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Experts Exchange Reviews (159)

A perfect companyI have been with membership since I have had Zero issues with EEAlways deligent to answer questions , just a wonderful site to learn about all issues with ITNever a dull moment in EEThey have saved me HOURS in coding time

An awesome tool, which gives me access to experts in specific technical arenas with decisive solutions, training videos and support forums The Best I have found!!!

Complaint: I am rejecting this response because: They did refund my money however and ended the subscription Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10307362, and find that this resolution is satisfactory to me Regards, [redacted]

Great site that's helped me learn a lot over the years I've learned programming languages from scratch!

I have been a member since As a network administrator in a company where I do all of the support for sites with no assistance, sometimes I am stumped The experts from Experts-Exchange have never failed to either provide the exact answer to my question, or provide links and advice that directly lead me to a solution, usually within hours Rarely have I posed a problem that was not solved The membership is well worth every cent What I especially like is the fact that the experts will stay with me and the problem until it is resolved

Unfortunately, no records exist in our system of MsD [redacted] 's request for cancellation on her recent accountThere are no indicators on her account that she logged in to attempt an online cancellation, and other than this Revdex.com complaint, there has been no communication from MsD [redacted] According to standard refund policy, all charges made to her account are ineligible for refund Again, MsD [redacted] 's subscription was billing in complete compliance with our Terms of Use agreement, payment card industry data security standards (PCI DSS), and e-commerce best practicesOur customer support department is available by phone (#-###-###-####), email ([email protected]), live chat, and air mail (PO Box 1062, San Luis Obispo, CA 93406)We also respond to twitter, facebook, and other social media communicationIn addition, our Customer Support department has recently expanded our available office hours from the previous 8am to 5pm PST to 5am to 9pm PST Monday through Friday to better accommodate the needs of our customersUtilizing all available channels of communication, we make every effort to provide customers with an easy way to contact us for help, billing questions, and to cancel their membership In an effort to resolve this complaint and provide MsD [redacted] with as positive an experience as possible, a refund of out of her charges has been authorized and processed in our systemIf MsD [redacted] has any further concerns or comments, she is more than welcome to contact the Customer Support department using one of the channels mentioned above

Experts Exchange has been an invaluable resource for meAs an IT professional and Infrastructure Engineer I continually find the answers I need op their websiteI have never had anything but good dealings with them

Hello M [redacted] , Our sincere apologies for your experienceIt does appear there was a mistaken (duplicate) charge to your cardHowever, that charge has been refunded back to you in the amount of In terms of the charge in the amount of 49.95; this was agreed upon by you in very clear terms as of 11/05/I have attached the chat transcript where you agreed to this amountAs you can see from the transcript at 8:am, it states "On Tuesday K [redacted] offered me a year subscription for $Can we proceed with this?" That is the amount you billed and how much we are obligated to bill your subscription forI have however turned off all future renewals to ensure no more amounts get billedBest Wishes, Experts - Exchange Customer Support Escalation Team

I first discovered the Experts Exchange around 2003/while preparing for my Microsoft Certification exam as a Solutions Developer in Visual FoxPro With the help of the wonderful folks over at FoxPro Wiki and the true "Experts" of the "Exchange" I passed the last qualifying exam on the evening of the last day it was available for testing before Microsoft retired it That was 6/30/ Thus began my love affair with the Experts Exchange There are several things which make the Experts Exchange unique and my standard GoTo resource when writing code You can't beat the price At the time I joined, the monthly fee was $Where else can you get "unlimited technical support" for $dollars a month? That was unheard of, a novel concept and still is, in my opinion A tech support call with Microsoft began at a minimum of $back then, but these days I believe it's closer to $per incident AND that is for only one issue But you know what's ever better than the price? The Expert Exchange Members! I always think about it this way - signing up with the Expert Exchange gives me access to the best and brightest minds in Information Technology throughout the entire WORLD! With that kind of diversity and participation I generally get several *VIABLE [redacted] solutions to the problem posted Some of the experts will provide you with actual working code that you can then implement directly into your work Others are kind & patient enough to explain their answers if asked and clarify things which may not be readily apparent to the person posting the question The Experts receive points given by the users of the site dependent upon the quality of the solution they provided therefore the Experts compete among themselves in order to rise up through the rankings in their quest to achieve the recognition and prestige of being a "true" expert And although I haven't used the feature yet, the site has "recently" put in place a mechanism which allows the user to make and keep their postings private There are many reasons why someone might want or need the ability to participate in a problem solving forum such as the one the Experts Exchange provides without just anyone (a competitor, for example) being able to know exactly what he intends or is working on The only other thing I can think of to say at this moment is that I will probably be a member for life and that I really should began working on becoming an expert myself and giving a little something back

Hello Team, I would really appreciate the effort you guys put in for this website I am very happy to be a part of experts & exchange because it will help my both personal & professional career Congratulations to all the EXPERTS on the website who are helping huge number of people in various technologies Thank You Team

I've been utilizing Experts Exchange since back in the 90s and stayed with it when it went from being a freebie site to a paid site With the plethora of incredible information found there, I do understand the necessity to make it a pay site and I wholly support it I've been a paying member since early 2000's and have never once regretted that choice or that annual charge I see show up on my CC statement The EE community is exemplary in all facets of technology and you're literally tapping into the resources of the worlds's largest IT department to help solve (or maybe even contribute yourself) the daily issues that most of us experience From one end of the spectrum to the other is the type of technical expertise you'll experience on this site Hats off to the folks that keep this site up and running flawlessly day in and day out

This is by far the best website to get accurate information on technical software or devices When I am needing infomation to help me with an issue, my very first stop is Experts Exchange They normally have the answer I am looking for and are referenced in many answers on the internet

On behalf of Experts Exchange, I sincerely apologize for Ms C***’s negative experienceExperts Exchange makes every effort to notify members that their free trial subscriptions automatically renew if no prior request to cancel is receivedThis is outlined in Section of Experts Exchange’s Terms of Use (See below) Records in the Experts Exchange database indicate that Ms C [redacted] registered her account on April 8th, MsC [redacted] did sign up for a day free trial of Expert Exchange’s Premium Service that billed on May 8th, Per Section of Expert Exchange’s Terms of Use, cancellations must be received before the first day of a new billing cycleMs C***’s account would have renewed on the 8th of May even if she had reached an agentExperts Exchange did not have any other reports of the chat functionality not working, as many chats were received throughout the day Experts Exchange customer support team is open Monday – Friday from am to pm, so MsC [redacted] would not have been able to reach a customer support rep on the weekend Despite the facts stated above, in the interest of providing exceptional customer service, MsC [redacted] will be granted a refund for a total of $if she were to agree to remove any public negative reviews posted since her interaction with the Experts Exchange customer service team Best regards, Matt Fitch, Experts Exchange Customer Support Manager Free Trials Experts Exchange may promote a Free Trial OfferTo receive a Free Trial, you must sithrough a Free Trial registration page and select a subscription plan for Your Account to continue when your Free Trial endsYou must have a valid email address to use our serviceIf you or another Member of your household has been an Experts Exchange Member or if your Payment Method, physical address or email address have been associated with an Experts Exchange Account, you may not be eligible to receive a Free Trial and will be redirected to a non Free Trial registration pageOnly one (1) Free Trial per customerWe will begin billing your Payment Method for the subscription plan chosen during registration at the end of the Free Trial period unless you cancel prior to the end of the Free Trial periodTo view the specific details of your subscription, including subscription price and end date of your Free Trial period, go to “My Account” and click on the “Billing” tab Free Trial lengths are computed on the basis of calendar days measured from Midnight to Midnight “Pacific Standard Time”Experts Exchange will authorize your Payment Method as soon as you register your Free Trial OfferIn some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your Free Trial periodUpgrading your Membership during your Free Trial period will void the time left on your Free Trial and your Payment Method will be charged according to the Membership you chose on the Upgrade (“Upgrade”) pageYou will not receive a notice from Experts Exchange that your Free Trial period has ended or that your paid subscription has begunIf you cancel prior to the end of your Free Trial, there will be no charges to your Payment MethodIf you cancel after your Free Trial has ended, you will not be billed again but you will be responsible for whatever charges have already been incurred for the current billing periodYou may cancel your Experts Exchange Subscription at any time by contacting Customer Support at 1-877-211-xor initiating a live chat session and chatting with a Customer Support RepresentativeCancellations are processed upon receipt of request by phone or live chatTerm, Termination and Cancellation To cancel your Experts Exchange Subscription, contact Customer Support by calling 1-877-211-xor initiating a live chat session and chatting with a Customer Support RepresentativeCancellations are processed upon receipt of request by phone or live chatWhen your subscription is cancelled you will receive a confirmation email of the cancellationIf you do not receive this confirmation email please contact us at [email protected] will not be effective until the end of the current billing cycleCancellations must be received before the first day of a new billing cycle in order to take effect for that billing cycleYou may cancel your Experts Exchange subscription at any time Experts Exchange does not grant refunds for partial or unused subscription timeThis Agreement shall be effective for as long as you are a Member or use or access the Site or the Services**You are solely responsible for properly cancelling your subscriptionYou may cancel your Experts Exchange Subscription at any time by contacting Customer Support at 1-877-211-xor initiating a live chat session and chatting with a Customer Support Representative Cancellations are processed upon receipt of request by phone or live chat[redacted] If you terminate your subscription, your subscription will remain active until the end of your paid subscription periodExperts Exchange may terminate your Membership immediately if, based on Experts Exchange’s sole judgment, it determines that you have materially breached this Agreement in any manner, including but not limited to (i) violating the Code of Conduct established for the use of Experts Exchange Services or Site, (ii) infringing or violating any intellectual property right of Experts Exchange or (iii) infringing or violating any intellectual property right or privacy or publicity right of a third party Experts Exchange reserves the right to refuse service to anyone for any reason at any timeThe termination of your subscription and/or Account shall terminate your access to any Services for which registration is requiredNeither Experts Exchange nor any affiliate of Experts Exchange shall be liable to you or to any third party for termination of the Services for any reasonIf Experts Exchange terminates your Membership because you have breached this Agreement, you will not be entitled to any refund of unused subscription feesAll decisions regarding the termination of Accounts shall be made in the sole discretion of Experts ExchangeExperts Exchange is not required to provide you notice prior to terminating your subscription and/or AccountUpon termination of this Agreement, the perpetual license you have granted to Experts Exchange shall continue Provisions, which by their nature would be expected to survive termination, shall survive and remain in full force and effect in accordance with their Terms

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11092935, and find that this resolution is satisfactory to meI was under the impression that I was double-billed as the agreed upon amount was in November, yet the charge was in DecemberExperts-Exchange did everything according to our agreement and I appreciate the Revdex.com ability to get this resolved to my satisfaction and understanding Regards, M [redacted]

Can't compete with StackExchange on a feature level, so they are now playing tricks with billingYou can't cancel automatically on their websiteYou have to speak to someone, who tries to retain you with a free membershipWhat they don't tell you is that you get charged again after a few monthsContact them to get a refund and to close the membership, they claim you accepted the new membership fee and won't refund the moneyWhat BS

Thank you for the detailed feedbackWe wish for every member to not only get the most value from their membership, but also to have a clear grasp of their respective billing cycleLooking at this particular case, we did evaluate that any refund other than the one we offered; compromises our terms of use in tact.In addition to our Terms of Service Use presented on the web page (http://www.experts-exchange.com/terms.jsp), we communicate billing schedules to all members via the Registration page, Welcome Email upon sign - up, and Billing section located within your accountThis information clearly states both our auto-renew policy, next billing date, and refund policyWe're happy to review that with you, as wellDespite this, we did offer an amount back that we feel is more than fair, given the situation.While it sounds like this experience has deterred future possibility in exploring our resource, our customer service team will gladly answer any questions about the offer in place, terms of service, and current status of accountYou are more then welcome to contact us between the hours of 6am to 6pm PST." ###-###-####http://www.experts-exchange.com/contactUs.jspCustomer_service@Expert...

I have been using Experts -Exchange on and off for about years It is a fantastic resource, well run web site, easy to use, and with many helpful experts I can recommend this service

Experts Exchange is a great friendly community driven support forumThere is a range of experts in many different fields I love the interesting problems people are having , and its great to see how quickly people jump to get an resolution for the user This is helped by the great rewards scheme that is in place for experts or anyone willing to try help I am fairly new to experts exchange but have enjoyed my stay so far Looking for a complex solution to I.T problems head over here, brilliant

Experts Exchange had been the only source to grow straight forward knowledge and answers to the questions raisedIf you are stuck anywhere in IT and not getting any help from anywhere just go and ask Expert ExchangeWithin next hours you will be rewarded with solutions Apart from the answers to the questions actually this is a knowledge portal where you can grow your knowledge in any eraBy referring articles, issues, knowledge answers slowly and gradually you will get more expertise I have never seen anyone in IT field who do not know about Experts Exchange till date and many learns everything and makes their lives from Expert Exchange

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