Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Wed 10/**/2016 12:56 PMGood afternoon! I didn't respond back in a timely fashion with this response but it was closed due to that! The manager contacted me on 10/5/16 almost a week and a half after I took my vehicle to another company on 9/**/16. This was after I spoke to Greg and they set me up with an appointment yes! I dropped my car off at 12pm and by 7pm I picked my car back because the rep. Could not get in touch with the warranty company AUL. Anytime I have called them I get an automated prompt! So for them to use that excuse for a week prior and the. When they have my car unacceptable! My shop all county auto in [redacted] took my info and called me when my car was done by that Friday and got in touch with the company no problem! This same warranty Was sold to me by their sales department! So how can you do business and sell a business product with a company you can't reach via phone? Poor treatment very poor! So from 9/**/16 until 10/*/16 when Greg called to check if the work was done, there was nothing! He stated how he was sorry and wanted to do something as a courtesy for the treatment I dealt with!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Wed 10/**/2016 12:56 PMGood afternoon! I didn't respond back in a timely fashion with this response but it was closed due to that! The manager contacted me on 10/5/16 almost a week and a half after I took my vehicle to another company on 9/**/16. This was after I spoke to Greg and they set me up with an appointment yes! I dropped my car off at 12pm and by 7pm I picked my car back because the rep. Could not get in touch with the warranty company AUL. Anytime I have called them I get an automated prompt! So for them to use that excuse for a week prior and the. When they have my car unacceptable! My shop all county auto in [redacted] took my info and called me when my car was done by that Friday and got in touch with the company no problem! This same warranty Was sold to me by their sales department! So how can you do business and sell a business product with a company you can't reach via phone? Poor treatment very poor! So from 9/**/16 until 10/*/16 when Greg called to check if the work was done, there was nothing! He stated how he was sorry and wanted to do something as a courtesy for the treatment I dealt with!
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