Experian Consumer Services

Revdex.com:
I have received the refund requested in reference to complaint ID [redacted] and find this resolution satisfactory. Please consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on July 2, 2014, and followed by a request to cancel the membership on June 15, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment. At the time of cancellation, a one month courtesy refund was issued for $19.95, plus sales tax of $0.73, for a total of $20.68.
Our records indicate the consumer enrolled on July 2, 2014. We do not have any record of you requesting cancellation prior to being charged for the membership fee. Based upon this complaint, ConsumerInfo.com(R) has cancelled your membership.
We apologize for any inconvenience or misunderstanding. As a courtesy, we have issued an additional refund of the monthly membership fees, an amount of $159.60, plus sales tax of $5.84, totaling $165.44. Please allow 3-5 business days for these funds to process to the consumer's credit card account. Please be aware, however, that this refund may not be reflected on the consumer's credit card statement for 1-2 billing cycles.

Our records indicate that as of June 17, 2016, the issuer of your credit card has accepted the fees, an amount totaling $62.40. We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for you. Please contact your credit card issuer for more details regarding this matter.

At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $19.95 plus sales tax.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM. Our records indicate that you enrolled with CreditReport.comTM on January 19, 2014, and on April 19, 2015, your membership with CreditReport.comTM was upgraded to Experian Credit TrackerSM. Our...

records also indicate that we received a request to cancel the membership on July 17, 2015. We do not have any record of you requesting cancellation prior to being charged for the membership fee. Customer satisfaction is our priority, as a courtesy we have issued a refund of $299.40 to the credit card on file on July 24, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]