Facebook

Initial Business Response /* (1000, 5, 2015/01/13) */
Hi ***,
The name currently listed on your account doesn't follow our policiesWe require everyone to use their authentic first and last names on Facebook, so you always know who you're connecting with
Please keep in mind that we
won't respond to any further requests to list a name that doesn't follow these policiesFor more information about the kinds of names we accept, please review our name policies:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept this response as it is just brushing off my, and many other's, concerns as a non-issue
I understand what they keep repeating about their policies, but I am not satisfied by their response, and their reaction of "We're not going to even bother responding to your questions and concerns if you don't follow our policy"
The principle is that people who are already QUESTIONING YOUR POLICY have PRIVACY CONCERNS and you are not responding to them responsiblyAt all
Their have been petitions for several users who are being affected by these username witchhunts
It's not responsible as a social media, to blatantly ignore people's real concerns and refuse to engage them in actual dialogue, or take any action until they submit to the very policy they're concerned about
Do you guys even CARE about the people you're forcing to identify themselves this way?
Some people have pseudonyms for safety's sake
So are you pretty much just telling those people
"Whelp! It sucks you've had a bad experience! Just don't use Facebook then!"
What are your REALISTIC options for people who don't agree with your name policy and STILL want to communicate with those they trust on their account?
I've said it like ten times, and I'll say it again
THIS POLICY IS SHORT-SIGHTED AND CANNOT REALISTICALLY APPLY TO EVERYONE'S SITUATION!
Thank you
Final Business Response /* (4000, 9, 2015/01/28) */
Hi ***,
Please be aware that we enforce the Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violationsFacebook Timelines are intended for individual use and to represent real people using their authentic namesIf accounts like this currently exist on the site, it is only because they have not yet been reported and removed
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thousands of people are telling you that your policy is DANGEROUS
And needs to be changedYour insistence that people are violating this policy is irrelevantBecause it needs to be changed
It doesn't reflect the real world, and you guys have no right to tell people how they should and should not present themselves onlineYou're not the government
From the inception of the internet people have been told to maintain their privacy and to never reveal personal details about themselvesYou, FACEBOOK are doing the complete opposite and making thousands and thousands of people vulnerable simply to use your social networking site that they *** have been utilizing for over a decadeThat's messed up and it's irresponsible
Sounds like you need to educate yourselves on the importance of pseudonymity on the internet
https://www.techdirt.com/articles/XXXXXXXX/XXXXXXXXXXX/whats-name-importance-pse...⇄ /> Your repetition and insistence that it's against policy to have a different name means NOTHING to me and thousands of others because we realize it's bull***As people who are educated about internet securityThis policy needs to be changed
It doesn't reflect everyoneSo until you're willing to release a statement about hos Facecbook isn't open to be used by everyone in the general public, you guys need to do something that allows people to protect themselves
You all could EASILY implement an *INTERNAL* name registry system that allows people to verify a real name and use a nickname on the outside
I have sent this suggestion to you guys multiple times and haven't received response
Your lack of willingness to work with the thousands of people affected and upset by this policy only highlights that you do not have the consumer's best interests at heart, and that there is probably some kind of nefarious, money making reasoning behind your insistence to have people use their "authentic names" that you haven't revealed
This is wrong and YOU KNOW IT!!!!
I'm not going to be quiet about it until everyone knows

Initial Business Response /* (1000, 5, 2015/04/23) */
Hi ***,
Thank you for reaching out to FacebookWe'll be happy to assist you, but first we'll need some additional information about your accountPlease provide as much of the following info as possible:
- Your full name as it appears on
your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/27) */
Their response is not acceptableThey should have the courtesy to tell me "why" in written form or have an actual person to speak to directlyI repeat, I've had this account for at least yearsWhy now is there a problem? Talk to me.....tell me what my alledged discretion was
Final Business Response /* (4000, 9, 2015/04/30) */
Hi ***,
Thank you for reaching out to FacebookIt doesn't look like the email address you're writing in from matches the email address listed on the account you're having trouble logging into
If you own another email account, you may want to try logging in with that email address instead
If you're still having trouble getting into your account after trying that, please respond to this email with the following information and we'll be happy to assist you:
- Your full name as it appears on your account
- Your date of birth
- A description of your current profile picture
- A link (URL) to your profile on Facebook
- The email address originally associated with your account
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 8, 2015/05/13) */
Hi,
It looks like you are trying to create a Facebook profile for your business
Facebook accounts are designed for people to use their authentic identities to connect and share with each otherUsing a profile to represent someone or
something else doesn't comply with the Facebook Statement of Rights and Responsibilities
If you'd like to use Facebook to represent your business, organization, pet, group or idea, consider creating a Facebook Page
Pages provide an opportunity for musical artists, public figures, businesses and even pets to share information and interact with friends and fansThey're specifically designed to help you communicate with large audiences and capture new audiences through fans' recommendations to their friends
To create a Page, click on the "Create a Page" link under the Sign Up section of www.facebook.com, or visit:
https://www.facebook.com/pages/create
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/10/22) */
Hi ***,
Thank you for your inquiry through the Revdex.com
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thanks,
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/02/18) */
Hi ***,
Due to our large volume of incoming advertising requests, we do all of our correspondence through emailWe apologize for any inconvenience this may causePlease email me here with any questions you may haveI'd be happy to answer
them for you
Thanks for contacting Facebook,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically requested NOT to be contacted by e-mail and what was the response an e-mailI want a physical person contacting me on a physical phone
Final Business Response /* (4000, 9, 2015/03/02) */
Hi ***,
As stated previously, due to the large volume of incoming inquiries, we handle all of our correspondence through emailWe apologize for any inconvenience this may cause
For more information about our features and how to report violating content, please visit these pages in the Help Center:
https://www.facebook.com/communitystandards/
https://www.facebook.com/help/XXXXXXXXXXXXXXX
https://www.facebook.com/help/XXXXXXXXXXXXXXX
https://www.facebook.com/help/XXXXXXXXXXXXXXX
https://www.facebook.com/help/XXXXXXXXXXXXXXX
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thank you for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is once again unsatisfactory and they are showing an unwillingness to handle customer service on a personal levelThis very typical of a company that has something to hide and be very secretive

Initial Business Response /* (1000, 10, 2015/09/24) */
Hi ***,
I apologize for the issue you and your son was havingFor security reasons, your son's account was disabled and the charges refunded, which has since been cleared upWe have re-enabled the account on our end, so he is free
to make in-game purchases again
Since we have already refunded the charges, I am unable to credit your account
If you are still having issue playing YoWorld, I advise contacting the developer
Please let me know if you have any more questions
Regards,
***
Payment Support Specialist
Facebook

Initial Business Response /* (1000, 5, 2014/10/22) */
Hi ***,
Thanks for writing in
We will do our best to assist you with this matter but will need additional information
Please provide as much of the following account information as possible:
- Your full name as it appears on
the Facebook account in question
- Your date of birth (month/day/year)
- Email address originally associated with your account
- A link (URL) to your timeline on Facebook
Thanks,
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2014/11/12) */
Hi ***,
Thank you for reaching out to FacebookUnfortunately, we don't currently offer support for this type of request through this channel
You can find answers to many common questions, learn how to report a bug or other issue,
and get more information about Facebook's products and features directly in the Facebook Help Center:
http://www.facebook.com/help/?ref=cr
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/26) */
Hi ***,
Thanks for contacting FacebookFor more information about our features, answers to frequently asked questions and forms for contacting Facebook, please visit the Help Center:
http://www.facebook.com/help
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 14, 2015/07/20) */
Than you, I responded earlier noting I couldn't see the replyBut I canthe issue I have is this is a standard reply from facebookThe function they suggest doesn't answer my queryI have spent hours trolling through that function trying to find someone at FB to help me and every avenue takes me back to start of the same functionI need contact with a person at FB to answer the question on when I created my FB accountThis is reaching a critical point in my claim here in the UK as that one minor simple question is one thing FB will not provide me withPlease can you help
Kindest Regards
Final Business Response /* (4000, 16, 2015/07/21) */
Hi ***,
Thanks for writing back inA member of our team has reached out to you via the email you provided with specific instructions for getting access to this dataPlease feel free to respond directly to that email with any further questions or concerns
Thanks again for reaching out,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comWe're sorry you never received our confirmation emailWe've confirmed your pending email addressYou should now be able to use that email address to log inYou should also
be able to access all of our features now that your email address is confirmed
To update your phone number information, please take the following steps:
Go to the Account Settings page from the drop-down menu at the top of any Facebook page
Click the Mobile section
You can remove any phone numbers listed on your account from this page
If you have any further questions, please visit our Help Center:
https://www.facebook.com/help
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responding and looking into the matterI would prefer the ***@yahoo.com to be the log in and where notifications go- can you fix that
I will keep my eye on being asked to verify either phone number or emails and let you know accordingly how things are going if we have more issues in the future
From
*** ***
Final Business Response /* (4000, 9, 2015/08/11) */
Hi ***,
You're welcomeWe're glad we could help youThis issue should now be resolvedWe apologize for any inconvenience this may have caused
If you have any questions in the future, please visit the Help Center:
https://www.facebook.com/help/?ref=cr
Thanks for contacting Facebook,
***
The Facebook Team

Complaint: ***I am rejecting this response because: we did not attempt to advertise anything that violates FB policies or terms of service In fact, other organizations have advertised the same things but do not have "gun shop" in their name Your policies are not enforced in a standard manner and your selective enforcement will cause me to begin lobbying my legislators to have FB classified as a public utility that will bring about government regulation just like the use of telephone, Internet, etc your unfair and nonstandard interpretations demonstrate that FB is unable to self-police and therefore the policing for fair use will need to be accomplished by a third party
I specifically asked to speak to a person directly and FB continues to stonewall through faceless and impersonal email communication In fact, during the course of this complaint, ive had a closed group of my organization be unfairly unpublished for a "violation" of FB community standards, but then be republished due to my network and connections that have access to FB staff our group was reinstated, but we did not delete any content, therefore the decision to remove our group was done unjustly Put it this way, I expect a discussion with a live person to learn what we need to do to "conform" to your ever changing and unfair "community standards" so that we can get in compliance and use the service just like any other organization Surely you must remember the Bakery that had a PR nightmare for refusing service to a couple based on their sexual orientation?? Is this the route that you want to take FB, given recent publicity events surrounding the second amendment and right before an election? You must surely not forget that business owners such as myself are the ones that can afford these legal battles?? All I want and expect is for someone that has the power to assist me to resolve this situation, contact me directly at *** for a mature, non-emotional, rational discussion about what needs to occur on our end so that we can enjoy the features of FB just like any other organization, without worry of persecution or discrimination Otherwise, you can expect this claim to be elevated for interpretation by our court system
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/05) */
Hi ***,
Your accounts are in the process of being deletedWhen an account is deleted, people won't be able to see it on FacebookIt may take up to days to delete all of the things you've posted, like your photos, status updates or
other data stored in backup systemsWhile we are deleting this information, it is inaccessible to other people using Facebook
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It IS accessible by my friends who are still friends with those accountsI never knew how or why I violated any terms and conditionsWhy wont facebook tell me? I lost all of my pgotos and everything for nothing it seems
Final Business Response /* (4000, 9, 2014/12/10) */
Hi ***,
Unfortunately, we are unable to investigate your claim because we are unsure which Facebook account you are referencingPlease provide more information about the account you are referencing in your request if you wish for us to further investigate
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/02) */
Hi ***,
Thanks for bringing this to our attentionWe reviewed your complaint and determined that your comment was removed in errorWe have restored it and we apologize for the mistakeWe'll follow up with the team that made this
mistake to ensure that errors like this don't happen in the future
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, Facebook only partially restored my post ~ they conveniently left off my screenshot of this member making death threats against people on her profileThe only thing FB restored was my comment that she threatens to kill people, they did not restore the photo of her profile which I'd attached showing her threats to kill peopleoSo I have restored the other half of my comment they deleted ~ the screenshot of this woman making death threatsI also want Facebook to allow me to send them screenshots of this same woman threatening directly to kill families that disagree with her political positions on other pagesThese threats were all reported to FB as hate and threatening speech and FB in every single situation deemed them "acceptable." This woman is clearly crazy and Facebook should not allow her to threaten to kill people who disagree with her politics
Final Business Response /* (4000, 9, 2015/07/06) */
The post that was removed has been restoredIf you have any questions about reporting content that you find objectionable please consult the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The link they provided does not give me what I have asked for now twiceI want someone in this department to speak with me and review screenshots of this same woman threatening to kill other people around Facebook with whom she disagreesI have reported those threats and, like her original death threat posted to her profile, FB deemed it "not harmful speech." FB's own Terms of Service includes the language "Our review decisions may occasionally change after receiving additional context about specific posts or after seeing new, violating content appearing on a Page or Facebook profile." Then why won't FB look at new additional information on this woman's ongoing threats to kill people with whom she disagrees politically?

Initial Business Response /* (1000, 5, 2015/12/03) */
Hey ***!
Thanks for flagging this issue for usWe've gone ahead and reenabled your account, so you should be able to advertise on FacebookPlease let us know if you have any other questions!
Have a great day!
***
Community
Operations
Facebook

Hi ***, Thank you for your reportWe are working with our Pages team to understand the issueOnce we know more, we'll follow up with youThanks,***Community OperationsFacebook

(The consumer indicated he/she DID NOT accept the response from the business.)This is my model account I am on social media as this for yearsI have sent countless items showing u my full nameI do not want my job knowing that I'm a model and personal trainerI do not want to get firedOthers have gotten fired here because of facebook

Hi ***, Thanks for reaching out to Facebook through the Revdex.comWe sent you an email through our secure support channel to follow up about this problemPlease respond with the information requested, and we'll do our best to helpBest, ***The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issueIf this problem comes up again, just reply to this email with details, and we'll do our best to help
We'd also recommend checking out the Help Center for
more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/09) */
Thanks for contacting The Revdex.comWe appreciate your patience
We've reviewed your account and you can now make payments againWe apologize for any inconvenience this has caused
Additionally it looks like your bank statement is showing
some temporary authorization charges that we make when we validate new credit cardsTypically, these charges will appear as either pending, processing or as an authorizationThe description will likely look like one of the following examples:
FACEBK *PAYMENT XXX XXX XXXX CA
or
FACEBK VIRTUAL GOODS
Your bank usually removes these charges automatically within 7-business days, but sometimes it may take longer
If your bank hasn't removed these temporary authorization charges after 7-business days, please contact your bank or card provider in order to gain more information
***
Payment Support Specialist

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi ***,
Thank you for reaching out to FacebookWe'll be happy to assist you, but first we'll need some additional information about your accountPlease provide as much of the following info as possible:
- Your full name as it appears
on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
(1) ** ***
(2)
(3) ***@r.***.com
(4) http://facebook.com/e***
I am not giving you my mobile number!! This is more than informationThis is the same exact information I have to
***@support.facebook.com
***@support.facebook.com
***@support.facebook.com
***@support.facebook.com
on multiple multiple occasions with no responseYou already have all of this informationThe account needs to be re-instated now!
Final Business Response /* (4000, 15, 2015/05/12) */
Hi ***,
Your account was disabled for violating the Facebook TermsWe've determined that your profile doesn't authentically represent you, which violates our policiesAccording to our policies, your profile:
- Must list your authentic name and date of birth
- Can't impersonate anyone or anything (ex: profiles created to represent celebrities, pets, ideas or inanimate objects)
- May not be used to contact strangers for business or dating purposes
Facebook is a community where people connect and share with friends using their authentic identitiesClaiming to be someone else, creating multiple accounts or falsely representing an organization undermines the trust and safety of the community
We enforce our policies when we encounter violations on the site or receive reports of violationsIf other inauthentic accounts currently exist on the site, it is only because they have not yet been reported and removed
Unfortunately, we will not reactivate your account for any reason
For more information about our policies, please read the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 17, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reject this response!! I have had this account for almost five years and NOW just NOW you decided to pick on me and my account because are bent on collecting user data and selling itI reject your response and I will fight you until the very end of time!! That is my account that I use to manage my page and without that account I can not manage my pageAnd you have taken away likes to my page that I have earnedYou all know very well that there are MILLIONS AND MILLIONS of users that do not use their real name and they have accountsI reject your response and I will fight you until the END!! You do not I repeat you DO NOT have any right whatsoever to my personal informationYou care NOTHING absolutely NOTHING about usersAll you care about is selling dataAnd that is exactly what you are after MY DATA!! I will not stand for itYou think you can bully me and take away an account that I have had for almost five years you are very very wrong!! I will fight you until the very END!! I will contact every TV reporter in the country, I have already reported you to Attorney Generals and I will not stop!! I will soon report you to the Federal Trade CommissionDO NOT talk to me about trust!! EVER!! You have violated the trust of all of your users for years and you have been found out each and every time you have lied, cheated, abused, and mislead usersI will fight you until the very end until my account is reinstated!! You absolutely DO NOT enforce your policies because there are entirely too many fake accounts out there NOW!! Make absolutely no mistake about it you are in for a fight and a lot of bad publicity!! You will reinstate my account and I will make sure that every consumer advocacy group, every consumer protection agency, every consumer complaint website knows my story and how you are nothing but a bully!! I will not stand for this - not one bitAnd will it is all said and done my account will be reinstated!! PERIOD!!