Please accept our apology I spoke with [redacted] and refunded the credit card right away We dropped the ball I am not sure why it took so long because our refund process is really good We do refunds two times per week see attached copy of the credit card refund slipthank youRavel EM***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] To start with, they are lyingThey were talking to me not to my wifeIt is me who explained the problem to them and I made sure that the problem has to do with the hardwareWhen the mechanic came to me (not to my wife as they stated) and told me that the issue has to do with the fluidsI clearly reply to him that it is not the reason behind the noise because I hear metal grinding in the back and it happens when I turn on the rightI told them that the noise is coming from the following components: pads, rotors or calipersI also explained to them that I just changed my rotors and my pads so I think that the issue might be coming from the calipersThe mechanic insists that the fluids are the problem and by changing them, it will fix the issueI said to him clearly word by word: “are you sure that changing the fluids will fix the issue?” he replied “Yes”So I advise him to go for it, he is the mechanicThe dealer stated that the second noise was caused by the rotors and they fixed itSo what is the main reason behind coming the following Tuesday to replace the Caliper? They are lyingThey never fix the issue, because I came back the following Tuesday to change the caliperI still had noise in the backThe part was not there when I arrived even though I contacted them on Monday to make sure that they received the partThey confirmed that they have it and that I can come on TuesdayI will be done so fast It was another lieI went there; they did not have the part.They also stated that my wife told them that there are two different noises coming from the backThat is another lieHow can a person differentiate between metal noises and be so precise to the mechanic to let him know that there are two issues in the back of the car? Does differential fluid, brake and transmission fluid really make a noise? Then, just imagine you add another noise coming from the rotors and the calipers, which is going to be so loudCan a person still hear noises, make the difference between them and advise the mechanic of them? Have you ever heard about a dealer fixing an issue for free and as a courtesy for no reason? The mechanic felt guilty because he made me change things that I did not have to do and he never listened to what I told himStill they made me paid $and my issue was not fixedI am still sticking to my complaint and if I can pursue legal proceedings against them, I will In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wed 12:PMGood afternoon! I didn't respond back in a timely fashion with this response but it was closed due to that! The manager contacted me on 10/5/almost a week and a half after I took my vehicle to another company on This was after I spoke to Greg and they set me up with an appointment yes! I dropped my car off at 12pm and by 7pm I picked my car back because the repCould not get in touch with the warranty company AULAnytime I have called them I get an automated prompt! So for them to use that excuse for a week prior and theWhen they have my car unacceptable! My shop all county auto in [redacted] took my info and called me when my car was done by that Friday and got in touch with the company no problem! This same warranty Was sold to me by their sales department! So how can you do business and sell a business product with a company you can't reach via phone? Poor treatment very poor! So from until 10/*/when Greg called to check if the work was done, there was nothing! He stated how he was sorry and wanted to do something as a courtesy for the treatment I dealt with! [redacted]
Good morning [redacted] and I have been working together on this issue I searched states to see if any dealership had this car in the color he wanted We found that the car is not available We worked out a deal on a red touring and we are expecting the car to come in no later than this Wednesday We secured the car but are waiting on the dealer to process the paperwork and payment for the swap We have our paperwork and payment I will call [redacted] as soon as the car comes in to schedule delivery I will update you when the transaction is complete and [redacted] and his family are satisfied with the treatment Their complete satisfaction is very important to us Thank you Ravel a M [redacted] GM
[redacted] [redacted] [redacted] Good afternoon I apologize for the refund taking so long The refund was done on June [redacted] so she be able to see it back on the card no later than Friday See screenshot from accounting above.thanksRavel
Good morning This was brought to me and we agreed to refund the full amount I am not sure who refunded only $but I will look into it and make sure that a full refund is issued in the amount of $ I did look through his file and the credit score is I did not want to attach it for privacy reason I will handle it today.thank you and our apologies for any problems this may have causedRavel M***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good morning Although [redacted] signed the dated document if there was a verbal agreement between her and the sales rep we will honor the agreement and extend the expiration date on the additional oil changes Please accept our apology [redacted] **
The Customer brought in their vehicle to get a noise checked coming from the rear of the car The Technician heard a noise coming from the rear differential He addressed the noise with the customer (wife) and She agreed that it was the noise With the customer’s approval the dealership changed the differential fluid, brake and transmission fluid of the carDuring the quality control test drive the Technician found a second noise coming from the back of the car and found to be a rotor The Technician spoke to the customer (wife) who verified that there in fact two different noises coming from the rear As a courtesy to the customer we fix the second noise at no additional cost the them In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrongThe Customer is requesting a refund for services in which the customer has stated in his complaint he approvedThe Customer also admitted in his complaint that the noise problem came after he changed the brakes pads and rotors on the vehicleThe Dealership did not perform this changing of the brake pads and rotors, which may have directly caused the noise issueAs shown in the Customer’s complaint, the dealership was diligent in its handling of correcting the issue with the brakesThe dealership was diligent in consistently informing the Customer of the ongoing with his vehicleThis complaint should not reflect badly on Millennium Honda.If you have further questions feel free to contact me at ###-###-#### or via email at [redacted] thank youRavel EM***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Morning...Millennium Honda will always honor every advertisement and every coupon that we promote Including this coupon I am not sure why we charged him if he had the receipt showing that he purchased a "buy one get one" coupon I will reimburse him for the charge right away Please accept our apologies If [redacted] has more coupons they will also be honored He can also call me if he would like to discuss it with me and I am sure that we will be able to work it out.thank you Ravel EM***General Manager
Good morning First let me apologize for the manner in which we handled your deal Often time, customer give us their titles upfront if they are trading a car We have a safe that we store every title and we never lose a title I have been here for years and this is the
first time we lose a title With that being said, once we realized that we lost your title we should have ordered a duplicate as to not inconvenience you when you arrive to pick up your new car I agree that it is our responsibility to get the title at no cost to you I will take care of ordering the title and you paid us for the duplicate I will reimburse youthank youRavel M*** General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please accept our apologies We had some personnel issues in our office and it was taking a little longer that usual to refund deposits I also, apologize for our GSM not calling you back This is not characteristic of him Our records show that the deposit was refunded on
July *** I could ever be of assistance don't hesitate to call me at ###-###-#### or via email at *** thank youRavel M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I appreciate the apology from ** *** and the fact that he corrected the issue immediately.
Sincerely,
*** ***
My apologies to *** *** We will never refuse to give back a deposit Our policy is to refund every deposit regardless of the reason for cancelling the transaction In this particular case, our process failed because the person who receives the request to cancel and refund the
deposit has been out sick since October The refund was done this morning I attached a copy of the credit card refund Disregard the date on the slip The credit card machine is stuck on *** *** should see the refund withing three business days Once again, please accept our apologiesthank you*** ** ***General Manager
I want to start by apologizing to *** *** and his family I called just called and spoke with Jennifer about the deal Adeleke, the sales person was out on maternity leave The car is still waiting to come in as it has not been located yet This car in red is extremely
difficult to get It can take a few more weeks *** *** has purchase several cars from us and is a valuable customer to Millennium Honda I would like to speak with him so that I can rectify the situation and make sure that he is happy if he allows us to find him the car I called his cell phone and left him a voice mail I will wait for his call but I am sure that we can work it outthanksRavel EM***General Manager
I agree with ** *** 100% We should have handled this situation better There are multiple campaigns going on right now and AHM changed the way we could order the inflators This change occurred overnight and caught most of us by surprise As of now, ** *** has been
speaking with Gregory A*** our Service Director in order to rectify this situation Please accept our apologies and rest assured that we will make it rightthanksRavel EM***
After reviewing the Customer’s complaint and file, we have found that the customer has been a loyal and consistent customer of our service department. As a gesture of the dealership’s good will, and in following with the customer’s loyalty, the Service Manager of the dealership, Greg A[redacted] will be...
contacting the customer today and will offer certain services to the customer at no charge including but not limited to a Loaner car and service fees. We hope this will resolve this complaint. Robert J. T** Legal Assistant General Counsel’s Office Millennium Honda
Please accept our apology I spoke with [redacted] and refunded the credit card right away We dropped the ball I am not sure why it took so long because our refund process is really good We do refunds two times per week see attached copy of the credit card refund slipthank youRavel EM***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] To start with, they are lyingThey were talking to me not to my wifeIt is me who explained the problem to them and I made sure that the problem has to do with the hardwareWhen the mechanic came to me (not to my wife as they stated) and told me that the issue has to do with the fluidsI clearly reply to him that it is not the reason behind the noise because I hear metal grinding in the back and it happens when I turn on the rightI told them that the noise is coming from the following components: pads, rotors or calipersI also explained to them that I just changed my rotors and my pads so I think that the issue might be coming from the calipersThe mechanic insists that the fluids are the problem and by changing them, it will fix the issueI said to him clearly word by word: “are you sure that changing the fluids will fix the issue?” he replied “Yes”So I advise him to go for it, he is the mechanicThe dealer stated that the second noise was caused by the rotors and they fixed itSo what is the main reason behind coming the following Tuesday to replace the Caliper? They are lyingThey never fix the issue, because I came back the following Tuesday to change the caliperI still had noise in the backThe part was not there when I arrived even though I contacted them on Monday to make sure that they received the partThey confirmed that they have it and that I can come on TuesdayI will be done so fast It was another lieI went there; they did not have the part.They also stated that my wife told them that there are two different noises coming from the backThat is another lieHow can a person differentiate between metal noises and be so precise to the mechanic to let him know that there are two issues in the back of the car? Does differential fluid, brake and transmission fluid really make a noise? Then, just imagine you add another noise coming from the rotors and the calipers, which is going to be so loudCan a person still hear noises, make the difference between them and advise the mechanic of them? Have you ever heard about a dealer fixing an issue for free and as a courtesy for no reason? The mechanic felt guilty because he made me change things that I did not have to do and he never listened to what I told himStill they made me paid $and my issue was not fixedI am still sticking to my complaint and if I can pursue legal proceedings against them, I will In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wed 12:PMGood afternoon! I didn't respond back in a timely fashion with this response but it was closed due to that! The manager contacted me on 10/5/almost a week and a half after I took my vehicle to another company on This was after I spoke to Greg and they set me up with an appointment yes! I dropped my car off at 12pm and by 7pm I picked my car back because the repCould not get in touch with the warranty company AULAnytime I have called them I get an automated prompt! So for them to use that excuse for a week prior and theWhen they have my car unacceptable! My shop all county auto in [redacted] took my info and called me when my car was done by that Friday and got in touch with the company no problem! This same warranty Was sold to me by their sales department! So how can you do business and sell a business product with a company you can't reach via phone? Poor treatment very poor! So from until 10/*/when Greg called to check if the work was done, there was nothing! He stated how he was sorry and wanted to do something as a courtesy for the treatment I dealt with! [redacted]
Good morning [redacted] and I have been working together on this issue I searched states to see if any dealership had this car in the color he wanted We found that the car is not available We worked out a deal on a red touring and we are expecting the car to come in no later than this Wednesday We secured the car but are waiting on the dealer to process the paperwork and payment for the swap We have our paperwork and payment I will call [redacted] as soon as the car comes in to schedule delivery I will update you when the transaction is complete and [redacted] and his family are satisfied with the treatment Their complete satisfaction is very important to us Thank you Ravel a M [redacted] GM
[redacted] [redacted] [redacted] Good afternoon I apologize for the refund taking so long The refund was done on June [redacted] so she be able to see it back on the card no later than Friday See screenshot from accounting above.thanksRavel
Good morning This was brought to me and we agreed to refund the full amount I am not sure who refunded only $but I will look into it and make sure that a full refund is issued in the amount of $ I did look through his file and the credit score is I did not want to attach it for privacy reason I will handle it today.thank you and our apologies for any problems this may have causedRavel M***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good morning Although [redacted] signed the dated document if there was a verbal agreement between her and the sales rep we will honor the agreement and extend the expiration date on the additional oil changes Please accept our apology [redacted] **
The Customer brought in their vehicle to get a noise checked coming from the rear of the car The Technician heard a noise coming from the rear differential He addressed the noise with the customer (wife) and She agreed that it was the noise With the customer’s approval the dealership changed the differential fluid, brake and transmission fluid of the carDuring the quality control test drive the Technician found a second noise coming from the back of the car and found to be a rotor The Technician spoke to the customer (wife) who verified that there in fact two different noises coming from the rear As a courtesy to the customer we fix the second noise at no additional cost the them In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrongThe Customer is requesting a refund for services in which the customer has stated in his complaint he approvedThe Customer also admitted in his complaint that the noise problem came after he changed the brakes pads and rotors on the vehicleThe Dealership did not perform this changing of the brake pads and rotors, which may have directly caused the noise issueAs shown in the Customer’s complaint, the dealership was diligent in its handling of correcting the issue with the brakesThe dealership was diligent in consistently informing the Customer of the ongoing with his vehicleThis complaint should not reflect badly on Millennium Honda.If you have further questions feel free to contact me at ###-###-#### or via email at [redacted] thank youRavel EM***General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Morning...Millennium Honda will always honor every advertisement and every coupon that we promote Including this coupon I am not sure why we charged him if he had the receipt showing that he purchased a "buy one get one" coupon I will reimburse him for the charge right away Please accept our apologies If [redacted] has more coupons they will also be honored He can also call me if he would like to discuss it with me and I am sure that we will be able to work it out.thank you Ravel EM***General Manager
Good morning First let me apologize for the manner in which we handled your deal Often time, customer give us their titles upfront if they are trading a car We have a safe that we store every title and we never lose a title I have been here for years and this is the
first time we lose a title With that being said, once we realized that we lost your title we should have ordered a duplicate as to not inconvenience you when you arrive to pick up your new car I agree that it is our responsibility to get the title at no cost to you I will take care of ordering the title and you paid us for the duplicate I will reimburse youthank youRavel M*** General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Please accept our apologies We had some personnel issues in our office and it was taking a little longer that usual to refund deposits I also, apologize for our GSM not calling you back This is not characteristic of him Our records show that the deposit was refunded on
July *** I could ever be of assistance don't hesitate to call me at ###-###-#### or via email at *** thank youRavel M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I appreciate the apology from ** *** and the fact that he corrected the issue immediately.
Sincerely,
*** ***
My apologies to *** *** We will never refuse to give back a deposit Our policy is to refund every deposit regardless of the reason for cancelling the transaction In this particular case, our process failed because the person who receives the request to cancel and refund the
deposit has been out sick since October The refund was done this morning I attached a copy of the credit card refund Disregard the date on the slip The credit card machine is stuck on *** *** should see the refund withing three business days Once again, please accept our apologiesthank you*** ** ***General Manager
I want to start by apologizing to *** *** and his family I called just called and spoke with Jennifer about the deal Adeleke, the sales person was out on maternity leave The car is still waiting to come in as it has not been located yet This car in red is extremely
difficult to get It can take a few more weeks *** *** has purchase several cars from us and is a valuable customer to Millennium Honda I would like to speak with him so that I can rectify the situation and make sure that he is happy if he allows us to find him the car I called his cell phone and left him a voice mail I will wait for his call but I am sure that we can work it outthanksRavel EM***General Manager
I agree with ** *** 100% We should have handled this situation better There are multiple campaigns going on right now and AHM changed the way we could order the inflators This change occurred overnight and caught most of us by surprise As of now, ** *** has been
speaking with Gregory A*** our Service Director in order to rectify this situation Please accept our apologies and rest assured that we will make it rightthanksRavel EM***
After reviewing the Customer’s complaint and file, we have found that the customer has been a loyal and consistent customer of our service department. As a gesture of the dealership’s good will, and in following with the customer’s loyalty, the Service Manager of the dealership, Greg A[redacted] will be...
contacting the customer today and will offer certain services to the customer at no charge including but not limited to a Loaner car and service fees. We hope this will resolve this complaint. Robert J. T** Legal Assistant General Counsel’s Office Millennium Honda