Explorer Communications

Explorer Communications [redacted]

background-color: white;">December 17, 2013

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am

writing in response to the above-mentioned complaint. Our Records indicate that

on November 25, 2013 we received a mailed request to cancel Mr. [redacted]'s

order; we then sent a letter the same day requesting proof of payment in order

to process Mr. [redacted]'s refund. On December 06, 2013 we received Mr. [redacted]'s

proof of payment and entered it in for a refund, and on December 12, 2013 a

refund check in the amount of $120.00 was sent to Mr. [redacted]. At this time we

shall consider this matter closed. If any additional information is needed

please feel free to contact me.

Sincerely,

I purchased a two year subscription to [redacted] through a college that was going door to door selling subscriptions to earn money for a trip to Spain.

Immediately, I began to receive notifications that my subscription from this magazine was set to expire, and that I needed to renew.

I called [redacted], who told me that this company only paid for one year effective January 1, 2014, and not the two years that I paid for. I was informed by [redacted] that they did not have anything to do with outside orders, and I was then given a different telephone number for [redacted] who then gave me another contact that was only available through a website owned by Explorer Communications, [redacted]

The only support offered by this website is to fill in a form and hope that they will return your email. After completing this form,and clicking on the send button, a window popped up stating that they were unable to process my request. I began the process over, and over again. I am not searching the website, " Get Human", hoping to find a way to contact this company.

Bottom line? NEVER do business with any company of this type.