Facebook

Hi ***,Sorry to hear about this issueI've investigated this and it looks like this was a positive caught by our automated policiesYour account has now been unblockedPlease let me know if you have any other questions or concerns!Thanks,***,Community OperationsFacebook

Initial Business Response /* (1000, 5, 2014/10/29) */
Hi ***,
Thanks for your messageUnfortunately, you cannot delete a rating or review from a PagePlease visit the Help Center to find answers to many frequently asked questions, including information on how to report page reviews for
removal and Facebook's guidelines for ratings and reviews:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
We apologize for the inconvenience
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Facebook Help Center did not help me remove these and business damaging ratingsIn fact, when you submit a complaint to Facebook they admit that they do not look at all the emails that come in and they state that they never respond to emailsThere is no phone number to call or any way to actually get 'help' at FacebookThe people who posted the ratings on my Facebook page admitted they have never used our servicesI can forward you a copy of our renters from the last years if that will help you identify these peopleWHY do they get to rate my services if they never used them? I'm not trying to create a star rating, I actually believe that a poor rating dealt with properly by a business can help people make a decisionThat is what ratings are for! Other sites allow you to verify a person used your service before posting a ratingIn my opinion these people are committing online bullying & harassment and these ratings should be looked atAs a small business owner, I have to use every online tool available to me or I may not be perceived as legit, but Facebook is not building a good platform to help both the customer or the small business if they do not help keep the information truthful
sincerely,
*** ***
Final Business Response /* (4000, 9, 2014/11/10) */
***,
Unfortunately, we cannot remove these reviews because we have no way to validate whether or not they used your product or serviceIf you believe the reviews are unfounded, you will need to work directly with the person that created the review to resolve any discrepancies
Thanks,
***
The Facebook team
Final Consumer Response /* (4200, 11, 2014/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have mentioned I can provide you with years of documentation of our vacation rental guestsI have contacted all three of the reviewersNONE of them stayed at our Vacation Rental AccommodationsI have also reported these people to your facebook link that says to report abuse, but that also did nothingI sent in an email to customer service but as you know those emails are never responded to, and I am not being flippant, I actually got an automated message stating Facebook doesn't respond to customer service complaintsThere are reviews and they are all falseI have contacted each one of the people who have posted the star rating reviews by replying to their rating post with a statement "why have you rated our company with a poor star rating if you have never used our services?" The first person replied that she hit a wrong button on her phone and can't take back her ratingThis would indicate there are other issues with your star ratingsThe second person lives in the Philippines and we have never had anyone from the Philippines rent our condoThey never respondedThe third person also never responded but lives in the same town as the condo, so there would be no need to rent a vacation rental condoIf you provide a service, you should provide customer support
thank you,
*** ***

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi ***,
Thank you for your reportUnfortunately, we are unable to investigate this matter with the information providedPlease reply to this email with the following info and provide a detailed description of the abuse you are trying to
report:
- Your username
- The username of the account(s) you are reporting
- Links (URLs) to specific posts containing abusive content
- A detailed description of the context and nature of the abuse you are reporting
We apologize for any inconvenience and encourage you to visit the Help Center to learn how to address scams on Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks!
***
Facebook

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi ***,
Thanks for letting us know about this issueIt appears that limits were placed on your account after we detected unusual activity usually associated with malicious scripts
Upon receiving your appeal, we have removed the
restrictions from your pageWe strongly recommend that you run a virus scan on your computer to help make sure it's clean of malicious scripts and browser extensionsPlease note that we may put more restrictions on your account if there are indications of spammy behavior related to malicious scripts installed on your computer
Please visit our Help Center to learn more about malware:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/10/31) */
Hi ***,
Your account has been disabled because you violated Facebook's TermsWe disable users who send unsolicited messages and create objects for the sole purpose of promoting or advertising a product, service, or opportunity
One or
several of the pieces of content you are responsible for were identified as engaging in such activitySome examples of this include:
- Encouraging shares, likes or clicks under pretenses, defined as
- Failing to enable promised functionality
- Failing to deliver promised reward
- Failing to direct to promised content
- Encouraging shares, likes or clicks that result in the compromise of a user's security
- Requiring or requesting the copying and pasting of JavaScript code
- Maintaining pages dedicated solely to the promotion of online giveaways"
Unfortunately, we will not reactivate your account for any reason
You can learn more about Facebook's policies by reading our Community Standards here: https://www.facebook.com/communitystandards/
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not done any of the things that they say I have doneThis is the same generic response they keep providingI would like to specifically know what the violation was to include full details and dates
Final Business Response /* (4000, 9, 2014/11/05) */
Hi ***,
Unfortunately, we cannot provide you with the information you have requestedAs previously mentioned, we will not reactivate your account for any reason
You can learn more about Facebook's policies by reading our Community Standards here: https://www.facebook.com/communitystandards/
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook has not provided a reasonable explanation as to why my account was disabledI did not break any of their rules and now they refuse to provide any specific information as to why it was disabled

Initial Business Response /* (1000, 5, 2015/02/26) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
I have visited the link providedHowever, the options do not matchI did not take any ad or games
I had clearly explained the problem, and why is it so hard to just have some one read it and check? I am tired of jumping from survey to another
***
Final Business Response /* (4000, 9, 2015/03/12) */
Hi ***,
I've reviewed your case and found that someone you share a payment method with made the charge for advertising servicesIt's possible that you authorized that first payment, but didn't know that the payment info was stored for future purchases
We've attached a screenshot of the ad that generated these charges
In order to protect the privacy of the people who use Facebook, I'm unable to give out the name or email address of the person who made the payment(s)I encourage you to contact anyone you know who may have authorized a payment with your payment info, as well as any employees or colleagues who may have obtained access to your payment method
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
Thank you for effortUnfortunately, I cant find the attachmentMy *** *** *** used my card once for Facebook and he showed me the screen shot that the total budget would be $This website does not let me send attachments
I understand that due to privacy that you do not provide your user's information, but if you could at least provide me any proof or document that shows the total ad costs $221, so we can settle it internally?
***

Initial Business Response /* (1000, 5, 2015/08/11) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comIt looks like the new email address you provided is associated with a Facebook account that was permanently deleted
This means:
- We don't have the ability to
restore this account
- This email address can't be added to any other existing Facebook accounts or used to create a new one
To create a new account or add a secondary email to your existing account, you'll need to use a different email address
If you encounter any additional problems signing up or adding a new email address to your account, please reply to this email and we'll be happy to help you
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I own the email address ***@gmail.com, and would not have deleted the account, if I had oneThey have screwed up and do not want to be accountableThey can either reinstate the account, the permanently deleted explanation is not validOr make the email address available!!
Final Business Response /* (4000, 9, 2015/08/18) */
Hi ***,
Thank you for your responseIt is likely that someone in the past mistakenly attempted to add your email address to an accountWe aren't able to permanently block people from attempting to add or sign up with a specific email addressUnfortunately, the email address ***@gmail.com is associated with a Facebook account that was permanently deleted
As stated previously, this means:
- We don't have the ability to restore this account
- This email address can't be added to any other existing Facebook accounts or used to create a new one
We apologize for any inconvenience this may cause you
Sincerely,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know it can be restoredThey lie when they say it cannotSimply restore the email address!!

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi ***,
Thanks for bringing this to our attentionThe best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook
You can learn more about using report links by visiting the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Learn more about these tools in the Help Center:
https://www.facebook.com/help/tools/?ref=cr
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done everything that is requested on the reply and they have still not taken down the page of the person impersonating me
Facebook does not have a contact phone number to discuss my complaint & this is a TOTALLY unacceptable way of resolving issues
E-mail allows the company to hide behind its own incompetence and avoid contact with dissatisfied customers - in my case a non-customer as I don't even have a Facebook page!
Final Business Response /* (4000, 9, 2015/08/20) */
Hi,
You recently reported someone who is impersonating you on FacebookUnfortunately, after reviewing your report, we were unable to confirm that the specific content you reported violates the Facebook Terms
Please only file reports using the "pretending to be me or someone else" option if the account:
- Pretends to be someone else (ex: you, a friend or a celebrity)
- Doesn't represent a real person (ex: a pet, a fictional character or a person who doesn't exist)
Remember that you should also contact the authorities directly if you feel threatened by something you see on Facebook
Learn more about the Facebook Terms:
https://www.facebook.com/policies
Thanks,
***
Facebook

Initial Business Response /* (1000, 5, 2015/10/26) */
Hi ***,
Thanks for taking the time to report content on FacebookI've reviewed the content again and found the content does not violate our Community Standards
We remove photographs of people displaying genitals or focusing in on fully
exposed buttocksWe also restrict some images of female breasts if they include the nipple, but we always allow photos of women actively engaged in breastfeeding or showing breasts with post-mastectomy scarringWe also allow photographs of paintings, sculptures, and other art that depicts nude figuresRestrictions on the display of both nudity and sexual activity also apply to digitally created content unless the content is posted for educational, humorous, or satirical purposesExplicit images of sexual intercourse are prohibitedDescriptions of sexual acts that go into vivid detail may also be removed
You can find more information about our policies around nudity by visiting our Community Standards:
https://www.facebook.com/communitystandards
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response is appreciated but apparently not enoughIt appears that filmed unethical implicit sexual content is acceptable in Facebook's Community StandardsAs a nurse and a painter, I definitely understand the difference between educational and garbageWell, I suggest you need to have a more competitive Community Standards because yours have plenty of loopholesI will continue to report to Facebook anything that I may see as violationsThank you
Final Business Response /* (4000, 9, 2015/11/02) */
Hi ***,
We understand that there is some content on Facebook that does not rise to the level of violating our Community Standards, but which may still be offensive to some usersFor that reason we have a number of privacy tools to help you avoid that contentIf a user is bothering you, you can consider blocking them
We continue to improve our policiesWe thank you for reporting this to us and take feedback from the Community very seriously
Thank you,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi ***,
Thanks for your messageWe are sorry to hear that you're concerned about your safety on our siteFacebook is about sharing, and our privacy controls give you the power to decide what and how much you share
You can adjust
your Privacy Settings so no one except your friends on Facebook can see certain information listed on your timelineStart by visiting the Privacy Settings page, which you can access from the Account drop-down menu at the top of every Facebook page
- Control basic information your friends will use to find you from the Connecting on Facebook section
- Control who can see what you share by selecting one of the four global privacy setting groupings (Everyone, Recommended, Friends of friends or Friends only) in the "Sharing on Facebook" sectionIf you'd like to further customize these settings, click on the Customize settings link towards the bottom of that section
- Control how your information is shared externally from the "Applications and Websites" section
- Block specific people or applications from interacting with you on Facebook from the "Block Lists" section
People you block won't be able to find you in searches, view your timeline, or contact you with pokes, Wall posts, or personal messagesYou can block people by adding their names to your block list at the bottom of the Privacy page, or by checking "Block this person" when you report themThese people will not be notified when you block them, and any existing ties you have with them will be removed
For more information on editing your Privacy Settings, please visit the following link to Facebook's Help Center:
http://www.facebook.com/help.php?page=
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has nothing to do with what I statedAt all
The MESSENGER APP is an invasion of privacy rightsRecording without our permission, through video and microphone, adding charges to data plans, etc
Their response has nothing similar in a answer to my complaint
Also, we are deserving of obtaining our privacy rights BACK we had when Facebook first started without the NSA's involvement
Making our cover photos PRIVATE and NOT PUBLIC, giving US the choice to choose, Not Facebook
Also, Facebook doesn't fix ANY hacked accounts whatsoeverAlways giving excuses, cancelling appointments, bribing with Lakers tickets and sucha never ending cycle
The answer they provided above is automated and has NOTHING to do with what I asked
Final Business Response /* (4000, 11, 2014/08/19) */
Hi ***,
Thanks for your messageYou can adjust your privacy settings from the Privacy page, which you can reach by selecting the "Privacy Settings" option from the Account drop-down menu at the top of any Facebook pageThen, click on the appropriate section to change your settings
If you have any further questions, please visit our Help Center at the following address:
http://www.facebook.com/help.php
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 13, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That has NOTHING to do with the NEW Messaenger policies and or privacy right violations
I would like Facebook to submit their Messenger APp Privacy rightsDealing with the "Can record from your microphone at any time, can take pictures and access your video camera at any time,"etcto the Revdex.com to prove my point
I will NOT stop this until they give us our privacy rights backAnd allow US to determine who can and can NOT see out things without blocking everyone and having more data
The above "solution" does NOT answer the question at all
That is a AUTOMATED response from their computer generated system in which ALL Facebook members receiveIt does NOT answer the complaint at all

Initial Business Response /* (1000, 5, 2016/01/19) */
Hi ***,
Thank you for your reportI have forwarded this issue to the correct team that will review the action taken
Thanks!
***
Facebook

Complaint: ***I am rejecting this response because: I did nothing wrong and they restricted me for almost two weeks and caused me to loose money I joined the yard sale groups to sell items and seeing how they restricted me for no reason I lost money. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/03/21) */
Hi ***,
Thank you for writing inWe are currently investigating your issue
Please let us know if you have any further questions in the meantime
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comFor more information about the most common Facebook Pages issues, please visit the Help Center:
- General information about Pages:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Location basics: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Merging two Pages: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Deleting a Page: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Unfortunately, we don't provide direct support for other general Pages questions at this time
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/04) */
Hi,
Thank you for your reportUnfortunately, we are unable to investigate this matter with the information providedPlease reply to this email with the following info and provide a detailed description of the abuse you are trying to report:
- Your username
- The username of the account(s) you are reporting
- Link (URL) to the specific page you are reporting
Thanks!
***
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account of the organization that I represent is www.facebook/com/***The account that is impersonating the organization is www.facebook.com/***
Final Business Response /* (4000, 9, 2016/01/20) */
Hi ***,
Thank you for the additional informationWe have reviewed this Page and required the admin to list "Unofficial" in the titleHowever, the Page does not qualify for removal under our Community Standards or Pages Terms
To learn more about the Facebook Pages Terms, please visit:
https://www.facebook.com/page_guidelines.php
If you believe that this content infringes your intellectual property rights, please visit the following Help Center page for more information and details on how to report it:
https://www.facebook.com/help/intellectual_property
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a matter where someone outside the organization has created a page to show interest or support in an organization, as per Facebook Pages Guideline I.BThis is a matter where the official page of an organization has been hijacked by a disgruntled former board member who has since posted and misleading information about the organization, in violation of Facebook's Pages Guidelines, specifically rules I.A.; II.A.v.; and IV.D
Because the page in question was created by the organization, to post content approved by an authorized representative of the organization, merely designating the page as "unofficial" is not a sufficient remedyFurther, such a designation could still mislead others into believing that the page is administrated by representatives of the organization, just on a more casual basis
Under Guideline II.A., Facebook may remove administrative rights to a page that does not meet its guidelinesThe former chairman continues to administrate the page in violation of guidelines I.A., II.A.v., and IV.DWe therefore request that you remove the former chairman's administrative rights to the page and return them to their proper owners, or alternatively remove the page entirely

Initial Business Response /* (1000, 6, 2015/01/22) */
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A Facebook representative
will then be able to fully investigate your account
Thank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did as they said but their rep from India is giving me the runaround stating they have no idea what I and 45,000,other facebook users are complaining about
Final Business Response /* (4000, 10, 2015/02/11) */
Hi ***,
Thanks for contacting Facebook
We're currently investigating this issue furtherI have passed *** information on to the Facebook Ads team and will give you an update as soon as we have more information
We appreciate your patience and understanding
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 12, 2015/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they never contact me back then why is this considered a closed case? What exactly is the Revdex.com doing for me as a consumer if all you do is consider a case closed after the vendor says "we'll look into it" ?

Initial Business Response /* (1000, 5, 2016/01/06) */
Hello ***,
Thanks for contacting the Revdex.com
While we only issue ad refunds in cases of unauthorized/fraudulent charges, we've decided to make an exception as a onetime courtesy to you
We issued you a refund for your recent charge of
$The money should be returned to your account within 3-business daysThanks for advertising with us
Please let me know if you have any more questions
***
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi ***,
In order to assist you with your request, we'll need to receive a valid subpoena or court orderAdditionally, please be aware that there are situations where we may be unable to retrieve the information you have requested due to
technical limitations
You should contact a lawyer or your local law enforcement agency and discuss this issue with themIf you decide to pursue legal action, we recommend having the lawyer or officer review our operational guidelines and contact us by following the directions listed here:
https://www.facebook.com/safety/groups/law/guidelines
Once they contact us, we'll be able to communicate with them regarding this issue
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Law enforcement is now involved, but how are they supposed to contact Facebook when the email provided through the recorded message on Facebook's phone number leads to a non-existent email account?
I have already read the company's policies, and I am finding that, while they make it seem like they are willing to help (just as the email from the company makes it seem), it is virtually impossible to contact them directly
While the response received does address my request for records, it does not address their lack of customer supportIt also does not address the fact the company provides contact emails to its users that are to non-existent email accountConsidering this company has access to a lot of personal information belonging to its' customers, as well as an app that requests permission to further access personal information contained on whatever device it is installed, I feel they should be more responsible with that information and to the users of their site
I am not satisfied with this responseI do not feel I should need a subpoena to access information deleted from my account, and neither should my daughterIt is her account, and in refusing to cooperate without a subpoena or contact from law enforcement is essentially denying her access to something that could be considered intellectual property and possibly a copyright infringement under federal law
I have things on the site that are copyrighted myself, and if Facebook kept copies of their site archived as they are required to do but denied me access to my copyrighted material when its been deleted, whether by mistake or technical issue, it would violate Federal copyright laws
Final Business Response /* (4000, 9, 2014/10/09) */
Hi ***,
Thanks for your messageAs previously stated, in order to assist you with your request, we'll need to receive a valid subpoena or court orderAdditionally, please be aware that there are situations where we may be unable to retrieve the information you have requested due to technical limitations
You should contact a lawyer or your local law enforcement agency and discuss this issue with themIf you decide to pursue legal action, we recommend having the lawyer or officer review our operational guidelines and contact us by following the directions listed here:
https://www.facebook.com/safety/groups/law/guidelines
Once they contact us, we'll be able to communicate with them regarding this issue
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is no resolution and does not address the issues I have stated regarding their lack of support or lack of any valid contact information for law enforcementI have read their policies and quite frankly feel this response doesn't address my complaintSince we are unable to reach an agreement, and the company is obviously not going to address their lack of valid contact info, I feel we have reached an impassI would like my complaint to stay a part of their record with the Revdex.com because other consumers should be allowed to be aware that Facebook goes out of its way to make contact impossible for its consumers AND law enforcement

Complaint: ***
I am rejecting this response because: I would like to send a check for the balancePlease give an address I can mail this to
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comFor more information about upgrading to Business Manager, please visit this page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for
contacting Facebook,
***
The Facebook Team