Express Employment Professionals

Thank you for contacting us and bringing the consumers issue to our attentionIn an effort to remedy the situation and explain our process to the consumer we attempted contact him two separate timesThe owner of our company left a personal voicemail on the consumers cell phone number that was provided at 10:30AM on Tuesday August and another personal voicemail on Wednesday August 9, at 3:51PM Neither message received a return call.? We wanted to explain to the consumer that our job is to help people find good jobs and help companies find good peopleUnfortunately, one of our current employees had some prior knowledge of an "incident" that took place when the consumer utilized the services of the company our employee used to work atDoing what she (our employee) believed was the right thing to do and in the best interest of all partie5, she brought the issue to the attention of the owner.? With that information, the owner asked to speak to the consumer, shared the info that he had been made aware of and said it in 'no way will hinder us (Express Employment Professionals) from working and helping the consumer lo the best of our abilityWe explained that helping people is what we doWe did ask, that should any type of situation ever arise that made the consumer uncomfortable or question a job, pay or position that we put him on that he communicate with us and give us the opportunity to handle it for him.? He seemed appreciative, shook our hands, thanked us and then went back to finish his interview process with one of our other Staffing Consultants.? We welcome the opportunity to work with him and find him gainful employment.?

Thank you for contacting us and bringing the consumers issue to our attentionIn an effort to remedy the situation and explain our process to the consumer we attempted contact him two separate timesThe owner of our company left a personal voicemail on the consumers cell phone number that was provided at 10:30AM on Tuesday August and another personal voicemail on Wednesday August 9, at 3:51PM Neither message received a return callWe wanted to explain to the consumer that our job is to help people find good jobs and help companies find good peopleUnfortunately, one of our current employees had some prior knowledge of an "incident" that took place when the consumer utilized the services of the company our employee used to work atDoing what she (our employee) believed was the right thing to do and in the best interest of all partie5, she brought the issue to the attention of the ownerWith that information, the owner asked to speak to the consumer, shared the info that he had been made aware of and said it in 'no way will hinder us (Express Employment Professionals) from working and helping the consumer lo the best of our abilityWe explained that helping people is what we doWe did ask, that should any type of situation ever arise that made the consumer uncomfortable or question a job, pay or position that we put him on that he communicate with us and give us the opportunity to handle it for himHe seemed appreciative, shook our hands, thanked us and then went back to finish his interview process with one of our other Staffing ConsultantsWe welcome the opportunity to work with him and find him gainful employment

In regards to the complaint filed by [redacted] ( [redacted] ): I will start by saying that we are an ISO certified company and every conversation (phone/email) is documented with both our clients and candidatesFurther, I can provide factual evidence to support the statement below The candidate was identified (recruited and interviewed) by myselfHe was screened for certifications and work history verificationThis included two professional references from former managers (both were positive)We offer drug and alcohol testing as well as personality testing only when requested by the clientAfter presenting the candidate to [redacted] and at their request I arranged for the candidate to meet with [redacted] 's operations team for a formal interviewIt was mentioned that one of the operations team members knew the candidate from before and after the interview decided they would like to present him with an offer which the candidate acceptedShortly before the candidate start date the president of [redacted] came to EdmontonThe president had not been aware of the fee involved for the placement and it was not approved by himIt was at this point that [redacted] tried to request that a full refund be issued if the candidate did not work out, which I reminded her of the terms of our signed agreement that state we will offer a replacement guarantee (not a refund) if the candidate does not work out for whatever reason within a calendar days of the start date providing the invoice was paid within days of the first day of work [redacted] had told me that the president was very upset with the operations team and that he would not have given approval for the fee if he had been made aware but realized he had to trust and put faith in his operations team judgmentI was told that they would be paying the invoice in the days in order to keep the guarantee replacementThe candidate possessed the certifications both upon being presented to [redacted] and upon his start dateWhat happened with the certification issue was that it was expiring at the end of and he had not yet submitted renewal formsThe forms were in fact filed before the end of the year and this allowed him to maintain certification until a new card was to be issued [redacted] had brought to my attention that the candidate went missing (email) when I called her back (same day) she said it was all a misunderstandingThe candidate had told the operations manager during the interview that he needed time off during Christmas [redacted] was unaware of this when she believed him missingI offered to call him and she said that it was just miscommunication and that the operations manager had forgotten about it or wasn't clear on what days the candidate had requested offThe other time I called to follow up about the candidate she told me that he had put garbage bags on his office windows; I thought that was weird and offered to call the candidate to discuss that with him [redacted] then told me that she takes a neutral position in the office but said she could see why he would do that because the other people on either side of him were very loud personalities so it made sense why he would want to do thatShe also mentioned when questioned about how he gets along with everyone else that he and the operations manager really hit it off and that they work closely togetherThese were the concerns raised by [redacted] The most frequent being that he wasn't certified (which he was)The candidate worked at [redacted] for over a month and half before we were paid and in total was there for over monthsIt was after being days overdue on their invoice we began to call regularly regarding payment of our invoiceI was contacted regarding the candidate showing up in an unfit manner via email (not phone) and was told to reach her via email (not phone)I requested a police report for the incident as she stated they had been called twiceIt appears that they never filed a statement but was told I could call the station to find out the information (confirmation of events is still in progress)At this point, I was told that they were terminating the candidate and wanted a full refundAs previously stated to [redacted] as per the contract no refunds are offeredWe offer a replacement guarantee if the invoice is paid in days [redacted] and [redacted] were reminded of this repeatedly and they chose to forgo this optionUpon termination of the candidate I offered to place a contractor there, which they would be invoiced for or I could perform another professional search and they would be invoicedWe were told that they were discontinuing their relationship with usA week later after consulting third party legal advice they pointed out that our contract wasn't specific enough regarding the wording of the day guarantee (even though they were told verbally on many occasions) and felt they were owed a replacement and that they hope we can continue our business relationship going forwardI agreed to work on a replacement and that search is in progress My interpretation of the issue is that the president was unhappy from the beginning as a result of the operations team and HR signing a contract without his authorizationFrom this point on it became apparent that they were pursuing every option in order to deflect responsibility and find fault with us and the candidateIf from day one the candidate was truly questionable why was he hired in the first place and why did they keep him for over monthsAlso, why were they willing to forgo the guarantee by not paying within the days of the start date?

Good Evening,As previously stated, the reservation in it's entirety, including cancellation policy, was entered in to and agreed upon by the Consumer both via their booking source (Expedia) and then again at the Hotel Front DeskBoth a copy of the Expedia reservation, including cancellation policy, and the Hotel Registration Form including the guest-initialed Cancellation policy have been provided via attachment to the Revdex.com in this responseIn lieu of this binding agreement entered in to by both the Consumer and the Hotel, a refund will not be offered.In an effort of good faith, we would like to extend a future night to the guestTo redeem this offer, please contact the Hotel General Manager directly.Respectfully, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough, I will never seek employment through a Staffing Agency where a Staffing Consultant knows me from a previous Staffing Company and listens through the walls of the Manager's office and forms a conclusion about what the Manager and I are talking loudly about.? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

RE: ID#11309857In response to the complaint filed by [redacted] , ID#The complaint was filed on behalf of a former resident [redacted] In response to the complaint, the terms of the lease agreement are clearly listedParadise Village takes no responsibility for personal belongings and requires residents to hold “renter’s insurance” for their personal propertyThe owner (Partner in the LLC) coordinated with the family once the need to transition to hospice was determinedThe former resident [redacted] resided in Paradise Village for almost two years, during which time the property is unaware of items given to fellow residentsThe allegations made by the former Assistant Executive Director Chris Davi, are concerning as his employment ended on March 28, Any statements made by this former employee are not within the standards Paradise Village would condoneOur property has an excellent record regarding property theft and/or damageAny and all property that was identified was returned promptly once the situation was discoveredMany items were marked as donate which was done so at the time of the incident on January 25, As a local business we take all concerns and complaints seriously, we are in response of a civil matter served to us in regards to this complaintOur goal is to resolve this matter to the best of our ability and ensure the family is satisfied with the resolution.Sincerely,Michelle P [redacted] , Director of OperationsParadise Village Senior Living Community

Regarding the matter of [redacted] There are many untruths to this storyMr[redacted] purchased his truck in 09/At that time he purchased the Auto Armour paint protectionA week after purchase [redacted] showed up at our dealership yelling and swearing that he had a paint defectThis was witnessed by my office managerShe was frightenedI took him outside and calmed him downI looked at his truck and determined that t had been run through a carwash and wax was used(I have seen this many times) [redacted] denied that truck was ran through a car wash but myself and my detail manager determined that to be the case Despite that, I reapplied the procuct at no extra chargeThen on March 12th of [redacted] came back to the dealership again yelling and swearing on our show floor t hat his truck had another defectI again calmed him down and walked outside with himI reminded him that our service manager took digital images of the alleged defect and Chrysler warranty denied the claimAt that point [redacted] began to yell and threaten me( I had a showfloor full of witnesses) I then told [redacted] that I am done with him alld started to walk in sideAt that point he said" Oh yeah, just walk inside like the [redacted] baby that you are" He then gave me the finger and drove offLater on in the evening his wife called me and asked what happenedShe apologized for ***'s behaviorI told her that I am a golden glove boxer and a blackbelt in tae kwon do so I know how to remain calm in those situationsNEVER did I threaten anyone and in fact told his wife that I will take care of vehicle as long as SHE brings it to my storeI will continue to honor the reapplication of our product for ***s truck as long as his wife brings it inMy salespeople AND service manager do not want to deal with *** Thank you, [redacted] General Manager Rhinelander Chrysler Dodge Jeep RAM

Good Afternoon Ms***,Based on your complaint with the Revdex.com I have taken great concern into this matterI would like to address each point you made.#“Vagabond inn was now rebranded as Hotel Iris”As the hotel is now under new management and a new name all reservations from the prior hotel ie Vagabond Inn have been transferred to our new computer at the same rates as the reservation was initially madeSince the hotel is now a boutique hotel all the rooms have been remodeled and our rates are now much higher than what you initially paid, but we wanted to honor the Vagabond Inn reservations because if we did not you and other guests who booked the Vagabond Inn would have been left without a room.#“advertised that they offered breakfast”I decided to call the previous manager of the vagabond inn and she assured me they had stopped serving breakfast for a yearThus, unless you made your reservation more than a year ago there is no way the hotel was advertising they served breakfastBelow you will see all of our current amenities; Breakfast is not on the listAlso, your reservation was made on expedia.com on June 27, days before we converted hotelsI spoke with the expedia district manager and he collaborates with the past managers story that there was no breakfast ever advertised on their site and that it was taken down a year ago

The bed was not previously broken, however after an hour of the guest being in the room the guest called stating that the bed was brokenWhen the supervisor went to the room the supervisor spoke to the wife who mentioned that it was broken and that no one had been on it except for the sonAnd that he was just going back and forth between the two bedsWhen maintenance looked into the broken bed the wood was freshly broken and was obvious that it had been broken recently and from the conversation with the supervisor and wife it had been broken from the son jumping back and forth between the beds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What the hotel worked it with the coach and team have nothing to do with what kind of conditions my family and I had to stay inWe had a tooth in our bed! A tooth! That's disgusting!! Not to mention urine and blood! Come on!! This has to be the worst response and customer service we have ever received! If this does not get resolved, I will forsure let every travel site, yelp, news channel, etcknow about this hotel, it's disgusting rooms, dishonesty and terrible customer serviceThey should be ashamed of their response to how my family was treated Regards, [redacted] And [redacted] ***

(The consumer indicated he/she DID NOT accept the response from the business.) Understood and acknowledged that the business/Express has offered a replacement, however, year-to-date still no suitable replacement and a $30k amount remains paid out for no product or service within [redacted] per Operations Manager

In efforts to speak to [redacted] regarding a potential replacement (Candidate), it has come to my attention that Kelsey is on leave of absenceI spoke with the controller at [redacted] and he directed me to the operations manager whom I have called and left a message for without any response thus far regarding Express's potential replacement candidate

Revdex.com,In response to the complaint from [redacted] , we have taken action to improve our drug screen process We agree that our process can be improved and have taken action to improve it We apologize that we caused any humiliation and assure her that this will not reflect her records with us

I was able to vacate the unit a few days agoI got a call and showed up within hrI have not been unwilling to payI was not able to pay due to an insurance payment snafu that I relied on to keep my unit paid upI was sepsrated from my employer since sept and that prevented me from making my usual paymentsI am furiously seeking work but in the interim..I needed a break of some kind My unit only had thirty photo albums and loads of unfiled personal documentsThe only item of sentiment and value that they could sell to satisfy the storage fees would be the inch new tv that I stored in thereIt is a very nice tv with advanced sound and razor sharp picture setting options ..I got it at target on sale for I am satisfied with the trade off although I am losing much morr than the fees have added up to Case closed..moving onThanks to all Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com,In response to the complaint from [redacted] , we have taken action to improve our drug screen process We agree that our process can be improved and have taken action to improve it We apologize that we caused any humiliation and assure her that this will not reflect her records with us

We have resolved this matter by fixing the latch on the doorWe also replaced the wheel bearing even though we couldn't here any noise she was complaining about We put her in a loaner and fixed everything and did everything we could to make it rightShe has her van now[redacted] General Manager Rhinelander Chrysler Dodge Jeep Ram [redacted] Direct 715-420-Fax

This place is very disrespectful to say the least! They treat you like a day laborer (worse)They are very contradicting and they have POOR people skills and they don't handle appointments or phone calls in a professional mannerThey cannot compare to other agencies! They are not ACCREDITED and should never beThey can't handle their own policies and procedures and should not be judging anyone else on being employedI even called several of their franchises to file a complaint and got numbers to accounting offices and cruise line information (BIG JOKE) DO NOT WASTE YOUR TIME!!!! They seriously act like you are wasting theirs! YOU HAVE BEEN WARNED!!!!

I am so happy that I went to Express Employment Professionals for help in finding employment They were very professional and found me a position right away I started as a temporary with the position they placed me in with [redacted] I was hired in by the company after my probationary period I told Express what I was looking for and they matched me with the perfect company I LOVE MY JOB! I plan on retiring from this company Thank you Express for all your help

Initial Business Response / [redacted] (1000, 12, 2015/09/28) */ In response to complaint # XXXXXXXX we verify that this claim is invalid and unsupported based on thorough documentationThis particular client does contract with Express Employment Professionals for real positionsExpress is required to screen for and meet a number of skill and qualification requirementsThey contact Express weeks in advance to process applicants through the agreed upon testing and screening processDuring the process Express offered the applicant several temporary positions until final selections were made in attempts to ensure that the applicant had an opportunity to work and earn a paycheck, however, those offers were declinedThroughout this process Express identified that this particular candidate did not meet the minimum hiring criteria, and was not selected for the positionExpress continues to offer this applicant job opportunities in our given territory for which they qualify Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint is valid as my skills were over the testing percentage of the client [redacted] and I was even told by ***, that I tested almost 100% for the job positionIt only required to have mathematical skills and logical filing knowledge for the position at which I was over the testing at close to 100%