Good Morning...Millennium Honda will always honor every advertisement and every coupon that we promote. Including this coupon. I am not sure why we charged him if he had the receipt showing that he purchased a "buy one get one" coupon. I will reimburse him for the charge...
right away. Please accept our apologies. If [redacted] has more coupons they will also be honored. He can also call me if he would like to discuss it with me and I am sure that we will be able to work it out.thank you Ravel E. M[redacted]General Manager
After reviewing the customer’s Revdex.com complaint, I felt it was necessary to contact the customer, [redacted], directly to address her needs. After a lengthy conversation with me, the General Manager of Millennium Honda, the customer has agreed that the possibility of doing a voluntary...
repossession came up at the beginning of the process in September. She has come to the conclusion that the best course of action is to surrender her previous vehicle to the bank. I don't think that the Millennium Honda has done anything wrong but as a gesture of good will and in good faith I will be providing the [redacted] with $1,105.00 to help her cover overdrafts fees and the insurance cost. An investigation of Charlie's actions by me uncovered that Charlie had nothing to gain when he suggested to help with the transfer. I spoke to [redacted] who mentioned that she feels bad because "Charlie was only trying to help her". This complaint should not reflect badly on Millennium Honda. We look forward to maintaining a good relationship with [redacted]. I have placed a $100.00 service credit on her account here at Millennium Honda. She will be able to use this credit to pay for service on her 2013 Honda Civic [redacted]. This credit has no cash value and can only be used at the Millennium Honda Service Department. Thank youRavel E. M[redacted]General Manager
[redacted] [redacted]Good afternoon. I apologize for the refund taking so long. The...
refund was done on June [redacted] 2016 so she be able to see it back on the card no later than Friday. See screenshot from accounting above.thanksRavel
Good morning. [redacted] and I have been working together on this issue. I searched 5 states to see if any dealership had this car in the color he wanted. We found that the car is not available. We worked out a deal on a red touring and we are expecting the car to come in no later than this Wednesday. We secured the car but are waiting on the dealer to process the paperwork and payment for the swap. We have our paperwork and payment. I will call [redacted] as soon as the car comes in to schedule delivery. I will update you when the transaction is complete and [redacted] and his family are satisfied with the treatment. Their complete satisfaction is very important to us. Thank you. Ravel a M[redacted] GM
Please accept our apology. I spoke with [redacted] and refunded the credit card right away. We dropped the ball. I am not sure why it took so long because our refund process is really good. We do refunds two times per week. see attached copy of the credit card refund...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good afternoon. I met with [redacted] about two weeks ago in the service department. He explained the problem he was having with his car, namely squeaky brakes. He explained that the car had to sit for over 8 hours. We tested it but we were not able to duplicate the problem....
Based on a video that he provided we replaced the pads and resurfaced the rotors. He took the car and approximately 10 days later he showed up here stating that there were a more serious problem with the car. I went on a ride with him and I heard a sound. This sound was completely different that the sound in the recording. The technician figured it out right away and in front of [redacted], we took the tire off and found a rock in between the rotor and the back up plate. We moved the plate and the rock fell off. We drove the car around and the sound went away. The next morning I received a video from [redacted]. On this video she was showing the car making a very bad squeaking noise when she was leaving her house in the morning. The sound would go away after they drive about one block and in order to duplicate it the car would have to sit for about 8 hours. I invited them in and swapped cars with [redacted]. He took my pilot and I drove his. I have been driving the car for 4 days now. I have made recordings everyday. I have been really trying to duplicate the sound. I am braking and braking and braking. I am excessively braking to try and duplicate it as [redacted] told me that he brakes a lot to get out of his driveway. Definitely not normal driving but I was trying to duplicate the problem. So far I only heard one slight squeak that would be deem normal with the level of braking that I was doing. One morning, I did not release the parking brake and it made the noise. I recorded it. It is a distinguished noise unlike the a noise that would come from using the service brakes. Now, I can replicate the sound every time but only when using the parking brake to stop the car. Those brakes are not designed to stop the car. They are parking brakes. I spoke to [redacted] I explained my findings. I have been driving pilot demos since 2007. I go through at least 12 pilots per year since my demos sell monthly. At this time I find that the car is operating as designed. I will show [redacted] when he comes to pick up his car. If you need to see the videos I will send them. These are large videos so I was not able to attach them..ThanksRavel E. M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good afternoon...I apologize for replying to this so late. I changed my email address and only saw the second notice. My new email address is [redacted]. This refund was done on February [redacted] 2016 right after the customer cancelled. The refund was put back on her [redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To start with, they are lying. They were talking to me not to my wife. It is me who explained the problem to them and I made sure that the problem has to do with the hardware. When the mechanic came to me (not to my wife as they stated) and told me that the issue has to do with the fluids. I clearly reply to him that it is not the reason behind the noise because I hear metal grinding in the back and it happens when I turn on the right. I told them that the noise is coming from the following components: pads, rotors or calipers. I also explained to them that I just changed my rotors and my pads so I think that the issue might be coming from the calipers. The mechanic insists that the fluids are the problem and by changing them, it will fix the issue. I said to him clearly word by word: “are you sure that changing the fluids will fix the issue?” he replied “Yes”. So I advise him to go for it, he is the mechanic. The dealer stated that the second noise was caused by the rotors and they fixed it. So what is the main reason behind coming the following Tuesday to replace the Caliper? They are lying. They never fix the issue, because I came back the following Tuesday to change the caliper. I still had noise in the back. The part was not there when I arrived even though I contacted them on Monday to make sure that they received the part. They confirmed that they have it and that I can come on Tuesday. I will be done so fast. It was another lie. I went there; they did not have the part.They also stated that my wife told them that there are two different noises coming from the back. That is another lie. How can a normal person differentiate between 2 metal noises and be so precise to the mechanic to let him know that there are two issues in the back of the car? Does differential fluid, brake and transmission fluid really make a noise? Then, just imagine you add another noise coming from the rotors and the calipers, which is going to be so loud. Can a normal person still hear 2 noises, make the difference between them and advise the mechanic of them? Have you ever heard about a dealer fixing an issue for free and as a courtesy for no reason? The mechanic felt guilty because he made me change things that I did not have to do and he never listened to what I told him. Still they made me paid $400 and my issue was not fixed. I am still sticking to my complaint and if I can pursue legal proceedings against them, I will.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Customer brought in their vehicle to get a noise checked coming from the rear of the car. The Technician heard a noise coming from the rear differential. He addressed the noise with the customer (wife) and She agreed that it was the noise. With the customer’s approval the...
dealership changed the differential fluid, brake and transmission fluid of the car. During the quality control test drive the Technician found a second noise coming from the back of the car and found to be a rotor. The Technician spoke to the customer (wife) who verified that there in fact two different noises coming from the rear. As a courtesy to the customer we fix the second noise at no additional cost the them. In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrong. The Customer is requesting a refund for services in which the customer has stated in his complaint he approved. The Customer also admitted in his complaint that the noise problem came after he changed the brakes pads and rotors on the vehicle. The Dealership did not perform this changing of the brake pads and rotors, which may have directly caused the noise issue. As shown in the Customer’s complaint, the dealership was diligent in its handling of correcting the issue with the brakes. The dealership was diligent in consistently informing the Customer of the ongoing with his vehicle. This complaint should not reflect badly on Millennium Honda.If you have further questions feel free to contact me at ###-###-#### or via email at [redacted]thank youRavel E. M[redacted]General Manager
Good morning... This was brought to me and we agreed to refund the full amount. I am not sure who refunded only $520.00 but I will look into it and make sure that a full refund is issued in the amount of $770.00. I did look through his file and the credit score is 673 I did not...
want to attach it for privacy reason. I will handle it today.thank you and our apologies for any problems this may have causedRavel M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Merchant graph very misleading: 6/** & 6/** only shows. I requested refund in person, fax, five times, [redacted], [redacted], [redacted], [redacted] & [redacted], told each time 'Refund Put Through" 6/**/16 Sales Supervisor said: "[redacted]'. Again I went there on 6/**, showed refund processing 6/**/16. False responses 5 times; Refund on their schedule. Each occasion manager said: "[redacted]". False, it was the Manager who said all! Manipulative, yes, refund received today for $500.00. Never again![redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good morning. Although [redacted] signed the dated document if there was a verbal agreement between her and the sales rep we will honor the agreement and extend the expiration date on the additional oil changes. Please accept our apology. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand Ravel did call my house but I did not receive a cell phone call (my cell is ###-###-####). Perhaps it was a different cell that Ravel tried? Does Ravel have a direct line or cell to provide me? Also Paragon Honda in Queens has the red EX-L navigation 2016 available in stock and there is no need to wait weeks to find this car.They have provided me the same terms as Millennium. Perhaps Ravel can call my cell tomorrow if he has better news than today in terms of finding this car?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good morning. We contacted [redacted] to make an appointment. We are working with the warranty company to get this repair covered. Either way, even if it isn't covered Millennium Honda will cover it as good will this time. We are scheduling an appointment with [redacted]...
to bring the car in. He is aware that we will cover the repair.thank youRavel E M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good afternoon. I apologize for the delay. I answered this once before but the email never went through. [redacted] is correct when he says that he did not see the value of purchasing a warranty on a Honda. He only became interested in purchasing an extended service agreement...
when the option to include a "Service Contract Reimbursement Guarantee."According to [redacted] "the finance manager" [redacted] had many questions which were all answered and confirmed by the form given to him to read and sign. As with any reimbursement agreements, there are terms that must be met. I have attached the a copy of the actual document. Below are some highlights of the key terms that must be met in order for the reimbursement to paid. -- the VEHICLE SERVICE CONTRACT ADMINISTRATOR, must provide written confirmation that NO CLAIMS have been made up to the EXPIRATION DATE (miles excluded) of the vehicle service contract. If no claims have been made you qualify for the reimbursement subject to all other conditions.-- a copy of the current vehicle registration, a copy of the sales contract, a copy of proof of current insurance, and a copy of the original vehicle service contract issued to the customer must be submitted with the claim for reimbursement--the claim for reinbursement, together with all the required documents must be submitted within 60 days after the EXPIRATION DATE. ---NO reimbursement guarantee claim may be filed prior to the EXPIRATION DATE shown on the reverse side, even if the Vehicle Service Contract has other expired by reason of the amount of miles driven. As you can see, the EXPIRATION DATE, and the EXCLUSION OF THE MILES is written every where in the Reimbursement Guarantee form. [redacted] will be eligible for reimbursement once the Vehicle Service Contract expires.I hope I was able to explain our position clearly but if you have any questions feel free to call me at ###-###-#### or email me at [redacted]thank you[redacted]
Good afternoon. When a remote starter is installed properly starting the car without the key is not possible. If it was installed correctly the system must have failed. Please have [redacted] contact me at ###-###-#### or via email at [redacted] I...
will repair or replace it. We will make sure that he is satisfied. We will also refund him the cost of the battery. When [redacted] came in on December [redacted] 2015 we were just changing the Loaner fleet. We did not have loaner cars. We just got the new fleet of loaners registered this week. I will be happy to get a loaner or a rental for [redacted]. Please accept our apologyRavel M[redacted]
Good Morning...Millennium Honda will always honor every advertisement and every coupon that we promote. Including this coupon. I am not sure why we charged him if he had the receipt showing that he purchased a "buy one get one" coupon. I will reimburse him for the charge...
right away. Please accept our apologies. If [redacted] has more coupons they will also be honored. He can also call me if he would like to discuss it with me and I am sure that we will be able to work it out.thank you Ravel E. M[redacted]General Manager
After reviewing the customer’s Revdex.com complaint, I felt it was necessary to contact the customer, [redacted], directly to address her needs. After a lengthy conversation with me, the General Manager of Millennium Honda, the customer has agreed that the possibility of doing a voluntary...
repossession came up at the beginning of the process in September. She has come to the conclusion that the best course of action is to surrender her previous vehicle to the bank. I don't think that the Millennium Honda has done anything wrong but as a gesture of good will and in good faith I will be providing the [redacted] with $1,105.00 to help her cover overdrafts fees and the insurance cost. An investigation of Charlie's actions by me uncovered that Charlie had nothing to gain when he suggested to help with the transfer. I spoke to [redacted] who mentioned that she feels bad because "Charlie was only trying to help her". This complaint should not reflect badly on Millennium Honda. We look forward to maintaining a good relationship with [redacted]. I have placed a $100.00 service credit on her account here at Millennium Honda. She will be able to use this credit to pay for service on her 2013 Honda Civic [redacted]. This credit has no cash value and can only be used at the Millennium Honda Service Department. Thank youRavel E. M[redacted]General Manager
[redacted] [redacted]Good afternoon. I apologize for the refund taking so long. The...
refund was done on June [redacted] 2016 so she be able to see it back on the card no later than Friday. See screenshot from accounting above.thanksRavel
Good morning. [redacted] and I have been working together on this issue. I searched 5 states to see if any dealership had this car in the color he wanted. We found that the car is not available. We worked out a deal on a red touring and we are expecting the car to come in no later than this Wednesday. We secured the car but are waiting on the dealer to process the paperwork and payment for the swap. We have our paperwork and payment. I will call [redacted] as soon as the car comes in to schedule delivery. I will update you when the transaction is complete and [redacted] and his family are satisfied with the treatment. Their complete satisfaction is very important to us. Thank you. Ravel a M[redacted] GM
Please accept our apology. I spoke with [redacted] and refunded the credit card right away. We dropped the ball. I am not sure why it took so long because our refund process is really good. We do refunds two times per week. see attached copy of the credit card refund...
slipthank youRavel E. M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good afternoon. I met with [redacted] about two weeks ago in the service department. He explained the problem he was having with his car, namely squeaky brakes. He explained that the car had to sit for over 8 hours. We tested it but we were not able to duplicate the problem....
Based on a video that he provided we replaced the pads and resurfaced the rotors. He took the car and approximately 10 days later he showed up here stating that there were a more serious problem with the car. I went on a ride with him and I heard a sound. This sound was completely different that the sound in the recording. The technician figured it out right away and in front of [redacted], we took the tire off and found a rock in between the rotor and the back up plate. We moved the plate and the rock fell off. We drove the car around and the sound went away. The next morning I received a video from [redacted]. On this video she was showing the car making a very bad squeaking noise when she was leaving her house in the morning. The sound would go away after they drive about one block and in order to duplicate it the car would have to sit for about 8 hours. I invited them in and swapped cars with [redacted]. He took my pilot and I drove his. I have been driving the car for 4 days now. I have made recordings everyday. I have been really trying to duplicate the sound. I am braking and braking and braking. I am excessively braking to try and duplicate it as [redacted] told me that he brakes a lot to get out of his driveway. Definitely not normal driving but I was trying to duplicate the problem. So far I only heard one slight squeak that would be deem normal with the level of braking that I was doing. One morning, I did not release the parking brake and it made the noise. I recorded it. It is a distinguished noise unlike the a noise that would come from using the service brakes. Now, I can replicate the sound every time but only when using the parking brake to stop the car. Those brakes are not designed to stop the car. They are parking brakes. I spoke to [redacted] I explained my findings. I have been driving pilot demos since 2007. I go through at least 12 pilots per year since my demos sell monthly. At this time I find that the car is operating as designed. I will show [redacted] when he comes to pick up his car. If you need to see the videos I will send them. These are large videos so I was not able to attach them..ThanksRavel E. M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good afternoon...I apologize for replying to this so late. I changed my email address and only saw the second notice. My new email address is [redacted]. This refund was done on February [redacted] 2016 right after the customer cancelled. The refund was put back on her [redacted]...
[redacted]. See transaction below. [redacted] *
* [redacted] [redacted] [redacted] ** [redacted] [redacted]
[redacted]
* [redacted] [redacted] [redacted] [redacted] [redacted] **
* * * [redacted] [redacted] [redacted] [redacted] Thanks[redacted] GM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To start with, they are lying. They were talking to me not to my wife. It is me who explained the problem to them and I made sure that the problem has to do with the hardware. When the mechanic came to me (not to my wife as they stated) and told me that the issue has to do with the fluids. I clearly reply to him that it is not the reason behind the noise because I hear metal grinding in the back and it happens when I turn on the right. I told them that the noise is coming from the following components: pads, rotors or calipers. I also explained to them that I just changed my rotors and my pads so I think that the issue might be coming from the calipers. The mechanic insists that the fluids are the problem and by changing them, it will fix the issue. I said to him clearly word by word: “are you sure that changing the fluids will fix the issue?” he replied “Yes”. So I advise him to go for it, he is the mechanic. The dealer stated that the second noise was caused by the rotors and they fixed it. So what is the main reason behind coming the following Tuesday to replace the Caliper? They are lying. They never fix the issue, because I came back the following Tuesday to change the caliper. I still had noise in the back. The part was not there when I arrived even though I contacted them on Monday to make sure that they received the part. They confirmed that they have it and that I can come on Tuesday. I will be done so fast. It was another lie. I went there; they did not have the part.They also stated that my wife told them that there are two different noises coming from the back. That is another lie. How can a normal person differentiate between 2 metal noises and be so precise to the mechanic to let him know that there are two issues in the back of the car? Does differential fluid, brake and transmission fluid really make a noise? Then, just imagine you add another noise coming from the rotors and the calipers, which is going to be so loud. Can a normal person still hear 2 noises, make the difference between them and advise the mechanic of them? Have you ever heard about a dealer fixing an issue for free and as a courtesy for no reason? The mechanic felt guilty because he made me change things that I did not have to do and he never listened to what I told him. Still they made me paid $400 and my issue was not fixed. I am still sticking to my complaint and if I can pursue legal proceedings against them, I will.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Customer brought in their vehicle to get a noise checked coming from the rear of the car. The Technician heard a noise coming from the rear differential. He addressed the noise with the customer (wife) and She agreed that it was the noise. With the customer’s approval the...
dealership changed the differential fluid, brake and transmission fluid of the car. During the quality control test drive the Technician found a second noise coming from the back of the car and found to be a rotor. The Technician spoke to the customer (wife) who verified that there in fact two different noises coming from the rear. As a courtesy to the customer we fix the second noise at no additional cost the them. In reviewing the Customer’s file and complaint, we do not feel that the dealership has done anything wrong. The Customer is requesting a refund for services in which the customer has stated in his complaint he approved. The Customer also admitted in his complaint that the noise problem came after he changed the brakes pads and rotors on the vehicle. The Dealership did not perform this changing of the brake pads and rotors, which may have directly caused the noise issue. As shown in the Customer’s complaint, the dealership was diligent in its handling of correcting the issue with the brakes. The dealership was diligent in consistently informing the Customer of the ongoing with his vehicle. This complaint should not reflect badly on Millennium Honda.If you have further questions feel free to contact me at ###-###-#### or via email at [redacted]thank youRavel E. M[redacted]General Manager
Good morning... This was brought to me and we agreed to refund the full amount. I am not sure who refunded only $520.00 but I will look into it and make sure that a full refund is issued in the amount of $770.00. I did look through his file and the credit score is 673 I did not...
want to attach it for privacy reason. I will handle it today.thank you and our apologies for any problems this may have causedRavel M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Merchant graph very misleading: 6/** & 6/** only shows. I requested refund in person, fax, five times, [redacted], [redacted], [redacted], [redacted] & [redacted], told each time 'Refund Put Through" 6/**/16 Sales Supervisor said: "[redacted]'. Again I went there on 6/**, showed refund processing 6/**/16. False responses 5 times; Refund on their schedule. Each occasion manager said: "[redacted]". False, it was the Manager who said all! Manipulative, yes, refund received today for $500.00. Never again![redacted]
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good morning. Although [redacted] signed the dated document if there was a verbal agreement between her and the sales rep we will honor the agreement and extend the expiration date on the additional oil changes. Please accept our apology. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I understand Ravel did call my house but I did not receive a cell phone call (my cell is ###-###-####). Perhaps it was a different cell that Ravel tried? Does Ravel have a direct line or cell to provide me? Also Paragon Honda in Queens has the red EX-L navigation 2016 available in stock and there is no need to wait weeks to find this car.They have provided me the same terms as Millennium. Perhaps Ravel can call my cell tomorrow if he has better news than today in terms of finding this car?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good morning. We contacted [redacted] to make an appointment. We are working with the warranty company to get this repair covered. Either way, even if it isn't covered Millennium Honda will cover it as good will this time. We are scheduling an appointment with [redacted]...
to bring the car in. He is aware that we will cover the repair.thank youRavel E M[redacted]General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good afternoon. I apologize for the delay. I answered this once before but the email never went through. [redacted] is correct when he says that he did not see the value of purchasing a warranty on a Honda. He only became interested in purchasing an extended service agreement...
when the option to include a "Service Contract Reimbursement Guarantee."According to [redacted] "the finance manager" [redacted] had many questions which were all answered and confirmed by the form given to him to read and sign. As with any reimbursement agreements, there are terms that must be met. I have attached the a copy of the actual document. Below are some highlights of the key terms that must be met in order for the reimbursement to paid. -- the VEHICLE SERVICE CONTRACT ADMINISTRATOR, must provide written confirmation that NO CLAIMS have been made up to the EXPIRATION DATE (miles excluded) of the vehicle service contract. If no claims have been made you qualify for the reimbursement subject to all other conditions.-- a copy of the current vehicle registration, a copy of the sales contract, a copy of proof of current insurance, and a copy of the original vehicle service contract issued to the customer must be submitted with the claim for reimbursement--the claim for reinbursement, together with all the required documents must be submitted within 60 days after the EXPIRATION DATE. ---NO reimbursement guarantee claim may be filed prior to the EXPIRATION DATE shown on the reverse side, even if the Vehicle Service Contract has other expired by reason of the amount of miles driven. As you can see, the EXPIRATION DATE, and the EXCLUSION OF THE MILES is written every where in the Reimbursement Guarantee form. [redacted] will be eligible for reimbursement once the Vehicle Service Contract expires.I hope I was able to explain our position clearly but if you have any questions feel free to call me at ###-###-#### or email me at [redacted]thank you[redacted]
Good afternoon. When a remote starter is installed properly starting the car without the key is not possible. If it was installed correctly the system must have failed. Please have [redacted] contact me at ###-###-#### or via email at [redacted] I...
will repair or replace it. We will make sure that he is satisfied. We will also refund him the cost of the battery. When [redacted] came in on December [redacted] 2015 we were just changing the Loaner fleet. We did not have loaner cars. We just got the new fleet of loaners registered this week. I will be happy to get a loaner or a rental for [redacted]. Please accept our apologyRavel M[redacted]