Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
There's just one problem with this this narrative that was put out.  I never placed the order.  Not even for a trial membership.  I have capital one and can look at my credit for free any time I please.  The rep at the credit company assured me that the account was never used, and I wasn't aware of the account until I called my card company and asked what that charge was at the time thinking it was a one time charge, that when I was informed it was being billed monthly and who it was from.  I changed my card to stop these charges because they were not authorized by me nor did I set up and account for even a trial membership. .  So, who buys a product for hundreds of dollars and never uses it, not me. Who sets up an account and doesn't know the account number, know it exists, or know an email address attached to it.  Not me. They owe me a refund for the full amount the charged me and this is pretty much fraud.  I had to get a new card last month to stop the charges.  Does that sound like someone who ordered a product?  BTW, no such refund was sent to my card, because they no longer have my card number and I would never give it to them for this fiasco to start all over again.  They also never emailed me.  I told this rep I haven't had a Yahoo account since the breech way back when and she told me she would send m confirmation to the email address on file, duh, I just told her that account was hacked along with everyone else's years ago and I haven't used it since.  This isn't rocket science.  They made a mistake this isn't one me this is on them.

Outstanding. This is the resolution I was seeking. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A credit to my account has posted and I also received an email from the company stating that my account subscription is canceled.  Thank you very much for assisting me with this matter. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I accept the refund from Experian but it is not sufficient to cover all the charges made by Experian which amounted to $21.95 times 12  which equals $263.40. My bank has now cancelled the credit card in question as on the one occasion that I spoke to somebody from Experian they gave me a name for said account which was not mine. The name was Christopher C.  I have no knowledge of this person. When I told my bank the card was immediately cancelled by my bank.  At no time did I ever agree in any way to sign up for any Experian account other than a totally free account which was offered through my [redacted] The Experian representative that I spoke to finally also told me that I had only a free account.Also the many attempts to reach Experian and discuss this issue is totally unacceptable.  Each time I tried to contact Experian I was left on hold for 3 hours or more and then disconnected.  This happened each and every time I called apart from the one short conversation that I had before I was again disconnected..I am not the only person this happens to.  If you search Experian account on the web it is full of people saying exactly what I have told you.  Being put on hold for hours on end and then getting disconnected. Consequently these issues never get resolved for the consumer. It is dreadful business practice and designed to deter people from contacting Experian for resolution. When 
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on June 2, 2013, and followed by a request to cancel the membership with this complaint.  On July 25, 2016, the...

benefits of the membership were upgraded and the monthly price increased from $19.95 to $24.99.  Notifications were sent regarding this change. Customer satisfaction is our priority, as a courtesy we have issued a refund of $49.98 on September 12, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?.Our records indicate that you enrolled with Experian Credit Tracker? on March 24, 2015, and followed by a request to cancel the membership on April 21, 2015.  A welcome...

email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 4, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit Tracker?. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 4, 2015, and followed by a request to cancel the membership on June 27, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on June 30, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one dollar credit report along with a trial membership on October 1, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on October 10, 2016. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits ceased, effective November 16, 2016.  Refunds have been processed on October 10, 2016 in the amount of $21.95 and on November 10, 2016 in the amount of 21.95. Additionally, our records indicate there was a one dollar credit report along with a trial membership ordered on October 1, 2016 for [redacted].  The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 10, 2016. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits ceased, effective November 17, 2016.  At the time of cancellation a refund was processed in the amount of $21.95. We comply with our privacy policy posted on online on our website.  At the time of your and your wife’s order you opted in to receive emails. We have opted you and your wife out so that you will no longer receive emails from our company. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We apologize for any inconvenience or misunderstanding; however, we are not a part of Credit Carmer.  At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on March 10, 2015, and followed by a request to cancel the membership on March 24, 2015.
Customer satisfaction is our...

priority, as a courtesy we have issued a refund of $21.95 plus $1.89 sales tax for a total of $23.84 on March 24, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 CreditReport & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on February 7, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on February 15, 2017 and March 15, 2017.  A welcome email notification was sent to the email address you provided at the time of enrollment.  On March 15, 2017, you contacted us and the membership was canceled.  On this date a refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $21.95 on March 20, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for issuing the refund. However, I accessed my Experian Tracking account again today and see that my credit card is still listed with a "Next bill amount $24.99", "Billing Frequency One Per Month""We use the payment card shown below for your monthly membership billing. Make sure it’s accurate so that your membership will continue without interruption"Until I see my credit card removed, I will not be satisfied.
Regards,
[redacted]

Thank you for the opportunity
to clarify the $39.95 charged at the
time of your enrollment.Our records indicate that on November 24, 2015 you ordered an
Experian(R) credit report from Experian
Credit TrackerSM  which enrolls you
into the 7-day trial of our monitoring product.  Also in...

reviewing your
customer file it appears you purchased and viewed your 3 bureau credit report
on November 24, 2015.At enrollment, you entered
your personal information and credit card number. After enrollment the
following disclosure is displayed on the 3 bureau credit report order page:PAYMENT INFORMATION Note: Your credit
card will be charged $39.95 once your identity has been confirmed and your
report is ready to view. If, for any reason, we are unable to provide you with
this report, we will not charge your credit card. Please note this
transaction is non-refundable. We have issued a credit for $39.95 on November 25, 2015. When we issue a credit it takes 24 hours to post
to your financial institution, however it can take from 3 - 5 days for them to
post the funds to your account. It is also important to note that this refund
should appear on your next credit card statement.We appreciate the time you
took to send us your comments and suggestions. 
We value the input from our customers, and assure you we will give
serious consideration to the issues you presented to us.  It is through information provided by
customers as you that we are able to improve our products and memberships.We hope the above information
is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.
Our records indicate that you enrolled with CreditReport.comTM on February 3, 2015, and followed by a request to cancel the membership on February 18, 2015.A welcome email notification was sent to...

the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on February 25, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Our product, which is intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other people. Whether or not he/she had their permission to access their credit histories, to do so though our service would constitute fraud.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on September 30, 2014, and followed by a request to cancel the membership on August 11, 2016.  A Welcome email...

notification was sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on August 11, 2016 and $219.45 on August 12, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM.  If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership.  You may cancel your trial membership any time within the trial period without charge. Please be advised that the price of your membership was $19.95 when you enrolled and increased to $24.99 effective August 3, 2016.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and
expressing your concern regarding your membership with Experian Credit
TrackerSM.Our records indicate that you
enrolled with Experian Credit TrackerSM on October 7, 2015, and followed by a
request to cancel the membership on November 12, 2015.  A Welcome email...

notification was sent to the
email address you provided at the time of enrollment.Customer satisfaction is our
priority, as a courtesy we have issued a refund of $21.95 plus $1.37 sales tax for
a total of $23.32 on November 16, 2015. 
Please allow 3 - 5 business days for these funds to process to your
credit card account.  It is also
important to note that this refund should appear on your next credit card
statement.At this time we would like to
express our regret that your experience with Experian Credit TrackerSM may not
have met your expectation or our standard of excellence.  We feel it is important to keep the consumer
informed regarding the ordering process. 
Our website displays the following disclosure on our product landing
page:IMPORTANT INFORMATION:When you order your $1 Credit
Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit
TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be
billed $21.95 for each month that you continue your membership. You may cancel
your trial membership anytime within the trial period without charge.We apologize for any
misunderstanding or inconvenience. As a consumer you are indeed entitled to
dispute inaccurate information on your credit report. However, this is handled
in a different Experian® office. We have forwarded your correspondence to the
following division for review and response.Experian®P.O. Box 9701Allen, TX 75013Toll Free Telephone Number: 888-397-3742Because we are unable to assist with this
issue, it is recommended that you contact Experian® directly.We strive for exceptional
customer satisfaction and hope we have addressed your area of concern to your
expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have confirmed that the amount was refunded, it would have saved a whole lot of trouble if the customer service rep did this in the 1st place or better yet if you stopped hiding this auto renewal $21.95 behind a misleading $1 advertisement. Thanks for returning my funds.
Regards,
[redacted]

Thank you for sending in your concern.  We comply with our privacy policy posted on online on our website.  At the time of your order you opted in to receive emails. We have gone ahead and opted you out so that you will no longer receive emails from our company. Thank you for your understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be accepted.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am still upset and dissatisfied by the company's horrible business practice and that they are able to continue to operate. I however will accept the funds and not ask to push the issue further. Thank you very much for your intervention with Experian and I hope you make it more known that you are a source to use if this were to happen to someone else. I was lucky that I was able to find someone to direct me your way.  
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that [redacted] enrolled with Experian Credit TrackerSM on March 25, 2015. The membership was not cancelled within the trial period.  Consequently, in accordance...

with the published terms of our offer, the credit card provided was charged our monthly membership fee of $21.95 on April 1, 2015. On April 22, 2015, we received notification to cancel the membership via our voice response unit. Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 8, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:       Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.