EZ-CSI

you can download your purchase from the following link: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted customer supportI have emailed repeatedlyEmailed [redacted] and have not gotten anywhere I have repeatedly requested my money back

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is a continuation of their stall tactics. They have been promising their mythical "support" since November. They continue to refuse to demonstrate a functioning copy of their fake software. An immediate refund is the ONLY acceptable resolution at this point. Criminal charges would be the most appropriate.

we are more than happy to assist you in getting up and running please email me at s [redacted] attention [redacted] and I will personally assist you

you may download your purchase here: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[More stalling with no resolution, as usual.]

we are more than willing to assist you but you have to do your part too

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted customer support. I have emailed repeatedly. Emailed [redacted] and have not gotten anywhere.
I have repeatedly requested my money back.

if you are having difficulty please contact customer support at [email protected] and they can assist you

please contact customer support at:
[redacted]
and they can assist you

you can download your purchase from the following link:
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a continuation of their stall tactics.  They have been promising their mythical "support" since November.  They continue to refuse to demonstrate a functioning copy of their fake software.  An immediate refund is the ONLY acceptable resolution at this point.  Criminal charges would be the most appropriate.

you may download your purchase here:[redacted]

we are more than happy to assist you in getting up and running.
please email me at s[redacted]  attention [redacted] and I will personally assist you

Review: I purchased product from this company, it was delivered via email and was to be installed on computer. I installed it and it did not work. I had IT specialist try and nothing. I contacted them via email at first I got a response and man mr vargas said to install on android via usb, I attempted nothing appeared. After alot of research, I found out this company is a scam, people purchase product and dont get it, are unable to install, get viruses and other damaging data instead. I want my $137 back.Desired Settlement: I want my money back, the full $137!!! this company is a fraud/scam, ripping people off, they need to stop

Business

Response:

if you are having difficulty please contact support supervisor [redacted] and he will assist you

Review: The company is scam they take your money and you don't give you the what you order. do not purchase any product from this site . I will be looking forward to talking with AG of the state of de.Desired Settlement: refund my money

Business

Response:

please contact customer support at:

and they can assist you

Review: On 5/10 2015 I ordered this product Cell detective to be able to monitor the activites of my children. A copy of the order is as follows :

Order Date: 10 MAY 2015 00:37:59

Bill To

Name: [redacted] Country: United States

Ship To

Phone: [redacted] Shipping Method: (Residential)

Purchased Items

Item Quantity Description Amount

Cell-Detective 1 Cell Detective 137.00

Subtotal 137.00

Tax Rate 0.00%

Tax 0.00

Shipping/Handling 0.00

Total $137.00

Thank you for purchasing Cell Detective Software.

You may download your purchase from the link below:

http://www.ez-[redacted]

IMPORTANT!

This must be downloaded to a computer - NOT A CELL PHONE

Please Note: For Your Privacy Your Purchase Will Appear As: (HS Products) - On Your Credit Card Statement

If you have any questions you may contact Customer Support at:

[email protected]

Thank you<

I then sought the help of two computer experts to install this program. The first person went thus far and could not upload it, the second expert had to get his additional equipment to try to upload this program. It didnt work. On 5/19/2015 I wrote to the supposed tech support for assistance indicating we had sent a message a few days earlier but got no response. On 5/20 I got an email from a [redacted] indicating she was the one to be assisting me. She asked me questions as to my issues. Both myself and my computer expert responded. The only response received was to " try Internet Explorer". Well, that didn't work as well. So on 5/23, 5/28/ 5/29 I wrote to the company requesting a full refund. To date no response has been received. Then I decided to google this company and realized that they are a scam and have ripped off many people already ! Sorry I should have checked.

Please help me to get my money back. One of the websites reporting the scam,[redacted] has cited a [redacted] as the Tech Support Manager.

Thank you.

Review: On 3/20/15, I purchased a Cell detective software from this company for $137.00 after carefully reading what they said it's service would provide. The instructions specifically stated not to download this to a cell phone. So I downloaded it to my computer per the instructions, and when I was having trouble, I reached out to their "customer support" which you could only e-mail. They did not provide a phone number. After several very brief and demeaning responses, she (shelly) responded by saying "the product is a cell phone apps so yes, you will have a problem opening a cell app on a computer". I asked her to send me step by step instructions as to how to properly install the system and open the file, she replied by saying, "if you are having trouble with your cell phone, you may need to refer to the owner's manual for it. We do not have cell phone specific instructions availalbe". She never sent me any instructions. After feeling like I had been cheated out of my money, I started doing some research on this company, and found several reviews online that stated they, too, had been ripped off by this company, and had found it to be a scam. I would like to report this in hopes that others have as well, and this so called "company" will be shut down and not be able to scam anyone else out of their hard earned money.Desired Settlement: I would like to get a full refund from this company.

Review: I was unable to get support and cannot download this product (software).Desired Settlement: I am requesting a credit to my credit card for $137.00 as I have yet to receive a refund or a product or a service.

The following is an e-mail on August 4, 2014 -

We issued the refund on 7/22.

Allow up to 14 business days to get back to your account.

Review: I ordered ez-csi for $137.00. Changed my mind, it was too expensive and I had read reviews so I cancelled order 2 hours later. I sent another email asking for a verification of my cancellation. They sent receipt for $137.00 for payment and said download included, 5 hours later. No download included. I notified my bank to stop payment when I got the receipt. The next day I sent 2 more emails and when I called he hung up on me when I told him I had cancelled and wanted my money back. Two days later the money was taken out of my account. I call daily and leave voice mail and I email daily. No responseDesired Settlement: Refund