Express Employment Professionals

*** is registered with our firmWe spoke with *** in late January in our office and let him know that we would look to see if there were available positions that were potentially a good fit for himHe inquired about a welding position and we informed him that this position was filled by
our clientWe tried contacting *** on 2/11/about another job opportunity and were not able to connect with himWe tried a number on file *** and got a message that the subscriber was not taking calls at this timeWe also left a message at another number that we had on file - *** and left a message for himWe did not hear back from MichaelWe also tried calling *** on 2/16/about another potential position but again could not connect with himWe are happy to assist *** in any way that we canWe see our associates by appointment and cannot normally meet with walk-ins as our recruiting team is meeting with scheduled appointments*** can contact our office at any time at 315-790-to set up an appointmentWe will also continue to try contacting *** as we see potential job opportunities for himThank you

Worked week 13th to 15th June Express Employment has NOT paid my hours the I WorkedI have hours worked unpaid, emailed Express Employent
Emailed Express Employment no answer as of today June

Thank you for contacting us and bringing the consumers issue to our attentionIn an effort to remedy the situation and explain our process to the consumer we attempted contact him two separate timesThe owner of our company left a personal voicemail on the consumers cell phone number that was
provided at 10:30AM on Tuesday August and another personal voicemail on Wednesday August 9, at 3:51PM Neither message received a return call. We wanted to explain to the consumer that our job is to help people find good jobs and help companies find good peopleUnfortunately, one of our current employees had some prior knowledge of an "incident" that took place when the consumer utilized the services of the company our employee used to work atDoing what she (our employee) believed was the right thing to do and in the best interest of all partie5, she brought the issue to the attention of the owner. With that information, the owner asked to speak to the consumer, shared the info that he had been made aware of and said it in 'no way will hinder us (Express Employment Professionals) from working and helping the consumer lo the best of our abilityWe explained that helping people is what we doWe did ask, that should any type of situation ever arise that made the consumer uncomfortable or question a job, pay or position that we put him on that he communicate with us and give us the opportunity to handle it for him. He seemed appreciative, shook our hands, thanked us and then went back to finish his interview process with one of our other Staffing Consultants. We welcome the opportunity to work with him and find him gainful employment.

Very rude and unprofessional the manager David sat back and did nothing about it when I asked the lady on the phone to speak to a manager she refused to allow me, and told me I would not be able to reschedule my appointment I felt a poor review on their fb page and passed their work ethic along to other peers who also left poor reviews and instead of contacting me to apologize they blocked meThe Conway location has no business etiquette or compassion, and should be careful how they treat their clients

Response:Without going into detail and personal opinions, this customer wanted to remove items from the unit and then come in and pay when she sold the itemsI explained I could not let her do that, I needed to find out from the auction company if I could remove auctioneer tag for her and let her
get her personal items except the TV if we could proceed with the auctionIt is not a business practice to let delinquent customers remove items from a unit in the auction processAfter talking with the auctioneer, I agreed to let customer remove all personal pictures and papers from the 5xunit on 11/5/The only item remaining is a small flat screen tvCustomer signed stating she received items.Sent on: 11/5/7:49:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Very rude and unprofessional the manager David sat back and did nothing about it when I asked the lady on the phone to speak to a manager she refused to allow me, and told me I would not be able to reschedule my appointment I felt a poor review on their fb page and passed their work ethic along to other peers who also left poor reviews and instead of contacting me to apologize they blocked meThe Conway location has no business etiquette or compassion, and should be careful how they treat their clients

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough, I will never seek employment through a Staffing Agency where a Staffing Consultant knows me from a previous Staffing Company and listens through the walls of the Manager's office and forms a conclusion about what the Manager and I are talking loudly about.
Regards,
*** ***

SEE PDF

We have resolved this matter by fixing the latch on the doorWe also replaced the wheel bearing even though we couldn't here any noise
" background-">she was complaining about.
We put her in a loaner and fixed everything and did everything we could to make it rightShe has her van now.[redacted]
General Manager
Rhinelander Chrysler Dodge Jeep Ram
[redacted] Direct
715-420-Fax

[redacted] is registered with our firm. We spoke with [redacted] in late January in our office and let him know that we would look to see if there were available positions that were potentially a good fit for him. He inquired about a welding position and we informed him that this position was filled by...

our client. We tried contacting [redacted] on 2/11/16 about another job opportunity and were not able to connect with him. We tried a number on file [redacted] and got a message that the subscriber was not taking calls at this time. We also left a message at another number that we had on file - [redacted] and left a message for him. We did not hear back from Michael. We also tried calling [redacted] on 2/16/16 about another potential position but again could not connect with him. We are happy to assist [redacted] in any way that we can. We see our associates by appointment and cannot normally meet with walk-ins as our recruiting team is meeting with scheduled appointments. [redacted] can contact our office at any time at 315-790-5723 to set up an appointment. We will also continue to try contacting [redacted] as we see potential job opportunities for him. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We received the complaint originally from the coach and team parent of the team that they were here with. In resolution to this complaint we offered to credit back two of the rooms the coaches and the head parents room that signed the contract with the hotel. Totaling over $600.00 in credit to the...

hotel stay for the team, this was one of two offers the other offer was to take the amount and distribute the funds between all the rooms with the team. The coach and head parent decided to take the first offer, the team was originally requesting a total of over $4k adjusted off as they wanted to have the entire teams stay comped for each of the rooms. We did everything to resolve and resolved their complaints when brought to our attention and corrected immediately. After the team departed though they called and provided a laundry list of additional complaints and requested the compensation. We have done all that we can do and feel that we compensated the team appropriately based on the complaints brought to our attention during the stay.

(The consumer indicated he/she DID NOT accept the response from the business.)
Understood and acknowledged that the business/Express has offered a replacement, however, year-to-date still no suitable replacement and a $30k amount remains paid out for no product or service within [redacted] per Operations Manager.

Good Afternoon Ms. [redacted],Based on your complaint with the Revdex.com I have taken great concern into this matter. I would like to address each point you made.#1 “Vagabond inn was now rebranded as Hotel Iris”As the hotel is now under new management and a new name all reservations from the...

prior hotel ie Vagabond Inn have been transferred to our new computer at the same rates as the reservation was initially made. Since the hotel is now a boutique hotel all the rooms have been remodeled and our rates are now much higher than what you initially paid, but we wanted to honor the Vagabond Inn reservations because if we did not you and other guests who booked the Vagabond Inn would have been left without a room.#2 “advertised that they offered breakfast”I decided to call the previous manager of the vagabond inn and she assured me they had stopped serving breakfast for a year. Thus, unless you made your reservation more than a year ago there is no way the hotel was advertising they served breakfast. Below you will see all of our current amenities; Breakfast is not on the list. Also, your reservation was made on expedia.com on June 27, 3 days before we converted hotels. I spoke with the expedia district manager and he collaborates with the past managers story that there was no breakfast ever advertised on their site and that it was taken down a year ago.

Thank you for contacting us and bringing the consumers issue to our attention. In an effort to remedy the situation and explain our process to the consumer we attempted contact him two separate times. The owner of our company left a personal voicemail on the consumers cell phone number that was...

provided at 10:30AM on Tuesday August 8 and another personal voicemail on Wednesday August 9, 2019 at 3:51PM Neither message received a return call. We wanted to explain to the consumer that our job is to help people find good jobs and help companies find good people. Unfortunately, one of our current employees had some prior knowledge of an "incident" that took place when the consumer utilized the services of the company our employee used to work at. Doing what she (our employee) believed was the right thing to do and in the best interest of all partie5, she brought the issue to the attention of the owner. With that information, the owner asked to speak to the consumer, shared the info that he had been made aware of and said it in 'no way will hinder us (Express Employment Professionals) from working and helping the consumer lo the best of our ability. We explained that helping people is what we do. We did ask, that should any type of situation ever arise that made the consumer uncomfortable or question a job, pay or position that we put him on that he communicate with us and give us the opportunity to handle it for him. He seemed appreciative, shook our hands, thanked us and then went back to finish his interview process with one of our other Staffing Consultants. We welcome the opportunity to work with him and find him gainful employment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What the hotel worked it with the coach and team have nothing to do with what kind of conditions my family and I had to stay in. We had a tooth in our bed! A tooth! That's disgusting!! Not to mention urine and blood! Come on!! This has to be the worst response and customer service we have ever received! If this does not get resolved, I will forsure let every travel site, yelp, news channel, etc. know about this hotel, it's disgusting rooms, dishonesty and terrible customer service. They should be ashamed of their response to how my family was treated. 
Regards,
[redacted] And [redacted]

In efforts to speak to [redacted] regarding a potential replacement (Candidate), it has come to my attention that Kelsey is on leave of absence. I spoke with the controller at [redacted] and he directed me to the operations manager whom I have called and left a message for without any response thus far regarding Express's potential replacement candidate.

In regards to the complaint filed by [redacted]):
I will start by saying that we are an ISO certified company and every conversation (phone/email) is documented with both our clients and candidates. Further, I can provide factual evidence to support the statement below.
The...

candidate was identified (recruited and interviewed) by myself. He was screened for certifications and work history verification. This included two professional references from former managers (both were positive). We offer drug and alcohol testing as well as personality testing only when requested by the client. After presenting the candidate to [redacted] and at their request I arranged for the candidate to meet with [redacted]'s operations team for a formal interview. It was mentioned that one of the operations team members knew the candidate from before and after the interview decided they would like to present him with an offer which the candidate accepted. Shortly before the candidate start date the president of [redacted] came to Edmonton. The president had not been aware of the fee involved for the placement and it was not approved by him. It was at this point that [redacted] tried to request that a full refund be issued if the candidate did not work out, which I reminded her of the terms of our signed agreement that state we will offer a replacement guarantee (not a refund) if the candidate does not work out for whatever reason within a 100 calendar days of the start date providing the invoice was paid within 10 days of the first day of work. [redacted] had told me that the president was very upset with the operations team and that he would not have given approval for the fee if he had been made aware but realized he had to trust and put faith in his operations team judgment. I was told that they would be paying the invoice in the 10 days in order to keep the guarantee replacement. The candidate possessed the certifications both upon being presented to [redacted] and upon his start date. What happened with the certification issue was that it was expiring at the end of 2015 and he had not yet submitted renewal forms. The forms were in fact filed before the end of the year and this allowed him to maintain certification until a new card was to be issued. [redacted] had brought to my attention that the candidate went missing (email) when I called her back (same day) she said it was all a misunderstanding. The candidate had told the operations manager during the interview that he needed time off during Christmas. [redacted] was unaware of this when she believed him missing. I offered to call him and she said that it was just miscommunication and that the operations manager had forgotten about it or wasn't clear on what days the candidate had requested off. The other time I called to follow up about the candidate she told me that he had put garbage bags on his office windows; I thought that was weird and offered to call the candidate to discuss that with him. [redacted] then told me that she takes a neutral position in the office but said she could see why he would do that because the other people on either side of him were very loud personalities so it made sense why he would want to do that. She also mentioned when questioned about how he gets along with everyone else that he and the operations manager really hit it off and that they work closely together. These were the concerns raised by [redacted]. The most frequent being that he wasn't certified (which he was). The candidate worked at [redacted] for over a month and half before we were paid and in total was there for over 2 months. It was after being 35 days overdue on their invoice we began to call regularly regarding payment of our invoice. I was contacted regarding the candidate showing up in an unfit manner via email (not phone) and was told to reach her via email (not phone). I requested a police report for the incident as she stated they had been called twice. It appears that they never filed a statement but was told I could call the station to find out the information (confirmation of events is still in progress). At this point, I was told that they were terminating the candidate and wanted a full refund. As previously stated to [redacted] as per the contract no refunds are offered. We offer a replacement guarantee if the invoice is paid in 10 days. [redacted] and [redacted] were reminded of this repeatedly and they chose to forgo this option. Upon termination of the candidate I offered to place a contractor there, which they would be invoiced for or I could perform another professional search and they would be invoiced. We were told that they were discontinuing their relationship with us. A week later after consulting third party legal advice they pointed out that our contract wasn't specific enough regarding the wording of the 10 day guarantee (even though they were told verbally on many occasions) and felt they were owed a replacement and that they hope we can continue our business relationship going forward. I agreed to work on a replacement and that search is in progress.
My interpretation of the issue is that the president was unhappy from the beginning as a result of the operations team and HR signing a contract without his authorization. From this point on it became apparent that they were pursuing every option in order to deflect responsibility and find fault with us and the candidate. If from day one the candidate was truly questionable why was he hired in the first place and why did they keep him for over 2 months. Also, why were they willing to forgo the guarantee by not paying within the 10 days of the start date?

The guests card has already been refunded