you provided, we were unable to locate an account in our
system that belongs to you. In order to better assist us in locating an
account, we are in need of additional...

information.   We would appreciate if you can provide us
with the following:a.) Full credit card number being billedb.) Bank statement indicating card being billedPlease
fax any supporting documents to:  (972)
390–[redacted] ATTN:
Consumer Relations Group (Complaint ID: [redacted])Or, you can mail to: PO Box 2390Allen, TX 75013Our customers are very
important to us and we look forward to hearing from you with the information
requested above.Please note there are several
websites that offer similar products, and in many cases, customers often
discover, after reviewing their billing statement, or the web site where they
enrolled, that the product is actually offered by a different company.Thank you for your
understanding and cooperation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 9, 2016.  A welcome email notification as sent to the email address you provided at the time of...

enrollment. On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $19.95 to $24.99.  Notifications were sent regarding this change.  This was followed by a request to cancel the membership on December 14, 2016.  At the time of cancellation, a refund was issued in the amount of $24.99.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:* Introductory price of $4.95 for your first month of access, then just $19.95 each additional month. Cancel anytime if not satisfied.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $174.72 on December 16, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R). Our records indicate that you enrolled with Freecreditreport.com(R) on December 10, 2014, and followed by a request to cancel the membership on December 18, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $17.99 on December 19, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: *IMPORTANT INFORMATION When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law. Please be advised that the price disclosed when you subscribed was $17.99 We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.