Explorer Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have sent a copy of my order to the company and have still not received any money or a response from them I sent it on or around Feb10, Please inform me as to what I should do now

Explorer Communications [redacted] February 3, Revdex.com [redacted] RE: Pat [redacted] - ID# [redacted] Dear Sir or Madam: I am writing in response to the above mentioned complaintWe have been unable to locate an order or any record of payment in our systems for Mr [redacted] In order for us to further assist Mr [redacted] , we will need to obtain a copy of his sales receipt so we can verify proof of saleAny additional information he may have, such as proof of payment documentation for his order, would certainly assist us in this matterThis information can be sent via mail or email at [redacted] As soon as we receive this information, we will be happy to provide a response in this matter If any additional information is needed please feel free to contact me Sincerely, [redacted]

Explorer Communications [redacted] Revdex.com [redacted] RE: [redacted] - ID# [redacted] Deai- Sir or Madam: I am writing in response to the above mentioned complaintOur Records indicate that on January 27, we received mailed requests to cancel both of Ms***'s orders; we then sent a letter the same day requesting proof of payment in order to process Ms***'s refundMs [redacted] may disregard the letter we mailed as we will be happy to accept this complaint as Ms***'s proof of payment needed to process her refundA check in the amount of $has been enclosed for this purposeIf any additional information is needed please feel free to contact me Sincerely, [redacted]

Explorer Communications [redacted] Revdex.com [redacted] RE: [redacted] - ID# [redacted] Dear Sir or Madam: I am writing in response to the above-mentioned complaintWe have looked in Mr [redacted] 's claims and it appears there was an error in the processing of his orderDue to the circumstances, we feel that the best resolution to this matter would be to refund Mr [redacted] for the total purchase amount of his orderA refund check in the amount of $ has been enclosed for this purpose If you have any further questions please feel free to contact me Sincerely, [redacted]

Explorer Communications ** *** *** *** ** ***
background-">February 3,
Revdex.com *** * *** ** *** ** ***
RE: *** *** *** - ID#***
Dear Sir or Madam:
I am
writing in response to the above-mentioned complaintWe have been in direct
contact with Ms*** via email concerning this matterWe received the
requested proof of payment documentation from Ms***We have cancelled Ms
***'s order and a refund check in the amount of $is scheduled to be
mailed to Ms***Ms***'s refund should get mailed out no later than
Friday, February If you have any further questions please feel free to
contact me
Sincerely,
*** ***

Explorer Communications [redacted]
background-color: white;">February 3, 2014
Revdex.com [redacted]
RE: Pat [redacted] - ID#[redacted]
Dear Sir or Madam:
I am
writing in response to the above mentioned complaint. We have been unable to
locate an order or any record of payment in our systems for Mr. [redacted]. In
order for us to further assist Mr. [redacted], we will need to obtain a copy of his
sales receipt so we can verify proof of sale. Any additional information he may
have, such as proof of payment documentation for his order, would certainly
assist us in this matter. This information can be sent via mail or email at [redacted]. As soon as we receive this information,
we will be happy to provide a response in this matter.  If any additional information is needed
please feel free to contact me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Explorer Communications [redacted]
 
Revdex.com [redacted]
RE: [redacted] - ID#[redacted]
Deai- Sir or Madam:
I am writing in response to the above mentioned...

complaint. Our Records indicate that on January 27, 2014 we received mailed requests to cancel both of Ms. [redacted]'s orders; we then sent a letter the same day requesting proof of payment in order to process Ms. [redacted]'s refund. Ms. [redacted] may disregard the letter we mailed as we will be happy to accept this complaint as Ms. [redacted]'s proof of payment needed to process her refund. A check in the amount of $180.00 has been enclosed for this purpose. If any additional information is needed please feel free to contact me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
 
I have sent a copy of my order to the company and have still not received any money or a response from them I sent it on or around Feb. 10, 2014. Please inform me as to what I should do now.

Explorer Communications
[redacted]
 
Revdex.com [redacted]
RE: [redacted] - ID#[redacted]
Dear Sir or...

Madam:
I am writing in response to the above-mentioned complaint. We have looked in Mr. [redacted]'s claims and it appears there was an error in the processing of his order. Due to the circumstances, we feel that the best resolution to this matter would be to refund Mr. [redacted] for the total purchase amount of his order. A refund check in the amount of $ 103.00 has been enclosed for this purpose.   If you have any further questions please feel free to contact me.
Sincerely,
[redacted]

I am writing in response to the above-mentioned complaint. Our records indicate that on October 25, 2013, Ms. [redacted] purchased a two year subscription to [redacted] Magazine and a one year subscription to [redacted] Magazine. As indicated on our sales receipts, we advise to allow 120 days for delivery of...

the first issues. At the time that Ms. [redacted] had submitted this complaint , she had not yet allowed the proper time stated on our sales receipts for delivery. Ms. [redacted]'s order has since been completely processed. [redacted] will start with the January 27, 2014 issue and expires with the January 19, 20 15 issue.  [redacted] Magazine starts with the December 20 13 issue and will expire with the Novembe r 2015 issue.  We anticipate delivery of the first issues well within the timeframe stated on our receipts. The address we have on file for delivery is as follows:

If you have any further questions please feel free to contact me.
 
Sincerely,

I am writing in response to the above-mentioned complaint.  [redacted] order has been completely processed and was delivered on 10/02114. The recipient that [redacted] order was sent to is as follows:[redacted]...

[redacted] may confirm delivery of his order at the following link: [redacted].  If you have any further questions  please feel free to contact me.

Explorer Communications [redacted]

0.9pt; background-color: white;">January 23, 2014

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am writing in response to the above-mentioned

complaint. Our Customer Service Department has been in direct contact with

Ms. [redacted] concerning this matter. Our records indicate that Ms. [redacted] had

placed two orders, one being the children's book titled 'Look and

Find [redacted],' which was delivered in full on December 6, 2013. This order can be verified as delivered

from the following link: http://www.[redacted].

It was discovered that there had been an error in the

processing of Ms. [redacted]'s second order which was erroneously entered as [redacted]. We have made the necessary corrections to Ms. [redacted]'s order and would

expect delivery of her second order, 'Look and Find [redacted]' within the next two weeks following the date of this letter. If you have any further questions please feel

free to contact me.

Sincerely,

Explorer Communications [redacted]

 

Revdex.com [redacted]

RE: [redacted] -ID#[redacted]

Dear Sir or Madam:

I am writing in response to the above...

mentioned complaint. Our Records indicate that on January 29, 2014 we received mailed requests to cancel all seven of Mr. [redacted]'s orders; we then sent a letter the same day requesting proof of payment in order to process Mr. [redacted]'s refund. Mr. [redacted] may disregard the letter we mailed as we will be happy to accept this complaint as Mr. [redacted]'s proof of payment needed to process his refund. A check in the amount of $487.00 has been enclosed for this purpose. If any additional information is needed please feel free to contact me.

Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am writing in response to the above mentioned complaint. Our records indicate that on October 13, 2013. Mr. [redacted] purchased a two year subscription to Golf Tips Magazine. Golf Tips Magazine is a seasonal publication which is only published seven times a year primarily between April and August...

each year. Mr. [redacted]"s subscription is scheduled to start with the April 2014 issue and will expire with the July 2016 issue. The subscription is currently active and is scheduled to be delivered to the following recipient:[redacted]Mr. [redacted]'s account number with Golf Tips is [redacted].  If any additional information is needed please feel free to contact me.Sincerely,[redacted]

Explorer Communications[redacted]

 

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am writing in response to the above-mentioned...

complaint. Our records indicate that on January 4, 2014, Ms. [redacted] purchased four book orders. As indicated on our sales receipts, we advise to allow 120 days for delivery of the orders. At the time that Ms. [redacted] had submitted this complaint, she had not yet allowed the proper time stated on our sales receipts for delivery. It appears that one of Ms. [redacted]'s orders, for the book titled '[redacted],' is currently on back order and may be some time before it is available again. Due to the circumstances we feel that refunding Ms. [redacted] for this order would be an acceptable option in this instance. A check in the amount of $77.00 has been enclosed for this purpose. Ms. [redacted]' other three orders have since been completely processed and were shipped on February 18, 2014. Ms. [redacted] may track these orders from the following link:

http://www.[redacted]. If you have any further questions please feel free to contact me.

Sincerely,

Explorer Communications [redacted]

January 17, 2013

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am

writing in response to the above-mentioned complaint. Our Records indicate that

on December 12, 2013 a refund check in the amount of $120.00 was sent to Mr.

[redacted] but was later returned to us due to the address being incorrect. We

have made the necessary corrections to the mailing address we have on file for

Mr. [redacted] and his refund will be re-mailed on January 21st, 2014.

The mailing address we now have on file for Mr. [redacted] is as follows:

[redacted], NC [redacted]

At this

time we shall consider this matter closed. If any additional information is

needed please feel free to contact me.

Sincerely,