Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I would like for a Senior Mangement person to contact me directly as I need to determine why am I not able to access my report online, and most importantly what needs to be done to resolve this issue.  Experian is the only agency that I have trouble viewing my online report, Transunion and Equifax work fine.   I am requesting to speak to some one from the executive office that can investigate this matter and not generate a generic response letter to me.]
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 9, 2015, and followed by a request to cancel the membership on May 17, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment. At the time of cancellation, a one month courtesy refund was issued for $21.95.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.
Our records indicate that you ordered a one dollar credit report along with a trial membership on July 13, 2016. The membership was not cancelled; consequently, in accordance with the...

published terms of our offer, the credit card provided was charged our monthly membership fee on July 21, 2016. A Welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective August 20, 2016. You will continue to have access to your Experian(R) credit report and FICO(R)Score, once every 30 days, at no charge to you.
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.

We have, as a courtesy, issued a refund totaling $21.95 on July 22, 2016. Please Allow 3 - 5 business days for these funds to process to the credit card account.
At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.
Also in reviewing your customer file it appears you purchased and viewed your 3 bureau credit report on July 20, 2016.
At enrollment, you entered your personal information and credit card number. After enrollment the following disclosure is displayed on the 3 bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $39.95, plus any applicable sales tax, once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is non-refundable.
We have issued an additional credit for $39.95 on July 20, 2016, making your total refund $61.90. When we issue a credit it can take from 3 - 5 business days for them to post the funds to your account.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 17, 2016 and canceled on April 6, 2016. A Welcome email notification was sent to the email address you...

provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $43.90 on April 6, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION:
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $299.40

Thank you for informing us of your recent experience with freecreditscore.comTM.  We understand how upsetting a potential credit card fraud situation can be. ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides...

consumers with credit monitoring services and internet access to their personal credit reports. Our records indicate that a complimentary Experian(R) credit score along with a trial membership in freecreditscore.comTM was ordered on August 14, 2014 utilizing a Master Card with the last four digits 5621.  Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on August 21, 2014. Additionally, our records show that you contacted CIC on December 3, 2014, and stated that you are the holder of the Master Card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your card.  In response, CIC cancelled the membership, issued a refund of $9.99 to your Master Card.  Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $29.97 on December 24, 2014. Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.              We hope the above information is helpful to you in considering this matter.

Revdex.com:
Thank you so much!!! I am very pleased!!I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for informing us of your recent experience with CreditReport.com™.
We understand how upsetting a potential credit card fraud situation can be.
 
ConsumerInfo.com, Inc. (“CIC”) is an affiliated company of Experian, the credit reporting agency, and in that...

capacity provides consumers with credit monitoring services and internet access to their personal credit reports.
 
Our records indicate that a complimentary Experian credit score along with a trial membership in CreditReport.com™ was ordered on August 23, 2013 utilizing a Visa card with the last four digits 0088.  Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on September 1, 2013.
 
Additionally, our records show that you contacted CIC on September 3, 2014, and stated that you are the holder of the Visa card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your Visa.  In response, CIC cancelled the membership, and locked the account. 
 
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.
Customer satisfaction is our priority, as a courtesy we have issued a total refund of $346.39 on September 12, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
 
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.Our records indicate that you enrolled with CreditReport.comTM on November 12, 2014, and followed by a request to cancel the membership on November 28, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $29.95 on December 2, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.* Monitoring with Experian begins within 48 hours of enrollment in your trial. Monitoring with Equifax and Transunion takes approximately 4 days to begin, though in some cases cannot be initiated during your trial period. You may cancel your trial membership any time within 9 days of enrollment without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on August 3, 2013 and followed by a request to cancel the membership on November 20, 2014. ...

We feel it is important to keep the consumer informed regarding the ordering process, so our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.94 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.Customer satisfaction is our priority, and as a courtesy we have issued a refund of $14.94 on November 25, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted].
ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to...

their personal credit reports.
Our records indicate that a complimentary Experian(R) credit score along with a trial membership in [redacted] was ordered on June 22, 2014 utilizing a [redacted] Card with the last four digits [redacted]. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on July 1, 2014.
Additionally, our records show that you contacted CIC on April 15, 2015, and stated that you are the holder of the [redacted] Card, did not open the account in question. In response, CIC cancelled the membership, issued a refund of $99.80 plus $6.24 sales tax for a total of $106.04 to your [redacted] Card and locked the account.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $149.70 plus $9.36 sales tax for a total of $159.06 on April 29, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with ProtectMyID.com®
ProtectMyID.com(R) values every customer and takes your concerns seriously.  Your inquiry with the Revdex.com has been reviewed carefully.
The “Contact Us”...

link provides instructions on how to contact our customer care and specifically provides the following methods:
 
Call Us
Toll-free ###-###-####
Available Hours (PST)
Mon-Fri from 6am - 6pm
Sat-Sun from 8am-5pm
 
To contact us by mail, direct correspondence to: ConsumerInfo.com, Attn: Customer Care, [redacted]
 
You can also email us at [email protected]
 
ProtectMyID.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction.
 
We apologize for any inconvenience or misunderstanding that may have occurred and hope that this response resolves your concerns and that you’ll give us another opportunity to help you in the future.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a credit report along with a membership in Experian CreditWorksSM on March 29, 2017.  Benefits of this membership included a daily refresh of your...

Experian(R) credit report and FICO(R) Score and a refresh of your three bureau credit reports and scores every 90 days.  Our records indicate that on this date a three bureau credit report and scores was generated via the membership.  Your paid benefits will end, effective April 28, 2017.  You will still have access to your Experian(R) report and FICO(R) every 30 days, free of charge.Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $4.99 for the first month and continued billing of $24.99 for each month thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $4.99 on April 7, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.           On April 7, 2017, our representative reached out to you via telephone to assist you with accessing your three bureau credit report and scores.  Our representative left a voice message with her contact information.  Please feel free to reach out to her for any additional assistance needed.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on January 11, 2015. The credit card provided was charged the membership feeof$4.95 on that day.  You contacted us on January 12, 2015 and your membership was canceled at your request.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 01, 2015, and followed by a request to cancel the membership on February 09, 2015. A welcome email notification...

was sent to the email address you provided at the time of enrollment.We apologize for any inconvenience or misunderstanding. As a courtesy we have issued a refund of $21.95 plus $1.37 sales tax for a total of $23.32 on February 12, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 18, 2014, and followed by a request to cancel the membership on December 3, 2014. At that time a $19.95 refund...

was issued.
A welcome email notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $79.80, making your total refund $99.75. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 20, 2015, and followed by a request to cancel the membership on June 2, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment.
As a courtesy, we have issued a refund of the monthly membership fees, an amount totaling $87.80, plus sales tax of $5.48, for a total of $ 93.28, on June 6, 2016. Please allow 3-5 business days for these funds to process to the consumer's credit card account. (Please be aware, however, that this refund may not be reflected on the consumer's credit card statement for 1-2 billing cycles.)
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process.
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95 plus $1.37 sales tax for a total of $23.32/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

I'm so sorry!  Somehow I didn't see the entire message from Experian.  I only saw the bottom half indicating Important Information.  Can you delete my rebuttal?  I see they are giving me a refund and I am very happy about it.  
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help.  This resolves the issue completely.  I appreciate what you did.
Regards,
[redacted]