Explorer Communications

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I received the check then when I deposited the check the company did not have the funds in their account so that 71.00 check now has cost me 82.00 in fees plus I never got the 71.00 now I feel the company owes me 153.00 in a cashier check because they do not have the funds to cover the checks they send out.  

Regards,

Explorer Communications [redacted]

background-color: white;">February 3, 2014

Revdex.com [redacted]

RE: Pat [redacted] - ID#[redacted]

Dear Sir or Madam:

I am

writing in response to the above mentioned complaint. We have been unable to

locate an order or any record of payment in our systems for Mr. [redacted]. In

order for us to further assist Mr. [redacted], we will need to obtain a copy of his

sales receipt so we can verify proof of sale. Any additional information he may

have, such as proof of payment documentation for his order, would certainly

assist us in this matter. This information can be sent via mail or email at [redacted]. As soon as we receive this information,

we will be happy to provide a response in this matter.  If any additional information is needed

please feel free to contact me.

Sincerely,

Explorer Communications [redacted]

 

Revdex.com [redacted]

RE: [redacted] Marie [redacted]- ID#[redacted]

Dear Sir or Madam:

I am writing in response to the above-mentioned complaint. As...

it appears our cancellation procedure was misrepresented to Ms. [redacted], we feel that the best resolution to this matter would be to refund Ms. [redacted] for the total purchase amount of her order. A refund check in the amount of $59.00 has been enclosed for this purpose. If you have any further questions please feel free to contact me.

Sincerely.

Explorer Communications [redacted]

background-color: white;">February 3, 2014

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am

writing in response to the above-mentioned complaint. We have been in direct

contact with Ms. [redacted] via email concerning this matter. We received the

requested proof of payment documentation from Ms. [redacted]. We have cancelled Ms.

[redacted]'s order and a refund check in the amount of $65.00 is scheduled to be

mailed to Ms. [redacted]. Ms. [redacted]'s refund should get mailed out no later than

Friday, February 7 . If you have any further questions please feel free to

contact me.

Sincerely,

Explorer Communications [redacted]

background-color: white;">January 16.2014

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am

writing in response to the above mentioned complaint. Our Records indicate that

on January 16, 2013 we received mailed requests to cancel all three of Ms.

[redacted]' orders; we then sent a letter the same day requesting proof of payment

in order to process Ms. [redacted] refund. Ms. [redacted] may disregard the letter we

mailed as we will be happy to accept this complaint as Ms. [redacted]' proof of

payment need to process her refund. A check in the amount of $183.00 has been

enclosed for this purpose. If any additional information is needed please feel

free to contact me.

Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

I have not received a check to date 1-6-2014 so I am not satisfied. If it went out when the company said it did it's been three weeks I think I should have received it by now. That was 3 weeks ago. Please inform this company I want my refund

Explorer Communications [redacted]

January 17,2014

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or Madam:

I am writing in response to the...

above-mentioned complaint. We have looked in Ms. [redacted]' claims and it appears there was an error in the processing of her order. Due to the circumstances, we feel that the best resolution to this matter would be to refund Ms. [redacted] for the total purchase amount of her order. A refund check in the amount of $55.00 has been enclosed for this purpose.   If you have any further questions please feel free to contact me.

Sincerely,

Explorer Communications [redacted]

 

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Deai- Sir or Madam:

I am writing in response to the above mentioned...

complaint. Our Records indicate that on January 27, 2014 we received mailed requests to cancel both of Ms. [redacted]'s orders; we then sent a letter the same day requesting proof of payment in order to process Ms. [redacted]'s refund. Ms. [redacted] may disregard the letter we mailed as we will be happy to accept this complaint as Ms. [redacted]'s proof of payment needed to process her refund. A check in the amount of $180.00 has been enclosed for this purpose. If any additional information is needed please feel free to contact me.

Sincerely,

Orders magazines one check, one cash on Oct 2013. It is now, March 2014. Now magazines, and they said that they will not refund.

Dear Si r or Madam:

I am writing in response to the above-mentioned complaint.  We have looked into Ms. [redacted]'s claims and it appears there was an error in the processing of her order.  Due to the circumstances, we feel that the best resolution to this matter would be to...

refund Ms. [redacted] for the total purchase amount of her order .  A refund check in the amount of $59.00 has been issued and will be mailed directly to Ms. [redacted].  If you have any further questions please feel free to contact me.

Sincerely,

   [redacted]

Explorer Communications [redacted]

0.55pt; background-color: white;">December 24, 2013

Revdex.com [redacted]

RE: [redacted] and [redacted] - ID#[redacted]

Dear Sir or Madam:

I am writing in response to the above-mentioned complaint. Our records

indicate that the address we had on file for delivery of Ms. [redacted]'s order was incorrect.

Due to the circumstances, we feel that the best resolution to this matter would be

to refund Ms. [redacted] for the total amount paid for her order. A refund check in the

amount of $71.00 has been enclosed for this purpose. If you have any further

questions please feel free to contact

me.

Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

Thank you I received Ck [redacted] dated 2/20/2014 (interesting date) in the amount for $77.00.  As I indicated in my last e-mail I want to returned the three books I received because of all the reasons I mentioned in that e-mailed.  Most of all because the books are not worth the amount they charge for them nor the addition $15.00 for each book for shipping nor are they what they were represented to be.  That means I want to return these 3 books I have and have a refund of $183.00 sent to me now.  Unless I hear otherwise from you I will assume you will handle this with Mr. [redacted] of Explorer Communications.  Thank you, [redacted]

I am writing in response to the above-mentioned complaint. Our records indicate that on February 22, 2014, Ms. [redacted] purchased a two year subscription to [redacted]. As indicated on our sales receipts, we advise to allow 120 days for delivery of the first issues. At the time that Ms....

[redacted] had submitted this complaint, she had not yet allowed the proper time stated on our sales receipts for delivery. We have confirmed with the publisher that Ms. [redacted] order has been processed and begins with the April 2014 issue. Ms. [redacted]'s account number with [redacted] is [redacted] and her subscription will expire with the March 2016 issue. The address we have on file for delivery is as follows: 

Culver City, CA 90230

If you have any further questions please feel free to contact me. 

Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

I have sent a copy of my order to the company and have still not received any money or a response from them I sent it on or around Feb. 10, 2014. Please inform me as to what I should do now.

Dear Sir or Madam:

 

I am writing in response to the above-mentioned complaint.   We have looked into Ms. [redacted]'s claims and it appears there was an error inthe processing of her order.  You see, it appears that her mailing...

address was incorrectly recorded in our systems.  Due to the circumstances,we feel that the best resolution to this matter would be to refund Ms. [redacted] for the total purchase amount of her order.  A refund check inthe amount of

$71.00 has been issued and will be mailed directly to Ms. [redacted].  If you have any further questions please feel free to contact me.

 

 

 

Sincerely,

 [redacted]

I am writing in response to the above-mentioned complaint.   We have looked into Ms. [redacted] 's claims and it appears that due to a processing issue, we were unable to fulfill Ms. [redacted] 's order.  Due to this, Ms. [redacted] order was completely  cancelled  on...

October 24, 201 3. Ms. [redacted] 's check in the amount of$59.00 was removed from our deposit schedule and was destroyed for her protection.  We will be unable to provide Ms. [redacted] with a refund as requested in her complaint  because her check was never deposited.  If you have any further questions please feel free to contact me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear I returned the package, unopened, to the business per the email message sent to me from the business (see below) on October 17, 2014 at 9:37:26 AM MST.  In addition, I sent the required receipt and copy of the check and requested a refund.If you are unhappy with your purchase, simply send the book to the address on the return label with a copy of your sales receipt, a front and back copy of the check that you used to pay for the order, and some indication that you are returning the book for a refund.  At this time, your refund request will be processed. If you have any more questions, comments or concerns please feel free to contact us. Thank you, [redacted] The supporting documents are attached to this email.  I have not received a refund nor have I heard from the company.Regards,[redacted]

I am writing in response to the above-mentioned complaint.  We have been in direct contact with Ms. [redacted] and have looked into her claims.  It was determined  that there was an error in the processing of her order.  Snowboarder Magazine I s no longer available through Explorer...

Commun icati o ns so Ms. [redacted] was offered a choice of replacement magazines.  Ms. [redacted] has accepted our offer and has selected to receive Inc Magazine and [redacted] in place of her original order of [redacted] Magazine.  We have entered Ms. [redacted]'s choices for processing and would expect delivery of her first issues within 8-12 weeks from the date of this letter.  If you have any further questions please feel free to contact me.Sincerely,

I am writing in response  to the above mentioned complaint.  Our Records indicate that on August 27, 2014 we received mailed requests to cancel all three of Ms. [redacted]'s orders along with proof of payment needed to process her refund.  A check in the amount of $250.00 was mailed...

directly to Ms. [redacted] on August 29, 2014 for this purpose.  If any additional information is needed please feel free to contact me.

Explorer Communications

[redacted]

 

Revdex.com [redacted]

RE: [redacted] - ID#[redacted]

Dear Sir or...

Madam:

I am writing in response to the above-mentioned complaint. We have looked in Mr. [redacted]'s claims and it appears there was an error in the processing of his order. Due to the circumstances, we feel that the best resolution to this matter would be to refund Mr. [redacted] for the total purchase amount of his order. A refund check in the amount of $ 103.00 has been enclosed for this purpose.   If you have any further questions please feel free to contact me.

Sincerely,