Experts Exchange

I joined Experts-Exchange several years ago because I knew I did not have the technical skills to complete all the tasks my own job asked of me. Because technology is forever changing growing and improving. I was not used to it. The great thing about Experts-Exchange is that they were always there ready to answer a question in areas I did not understand. Mathematical calculations. A few of the experts even became my friends. To just say that Experts-Exchange delivers service would be an understatement. They go above beyond and through solutions for people. It is the best investment I make every year. Now because of the Experts at Experts-Exchange some accuse me of being an expert in my field. I can't make that claim for myself but their efforts give me confidence that I can get anything done for my clients. You see, I grew up working on a farm shoveling manure so I know what work feels like. It was not until the day Apple made a computer a household could afford. My father bought me one of the early Apple IIe computers that changed my life. He said I have given you tools to choose what path you want to take in life. I choose the computer quickly. I learned from my father and Experts-Exchange that with the right tools, effort and a little help from a friend when you need it that you can accomplish anything. I thank Experts-Exchange every day of my life for the quality and service they provide. They help me keep the lights on and the bills paid. I am truly indebted to them. Thank you EE.

Review: I enrolled on the free 30days trail hopping that I could find an answer to one questions and tested the services being offered. I could not find an answer to my question, and when I tried to cancel the service on 5/8/2015 the chat service was not working. I kept trying Saturday and Sunday and even though the website stated chat Online available and a green button, there was not answer, I sent an email and still not answer. I called today and the lady told me to complaint with the Revdex.com or dispute the charge with my credit card.First: The services they provided are not any help for developers like they overstated on their web site and second one, trying to cancel their service is extremely difficult.the amount is only @19.99 the problem is not the money but the principle. I not like when people wants to take advantage and try to take from us our hard earned money.Desired Settlement: Refund for the amount of $19.95.

Business

Response:

On behalf of Experts Exchange, I sincerely apologize for Ms.

C[redacted]’s negative experience. Experts Exchange makes every effort to notify members

that their free trial subscriptions automatically renew if no prior request to

cancel is received. This is outlined in Section 18 of Experts Exchange’s Terms

of Use (See below).

Records in the Experts Exchange database indicate that Ms.

C[redacted] registered her account on April 8th, 2015. Ms. C[redacted] did

sign up for a 30 day free trial of Expert Exchange’s Premium Service that

billed on May 8th, 2015.

Per Section 21 of Expert Exchange’s Terms of Use,

cancellations must be received before the first day of a new billing cycle. Ms.

C[redacted]’s account would have renewed on the 8th of May even if she

had reached an agent. Experts Exchange did not have any other reports of the

chat functionality not working, as many chats were received throughout the day.

Experts Exchange customer support team is open Monday – Friday from 5 am to 8

pm, so Ms. C[redacted] would not have been able to reach a customer support rep on the

weekend.

Despite the facts stated above, in the interest of providing

exceptional customer service, Ms. C[redacted] will be granted a refund for a total

of $19.95 if she were to agree to remove any public negative reviews posted

since her interaction with the Experts Exchange customer service team.

Best regards,

Matt Fitch, Experts Exchange Customer Support Manager18. Free TrialsExperts Exchange may promote a Free Trial Offer. To receive

a Free Trial, you must sign-up through a Free Trial registration page and

select a subscription plan for Your Account to continue when your Free Trial

ends. You must have a valid email address to use our service.If you or another Member of your household has been an

Experts Exchange Member or if your Payment Method, physical address or email

address have been associated with an Experts Exchange Account, you may not be

eligible to receive a Free Trial and will be redirected to a non Free Trial

registration page. Only one (1) Free Trial per customer.We will begin billing your Payment Method for the

subscription plan chosen during registration at the end of the Free Trial

period unless you cancel prior to the end of the Free Trial period. To view the

specific details of your subscription, including subscription price and end

date of your Free Trial period, go to “My Account” and click on the “Billing” tab.

Free Trial lengths are computed on the basis of calendar days measured from

Midnight to Midnight “Pacific Standard Time”.Experts Exchange will authorize your Payment Method as soon

as you register your Free Trial Offer. In some instances, your available

balance or credit limit may be reduced to reflect the authorization; however,

no charges will be made against the Payment Method unless you do not cancel

prior to the end of your Free Trial period.Upgrading your Membership during your Free Trial period will

void the time left on your Free Trial and your Payment Method will be charged

according to the Membership you chose on the Upgrade (“Upgrade”) page.You will not receive a notice from Experts Exchange that

your Free Trial period has ended or that your paid subscription has begun. If

you cancel prior to the end of your Free Trial, there will be no charges to

your Payment Method. If you cancel after your Free Trial has ended, you will

not be billed again but you will be responsible for whatever charges have

already been incurred for the current billing period. You may cancel your

Experts Exchange Subscription at any time by contacting Customer Support at

1-877-211-8911 x401 or initiating a live chat session and chatting with a

Customer Support Representative. Cancellations are processed upon receipt of

request by phone or live chat.21. Term,

Termination and CancellationTo cancel your Experts Exchange Subscription,

contact Customer Support by calling 1-877-211-8911 x401 or initiating a live

chat session and chatting with a Customer Support Representative. Cancellations

are processed upon receipt of request by phone or live chat. When your

subscription is cancelled you will receive a confirmation email of the

cancellation. If you do not receive this confirmation email please contact us

at [email protected]. Cancellations will not be effective

until the end of the current billing cycle. Cancellations must be received

before the first day of a new billing cycle in order to take effect for that

billing cycle. You may cancel your Experts Exchange subscription at any time.

Experts Exchange does not grant refunds for partial or unused subscription

time.This Agreement shall be effective for as long as

you are a Member or use or access the Site or the Services.**You are solely responsible for properly

cancelling your subscription. You may cancel your Experts Exchange Subscription

at any time by contacting Customer Support at 1-877-211-8911 x401 or initiating

a live chat session and chatting with a Customer Support Representative.

Cancellations are processed upon receipt of request by phone or live chat.** If

you terminate your subscription, your subscription will remain active until the

end of your paid subscription period.Experts Exchange may terminate your Membership

immediately if, based on Experts Exchange’s sole judgment, it determines that

you have materially breached this Agreement in any manner, including but not

limited to (i) violating the Code of Conduct established for the use of Experts

Exchange Services or Site, (ii) infringing or violating any intellectual

property right of Experts Exchange or (iii) infringing or violating any

intellectual property right or privacy or publicity right of a third party.

Experts Exchange reserves the right to refuse service to anyone for any reason

at any time.The termination of your subscription and/or

Account shall terminate your access to any Services for which registration is

required. Neither Experts Exchange nor any affiliate of Experts Exchange shall

be liable to you or to any third party for termination of the Services for any

reason. If Experts Exchange terminates your Membership because you have

breached this Agreement, you will not be entitled to any refund of unused

subscription fees. All decisions regarding the termination of Accounts shall be

made in the sole discretion of Experts Exchange. Experts Exchange is not

required to provide you notice prior to terminating your subscription and/or

Account.

Upon termination of this Agreement, the

perpetual license you have granted to Experts Exchange shall continue.

Provisions, which by their nature would be expected to survive termination,

shall survive and remain in full force and effect in accordance with their

Terms.

I have have a very enriching experience visiting this site. Experts Exchange is "the place" for getting answers to your question where Google fails to fetch the solution. Instant, accurate and working solutions given by experienced geeks will make the life so easy for you. Whenever you need immediate and instant solution that is needed to make your job easy, Experts Exchange is the place to go.

This is by far the best website to get accurate information on technical software or devices. When I am needing infomation to help me with an issue, my very first stop is Experts Exchange. They normally have the answer I am looking for and are referenced in many answers on the internet.

A perfect company. I have been with membership since 1998. I have had Zero issues with EE. Always deligent to answer questions , just a wonderful site to learn about all issues with IT. Never a dull moment in EE. They have saved me HOURS in coding time.

Review: I signed up for a 30-day trial. I did not use the site after the first few days. I noticed a charge for a one-year subscription on my credit card yesterday. I called today to cancel and remove this charge. I was offered a one month charge instead of one year. I reminded them that my free trial expired 2 days ago so paying for 30 days was unfair. They would not reduce my fee any lower than for 30 days.Desired Settlement: My fee should be reduced to 2 days which equals $0.86; not a full month.There should also be a reminder sent out that a trial period is about to end.

Business

Response:

Mr. [redacted] signed up for our 30-day free trial on June 10th, 2013, and selected to be billed Annually after the trial ended. All free trials convert to the selected subscription plan on the date specified on our registration page, in our "Welcome" email and in the billing section of the "My Account" page. Our registration page details how your account will be billed after your trial, your first billing date, and that you can cancel anytime before that billing date and you will not be charged. See screenshot

I could not be happier with my subscription to Experts Exchange. I have been a member for many years and, in this day and age of free online forums, I gladly pay the small monthly fee for Experts Exchange because of the speed, accuracy, tolerance for my limited knowledge, and enthusiasm that they reply by. This might well be the best spent money my small business has ever invested.

Great site that's helped me learn a lot over the years. I've learned 3 programming languages from scratch!

As a professional in the IT industry, one of the first things I can share as advice is that none of us know everything. Technology is ever evolving, and a site like Experts Exchange is an invaluable resource where we can all come together and share experiences. I consider membership with Experts Exchange as part of my toolbox

Review: The company is charging my credit card since 2011 without having me subscribe to any of their monthly subscriptions. I used their service once (one time charge) when I provided my credit card information. They used that information an setup my profile as a PREMIUM SERVICE account.The company also does not want to reimburse the money into my account.I am very disappointed that a company that claims to provide services to professionals is capable of using those unprofessional techniques. I personally consider it a fraud, and they should be banned in selling their services by using the client personal credit card information without a proper authorization.Desired Settlement: I would like the company to reimburse the amount that was charge from my credit card without my authorization.Thank you.

Business

Response:

On behalf of Experts Exchange, I sincerely apologize for Mr. [redacted]’s

negative experience. Experts Exchange makes every effort to notify members that

their subscription service renews automatically.

Thanks to all the guys at experts exchange through them I was able to fix my pc problems in no time. Their knowledge is brilliant and their helpfulness is second to none. Thanks again to the experts exchange members and staff.

I have been using Experts Exchange for may years and can say it is one of the best services available to get answers for technical questions. I would highly recommend using Experts Exchange if you have questions that you cannot answer.

Experts-Exchange provides very useful contents and does what it promise.

This has been a great resource for me with personal and professional projects. I can always find a informed, professional about most anything. Literally, it guided my current new job to success.

I love experts exchange. As a software developer, I have many questions that only certain other developers may be able to help me with. Experts exchange not only connects me to them to get this help, but I even use the service to just get a second opinion on something technical that I'm trying to accomplish. I usually get a helpful answer in under fifteen minutes! It's truly awesome!

Review: I signed up for an account in January because I needed help with a topic that the site said they cover. It turned out that was misleading and they don't actually cover the topic I needed, so I never got anything for my money. I attempted to cancel but they don't allow cancelling online, they make me jump through a hoop and call for cancellation. After a few attempts I still can't ever get through when I call. Today the message just said nobody is available to take my call. I also can't remove my credit card from their auto-billing.Desired Settlement: I need them to refund my money and remove my credit card from their auto-billing.

Business

Response:

Ms. [redacted] upgraded her

Free Limited Membership account to a Monthly Premium Membership on January 5th,

2014. Records on this account indicate that she logged in and accessed experts-exchange.com

on the following dates:

01/05/14

03:55 PM PST

01/09/14 08:02 PM PST

05/09/14 08:34 AM PDT

Ms. [redacted] posted a new

question on January 5th, 2014 entitled “Export from Blender to

ZPrint with textures”. Ms. [redacted] closed the question by accepting her own comment

as the solution on January 14th, 2014. Her comment indicates that the

problem she posted required her to hire a 3D designer to complete the original

task.

All records on Ms. [redacted]’s account and in our Customer Support case management system indicate that a

request for cancellation has not been received by Customer Support regarding

Ms. [redacted]’s subscription. All cancellation requests must be handled by a live

agent. Experts Exchange has extended the Customer Support office hours from the

original 8am-5pm PST Monday-Friday hours to 5am-8pm PST Monday-Friday to

accommodate differences in time zone for customers located on the east coast of

the U.S. and international customers. We accept cancellation requests by phone,

livechat, and if necessary by email.

As a result of this

complaint, the Customer Support department has cancelled Ms. [redacted]’s subscription to prevent any future charges from taking place. Unfortunately,

the previous subscription charges made on this account are not eligible for

refund as a request for cancellation was not submitted before Ms. [redacted]'s most

recent billing date.

Experts Exchange takes

customer satisfaction very seriously and in an effort to resolve this case to her satisfaction, we request that Ms. [redacted] contact Catherine [redacted], the Customer Engagement

Manager, to discuss options for a full credit, or an exception to the refund

policy outlined in section 23 of our Terms of Use: http://www.experts-exchange.com/terms.jsp#refund

Ms. [redacted] is available

from 9am-6pm PDT Monday-Friday, and Ms. [redacted] may contact her by phone,

email, or live chat. Below is Ms. [redacted]’s contact information:

Email: [redacted]@experts-exchange.com

Phone: ###-###-####

Click here to chat

instantly: https://secure.livechatinc.com/licence/1445852/open_chat.cgi

Business

Response:

In an effort to finalize Ms. Andrews’ case and come to satisfactory resolution, the Experts Exchange Customer

Engagement Manager has further evaluated Ms. Andrews’ account and determined

that a refund can be issued for all charges following her initial upgrade fee.

Ms. Andrews was billed on a Monthly basis for $19.95 starting on January 5th,

2014.

Despite Ms. Andrews’ continued login activity to

www.experts-exchange.com, all subscription renewal charges have been refunded

to date bringing her total refund amount to $79.80. In no circumstance would

Ms. Andrews be eligible for a refund of her initial subscription charge of

$19.95 dated January 5th, 2014.

As previously stated, Experts

Exchange provides its customers with two methods for contacting Customer Support

to cancel their membership. These methods include telephone, and online chat

with a Customer Support Representative. The Customer Support department also

monitors other channels for customer complaints, feedback, and cancellation requests. These channels include facebook posts, community support questions

on experts-exchange.com, twitter, and email.

Any further complaints on the resolution of this issue can be

directed to Ms. Catherine [redacted] in the Customer Support department. Contact

information for Ms. [redacted] appears below:

Phone: ###-###-####

Email: c[redacted]@experts-exchange.com

Hours: 9am-6pm PDT Monday-Friday

Consumer

Response:

Review: 10044320

I am rejecting this response because:

As I mentioned in my original complaint, the Experts Exchange website claimed to cover the topic that I needed help on, however once I subscribed and posted my question it turned out that their claim had been misleading and in fact their site did not cover the area of expertise that I needed in order to get any experts to reply to my question. I had to close my own question after not getting any responses. That was when I attempted on several occasions (hence my "logins") to cancel my subscription, unsuccessfully, and had these continued issues that resulted in my complaint through Revdex.com.

Experts Exchange has some nerve to mislead customers into subscribing, then to be this much of a pain in the as for cancellations and refunds. Experts Exchange says they will under no circumstances refund my initial subscription fee, well I will under no circumstances back down from this complaint against a fraudulent customer that steals from their customers. So it seems we're at a standstill.

Regards,

This is one of the greatest online technical resources. I have completed many IT projects thanks to the tremendous help and guidance that I have receive from Experts Exchange. Whether you are an experience IT professional or a newbie, this site provides lots of tangible information which has propelled me into new developments as well as steer in the right direction of any new ventures. Consider this site your best technical friend well worth the weight of its monthly premium if you actively use it.

Experts Exchange is the Best place for experts to explore their knowledge and learners to get best solutions for their queries. So, it is best platform for people who are looking for technical help.

I'm so glad I stumbled upon this site. So wish I would of found it sooner. The experts on here have saved me on many occasions. Sometimes I spend hours just reading all the valuable information and knowledge found on this stie. I've learned so much in the short period of time I've been a member. Money WELL SPENT!