EZ-CSI

Review: I bought a service for cell phone tracking, I downloaded it to my computer as directed to, then I am to down load it to my iphone it does not work. I have tried numerous time to get in touch with the company to no avail. they tell me to go to [email protected]. every time it goes to their home page. there is no support or a phone number to call for support. there is nothing on their web site that says anything about cancelation either. I put this on my debit card and will contact the bank to cancel payment. Every Time I call them the same kid named Nick answers and will not give me any information. I WANT MY MONEY BACK!!!Desired Settlement: I WANT MY MONEY BACK $137.00

Business

Response:

You need to contact tech support by emailing them at [email protected] (this is an email address NOT a web page)

tell them what difficulty you are having and they will assist you

Review: Can not down load product. Unable to contact anyone. Stole 274.00 off credit card for product.Desired Settlement: Just want my money back or name and address of person responsible and I will go get it.

Review: I purchased this company's software on 11/5/13, and on the 6th attempted to work with "tech support" to make the software work. The email responses were short, rude, and too cryptic to be of use. I have since tried other consultants to no avail. I believe these people are selling a fraudulent product and, since they are using the internet to sell it on an interstate basis, my next recourse (if the Revdex.com proves unsatisfactory) is the FBI for wire fraud. I have repeatedly emailed to request a refund or enough help to get the software working with absolutely NO response. My order number is: [redacted]Desired Settlement: This operation should immediately refund everyone they have defrauded and cease and desist their activities until they can find a legal and ethical product/service to offer in a legal/ethical manner.

Business

Response:

we are more than happy to assist you in getting up and running.

please email me at s[redacted] attention [redacted] and I will personally assist you

Consumer

Response:

Review: I paid 137.00 for a program that I didnt get.They send me a link for a download that doesnt work. I paid and got nothing for my money.Desired Settlement: I want a full refund

Business

Response:

you can download your purchase from:

IMPORTANT!

This must be downloaded to a computer first - NOT A CELL PHONE

Review: I had my computer hacked over the weekend. The hackers got access to my Yahoo e-mail accounts, my personal information and ALL of my financial information. The hackers then made a $137.00 purchase from EZ-CSI along with many other online purchases. I have e-mailed EZ-CSI and explained the situation to them, told them I did not make the purchase and this is the reply I received: "All of our information is to the contrary: Master Card SecureCode, positive AVS, and you have received a receipt for this order.

Now, are you having technical difficulties?"

I e-mailed them back and told them of course you have all my information because I was hacked. Now I have not heard anything else from them. I have tried calling and e-mailing them back and still no response. I just want a refund!Desired Settlement: I just want a refund. I did not make this purchase!

Business

Response:

please make a police report and forward it to us and we will remove the charge

Consumer

Response:

Review: I purchased software from the company's website on 8/16/2015. The amount charged was $137. After issues with the download, I sent an email to the support group requesting assistance. After several days of no response, I began to include the email address for their information/sales group and also a related company. I also placed several phone calls to the toll free number shown on one website for the related company. I left several messages but have gotten no response. To date, I have gotten no response from either emails or phone calls. The company does publish a return/refund policy. I do have supporting documents and emails to back up my actions.Desired Settlement: Refund

Review: sold me a software program that had empty files in . didnt work you cannot use its worthless I contacted him the next morning via email and he still sent the fake .jar files to my email cancelledDesired Settlement: I want them to give my money back and to get in trouble for doing this its happened to lots of people

Review: I purchased this product called cell detective from ez-csi and it did not work.I requested my money back because the product did not work.we emailed back and fort for a day or two and it still did not work.I purchased it 03/26/2014 for $ 137.00.when I requested my money back all emails stop.called the number and no answer,the product do not download with a file,click on it and its empty.Desired Settlement: requesting my money back $ 137.00

Review: I have asked for a refund withing 48 hours and no response. The number for customer service is 'not in service'. This product was not what was advertisedDesired Settlement: I need a full refund of $137.00

Review: The product I ordered claimed to be a simple installation 1,2,3, it is not. I paid $137.00 for a product that does nothing as advertised. Steps were followed and product has given me nothing but a headache trying to figure it out. You can not have a verbal conversation and I have sent two emails and has not heard from this company.Desired Settlement: I would like a refund back yo my credit card ASAP, or if the charges can be reversed I would like that done if it is faster. I ordered this yesterday, and I have pasted my confirmation.

E

EZ-CSI.com

to me

14 hours agoDetails

Hello [redacted],

Thank you for your order.

Order Receipt:

Order ID: [redacted] Date: Mon May 12 18:59:06 -0400 2014

Payment Type: Mastercard

Order Status: Accepted

(102a) Cell Detective v2a $137.00 X 1 = $137.00

----------------------------------------------------------------------

Product Total $137.00

----------------------------------------------------------------------

Grand Total $137.00

Name: [redacted]

Company:

Email: [redacted] Country: United States

Fax:

Phone: 3476540303

Secondary Phone:

Thank you again for your order. If you have any questions, please do not hesitate to contact us using the information below. If you contact us regarding this order, please quote your Order ID [redacted]

Review: On 04/07/2014 I purchased a product by the name of (ez-csi cell detective )on the internet.This product was to help me track my nieces whereabouts thru her cell phone,as advertised by ez-csi.com. I paid $137.00 for this product the download was sent to me via email I followed all the instructions that came along with it. Nothing would work I then contacted their tech support thru emails several of times( that's the only tech support they have) when I was contacted back they would just give me the run around. They would ask me what kind of phone I was using I told them then they would tell me to try another phone even though my phone was one that was advertised by them that would work with their product. With hesitation I purchased another phone that they recommended (android base phone) I then had problems again I emailed them back and again with the runaround questions did I transfer the files? Did I turn the files into proper apk files? Did I use the proper browser? After having a computer specialist do everything they asked me to do I was told by my I.T. Specialist that this was not a legit product and that I was scammed. After feeling like a fool by this info I started looking at reviews about this product and I find out I was not the only person at least 20 reviews that I found all said the same thing this product was a scam. When I started to contact them about this I was not receiving anymore emails from tech support and the phone number that I called was just some guy who wouldn't even answer with the company name just a hello as if I was calling a friends house. When I told this person about my problem he told me that all I could do is email tech support.when I told him that I've tried numerous times he then told me in so many words that I was out of luck and I could not get any kind of refund. For some reason my credit card company would not stop payment because I gave the ok to charge the item. When I told them that the product didn't work the told me to contact them. I can't believe that a company can continue to do business like this today. I would like your help into resolving this problem thank youDesired Settlement: I would like this company to stand behind their product or quit selling it.

Review: I found my daughter with my credit card I called the company less than 10 mins of purchase and they will not refund my money back. There is only one person in the office well I am sure it is home or something. This is a scam and as he insulted me on the phone and yawning saying sorry about your luck. He stole money out of my account for 137.00. I got on my daughters phone and reviewed this company as he has stole from other customers. This is a scam artist at his best.Desired Settlement: I would really like my money refunded back to my account!

Review: The product purchased does not work. I've contacted the company regarding the product requesting a refund. They stated they only give refunds on a case by case bases and that I would have to use tech support. Contacted tech support several times and the product still does not work. They have numerous complaints and reviews about this product that I have found out after the fact of purchasing.Desired Settlement: I would like a refund for this purchase as this product does not work.

Business

Response:

I need your order number

Review: This product was sold to me online. The day after purchasing the product, I contacted the merchant at their email address ([redacted]). The after I got a response from the same email address with a woman named [redacted] that was apparently the one replying. She asked me what exact technical difficulties I am having with the product. However, I stated that I do not have issues, that I just need to cancel.

At that point is was about 24 hours since my purchase. I have emailed them several times since then with no resolution. They keep giving me the run around. The last email from them that I received was yesterday (04/15/2015) with [redacted] asking me "So if you have technical difficulties you think you are entitled to a refund?"

This is absurd!! I have cancelled the transaction of $137.00 on my credit card.

Please help! Thanks so much in advance! :-)

Review: I purchased a detective cell for 137.00 on july 26 order number [redacted]. I didnt know it was a software to download I thought its a package..then o tried to use it it didnt work so I tried to contact them with email they provided.. I tried to call them no respond at all. so I called my bank to dispute this amount I got denied my bank...they were been helping me for 3 months to resolve to get my money back.. they failed so they denied my claim.. the number they provided not available.. I just want my money back.. its important to me my money cuz I lost my job and I dont have any income ..I thought it was real cuz I really need that to help me to spy my husband..then after I paid them its like they disaapear.. they said money back guaranteed